26 to 50 of 58 Incident Management Jobs in the South East

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand the service requests … raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

effectiveness, accuracy, and compliance with regulatory and/or contractual requirements. Track resilience metrics and compliance across the organization, and prepare regular reports for management, stakeholders and auditors. Collaborate with teams across the organization to promote a culture of resilience and encourage adoption of resilience best practices. Collaborate with … Operational Resilience, Business Continuity, Incident Management and Crisis Management teams to build an integrated, proactive and resilient organization. Ensure compliance with relevant industry standards and regulations and, such as ISO 22301, ISO 27001, and GDPR, UK Op Res, DORA etc. What you'll bring Experience in disaster ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation ...

Azure IaaS/PaaS, Windows/Linux/Unix. Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. Hands-on experience with policy development, access control models and logging standards. Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure … Design). Knowledge of Incident Management, Vulnerability Assessments, SIEM & SOC Systems. Familiarity with ITSM workflows and change control procedures Experience designing or reviewing secure software supply chain and CI/CD security . Ability to interpret CVEs, CVSS scores, and threat intelligence feeds. Strong stakeholder engagement and communication ...

Umbrella solution. Essential skills/experience required: Demonstrated ability to lead and manage a team , this includes decision-making, effective communication and service management skills. In-depth knowledge of incident management processes, including the ability to assess the impact of critical security incidents and lead the response … cyber threats from both open-source (OSINT) and commercial threat intelligence. Proven experience operating cyber security solutions and tools e.g. Security Information and Event Management ( SIEM ), maintaining security records and documentation in accordance with security operating procedures. Demonstrated experience in managing relationships with external vendors, managed security service providers ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Coordinating and running vulnerability scans and remediation. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

monitoring and reporting tools to ensure backup success and performance Assist with onboarding new customers and participate in disaster recovery testing exercises Service Desk & Incident Management Handle backup-related incidents and service requests via a ticketing system Investigate common failures and escalate where appropriate Maintain accurate documentation … exposure to backup solutions across Azure, AWS, and Microsoft 365 Assist with protecting SaaS platforms and implementing backup policies Governance & Documentation Follow structured change management processes Contribute to technical documentation, risk assessments, and incident analysis On-Call Participate in a rotating on-call schedule (approx. 1 week ...

environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory/Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft … Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system ...

Infrastructure Engineer be doing? Maintaining, securing, and enhancing multi-classification virtualised environments across public, private, and hybrid cloud systems. The role covers monitoring, incident management, controlled maintenance, and ensuring platforms remain secure and compliant, alongside continuous skills development, stakeholder support, and knowledge sharing to improve performance and team ...

Active Directory consolidations Collaborate with managed service providers and internal teams to maintain high availability, security and compliance Support business continuity through proactive monitoring, incident management and disaster recovery planning Mentor and provide technical guidance to team members and act as an escalation point for complex issues Essential … Server and hybrid cloud environments Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred Active Directory and identity management, including multi-forest consolidations Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates) Experience with enterprise applications ...

economy: supporting new towns, housing, and regeneration. Role Summary: This role will provide strategic and operational leadership across digital, data, technology, information management and cyber security to support the delivery of a complex railway infrastructure programme and enable a safe, efficient, customer‐centred operational railway. Working closely with … operations. Identify and develop new digital capability and systems that build on and complement existing digital engineering excellence, for example through our Building Information Management and Digital Twin tools. Oversee and prioritise digital investment, making sure spend delivers clear value. Lead on the implementation of AI tools to enable ...

resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful candidate will represent the Evergreen Service as an SME and will be responsible … presenting recommendations to our customers will be a major responsibility of the Evergreen SME role. Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal ...

Desk Team * Set up and configure Local Area Networks (LANs), including hardware deployment and support * Coordinate with third-party MSPs for network and infrastructure management * Manage firewall operations and connectivity with ISPs * Oversee network IP addressing and VPN setups * Support business continuity through proactive incident management * Rapid … disruption to business operations * Assist with onboarding newly acquired businesses, including network integration, identity consolidation and systems alignment Requirements: * Strong knowledge of Azure infrastructure management * Strong in network protocols (TCP/IP, DHCP, DNS, etc.); ideally candidates must hold a CCNA/CCNP etc. * Experience with FortiGate Firewalls ...

through: On-the-job training in payment systems, gateway technologies, and APIs Mentorship from experienced team members and SMEs Increasing ownership of technical issues, incident management, and customer integrations Opportunities to contribute to process improvements and technical projects If this exciting technical support role is of interest, then ...

semantic models Backup/restore, high availability, and disaster recovery (design, testing, and execution) SQL replication experience (including migration to AVG) Monitoring, diagnostics, and incident management (Azure Monitor, Log Analytics) Comfortable working in controlled production environments (change management, release windows, safe script execution) and participating ...

automation Champion GitOps-first approaches, minimising manual configuration ("ClickOps") Lead and contribute to Site Reliability Engineering practices, including error budgets, SLOs, SLIs, and incident management Work in agile delivery teams, aligning engineering outcomes to customer and service reliability goals Operate within defined on-call rotas, supporting services underpinning … Code experience using tools such as Helm or Kustomize Proficiency in scripting and automation, including Bash and Python CI/CD and GitOps pipeline management using tools such as ArgoCD, FluxCD, or Tekton Experience with Red Hat ACM/ACS and advanced container networking (e.g. Submariner) A strong focus ...

analytics and data workloads, while deploying infrastructure through Terraform . You will ensure high availability across Cloud (Azure/AWS/GCP) environments, undertaking incident management and root cause analysis in line with SLAs. The Data Platform Engineer will also apply Platform as Code principles with Terraform ...

Report on performance, capacity and effectiveness of the infrastructure function Support 24x7x365 monitoring and operation, including participation in an on-call rota for major incident management What We're Looking For Extensive networking experience across both project and BAU environments Strong hands-on experience with Azure (Solutions Architect ...

catalogue of technology services delivered by the organisation. Ensure ownership, service levels and accountability are clearly defined across all technology services. Establish strong vendor management practices and oversee key technology partnerships. Drive operational maturity across incident management, change control, service monitoring and operational resilience. Lead technical ...

balance of strategic input and hands-on involvement. Key Areas of Responsibility Cyber Risk, Governance & Assurance Own and evolve enterprise-wide cyber risk management practices, ensuring risks are assessed, prioritised, and clearly reported Develop and maintain security standards, frameworks, and internal guidance aligned to recognised best practice Provide specialist … input into regulatory compliance, data protection, and information security obligations Support internal and external reviews, audits, and assurance activities across international locations Security Operations & Incident Management Act as a senior point of contact for cyber incidents, coordinating response efforts and post-incident reviews Oversee security monitoring ...

functional and technical support across the system Work closely with the Head of IT to align ERP support with wider business strategy Manage incident resolution, troubleshooting, and root cause analysis Support system upgrades, enhancements, and integrations Liaise with third-party vendors and stakeholders where required Ensure documentation, processes … experience supporting Sage X3 in a commercial environment Previous experience leading or mentoring a support team Strong understanding of ERP systems Experience with troubleshooting, incident management, and system support Knowledge of SQL, reporting tools, or Sage X3 4GL is advantageous Strong stakeholder management and communication skills Ability ...

network. This role ensures property incidents and access issues do not delay on-site works or damage landlord relationships. By providing strong case management, clear governance, and consistent ways of working, you’ll help minimise disruption, reduce escalations, and improve long-term access outcomes. This is a hybrid role … week in our Central Reading office. What you’ll be here to do: You’ll lead and coordinate landlord-related casework and access incident management, ensuring consistency, visibility, and resolution. You’ll: • Own and manage complex landlord and access cases, logging and tracking incidents through the central management ...