101 to 125 of 144 Service Management Jobs in the South East

network infrastructure across the client's site. This role will act as a key point of contact between tenant businesses, internal operations, and third-party IT providers, ensuring smooth service delivery and strategic alignment of digital infrastructure. Key Responsibilities Serve as the primary liaison for tenants on IT network-related matters Coordinate service delivery with external IT contractors … and internal teams Manage network access and provisioning for new and existing tenants Support incident response and troubleshoot connectivity issues Monitor network performance and escalate issues where necessary Ensure service level agreements are met and maintain strong relationships with providers Contribute to planning for network upgrades and cybersecurity improvements Maintain accurate documentation of network configurations and service records … Communicate clearly with stakeholders regarding planned works or disruptions Support IT requirements for tenant onboarding, departures, and relocations Essential: Proven experience in IT coordination or network management Strong technical understanding of networking equipment (e.g., Extreme, Aruba, Palo Alto, Mitel) Knowledge of wired/wireless networks, telephony, firewalls, and related technologies Excellent communication and stakeholder engagement skills Ability to manage More ❯

in the office About Monument Technology Limited Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Monument Technology takes the proven, end to … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong … success delivering mobilisation programmes end-to-end, with measurable impact. Excellent interpersonal, communication, and negotiation skills. Comfortable managing your own workload and supporting team delivery under pressure. Familiarity with service management frameworks and ITIL principles (desirable). Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint. Our Culture And Values Our culture and More ❯

in the office About Monument Technology Limited Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Monument Technology takes the proven, end to … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong … success delivering mobilisation programmes end-to-end, with measurable impact. Excellent interpersonal, communication, and negotiation skills. Comfortable managing your own workload and supporting team delivery under pressure. Familiarity with service management frameworks and ITIL principles (desirable). Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint. Our Culture And Values Our culture and More ❯

in the office About Monument Technology Limited Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Monument Technology takes the proven, end to … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong … success delivering mobilisation programmes end-to-end, with measurable impact. Excellent interpersonal, communication, and negotiation skills. Comfortable managing your own workload and supporting team delivery under pressure. Familiarity with service management frameworks and ITIL principles (desirable). Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint. Our Culture And Values Our culture and More ❯

a leader in the public sector, is seeking a ServiceNow Developer to join their existing team on a permanent basis. With a focus on developing and refining the IT Service Management (ITSM) toolsets, you will be involved in providing technical support and expertise to the national operations centre. You will assist in vital operations and strategic work as … the CSC seeks to improve and modernise its ITSM platform and tooling, which is currently an on-premise installation of Service Now. Applicants must demonstrate the following: ServiceNow development/Administration experience ITSM ITIL Experience and knowledge of the Government Security Classifications levels and an understanding of the Cabinet Office Security Policy Framework The role holder must be eligible More ❯

technical specifications and user guides. Support system upgrades, enhancements, and integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset More ❯

and proactively identify potential issues. Contribute ideas and feedback to improve the system and user experience. About You We’re looking for someone who takes pride in delivering exceptional service quality and enjoys really getting to know the application — understanding how it works inside out so you can replicate and solve complex issues. You’ll likely have: Experience supporting … web-based applications in a production environment. Basic knowledge of SQL Server . Strong analytical and problem-solving skills, with attention to detail. Excellent communication and customer service skills. A proactive, methodical approach and the ability to work both independently and collaboratively. Desirable Skills Familiarity with IIS , APIs , or cloud-hosted web applications . Understanding of software development or … testing processes. Experience with ticketing or service management tools (e.g., Jira, ServiceNow). Why Join? Opportunity to work on a mission-critical application that makes a real impact. A culture that values quality, curiosity, and continuous learning . Supportive environment where your expertise will be appreciated and developed. Please note that due to the volume of applications, we More ❯

and proactively identify potential issues. Contribute ideas and feedback to improve the system and user experience. About You We’re looking for someone who takes pride in delivering exceptional service quality and enjoys really getting to know the application — understanding how it works inside out so you can replicate and solve complex issues. You’ll likely have: Experience supporting … web-based applications in a production environment. Basic knowledge of SQL Server . Strong analytical and problem-solving skills, with attention to detail. Excellent communication and customer service skills. A proactive, methodical approach and the ability to work both independently and collaboratively. Desirable Skills Familiarity with IIS , APIs , or cloud-hosted web applications . Understanding of software development or … testing processes. Experience with ticketing or service management tools (e.g., Jira, ServiceNow). Why Join? Opportunity to work on a mission-critical application that makes a real impact. A culture that values quality, curiosity, and continuous learning . Supportive environment where your expertise will be appreciated and developed. This role is 100% office based and you must therefore More ❯

technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and … networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices Provide … databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. More ❯

technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and … networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices Provide … databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. More ❯

in any format, to any destination in the most efficient and reliable way possible. Summary of Role The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The Fixed Services Master Control Room is currently undergoing an exciting expansion. We handle playout, distribution and transmission of high-profile linear radio, TV, and OTT … operationally hands-on, technically focussed role. You will be responsible for working with operations teams, support engineering, and internal stakeholders to ensure the MCR is delivering an outstanding technical service for our customers. You will work on technical projects with a key role in launching new systems and services into the MCR. You will also support the operations teams … planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in documentation and More ❯

in any format, to any destination in the most efficient and reliable way possible. Summary of Role The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The Fixed Services Master Control Room is currently undergoing an exciting expansion. We handle playout, distribution and transmission of high-profile linear radio, TV, and OTT … operationally hands-on, technically focussed role. You will be responsible for working with operations teams, support engineering, and internal stakeholders to ensure the MCR is delivering an outstanding technical service for our customers. You will work on technical projects with a key role in launching new systems and services into the MCR. You will also support the operations teams … planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in documentation and More ❯

in diagnosing and repairing consumer and business IT equipment, while also supporting clients with Microsoft 365 administration. The apprentice will gain practical skills in both technical repair and cloud service management, with full training provided. Responsibilities Assist with diagnosing hardware and software issues on desktops, laptops, and mobile devices. Support in carrying out repairs including component replacements, upgrades … and system rebuilds. Help maintain accurate job records and manage ticketing systems. Provide friendly and professional front-desk support to walk-in customers. Support stock management and basic workshop organisation. Assist with client onboarding to Microsoft 365, including account setup and licensing. Learn to manage users, groups, and permissions within Microsoft 365. Help troubleshoot common email, Teams, and OneDrive … in resolving client tickets and projects. Desirable skills: Passion for technology, problem-solving, and helping people. Strong interest in both hardware repair and cloud services. Good communication and customer service skills. Willingness to learn new systems and follow technical procedures. Organised, reliable, and able to follow health and safety guidelines. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ More ❯

core team of Subject Matter Experts who safeguard the system's integrity and accuracy, managing system configurations. Our IT team, based in India, oversees system integrations, and responds to service requests from regional stakeholders. We are seeking to expand our London team with a Workday Analyst who will support the various geographic areas and time zones where Workday is … in relevant testing activity. Record root-cause and impact analyses, as well as configuration documentation for all tickets. Manage security assignments and approvals within the time zone and handle service requests when necessary. Prepare and communicate KPIs related to support and Workday adoption/usage within the time zone. Change and Communication Support Work with regional teams to facilitate … on user needs and experiences to enhance the overall Workday experience. Disseminate key information and decisions to the global HR communities. Train regional teams on new Workday features. Release Management and Ad-hoc Projects Review and assess feature updates provided by Workday. Adapt test scripts for configuration changes and partner with regional teams for local regression testing. Document and More ❯

core team of Subject Matter Experts who safeguard the system's integrity and accuracy, managing system configurations. Our IT team, based in India, oversees system integrations, and responds to service requests from regional stakeholders. We are seeking to expand our London team with a Workday Analyst who will support the various geographic areas and time zones where Workday is … in relevant testing activity. Record root-cause and impact analyses, as well as configuration documentation for all tickets. Manage security assignments and approvals within the time zone and handle service requests when necessary. Prepare and communicate KPIs related to support and Workday adoption/usage within the time zone. Change and Communication Support Work with regional teams to facilitate … on user needs and experiences to enhance the overall Workday experience. Disseminate key information and decisions to the global HR communities. Train regional teams on new Workday features. Release Management and Ad-hoc Projects Review and assess feature updates provided by Workday. Adapt test scripts for configuration changes and partner with regional teams for local regression testing. Document and More ❯

core team of Subject Matter Experts who safeguard the system's integrity and accuracy, managing system configurations. Our IT team, based in India, oversees system integrations, and responds to service requests from regional stakeholders. We are seeking to expand our London team with a Workday Analyst who will support the various geographic areas and time zones where Workday is … in relevant testing activity. Record root-cause and impact analyses, as well as configuration documentation for all tickets. Manage security assignments and approvals within the time zone and handle service requests when necessary. Prepare and communicate KPIs related to support and Workday adoption/usage within the time zone. Change and Communication Support Work with regional teams to facilitate … on user needs and experiences to enhance the overall Workday experience. Disseminate key information and decisions to the global HR communities. Train regional teams on new Workday features. Release Management and Ad-hoc Projects Review and assess feature updates provided by Workday. Adapt test scripts for configuration changes and partner with regional teams for local regression testing. Document and More ❯

Your new role Here at Hitachi Rail we have a unique opportunity for an experienced SAP Technical Consultant who will s upport the business through the day-to-day management of the SAP Platform applications. This role operates in a fast-paced environment with regular collaboration with both internal and external stakeholders. Key responsibilities include: Provide 2nd/3rd … line support for incidents reported to the service desk in line with SLA. Design & deliver technical/functional solutions against specifications and blueprints in accordance with agreed standards and procedures Complete unit and integration testing of developments in line with agreed processes ensuring completion within allocated timescales Deliver regular release items (problems and requests) understanding business requirements and completing … modules. Completed at least 3 significant full systems implementation lifecycles Completed solution configuration for primary module Operated in multi-project, matrix managed environment Experience of systems development and project management methodologies Experience of Manufacturing/Service Management Organisations Excellent/effective communications skills to all levels of the organisation Desirable Knowledge/Experience of DB2 & HANA databases More ❯

blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution … adoption to ensure measurable transformation outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution … adoption to ensure measurable transformation outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. Key Responsibilities Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution … adoption to ensure measurable transformation outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

Month Contract – Hybrid (London) VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow. We’re seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation’s End User Computing (EUC) journeys. This role … IT Services Design and Optimise User Journeys Lead UX Strategy for IT Simplification Initiatives Develop and Maintain UX Standards and Guidelines Collaborate Across IT and Business Functions Support Change Management and Adoption Creative, user-focused approach to problem solving Document findings and Guidelines UX Consultant Role Details: Contract: 6 months (Inside IR35) Location: London – Hybrid Apply now to the More ❯

Managers. What you will bring: Working knowledge of Windows Server administration. Experience managing and administering Active Directory. Proven experience providing IT support in an enterprise environment. Familiarity with IT Service Management systems (e.g., ServiceNow). Hands-on experience with virtualization technologies. If you are interested in this role but not sure if your skills and experience are exactly More ❯

and required fields; fix gaps rapidly to keep reporting dependable. Produce category MI from, SpendViz and Ariba to inform decisions (pipeline, cycle times, compliance, value delivery). Supplier Risk Management (SRM) & compliance: Initiate and coordinate SRM assessments and ongoing reviews (e.g., InfoSec, Privacy, BCM/Resilience) for material/critical suppliers; ensure Riskonnect/Ariba status and artefacts are … approvals follow policy thresholds. Stakeholder engagement & business partnership: Act as trusted advisor to the Cloud and ICS teams and adjacent technology stakeholders (HR/Finance/CRM platform owners, service management, programme teams), aligning category plans with roadmaps and transformation priorities. Work seamlessly across UK/US/France & Mumbai teams; drive clarity on business requirements, evaluation criteria … Sourcing team savings targets; all material suppliers through SRM with actions tracked to closure. Stakeholder engagement: build appropriate stakeholder relationships. The Requirements: Extensive experience in IT Procurement/Category Management (cloud services, software/SaaS, or cyber security). Strong record leading multi-stage sourcing and complex negotiations. Demonstrable a clear understanding of category planning capability (market analysis, segmentation More ❯

to business needs, with a user-centric approach. Maintain up-to-date documentation for support processes, user guides, and system configurations. Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user. Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment. Contribute to weekly service management reviews, sharing insights … and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. *Rates depend on experience and More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working … transfer and best practice. Design, implement, and optimise UEM solutions using Workspace ONE (primary) and JAMF (legacy). Contribute to project delivery and support the EUC technology roadmap. Drive service improvements, automation, and process optimisation. Ensure secure, compliant, and user-centred support aligned to Zero Trust principles. This is a high-impact contract role where your expertise will make More ❯