26 to 50 of 116 Incident Management Jobs in the South East

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

support IT services across a dynamic environment, delivering excellent technical support and ensuring high levels of customer satisfaction. Key Responsibilities: Provide first-class IT support to end users, including incident management, request fulfilment, and troubleshooting hardware/software issues. Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration. Log, categorise … prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements. Collaborate with colleagues, third parties, and other teams to resolve issues efficiently. Participate in Change Management, Problem Management, and project work as required. Maintain accurate documentation, asset management, and regulatory compliance (SOX). Support office moves, technical upgrades, and the development of productivity More ❯

on-site role, 5 days per week. This role is central to ensuring the smooth operation of their cloud and network infrastructure, providing hands-on support and expertise across incident management, change management, and system monitoring. The salary ranges between £48K - £55K + 10% DV Bonus. **For this role, you will need to ideally hold SC Clearance … entering service from the Engineering Team. - Producing and maintaining documentation such as work instructions and patching schedules. Key Skills and Experience: - Cloud Administration (e.g. Broadcom NSX-T). - Firewall Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds More ❯

team. You’ll focus on maintaining and improving production reliability, automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and … maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error … Kubernetes clusters (AWS EKS) in production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable working in incident and More ❯

team. You’ll focus on maintaining and improving production reliability, automating operational tasks, and enhancing our observability stack. You’ll work closely with SREs, support engineers, release managers, and incident managers to ensure our systems meet SLIs, SLOs, and SLA targets. Key Responsibilities Maintain and optimise production environments in AWS (EKS, EC2, RDS/Aurora, S3). Develop and … maintain Infrastructure as Code using Terraform and configuration management with Ansible. Enhance monitoring, logging, and alerting using the Grafana stack (Prometheus, Loki, Tempo). Participate in incident management, root cause analysis, andpost-incident reviews. Implement automation to reduce manual operational tasks and improve recovery time. Contribute to the definition and tracking of SLIs, SLOs, and error … Kubernetes clusters (AWS EKS) in production. Proficient with AWS services relevant to production workloads (EKS, EC2, RDS/Aurora, S3, IAM). Infrastructure as Code with Terraform and configuration management with Ansible. Strong experience with observability tools (Grafana, Prometheus, Loki, Tempo). Understanding of SRE concepts (SLIs, SLOs, error budgets, capacity planning). Comfortable working in incident and More ❯

the nature of the on call, you must hold a valid drivers licence with reasonable means to a vehicle. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

the nature of the on call, you must hold a valid drivers licence with reasonable means to a vehicle. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

the nature of the on call, you must hold a valid drivers licence with reasonable means to a vehicle. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

and proactive Production Support/Service Manager to oversee critical banking platforms across Payments and Franchise domains. This role is pivotal in ensuring operational excellence, security compliance, and seamless incident and change management across complex, high-volume systems. Key Responsibilities: 3rd level expertise , providing strategic oversight and hands-on support across two major platforms: Payments and Franchises . … Lead incident management and problem resolution , collaborating closely with DevOps and Engineering teams. Drive change management processes, ensuring minimal disruption and maximum efficiency. Champion security best practices , proactively identifying and mitigating vulnerabilities. Enforce and evolve technical standards and operational best practices across platforms. Maintain strong governance and reporting across service performance and risk areas. Technical Skills & Experience … Proven experience in production support , service management , or platform operations within financial services. Strong understanding of Kafka , AWS , and Stream Sets Solid grasp of security principles , vulnerability management , and compliance frameworks . Experience working in DevOps environments and managing cross-functional engineering teams. Excellent communication and stakeholder management skills, with the ability to influence at all levels. More ❯

regularly to ensure you are on top of the priority tickets and managing competing demands Provide customers with regular updates using the appropriate channels and the company’s service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Follow the company’s processes for Incident Management, Service Request Fulfilment, Change Management and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team CANDIDATE REQUIREMENTS Proven experience in a comparable IT support role with a strong technical background Exceptional … to use your own initiative Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements Highly effective time-management and organisational skills BENEFITS Annual Salary up to £34,000 per annum with a bonus up to £5,000 Working in an inclusive environment Industry renowned training/certifications More ❯

and infrastructure-as-code initiatives (Terraform, scripting in Python) Support the Data Engineering team with pipeline operations, maintenance, and optimisation Create documentation, onboarding guides, and repeatable support processes Lead incident and change management processes, including root cause analysis Bridge the gap between technical and non-technical stakeholders with clear, effective communication Required Skills/Experience: Hands-on experience … with core AWS services such as S3, EC2, Lambda, IAM, and CloudWatch A track record of handling support tickets and incident management in fast-paced technical environments Familiarity with Infrastructure-as-Code tools (Terraform preferred) and a good understanding of automation principles Strong problem-solving skills, able to get to the root of issues quickly across cloud and … colleagues Bonus points if you have experience with: Data warehouse platforms like Snowflake Python or similar scripting for tooling and automation DevOps practices (CI/CD pipelines, monitoring, log management) SQL performance tuning and data modelling concepts Please note: My client cannot offer sponsorship and can only accept candidates with the right to work in the UK . Contact More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

The IT Operations Manager will oversee IT service management, focusing on Azure and cloud solutions, to ensure smooth operations within the energy and natural resources sector. This role is based in London and offers the opportunity to lead critical technology initiatives in a hybrid working environment. Client Details Our client is a well-established organisation within the energy and … operations team. Key Responsibilities: End User Services: Oversee service providers to ensure timely delivery of IT services within agreed SLA levels. Manage IT Infrastructure: Oversee the maintenance, upgrade, and management of all IT systems, including hardware, software, networks, and servers. Microsoft 365: Oversee and work alongside service integrators to implement the full Microsoft stack. Microsoft Azure: Lead cloud-first … strategy and ensure all Microsoft Azure services are maintained and available as per business requirements. Service Management: Ensure the delivery of high-quality IT services, including incident management, problem resolution, and service requests. Security and Compliance: Implement and maintain security protocols to protect company data and ensure compliance with relevant regulations and standards. Vendor Management: Collaborate More ❯

The role: The Cyber Security Analyst will be responsible for safeguarding and enhancing the technical infrastructure. Key responsibilities include: Infrastructure Security: Protect cloud, network, hardware, and software systems Threat Management: Monitor and address cyber threats, intrusions, and vulnerabilities Collaboration: Work with internal teams and third-party providers to maintain robust security Incident Response: Engage in incident management More ❯

PKI Support/Operator to provide 2nd-4th line support for Public Key Infrastructure (PKI) services and supporting infrastructure. This on-site role involves troubleshooting, maintenance, certificate life-cycle management, and ensuring compliance with security best practices in a high-assurance environment. Key Responsibilities Operational Support & Incident Management Provide 2nd/3rd line support for PKI systems … Maintenance Support identity and security services (e.g. AzureAD, Intune, SSO). Monitor and respond to alerts (e.g. Microsoft Defender). Maintain server health, backups, patching, and updates. Certificate Lifecycle Management Handle certificate requests, renewals, and revocations. Maintain inventory and ensure timely renewals to avoid service disruption. Compliance & Documentation Adhere to CP/CPS and security policies. Manage CA audit … logs and role-based access controls. Maintain detailed technical and procedural documentation. Required Skills & Experience Technical: Solid understanding of PKI concepts (CAs, CRLs, OCSP, key management). Windows Server administration and PowerShell scripting. Network fundamentals: DNS, DHCP, TCP/IP. Familiarity with security frameworks (FIPS 140-2, NIST, GDPR). Experience with ITSM processes (incident/change/ More ❯

Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring … incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues More ❯

will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and … customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd Party teams that constitute the end-to-end delivery of IT services and support. Engagement via Umbrella Company Only; all taxes & NI deducted at source.Hybrid work … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯