76 to 100 of 116 Incident Management Jobs in the South East

your tasks for off the network countries. Support global cyber security team to ensure open Continuous Security Improvement Programme (CSIP's) are managed effectively up to closure Information Security Management System (Infrastructure Security Operations). Azure cloud infrastructure and configuration. System Centre Configuration Manager, Operations Manager and Virtual Machine Manager. Microsoft Exchange online Azure and on-premises Active Directory … Cyber Incident Management and or Security Forensic experience. Windows Server and Linux Network (WAN, Wi-Fi) and Network Access Control (NAC) management Cloud email security gateway services Server hardware including and CIS controls. Security monitoring, orchestrator and SEIM tools Next-gen application firewalls, anti-malware, cloud proxies and CASB Spanish Speaking- desireable Please apply! Carbon60, Lorien & SRG More ❯

various modules. Monitor system performance, ensure data integrity, and generate analytical reports. Create and maintain documentation for system configurations, processes, and best practices. Create KEDB documentation as part of incident management and analysis. Stay updated with the latest features and best practices for UKG Dimensions and Passport Qualifications: Proven hands-on experience with UKG Pro WFM (Kronos Dimensions … specifically in Timekeeping, Absence, Advanced Scheduling, and Analytics. Strong understanding of workforce management processes and solutions. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Experience with system integrations and data migration. Knowledge of SQL and other database management tools is a plus. Nice to Have More ❯

various modules. Monitor system performance, ensure data integrity, and generate analytical reports. Create and maintain documentation for system configurations, processes, and best practices. Create KEDB documentation as part of incident management and analysis. Stay updated with the latest features and best practices for UKG Dimensions and Passport Qualifications: Proven hands-on experience with UKG Pro WFM (Kronos Dimensions … specifically in Timekeeping, Absence, Advanced Scheduling, and Analytics. Strong understanding of workforce management processes and solutions. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Experience with system integrations and data migration. Knowledge of SQL and other database management tools is a plus. Nice to Have More ❯

feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure More ❯

London – 3 Days a Week Are you an experienced UKG Pro WFM (formerly Kronos Dimensions) professional ready to make a significant impact? We need your expertise to optimise workforce management solutions for a leading organisation. What You’ll Do: Configure, maintain, and enhance UKG Pro WFM modules including Timekeeping, Absence, Advanced Scheduling, and Analytics. Support system integrations, upgrades, and … performance, ensure data accuracy, and generate insightful reports to inform decision-making. Maintain comprehensive documentation of configurations, processes, and best practices. Create and update KEDB documentation as part of incident management and analysis. Stay current with UKG features, updates, and industry best practices to continuously improve system functionality. What We’re Looking For: Proven hands-on experience with … UKG Pro WFM (Kronos Dimensions), particularly in Timekeeping, Absence, Advanced Scheduling, and Analytics modules. Strong understanding of workforce management processes and solutions. Excellent problem-solving, analytical, and troubleshooting skills. Ability to work effectively both independently and as part of a collaborative team. Strong communication and interpersonal skills to liaise with stakeholders at all levels. Experience with system integrations, data More ❯

London – 3 Days a Week Are you an experienced UKG Pro WFM (formerly Kronos Dimensions) professional ready to make a significant impact? We need your expertise to optimise workforce management solutions for a leading organisation. What You’ll Do: Configure, maintain, and enhance UKG Pro WFM modules including Timekeeping, Absence, Advanced Scheduling, and Analytics. Support system integrations, upgrades, and … performance, ensure data accuracy, and generate insightful reports to inform decision-making. Maintain comprehensive documentation of configurations, processes, and best practices. Create and update KEDB documentation as part of incident management and analysis. Stay current with UKG features, updates, and industry best practices to continuously improve system functionality. What We’re Looking For: Proven hands-on experience with … UKG Pro WFM (Kronos Dimensions), particularly in Timekeeping, Absence, Advanced Scheduling, and Analytics modules. Strong understanding of workforce management processes and solutions. Excellent problem-solving, analytical, and troubleshooting skills. Ability to work effectively both independently and as part of a collaborative team. Strong communication and interpersonal skills to liaise with stakeholders at all levels. Experience with system integrations, data More ❯

London – 3 Days a Week Are you an experienced UKG Pro WFM (formerly Kronos Dimensions) professional ready to make a significant impact? We need your expertise to optimise workforce management solutions for a leading organisation. What You’ll Do: Configure, maintain, and enhance UKG Pro WFM modules including Timekeeping, Absence, Advanced Scheduling, and Analytics. Support system integrations, upgrades, and … performance, ensure data accuracy, and generate insightful reports to inform decision-making. Maintain comprehensive documentation of configurations, processes, and best practices. Create and update KEDB documentation as part of incident management and analysis. Stay current with UKG features, updates, and industry best practices to continuously improve system functionality. What We’re Looking For: Proven hands-on experience with … UKG Pro WFM (Kronos Dimensions), particularly in Timekeeping, Absence, Advanced Scheduling, and Analytics modules. Strong understanding of workforce management processes and solutions. Excellent problem-solving, analytical, and troubleshooting skills. Ability to work effectively both independently and as part of a collaborative team. Strong communication and interpersonal skills to liaise with stakeholders at all levels. Experience with system integrations, data More ❯

and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. … a TOC, NOC, or MCR environment. Strong understanding of live broadcast workflows, encoding, transmission, and routing. Deep knowledge of TCP/IP networking (switching, routing, multicast). Excellent leadership, incident management, and performance development skills. Strong documentation and process optimisation experience. High-pressure decision-making and problem-solving capabilities. Proficiency with Excel/Google Sheets; adaptable across Windows More ❯

delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most More ❯

delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most More ❯

Virtualisation: Hands-on expertise with Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network TroubleshootingThis is an excellent opportunity More ❯

ensuring a resilient, scalable, and high-performing network environment across wired, wireless, and remote access platforms. Alongside this, you’ll oversee the security posture of the network, ensuring compliance, incident management, and protection against evolving threats – supporting the wider IT strategy. Key Responsibilities: Develop and deliver the organisation’s network strategy , ensuring resilience, scalability, and alignment with IT … transformation goals. Lead and manage a high-performing team, responsible for wired, Wi-Fi, and remote access services. Oversee the security of the network , including compliance, vulnerability assessments, and incident response. Provide technical and strategic advice to senior stakeholders on network performance and emerging risks. Manage budgets, procurement, and vendor relationships, ensuring cost-effective service delivery. Drive continuous improvement … with security awareness. Experience in planning and delivering resilient, scalable infrastructure solutions. Familiarity with compliance frameworks (e.g. GDPR, ISO 27001) and their application to networking. Strong vendor and contract management experience. Excellent communication skills and the ability to influence at senior level. More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

/downstream applications for Intraday and End of day activities. Monitor applications availability and report issues pro-actively. Communicate with clients/vendors as required: inform/chase for incident progress, notify them of impending changes or agreed outages Good organizational skills in managing issues, projects and communicating with stakeholders. Fast turnaround of client requests. Log and prioritize tickets … be a big plus. Knowledge of Power & Gas Physical Scheduling Applications such as GMSL PowerTrak, EuroRunner, ENOM, eZ-Ops Working knowledge of ION Endur system. Knowledge of ticket and Incident Management Systems such as JIRA/Service Now Understanding of databases and analyzing SQL scripts. Deployment, configuration and testing of applications. Change Request/Release management Non More ❯

organization and who can effectively communicate with stakeholders at all levels. What the Lead Change & Release Manager will be doing You will be working with the Head of Service Management to ensure that transition releases for their new multi-supplier model are deployed in an effective and secure manner. Controlling change/releases into the new live environment, ensuring … the supplier ecosystem, both internal and external Ensure new releases and processes are in line with ITIL standards Taking ownership of the Emergency Change Processes - working effectively with the incident management team to mitigate any issues What the successful Lead Change & Release Manager will bring to the team You will have strong experience of delivering change withing a … multi-supplier outsourced model, creating associated change management documentation. Experience working in enterprise scale transition teams all working to ITIL standards Understanding of the Business Drivers of change and the business impact of change in a multi-supplier IT estate Experience establishing change processes following ITIL frameworks A strong ability to communicate and influence senior stakeholders across a complex More ❯

distributed systems in the cloud Optimize web applications to ensure performance and scalability Develop automated tests to ensure business needs are met, and allow for regression testing Cloud Infrastructure Management: Contribute to infrastructure improvement initiatives. You will assist with monitoring and Optimisation of Cloud resources. Application Development: Ensure smooth deployment and integration of features. Operations and Maintenance: Resolve operational … issues and minimize downtime when needed. Respond to customer requests this may include direct contact with customers You may need to cover incident management when one of your colleagues is on leave Key Technologies : Cloud based systems, Azure & AWS Full stack Octopus Deploy VueJS, React, Angular Mobile development in Android Studio Who you will be: Passionate about software … to using automated testing platforms and unit tests to deliver readable, maintainable code. Have an great understanding of deployment technologies and concepts Have a good working knowledge of issue management, code versioning, continuous integration and deployment tools. Programming languages that we use are c# full stack, Vue JS You are comfortable with making decisions with general concepts including dependency More ❯

/downstream applications for Intraday and End of day activities. Monitor applications availability and report issues pro-actively. Communicate with clients/vendors as required: inform/chase for incident progress, notify them of impending changes or agreed outages Good organizational skills in managing issues, projects and communicating with stakeholders. Fast turnaround of client requests. Log and prioritize tickets … be a big plus. Knowledge of Power & Gas Physical Scheduling Applications such as GMSL PowerTrak, EuroRunner, ENOM, eZ-Ops Working knowledge of ION Endur system. Knowledge of ticket and Incident Management Systems such as JIRA/Service Now Understanding of databases and analyzing SQL scripts. Deployment, configuration and testing of applications. Change Request/Release management To More ❯

policies to maintain compliance and data integrity. Unmount storage volumes, securely wipe disks, and shut down operating systems following best practices. Ensure adherence to compliance standards and update asset management systems accordingly. Key Skills & Competencies: Database Administration: Proficient in managing databases with a focus on decommissioning-related requirements. Scripting & Automation: Skilled in Shell Scripting (Bash, Python) to automate decommissioning … tasks. Storage & Data Security: Strong understanding of storage management and secure data wiping techniques. Networking & Access Control: Knowledge of network configurations, Firewall rules, and user access protocols. Backup & Recovery: Experience in data backup, recovery, and migration strategies. ITIL & Compliance: Familiarity with incident management, change control processes, and compliance documentation. More ❯

ll do Operations and Compliance: Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations. Provide solutions for site management and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Ensure all work is carried out within a 'safe system' and … maintenance and repair works as assigned by the Site Operations Management. Responsible for trouble shooting, assembly, and the day-to-day scheduling of Maintenance activities. On-call Duties and Incident Management: When applicable, On-call duty which includes monitoring and day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the building management system. More ❯

meet the business’ needs for the project, while working within the confines of the strategic architectural roadmap. The role has key involvement in both project changes, BAU changes and Incident management. Highlighting any technical risks, issues, constraints and dependencies. Identification of potential impact to different Business areas due to all type of changes to Front Office and Future of More ❯

using imaging tools such as SCCM Assist in administration and maintenance of technology infrastructure components May assist in installation, maintenance, troubleshooting and repair of office telephony system Uses corporate incident management system to record and track all support work Maintains accurate hardware and software records for corporate assets Onsite role More ❯

for internal and external production systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. Initiate and lead internal review … responses. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent in Polaris ProductWriter, working More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯