126 to 150 of 177 ITIL Jobs in the South East

transition of project deliverables into live service. This role is subject to a standard DBS check. About You: You will hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification, and have experience in some technologies such as desktop refresh projects, server replacements, network or cloud infrastructure deployments. You will have ...

similar Experience with LogicMonitor admin, Grafana or other observability tools Familiarity with SRE concepts (SLIs, SLOs, error budgets) Understanding of ITIL processes Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days ...

Demonstrable experience of working autonomously in a multi-vendor enterprise scale environment. Working knowledge and/or general understanding of technology methodologies such as ITIL V3. Act as a security expert, within the Managed Services Team for Service Delivery, Engineering, Operations, Product and Project Management. Offensive or Defensive hacking knowledge ...

supportability and cost-effectiveness. Monitor EUD service delivery and contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem ...

environments. Experience within financial services, enterprise environments, or professional services is advantageous. Experience working in banking or other highly regulated environments Strong knowledge of ITIL processes, service measurement, and change management AV Technician with Corporate Events experience £35k - 45k London ...

call when the evidence supports it. That last one is the hardest part of the job and the most valuable. Public sector outsourcing experience, ITIL service transition knowledge, and exposure to TUPE and workforce transfer are all useful. None of them are dealbreakers on their own. Clearance Live SC clearance ...

Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL Change Enablement principles . You will be responsible for coordinating and governing changes across technical and business teams, ensuring that changes are appropriately assessed, planned … make balanced decisions in a complex IT environment. Key Responsibilities Coordinate and manage IT changes through the end-to-end change lifecycle. Apply ITIL 4 Change Enablement principles to ensure changes are appropriately assessed, authorised and implemented. Coordinate multiple stakeholders across technical, operational and business teams. Assess the risk, impact ...

such as Flow Designer, Virtual Agent, and Predictive Intelligence Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow. Strong knowledge of ITIL framework and best practices, with relevant certifications (eg, ITIL v4, ITIL Expert) preferred. Strong experience working with contractors, vendors, and suppliers Excellent analytical and problem ...

innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful ...

admin, incident reporting, certification auditing, and re-certification support. You will have a solid understanding of: ISO27001 & ISO22301 Cyber Essentials & Cyber Essentials Plus GDPR ITIL & ISMS (Information Security Management System) and BCMS (Business Continuity Management System) This is a flexible part time role requiring 3 days a week ...

Demonstrable experience managing and reporting against SLAs and OLAs. Excellent customer service focus with a track record of improving user experience. Strong understanding of ITIL principles and service management best practices. Relevant ITIL certification (Foundation, Practitioner, Intermediate, or equivalent). Experience developing service management frameworks, policies, and operational procedures. Strong ...

Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract. Key Activity: * Customer relationship coordination * Service delivery management * Network project coordination * Resource scheduling * Order management & provisioning administration * Change control management * Customer … database, reporting, CRM or workflow systems * Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable * Familiarity with Agile, ITIL or other similar methodologies is highly desirable @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications ...

ensure secure, scalable architecture. Oversee integrations with Electronic Health Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory). Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained. Embed security by design principles within … incident investigation) Understanding of LFPSE requirements and NHS data standards Familiarity with EHR systems (e.g. Carenotes, Epic), API integration, system security, data governance and ITIL framework Ability to use BI tools (e.g., Power BI, Tableau, Qlik) for incident trends, RCA tracking, and learning outcomes (D) Able to align product development ...

continual improvement across change management practices. Essential Skills & Experience Experience working in an IT Change Management or Service Management environment. Strong understanding of ITIL Change Enablement principles. Experience coordinating multiple stakeholders across technical and business teams. Excellent organisational, planning and prioritisation skills. Strong communication and stakeholder management abilities. Experience working … supporting large-scale or enterprise IT environments. Familiarity with Agile and traditional project delivery methodologies. Understanding of operational readiness and service acceptance. Technical Knowledge ITIL 4 Change Enablement Incident, Problem and Release Management Service Transition and Operational Acceptance Risk and Impact Assessment Techniques ITSM Platforms (e.g. ServiceNow) Change Scheduling ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

environments. Configure and manage Dell server hardware and iDRAC. Maintain technical and operational documentation. Support asset management, logistics and supplier engagement activities. Participate in ITIL-based change management processes. Work closely with project and operational teams to deliver infrastructure services. Support onsite installation and deployment activities when required. Essential Skills … server hardware and iDRAC management. Experience providing 2nd and 3rd line support within enterprise environments. Ability to maintain accurate technical documentation. Experience working within ITIL change management processes. Strong communication skills and the ability to work effectively within a team. Desirable Skills Experience using Remedy. Office automation and documentation management ...

Infrastructure Operations Engineer - Remote - c£61K A nation health organisation is looking for an experienced Infrastructure Operations Engineer to lead the ongoing transformation of its Microsoft cloud estate as it moves from legacy systems to ...

Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability to apply logical problem-solving techniques ...

someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing ...

someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing ...

Head of Command Centre & Incident Management Hybrid We are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This is a critical leadership role responsible ...

driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed … positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. ...

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, as stated, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too. This role also ...

will analyse service trends, identify opportunities for improvement and work with internal teams to implement enhancements that strengthen overall service delivery. Previous exposure to ITIL best practice is essential, and an ITIL qualification would be advantageous, although equivalent practical experience within an ITIL-focused environment will also be considered.You will … will be comfortable taking ownership of service performance, driving improvements and influencing stakeholders across the business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with ...

delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage supplier performance, service levels, and contractual obligations. Act as the senior point of contact … controlled scientific, laboratory, government, or similarly regulated environment. Significant experience in IT service management, technical support, and service delivery leadership. Strong understanding of ITIL service management principles and best practice. ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent experience. Experience managing multiple suppliers and outsourced service providers. Strong technical ...