151 to 175 of 237 ITIL Jobs in the South East

documenting and validating requirements and business processes Proven experience with business and operating models, for example GIS operating model Familiarity with industry frameworks and best-practice processes, for example ITIL Strong stakeholder engagement and facilitation skills, including workshops and process mapping Thorough understanding of data management principles data governance, data quality management and data security practices Ability to translate business More ❯

Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage. We are looking for: Experience of working within a Joiners, Movers and Leavers process A sound understanding of hardware knowledge, especially with More ❯

ensure that software quality standards are met. Power BI development CRM extension through C# .Net development Experience of DevOps, Agile and the concepts of CI/CD Familiarity with ITIL concepts Knowledge and experience with D365 latest product offerings About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our More ❯

business to identify challenges and implement system upgrades. Communicate effectively about upcoming changes and enhancements. What You Bring: Relevant IT/professional services qualification, or a willingness to attain ITIL certification. Excellent document writing skills. Strong communication and interpersonal skills with the ability to influence others. Exceptional organisational skills, attention to detail and the ability to prioritise workloads. A proactive More ❯

maintain that knowledge Desirable Microsoft Power Pages and Power Automate CRM extension through C# .Net development Experience of DevOps, Agile and the concepts of CI/CD Familiarity with ITIL concepts Knowledge and experience with D365 latest product offerings About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our More ❯

and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change management processes within an ITIL-based service environment. Security awareness and best practices – Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and … initiation through to closure Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices. Able to work under pressure and to defined deadlines Good problem-solving skills Exceptional telephone manner Basic understanding of networks Supporting VIPs and ExCo members Full driving licence … and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with More ❯

and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills … e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from More ❯

and incidents within SLAs, escalating when needed Colleague Support: Act as the first point of contact, delivering clear, empathetic, and timely guidance to ensure smooth resolution Process Adherence: Follow ITIL‐aligned procedures, maintain accurate ticket records, and contribute to continual service improvement Knowledge Management: Create and update knowledge base articles, FAQs, and guides to support team learning and repeatability Collaboration … management Basic understanding of Entra ID (Azure Active Directory) Experience with Microsoft Intune for device and endpoint management Working knowledge of networking fundamentals (e.g., TCP/IP, DNS, DHCP) ITIL Knowledge and familiarity with incident, request and change processes Technical Support and experience in resolving issues across devices, apps and access systems Strong communicator with a customer first and user More ❯

A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with a winning mentality. About us Comms-care, part of the More ❯

customer care skills Owning technical issues, working closely with the manufacturers to successful resolution IT Support Level 2nd Line minimum Microsoft Certified at intermediate level (or equivalent) Microsoft Dynamics ITIL or Prince2 qualification preferred Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Entry to the £3,000 quarterly Dreamball draw Personalised training and development More ❯

obligations and commercial management of network services. Leadership of multi-site or distributed teams. Desirable Degree in a relevant technical or business discipline. Technical certifications (e.g., CCNP, NSE). ITIL, PRINCE2, or equivalent delivery qualifications. What makes us unique is Team Claranet , our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local More ❯

and product management. Familiarity with UK regulatory obligations and commercial management of network services. Desirable Degree in a relevant technical or business discipline. Technical certifications (e.g., CCNP, NSE). ITIL, PRINCE2, or equivalent delivery qualifications. Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our More ❯

Scripting in Bash/Python/Perl, ITSM tools, Jira, Cloud Administration, Virtualisation, GPU Technologies, RAID Technologies, Oil Immersion Cooling, CCRBs. Relevant certifications: LPIC-2/3, CompTIA Linux+, ITIL Foundation. What Makes This Unique Wide remit: combine projects, leadership, and L3 troubleshooting Discovery and adoption of emerging tech (e.g., immersion cooling) Regional influence, with possible future travel across Asia More ❯

Scripting in Bash/Python/Perl, ITSM tools, Jira, Cloud Administration, Virtualisation, GPU Technologies, RAID Technologies, Oil Immersion Cooling, CCRBs. Relevant certifications: LPIC-2/3, CompTIA Linux+, ITIL Foundation. What Makes This Unique Wide remit: combine projects, leadership, and L3 troubleshooting Discovery and adoption of emerging tech (e.g., immersion cooling) Regional influence, with possible future travel across Asia More ❯

helpful Experience and knowledge in PMO, Technology Delivery or Portfolio Management Strong working knowledge of Excel, PowerBi or Tableau or any data visualisation tool Qualified or working knowledge of ITIL, Agile, Prince2 etc methodologies More ❯

working in technical customer care/customer support! The Person: Prior experience working in a Technical Customer Care or IT Support role Excellent communication skills - both written and verbal ITIL foundation or equivalent (DESIRABLE). Experience of reading JSON and XML (DESIRABLE) Experience of google cloud logging (DESIRABLE) Interview Process: 1st stage: Call with the hiring manager 2nd stage: HR More ❯

IT commercial management, licensing, or procurement. Strong financial acumen with a track record in budget ownership. Excellent negotiation and stakeholder management skills. Knowledge of ERP and asset management systems. ITIL or SAM-related certifications are an advantage. Why Apply? You’ll join an organisation that values autonomy, encourages innovation, and supports career progression. This is a fantastic opportunity for someone More ❯

on experience with FSM and Service Portal/CMS Strong scripting skills (JavaScript, AngularJS, HTML, CSS) Experience creating custom widgets and UI components Solid understanding of ITSM processes and ITIL best practices Confident in engaging stakeholders and owning end-to-end delivery ServiceNow Certified System Administrator (highly desirable) Any of: CAD, CIS-ITSM, CIS-FSM, CIS-CSM, CIS-HRSD Role More ❯

and supporting call handling and dispatch solutions in a safety critical environment.* Good experience of incident management, resolution, requests, changes and problem solving are delivered to agreed SLAs. Following ITIL processes.* Experience of developing and delivering end user training.* Experience in Asset Management. * ICCS Administration certified.This is a permanent role based in London, onsite with a hybrid working model and More ❯

Ensure alignment with strategic objectives Essential Skills Leadership in multi-vendor environments BI/Warehousing & Agile Scrum expertise Data warehouse architecture (Star Schema, Kimball, Inmon) Project management (PRINCE2, PMP) & ITIL principles Strong stakeholder engagement & risk management Desirable Knowledge of emerging tech & MPP platforms Advanced data warehouse design experience Other Ability to manage full project lifecycle Occasional travel required If you More ❯

Technologies and platform integration methods (Hub & Spoke methodology). Experience with ServiceNow integrations (REST, SOAP, or IntegrationHub). ServiceNow certification would be advantageous: System Administrator, CIS-CSM, CIS-ITSM. ITIL v4 Foundation qualified would also be preferable. More ❯

Cisco equipment in a data center multi-tenant environment, specifically Cisco Nexus switches, Cisco ASR and Catalyst routers, Cisco ASA and Cisco FTD firewalls Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with Cisco Nexus 3000/9000 series, Cisco ASA & FTD firewalls, multi-context mode firewalling More ❯

Level 3 or equivalent, ideally with or working towards a recognised IT qualification. Experience in IT service testing, validation or transition processes (desirable) Understanding of computers, infrastructure and the ITIL service lifecycle. Excellent attention to detail and ability to maintain quality standards under pressure. Confident communicator with good written and verbal skills. Knowledge of risk management and customer service techniques. More ❯

observability platforms Active knowledge on enterprise deployments of dynatrace, ServiceNow and Grafana Experience of highly regulated environments within Tier 1 insurance providers Understanding of how monitoring is used in ITIL processes If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration. TXP takes great pride in More ❯

Diagnose and resolve technical hardware and software issues Respond to requests for technical assistance in person, via phone or electronically via web portal Follow standard service desk procedures along ITIL methodology Maintain and monitor project schedules and reporting Identify and escalate incidents where required Candidates should ideally be qualified in or have demonstrable experience in some of the following technologies More ❯