76 to 100 of 138 ITSM Jobs in the South East

day (Outside IR35). Key skills, experience + tasks will include: ServiceNow Architect with TSOM (Telecoms Service Operations Management) implementation projects. Design + implementation of ServiceNow modules including: TSOM, ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Designing + implementing CMDB and Discovery. Proven expertise in ServiceNow integrations involving: REST, SOAP, APIs, and MID Servers. ServiceNow scripting (JavaScript More ❯

day (Outside IR35). Key skills, experience + tasks will include: ServiceNow Architect with TSOM (Telecoms Service Operations Management) implementation projects. Design + implementation of ServiceNow modules including: TSOM, ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Designing + implementing CMDB and Discovery. Proven expertise in ServiceNow integrations involving: REST, SOAP, APIs, and MID Servers. ServiceNow scripting (JavaScript More ❯

values the sharing of ideas to build a better service. Key Responsibilities Assisting a high profile user community . Daily contact with customers and stakeholders . Utilising the IT Service Management Toolset . Monitoring of Event Management tooling, triage, and escalation (critical to the role). Essential Experience/Skills We are looking for transferable skills and experience in the More ❯

Service Operations team of our clients MSP defence base. Y our role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Your transferable skills and experience: - NSX-T - Cisco Firepower Management Centre - Cisco IOS knowledge More ❯

prestigious client are looking for an experienced ServiceNow/CMDB Administrator to join them on a 6 month initial contract. They are investing heavily in ServiceNow as their new ITSM toolset creating a best in class service and operations function. The ServiceNow/CMDB Administrator will - Ensure the CMDB is created, embedded and built into ways of working and p More ❯

/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with … vulnerabilities, and issues. Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live. Experienced in developing and maintaining … to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference More ❯

with platform strategy. Developing and maintaining integrations between ServiceNow and other core internal systems using APIs, IntegrationHub, or other tools. What we are looking for: Proven ServiceNow development experience (ITSM, CSM). Experience and knowledge of languages such as: HTML, CSS, JavaScript. Experience working in a Domain Separated Platform. Experience with Web Technologies and platform integration methods (Hub & Spoke methodology More ❯

Service Operations team of our clients MSP defence base. Y our role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role click apply for full job details More ❯

Month Contract Newbury/Reading (Hybrid) £500-£550/day (Outside IR35) ServiceNow Architect needed for a 6 Month Contract. TSOM (Telecom Service & Operations Management) project experience with ITSM i click apply for full job details More ❯

crafting detailed user stories, and maintaining the functional integrity of the platform and associated processes. Key Responsibilities- Apply your expertise in one or more ServiceNow products, with familiarity in ITSM, Secops, RiskOps, GRC and HRSD being advantageous. Facilitate customer workshops and lead project demonstrations using the ServiceNow platform. Develop clear and actionable customer requirements (user stories), including scripting and configuration More ❯

maintain accurate CRM records. Provide insight and feedback to management on market trends and customer needs. Experience Required 5+ years of success in enterprise software sales, ideally within ITFM, ITSM, EPM, or related solutions. Proven ability to close six- and seven-figure SaaS deals with global organizations. Strong network and experience engaging with C-level stakeholders. Skilled in managing complex More ❯

operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained in … solutions. Solution Architects & Security: to influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service More ❯

and solutions for core business systems. Support users with day-to-day system queries, escalating more complex issues when necessary. Help maintain accurate records within the IT Service Management (ITSM) system. Assist in documenting processes and updating internal knowledge bases. Carry out routine system administration tasks as assigned. Communicate with external suppliers as directed by senior team members. Escalate unresolved More ❯

strategies to enhance service delivery, such as process automation, knowledge base improvements, and KPI monitoring (e.g., response times, resolution rates, CSAT). - Deep technical knowledge of Microsoft and IT service management is required. The helpdesk is a technical desk, and leadership requires in depth technical knowledge - Stakeholder Collaboration: Partner with cross-functional teams (e.g., Product, Engineering, Sales) to align support … Continuous Improvement: Champion a culture of innovation by analysing trends, implementing feedback mechanisms, and driving initiatives that reduce costs and elevate service levels. Qualifications - Experience: 5+ years in IT service management or customer support operations, with at least 3 years in a leadership role managing teams of 30+ staff. - Leadership Expertise: Proven track record of building and leading high-performing … in a fast-paced environment; experience in change management and fostering inclusive, results-oriented cultures is essential. - Technical Knowledge: Strong understanding of cloud technologies (e.g. Azure and M365), IT service management frameworks (ITIL v4 preferred), and tools like HaloPSA and Ninja RMM. - Skills: Excellent communication and interpersonal skills; analytical mindset with experience in metrics-driven decision-making; ability to thrive More ❯

and implementation best practices. Contribute to the development of internal methodologies, frameworks, and standardized service delivery approaches. Maintain up-to-date certifications across core ServiceNow products, particularly within the ITSM suite. Strategy & Compliance Operate within Agile/Scrum methodologies to ensure efficient project execution. Apply knowledge of relevant compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA) within enterprise service management … environments. Required Skills, Knowledge & Experience Technical & Platform Expertise ServiceNow Expertise: 4–5 years of hands-on ServiceNow implementation experience, with a proven ability to lead large-scale ITSM projects. Infrastructure & Cloud: Strong understanding of IT infrastructure, cloud computing (AWS, Azure, or GCP), cybersecurity, and enterprise networking. Integration & Development: Proficient in APIs, web services, and integration tools for connecting ServiceNow with More ❯

desktops, laptops, printers, mobile phones, and peripherals Assist users in setting up and configuring software applications, email accounts, and network connections Document and prioritize user-reported incidents within the ITSM tool Document and prioritize user requests within the ITSM tool Ensure incidents are resolved within agreed service level agreements (SLAs) and escalate when necessary Ensure requests are completed within agreed More ❯

to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority … in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. Ensure IT services align with business … providers in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and More ❯

clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer … lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to More ❯

Our client is looking for an ServiceNow Technical Lead with strong experiencein ServiceNow ITSM and TSOM. This is a hybrid role with at least 2 days per week working in the Newbury office. The rate is £400-425 per day outside IR35. ServiceNow dev to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate … the technical authority on ServiceNow architecture, design, and best practices. * Define and drive the overall platform strategy, roadmap, and governance. * Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. * Ensure platform scalability, security, performance, and integrations with other enterprise systems. * Provide technical leadership in solution design workshops, architecture reviews, and … releases, marketplace solutions, and industry trends to recommend enhancements. * Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications: * Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). * Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.). * Experience with ServiceNow Scripting More ❯

Cloud Hosting Technology Lead - Wokingham, Reading - 6 months+/RATE: £306 per day One of our Blue Chip Clients is urgently looking for a Cloud Hosting Technology Lead. Shift working will be required 4 shifts on 5 off a mix More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham. Shift working will be required 4 shifts on and 5 off with a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700. Shift allowance of More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 5 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham. Shift working will be required 4 shifts on and 5 off with a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700. Shift allowance of More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 5 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

Cloud Hosting Technology Lead - Contract Opportunity Location: Wokingham (Full Onsite) Duration: 6 Months Rate: £250/day (Umbrella PAYE) The Role: As the Cloud Hosting Technology Lead, you will be pivotal in managing and delivering reliable, scalable cloud hosting and More ❯