76 to 92 of 92 ITSM Jobs in the South East

day Join a leading IT consultancy as an Asset and Configuration Management Lead to drive the design and implementation of robust IT asset and configuration management processes within their ITSM framework, delivering value in a dynamic MSP environment. Key Responsibilities: Define and implement Asset & Configuration Management processes and policies. Design and deliver a CMDB model for service mapping and lifecycle … tracking. Configure CMDB and asset modules in collaboration with ITSM tooling teams. Establish lifecycle processes for hardware and software asset management. Ensure software license compliance and accurate CMDB data through audits. Create reports and dashboards on asset utilization and configuration data. Train teams on asset and configuration management best practices. Experience/Skills Required: ITIL v4 certification with strong knowledge More ❯

development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting … such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT support engineers in an on-site environment. Strong understanding of ITSM tooling and processes (e.g., ServiceNow). Solid technical background in hardware/software support, networking, and remote troubleshooting. Demonstrated ability to drive process improvements and document operational workflows. Excellent interpersonal More ❯

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and management of network … operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. Experience with Cisco Firepower Management Centre. Strong More ❯

do this by building strategic capabilities, enabling transformational efforts and embedding quality in all systems and processes. The Incident & Problem Management Lead is an integral part of the IT Service Management Organisation, reporting directly into the Head of Incident & Problem Management.The role will oversee the BAU operations across I&T in DS Smith engaging with internal and external supplier stakeholders … in an Incident & Problem Management position. Strong understanding of incident and problem management principles, processes, and best practices and experience of driving up KPI achievement. Proven experience in IT Service Management preferably within a complex, multi-national organisation. Experience of outsourcing and managing offshore/matrix teams is desirable. Excellent analytical skills with the ability to identify trends, patterns, with More ❯

cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive … What You'll Bring Must-Haves: 2+ years of real-world ServiceNow development experience Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API Experience with core workflows: ITSM, HRSD, CSM, Onboarding API integration knowledge (REST/SOAP) Strong communication and analytical skills Understanding of employee/customer experience design Desirable Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Implementation More ❯

cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive … What You'll Bring Must-Haves: 2+ years of real-world ServiceNow development experience Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API Experience with core workflows: ITSM, HRSD, CSM, Onboarding API integration knowledge (REST/SOAP) Strong communication and analytical skills Understanding of employee/customer experience design Desirable Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Implementation More ❯

concepts and their application across range of programs. Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI and ML, ITSM including ITIL, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. Excellent communications … concepts and their application across range of programs. Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI and ML, ITSM including ITIL, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget. Excellent communications More ❯

ServiceNow Technical Delivery Consultant Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems. The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. Ability to adapt quickly to dynamic team environments More ❯

on experience to join our fast-growing Digital Customer Experience team. You'll play a key role in building, configuring, and integrating innovative solutions across key ServiceNow workflows including ITSM, HRSD, CSM, and onboarding experiences. Working alongside senior consultants and architects, you'll help deliver impactful digital transformation projects, creating intuitive user experiences and efficient workflows for clients across multiple … What We're Looking For Essential Skills: 2+ years of hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible for consistently More ❯

merger of two technology-led organisations. While internal IT teams continue to manage infrastructure and administrative tooling, this programme is focused on aligning business-critical platforms-ERP, CRM, and ITSM-to enable unified trading as a single legal entity by FY2026. This role is part of a blended delivery team and will play a key role in shaping systems architecture … across domains, ensuring validated business requirements are translated into structured, scalable delivery inputs. Role Summary The Integration Architect will lead systems analysis and integration design across ERP, CRM, and ITSM domains. The successful candidate will work closely with stakeholders, internal teams, and external partners to define integration patterns, document system requirements, and support the packaging of work for delivery. Candidates … state delivery. Ensure traceability and clarity across internal and third-party delivery teams. Cross-Domain Integration Design Define and document integration flows and architectural models across ERP, CRM, and ITSM domains. Ensure platform interactions support unified processes and data visibility across the organisation. Develop deliverables that enable both internal configuration and scoped outsourcing of work packages. ERP Architecture Focus Lead More ❯

experiences in a collaborative, inclusive office environment. Key Responsibilities: Deliver deskside and remote IT support, resolving software, hardware, and comms issues efficiently. Manage service requests and incidents via internal ITSM systems. Support live AV events and deploy unified communications solutions. Install and configure devices and ensure standardised software deployment across locations. Oversee IT inventory, procurement, and maintain clear documentation of … scheduling. Qualifications: Proven experience in legal or professional services IT support. Solid understanding of Windows OS and Office 365 applications. Comfortable with iOS/Android device management. Experience using ITSM platforms and document management systems. Strong communication, organisational, and troubleshooting skills. Due to the high volume of applications, we are not able to respond to all enquiries. If you have More ❯

tools, and responding to incidents via the Incident Process, including incident triage and escalation to the Service Management Team. Key tasks include: Responding to escalations from 2nd Line using ITSM tooling Managing PKI certificates for networking devices (physical and virtual) Distributing software, firmware, and security updates for network devices Collaborating with and supporting design and engineering teams Maintaining and supporting … Skills and Experience: Firewall Management (e.g., Cisco Firepower Management Center) Network Devices (e.g., Cisco IOS, NXOS, FXOS, Juniper JUNOS) Network Authentication (e.g., Cisco ISE) Event Management Tools (e.g., SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g., vCenter - use of, not administration) If you're interested in this 3rd Line Cloud Network Engineer role, please send your updated CV to , and I More ❯

behind their ServiceNow platform, they are hiring both a ServiceNow Developer and a Senior ServiceNow Developer to support the delivery of a greenfield implementation and ongoing development of their ITSM and ITOM services. The roles sit within a high-performing Managed Services practice, working closely with certified consultants and an implementation partner to roll out a new instance of TPSM … Pro with domain separation. Key Responsibilities (for both roles): * Develop, configure and integrate ServiceNow modules, with a focus on ITSM and ITOM* Work closely with internal stakeholders to gather requirements and translate them into technical solutions* Support the delivery of scalable, secure, and sustainable services in line with ServiceNow best practices* Participate in workshops, provide input on technical design, and … development efforts across the full SDLC, mentoring junior team members* Define and oversee technical direction for implementations* Own delivery of complex customisations and integrations* Work with leadership to shape ITSM and ITOM strategy What We're Looking For: Developer: * 5-7 years' experience in ServiceNow development* Exposure to ITSM essential; some familiarity with ITOM is a bonus* Ideally ServiceNow certified More ❯

are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Middleware Platform ITSM Lead Location: London. Hybrid, 1-2 days per week in office. Duration: 31/12/2025 Pay-rate: £402/day Inside IR35 Role Description: Requirement of a service More ❯

Field Services Engineer - ITSM - Break/Fix -HP/Lenovo/Dell - Milton Keynes/Kent Job Ref No 263 Start Date ASAP Subtitle Company Global Technology Solutions Ltd Contract Permanent Location Job Title: Field Services Engineer - ITSM - Break/Fix -HP/Lenovo/Dell Location: Milton Keynes/Kent Salary: £29,000 - £32,000 per annum + Company More ❯

Job Title: Field Services Engineer ITSM - Break/Fix -HP/Lenovo/Dell Location: Wrexham (North Wales) Chester Region/South of Merseyside River Salary: £29,000 £32,000 per annum + Company Car + Fuel Allowance Additional compensation: OOH rota, on call and OT Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances More ❯