Kitteon House, Kettering parkway, Kettering, England
MONKEY TREE HOSTING LTD
This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be call handling, assisting in the provision of hardware, shipping, and preparing for dispatch, an exciting … and varied role. Role Call handling Directing calls and placing orders on internal systems Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken Handling a LiveChat service, providing customerservice as necessary Answering telephone calls and responding to emails Any other administrative duties … written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part More ❯
CV What do you want to search? Keyword Apprenticeship Type Location Vacancy Description Role Purpose: Working in a team and responsible for providing excellent customerservice and timely resolution to customer call incidents on a wide range of bespoke software packages. Manage software and hardware incidents through … evaluation, investigation and resolution management to ensure quality of service is provided by the business at all times. To be customer focused with a friendly personality and the confidence to deal with customers and colleagues over the telephone answering 1st line support calls. To support strong team ethics … and help maintain a 'Can Do' attitude. To ensure incidents or problems are escalated to the correct levels. Key Responsibilities: Answering the phone to customer base Logging call incidents and providing support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within More ❯
Lisburn, Northern Ireland, United Kingdom Hybrid / WFH Options
Camlin Group
Customer Services Engineer Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. … we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Services Engineer ( French Speaking) Location - Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity … for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the team for someone who can support our growing customer base in both France and Further afield. Responsibilities More ❯
lisburn, antrim, United Kingdom Hybrid / WFH Options
Camlin Group
Customer Services Engineer Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. … we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Services Engineer ( French Speaking) Location - Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity … for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the team for someone who can support our growing customer base in both France and Further afield. Responsibilities More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Fittingly
CustomerService Technical Support Advisor (Furniture Design) Fittingly is a dynamic and innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower our customers to design their own custom wardrobes and storage solutions, which we manufacture in our Fenton, Stoke-on-Trent factory and deliver and … install nationwide. We are seeking a dedicated and customer-focused individual to join our growing technical team. This team plays a crucial role in managing customer interactions and supporting our design & manufacturing processes. Key Responsibilities: Serve as the primary point of contact for customer enquiries via phone … and email, delivering prompt, professional, and friendly assistance. Build and maintain strong customer relationships through clear communication and a commitment to delivering exceptional service. The ability to guide and collaborate with our customers in taking accurate measurements and demonstrate strong spatial awareness, reflected in clear and accurate diagrams created. More ❯
CustomerService Advisor £28,000 – £31,000 + 10% Bonus Hybrid | Award-Winning Tech Insurance Brand | Central London HQ Our client isn’t just growing, they’re disrupting. A global Tech Insurance firm with cutting-edge products and a fierce customer-first attitude is on the lookout … for ambitious CustomerService Advisors ready to join a high-performing team. If you’ve got experience in contact centres, thrive in fast-paced environments, and want to work alongside some of the best talent - this is your shot. The Role: You’ll be the voice of the … connecting with customers via phone, email, and live chat. You’ll guide, support, and tailor solutions using best-in-class tech, while always keeping service levels high. Why You’ll Love It Here: ✨ £28k–£31k + 10% performance bonus ✨ Paid overtime (Saturdays once a month – time & a half) ✨ Hybrid More ❯
We have only the best roles at Cameo Consultancy J09 : Visitor Service Manager Visitor Service Manager Salary: Up to £30,000 per annum + benefits Reference: J09 Job Type: Permanent Location: Henley-On-Thames, Oxfordshire Skills: hospitality, customerservice, scheduling, stock, health & safety Industry: Hospitality and … Catering As Visitor Service Manager , you will be joining a family-owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range of events and activities including festivals, weddings, children's events, and private parties. The role is full-time and permanent … working on-site in Henley-on-Thames, offering a salary of £30,000. This is a customer-facing, hands-on role where you will be dealing with families visiting the many activities on the estate. Purpose of the role: Reporting to the General Manager, you will be responsible for More ❯
Job title: Service Desk Analyst Reporting to: Head of Technical Services Location: 5th Floor, HYLO, 105 Bunhill Row, London, EC1Y 8LZ Working pattern: Onsite- five days per week Department: Technical Services Salary: £27,000 Per annum General Summary Bonnier Books UK is seeking a talented service desk analyst … or generated through monitoring systems across desktop, Infrastructure, and Business Applications. The primary aim of the role is to provide a high level of customerservice and guidance to the business. Assisting the Technical Team and Business Solutions Team in restoring normal service as quickly as possible. … play a key part in continuous improvement by being proactive with ticket management, suggesting and participating in implementing improvements which give the business better service or efficiencies. Essential Duties and Responsibilities Providing excellent customerservice to all our staff. Take ownership, and be a central point of More ❯
opportunity to join a fast growing, private equity backed, global data centre owner-operator, who are looking to expand their UK team with a Customer Operations Coordinator. The successful candidate will play a critical part in supporting a dynamic Customer Operations function, providing customer facing and back … office support, and ensuring coordination between customers and internal teams. Key responsibilities include: Customer relations – work closely with the customer ops team coordinating onboarding, offboarding and service deployment activity Administrative support – act as primary point of contact for customer queries, service requests and operational coordination … Document control – customer records, operational logs, procedures, inventory, compliance records and internal protocols Reporting – to internal and external stakeholders Operational scheduling – planning and coordinating customer activity (service requests and logistics and access) Service coordination – monitoring customerservice request lifecycle, tracking progress, collating customerMore ❯
opportunity to join a fast growing, private equity backed, global data centre owner-operator, who are looking to expand their UK team with a Customer Operations Coordinator. The successful candidate will play a critical part in supporting a dynamic Customer Operations function, providing customer facing and back … office support, and ensuring coordination between customers and internal teams. Key responsibilities include: Customer relations – work closely with the customer ops team coordinating onboarding, offboarding and service deployment activity Administrative support – act as primary point of contact for customer queries, service requests and operational coordination … Document control – customer records, operational logs, procedures, inventory, compliance records and internal protocols Reporting – to internal and external stakeholders Operational scheduling – planning and coordinating customer activity (service requests and logistics and access) Service coordination – monitoring customerservice request lifecycle, tracking progress, collating customerMore ❯
an active SC clearance* Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customerservice skills to support users effectively. ________________________________________ Key Responsibilities … Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain … a high standard of customerservice by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet More ❯
We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role … you will communicate with business owners daily, answering inbound calls and addressing any questions they may have. Additionally, you will monitor our support and customerservice inbox to ensure that we consistently reach top service levels. You will also work with various enterprise technology platforms and YouLend … s proprietary solutions to process applications and respond to customer queries. Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter. Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat More ❯
Leading Tech Consultancy - Home Working - £85-100K + Bonus & Benefits Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - CustomerService Management (CSM), Field Service Management, CustomerService Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for … tailored and seamless interactions Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data More ❯
UNIT 3B, SPUR ROAD, CHICHESTER, England Hybrid / WFH Options
DEVICE DOCTORS REPAIRS AND SUPPORT LTD
IT maintenance tasks such as software updates, backups, and system monitoring Device Setup: Configure and set up new devices, including laptops, desktops, and peripherals CustomerService: Deliver exceptional service, building strong relationships with clients and ensuring their satisfaction What we're looking for: People Skills: You're … Ability to work both independently and collaboratively within a team environment Local Commitment: Residing locally with intentions to stay and grow within the community CustomerService Experience: Prior experience in customerservice is ideal Driving License: A full UK driving licence and willingness to travel to … Closing Date Tuesday, 27th May 2025 Start Date Wednesday, 28th May 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade 4/ More ❯
more than one IT Support Engineer, for our growing busy Managed IT Services team! Both are exciting and busy roles, with varied activities, supporting customer end users and systems. Depending on skills, you might be more desktop support orientated, or have a wider IT Support Engineer role, covering MS … Cloud, Networks, Backups and Servers and Cyber Security. You will be a very customer focused IT Support Engineer, willing to grow your skills, in width and depth and who can take the lead in support fault fixing and support call completion. You'll be used to providing a caring … and professional experience to our Clients and users. We've been rated in the Top 50 Best Managed Service Providers in the UK.We're a skilled team, with a caring, friendly approach to our customers. We have a very customer-centric culture, focusing on delivering excellent serviceMore ❯
more than one IT Support Engineer, for our growing busy Managed IT Services team! Both are exciting and busy roles, with varied activities, supporting customer end users and systems. Depending on skills, you might be more desktop support orientated, or have a wider IT Support Engineer role, covering MS … Cloud, Networks, Backups and Servers and Cyber Security. You will be a very customer focused IT Support Engineer, willing to grow your skills, in width and depth and who can take the lead in support fault fixing and support call completion. You'll be used to providing a caring … and professional experience to our Clients and users. We've been rated in the Top 50 Best Managed Service Providers in the UK.We're a skilled team, with a caring, friendly approach to our customers. We have a very customer-centric culture, focusing on delivering excellent serviceMore ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Basic Business Systems Ltd
more than one IT Support Engineer, for our growing busy Managed IT Services team! Both are exciting and busy roles, with varied activities, supporting customer end users and systems. Depending on skills, you might be more desktop support orientated, or have a wider IT Support Engineer role, covering MS … Cloud, Networks, Backups and Servers and Cyber Security. You will be a very customer focused IT Support Engineer, willing to grow your skills, in width and depth and who can take the lead in support fault fixing and support call completion. You'll be used to providing a caring … and professional experience to our Clients and users. We've been rated in the Top 50 Best Managed Service Providers in the UK. We're a skilled team, with a caring, friendly approach to our customers. We have a very customer-centric culture, focusing on delivering excellent serviceMore ❯
The Client Services Manager (CSM) is responsible for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLAs), and to act as the single point of … contact for all service delivery escalations. This not only covers the business-as-usual aspects but also service enhancements and upgrades, implementation of agreed non-project related plans, service/change management, business continuity and disaster recovery plans and client review meetings, along with attendance at audits … responsible for the provision of the Services for the duration of the agreements and shall be accountable for the delivery of a high-quality service to our Customers. This individual shall have extensive experience of the IT industry, together with relevant experience and knowledge of Local Government, Housing Associations More ❯
Braintree Library, Fairfield Road, Braintree, England
Essex County Council
Our Library team at Braintree are now recruiting for a confident, organised and enthusiastic individual, with a passion in providing excellent customerservice to join their team as a Customer Services Apprentice. Role Understand the needs of customers and deliver the best possible outcomes through excellent customer … accurate information – including referral to other services as appropriate - in a timely fashion. Oversee and provide customers with guidance in the use of self-service equipment. Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role. Undertake all … unlocking, as necessary, acting as keyholder. Specific individual and shared targets and objectives are defined annually within the performance management framework. Training Level 2 CustomerService Practitioner apprenticeship standard, including Functional Skills in English and maths if required. After completion of the apprenticeship, you may have the opportunity More ❯
Customerservice, scheduling and planning skills, Strong IT knowledge Your new company A fantastic opportunity to work for a large property services organisation with over 1000 employees. Their services include repairs, void refurbishments, planned maintenance works and more! Your new role You will be responsible for liaising with … numerous suppliers, subcontractors and clients to schedule appointments efficiently, ensuring service level agreements are met. What you'll need to succeed : Repair and maintenance background desirable, not essential Strong communication skills Basic building maintenance knowledge desirable, not essential Strong administrative skills Ability to prioritise works and ensure works in … Strong communication skills Good level of written English Strong IT Skills Ability to communicate with different stakeholders in a fast-paced environment Passion for customerservice What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date More ❯
Customer Interaction Transformation Consultant Salary between £70,000 - £85,000 dependent on experience Mixture of working from their London office, home working and visits to client sites across the UK (predominantly around London). Occasional travel to Europe. The Role You will lead and contribute to initiatives that modernise … customerservice and support channels by aligning people, processes, and technology. This role involves hands-on consulting, operational design, and stakeholder engagement to drive measurable outcomes in customer experience (CX) and efficiency. About the Company An established global consultancy providing business and technology transformation services. With an … international presence and a collaborative, innovation-driven culture, the organisation helps clients modernise operations, enhance customer experience, and integrate digital solutions across their enterprises. Key Responsibilities Lead end-to-end contact centre and customerservice transformation projects Assess and optimise existing operations through a lens of people More ❯
london, south east england, United Kingdom Hybrid / WFH Options
F5 Consultants
Customer Interaction Transformation Consultant Salary between £70,000 - £85,000 dependent on experience Mixture of working from their London office, home working and visits to client sites across the UK (predominantly around London). Occasional travel to Europe. The Role You will lead and contribute to initiatives that modernise … customerservice and support channels by aligning people, processes, and technology. This role involves hands-on consulting, operational design, and stakeholder engagement to drive measurable outcomes in customer experience (CX) and efficiency. About the Company An established global consultancy providing business and technology transformation services. With an … international presence and a collaborative, innovation-driven culture, the organisation helps clients modernise operations, enhance customer experience, and integrate digital solutions across their enterprises. Key Responsibilities Lead end-to-end contact centre and customerservice transformation projects Assess and optimise existing operations through a lens of people More ❯
landscape. You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow CustomerService Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customerservice portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work … integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customerservice business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of More ❯
Sunbury-on-thames, Middlesex, United Kingdom Hybrid / WFH Options
Kinlys Global Services
landscape. You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow CustomerService Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customerservice portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work … integrations Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customerservice business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of More ❯
fair financial future, one piece of software at a time. Team Description At our customers are at the heart of everything we do. The Customer Success team is dedicated to delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. Role Description As … a Customer Support Senior Associate, you will join our Second Line Support team and provide the highest level of service to millions of customers using products. In this role, you'll become a product expert, responsible for training, troubleshooting, and resolving customer inquiries and escalations through various … channels professionally and promptly. Additionally, you'll maintain an up-to-date understanding of new products and functionality, utilizing this knowledge to enhance customer experience and resolve reported issues. Successful candidates in this role will be able to resolve and communicate technical issues to our customers simply, concisely, and More ❯