Livingston, West Lothian, Scotland, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customerservice experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a … value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … weekend in 6 (potentially less depending on workload). JOB SPECIFICATION: 1st Line IT Support The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client. You'll be the first point of contact for more »
Join our utilities client's team as a Contract CustomerService Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a CustomerService Administrator, you … provide top-notch support and assistance to our valued customers. This is a 5-days-a-week contract role, ensuring our customers receive unparalleled service every day. Key Responsibilities: Handle customer inquiries with professionalism and a customer-first mindset. Process customer requests, ensuring accuracy and efficiency. … Collaborate with internal teams to address and resolve customer concerns. Maintain detailed and organized records of customer interactions. Qualifications: Previous experience in customerservice and administration Excellent communication skills and a friendly demeanor. Strong organizational skills and attention to detail. Ability to thrive in a dynamic more »
West Calder, West Lothian, Scotland, United Kingdom
Securitas Security Services
license, and access to your own vehicle, you're the perfect fit for our team. But it's not just about security - your excellent customerservice skills ensure a positive experience for all. And with your ability to work seamlessly in a team and your IT literacy , you … Securitas, you are more than a Security Guard. You'll ensure the safety of our customers, staff, their buildings, and assets, whilst providing excellent customerservice with a smile. We pride ourselves on delivering excellent customerservice in a safe and secure environment. This will include … health and safety procedures are always followed. Report instances of property at risk of being lost, stolen, damaged and/or vandalised. Provide exceptional customerservice to clients, visitors, and staff Essential Skills Proficient in both written and spoken English Valid SIA Licence Excellent customerservicemore »
Role: At Aptia, we provide workplace pension administration services to a wide range of employers; the employees of which are our pension members. Our CustomerService Agents are the first point of contact for members and their representatives. You will work in a fast-paced, energetic team responsible … for delivering a high level of customerservice and care. You will be dealing with a variety of Defined Benefit and Defined Contribution pension calls, ranging from legislative queries, investment queries, leaver regulations, retirements to bereavement calls. One of our team’s key features is a strong support … support the member on their journey, as well as escalating and expediting cases where required. Exceed member expectations by delivering a friendly and empathetic service, adapting your communication style as required to deliver a positive member experience. Demonstrate a keen willingness to support members with simple or complex queries. more »
Livingston, West Lothian, Scotland, United Kingdom
Simply Solutions (Europe) Ltd
The role is perfect for someone who has proven experience in a similar role in customerservice and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary negotiable depending on experience. The core hours are … this vibrant Help Desk team to provide a first line of support for technical, Building Management and Facilities Services. You must be experienced in customerservice and a similar facility help desk role would be beneficial as well as IT savvy. You will see through all issues from … initial log through to final resolution, ensuring excellent customerservice each time. You will have excellent spelling and grammar, good knowledge of Microsoft platforms and software and take real pride in your work and enjoy going the extra mile. This is a fast paced and busy Help Desk more »
Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We re focused on our core values using these we ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »
Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »
MAPAL Group is looking for an Edinburgh based📍 Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the … world’s largest hospitality providers. Our passion for customerservice will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customerservice and market growth. The key to our success is the commitment to equal opportunities that we offer. A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Red Mosquito Limited
Contract : Full time, Permanent We are Red Mosquito Ltd; we are recruiting and we want you! Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow and in Edinburgh. We're in the business of providing top quality IT services driven by … technology. Our team of experienced engineers operates throughout Scotland doing the technical stuff so that our customers IT systems run efficiently and seamlessly. Our Service Desk team delivers technical support and consultancy to SMEs throughout Scotland, assisting with infrastructure, hardware and software issues. Our high quality support is delivered … develop an integral role within the team. The successful candidate will be interested in developing a career in IT Consultancy and will demonstrate excellent customerservice skills alongside an aptitude for learning different applications and systems. We offer great opportunities for training & development, leading to career progression, with more »
looking for a Car Park Host and Valet to join our Toyota team based in Aberdeen. If you have experience in a similar position, customerservice or logistics, we want to hear from you! Role info: Car Park Host and Valet Aberdeen Competitive Market Salary Full-time Permanent … owned business, which takes great pride in being Scotland's leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service. Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of … Valet role: As a Car Park Host and Valet, you will play an active role engaging with our customers, helping to provide a seamless service in a fast-paced environment. Professional and friendly, you will be responsible for meeting and greeting customers on arrival at the Centre, helping them more »
Perth, Perthshire, Scotland, United Kingdom Hybrid / WFH Options
CV Screen Ltd
and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills: - Excellent … customerservice skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customerservice and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »
Perth, Perth and Kinross, United Kingdom Hybrid / WFH Options
CV Screen Ltd
and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills: - Excellent … customerservice skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customerservice and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »
Dundee, Angus, Scotland, United Kingdom Hybrid / WFH Options
CV Screen Ltd
and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills: - Excellent … customerservice skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customerservice and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »
or more of Adobe’s largest and most strategic customers. The TAM demonstrates a balance of deep and broad technical abilities along with outstanding customerservice and account management skills. As the primary post-implementation contact for the customer, they are their Adobe customer services advocate … drive their technical success, and they focus on providing proactive services that improve customer operational health with Adobe solutions. What you'll do This is a role with diverse responsibilities. You'll be responsible for the development of key relationships across the customer's organization. With a deep … understanding of each customer’s technical and business strategies, requirements, priorities, and how Adobe products are implemented in their environment, identify needs and propose solutions that will accelerate their success. You will: Assess customer health, technical risks and opportunities, and build/execute mitigation plans, anticipating problems and more »
About the role Ensuring we deliver excellent service to our customers with a key focus on testing, identifying and rectifying potential defects. Continuously drive improvement in customer processes by ensuring feedback is captured and acted upon via key stakeholders. Key responsibilities Reviewing customerservice processes and … ensuring they meet required and documented standards. Review of recorded customer voice interactions against the SF Customer Experience guidelines. Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes. Identifying and recommending process and control improvements to … and skills Experience in Financial Services (Mandatory) Contact Centre processes and procedures. Life products/investment experience. Pension journey knowledge. Microsoft Packages (Word & Excel) CustomerService skills. Has experience in, and be comfortable with, reviewing and checking the work of other colleagues. Demonstrate a desire to help drive more »
Livingston, West Lothian, Scotland, United Kingdom
Orion Electrotech Sales
Regional Service Manager Livingston Circa £51k + company vehicle Exciting opportunity available for a Regional Service Manager with commercial operations background to join a market leading special purpose vehicle organisation to deliver the highest possible levels of customerservice to Scotland region (based in Livingston) and … ensure the Service Centre operates in an efficient and effective way. Regional Service Manager Responsibilities: Attend to customer requirements Maximise the use of the resources available to the Service Centre Ensure that the service technician's work is completed to the highest mechanical standards Administration … completed correctly Always ensure that a high standard of depot housekeeping and cleanliness is maintained, with focus on image standards. When necessary, assist the Service Centre controller with the prioritising of the engineer workload to ensure that all work is covered in good time. Ensure that the Servicemore »
Line Technical Support team, providing support, mentorship, and guidance. Oversee the day-to-day operations of the technical support department, ensuring efficient handling of customer enquiries and technical issues. Work closely with other departments, including sales, operations, and product development, to resolve customer issues and improve product functionality. … Monitor key performance metrics, such as response times, resolution rates, and customer satisfaction scores, and take proactive measures to continuously improve performance. Provide regular reports and updates to senior management on technical support operations and customer feedback. About You As anexperienced Support Team Manager, you will need to … to expand the team and help the company achieve their growth plans. You will have: Min of 3 years experience in similar role Excellent CustomerService Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to work to service level more »
license, and access to your own vehicle, you're the perfect fit for our team. But it's not just about security - your excellent customerservice skills ensure a positive experience for all. And with your ability to work seamlessly in a team and your IT literacy , you … Opportunity As a Branch Support Security Officer you will provide security services at various sites across a defined geographical area as required. Protecting the customer's employees, property and other assets in line with the relevant Assignment Instructions and site-specific customer requirements. Delivering the highest levels of … customerservice which consistently demonstrate Securitas' core values of Integrity, Vigilance and Helpfulness Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Respond appropriately to varying and fast changing priorities Prevent and deter more »
a specialist industry leader and be part of a professional and cohesive support team, where you will be supporting, advising and offering a brilliant service to customers and clients. This growing business are specialists within the electrical circuit industry and supply parts for electrical equipment to be used in … benefits including excellent product training in order to get you up to speed. This role would suit someone with experience working within sales or customerservice, who is comfortable with being on the phone talking to customers about technical aspects. The ideal candidate will also have an engineering … Friday *Excellent company benefits, including product training, profit related bonus and opportunities for progression The Person: *Basic understanding of engineering principles *Technical Sales/CustomerService/Sales/Account Management/Customer Support related roles all encouraged to apply *Comfortable and experienced in speaking with customers more »
message and explaining solutions in technical and non-technical terms, so we need people who are comfortable interacting with users and who excel at customerservice and communication. We’re particularly keen to hear from experienced Desktop Support Engineers who are Offshore Certified or who are interested in … IT industry standards and trends Solid understanding of core concepts and services such as DNS and DHCP in an enterprise environment Exceptional communication and customerservice skills Proactive, positive and can-do attitude ITIL® Foundation and/or have experience of working within an environment which has adopted … devices (such as printers, mobiles) related to end user computing Perform troubleshooting and maintenance of PCs Ensure that work is carried out within agreed service levels and in accordance with client guidelines Work with call logging tools to track and maintain call status Undertake IT moves and equipment setup more »
managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customerservice and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customerservice orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »
officer, you are more than a security officer. You'll ensure the safety of our customers staff, their buildings, and assets, whilst providing excellent customerservice with a smile. We pride ourselves on delivering excellent customerservice in a safe and secure environment. It's a … need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. A good IT knowledge is also key. You must be flexible and available to work on a varied shift pattern which more »
Inverness, Inverness-Shire, Scotland, United Kingdom
Morrison Data Services
may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customerservice to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »
may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customerservice to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »
to be recruiting for afull time On-siteITServiceDeskTechnician in our Edinburghoffice on a permanent basis. This is an exciting new opportunity for apersonable and customer-focused Service Desk Technician to develop their technology skillset. In this role you would be uniquely placed to provide on the ground support … the smooth running of video conferencing and audio-visual equipment during meetings and events to ensure our people continue to deliver our leading client service, along with service desk incident resolution and escalation. We are looking for a keen problem-solver, who is eager to go the extra … mile to find solutions; in return you will be joining a friendly and hardworking service desk team at a firm where developing our people is at the heart of our business. As anOn-siteITServiceDeskTechnician you will have every opportunity to make an impact in a progressive team who arekey more »