26 to 50 of 188 Customer Service Jobs in the South West

owning them to resolution. Answering and logging all incidents/requests whether received via phone, email or face to face. Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion. Create and administer user and email accounts for the companies Active Directory and Office365 systems. Installation, configuration and support of Microsoft Operating systems … best practice - Antivirus, Backup/Restore Hardware build and repair including peripherals Maintain and administer mobile phones and their operating systems Support of video conferencing equipment Develop and expand Service Desk knowledge base Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary Project a positive image of … IT and maintain/develop good working relationships with both internal and external customers to improve service delivery. PERSON PROFILE: QUALIFICATIONS, SKILLS AND EXPERIENCE An aptitude for learning and a passion for technology Hardware repair skills preferable Knowledge of mobile phones and their operating systems specifically iOS and Android Exceptional customer service skills Excellent written as well More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

troubleshooting, resolving and escalation of daily support incidents/requests received via ticketing system General AD and M365 user creation and modifications General server room and infrastructure maintenance Maintaining customer machines, installing software and updates to ensure they are fully patched and resolving any known vulnerabilities Supporting users in the use of computer equipment by providing necessary training and … advice Liaise with 3rd part support partners to resolve issues Maintain a high degree of customer service General Requirements Full UK driving licence Previous experience in an IT Support environment Good general IT skills and knowledge Proficiency with Operating systems like MS Windows and Server Experience in troubleshooting and resolving hardware issues Microsoft AD and M365 familiarity Solid … understanding of network principles and network troubleshooting Ability to work independently and as part of a team Excellent problem-solving abilities Strong communication and customer service skills Smart and presentable at all times Relevant IT certifications and knowledge in setting up and maintaining virtualised environments would be beneficial More ❯

troubleshooting, resolving and escalation of daily support incidents/requests received via ticketing system General AD and M365 user creation and modifications General server room and infrastructure maintenance Maintaining customer machines, installing software and updates to ensure they are fully patched and resolving any known vulnerabilities Supporting users in the use of computer equipment by providing necessary training and … advice Liaise with 3rd part support partners to resolve issues Maintain a high degree of customer service General Requirements Full UK driving licence Previous experience in an IT Support environment Good general IT skills and knowledge Proficiency with Operating systems like MS Windows and Server Experience in troubleshooting and resolving hardware issues Microsoft AD and M365 familiarity Solid … understanding of network principles and network troubleshooting Ability to work independently and as part of a team Excellent problem-solving abilities Strong communication and customer service skills Smart and presentable at all times Relevant IT certifications and knowledge in setting up and maintaining virtualised environments would be beneficiald02fcfcb-6df4-40ee-95cf-3eb059ce3173 More ❯

IT Service Team Lead Location: Bristol - Abbeywood Contract: 6 months (with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function. You'll be responsible for leading … engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience. This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team … of engineers to deliver compliant IT services Host daily calls and ensure issues are resolved effectively Engage with service managers and stakeholders to maintain smooth delivery Use reporting and data to drive performance and resource forecasting Manage escalations, complaints, and process improvements Conduct regular 121s and ensure high team engagement What we're looking for: Strong leadership and organisational More ❯

IT Service Team Lead Location: Bristol - Abbeywood Contract: 6 months (with likely extension) Clearance: SC Cleared (Must hold Active SC) We're supporting a large public sector customer in Bristol who require a talented IT Service Team Leader to manage a team of engineers within their IT services function. You'll be responsible for leading … engineers, ensuring SLAs and KPIs are consistently met while driving service improvements and delivering a first-class customer experience. This role is perfect for someone with a strong track record of leading IT service teams, managing escalations, and building strong customer relationships in a structured service delivery environment. Key responsibilities: Lead and motivate a team … of engineers to deliver compliant IT services Host daily calls and ensure issues are resolved effectively Engage with service managers and stakeholders to maintain smooth delivery Use reporting and data to drive performance and resource forecasting Manage escalations, complaints, and process improvements Conduct regular 121s and ensure high team engagement What we're looking for: Strong leadership and organisational More ❯

THE ROLE We are looking for an IT Education Engineer to join our dynamic team at Nexus, for a school near Salisbury. In this role you will provide great customer service to our schools, whilst providing high quality IT tech support. You may have been or currently an IT technician on a school site or education setting and … the helpdesk and making sure that they are handled and prioritised accordingly. You will be responsible for supporting the IT services of the school, with a particular emphasis on customer service. Nexus Associates are looking for a talented and motivated IT technician who has a real flair for technology and thrives on providing exemplary customer service to … the Stonehenge area. KEY RESPONSIBILITIES Take ownership of problems and proactively resolve incidents or changes allocated to you by your line manager Maintain focus on the whole life of service delivery, from the first touch point to the closure of the incident Supporting the team to build a culture of continuous improvement Maintain a close view of incidents and More ❯

DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health … resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at More ❯

We’re excited to offer a fantastic opportunity for a Client Advisor to join our dynamic technology company in the property sector. If you're passionate about delivering exceptional customer service, thrive in fast-paced environments, and enjoy building strong relationships, this role could be the perfect fit for you. About the role As a Client Advisor in … efficiently and with care. From handling client enquiries through various channels (phone, email, etc.) to completing tasks using our organisation's software, your focus will be on delivering exceptional service that aligns with our KPIs and company standards. In this role, you’ll take ownership of customer issues, working proactively to resolve them and contributing to a smooth … in line with our established procedures, and work closely with colleagues to meet departmental goals. About You To succeed, you’ll need a strong understanding of the importance of customer service, excellent computer skills (including proficiency in Microsoft Office), and the ability to build relationships at all levels. Clear communication is key, and you’ll need to feel More ❯

IT Service Desk Analyst, £39,000 - £42,000, 12 month FTC, Bournemouth, onsite, opportunities for progression, great company culture The Role: As an IT Service Desk Analyst you'll be providing local IT systems support, training and advice to colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, desktops and applications. … You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all our locations. … Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle . Travel to other sites will be fully expenced. What we need More ❯

Business Administrator Apprentice at Kentures Ltd. Join our growing team and gain experience in office admin, online marketing, social media management, e-commerce, customer emails, and phone support. A great opportunity to learn and grow in a tech-focused company. Role Administrative Support: Maintain office facilities, ensuring they are well-equipped and functional Supervise administrative staff and provide support … to executive leadership Manage contracts, negotiations, and relationships with vendors and service providers Coordinate between different departments to streamline workflows and improve productivity Oversee day-to-day operations, ensuring processes run smoothly and efficiently Develop and implement business strategies and plans that align with the company's goals and objectives Researching companies based on their location and collating the … information which will then be used for our in-house marketing campaigns Emailing and calling prospective clients and tailoring their response Developing your sales, marketing and customer service skills through ongoing training and support Producing content for our company blog and newsletter while conducting industry research Proactively contributing to team meetings & business knowledge share Developing your sales, marketing More ❯

the Company: Join a leading Facilities Management provider delivering hard and soft services to a range of commercial and industrial clients nationwide. We pride ourselves on providing first-class customer service and a supportive team culture, offering engineers the tools, training, and autonomy to thrive in their roles. Role Overview: We are looking for a skilled Mobile Fabric … sites in the North Somerset area. You will be responsible for ensuring buildings are safe, well-maintained, and compliant, working closely with the wider FM team to deliver exceptional service to clients. Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive repairs on a range of building fabric systems. Undertake general building maintenance tasks, including carpentry, plumbing, painting … duties. Respond quickly and effectively to reactive maintenance requests. Complete all job sheets and paperwork accurately, maintaining compliance with company procedures. Liaise with clients and site teams, providing excellent customer service at all times. Ensure all work is carried out safely and in accordance with health & safety guidelines. Support the wider engineering team with additional duties as required. More ❯

where you will provide technical sales support and be fully trained on electrical products with a great work life balance? This is a great opportunity for someone who is customer service focussed that is interested in design or engineering products that wants to start their career and be fully trained with great career prospects This company have been … they are renowned for offering a great service. This is a great opportunity for someone to start their career within electrical engineering. This role will suit someone with a customer service attitude and an interest in engineering and has a commercial aptitude. The Role: *Office based Monday to Friday, 8am-5pm *Providing Phone technical sales support for customers More ❯

where you will provide technical sales support and be fully trained on electrical products with a great work life balance? This is a great opportunity for someone who is customer service focussed that is interested in design or engineering products that wants to start their career and be fully trained with great career prospects This company have been … they are renowned for offering a great service. This is a great opportunity for someone to start their career within electrical engineering. This role will suit someone with a customer service attitude and an interest in engineering and has a commercial aptitude. The Role: *Office based Monday to Friday, 8am-5pm *Providing Phone technical sales support for customers More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

We have an opportunity for an IT Service Local Delivery Analyst to join our team in Hurn. This is a full time, fixed term role until September 2026 which will be primarily office based. The starting salary is £39,000 - £42,000 depending on experience. The Role: As an IT Service Local Delivery Analyst you'll be providing … and operation of the organisation's devices, infrastructure and applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will … provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams. Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle . What More ❯

Job summary The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non-resolved incidents and service requests to specialist IT/Clinical support and third-party IT system and service suppliers. It also procures hardware and software to support the organisation. This role is to be part of the IT … community support team which is part of the wider Support team in its day to day operations providing a high-quality IT Service, which is the first point of contact for all staff within GHC. The role requires travelling to various sites across Gloucestershire to provide support to clinical and administrative staff. The support service provides a customer facing service to resolve customers' day to day technology queries, resolve issues and manage incidents, problems, service requests through to resolution. The post holder will be part of the core hub that will manage real time communications with customers on the current status of IT Systems and Operations, liaising directly with any other team as required. The More ❯

Field Service Engineer - Shape the Future of Diagnostics Are you passionate about technology, problem-solving, and making a real difference in healthcare? An established UK-based IVD company with over 40 years of expertise in clinical, food, veterinary, and environmental diagnostics is looking for a motivated Field Service Engineer to join its growing service team. This is … calibrations. Troubleshoot technical issues to minimise downtime for customers. Provide hands-on technical training and support to end-users. Collaborate with Sales, Operations, and Technical Support to deliver exceptional customer service. Maintain accurate service records in line with regulatory standards. What We're Looking For A degree/diploma in Engineering, Biomedical Science, Electronics , or a related field. … Experience in field service, instrumentation, or laboratory diagnostics (but full training provided for Biomedical Scientists). Strong problem-solving skills with a mechanical/electrical mindset. Excellent communication and customer service skills. A proactive, independent worker who's flexible and travel-ready. Full UK driving licence (essential). Knowledge of ISO 13485/CE/UKCA quality More ❯

Field Service Engineer - Shape the Future of Diagnostics Are you passionate about technology, problem-solving, and making a real difference in healthcare? An established UK-based IVD company with over 40 years of expertise in clinical, food, veterinary, and environmental diagnostics is looking for a motivated Field Service Engineer to join its growing service team. This is … calibrations. Troubleshoot technical issues to minimise downtime for customers. Provide hands-on technical training and support to end-users. Collaborate with Sales, Operations, and Technical Support to deliver exceptional customer service. Maintain accurate service records in line with regulatory standards. What We're Looking For A degree/diploma in Engineering, Biomedical Science, Electronics , or a related field. … Experience in field service, instrumentation, or laboratory diagnostics (but full training provided for Biomedical Scientists). Strong problem-solving skills with a mechanical/electrical mindset. Excellent communication and customer service skills. A proactive, independent worker who's flexible and travel-ready. Full UK driving licence (essential). Knowledge of ISO 13485/CE/UKCA quality More ❯

Field Service Engineer - Shape the Future of Diagnostics Are you passionate about technology, problem-solving, and making a real difference in healthcare? An established UK-based IVD company with over 40 years of expertise in clinical, food, veterinary, and environmental diagnostics is looking for a motivated Field Service Engineer to join its growing service team. This is … calibrations. Troubleshoot technical issues to minimise downtime for customers. Provide hands-on technical training and support to end-users. Collaborate with Sales, Operations, and Technical Support to deliver exceptional customer service. Maintain accurate service records in line with regulatory standards. What We're Looking For A degree/diploma in Engineering, Biomedical Science, Electronics , or a related field. … Experience in field service, instrumentation, or laboratory diagnostics (but full training provided for Biomedical Scientists). Strong problem-solving skills with a mechanical/electrical mindset. Excellent communication and customer service skills. A proactive, independent worker who's flexible and travel-ready. Full UK driving licence (essential). Knowledge of ISO 13485/CE/UKCA quality More ❯

Field Service Engineer/Break-Fix Engineer Multiple UK Locations | Flexible Hours (Day & Evening Work Available) We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT … break-fix support, installations, upgrades, and general maintenance of hardware. You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments. What you’ll do: Attend customer sites to carry out IT break-fix, installations … and upgrades Diagnose and resolve hardware issues efficiently to minimise downtime Deliver excellent customer service, keeping clients updated throughout Accurately record and report all tasks carried out Work flexibly across day or evening shifts, depending on customer needs What we’re looking for: Previous experience in a field-based IT support or break-fix role Strong troubleshooting More ❯

Engineer to join their Bristol-based team. With a range of commercial contracts and NSI Gold accreditation, this is a great opportunity to join a business committed to quality service and continued professional development. What's Included: Competitive salary between 35,000 and 40,000, based on experience Paid travel time (after the first 30 minutes) 25 days holiday … across fire alarm systems, CCTV, access control, and intruder alarms Performing routine checks and ensuring system compliance Diagnosing issues and completing necessary repairs or adjustments Providing high levels of customer service while representing the company on-site Managing your own workload and collaborating effectively with the wider engineering team Ready to Apply? Send your CV to (url removed … acting as an employment business in relation to this vacancy. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician. INDAV More ❯

Service Desk Analyst – London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As a Service Desk … Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and working More ❯