76 to 100 of 157 Incident Management Jobs in the South East

networking best practices. Lead major infrastructure initiatives from design through to implementation. Support & Innovation Continuously assess the evolving needs of the business and identify areas for innovation. Ensure rapid incident response and play a key role in the change and incident management process. Contribute to strategic technology decisions with a focus on resilient network design. Professional Experience More ❯

focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical … required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily … to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. More ❯

focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical … required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily … to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team Take accountability for the availability and performance of the application portfolio, including incident management and release processes Maintain stakeholder satisfaction through quality delivery and effective change management Communicate defect status to management at various levels Partner with technical leaders More ❯

and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams. Maintenance of Unity Connection (Voice Mail) Have experience/understanding of UCCX (desirable) Familiar with SIP Trunks and VoIP/CUCM call routing Working with network management … support experience MS-Teams Direct Routing integration Proven networking background (4 years) Knowledge of network equipment from many of the following vendors - Cisco, HPE/Aruba Experience of IT incident management Exceptional customer service skills including the ability to simplify technical detail Highly organised with the ability to work in a fast-paced, structured manner to meet tight … ownership Must be able to pass security clearance checks and provide a verified record of past employment. Desirable skills : Any APD Cortex support experience would be of interest Network Management: HPE IMC and Solarwinds Aruba/HPE Network knowledge Palo Alto & Fortinet FortiGate firewalls experience advantageous. ITIL Service Management Foundation. Fluke & other cable test equipment Any previous experience More ❯

and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams. Maintenance of Unity Connection (Voice Mail) Have experience/understanding of UCCX (desirable) Familiar with SIP Trunks and VoIP/CUCM call routing Working with network management … support experience MS-Teams Direct Routing integration Proven networking background (4 years) Knowledge of network equipment from many of the following vendors - Cisco, HPE/Aruba Experience of IT incident management Exceptional customer service skills including the ability to simplify technical detail Highly organised with the ability to work in a fast-paced, structured manner to meet tight … ownership Must be able to pass security clearance checks and provide a verified record of past employment. Desirable skills : Any APD Cortex support experience would be of interest Network Management: HPE IMC and Solarwinds Aruba/HPE Network knowledge Palo Alto & Fortinet FortiGate firewalls experience advantageous. ITIL Service Management Foundation. Fluke & other cable test equipment Any previous experience More ❯

and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams. Maintenance of Unity Connection (Voice Mail) Have experience/understanding of UCCX (desirable) Familiar with SIP Trunks and VoIP/CUCM call routing Working with network management … support experience MS-Teams Direct Routing integration Proven networking background (4 years) Knowledge of network equipment from many of the following vendors - Cisco, HPE/Aruba Experience of IT incident management Exceptional customer service skills including the ability to simplify technical detail Highly organised with the ability to work in a fast-paced, structured manner to meet tight … ownership Must be able to pass security clearance checks and provide a verified record of past employment. Desirable skills : Any APD Cortex support experience would be of interest Network Management: HPE IMC and Solarwinds Aruba/HPE Network knowledge Palo Alto & Fortinet FortiGate firewalls experience advantageous. ITIL Service Management Foundation. Fluke & other cable test equipment Any previous experience More ❯

Murex, Bloomberg, Refinitiv, Calypso, Kondor+) and downstream systems. Ensure smooth end-to-end trade lifecycle from capture to settlement. Support development of interfaces for regulatory and compliance reporting. Change & Incident Management Analyze and resolve production issues within the Avaloq treasury domain. Provide 3rd-level support and root cause analysis for system defects. Collaborate with cross-functional teams on … frameworks. Domain Knowledge Solid understanding of Treasury operations, including FX spot/forward, swaps, MM deposits/loans, repos, and derivatives. Knowledge of front-to-back trade lifecycle, risk management, settlement, and accounting. Exposure to regulatory reporting (EMIR, MiFID, Dodd-Frank) and compliance in treasury environments. Other Skills Experience with Avaloq integration frameworks (AIS, APS, ACP tools, Web Services … PL/SQL). Familiarity with Agile methodologies (Scrum, SAFe, Kanban). Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and stakeholder management skills. Nice-to-Have Skills Description: Avaloq certification (ACP - Core/Treasury). Previous experience in Wealth Management/Private Banking environments. Exposure to Cloud-based Avaloq environments More ❯

Murex, Bloomberg, Refinitiv, Calypso, Kondor+) and downstream systems. Ensure smooth end-to-end trade lifecycle from capture to settlement. Support development of interfaces for regulatory and compliance reporting. Change & Incident Management Analyze and resolve production issues within the Avaloq treasury domain. Provide 3rd-level support and root cause analysis for system defects. Collaborate with cross-functional teams on … frameworks. Domain Knowledge Solid understanding of Treasury operations, including FX spot/forward, swaps, MM deposits/loans, repos, and derivatives. Knowledge of front-to-back trade lifecycle, risk management, settlement, and accounting. Exposure to regulatory reporting (EMIR, MiFID, Dodd-Frank) and compliance in treasury environments. Other Skills Experience with Avaloq integration frameworks (AIS, APS, ACP tools, Web Services … PL/SQL). Familiarity with Agile methodologies (Scrum, SAFe, Kanban). Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and stakeholder management skills. Nice-to-Have Skills Description: Avaloq certification (ACP - Core/Treasury). Previous experience in Wealth Management/Private Banking environments. Exposure to Cloud-based Avaloq environments More ❯

About the Role We're seeking a highly experienced Principal Product Security Engineer to join one of our clients Product Security Engineering teams, supporting the delivery and through-life management of secure submarine systems and products. As a key focal point for security and information risk, you'll apply deep technical expertise to ensure that solutions are designed, delivered … standards. Represent Product Security at design reviews, ensuring security considerations throughout the system lifecycle. Manage concurrent work across multiple security programmes and provide technical leadership to junior engineers. Support incident management and contribute to key project documentation including RMADS, Security Strategies, and accreditation evidence. Key Deliverables & Accountabilities Delivery of Risk Management Accreditation Document Sets (RMADS) and associated … with contractual and regulatory security requirements. Providing specialist input to verification, qualification, and design review processes. Contribution to broader project artefacts such as training materials, technical publications, and cyber incident plans. About You You'll bring a proven track record in Product Security or Information Assurance , ideally within the defence or maritime sectors. With strong analytical and communication skills More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. More ❯

lead the infrastructure and operations teams, taking full responsibility for the organisation’s core technology services—including infrastructure, digital workplace, and IT security. You will ensure the secure design, management, maintenance, and performance of key systems such as networks, datacentres, cloud platforms, servers, and end-user devices. Working closely with business and IT leadership, you will define and deliver … status and other reports to specialists, users and managers. Policies, operational procedures and standards: Designs and develops operational standards and procedures for cloud infrastructure, Digital Workplace and Security Operations management, aligning all operations procedures to service expectations and other quality standards. Maintenance and installation: Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure, Digital Workplace and … Security components and services. Defines safety and security procedures to be followed, and delegates tasks at the appropriate level. Incident management: Reviews incidents and breaches of service level agreements. Reports on findings and initiates improvement actions. Automation tools: Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services. More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

Permanent Based in Milton Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential.With over 25 years of experience and trusted by more than 350 institutions worldwide … love to meet you. An experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point for ISO27001, PCI/DSS … modelling and risk assessments for new features and system changes Evaluate and recommend security technologies and tools Operational (40%) Manage security environments across Azure and AWS infrastructure Coordinate security incident response and vulnerability remediation Oversee security monitoring, alerting, and detection capabilities Manage vulnerability assessment and penetration testing programs Maintain identity and access management controls Compliance & Assurance (30%) Maintain More ❯

Permanent Based in Milton Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions … love to meet you. An experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point for ISO27001, PCI/DSS … modelling and risk assessments for new features and system changes Evaluate and recommend security technologies and tools Operational (40%) Manage security environments across Azure and AWS infrastructure Coordinate security incident response and vulnerability remediation Oversee security monitoring, alerting, and detection capabilities Manage vulnerability assessment and penetration testing programs Maintain identity and access management controls Compliance & Assurance (30%) Maintain More ❯

Z/zSystems Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value … middleware teams to manage cross-platform integration (batch scheduling, channel/subsystem config, FICON storage). Implement and maintain platform security controls, hardening and compliance (integration with IAM, secrets management, encryption). Advise on migration or co-existence strategies for modern workloads (containers on Z, virtualization strategy, cloud on-ramps). Maintain runbooks, architecture diagrams and operational runbooks; contribute … evergreen/refresh projects. Required Skills Strong administering Linux on IBM Z or Linux ONE (RHEL/SLES on Z) — strong hands-on experience with z/VM, LPAR management and guest lifecycle. Solid Linux sysadmin skills: kernel tuning, package management, troubleshooting, scripting (bash + Python preferred). Experience with automation tools: Ansible, Terraform or equivalent. Understanding of More ❯

Z/zSystems Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value … middleware teams to manage cross-platform integration (batch scheduling, channel/subsystem config, FICON storage). Implement and maintain platform security controls, hardening and compliance (integration with IAM, secrets management, encryption). Advise on migration or co-existence strategies for modern workloads (containers on Z, virtualization strategy, cloud on-ramps). Maintain runbooks, architecture diagrams and operational runbooks; contribute … evergreen/refresh projects. Required Skills Strong administering Linux on IBM Z or Linux ONE (RHEL/SLES on Z) — strong hands-on experience with z/VM, LPAR management and guest lifecycle. Solid Linux sysadmin skills: kernel tuning, package management, troubleshooting, scripting (bash + Python preferred). Experience with automation tools: Ansible, Terraform or equivalent. Understanding of More ❯

Z/zSystems Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value … middleware teams to manage cross-platform integration (batch scheduling, channel/subsystem config, FICON storage). Implement and maintain platform security controls, hardening and compliance (integration with IAM, secrets management, encryption). Advise on migration or co-existence strategies for modern workloads (containers on Z, virtualization strategy, cloud on-ramps). Maintain runbooks, architecture diagrams and operational runbooks; contribute … evergreen/refresh projects. Required Skills Strong administering Linux on IBM Z or Linux ONE (RHEL/SLES on Z) — strong hands-on experience with z/VM, LPAR management and guest lifecycle. Solid Linux sysadmin skills: kernel tuning, package management, troubleshooting, scripting (bash + Python preferred). Experience with automation tools: Ansible, Terraform or equivalent. Understanding of More ❯