26 to 50 of 52 Incident Management Jobs in the South East

processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across … testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work ...

Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs … Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards ...

Azure). You will demonstrate experience handling escalations, ideally within an MSP environment and have an understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/ ...

regarding the design and operating effectiveness of the security controls within both SGN’s IT and OT environments. You will work collaboratively with risk management, business analysts, projects managers, architects, and support teams to identify, evaluate, report, and mitigate risks. In addition, you will be responsible for reviewing … Manage a team of security assurance analyst/consultants providing thought leadership across a number of assurance functions, and helping to navigate through senior management approvals thereby allowing for seamless and smooth engagements with project delivery teams Perform cyber security risk assessments, compliance checks, audits and reviews to ensure ...

Engineer/Systems Engineer you will work closely with colleagues and suppliers to resolve complex issues, deliver technical improvements, and contribute to on-call, incident management and project work, using technologies such as virtualisation, Azure, Microsoft 365 and networking. The Senior Infrastructure Engineer/Systems Engineer will play … role in supporting automation, configuration management, business continuity and disaster recovery, while contributing to service improvements that enhance stability and user experience. DUTIES Your duties as the Senior Infrastructure Engineer/Systems Engineer include: Providing Technical Leadership: Ensuring core infrastructure is operationally fit for purpose Troubleshooting & Performance Analysis: Identifying ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

Cloud platforms. •Deploying clusters in a containerized environment. •Perform system administration, networking, scripting, and automation to ensure efficient system operations. •Effective line and shift management, people development and leadership for junior team members •Respond to real-time alerts and dashboards for compute, storage, and networking resources to detect service … impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Ensure thorough shift handovers documenting operational status and ongoing incidents. •Investigate and resolve incidents escalated from L1.5 ...

technologies. You'll work within a skilled team while gaining strong operational experience and developing your technical capability. Key Responsibilities: Perform daily infrastructure checks, incident management, triage, and escalation Support a high-profile user community with regular customer and stakeholder interaction Work with ITSM tools to manage … full incident lifecycle Contribute to operational readiness reviews and service release support Support project activity including hardware builds and configuration Carry out hands-on Windows Server and Active Directory tasks Utilise event management and monitoring tools such as SolarWinds, SCOM, MECM/SCCM, Active Directory, SQL, vCentre ...

/7 SOC services across multiple platforms and projects. You will lead and support a small team of analysts, oversee security monitoring and incident response, and contribute to the development of security controls, processes and governance. You will work closely with senior stakeholders to produce security reporting, support compliance … technical work and mentoring others. Senior SOC Analyst essential skills Proven experience working within a SOC environment, ideally 3+ years Strong knowledge of SIEM, incident management and threat intelligence Experience with cloud security, networking and information security principles Understanding of IDAM, RBAC and joiners, movers and leavers processes ...

Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience … experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point ...

control assessments, performing control testing, risk reporting, and maintaining risk and control registers. The role involves collaborating with various teams to drive proactive risk management strategies and ensure compliance with IT controls. We’reseeking a skilled and forward-thinking IT Risk Analyst to join our Technology team. In this … resilient, secureand compliant. Key Responsibilities Develop and maintain a strong understanding of IT Risk principles, frameworksand practices, to support our culture of proactive risk management Provide guidance and practical advice to IT teams in identifying, assessing and documenting risks and controls Coordinate and support the completion of IT Risk ...

Enhance observability tooling and contribute to a proactive operations Work alongside reliability and operational teams to maintain uptime and performance across critical workloads Support incident response, troubleshooting and longer term service improvements Provide expert guidance on platform patterns, tooling choices and best practice engineering approaches Share knowledge with wider … include: Cloud or DevOps certifications Experience with Terraform, Ansible or similar automation frameworks Familiarity with structured governance or architectural review processes Working knowledge of incident management and complex operational support models PLEASE NOTE - The nature of this project will require the work to be carried out onsite ...

server performance, network connectivity, and application service issues, have familiarity with monitoring tools such as ConnectWise RRM, SolarWinds, PRTG, Datto, LogicMonitor or similar. With incident management experience and excellent communication skills. A starting salary of up to £35,000 plus benefits is on offer. ...

Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high … including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify ...

Desk Team * Set up and configure Local Area Networks (LANs), including hardware deployment and support * Coordinate with third-party MSPs for network and infrastructure management * Manage firewall operations and connectivity with ISPs * Oversee network IP addressing and VPN setups * Support business continuity through proactive incident management * Rapid … technical support and mentoring * Maintain server rooms and ensure operational efficiency * Develop and implement business processes and documentation Requirements: * Strong knowledge of Azure infrastructure management * Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. * Experience with FortiGate Firewalls ...

week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or an analytical role in a service environment. Strong analytical skills using tools such as Google Workspace and Tableau. Comfortable using ...

week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment. Strong analytical skills such as Google Workspace ...

/support experience Minimum 5 years’ experience across 1st to 3rd Line Support Service Desk background – supporting users remotely and managing tickets via an Incident Management tool Strong Microsoft Office Suite skills (Windows platforms) Windows OS support (Windows 7 & 10) Microsoft Office 365 (desktop & admin support) Excellent customer ...

fault tolerance, and performance optimization. Demonstrated ability to own projects end-to-end and mentor junior engineers. Significant experience with production infrastructure, observability, and incident management. Strong collaboration and communication skills across disciplines and teams. Clear understanding of engineering best practices and architectural principles. Desirable Skills/Knowledge/ ...

cyber defence function. This position is suited to someone with a strong technical security background who can drive strategy, uplift security maturity, and oversee incident response activities. You will be responsible for safeguarding the business's infrastructure, digital assets, and data by shaping security processes, managing risk, and leading … recognised security frameworks. Key Responsibilities Lead and develop a team of cyber security engineers, providing technical and strategic direction. Oversee security operations including monitoring, incident management, and threat response. Conduct assessments across the IT estate to identify risks and emerging threats. Manage security events from detection through ...

Enterprise Applications function for a large, complex organisation. This role will oversee day-to-day application operations, system enhancements, technical upgrades and major incident management, while supporting the integration of a broad applications estate into a wider group environment. Responsibilities include: Leading the delivery of enterprise application services … driving a culture of high performance Overseeing daily operations of core enterprise applications Managing and maintaining key systems such as ERP, CRM, HR, document management and other critical business applications Developing technical roadmaps, planning upgrades and ensuring applications remain secure and up to date Leading Business Continuity and Disaster ...

IR35) Overview Specialist Engineer Roles & Responsibilities Configuring routers and switches in line with the design documents (IP data perspective). Onboarding devices onto network management platform. Racking and staking relevant devices in Data Centres. Attending internal meetings and working closely with the project managers to agree and deliver project … hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management (rare occurrence). need your write up/summary or 2/3 bullet points on the below skills 1. Configuring routers ...

heads to deliver a unified service. Experienced in setting up & shaping support models. Must be used to working within an ITIL environment and understand Incident Management. Setting up and negotiating OLAs and SLAs. Engagement via Umbrella Company Only; all taxes & NI deducted at source. Reasonable Adjustments: Respect and equality ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. … tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used ...