26 to 50 of 84 Incident Management Jobs in the South East

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

Systems and Theory of Constraints Experience leading and caching teams with varying levels of experience In depth experience in Release Planning and Support, In depth experience in Complex Change Management Processes Complex Financial Services experience Release Responsibilities: Release planning- on a minimum of a weekly basis Supporting to remove impediments and blockers that arise with work/progress towards … a release, keeping deliverables on track Setting up of appropriate change requests Ensuring we meet our release audit/management responsibilities, following the correct release steps and document trails such as TSR's etc. Liaising with change management and ensuring appropriate approvals in place for releases, including attending CAB if needed. Resourcing both release support and warranty support … platform and MR when defects or environment challenges arise Increasing release fluidity in the squad, driving forward value add activity and progressive release processes/speed/frequency improvements Incident Responsibilities: Liaising and engaging major incident management when incidents occur Supporting bridge calls during incidents and engaging the right support Helping trace back incident root causes More ❯

remotely supporting staff as needed and work with group entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patch management Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making decisions on … required by the business while protecting the integrity of existing services Responsible for managing and maintaining Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM … Information within the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and escalation More ❯

which will involve you been apart of an on call rota with the occasional meetings in Warwickshire/Wokingham. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

which will involve you been apart of an on call rota with the occasional meetings in Warwickshire/Wokingham. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

which will involve you been apart of an on call rota with the occasional meetings in Warwickshire/Wokingham. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment … activities. Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary. Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB). Coordinate software deployments as part of Release Management. Manage service requests that have been escalated More ❯

and processes, mentoring the SOC team, and managing OT alerts and incidents. The ideal candidate will have a deep understanding of SecOps, IT, and OT environments, with responsibilities including incident management, threat detection, and security improvement. Strong communication skills are essential for collaboration with cross-functional teams. Key Responsibilities Contextualise OT Specific Threats: Understand OT estate, threats, and … like Claroty; build relationships with Operations teams. Maintain Security Operations: Improve security processes; support tools like Microsoft Sentinel, SOAR, EDR/XDR, and PAM; reduce alert fatigue and improve incident resolution times. Proactive Risk Remediation: Identify and evaluate risks; perform threat hunting; demonstrate risk reduction metrics. Incident Readiness & Response: Lead incident triage and response; reduce business impact … educate staff on incident procedures. Continuous Improvement: Drive process automation and efficiency; track improvements via KPIs and dashboards. Key Relationships CISO, Operational Technology Teams, IT Operations, Security Operations Manager, Security Architecture Manager, Cyber Security Programme Manager, Cyber Resilience Manager, Network Operations Manager, Business Change and Engagement, Key Business Stakeholders, Service Owners. Candidate Requirements Essential Experience Minimum 3 years in More ❯

Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service … HQ Allow for Security Vetting (SC/NPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and … management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware: Cisco LAN/ More ❯

Team Manager will oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. Self-study and training opportunities are available for upskilling in … agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment More ❯

IT Consultancy and oversee a service desk team consisting of 1st, 2nd, and 3rd Line support technicians. This role offers a chance to expand one's IT knowledge and management skills. The ideal candidate should possess strong leadership and communication abilities and be capable of mentoring junior team members. Self-study and training opportunities are available for upskilling in … agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to ensure … Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance More ❯

enhancements, troubleshooting, and roadmapping . Ensure application health and capacity through monitoring, planning, and coordination with other IT teams. Maintain accurate architecture and support documentation . Participate in Change Management, SDLC, and incident management processes. Support creation of training and QA materials; collaborate with QA on testing and issue remediation. Provide mentoring and coordination across on-site More ❯

Domain Responsibility:  Previous work experience managing below three or more Cybersecurity delivery engagements o Audit principles and associated compensating controls o Enterprise Security architecture o Cloud Security o Vulnerability Management o E-Mail security o Web Application Firewall o Cyber Incident Management (CERT) Delivery Operations & Excellence:  Manage & maintain steady state global delivery operations (Green)  Manage Operational/… Service Quality Review governance  Provides leadership & direction to Delivery team in complex problems and creates innovative solutions  Facilitates Business Continuity for the account during regional/location outages Team Management  Responsible for Performance Appraisal for direct reports  Support Delivery Head to manage team functions viz. resource selection, allocation, availability planning, effort estimation, utilization & attrition management  Tracking individual and …/weekly basis and continually improve them efficiently and effectively  Ensure that the productivity goals for the team are met, including service level, utilization, and customer satisfaction Customer Relationship Management  Acts as a trusted security advisor to the clients  Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result  Analyzing customer requirements More ❯

defences by maintaining and optimising security operations tools and processes. You'll focus on monitoring, analysing, and responding to cyber threats, while supporting the SOC team and ensuring effective incident management across the business. Your role will involve collaborating with technology and business stakeholders, investigating security alerts, enhancing tooling performance, and supporting the delivery of continuous improvement and … to readiness for significant incidents and play a key role in proactive threat hunting and compliance reporting. What you'll be doing as a Senior Cyber Security Analyst: Security Incident Response : Investigate security alerts from SIEM and third-party MSSPs, triage and respond to incidents, and support root cause analysis to drive remediation. Stakeholder Engagement : Work closely with technology … alert tuning and automation. SOC Support & Escalation : Act as a key contact and escalation point for the SOC team, providing guidance and mentoring to support operational effectiveness. On-Call & Incident Readiness : Participate in a 24/7/365 on-call rota with MSSP partners, supporting out-of-hours investigations and maintaining incident readiness. Threat Hunting & Continuous Improvement More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

enjoys working with cutting-edge networking technologies, supporting critical operations that underpin some of the UK's most important communications infrastructure. In this role, you will take ownership of incident management, network monitoring, and technical troubleshooting across a multi-vendor environment. You'll support service continuity and performance by diagnosing faults, escalating where necessary, and liaising with both … JNCIA, or equivalent) Familiar with WAN technologies, troubleshooting Cisco/Juniper/Huawei networks Understanding of IP, OSPF, BGP, MPLS and SD-WAN (Fortinet) Familiar with ITIL processes for incident and change management More ❯

applications. You will work hand-in-hand with product engineering teams to improve observability tools and telemetry systems, driving forward automation initiatives that reduce manual intervention. By participating in incident management processes-facilitating transparent communication with stakeholders and leading blameless post-mortems-you will help foster a culture of continuous improvement. Your commitment to maintaining operational stability through … rigorous change management practices will be essential as you plan and execute disaster recovery tests. The role also offers opportunities to collaborate on infrastructure simplification projects alongside other SREs, ensuring best practices are shared across teams. Success in this position requires not only technical proficiency but also excellent interpersonal skills to thrive in an environment that values teamwork, knowledge … are maintained across all supported platforms.* Define, create, and monitor application analytics to support improved service level objectives and drive data-informed decision making.* Ensure strict adherence to change management release processes while accelerating automation initiatives for these workflows.* Lead resiliency management planning by scheduling and executing disaster recovery tests with a focus on automating these activities wherever More ❯

HV Authorised Person (HVAP) - Data Centre Shift Engineer Location: London (Canary Wharf) Employment Type: Full-time, Continental Shift Overview: A leading global data centre and facilities management provider is seeking an experienced HV Authorised Person (HVAP) to join their shift engineering team at a critical London site. This role involves operational control, supervision, and hands-on maintenance within a … procedures Manage Permit to Work processes and ensure all safety paperwork and documentation (RAMS, Method Statements, Risk Assessments) are completed to the highest standards Monitor and respond to Building Management System (BMS) alarms and emergency repair requirements Maintain critical cooling plant and ensure sufficient spares are available for uninterrupted operation Oversee and coordinate subcontractor activities, ensuring compliance with site … rules and contractual obligations Maintain comprehensive maintenance records using CAFM or equivalent systems Support incident response and fault management on site during shifts Foster strong working relationships with internal teams, clients, and contractors Maintain a professional image and deliver excellent customer service both on and off site Commit to continuous personal development and maintain up-to-date training More ❯

HV Authorised Person (HVAP) - Data Centre Shift Engineer Location: London (Canary Wharf) Employment Type: Full-time, Continental Shift Overview: A leading global data centre and facilities management provider is seeking an experienced HV Authorised Person (HVAP) to join their shift engineering team at a critical London site. This role involves operational control, supervision, and hands-on maintenance within a … procedures Manage Permit to Work processes and ensure all safety paperwork and documentation (RAMS, Method Statements, Risk Assessments) are completed to the highest standards Monitor and respond to Building Management System (BMS) alarms and emergency repair requirements Maintain critical cooling plant and ensure sufficient spares are available for uninterrupted operation Oversee and coordinate subcontractor activities, ensuring compliance with site … rules and contractual obligations Maintain comprehensive maintenance records using CAFM or equivalent systems Support incident response and fault management on site during shifts Foster strong working relationships with internal teams, clients, and contractors Maintain a professional image and deliver excellent customer service both on and off site Commit to continuous personal development and maintain up-to-date training More ❯

HV Authorised Person (HVAP) - Data Centre Shift Engineer Location: London (Canary Wharf) Employment Type: Full-time, Continental Shift Overview: A leading global data centre and facilities management provider is seeking an experienced HV Authorised Person (HVAP) to join their shift engineering team at a critical London site. This role involves operational control, supervision, and hands-on maintenance within a … procedures Manage Permit to Work processes and ensure all safety paperwork and documentation (RAMS, Method Statements, Risk Assessments) are completed to the highest standards Monitor and respond to Building Management System (BMS) alarms and emergency repair requirements Maintain critical cooling plant and ensure sufficient spares are available for uninterrupted operation Oversee and coordinate subcontractor activities, ensuring compliance with site … rules and contractual obligations Maintain comprehensive maintenance records using CAFM or equivalent systems Support incident response and fault management on site during shifts Foster strong working relationships with internal teams, clients, and contractors Maintain a professional image and deliver excellent customer service both on and off site Commit to continuous personal development and maintain up-to-date training More ❯

Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patch management, system updates, and maintenance to ensure compliance and security. * Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles. * Collaborate with engineering teams to support unified … access devices (UADs), endpoint management, and virtualized environments. * Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools. * Contribute to root cause analysis efforts for recurring platform incidents. * Support capacity planning and performance optimization by analysing system usage and trends. * Offer feedback on tools and processes, identifying improvements to enhance operational efficiency. * Participate in on-call rotations … of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems. * Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving More ❯

tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for Ridge in accordance with agreed procedures Administer and maintain the Ridge network and infrastructure Administer the VMware infrastructure and SANs Monitor … Apply knowledge of Information Security to ensure all company data and systems are kept safe from threats Attend and/or host regular status meetings with the team and management Effectively communicate IT or any other relevant information to colleagues in a timely manner Technical Skills Essential understanding of: Security Infrastructure Cyber Security best practices Windows Desktop environments, including … Hyper-V Information Security best practices ITIL best practices Backup and DR systems On premise AD and Cloud Entra ID Environments Understand Change Control ITSM systems and excellent ticket management As our 3rd Line IT Support Technician you will need to occasional travel to other Ridge sites throughout the UK and work the occasional evenings and weekends. A full More ❯

to mitigate business risks arising from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the response to Major Vulnerability incidents … Sending out notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incident management Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence and subscriptions Establishing good practice vulnerability treatment throughout … multiple resolver teams as well as presenting reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Experience of Defender for Endpoint Awareness of: S ecurity best practice (ITIL, COMPTIA) IT security and software vulnerabilities Experience in More ❯