101 to 125 of 11,232 Customer Service Jobs in the UK

Function: Service Unit: Business Location: Exeter (R620), Exeter, United Kingdom The role of the Network and Field Engineer sits within the End User Workplace team on the Devon & Cornwall and Dorset Police Managed ICT Contract. As an IT Field Engineer, you will play a critical role in ensuring that police officers and staff can perform their duties without technical … and supply with SLA to Configuration Manager Provide technical support/knowledge transfer to colleagues when required Ensure technical solutions are supportable within contractual SLAs/KPIs and escalate service affecting issues to management in a timely fashion Any other duties required to meet the SLA/KPI and Business You'll have the following Technical Skill and Experience … concepts. Experience with mobile device management, imaging software, and IT asset tracking tools. Competent client application installation and troubleshooting skills Competent communication skills - interacting at various levels across the customer and the BT organisation Competent analytical and creative skills Competent organisational skills Competent skills in managing self 1 – 2 years’ experience in a technical support/operational role Customer More ❯

IT services across the apetito group. Our team is committed to delivering world-class services to the business and supporting its continued growth so you'll need to bring customer service skills and a passion for development. This role will play a pivotal part of our service delivery offering, being a first point of contact for our … end users and therefore being the face and first impression of the IT service desk experience. apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of … meals across the UK. Responsibilities Receive, log and provide triage for incoming IT support requests through various methods including, telephone, tickets, email and in person. Provide excellent communication and customer service to end users, includingproactively updating customers on progress of their IT tickets. Diagnose and troubleshoot a wide range of IT and operational technology (OT) issues, including hardware More ❯

ERM software provider to the banking and insurance industries, with opportunities for development and involvement in challenging and rewarding projects. Responsibilities include (but are not limited to): Using our customer relationship management (CRM) system - Salesforce - to monitor sales orders which have been completed and action these sales orders to ensure clients are able to access our software and receive … cycle & influence others to do likewise. Running reports to generate insights for key management or financial data to help understand business performance across all insurance product lines. Support Sales & Service teams by fulfilling & tracking the delivery of all global insurance product access and license keys related to trial, term, subscription & ongoing contracts to ensure we deliver in accordance with … distribute software, license keys & content services via client support portal & FTP servers. Advise clients of product availability, supply access details & document proof of delivery for revenue recognition. Providing exemplary customer care by following up on product queries, access issues & user change requests submitted as support cases from internal & external clients. Working closely with other departments including product delivery teams More ❯

poster from Venquis Delivery Consultant at Venquis | Specializing in the London Market, connecting top talent with leading firms. Passionate about building... About the Role We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across the organisation. As … a senior member of the service desk, you will provide advanced technical support, guide junior team members, and contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support for hardware, software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and … Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across More ❯

Kick ICT Group Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with … Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support. At Kick, our culture is built on a foundation of collaboration, innovation, and respect. We foster an environment where every team member feels valued and empowered to … business. You will be expected to respond to and work through the support cases logged into the technical 2nd line support queue in priority order and work with the customer to resolve their issues. Key Responsibilities Take 9 cases per day. This figure will fluctuate dependent on the number of incoming cases. Communicate with the customer in a More ❯

Help Desk Support Engineer: Providing first and second-line technical support for hardware, software, network, and system issues. Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude. Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK Travelling to … and perform routine maintenance and upgrades. Assisting with onboarding/offboarding employees, including configuring devices and access permissions. Collaborating with central IT teams and local stakeholders to ensure smooth service delivery. Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment. PROFILE: Fluent in French and in English with strong communication … skills, Dutch will be a plus Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of More ❯

Help Desk Support Engineer: Providing first and second-line technical support for hardware, software, network, and system issues. Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude. Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK Travelling to … and perform routine maintenance and upgrades. Assisting with onboarding/offboarding employees, including configuring devices and access permissions. Collaborating with central IT teams and local stakeholders to ensure smooth service delivery. Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment. PROFILE: Fluent in French and in English with strong communication … skills, Dutch will be a plus Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of More ❯

Help Desk Support Engineer: Providing first and second-line technical support for hardware, software, network, and system issues. Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude. Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK Travelling to … and perform routine maintenance and upgrades. Assisting with onboarding/offboarding employees, including configuring devices and access permissions. Collaborating with central IT teams and local stakeholders to ensure smooth service delivery. Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment. PROFILE: Fluent in French and in English with strong communication … skills, Dutch will be a plus Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of More ❯

Help Desk Support Engineer: Providing first and second-line technical support for hardware, software, network, and system issues. Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude. Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK Travelling to … and perform routine maintenance and upgrades. Assisting with onboarding/offboarding employees, including configuring devices and access permissions. Collaborating with central IT teams and local stakeholders to ensure smooth service delivery. Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment. PROFILE: Fluent in French and in English with strong communication … skills, Dutch will be a plus Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of More ❯

Help Desk Support Engineer: Providing first and second-line technical support for hardware, software, network, and system issues. Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude. Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK Travelling to … and perform routine maintenance and upgrades. Assisting with onboarding/offboarding employees, including configuring devices and access permissions. Collaborating with central IT teams and local stakeholders to ensure smooth service delivery. Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment. PROFILE: Fluent in French and in English with strong communication … skills, Dutch will be a plus Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of More ❯

person. Requirements Key Responsibilities Provide first and second-line technical support for hardware, software, network, and system issues Troubleshoot and resolve IT problems efficiently, with a strong emphasis on customer service and a "can-do" attitude Act as the IT representative across all bases UK/FR/BE/NL - primarily based in the UK Travel to … and perform routine maintenance and upgrades Assist with onboarding/offboarding employees, including configuring devices and access permissions Collaborate with central IT teams and local stakeholders to ensure smooth service delivery Think outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment Regular travels across mainland Europe (France, Belgium and the Netherlands … About You Extensive experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly Excellent interpersonal skills and the confidence More ❯

the candidate to Demonstrate examples of similar successful positions in the past Be highly collaborative within the team, with peer teams and management Demonstrate a very high level of customer service and empathy to the customer issues Have worked in the insurance or financial services sector previously Demonstrate a ‘Can-Do’ attitude Be an excellent all-round … personal performance that contributes towards Group and/or Company achieving their objectives Achieving lasting relationships with all parties (internal clients, suppliers, third parties and other staff) Delivery of Service Consistently deliver an excellent and comprehensive service Conduct and Integrity Ensure all dealings are carried out with integrity and professionalism Act in utmost good faith, in accordance with … Business Units’ requirements as appropriate Support the business units with their use of the IT systems Behave with all clients (both internal and external) fairly and ethically with excellent customer service Take ownership of issues and provide updates to users on outstanding issues. Administration Ensure up to date records are maintained at all times on the Group and More ❯

for 5 consecutive years or more* As a project Technical Consultant, we would need you to provide technical assurance & oversight to help us deliver our solutions into live operational service for our suite of products across our entire customer portfolio. If you are looking for the next step in your career, what better than delivering mission critical solutions … support and engineering. On occasion the role holder will be asked to Evaluate new product hardware and software in accordance with the product roadmap. The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication, interaction & service. The role involves a high level of autonomous working which … Microsoft Windows and server Operating systems. Working knowledge of MySQL/MSSQL (running backups, running queries, etc) Proven knowledge and experience of virtualisation environments (Hyper-V or VMware) Excellent customer service skills Proven experience working to ITIL best practices. Additional Information We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software More ❯

rely on us to deliver consistently secure and flexible meeting experiences. We now have a new opportunity for an intermediate-level IT Services Analyst to join our Global IT Service Desk, to provide support to our internal customers. Although this role is based locally, we support users across the globe, working with our counterparts to provide a consistent and … be supporting our global business by means of face-to-face (desk side) support, via telephone (Webex/Microsoft Teams) and through our ITSM tool (ServiceNow). The IT Service Desk is a busy and energetic hive of activity and the central point of contact for IT queries for our staff globally. Key Responsibilities Primarily responsible for providing first … privileges for users; reset end-user passwords to various applications and systems and participate in the development/review of division security processes/procedures under supervision of the service desk management. Collaborate with the service desk where applicable and provide necessary security/tier 2 support. Taking ownership of issues and actively facilitating the resolution of reported More ❯

Android and iOS). Transferring licenses between machines as projects change and people move between tasks, ensuring that license documents are kept up to date. Adding/maintaining network service related data (e.g: DHCP reservations/scopes/etc; DNS records). Setup and maintenance of TeamCity agents. Setup and maintenance of Unreal Horde agents. Creation and maintenance of … Active Directory objects (e.g., user and service accounts, distribution lists, security groups, etc.) via GUI and scripting. Creating and maintaining documentation for departmental use and for consumers of IT support services, for example, to include but not limited to IP address register, equipment register, setup/standards docs, FAQ's, how-to's. Auditing of systems for suitability for … motivated, self-directed, and attentive to detail. Good analytical, problem solving, documentation, and decision making skills. Ability to produce clear and concise technical documentation. Strong oral, written, and excellent customer service skills Beneficial Knowledge and Experience Windows Servers (2016 & above), Linux and VMware Switches, Routers & Firewalls Direct Attached Storage, Network Attached Storage, and Storage Area Networks. Familiarity with More ❯

are on a mission to be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. … order to deliver insightful analysis and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the business requirements. Importantly, this role … must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act as key curator of data within the team, being responsible for the More ❯

always provide immense support to our apprentices and technicians. Key Responsibilities: As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include: Providing customer support to external clients remotely. Getting involved in new releases and installations, testing, project work, and general IT support. Promoting a first-time fix focus, working on your initiative … problems. Demonstrating initiative and the ability to think through and communicate resolutions at all levels. Exhibiting exceptional communication skills at all levels. Maintaining attention to detail to ensure effective customer contact. Upholding our Company image and values. Adhering to a smart dress code typical for an office environment. Qualifications: Educational Requirements: 5 GCSEs grades A*-C/… or equivalent, including English Language and Maths. Skills Required: An excellent understanding of our Company Service Ethic, its ethos and general technical capabilities and concepts. Strict adherence to the policies and procedures of the Company. A smart appearance and professional image must be maintained. A willingness to assist within other parts of the company. Personal Qualities: Great communication skills. More ❯

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission … that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies … VPNs, switches, routers). Backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools, PSA systems (e.g., ConnectWise, Autotask), and ticketing platforms. Excellent troubleshooting and customer service skills. Full UK driving licence and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ More ❯

within SLA. Main duties Resolve incidents and requests, across our two current ticketing platforms, within SLA. Offer guidance to 1st Line Engineers to aid initial triage and to ensure customer satisfaction. Escalate issues to the 3rd Line team in a clear, consistent manner. Monitor BDPs global network using industry standard tooling. Create, update and maintain documentation within our IT … to colleagues in other teams within the Central IT Group, ensuring queries are progressed and issues are recorded in our ticketing system. Contribute to the improvement of the IT service we offer, identifying where efficiency can be improved. Assist in the completion of projects, when required, working with our 3rd Line team. The person We are looking for someone … with excellent people skills, who can communicate at all levels, work within a team and is happy to share experience and knowledge. Skills Required You should have excellent customer service skills and should feel confident asking questions. You will be punctual and an excellent ambassador for IT. Excellent written and verbal communication skills. Excellent ability to work within More ❯

team that provides general IT support services Monday to Friday 8am-5pm for on-site and remote staff. This may require working with other internal support teams, outsourced managed service providers and suppliers, including liaising with the IT Operations team overseas, to ensure that end-user setup and support issues are resolved. Hybrid working – 4 days on site (Mandatory … and escalating where required • Handle communications and updates to the business in response to Incidents & Outages • Build and configuration of laptops (HP) ready for end users • Work with IT service providers (Internal & External) to support and administer IT and business systems, including Telephony, Servers, Networks, O365 etc. • Administer the mobile phones and tablets estate using Intune • Improve and maintain … Teams etc. • Good understanding of networking principles, including VPN’s • Windows 2019 (awareness) • Powershell (awareness, but not essential) Skills, Competencies & Personal Qualities • An understanding of the importance of excellent customer service and a “can do” attitude • Able to work in a team environment and at the same time be self-motivated • A good eye for identifying and troubleshooting More ❯

Help Desk Support Engineer: Providing first and second-line technical support for hardware, software, network, and system issues. Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude. Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK Travelling to … and perform routine maintenance and upgrades. Assisting with onboarding/offboarding employees, including configuring devices and access permissions. Collaborating with central IT teams and local stakeholders to ensure smooth service delivery. Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment. PROFILE: Fluent in French and in English with strong communication … skills, Dutch will be a plus Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting. Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals. Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of More ❯

are on a mission to be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. … order to deliver insightful analysis and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the business requirements. Importantly, this role … must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act as key curator of data within the team, being responsible for the More ❯

are on a mission to be the ‘most inspiring specialty (re)insurance group in the world’. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. … order to deliver insightful analysis and reporting to support Business Managers. And may also supervise other support staff members, along with serving as the liaison for external contractors or service providers. Role Accountabilities Responsible for owning the MI, BI and Analytics relationship and working closely with operational leaders to ensure all reporting meets the business requirements. Importantly, this role … must ensure that these functions are carried out in line with controlled policies, procedures, legislative and regulatory requirements, while providing exceptional internal customer service and driving business growth. Play a key role in the development of the roadmap for the data platform and reporting solutions. Act as key curator of data within the team, being responsible for the More ❯

onboarding and discovery to unlock further opportunities. Maintain call volumes and pipeline activity in line with quota expectations. Strategic Account Support: Partner with internal teams to ensure a seamless customer experience. Maximise your relationships with key partners to surface new sales opportunities, influence renewals, and unlock account expansion. Deliver account-level insights and strategic support during key lifecycle moments. … territory and account plans focused on long-term growth. Navigate extended sales cycles and sophisticated procurement processes. Coordinate cross-functionally with marketing, product, and technical teams to align on customer needs. Professionalism & Training: Stay current on products, services, and sales strategies through ongoing training. Demonstrate personal leadership, ethics, and accountability in every interaction. Education and Work Experience : High School … Diploma/GED (Required) Bachelor's Degree (Preferred) 5+ Years Selling to Government (State and Local) accounts. (Preferred) 5+ Years Extensive customer service experience. (Preferred) 5+ Years Business markets sales experience. (Required) 5+ Years Wireless industry sales experience. (Preferred) 5+ Years Telesales or technical sales experience. (Preferred) Knowledge, Skills and Abilities : Strategic Sales: Deep experience with territory/ More ❯

about what we do. We are seeking a capable individual to provide onsite/on-call support to end-users within the desktop computing environment, ensuring timely and accurate service delivery. IT Skills and Experience Troubleshooting computer OS and peripherals Handling different PC operating systems (Windows 7/8 and 10) Hardware and software installation (familiarity with deployment tools … like SCCM) Basic knowledge of SOE and group policies Printer support MS Office installation and troubleshooting Excellent customer service and interpersonal skills Experience supporting various technologies and services Strong troubleshooting skills across Windows, Apple, and virtual OS Ability to manage time effectively under pressure Personal Attributes Knowledge of infrastructure support Analytical and problem-solving skills Organized and detail More ❯