26 to 50 of 61 Incident Management Jobs in the South East

behalf of the customer and providing timely updates To maintain a high degree of customer service for all support queries, adhering to all service management principles Provide statistics for the weekly Service Desk report on call trends Publish solutions to problems within the ITSM so as to pro-actively … work remotely is essential Excellent communication skills and telephone manner Excellent organisational and prioritisation skills 1 year previous IT Service Desk experience preferred Incident Management experience – managing incidents through to resolution with an appreciation of business impact and effective communication Basic user & security group AD administration Strong knowledge ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across … testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work ...

strong analytical skills Must be proficient with analyzing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging Code debugging and troubleshooting Network and Operating System debugging skills ...

emergencies such as natural disasters, cyber-attacks, or other crises. Responsible for establishing and maintaining our Minimal Viable Charity plans you’ll own BHF incident management and crisis management systems and structures, coordinating across the charity to ensure that each part of the charity has the capability … crises, as well as experience of developing programmes of change that require influencing and culture change to be successful. You’ll have previous project management experience, able to plan, manage, and maintain a complex, organization-wide program over the longer term, and will have practical knowledge of different message ...

using tools like PowerShell Proficiency in managing enterprise IT environments, including Windows OS, Exchange, BitLocker, and Microsoft Intune Familiarity with Freshservice ticketing system and incident management workflows Ideal requirements: Experience with Microsoft Teams, Office 365, Intune, video conferencing, and Freshservice CompTIA+ certification Degree educated Crowe UK is committed ...

performance and identifying areas for improvement Maintaining accurate asset records and detailed system documentation Main Skills Needed: Minimum of 6 years’ experience in infrastructure management within enterprise environments Proven track record of successfully delivering large-scale infrastructure migrations end-to-end Background in people management with experience leading … Experience with virtual desktop platforms such as Citrix DaaS or VMware Horizon Confident working with ITSM tools and structured incident management processes Broad understanding of backup, monitoring and security best practices Experience with MDM solutions such as Intune or similar Comfortable coordinating engineers across different regions and time ...

potential intrusions Review and enhance existing security controls to keep pace with evolving technology Assist in developing role-based access controls aligned with identity management systems Generate regular security reports for senior stakeholders Provide security awareness training, onboarding briefs, and campaigns for users and visitors Support and maintain technical … certifications like ISO27001 and other governance standards Offer ongoing guidance and support to users on security-related issues Collaborate with management to grow the SOC’s capabilities Stay current with the latest security threats, trends, and technologies Main Skills Needed: Strong experience in SOC operations (3+ years), preferably within ...

role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness … learn Nice to have Experience in a software or technical support role Exposure to ticketing or incident management systems Experience working in a busy retail environment Awareness of ITIL or similar service management frameworks IT qualifications or exposure to SQL Why join us Youll be joining ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the Shift Engineers, you will be working a 12hr continental shift pattern. This is a full … Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

Your responsibilities - Define and maintain operational frameworks, SLAs, and governance mechanisms to ensure delivery quality across all markets - Manage operations, resource planning, and escalation management to maintain consistency and reliability - Lead collaboration across Ops, Tech & Data, and Sales teams to drive seamless execution and problem resolution - Develop and monitor … capabilities of OpCo operations teams through coaching, training, and standardized tools Your skills, experience and qualifications - 7+ years of experience in media operations, campaign management, or service delivery within high-growth, multi-market organizations - Demonstrated success in leading teams through process optimization, workflow automation, and delivery standardization - Strong understanding ...

cyber security supplier into the MOD. This is a great opportunity to join a talented Cyber team on an interesting project. Tasks/Responsibilities: Management Monitoring of Systems for Security Alerts, Intrusions or activity considered to be unauthorised, unexpected or illegal Review and develop existing security controls in line … with a constantly growing technical environment Contribute into developing an RBAC model in line with an existing IDAM (Identity and Access Management) service Generate recurring service and security reports for key stakeholders Providing security awareness training to users, stakeholders and visitors including onboarding briefs, security awareness campaigns and supplementary ...

liaising with Users at all levels. The role will involve the following: - Application Support of IT Systems Knowledge of Saas CLICKUP Understanding of Incident Management and ITSM Manage and enhance change management procedures Experience in dealing with third parties Good communication and documentation skills. If this could ...

with strict availability, performance, and security requirements. They are now seeking a Senior Azure Reliability & Support Engineer to take technical ownership of platform health, incident response, and reliability engineering across their Azure estate . Due to the nature of the platform and customers, extensive background and security checks form … automation and self-healing solutions using PowerShell, C#, Azure Functions, and Logic Apps Develop and maintain Azure monitoring and reporting dashboards Contribute to post-incident reviews, runbooks, and continuous improvement initiatives Required Experience: 3+ years in third-line support, SRE, or cloud operations within enterprise SaaS Strong incident ...

with strict availability, performance, and security requirements. They are now seeking a Senior Azure Reliability & Support Engineer to take technical ownership of platform health, incident response, and reliability engineering across their Azure estate . Due to the nature of the platform and customers, extensive background and security checks form … automation and self-healing solutions using PowerShell, C#, Azure Functions, and Logic Apps Develop and maintain Azure monitoring and reporting dashboards Contribute to post-incident reviews, runbooks, and continuous improvement initiatives Required Experience: 3+ years in third-line support, SRE, or cloud operations within enterprise SaaS Strong incident ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

use. Archive and secure assessment-related data in accordance with policy. Work closely with internal teams to ensure accurate and timely setup. Software & Application Management Oversee the software catalogue, tracking usage and licensing. Gather technical requirements and coordinate software deployments. Support application packaging and deployment via SCCM and/… Experience with Microsoft 365, Hyper-V, and Cisco Meraki. Knowledge of Azure services, Entra ID, and hybrid identity environments. Familiarity with ITIL change/incident management frameworks. ...

ability to follow structured processes Desirable Previous Service Desk or IT support experience Basic understanding of desktop hardware, software or IT environments Experience using incident management or ticketing tools IT qualifications or a clear interest in developing an IT support career Comprehensive training will be provided. Applications ...

organisation's Microsoft Exchange platform, working within a team that supports one of the largest messaging infrastructures globally. The successful engineer will contribute to incident management, change control, documentation, automation, and continuous service improvement. Key Responsibilities Day-to-day operational support of Exchange 2016+ environments, including multi-node … clustering across multiple datacentres. Troubleshooting end-to-end mail flow issues, identifying root cause, and driving permanent fixes. Implementing changes through formal change management processes. Monitoring and maintaining service health using SCOM and related tooling. Producing operational documentation, runbooks, and contributing to internal knowledge bases. Collaborating with technical ...

resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful candidate will represent the Evergreen Service as an SME and will be responsible … presenting recommendations to our customers will be a major responsibility of the Evergreen SME role. Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal ...

architectural and operational handbooks for documentation and transferring operations from Engineering to Operational teams. Provide guidance as needed to operational teams to support L3 incident management Identify methods to monitor and improve service stability through the reduction of incidents and service disruptions. Maintain expert knowledge in Microsoft … care FSA; life insurance; short/long-term disability; paid holidays/vacation/sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal ...

Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team ...

closely with the delivery teams. It could suit a capable Computing Graduate, or someone with application/technical support experience across: *SQL *.NET *Azure *Incident management. The role will play a key role in linking together teams and ensuring technical issues are resolved to SLAs. Excellent interpersonal skills expected. ...

Desk Team Set up and configure Local Area Networks (LANs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Rapid … technical support and mentoring Maintain server rooms and ensure operational efficiency Develop and implement business processes and documentation Requirements: Strong knowledge of Azure infrastructure management Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. Experience with FortiGate Firewalls ...

applications using React, TypeScript and Kotlin. Simplify system architecture and enhance scalability across the payments platform. Establish and maintain reliability metrics, SLOs and incident management best practice. Collaborate with Product and Design to ensure technical strategies support business goals. Champion secure coding practices and ensure compliance across services. ...