76 to 92 of 92 ITSM Jobs in the South East

Company description: Khne + Nagel (AG & Co.) KG Job description: As the Kuehne+Nagel Future Maritime Support Programme IT Support Manager, you will be responsible for developing and implementing strategies to maximise customer and user satisfaction ...

engineering experience in complex environments Deep knowledge of Microsoft Azure and Microsoft 365 administration and configuration. Experience implementing Azure is highly preferred. Experience using ITSM Solutions such as Manage Engine ServiceDesk or equivalent. Solid Active Directory expertise (hybrid environments, GPOs, replication, identity management) Experience with networking … storage (SAN/NAS) Proven background in monitoring, security and vulnerability tooling such as PRTG, Rapid7, Automox or Darktrace. ITSM experience and comfort working within structured service frameworks Citrix DaaS or similar virtual desktop technologies Backup, disaster recovery and resilience planning expertise Experience working on a technology modernisation project would ...

ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM/DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding … architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration ...

responsibilities include: Manage the daily operations of the IT Support team, ensuring incidents and service requests are handled efficiently and professionally Maintain and develop ITSM processes (incidents, service requests, problems, and change management) Manage service desk workload, prioritisation … resource allocation Occasionally attend the London School of Architecture (Dalston) site for support, auditing and projects Our main requirements: Proven experience in IT service management or service desk leadership Experience working within an assigned budget Good knowledge of Intune, Office 365 suite, AD and MS Entra/Azure Ability ...

Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations. Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation. Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes. Develop targeted outreach and account … sales within IT services, ITSM, integration, or automation environments. Track record of selling complex, consultative B2B solutions involving multiple stakeholders. Strong understanding of IT service management models, managed services, and recurring revenue structures. Ability to translate technical capability into clear, compelling business outcomes. Excellent communication, presentation, and stakeholder management skills. ...

will be at the forefront of delivering for the business, rolling out new processes, features, and improvements across various ServiceNow modules such as ITSM, CSM, ITOM, FSM, and Domain Separation. Key responsibilities for this job: Strategic Design and Implementation: Lead the overall design of large-scale ServiceNow applications, focusing … process flow analysis and redesign alongside Project Managers. Knowledge and experience required: Deep knowledge and experience in designing and implementing ServiceNow solutions, particularly in ITSM, CSM, ITOM, FSM, and Domain Separation. A strategist at heart, aligning technology with business, and turning challenges into innovative solutions. A leader in web technologies ...

phone, email, or ticketing system. Ensure that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Document all support … requests. Monitor performance metrics, ensuring the team meets established service level agreements (SLAs). Provide detailed shift reports to the Head of IT Service Management highlighting team performance, common issues, and any incidents of note. Continuous Improvement: Proactively identify areas for process improvement and recommend solutions to enhance service delivery. ...

required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

while also having the technical depth to design and deliver them. You will design, implement, and optimise IT Operations solutions across Observability, AIOps, and ITSM , helping clients adopt best practices in Event Management and OpenTelemetry . Acting as a trusted advisor, you’ll bridge technology and business strategy, translating complex … IT Operations, consulting, or related technical roles Strong hands-on experience with observability platforms such as Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools including BigPanda, Splunk ITSM, ServiceNow, or equivalent Solid expertise in Event Management and OpenTelemetry Strong understanding of ITSM/ITIL frameworks and Enterprise Architecture principles ...

Systematix and we are currently looking for an ITSM-ServiceNow Business Analyst for our client. This role is based anywhere in the UK and is fully remote. ABOUT THE PROJECT: Our client, a global leader in the Biotech and Life Sciences space, is implementing ServiceNow as part of a global … IT service transformation initiative, focused on standardizing ITSM processes across a complex enterprise environment. This role will be embedded within the global ServiceNow delivery team. ABOUT THE RESPONSIBILITIES: Gathering and documenting ITSM requirements across Incident, Problem, Change, and Request Management Translating business and operational needs into functional and technical specifications ...

Director of Solutions Architecture & Practice Lead (ITSM, ITOM, ITAM, IT4IT, AIOps, ServiceNow) Our award-winning global client is seeking an experienced Director of Solutions Architecture & Practice Lead to lead large-scale transformation deals ($10m+) and build a world-class Solutions Architecture and Technology Consulting capability. Key Responsibilities Lead solution strategy … Architecture practice Establish a Technology Consulting Services capability Lead and mentor a global team of senior solution architects Solution Domains IT Service Management & Operations (ITSM, ITOM, ITAM, IT4IT, AIOps, ServiceNow) Project & Governance Frameworks (PMI, PRINCE2) Connectivity Services (Network Underlay & Overlay) Cloud Infrastructure (Managed Hosting, Hybrid & Platform Services) Managed Security (Firewalls ...

problem-solving skills. Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. Experience in IT service management and delivery based on ITIL service management standards. Experience working with Juniper Virtual Chassis and Clustering technology Experience with configuring/troubleshooting EVPN/VXLAN … major network vendors. - JNCIS-ENT, JNCIS-DC (preferably JNCIP-DC), JNCIA-SEC Good technical investigation and problem-solving skills. Experience in IT service management and delivery based on ITIL service management standards. Ideally experience of working in a secure environment. Data Centre experience advantageous. Working to high personal standards ...

future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) – process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future … business and technology – translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows ...

including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers … devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas ...

desk systems. Resolve incidents and service requests in line with agreed service levels. Log, prioritise, and manage incidents and service requests accurately within the ITSM system. Ensure issues are resolved or escalated appropriately. Create, modify, and disable user accounts and permissions in line with security policies. Support password resets … third-line teams when required. Work closely with other IT teams to resolve recurring problems. Essential Experience: Knowledge of working with an IT Service Management tool. Current Service desk experience. Experience in a customer service role. Experience with M365 environments. Essential Qualifications: BTEC level 2 or CompTIA A+ core ...

MBD Engineer Location:Wokingham Hybrid - 50/50 Duration: 28/08/2026 £250 MUST BE PAYE THROUGH UMBRELLA Role Description: "A Power BI and CMDB IT specialist combines expertise in data analysis and ...

🚀 Business Development Representative (BDR) – Reading Base Salary: £26,000 – £30,000 + £6,000 OTE (Uncapped Commission) Location: Reading, Berkshire Start ASAP Are you ambitious, driven, and ready to kickstart a serious career in sales ...