76 to 100 of 100 ITSM Jobs in the South East

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯

CHT Lead Location: Wokingham (Reading) | Hybrid - 60% remote and 40% onsite Duration: 6 months contract MUST BE PAYE THROUGH UMBRELLA We are heading up a recruitment drive for a global consultancy that require a Cloud Hosting Tech Lead (SC Cleared More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 2 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 2 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. …/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on More ❯

an experienced ServiceNow Developer to strengthen their delivery capability. THE SERVICENOW DEVELOPER ROLE: As a ServiceNow Developer , you will design, configure and enhance solutions across the ServiceNow platform, covering ITSM, ITOM, HRSD, and beyond. You will work closely with architects, business analysts, and key stakeholders to ensure solutions meet business needs and follow best practices. You'll take part in … service management principles Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers Excellent problem-solving and communication skills Active SC clearance required Desirable: ServiceNow CSA certification, CIS certifications (ITSM, HRSD, SPM), Agile/Scrum exposure. TO BE CONSIDERED: Please either apply through this advert or email me directly via . For further information please call me: . By applying More ❯

IT Project Manager - Agile, Scrum, Software Development, ITSM, Atlassian London | Hybrid | Competitive Salary Benefits A leading global organisation is seeking an experienced IT Project Manager to join its Global IT PMO team. Reporting to the Senior Manager, Program Management Office, this role will be responsible for planning and delivering IT and technical projects with stakeholders and teams across the US … Agile, Scrum, or hybrid methodologies. Bachelor’s degree (or equivalent experience); PMP, CAPM, CSM or similar certifications desirable. Strong knowledge of project management best practices, software development processes, and ITSM standards. Advanced proficiency in Microsoft Office and Atlassian tools (Confluence, Jira, Portfolio, Structure). Excellent communication, stakeholder management, and leadership skills, with the ability to motivate and guide cross-functional More ❯

UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments. You'll be at the heart of keeping … Excellent stakeholder communication skills, including crisis comms to senior leadership and customers Experience running Change Advisory Boards and maintaining change schedules Ability to identify and implement continuous improvements in ITSM processes Organised, adaptable and resilient with a collaborative leadership style Why this role? Work at the heart of a business delivering critical services to defence and national security clients Take More ❯

ensure stability and compliance is adhered to across the service. Responsibilities Lead, coach and develop the IT Service Desk team and function. Identify, implement, and mature best-practice IT Service Management principles, partnering IT Service with the business while instilling a culture of service excellence. Own the IT Service Management platform, driving adoption of new functionality. Promote a culture of … Senior Leadership and Management teams Commercial, Operations, and People teams Finance and Legal teams Regional and Group IT teams External suppliers, partners, and managed service providers Performance measures IT Service management and service performance Positive stakeholder and senior leadership feedback Team leadership, recruitment, retention, development and succession planning Supplier, partner, and managed service provider management and performance Adherence to IT … governance, risk, and control frameworks and compliance Qualifications, knowledge, and experience Experience and expertise in IT Service Management including leading IT Service Delivery and/or IT service desk teams while implementing ITIL based practices and processes. Experience owning service tooling, including ITSM platforms. Broad expertise in IT Infrastructure and technologies including WAN/LAN/WLAN, Cloud (Azure), Domain More ❯

Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, trigae and escalation is critical to the role. Maintaining and supporting the backup and storage solution, to allow high availability of data … for this high level government account. Your transferable skills and experience: vCentre Event Management Tooling (SCOM) Dell EMC Storage solutions (Including Avamar & Data domain) SCCM/MCM patch deployment ITSM Tooling Active Directory Windows Server Microsoft PKI This role requires candidates to be eligible and willing to undergo a high level of security clearance More ❯

We are a global recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you Description: Role Title: CHT Lead Location: Wokingham (Reading) Hybrid-60% remote and 40% onsite More ❯

will play a key role in supporting both physical and virtual network solutions, collaborating with engineering and design teams. Responsibilities: - Responding to escalations from 2nd Line daily checks using ITSM tooling. - Managing PKI certificates for networking devices (physical and virtual). - Distributing software, firmware, and security updates for network devices. - Supporting and collaborating with design and engineering teams. - Maintaining and … Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds). - ITSM Tooling & Processes. - Cloud Administration (e.g. Broadcom vCenter - user experience rather than administration). Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions More ❯

Performing daily checks and lifecycle management of storage solutions Supporting patch deployment via SCCM/MCM Administering Active Directory and Windows Server environments Collaborating with stakeholders and customers via ITSM tooling Contributing to documentation and service improvement initiatives What were looking for: Experience supporting enterprise storage and backup environments like Dell EMC or similar Familiarity with SCCM/MCM for … patch deployment, General MS stack infrastructure skills with tools like - Active Directory and Windows Server administration Proficiency with ITSM tooling and strong troubleshooting skills Experience supporting secure government or MOD environments is highly advantageous Please note: This role requires active DV clearance to start. Candidates must be sole British citizens and eligible to undertake and maintain high-level security clearance. More ❯

sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline … and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service delivery frameworks Solutions sales integration/automation would be an advantage Note: HQ based in Finland. Upon joining the organisation you will spend a week in More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration More ❯

Area Responsibilities BAU/2nd line support (ITSM Tickets & queues) Reviewing, triaging and managing support tickets. Working with internal teams and our support partners to resolve and clearly communicate updates with business users. Review ITSM support queues daily, drive down backlog and aged of tickets. Review ticket quality – ensure all mandatory fields are filled in. Ensure clear ways of working … Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents Create knowledge articles Create process documents More ❯

Area Responsibilities BAU/2nd line support (ITSM Tickets & queues) Reviewing, triaging and managing support tickets. Working with internal teams and our support partners to resolve and clearly communicate updates with business users. Review ITSM support queues daily, drive down backlog and aged of tickets. Review ticket quality – ensure all mandatory fields are filled in. Ensure clear ways of working … Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents Create knowledge articles Create process documents More ❯

Area Responsibilities BAU/2nd line support (ITSM Tickets & queues) Reviewing, triaging and managing support tickets. Working with internal teams and our support partners to resolve and clearly communicate updates with business users. Review ITSM support queues daily, drive down backlog and aged of tickets. Review ticket quality – ensure all mandatory fields are filled in. Ensure clear ways of working … Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents Create knowledge articles Create process documents More ❯

partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse More ❯

partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse More ❯

partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse More ❯

team of 6 Lead ServiceNow Engineers that could do hands on Javascript development to join and kick off the project. Key Job Reuquirement: Strong experience in ServiceNow development, across ITSM, ITOM, or CSM modules. Experience in developing Scoped applications Proficiency in JavaScript, Glide scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound … and mentor others in technical practices. Experience of working in large-scale, multi-team environments with legacy integration. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. More ❯