101 to 125 of 147 Service Management Jobs in the South East

Overview of the role We are currently looking for a 1st Line Telecoms Service Desk Engineer to join our knowledgeable team of three engineers. You will be the initial contact supporting our clients through the phone to resolve or escalate their Telecoms issues. You will be supporting the other teams in the business with Telecom queries, logging tickets and … strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our 1st Line Telecoms Service … out routine maintenance tasks on client’s phone systems. Assist the Business Consultants with questions regarding customer set up or products to ensure they can move forward. Assist the Service Delivery Managers when they need assistance regarding customer service issues or faults. Communicate with our customers through any faults or changes that you are involved in. Ensure our More ❯

to deliver against identified business objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer stakeholders and Computacenters project team … to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry Lead knowledge sharing activities, and be a regular contributor to team meeting. What youll need Solid … experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following solution areas: cloud management solutions, orchestration solutions, discovery solutions, security operations, governance More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers … and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This … a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders More ❯

3rd Line Cloud Network Engineer you will join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Experience working with Cisco Catalyst Switches, Cisco Nexus Switches, Cisco ISR and ASR Routers, and Cisco ISE Experience with Juniper Apstra, Cisco ACI, or other Software-Defined Networking More ❯

Subco’s international optical and IP networks. Working within a rotating shift roster, you’ll monitor network performance, resolve incidents, manage stakeholder communications, and execute change activities to ensure service continuity across critical infrastructure. This role is operations-focused and sits within our global NOC structure, reporting to the Acting NOC Manager based in London, UK. You’ll work … routers/switches, and environmental telemetry using tools like MCP, Observium, and New Relic. Triage and resolve network events and incidents in accordance with SLAs, escalating appropriately via Jira Service Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the … change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation are preserved. Support continuous improvement by identifying incident trends, participating in post-incident reviews (PIRs), and helping evolve monitoring rules and automation alerts. Produce and maintain clear technical More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

Business Analytics - Vice President We are seeking to hire within the EMEALA Business Analytics Team, supporting Client Coverage teams and providing business management support to EMEALA Client Coverage Leadership. The ideal candidate will be comfortable building relationships with stakeholders across multiple functions; have experience in data and analytics, and be comfortable delivering presentations and insights to Management both … presentations for delivery by Client Coverage Leadership at sales on-sites, town halls and other forums – regularly hosting periodic sales meetings. Partner with Business Enablement/Operations, Finance, Client Service Management, Marketing, Product Development, and other functions to ensure the effective operation of the Distribution function within the business. Identify ways to enhance processes and achieve efficiencies primarily … and delegates across the organization. Attention to detail; ability to work to competing deadlines; and a solutions-focused approach. The ideal candidate will lead the team in producing key management reports that are presented to regional and group leadership. Strong organizational, communication and time management skills are essential. Strong analytical and technical skills; advanced Microsoft Excel and PowerPoint More ❯

teams to implement, maintain, and optimise our Azure environment. Implementing continuous improvements to our guardrails and policies to deliver stable, resilient and secure cloud solutions. Ideal Candidate: Azure & M365 Management: Deploy, configure, and maintain Azure infrastructure (VMs, storage, networking, Entra ID, M365 services). Monitoring & Security: Implement monitoring, logging, and security best practices (Azure Monitor, Log Analytics, Defender, compliance … in production environments. Strong knowledge of Azure IaaS, PaaS, SaaS, and networking (VNETs, VPNs, ExpressRoute). Proficiency in automation and scripting (PowerShell, Azure CLI, Terraform). Experience with endpoint management & security (Intune, Autopilot, Defender). Familiarity with DevOps tools (Azure DevOps, Git, CI/CD). Azure certifications (Azure Administrator, Solutions Architect) preferred. Knowledge of ITIL service management More ❯

to help you belong and make a real impact. What You'll Do Location: Paddington or Newbury To support the Director and the team leading Vodafone Cloud Infrastructure and Service Management business. The role includes financial support for major projects, controlling OPEX and CAPEX budgets, preparing month-end closing reports, and analysis for actuals vs. budgets. Provide standard … governance of the business. Share best practices across local markets to drive cost reduction and meet OPEX targets. Build strong relationships with Business and VSOL Finance teams. Liaise with management on financial and operational issues. Key accountabilities and decision ownership: Manage financial controls, ensure governance, and deliver high-quality financial insights and challenges. Lead the budgeting process and monthly … change and take ownership of initiatives. Must-have technical/professional qualifications: ACA/CIMA/ACCA qualified or experience in international blue-chip companies. Strong technology understanding and service provider model knowledge. Proficient in Excel and PowerPoint. Effective communication and presentation skills for senior stakeholders. Ability to influence and build relationships at a senior level. Not a perfect More ❯

Job Title: ServiceNow Architect (ServiceNow Sales And Order Management ) Location: Reading, UK (Hybrid - 2-3days/week onsite) Duration: 06+ Months Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional … specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform … functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus." Mandatory Skills SERVICENOW ITAM Desirable Skills WORKING KNOWLEDGE OF ITSM TOOLS, ADMIN More ❯

IT Service and Operations Manager Reference number: (phone number removed) Salary: £59,900 per annum + 25 days Annual leave + Pension Scheme Location: The office location is at Woodham Lane, New Haw, Addlestone, Surrey KT15 3LS. Contract type: Permanent Working pattern: Flexible working, Full-time, Job share, Part-time The Veterinary Medicines Directorate (VMD) is an Executive Agency … for Environment, Food and Rural Affairs (Defra) and is responsible for ensuring the safety, quality, and efficacy of veterinary medicines in the UK. We are recruiting for a VMD Service and IT Operations Manager About the job The Service and IT Operations team is responsible for the live running and maintenance of the VMD services available to users. … The team will also take on the service management relationship between VMD and a managed service provider for our public facing VMD digital services. As the IT Service and Operations Manager, you will agree and monitor IT service levels across all relevant business functions, managing an operations team with a user-centric support approach, focused More ❯

seeking a 3rd Line Cloud Network Engineer to join a small, dynamic team of 2nd and 3rd Line engineers. Your responsibilities will include executing planned activities through a Change Management Process, monitoring systems using Event Management tools, and responding to incidents via the Incident Process, including incident triage and escalation to the Service Management Team. Key … with and supporting design and engineering teams Maintaining and supporting both virtual and physical network solutions, providing updates to the Operations Lead Conducting readiness assessments for new releases entering service Producing and maintaining documentation such as Work Instructions and Patching Schedules Key Skills and Experience: Cloud Administration (e.g., Broadcom NSX-T) Transferable Skills and Experience: Firewall Management (e.g. … Cisco Firepower Management Center) Network Devices (e.g., Cisco IOS, NXOS, FXOS, Juniper JUNOS) Network Authentication (e.g., Cisco ISE) Event Management Tools (e.g., SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g., vCenter - use of, not administration) If you're interested in this 3rd Line Cloud Network Engineer role, please send your updated CV to , and I will get in touch. More ❯

to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

to oversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

Infrastructure Leadtooversee the infrastructure of technical operations, managing a team of IT professionals, and developing strategic solutions to meet the technology needs. Role & Responsibilities Provide IT leadership and vision. Service Management: Ensure the streamlined IT operation of the IT technical department in alignment with the business objectives of the organisation. Manage and deliver IT services to meet the … needs of the company, including service management, planning, and support processes. Provide technical knowledge to support, maintain and deliver on all IT projects and objectives. Oversee the planning, implementation, and tracking of specific short-term and long-term projects. Manage and develop a high-performing team of IT professionals. Foster a collaborative, supportive, and performance-oriented environment. Security … and compliance policies. Required Skills Proven experience as an IT Manager with the ability to demonstrate leadership qualities. Designing/developing IT systems and planning IT implementation. Strong project management skills Strong understanding of IT infrastructure, systems, and landscapes including Microsoft Server, Hyper-V, M365 & Cybersecurity frameworks such as CIS. Strong understanding of data analysis, hardware/software and More ❯

IT strategies to support business efficiency, growth, and resilience. Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security. Manage daily IT operations including user support, service desk, incidents, change control, and asset management. Ensure IT services meet defined SLAs and deliver high user satisfaction. Establish and maintain governance and compliance controls, including data protection (GDPR … Identify and implement value-adding technology solutions and cost-saving initiatives. Lead and mentor the internal IT team, fostering a collaborative, high-performing environment. Manage third-party vendors and service providers, ensuring value for money and quality service. Advise senior leadership on IT risks, compliance issues, and innovation opportunities. Lead software development and systems integration strategies. Coordinate closely with … Serve as the lead for GDPR compliance activities within the business. Provide direct support to users, ensuring prompt and professional issue resolution. Key Skills & Knowledge: Strong background in IT service management (preferably ITIL-based) Deep understanding of governance, risk, and compliance frameworks Demonstrated success in delivering efficient, secure IT operations Expertise in data protection, cybersecurity, and risk mitigation More ❯

IT strategies to support business efficiency, growth, and resilience. Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security. Manage daily IT operations including user support, service desk, incidents, change control, and asset management. Ensure IT services meet defined SLAs and deliver high user satisfaction. Establish and maintain governance and compliance controls, including data protection (GDPR … Identify and implement value-adding technology solutions and cost-saving initiatives. Lead and mentor the internal IT team, fostering a collaborative, high-performing environment. Manage third-party vendors and service providers, ensuring value for money and quality service. Advise senior leadership on IT risks, compliance issues, and innovation opportunities. Lead software development and systems integration strategies. Coordinate closely with … Serve as the lead for GDPR compliance activities within the business. Provide direct support to users, ensuring prompt and professional issue resolution. Key Skills & Knowledge: Strong background in IT service management (preferably ITIL-based) Deep understanding of governance, risk, and compliance frameworks Demonstrated success in delivering efficient, secure IT operations Expertise in data protection, cybersecurity, and risk mitigation More ❯

AI transformation solutions tailored to customer needs. Engage in pre-sales activities, technical workshops, and strategic client meetings to define solution direction. Promote and position partner technologies and internal service offerings. Develop trusted advisor relationships with enterprise stakeholders. Lead technical governance and quality assurance on solution design and delivery. Represent the business at industry events and partner forums. Mentor … in designing and delivering enterprise AI systems and services. Strong understanding of public cloud platforms (Azure, AWS, Google Cloud) and data centre modernisation. Excellent client engagement, presentation, and stakeholder management skills. Familiarity with service management, technical documentation standards, and vendor tools. Security clearance or the ability to obtain it is advantageous. More ❯

to join the front office Application Support team within a leading Investment bank sotting on the FX desk. The team provides support to the Fixed Income desk, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. They are looking for someone More ❯

Administrator to join our team 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Required Skills: - ITSM Tooling - Event Management Tooling (SolarWinds and SCOM More ❯

CMDB. This role would be hybrid working with the client site based in London. In this role you will provide architecture and technical leadership and own day-to-day management of architecture activities and architecture deliverables (Business Architecture, Systems and Technical architecture domains) on projects ensuring delivery of high-quality architecture deliverables aligned to strategic target architecture and relevant … web services and ESB approaches Good technical skills and awareness of enterprise-grade solution architecture Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational More ❯

the HR systems portfolio—driving stability, scalability, and performance in line with the organisation’s strategic priorities. What You’ll Be Doing: Leading the enhancement and day-to-day management of ResourceLink (Zellis HCM) and associated systems. Ensuring timely and effective 2nd & 3rd line support for business critical applications. Overseeing system upgrades, configurations, and integrations —from planning through to … track record of successfully managing complex enterprise systems within large organisations. Excellent stakeholder engagement and a strategic mindset around enterprise systems. A strong grasp of data security , compliance, and service management frameworks like ITIL . Proven leadership in both managing internal teams and working with third-party vendors. A forward-thinking approach to automation and emerging technologies such … as AI. Bonus points for formal project management certifications (e.g., PRINCE2, PMP) and experience with IT best practices. This contract offers the chance to make a tangible difference within a respected organisation, shaping the direction of its HR systems landscape. Please send in your CV for immediate consideration – Interviews happening early July More ❯

organisation embarking on a critical IT transformation project. Our client is looking for an IT Deployment Specialists to support the rollout of Windows 11 and upgrade their Mobile Device Management (MDM) infrastructure across the business. This is a hands-on, field-based role ideal for candidates with solid IT support experience and a passion for delivering smooth technical transitions … with new handsets, set up to company standards. Migrate existing devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the IT Service Management (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for More ❯

organisation embarking on a critical IT transformation project. Our client is looking for an IT Deployment Specialists to support the rollout of Windows 11 and upgrade their Mobile Device Management (MDM) infrastructure across the business. This is a hands-on, field-based role ideal for candidates with solid IT support experience and a passion for delivering smooth technical transitions … with new handsets, set up to company standards. Migrate existing devices to a new MDM solution. Deliver basic guidance to users on using new or upgraded devices. Documentation & Asset Management Log all work undertaken into the IT Service Management (ITSM) system. Maintain accurate records of all hardware and software assets involved. Record issues and resolutions clearly for More ❯