101 to 125 of 134 ITSM Jobs in the South East

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

managing performance metrics (SLAs, KPIs) and leading formal service review meetings. Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change). Soft Skills: Exceptional communication, diplomatic negotiation, and conflict resolution skills to manage challenging operational discussions effectively. Key CompetenciesTo excel … firm approach to manage and resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations. IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors. Stakeholder Communication: Ability ...

support informed decision-making and risk management. Essential Experience Extensive experience within large-scale, complex IT service delivery environments. Proven track record in IT Service Management, operational leadership and customer engagement. Strong understanding of the end-to-end service life cycle, including service design, transition and operational support. Hands … experience using enterprise ITSM platforms such as ServiceNow. Broad technical understanding across infrastructure, applications, networks and support services. Experience managing service performance, governance and continual improvement initiatives. Excellent stakeholder management and communication skills, with the ability to engage at both technical and senior leadership levels. ITIL 4 Managing Professional certification ...

support informed decision-making and risk management. Essential Experience Extensive experience within large-scale, complex IT service delivery environments. Proven track record in IT Service Management, operational leadership and customer engagement. Strong understanding of the end-to-end service life cycle, including service design, transition and operational support. Hands … experience using enterprise ITSM platforms such as ServiceNow. Broad technical understanding across infrastructure, applications, networks and support services. Experience managing service performance, governance and continual improvement initiatives. Excellent stakeholder management and communication skills, with the ability to engage at both technical and senior leadership levels. ITIL 4 Managing Professional certification ...

management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

modern service management practices and technology. The successful candidate will be instrumental in establishing and maturing our Problem Management function within our new Halo ITSM platform whilst working with technical specialists, service delivery teams and suppliers to drive measurable service improvements. As IT Problem Manager, you will take ownership … next 12-18 months, you will play a key role in developing and embedding a mature Problem Management practice within Surrey's Halo ITSM platform. Your work will directly contribute to improving the resilience, stability and quality of technology services that support colleagues and residents across the county, making ...

Location: Linthouse Glasgow, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital ...

cross‐platform software solutions. Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management ...

operations, including JML, access requests, provisioning and fulfilment. Manage IAM platforms including IGA, SSO/MFA, Active Directory and Entra ID. Own ITSM processes across incident, problem, change and request management. Drive IAM automation, self-service and workflow improvements. Lead audit, compliance, access recertification and remediation activities. Manage third-party … automation, APIs and self-service workflows. Experience integrating IAM with AD/Entra, REST/SCIM, SAP, databases and Workday. Strong understanding of ITSM, SLAs/SLOs, audit controls and SOX. Experience with privileged access controls and complex directory/tenant environments. Exposure to AWS, Azure or GCP identity ...

effectivelyacross technical and non-technical teams. Analytical approach with a focus on service performance and continual improvement. Desirable Requirements ServiceNow certification such as CSA, ITSM, or related qualifications. Knowledge of ITIL or comparable service management frameworks. Experience with ServiceNow modules including ITSM, HRSD, ITOM, or ITAM. Experience supporting managed services ...

Ensure platform stability, performance optimisation, capacity planning, upgrade readiness and operational resilience, translating business and operational requirements into scalable ServiceNow solutions that support IT Service Management, Asset Management and Configuration Management capabilities. Who you are Proven experience implementing, developing, or supporting ServiceNow platforms, with expertise across areas such as ITSM ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

defining the service operating model , ensuring new and changed services are designed, documented and transitioned into live operation in line with ITIL and ITSM best practice. Key responsibilities: Design and maintain service management processes, policies and procedures aligned to ITIL Develop Service Design Packages (SDPs) and support service transition into … warning processes across the wider NOC Provide day-to-day task management for first-line NOC resources We're looking for: Strong experience across ITSM, Service Design and Service Transition Strong understanding of ITIL Service Design principles ITIL Foundation certification is essential Experience designing services for 24x7/NOC environments ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow ...

strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of products Managing strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investment What we need from … from within a similar sized, complex organisation. You'll also need: Experience leading Service Desk, Infrastructure and Cyber Security operations Strong understanding of IT Service Management and ITIL principles Experience managing cloud-based infrastructure and Microsoft technology environments Demonstrable experience of operational service ownership, service transition and continual improvement Experience ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

making sure that our systems are correctly supported with the flexibility to be quickly transformed You will be called upon to provide IT Service Management Consultancy to help provide subject matter expertise and insights to resolve complex issues and introduce service improvements A good understanding of a broad range … creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records Knowledge of the Common Services Data Model and Service Hierarchy concepts ...

monitoring. Participate in CCRBs and drive continual service improvements. Provide 24x7 on-call support on rotation for incidents and maintenance. Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes. Support in-house applications while ensuring policy alignment. Balance project delivery with support duties … Computer Science, Computer Engineering, Information Systems, or related field. 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl ...

Job summary Royal Berkshire's digital applications must be operating effectively for theTrust to meet its operational and strategic objectives.As an Advanced Applications Support Analyst you will work in a supportteam, responsible for supporting all ...

drivers within your chosen sector, and enjoy consultative, solution-led selling, we'd love to hear from you. Desirable Knowledge of IT Service Management (ITSM), SIAM or related service delivery frameworks. This addition broadens the candidate pool beyond integration specialists and targets experienced, well-networked sales professionals with deep expertise ...

focus groups, and training sessions both virtually and in-person with groups ranging from 5-100+ participants ITSM & Self-Service : Understanding of IT service management principles and experience implementing self-service technologies and knowledge management solutions Business Case Development : Ability to build compelling business cases that articulate ROI, productivity ...

sure the new platform is properly set up and ready to move into live BAU service. You'll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in: Defining L1/L2/L3 support … looking for: Strong experience in Service Design and/or Service Transition Experience taking a major platform or transformation into BAU Good understanding of ITSM/ITIL Experience working with managed service providers and suppliers Strong stakeholder management skills Dynamics 365/Power Platform experience would be a big plus ...