1 to 25 of 105 2nd Line Support Jobs in the UK

JOB TITLE : 2nd Line Technical Support Engineer SALARY: £30,000 to £34,000 per annum Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 2nd Line Support Engineer but dealing with 2nd line queries quite easily? Do … results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing MSP are currently looking for a 2nd Line Support Engineer to come and join us at there site in Surrey. You will be the first point of contact for customers with IT … related issues and receive these through our ticket system, calls or emails. LOCATION : London/Surrey (SW) border JOB SPECIFICATION: 2nd Line Support Engineer Sitting within the helpdesk team within there surrey offices, you’ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email More ❯

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School … to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP Working as … Problem Management. You'll continuously look for ways to improve resolution levels, acting as a key point of knowledge for the team CANDIDATE REQUIREMENTS Must have a solid second line support background Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and More ❯

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We’re looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an experienced 2nd Line Engineer looking for a … fresh challenge, or a 1st/2nd Line Engineer looking to take the next step in their career. The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server and network issues. This is a varied position and would suit a dynamic 2nd line Support Engineer, who enjoys getting stuck in! The Company This industry giant are a true force to be reckoned with, delivering exceptional enterprise-level technical support More ❯

2nd Line Support Engineer/Second Line Support Engineer Office based in Havant Salary from £30,000 - £35,000 This 2nd Line Support Engineer/Second Line Support Engineer is an opportunity for a seasoned Microsoft 365 specialist with a passion for … workplace environment. Package Salary from 30,000 - 35,000 23 days paid holiday + Bank holidays Pension Scheme 2nd Line Support Engineer/Second Line Support Engineer Responsibilities: Managing deployment and administration of Microsoft 365 Product components (e.g. Azure, Intune/Endpoint, Exchange, OneDrive, SharePoint, Teams, Groups). Administration, support … reliability. Build out the configuration and manage the rollout of corporate systems, including Microsoft Endpoint for device management. 2nd Line Support Engineer/Second Line Support Engineer Requirements: First-hand administration and implementation experience with Microsoft 365 platform. Solid problem-solving approach, using a mixture of customer-facing and technical skills. More ❯

1st/2nd Line Support Analyst Salary: £28,000 – £32,000 Location: Fully Remote with London Travel for Client Site VisitsWe are seeking a proactive 1st/2nd Line Support Analyst to provide technical assistance for a diverse client base across London. This position offers the flexibility of working from … home with occasional paid visits into the city when in-person expertise is required.As a 1st/2nd Line Support Analyst , you will be the first point of contact for end users, investigating issues across desktops, laptops, networks, and cloud platforms. You’ll deliver swift resolutions, ensure clear communication, and escalate where necessary while maintaining … a professional client experience. Responsibilities: Delivering technical support as a 1st/2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require onsite presence Resolving faults across devices, connectivity, printing, VoIP telephony, and email systems Performing system checks, software updates, security patching More ❯

IT Support Analyst - 1st/2nd Line, AD/GP, O365 c.30k IT Support Analyst/Helpdesk Support Analyst - 1st & 2nd Line Support, Win10/Win11, MS Office, Windows Server AD/GPo/AD Connect/Entra, MS Office 365/MS Exchange, InTune/… technological expertise. Working within this professional services environment the IT Support Analyst/Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10/Win11, MS O365, iPhone and Android mobile devices printers management with InTune/Endpoint Manager, printer … Directory/Group Policies will also be required. We are searching for an IT Support Analyst/Helpdesk Analyst/Desktop Support Engineer/1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line More ❯

2nd Line Engineer (Service Desk Support) £32,000 GBP Bonus Onsite WORKING Location: Guildford, South East - United Kingdom Type: Permanent Role: 2nd Line Support Engineer (Service Desk Support) Work Type & Location: Fareham - On-site, 5 days a week Role Type: Permanent Start Date: ASAP Must hold active SC … or be eligible* We're looking for a 2nd Line Support Engineer to join a growing technical support team in Fareham . This is a fully on-site role, ideal for someone with a good understanding of IT support who's looking to build a career in infrastructure, desktop, and service … and occasional project work. This is a great opportunity to grow your technical skills with access to Udemy courses , hands-on experience, and clear internal progression pathways. As a 2nd Line Support Engineer, you will: Provide support to users, log and resolve service desk calls in line with SLAs. Deploy and More ❯

2nd Line Support Engineer £30000 GBP Bonus Onsite WORKING Location: Fareham, Portsmouth, South East - United Kingdom Type: Permanent 2nd Line Support Engineer Location: Fareham (On-Site, Monday to Friday) Salary: £30,000 Security Clearance: SC required The Opportunity: A fantastic opportunity has arisen for an enthusiastic and motivated 2nd … growing IT support team based on-site in Fareham, providing service desk and infrastructure support for a major defence education facility. Key Responsibilities of a 2nd Line Support Engineer: Respond to and resolve Service Desk tickets in line with SLAs and internal procedures Provide support for Windows … holidays Private medical insurance Double-matched pension scheme (5% employee/10% employer) For more information, please apply below or contact me directly. Reference: AMC/SCA/SLS 2nd Line Support Engineer Reference: AMC/SCA/SLS Postcode: PO13 #shca More ❯

2nd Line Support Engineer | Stratford-Upon-Avon | £33,000 Oscar Technology has partnered exclusively with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will … to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer | Stratford-Upon-Avon | £32,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯

Job title : 2nd Line IT Support Engineer Salary: £32 , 000 - £35,000 + Benefits Location: Glasgow Working Hours : Between 8:00am - 6:00pm (8 hour working days) Working style : Hybrid 4 days in the office a week Start date : ASAPWe are partnered with a rapidly growing Managed Service Provider that is seeking to add a … skilled 2nd Line IT Support Engineer to their team. The 2nd Line IT Support Engineer will be responsible for troubleshooting a wide range of technical issues across a diverse client base, giving you exposure to multiple technologies, systems and environments.The successful 2nd Line IT Support Engineer will be joining a friendly, supportive and collaborative team. The 2nd Line IT Support Engineer will also have the chance to progress up the ladder, receive training and accreditations. Essential skills - 2nd Line IT Support Engineer Windows desktop & Server Active Directory/Azure Networking fundamentals - DNS, DHCP More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC £30,000-£35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: 2nd Line Support Fully office based in Wembley Monday to Friday 9am-5pm The Person: 2nd Line Support experience Windows environment More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC 30,000- 35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: 2nd Line Support Fully office based in Wembley Monday to Friday 9am-5pm The Person: 2nd Line Support experience Windows environment More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC £30,000-£35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: *2nd Line Support *Fully office based in Wembley *Monday to Friday *9am-5pm The Person: *2nd Line Support experience *Windows environment More ❯

Junior 2nd Line Support Engineer Location: Hursley, 5x a week Clearance requirements - SC eligible 5yrs uk residency Salary : 28,000 per annum We are actively looking to secure a Junior 2nd Line Support Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over … multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Key Responsibilities Provide 2nd line support for critical applications and infrastructure in a high-availability environment. Respond to and resolve incidents escalated from 1st line support … and system maintenance activities as required. Contribute to process and governance improvements, ensuring services are delivered efficiently and to best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM More ❯

Junior 2nd Line Support Engineer Location: Hursley, 5x a week Clearance requirements - SC eligible 5yrs uk residency Salary : £28,000 per annum We are actively looking to secure a Junior 2nd Line Support Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over … multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Key Responsibilities Provide 2nd line support for critical applications and infrastructure in a high-availability environment. Respond to and resolve incidents escalated from 1st line support … and system maintenance activities as required. Contribute to process and governance improvements, ensuring services are delivered efficiently and to best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM More ❯

Junior 2nd Line Support Engineer Location: Hursley, 5x a week Clearance requirements - SC eligible 5 years uk residency Salary : £28,000 per annum We are actively looking to secure a Junior 2nd Line Support Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with … multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Key Responsibilities Provide 2nd line support for critical applications and infrastructure in a high-availability environment. Respond to and resolve incidents escalated from 1st line support … and system maintenance activities as required. Contribute to process and governance improvements, ensuring services are delivered efficiently and to best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM More ❯

2nd Line Support EngineerLondonBoutique MSP Up to £45K + Benefits | London 2nd Line Support Engineer in London - Are you a capable and confident 2nd Line Support Engineer looking for greater technical variety and the chance to step up to 3rd line project work … engineers, and helping shape technical solutions. There's a clear progression route for those keen to step into 3rd line and lead project work. Key Responsibilities: Provide 2nd line support across a broad IT environment (hardware/software/networking) Mentor and assist junior team members Handle escalations from 1st line and resolve complex technical issues Assist in project planning and implementation Requirements: Proven experience in a 2nd line or technical service desk environment Strong troubleshooting skills across desktop, server, and networking issues Excellent communication skills and a proactive mindset Customer-centric attitude and ability to work well in a team Commercial experience in an MSP More ❯

Job Title: 2nd Line Support Advisor Salary: £28,000 - £35,000 per annum (depending on experience) Location: Exeter (Hybrid) Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. … You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates … The Perks Flexible hybrid working for better work-life balance. Learning and development opportunities. Extra holiday and volunteering days. A supportive, sustainability-focused environment. For more information about this 2nd Line Support Advisor role, please apply or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm. More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and More ❯

nd Line Support Engineer/Second Line Support Engineer Office based in Havant Salary - from £30,000 - £35,000 This 2 nd Line Support Engineer/Second Line Support Engineer is an opportunity for a seasoned Microsoft 365 specialist with a passion for technology … workplace environment. Package Salary from 30,000 - 35,000 23 days paid holiday + Bank holidays Pension Scheme 2 nd Line Support Engineer/Second Line Support Engineer Responsibilities: Managing deployment and administration of Microsoft 365 Product components (e.g. Azure, Intune/Endpoint, Exchange, OneDrive, SharePoint, Teams, Groups). Administration, support … reliability. Build out the configuration and manage the rollout of corporate systems, including Microsoft Endpoint for device management. 2 nd Line Support Engineer/Second Line Support Engineer Requirements: First-hand administration and implementation experience with Microsoft 365 platform. Solid problem-solving approach, using a mixture of customer-facing and technical skills. More ❯

2nd Line Support Engineer - Hybrid - Leicester Salary: Up to £34,000 Industry: Manufacturing & Distribution Role: We're looking for a proactive 2nd Line Support Engineer to join a leading UK manufacturing and distribution business, supporting over 400 users across 45+ sites nationwide. This is a varied role, balancing day-to … service desk, maintain business-critical systems, and assist the wider IT team in delivering projects that keep operations running smoothly across production facilities, warehouses, and offices. Key Responsibilities: Provide 2nd line support for escalated IT issues (hardware, software, networking). Support and maintain Windows Server, Active Directory, Azure AD, DNS, DHCP, and Group … Collaborate with 3rd line and infrastructure teams on IT projects and system improvements. Document fixes and create guides to improve knowledge sharing. Ideal Candidate: Experience in a 2nd Line Support role (or strong 1st Line ready to step up). Good knowledge of Windows Server and Microsoft 365. Hands-on experience More ❯

Role: 2nd Line Support Engineer Location: Hereford Salary: Up to £35,000 + benefits The Opportunity Are you a talented IT support professional ready to take the next step in your career? This is a fantastic opportunity to join a MSP that delivers exceptional technical support to a diverse client base … and training, offering clear pathways to progress into 3rd Line Support or Consultant-level positions as the company continues to expand. The Role As a 2nd Line Support Engineer, you’ll be the go-to person for escalated issues, resolving more complex incidents that 1st line can’t fix. … You’ll get hands-on with a broad range of technologies while supporting both business clients and individual users. Troubleshoot and resolve 2nd line incidents across hardware, software, networking, and Microsoft 365 environments. Work directly with customers via phone, remote tools, and occasional site visits. Assist with installations, upgrades, and ongoing system maintenance. Escalate unresolved issues where More ❯

2nd Line Support Engineer - M365 Coventry £30,000 - £36,000 2nd Line Technical Engineer - M365, Sophos - Coventry - £30k - £36k Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are … you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This … is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in the IT world. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security More ❯

Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st/2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company The Support Engineer will join an innovative … but you need to be willing to use your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365, Windows Server, Active More ❯

2nd Line Support Technician - Join a Fast-Growing MSP Redhill| £37,000 - £45,000 (DOE) | Career Growth | Diverse Tech Stack Are you a capable 2nd Line Technician ready to take the next big step in your IT career? Do you want hands-on exposure to enterprise-level tech, access to continuous learning … team of skilled engineers, tackling complex challenges and gaining the real-world experience that will push your skillset—and your career—to the next level. The Role As a 2nd Line Support Technician , you’ll take ownership of escalated support tickets, assist with on-site and remote troubleshooting, and contribute to project delivery … dive deep into server, networking, virtualisation, and backup technologies—solving real issues, driving service excellence, and supporting complex SME environments. Your Day-to-Day Be the go-to for 2nd line technical queries via phone, email, and ticketing systems Deliver first-class service and manage issues from start to resolution Support Microsoft Windows environments, servers More ❯