201 to 225 of 251 ITIL Jobs in the South East

a key role in co-designing and supporting the implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to … designing procedures for incident management, change control, and configuration management. The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC. Design and Preparation for Future State IT Service ModelsLead the design … responsibilities. Person Specification Training & Qualificiations Essential Degree in a relevant field such as IT, Computer Science, or Health Informatics (or equivalent level of experience as a manager or leader) ITIL certification (Foundation or higher) in Service Management. Formal training in Digital Transformation or IT Service Delivery within a healthcare or large-scale operational environment. Certification or training in Business Continuity More ❯

Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and … high-availability environments * Regulatory and cyber risk awareness in critical infrastructure Minimum Education Requirements: * Bachelor's or Master's degree in Information Technology, Computer Science, or Engineering. Desirable Certifications: * ITIL v4 Foundation or Practitioner * AWS Certified Solutions Architect/Microsoft Azure Architect Expert * Cisco Certified Network Professional (CCNP) * PMP or equivalent project management certification * Maritime-specific standards (e.g., ISPS Code More ❯

and Azure AD. Strong networking knowledge including TCP/IP, DNS, DHCP, VPNs, VLANs. Experience with Cisco Meraki (switching, firewalls, wireless). Knowledge of Hyper-V virtualisation. Familiarity with ITIL frameworks. Excellent troubleshooting skills and a proactive, solution-focused approach. Strong communication skills with the ability to mentor and collaborate. A full UK driving licence and willingness to travel to … for this vacancy only. KEY SKILLS - IT Infrastructure, 3rd Line Support, Networking, Windows Server, Active Directory, Microsoft 365, Azure, Hyper-V, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, ITIL, Project Delivery, Mentoring, Technical Support. More ❯

culture of continuous learning within the team. Requirements Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment Strong understanding of service management practices (e.g., ITIL, SRE, DevOps) Excellent problem-solving skills and a data-driven approach Strong communication and coordination skills across technical and non-technical audiences Experience managing operational risk and service transitions Familiarity … with security, compliance, and business continuity processes Desirable ITIL v4 Foundation or similar certification Experience scaling service operations in a high-growth or complex environment Exposure to Agile delivery methodologies Background in software engineering, infrastructure, or DevOps More ❯

of Windows 10 & 11, Expertise of DOS and VBS, Knowledge of PowerShell Knowledge of IOS - iPhone/iPad, MS certified preferable, Successful experiences of a transition phase, trained on ITIL V3 and ideally ITIL certified, Working knowledge of project management - certification is preferable, Knowledge on backup/restore tool is required, Advanced knowledge of virtualization, E-mail systems, Microsoft Sharepoint More ❯

Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per day outside ir35 Location - London - once a week onsite Duration - 6 Months Key Responsibilities Design and … architect end-to-end IT service operating models aligned with a product-centric approach. Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices. Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps. Advise on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the … enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with product teams, change managers, and service owners to ensure alignment and continuous improvement. Required Skills and Experience In depth knowledge of ITIL v4 with relevant certification Proven More ❯

prioritise tickets, and provide regular, high-quality updates to users. Your attention to detail will ensure all ticket information is accurate and that you follow the company’s core ITIL processes. If you're a proactive professional who can handle multiple demands with ease and ensure a great user experience, we'd love to hear from you. DUTIES Your duties … You'll keep users informed with regular updates and ensure all ticket information is detailed and accurate, maintaining the highest standards of quality Process Adherence and Improvement: Follow established ITIL processes for Incident, Service Request, and Problem Management. You'll continuously look for ways to improve resolution levels, acting as a key point of knowledge for the team CANDIDATE REQUIREMENTS … and DHCP Other experience (nice to have) Microsoft Office 365 EntraID/Active Directory Cyber Security Networking and WiFi Locker JumpCloud Papercut printing and print management Apple School Manager ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience More ❯

Track record of owning and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/ More ❯

plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture … for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge … of enterprise IT environments (Azure/AWS, networking, cybersecurity) * Ideally ITIL v4 Intermediate+ certified * Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation More ❯

goal for overall excellent Partner experience in services provided Compliance Support Develop the registers, logs, lists, trackers and documents needed for standardised operations (eg as found in a typical ITIL-based service organisation) and to support continuous improvement. Support compliance with GDPR, ISO, and other standards. Coordinates with security teams and vendors to maintain safe, audited, and resilient systems. Mergers … Portals, MS Office, tools for Collaboration, Reporting, Project Management, tracking, Strong understanding of best practices IT Service operational workflows Awareness of some key relevant standards such as GDPR, ISO27001, ITIL service management and Project Management/Service frameworks Interpersonal Exceptional communication and relationship-building skills Strong problem-solving and conflict resolution abilities Organisational Effective time management and ability to prioritise More ❯

and test planning Assessing the impact of change on systems and operations and supporting effective change management Identifying opportunities for process improvement and contributing to continuous service enhancement Supporting ITIL-aligned activities such as demand management, release planning, and service validation Assisting with initiatives relating to Information Security and governance where required You’ll be expected to bring both technical … thinking abilities Proficiency with Microsoft Office, JIRA, Confluence or similar platforms Ability to manage multiple priorities and meet deadlines A proactive, adaptable, and collaborative approach to work Experience supporting ITIL-based processes and involvement in process improvement or release/change management projects will be an advantage. The Offer Full-time, permanent role based in Slough Circa £40,000 (depending More ❯

for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or similar proven experience) and an ITIL qualification. Have proven working knowledge of Microsoft Software/Salesforce/D365 F&O/Power Apps & Automation/SQL/Sharepoint/O365 products/Collaboration Tools. Have an … successful delivery of outcomes. Be able to develop and share knowledge with other team members and promote a performance-based culture within the team. Experience of IT Governance and ITIL processes including Change & Release management. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work More ❯

We are looking for a IT Support Engineer to join our Culligan UKI IT team. In this position, you'll play a crucial role in delivering first class IT support as you troubleshoot hardware and software applications across the UK More ❯

information. Key Responsibilities: Windows OS, folder & file structure administration Experience working with UPP CIS (Datacard) platform experience System architecture, applications, utilities, programs, platforms & scripts Fault analysis Customer-centric attitude ITIL Methodology ITIL Certified For further details, please don't hesitate to apply. More ❯

the insurance application infrastructure. Extensive working with third parties Working knowledge of Linux. Developing such skills as are necessary to support new technologies Personal workload management in support of ITIL Incident and Problem Management, through use of ticketing systems. Adherence to ITIL Change Management processes. Good technical authoring and procedure writing skills. Flexible working hours, with frequent need to work More ❯

to help clients become more efficient, increase profitability and give more customers an amazing experience.Want to be part of it? About the Role We are looking for an experienced ITIL Change Manager with a background in Change/Release to support our Change Management operations. In this role, you will ensure seamless change/release implementation across platforms, networks & infrastructure … meetings/communications between internal teams and customers as applicable. Ensure regulatory and industry compliance (e.g., SOC, ISO) when implementing changes and releases Key Skills & Experience Proven experience in ITIL Change Management within an infrastructure or IT environment, ideally in the automotive or software industry. Strong understanding of ITIL v3 or v4 frameworks. Experience managing software release processes, cloud platforms … and IT service changes. Background in ITIL ideally with experience in Agile or DevOps environments. Strong stakeholder management, able to work across multiple levels across multiple functions. Experience with Service Management tooling and/or project management tools. Knowledge of SOC1/2 and ISO is an advantage. Qualifications ITIL Foundation (v3 or v4) required; ITIL Intermediate/Expert preferred. More ❯

project delivery team, account team & Client stakeholders.  Review the outcomes of the transition projects to capture learnings & disseminate across organization Technical Skills –  Basic Knowledge on security models such as ITIL, ISO27002, PCI DSS and Cobit 5  Experience on Security tools & Technologies  Integration of testing mechanisms with industry best practices such as OWASP & NIST  Good Understanding of IT security policy, procedure … Education qualification: Bachelor’s degree in information technology, Computer Science and/or related areas  CISM/CISSP/Certified Ethical Hacker/CompTIA CySA+ Certification & knowledge - Must Have  ITIL V3/4 Foundation/Expert certification & knowledge – good to have What’s in for you?  At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business More ❯

digital innovations to improve service delivery About you: Youre a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks. You're confident supporting users across … up before appointment. Person Specification About you Essential Youre a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks. You're confident supporting users across More ❯

to Microsoft Intune, Autopilot or Azure AD* Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM)* Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply... Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for … this vacancy only. KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey More ❯

or as part of a team as directed What skills and experience will you need? At least one-year continuous IT Service Desk experience Demonstrable knowledge and experience with:- ITIL concepts and their application ITIL concepts and their application- Enterprise service management toolset- Remote support tools- Windows 10-11, Microsoft Office 2016 and Office365 (customise ribbons etc.)- Desktop hardware and More ❯

other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one More ❯

other support groups and Domains. Ensure that the policies and procedures set by Tech Mahindra are adhered to. Report the status to the higher management. Preferred Skills: Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office-based colleagues More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools - Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What's in it for you? At RM we have My Work which provides office-based colleagues More ❯

IT services company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality … standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd party suppliers as required Complete online and email ticket requests with a high level of … good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Nice to have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have More ❯