251 to 275 of 421 Incident Management Jobs in the South East

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

eliminate manual effort using scripting and infrastructure-as-code. Collaborate with development teams to ensure best practices for deployment, monitoring, and performance tuning. Drive incident management processes, root cause analysis, and continuous improvement of system reliability. Maintain and improve observability using monitoring and logging tools. Optimize cloud infrastructure … ECS , Atlas , and internal tooling integrations. Diagramming and documentation skills using Lucidchart and PlantUML . Secondary Skills: Familiarity with ServiceNow (SNOW) and JIRA for incident and task tracking. Competency in Shell scripting , Linux system administration , Bitbucket , and Akamai . Experience working within DevOps pipelines and CI/CD frameworks. More ❯

eliminate manual effort using scripting and infrastructure-as-code. Collaborate with development teams to ensure best practices for deployment, monitoring, and performance tuning. Drive incident management processes, root cause analysis, and continuous improvement of system reliability. Maintain and improve observability using monitoring and logging tools. Optimize cloud infrastructure … ECS , Atlas , and internal tooling integrations. Diagramming and documentation skills using Lucidchart and PlantUML . Secondary Skills: Familiarity with ServiceNow (SNOW) and JIRA for incident and task tracking. Competency in Shell scripting , Linux system administration , Bitbucket , and Akamai . Experience working within DevOps pipelines and CI/CD frameworks. More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As … flow across the trading platform Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support More ❯

operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance More ❯

operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance More ❯

operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance More ❯

Kendo UI Familiarity with Lambda expressions, LINQ, and Razor syntax Knowledge of SSIS, PowerShell, and modern CI/CD practices Understanding of change and incident management environments with strict SLAs Join us in delivering cutting-edge internal solutions that make a difference across our entire organisation. If you More ❯

to incoming client requests via telephone and web portal. • Identify, assess criticality, and prioritise resolution of all new and existing issues, via the Clinisys incident management system. • Research, manage, and document issues and document resolutions while effectively communicating status and partnering with the client. • Work independently to resolve … Manage and document resolution process and effectively communicates updates to the client. • Coach less experienced staff in maintaining low personal backlog using established case management best practices. • Create training documentation. • Maintain high Client Satisfaction Scores. • Stay current with product and industry updates and changes. • Identify the need to escalate … and non-technical clients and staff at all organisational levels. • Excellent analytical and problem-solving skills. • Excellent interpersonal and professional communication skills. • Strong time management and organisational skills. • Ability to understand and articulate technical concepts and derive solutions • Ability to deal with complex and challenging client issues • Demonstrated ability More ❯

role, you will:Be the friendly front-of-house for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle … Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel More ❯

role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle … Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel More ❯

role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle … Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel More ❯

key engineering KPIs including system uptime, velocity, tech debt reduction, and deployment frequency. Drive cloud infrastructure cost-efficiency, system observability, and DevSecOps maturity. Lead incident management and escalation processes with customer sensitivity and transparency. Qualifications: 10+ years in software engineering, including 5+ years in engineering leadership roles. Proven More ❯

key engineering KPIs including system uptime, velocity, tech debt reduction, and deployment frequency. Drive cloud infrastructure cost-efficiency, system observability, and DevSecOps maturity. Lead incident management and escalation processes with customer sensitivity and transparency. Qualifications: 10+ years in software engineering, including 5+ years in engineering leadership roles. Proven More ❯

key engineering KPIs including system uptime, velocity, tech debt reduction, and deployment frequency. Drive cloud infrastructure cost-efficiency, system observability, and DevSecOps maturity. Lead incident management and escalation processes with customer sensitivity and transparency. Qualifications: 10+ years in software engineering, including 5+ years in engineering leadership roles. Proven More ❯

for existing custom reports and conducting regular report reviews, ensuring all data meets security and data privacy standards. Responsibilities: Workday System Maintenance and Support: Incident Management: Monitor and manage the Workday support queue, prioritising and resolving Tier 1 & 2 incidents and requests (e.g. security assignments, data corrections). … problems to Global Solutions Managers or outsourced technical teams as needed. Ensure the operational effectiveness of Workday through proactive system reviews and analysis. Release Management & Testing: Support semi-annual Workday releases, including regression and unit testing of new features and changes. Participate in the system development lifecycle (SDLC) from … requirements gathering to deployment and support, collaborating with Global Solutions Managers and outsourced teams. Data Management: Develop and manage Enterprise Interface Builder (EIB) data loading strategies for deployments, business-as-usual (BAU) activities, and mergers & acquisitions. Work with the wider HR Team to ensure data quality and consistency, investigating More ❯

custom reports while conducting regular report reviews to ensure all data meets security and data privacy standards. Key Responsibilities Workday System Maintenance and Support: Incident Management: Monitor and manage the Workday support queue, prioritise and resolve Tier 1 & 2 incidents, troubleshoot, analyse, and resolve system issues, and ensure … operational effectiveness through proactive reviews. Release Management & Testing: Support semi-annual releases, including regression and unit testing, and participate in the SDLC from requirements gathering to deployment. Data Management: Develop and manage EIB data loading strategies, ensure data quality, and resolve system issues. Workday Optimisation and Improvement: Process More ❯

a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support … We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. … significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical More ❯

on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out … projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills … desirable); strong attention to detail and a proactive approach; solid understanding of infrastructure technologies and networking concepts; proficiency in Microsoft Office and IT service management tools; a dependable team player with the ability to work independently and under pressure; flexible with regard to shift work; excellent verbal and written More ❯

final point of escalation for the team Work closely with Vendors and ensure the business is getting value and quality Manage and Oversee Inventory Management and assets Ensure relevant documentation is in place Key Skills and Experience: 2+ years’ experience leading Desktop Support teams Proven track record of improving … technologies support capabilities Experience supporting Mac is a bonus to have Experience with Microsoft Azure Experience with Active Directory and Exchange Strong skills with Incident Management In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising More ❯

final point of escalation for the team Work closely with Vendors and ensure the business is getting value and quality Manage and Oversee Inventory Management and assets Ensure relevant documentation is in place Key Skills and Experience: 2+ years’ experience leading Desktop Support teams Proven track record of improving … technologies support capabilities Experience supporting Mac is a bonus to have Experience with Microsoft Azure Experience with Active Directory and Exchange Strong skills with Incident Management In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising More ❯

engineering, delivery, product, and supplier ecosystems. Key Responsibilities Own the digital operations strategy and ensure performance, stability, and resilience across web, mobile, and account management services. Lead the transition to a brand-new, cloud-native stack (React frontend, iOS/Android apps, Java backend). Build and manage a … DevOps/SRE function focused on observability, automation, and incident response. Define and oversee operational KPIs, release cycles, and incident management workflows. Collaborate closely with engineering, product, and delivery to ensure seamless execution and performance. Manage third-party technology suppliers, ensuring accountability, visibility, and operational alignment. Launch … experience leading digital operations or SRE/DevOps functions in complex, high-scale consumer digital environments. Deep understanding of release lifecycles, observability tooling, and incident command practices. Technical fluency in cloud-native systems, automation, and monitoring across modern web/app platforms. Experienced in cross-functional leadership, including product More ❯

engineering, delivery, product, and supplier ecosystems. Key Responsibilities Own the digital operations strategy and ensure performance, stability, and resilience across web, mobile, and account management services. Lead the transition to a brand-new, cloud-native stack (React frontend, iOS/Android apps, Java backend). Build and manage a … DevOps/SRE function focused on observability, automation, and incident response. Define and oversee operational KPIs, release cycles, and incident management workflows. Collaborate closely with engineering, product, and delivery to ensure seamless execution and performance. Manage third-party technology suppliers, ensuring accountability, visibility, and operational alignment. Launch … experience leading digital operations or SRE/DevOps functions in complex, high-scale consumer digital environments. Deep understanding of release lifecycles, observability tooling, and incident command practices. Technical fluency in cloud-native systems, automation, and monitoring across modern web/app platforms. Experienced in cross-functional leadership, including product More ❯