176 to 200 of 237 ITIL Jobs in the South East

Diagnose and resolve technical hardware and software issues Respond to requests for technical assistance in person, via phone or electronically via web portal Follow standard service desk procedures along ITIL methodology Maintain and monitor project schedules and reporting Identify and escalate incidents where required Candidates should ideally be qualified in or have demonstrable experience in some of the following technologies More ❯

Diagnose and resolve technical hardware and software issues Respond to requests for technical assistance in person, via phone or electronically via web portal Follow standard service desk procedures along ITIL methodology Maintain and monitor project schedules and reporting Identify and escalate incidents where required Candidates should ideally be qualified in or have demonstrable experience in some of the following technologies More ❯

Ensure compliance with security and audit requirements. Required Skills & Experience Proven experience in operations leadership Experience on large scale integration projects. Technical knowledge of Databases in an enterprise environment. ITIL service management In-depth understanding of resilience, data protection and business continuity. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive More ❯

pipelines. Expertise in managing platform upgrades, release cycles, and operational governance. Strong leadership, stakeholder management, and communication skills. Relevant ServiceNow certifications (CSA, CIS ITSM, CTA) highly desirable. Familiarity with ITIL framework and enterprise service management principles (ITIL Foundation, MSP experience desirable). Experience in large-scale ServiceNow transformations and enterprise deployments. Background in IT operations, digital transformation, or enterprise architecture. More ❯

infrastructure Contribute to IT governance across technology, services, processes, and information security. Support audit and compliance activities, including Sarbanes-Oxley, PCI-DSS, ensuring adherence to IT controls Operate within ITIL frameworks, supporting change, incident, and problem management. Maintain up-to-date knowledge of infrastructure technologies and industry trends. Profile Skills & Experience Essential: (The text in bold is essential for this … Backup Management Active Directory (Group Policy, DNS, DHCP, Hardening) \ Azure Entra AD Windows/SQL clustering with exposure to Always On configuration Strong documentation and communication skills Understanding of ITIL processes and service management Desirable: Veeam backup solutions Hyper Converged Infrastructure (VxRail, NSX, Aria Operations for Networks \ Logs) Azure administration (servers, storage, networking, Intune) Linux Administration Monitoring tools (e.g., PRTG More ❯

skills Leadership ability with a track record of motivating & developing high performing teams Excellent communication, presentation and stakeholder management, able to translate technical concepts to different audiences Knowledge of ITIL, ISO27001, or similar service management and security frameworks – desirable Relevant certifications (e.g., Microsoft, Cisco, VMware, ITIL) – desirable Must drive and hold a full/clean UK driving licence – flexible to More ❯

hardware, software, network, and server issues. Oversee the installation, configuration, and maintenance of ICT systems, including desktops, laptops, mobile devices, general telephony, printers, and our MDM. Ensure adherence to ITIL processes for incident, problem, and change management. Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition … risk assessments, and data protection initiatives. Maintain accurate asset and license management records. Collaborate with the operational team to assist with contract mobilisation and configuration. Skills & Experience Knowledge of ITIL Processes Strong knowledge of Microsoft 365, Active Directory, Windows Server, networking (LAN/WAN/Wi-Fi), and virtualisation technologies. Experience with ICT service management (ITSM) systems and ITIL frameworks … management Minimum 57 years of experience in ICT support, including at least 2 years in a supervisory or team lead role. Demonstrable experience managing complex incidents and service escalations ITIL Foundation CompTIA A+ (or equivalent More ❯

secure, scalable, and future-ready. Person Specification Education, Qualification and Training Essential Evidence of post graduate education to Masters level in or significant equivalent experience relevant to the role ITIL V4 Cisco Certified Network Professional (CCNP) or higher (e.g., CCIE) CompTIA Network+, or CompTIA Security+ for foundational network and security management. Desirable Degree in Computer Science, Information Technology, Telecommunications, or … Cloud). Experience implementing disaster recovery (DR) and business continuity planning (BCP) strategies for network and telecoms services in an NHS environment. Knowledge of IT service management frameworks (e.g., ITIL) as applied to the healthcare environment, ensuring alignment with NHS best practices for incident, problem, and change management. Experience with clinical and administrative systems integration, ensuring telecoms and network systems More ❯

Technology teams. Profile Required Experience & Skills : Proven leadership in a digital workplace, IT service, or application support team. Expertise in IT service management and driving service maturity. Experience with ITIL foundations, modern ITSM tools (e.g., ServiceNow), and application lifecycle management. Strong customer focus with experience in user engagement and business partnering. Skilled in M365, Azure, and workplace technology platforms. Ability … Organisational change management and continuous improvement (Lean Sigma or similar). Experience optimising Azure Cloud and M365 environments. Qualifications : Bachelor's degree in Computer Science, IT, or equivalent experience. ITIL Foundations or equivalent. Interest or experience in Life Sciences is a plus. Key Competencies: Customer-focused and service-oriented. Strong strategic thinking, influencing, and stakeholder management. Collaborative and adaptable to More ❯

and service desk improvements: process, tooling, onboarding/offboarding efficiency, and proactive maintenance practices. Ensure compliance with security, patching, and backup standards. Maintain the IT service management framework (e.g., ITIL-aligned processes). Identify opportunities for automation, AI/analytics-based insight, and process efficiency within service operations. Develop and maintain service documentation, CMDB accuracy, and knowledge base articles. Act … Manager or equivalent IT operations role, ideally within a multi-channel retail or consumer brand environment (beneficial to have familiarity with eCommerce, ERP, and CRM systems) Strong understanding of ITIL or similar service management frameworks Experience managing offshore or third-party support providers Customer-focused and pragmatic problem solver Calm under pressure, able to manage competing priorities Collaborative, with a … vendor selection, management and contract negotiation is a bonus. Strong analytical and reporting skills for service metrics and performance trends Exposure to automation, AI, or digital service improvement tools ITIL v4 certification or similar is a bonus We love to hear from anybody interested in Trinny London Although it's useful to have the skills listed above, we're always More ❯

and approaching problem management from a proactive lens. Your ability to articulate these experiences clearly is essential. Key Responsibilities Own and manage the Problem Management process in alignment with ITIL v4 practices. Proactively identify problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate structured Root Cause Analysis (RCA) sessions using methodologies such as 5 Whys or Fishbone diagrams. … re Looking For To excel in this role, you should have: Proven experience running a Problem Management function within a professional services or highly regulated environment. Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. Experience with ITSM tools such as ServiceNow or Azure. Excellent analytical skills combined with confident communication abilities to engage stakeholders at all … levels. A proactive mindset with a focus on continual service improvement. Qualifications ITIL v4 Foundation Certification (required). Additional ITIL modules or certifications (e.g., Problem Management) are desirable but not essential. This is a fantastic opportunity for someone who thrives in a dynamic environment where they can make a real impact on service delivery. If you have the expertise to More ❯

Key Skills and Behaviours · Experience in service delivery management within a managed services or cyber security operations setting (e.g. SOC, SIEM, MDR, threat monitoring). · A strong grasp of ITIL principles and service management disciplines (ITIL v3/v4 certification preferred). · Familiarity with ServiceNow or similar ITSM tools · Experience with platforms such as Rapid7 and Microsoft Defender. · Excellent communication More ❯

with strategic plans. Identify opportunities for cost optimisation and adoption of cloud/managed services. Build strong relationships with stakeholders Desirable Professional certifications (e.g., Microsoft MCSE/MCP). ITIL Foundation or higher; PRINCE2 or Agile project management qualifications. Experience in Higher Education or DevOps. Experience working on and delivering Cyber Essentials Technical Requirements Essential 5+ years’ experience in day … applications to meet Cyber Essentials compliance Specific experience of conducting security/vulnerability patching and remediation at scale Application packaging/deployment via SCCM + Intune Working in an ITIL environment with change and incident management Presenting technical solutions confidently to relevant approval boards Creating and reviewing high- and low-level technical documentation, technical standards and processes Desirable Experience with More ❯

regular patching, updates and endpoint compliance. Support the deployment and testing of configuration and policy changes. Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. Governance, Security and Compliance – ie Support Cyber Essentials Plus and ISO 27001, ensure adherence to patching, backup and endpoint compliance metrics. The Ideal Candidate … Microsoft 365, Azure AD/Entra ID and Intune endpoint management (or very close experience to this) Understanding of networking fundamentals, patch management and system monitoring. Practical knowledge of ITIL principles Confident in coaching/mentoring/motivating others. In terms of personal attributes, it’s important you are methodical, calm and able to make decisions, work independently and take More ❯

This is an exciting opportunity for an experienced Executive Assistant to provide high-level administrative support within the healthcare industry. Client Details This is a well-established organisation within the healthcare industry, recognised for its innovative approach and commitment to More ❯

structured approach to troubleshooting and escalation management. Excellent communicator with strong stakeholder management skills. Experience working to SLAs, KPIs, and driving service improvements. Certifications such as Microsoft, Cisco, or ITIL would be beneficial, but not essential. Technical Toolkit Microsoft: Windows OS, Office 365, Active Directory, Server OS, VMware/Hyper-V. Networking & Security: TCP/IP, DNS, DHCP, VPNs, routers … switches, firewalls (WatchGuard ideal). Cloud & Cybersecurity: backup, antivirus, email security solutions. Strong understanding of ITIL principles and service management tools. Why Join? You will be joining a progressive MSP that invests in its people, encourages professional growth, and values service excellence. This is a genuine opportunity to combine hands-on technical depth with leadership responsibility shaping how the service More ❯

structured approach to troubleshooting and escalation management. Excellent communicator with strong stakeholder management skills. Experience working to SLAs, KPIs, and driving service improvements. Certifications such as Microsoft, Cisco, or ITIL would be beneficial, but not essential. Technical Toolkit Microsoft: Windows OS, Office 365, Active Directory, Server OS, VMware/Hyper-V. Networking & Security: TCP/IP, DNS, DHCP, VPNs, routers … switches, firewalls (WatchGuard ideal). Cloud & Cybersecurity: backup, antivirus, email security solutions. Strong understanding of ITIL principles and service management tools. Why Join? You will be joining a progressive MSP that invests in its people, encourages professional growth, and values service excellence. This is a genuine opportunity to combine hands-on technical depth with leadership responsibility shaping how the service More ❯

quality assurance and compliance with OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands-on with Power Platform including Power … Factory (ADF) . Working knowledge of Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements More ❯

with service designs, ensuring potential impacts on operations are identified and addressed. Candidate Requirements Experience in delivering Service Design for a global website in a complex, large enterprise environment. ITIL qualified (minimum v3) with a deep understanding of ITIL principles, practices, and processes. Experience in IT service design, service architecture, or a similar role within an IT Infrastructure & Operations setting. More ❯

Application Support Manager - Asset Management - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure … any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams … in financial services, ideally asset management/wealth management, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience. Location: London More ❯

including version control, rollback procedures, and cutover planning. Collaborate with Oracle Support and internal teams for essential patch management and environment maintenance. Conduct release readiness reviews, ensuring compliance with ITIL, SOX , and internal audit requirements. 3. Quality Leadership Establish and monitor KPIs for testing and release quality, driving continuous improvement in test automation and deployment processes. Lead and mentor internal … Selenium, Jira, Azure DevOps, or HP ALM ). Exceptional communication, stakeholder management, and analytical problem-solving skills, used to working in global delivery settings. Desirable Knowledge & Attributes Certification in ITIL or relevant Oracle Cloud modules . Experience with CI/CD pipelines and automation frameworks for ERP testing. Familiarity with Oracle Cloud Infrastructure (OCI) and integrations (OIC). A strategic More ❯

with strong sense of urgency People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels Able to work independently with minimal direction ITIL certified Responsibilities Provide end to end ownership of customer service contracts Building relationships with customers to ensure renewals year on year of managed service contracts Financial Responsibilities for the commercial … elements of the customer service contracts Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered Coordinate effort and liaise between onshore, nearshore and offshore teams Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services Ensure effective management and More ❯

C-level leaders Identify service risks and implement mitigation strategies Lead and manage Service Improvement Plans (SIPs) Support change, release and transition processes into BAU Promote best practice and ITIL-aligned operational standards Identify automation and optimisation opportunities Contribute to onboarding of new clients and smooth service adoption Produce commercial and performance-focused service reporting YOUR KEY SKILLS: Proven experience … within a Service Delivery Manager role at an IT MSP Strong ownership of SLA frameworks and service performance metrics ITIL certified with practical application of service management principles Experience with Microsoft 365 and cloud service environments Excellent stakeholder communication, including senior leadership engagement Analytical mindset with the ability to drive data-led decision making Resilient, proactive and driven to enhance More ❯

Provisioning, Service Assurance, Inventory Management). · Apply comprehensive understanding of OSS architectures, functions, and their integration with BSS systems. · Provide expert advice and guidance on service management frameworks (e.g., ITIL, eTOM) and their application within a telecommunications context. · Analyze client business requirements, identify gaps, and develop innovative and practical solutions leveraging OSS and network domain best practices. · Define and document … IP Networks (e.g., MPLS, SDN, NFV) o Cloud Technologies (e.g., Public, Private, Hybrid) o Emerging technologies (e.g., IoT, Edge Computing) · Solid understanding of Service Management principles and frameworks (e.g., ITIL, eTOM). · Proven ability to analyze complex business problems and translate them into actionable technical and business solutions. · Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact … platforms and solutions. · Knowledge of data analytics and AI/ML applications within the OSS and network domain. · Experience with agile methodologies and DevOps practices. · Relevant industry certifications (e.g., ITIL, TOGAF). · Prior experience in a consulting role within a major consulting firm. Personal Attributes: · Strong work ethic and a results-oriented approach. · Intellectual curiosity and a passion for continuous More ❯

updated and maintained. Please see attached job description for further information. Person Specification Education and Training Essential Computer or related science degree or equivalent proven experience. IT Infrastructure Library (ITIL) Foundation Level Microsoft Certified Solutions Expert (MSCE) VMware Certified Professional 6.5 and above. Evidence of continuing professional development Desirable IT Infrastructure Library (ITIL) Expert Level Project management qualification Microsoft Certified More ❯