176 to 200 of 226 ITIL Jobs in the South East

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal … individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated ...

central IT, infrastructure, and IT teams on, security, and service delivery matters, adhering to corporate requirements. Work with third-party suppliers in line with ITIL Supplier Management, including vendors supporting virtualisation platforms and infrastructure services. Escalate complex or high-impact incidents while retaining ownership through resolution. Profile: Technical Skills Strong … networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) including network hardware installation and commissioning. Experience working with ITSM tools in an ITIL-based environment. Windows & Linux environments Active Directory & user management Hands-on experience with virtualisation technologies (e.g. VMware vSphere, Microsoft Hyper-V, or equivalent) Hands-on experience ...

teams to diagnose and resolve issues. Analyse logs, environment health metrics, integrations, and dependencies. 4. Governance, Compliance & Change Management Ensure all environment changes follow ITIL-aligned change control processes. Maintain detailed documentation: environment diagrams, version matrices, access logs, and configuration records. Ensure compliance with security, audit, and regulatory requirements … knowledge of databases (SQL), networks, environments on cloud and on-prem platforms. Experience managing middleware, API gateways, microservices environments, and configuration management. Knowledge of ITIL processes and environment governance. Soft Skills Strong coordination and stakeholder communication skills. Highly organised; able to manage multiple environments and demands simultaneously. Strong analytical ...

decisions. Experience supporting or partnering with Service Delivery Managers in operational contexts. Excellent communication and facilitation skills, especially with senior stakeholders. Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Proficiency with service design and analysis tools such as Miro, Visio, or similar. … deliverables. Clear communicator comfortable engaging stakeholders and facilitating workshops. Detailoriented documenter who maintains accurate service catalogues and process artefacts. Adaptable team player familiar with ITIL, digital service delivery, and agile environments. Why Join Us? We're a purpose‐driven organisation committed to creating positive impact and championing inclusion. ...

scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions. Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments. Work collaboratively with internal teams … solutions. Keep up to date with emerging ITSM technologies to recommend improvements and best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy/Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding ...

realisation. Ensure effective resource planning across operational and project activity. Essential Experience & Qualifications Degree-level education with relevant postgraduate or industry certification (MSc, MBA, ITIL or equivalent experience). Minimum five years’ senior management experience within IT service delivery (Applications, Infrastructure and/or Service Management). Advanced technical knowledge … across applications and/or infrastructure environments. Strong experience in IT contract negotiation and supplier performance management. Proven experience implementing ITIL or equivalent service management frameworks. Demonstrable experience leading digital transformation initiatives. Key Skills Strategic thinker with strong operational execution capability. Politically astute with experience engaging senior stakeholders. Strong financial ...

asset management standards. You'll work a rotating shift pattern Ideal Candidate 5+ years' Service Desk experience in a busy, customer-facing environment. Strong ITIL knowledge with practical application. Excellent troubleshooting and root cause analysis skills. Experience with Windows 11, Microsoft 365, SCCM and Active Directory. Confident communicator with strong … customer service focus. Experience working to SLAs within structured or regulated environments. Desirable: ITIL 4 Foundation, Financial Services experience, vulnerability management or Power Apps exposure. If you're reliable, proactive and passionate about delivering outstanding IT support - and ready to take your career to the next level - get in touch ...

demand. Requirements 5+ years' experience in service architecture, service design, or IT service management within a complex or technology-led business. Strong understanding of ITIL, service lifecycle management, and modern service delivery models (cloud, hybrid, managed services). Demonstrated ability to design, document, and communicate complex service models to both … . Understanding of commercial modelling including cost-to-serve and pricing strategies. Experience working within Agile or hybrid development/delivery environments. Certification in ITIL v4, SIAM, or similar service management methodologies. Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please ...

issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. … skills within a fast paced and supportive environment. You may have the following experience: - IT support experience at a 1st line level Knowledge of ITIL, incident, problem and change management. Experience taking responsibility and ownership of stakeholders and projects A desire to provide excellent, proactive, customer service Well organised, able ...

system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change … technical colleagues Excellent problem-solving and troubleshooting skills with strong communication and collaboration skills Ability to manage multiple tasks and projects simultaneously Knowledge of ITIL service management framework including Service Desk, Service Request Management, Incident Management and Problem Management. To apply, we request that you submit ...

Join Our Team as a Senior Networks Engineer and Shape the Future of High-Performance, Secure Network Infrastructure Are you a seasoned Networks professional with a passion for designing, implementing, and maintaining robust and secure ...

Are you an experienced Cloud Analyst looking for a role in an exciting new function? We are on the lookout for a skilled cloud professional with experience working on Microsoft Azure and Oracle Cloud to ...

solutions of significant size and complexity. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix … ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified). Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises ...

cost, quality, and trade-offs. Essential Skills & Experience: Degree or equivalent experience in Computer Science, Information Technology, or related discipline. Professional certifications such as ITIL (Foundation or higher) , BCS Service Design , ISO/IEC 20000 , SIAM , Lean Six Sigma , TOGAF , AgilePM , or equivalent experience. Proven experience leading service design, delivery ...

services that meet user and business needs. Essential: Degree or equivalent experience in Computer Science or Information Technology. Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration and Management (SIAM), Lean Six Sigma, TOGAF … Security Principles, Government Functional Standards, and the Technology Code of Practice. Demonstrate in-depth understanding of service design principles, IT service management frameworks (e.g. ITIL), and end-to-end service lifecycle management. Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives. Lead co-design ...

Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing …/KPIs. Solid technical understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder-management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical ...

Job summary The role of the DevOps Engineer is to support the DevOps withprogramming, integration, and development support for a range of systemsto ensure operational performance is maintained and fed into the DevOpsprocesses.The post holder ...

Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge of ITIL, experience … Director within large, complex environments Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International delivery teams Exceptional ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering to SLAs Contract Management Exceptional knowledge of Incident ...

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £550 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with excellent knowledge of ITIL … Delivery Management within large, complex environments Demonstrable experience of leading and managing teams of Service Delivery Managers (SDMs), partners and International delivery teams Excellent ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering to SLAs Contract Management Excellent knowledge of Incident ...

platforms Track record of resolving complex technical incidents and delivering root-cause fixes. Experience contributing to infrastructure projects, upgrades, and migrations. Solid understanding of ITIL processes, SLAs, KPIs, and service desk operations. Excellent problem-solving, analytical, and decision-making skills under pressure. Strong communication and documentation abilities (technical … technical audiences). Desirable Relevant certifications (e.g., VMware Certified Professional, Kubernetes certifications, ITIL Foundation, Microsoft/Azure, CompTIA Security+, etc.). Experience with monitoring tools, scripting/automation (PowerShell, Bash, Ansible), and disaster recovery planning. Previous mentoring or team leadership exposure. What We Offer Opportunity to work on mission-critical ...

Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

internal teams and account managers to support client roadmaps and service quality. Support recruitment, onboarding, and training of new team members. Maintain and refine ITIL-aligned processes , documentation, and service desk standards. To succeed in this role, you'll need: Experience managing an IT Service Desk or Service Delivery function … MSP. Strong leadership and people-management skills with a calm, structured approach to escalations. Solid understanding of IT operations and ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage, NinjaOne (advantageous ...

Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on ...