151 to 175 of 177 ITIL Jobs in the South East

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

integration programmes. Experience required: To be successful in this role, you'll have: Proven experience in Change, Release, and Problem Management. Strong knowledge of ITIL-based service management practices. Hands-on experience with ServiceNow Change, Release, and Problem Management modules. Experience chairing CAB meetings and managing governance processes. Experience working … cloud, applications, and end-user technologies. Strong stakeholder management, communication, and problem-solving skills. Experience supporting large-scale technology change or transformation initiatives. Desirable ITIL certification or Change Management qualification. Experience within a large, multi-site or international organisation. Knowledge of cyber security, risk, and compliance frameworks. Experience with ServiceNow ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organisational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem-solving capabilities. Ability to coordinate multiple projects ...

Project Engineers with infrastructure upgrades, maintenance and renewals. Undertake equipment builds and installations as and when required. Ensure all activities are aligned with ITIL procedures. Any other ad hoc duties as and when required. Your previous experience: Experience with a service desk ticketing system If you have experience … Office 365 support experience Microsoft Exchange configuration and support experience Active Directory configuration and administration VMware support experience Citrix support experience Strong networking skills ITIL knowledge Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record of achieving Team player Self-motivated and proactive Ability ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security ...

Experience in managing/troubleshooting Windows Desktop Operating Systems. Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies. Experience in using ITIL based ticketing system (ITIL foundation preferred). Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions. Applicants will ideally be Microsoft ...

understanding of data backup techniques. Familiarity with virtual environments, Mobile Device Management (MDM) and VPN technologies. Familiarity with Microsoft SCCM is advantageous. Knowledge of ITIL and experience working within an ITIL environment. Experience using ServiceNow. Excellent customer-facing and communication skills. Logical and analytical approach to problem solving. Accurate record ...

drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual service improvement across business-critical services. Key Responsibilities Define and implement the SIAM operating model, governance framework and service integration strategy … including 5+ years in SIAM or multi-vendor environments Strong knowledge of SIAM frameworks, operating models and governance structures Proven experience implementing and improving ITIL v3/v4 processes Experience managing complex supplier ecosystems and service integrations Strong understanding of cloud, infrastructure and application services Hands-on experience with ServiceNow ...

running of a Data Centre environment. The Data Centre Manager will lead and develop a team, ensure services are delivered against SLAs, and apply ITIL best practice across service and change management. The role covers full project life cycle management, financial and operational reporting, and hands-on knowledge of Data … developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis Supporting telecommunications infrastructure cabling and Data Centre technologies Building strong ...

updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with … knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service ...

Delivering complex, multi-stakeholder defence, aerospace or government contracts Strong P&L management experience and SLA/KPI-driven delivery background Working knowledge of ITIL/ITSM frameworks and MOD procurement/compliance environments Excellent stakeholder management skills, able to translate technical/operational complexity for senior audiences Nice … have Armed Forces background or NATO programme exposure PRINCE2, ITIL or PMP certification This is a rare opportunity to take genuine operational ownership within a high-profile defence account, with real influence over service transformation and customer growth strategy - not just BAU delivery. Reasonable Adjustments: Respect and equality are core ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September March 2027 Working Hours 37 hours per week, Monday to Friday, 09 00 Pay Rate £33.26 ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September 2026 – 31 March 2027 Working Hours 37 hours per week, Monday to Friday, 09:00 – 17 ...

activities. Ensure suppliers produce consistent, governed and assured technical designs, documentation and engineering artefacts. Establish a pragmatic delivery approach using Agile, Scrum, SAFe and ITIL principles where appropriate. Support the transition from programme delivery into a stable, ITIL-aligned live service. Define engineering and automation tooling requirements across the programme. … engineering processes and standards across multiple technical workstreams. Experience delivering complex cloud, infrastructure, platform, engineering or DevOps transformation programmes. Strong understanding of Agile and ITIL delivery within complex enterprise technology environments. Experience with DevOps, CI/CD, Infrastructure as Code and automation. Experience leading technical teams and managing complex supplier ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions … embed a clear vision for excellent customer support. Design, implement and continuously improve a Tier 1, Tier 2 and Tier 3 support model. Apply ITIL service-management principles across incident, problem, change and continuous improvement activity. Optimise Zendesk, including ticket routing, workflows, reporting, automation and knowledge management. Establish meaningful KPIs ...

Looking For Strong experience in Service Design, Service Transition or Service Introduction. * Proven ability to build service operating models from scratch. * Excellent understanding of ITIL principles. * Strong stakeholder management and influencing skills. * Experience across infrastructure, applications, cloud and security environments. * ITIL v4, SIAM and ServiceNow experience beneficial. Knowledge ...

troubleshooting technique and customer communication. What you need to bring Demonstrable experience in a support, service desk or ITSM role. Strong working knowledge of ITIL practices, particularly Incident and Problem Management. Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders. A track record of improving support processes … just working within them. Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification). Why you'll love this job Real influence over how a growing support function is built, with scope to grow into leading it. ...

growing organisation. The successful candidate will oversee a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Desk Manager will provide leadership across all service functions, ensuring that performance targets … oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. ...

Cisco Firewalls Cisco Routers Cisco Switches Juniper Platforms SIEM Solutions IDS/IPS Vulnerability Management Tools Penetration Testing Tools Computer Forensic Tools ISO27001 Compliance ITIL Qualifications and requirements for the Cyber Security Engineer: Strong experience with Cisco Firewalls, Routers and Switches Experience with Juniper networking platforms Hands-on knowledge … SIEM, IDS/IPS and vulnerability management Experience carrying out or supporting penetration testing activities Understanding of ISO27001, GDPR and ITIL best practices Ability to communicate technical cyber security concepts to both technical and non-technical stakeholders Eligible to obtain SC Security Clearance Desirable Experience Telecommunications industry experience Satellite Communications ...

Your new company A well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...

cloud and on-premise applications. Deliver data migration, system integration, and end-to-end testing. Work closely with Senior Analysts and Project Managers using ITIL and Agile methodologies. What We're Looking For Experience delivering and supporting business-critical applications. Revenues & Benefits systems experience (NEC highly desirable). Microsoft … experience, including Teams, SharePoint, and Power Platform. Knowledge of data integration, system connectivity, and technical project delivery. Familiarity with ITIL and Agile practices. To be considered for this role click apply and submit a copy of your up to date CV. Key Dates Submission Deadline: Wednesday 5 August Interviews: Week ...