126 to 150 of 163 ITIL Jobs in the South East

stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle … managing IT services in a multi-vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship-building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with back ...

delivery of ITSM solutions across cloud, on-prem, and hybrid environments Collaborate within Agile teams to deliver against transformation priorities Ensure solutions align with ITIL/ITSM/ITOM best practices Contribute to continuous improvement and delivery excellence Key Skills & Experience Strong experience with ITSM/Service Desk tools, such … ServiceNow, BMC Remedy/Helix CA Service Desk Manager Cherwell, Freshworks, or ManageEngine Proven background in ITSM/ITIL frameworks (ITIL v4 certification desirable) Experience delivering secure, scalable, and resilient ITSM platforms Solid understanding of core infrastructure: Windows Server, Active Directory, Group Policy SQL Server & clustering PKI and certificate management ...

security operations, incident response, threat intelligence, and vulnerability management. In-depth knowledge of regulatory requirements, security frameworks and industry standards (e.g., ISO 27001, NIST, ITIL). Proven ability to manage and influence stakeholders at executive and C-suite level. Experience coming into 'greenfield' environment's and raising the maturity level ...

within our knowledge base to ensure accurate and up-to-date information. Lead by example in promoting best practices for IT security, service management (ITIL), and project management. Requirements Extensive experience (typically 7+ years) in a senior infrastructure engineering role, preferably within a global or multi-site SME. Qualifications & Experience … advantage. Relevant industry certifications, such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or other Microsoft 365/Security certifications. Familiarity with ITIL & NIST frameworks for service management. Experience working in an agile environment ...

line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing. Key responsibilities include: Resolving and owning escalated incidents … Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure ...

workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support … service metrics. Recommend and support service and process improvements. Proactively chase or escalate tickets approaching SLA breach. Take operational ownership of critical escalations following ITIL Incident Management. Contribute to knowledge management including SOPs, documentation, and knowledge articles. Assist with onboarding, training support, and upskilling of Level 1 analysts. Attend customer ...

Represent the team in technical and business meetings with professionalism and confidence Collaborate closely with Business and Operational teams to ensure service excellence Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow) Participate … Automation BMC Control-M Output Management Splunk dashboard and alert development SAS knowledge Windows Server administration REST API integration Familiarity with ServiceNow and ITIL processes Knowledge of CA7 operations and Control-M scheduling Basic web development skills File transfer protocols and processes Understanding of Agile methodologies Proficiency in Microsoft Office ...

systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft cloud technologies, including Microsoft … Desirable: Degree in Computer Science or related discipline (or equivalent experience). Microsoft 365 certifications (e.g., Fundamentals or Administrator). Knowledge of IT infrastructure, ITIL methodology, and information security practices. Salary & Benefits Salary up to £40,000 (depending on experience). Discretionary bonus (up to 15%). 28 days annual ...

optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy ...

service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities … Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. Develop and maintain capacity plans, forecasts, and models for VMware environments. Monitor service performance metrics, analyse ...

Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents … changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain ...

maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements … managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship-building skills Hands-on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business-focused, service-driven mindset Excellent communication and presentation skills ...

SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What We’re Looking For Proven experience in an IAM/Identity Engineering role Strong hands … SAML, OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks ...

/WAN/firewalls), security, and endpoint management. Proven ability to manage and improve service delivery against SLAs and KPIs. Hands-on experience with ITIL-based service management (Incident, Problem, Change, Request, Asset). Experience with MSP tooling including RMM and PSA platforms; familiarity with Sophos, Mimecast, Unifi, or Ignite … strong advantage. Strong cyber security knowledge - Cyber Essentials, NIST Commercial awareness - resource utilisation, cost control, and supporting service profitability. Relevant certifications (Microsoft, ITIL, CompTIA, or vendor) are desirable - though practical experience takes priority. What You'll Get £50,000-£60,000 salary (DOE) Company vehicle available Employee contribution matched pension ...

coordinate technical and non technical tasks across multiple teams. Well-spoken/Articulated. Good time management skills. Able to work remotely when required. ITIL v3 or ITIL 4 Foundation. Experience of Project Management principles. Desirable: Prince 2 Practitioner qualification ITIL Release, Control & Validation qualification Performance Indicators Ensure Contract meets ...

Senior Service Delivery Manager (ITIL Microsoft Azure) Isle of Grain, Kent to £85k Are you a tech savvy Service Delivery Manager with MSP experience? You could be progressing your career at a growing software and technology consultancy. As a Senior Service Delivery Manager you'll manage a new account … have advanced stakeholder management and communication skills, able to build strong working relationships and manage clients You have a good technical understanding of ITIL 4 and the Microsoft tech stack including Azure You hold SC Clearance or are able to achieve it (i.e. UK permanent resident for 5yrs+) What ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

essential services that support water quality, environmental compliance, customer operations, corporate systems, and incident response. You will provide strategic leadership across Service Management, champion ITIL best practice, and drive service excellence across both internal teams and third-party suppliers. Key Responsibilities Leadership & People Management Lead, coach, and develop a team … Commercial team. Drive supplier improvements and escalate service issues impacting stability or resilience. Service Management & Continuous Improvement Lead the development and optimisation of ITIL-aligned processes (Incident, Problem, Change, Release, Request). Deliver continual service improvement initiatives that enhance stability, reduce risk, and improve user experience. Ensure service governance aligns ...

release processes to minimise operational risk. Ensure smooth service transitions from delivery into BAU. Governance, Compliance & Risk Ensure services operate in line with ITIL, SRE, security, and regulatory controls. Own operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party … across cloud, applications, data, and integrations. Strong stakeholder and escalation management skills. Desirable Background in Site Reliability Engineering or DevOps-led operations. Knowledge of ITIL, SRE principles, Azure/AWS, CI/CD, Infrastructure as Code. Vendor and managed service leadership experience. ...

ensure effective delivery and support. Contribute to the standardisation and improvement of the technology estate, identifying opportunities for efficiency and scalability. Operate within ITIL frameworks, supporting change, incident, and problem management processes. Participate in an on-call or rota-based support model as required. Key Requirements of the Senior Infrastructure … support and troubleshoot at a basic level. Proven experience delivering infrastructure projects, with confidence in owning workstreams end-to-end. Strong understanding of ITIL processes, including change and incident management. Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Experience working in fast ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

Bid Manager Remote KEY ACCOUNTABILITIES/ROLE PURPOSE Ultima are I need of an additional proactive and detail-driven Bid Manager to join our high-performing Bid Team. In this role, you’ll lead the ...

obtained and, if necessary, identify the root cause. Recommend and/or perform upgrades on systems and Support VPN connections. Ticket work according to ITIL/Service now. Provide time/resource estimates for assigned tasks - including time tracking activities. Provide primary support to executive users and key stake holders. … Hospital or Laboratory support or working for Healthcare/Medical domain in general. Knowledge of Dicom, HL7. Any previous IT Service Desk Support. ITIL Foundation v3/4 understanding. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday ...

through to delivery and review. Contribute to IT strategy, standards, documentation, and change control processes. Support continuous improvement and adoption of best-practice frameworks (ITIL, Prince2). Essential Skills & Experience Proven experience in cybersecurity engineering. Strong knowledge of enterprise and cloud platforms, particularly Microsoft 365 (Defender, Intune, IAM, Compliance). … Demonstrable project management experience ideally (eg Prince2). Experience with compliance frameworks such as Cyber Essentials and audit processes. ITIL qualification or experience working within the ITIL framework. Excellent communication skills and ability to work collaboratively. ...