126 to 150 of 3,598 Customer Service Jobs in the UK

Position Overview: This role provides customer service-focused IT support in a diverse, global enterprise environment. The position involves working across various technologies and collaborating with multiple business areas to support incidents, problems, and requests. Primary Responsibilities: Identify, log, and resolve technical problems related to software applications and network systems. Manage end-point security, including virus, malware, and … inventory and technical documentation. Administer and maintain end-user accounts and access rights. Identify potential system improvements and changes for consideration and implementation. Ensure work is completed within agreed service levels and departmental guidelines. Create and distribute progress reports to management as required. Perform other duties as assigned to fulfill the job function. Position Requirements: Education: Graduation in computer … in user-friendly language. Self-motivated and goal-oriented. Attention to detail. Strong analytical and problem-solving skills. Ability to prioritize and manage tasks effectively in high-pressure environments. Customer service orientation. Experience in team collaboration. Work Conditions: Sitting or standing for extended periods. Dexterity to operate keyboards, mice, and handle computer components. Occasional inspection of cables in More ❯

our employees are our greatest asset. We foster a supportive and inclusive environment where everyone can thrive and contribute their best. By investing in our people, we ensure exceptional service and value for our customers. Customer Obsession : Our customers are at the heart of everything we do. We strive to exceed their expectations through innovative solutions, exceptional service … clients who use our bespoke software systems. You will proactively support the business on a day-to-day basis, contributing to the future success and strategy. You will assess customer needs, identify challenges or issues, and configure solutions that are customized for their individual needs. You will work closely with our Configuration Specialist, Customer Success team, and collaborate … business objectives. We are looking for someone who loves making things with data and solving problems with data. Key Responsibilities: Answer email and telephone enquiries from our customers Resolve customer issues within SLA timeframes Support customer processes and help with solutions Update knowledge base where required Attend and lead client meetings to discuss issues Proactively look for trends More ❯

technology in the provision of education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business … performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes … to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure More ❯

IT Support Engineer - M365, Windows11 OS etc; Stonehouse, GL10; £35-40k + pension, holiday etc. (Driving Licence essential) An enthusiastic & self-driven IT Service Engineer/Support Engineer with proven technical knowledge & strong customer service skills, is sought for this established & dynamic tech service team who, are adding to their IT services team based close … Windows Server OS Install and support, Active Directory Systems Admin, Remote monitoring & management, AWS, Draytek Vigor, Unifi WIFI hardware &/or Managed Switches Ideal opportunity for an experienced IT Service Desk Analyst or IT Technician/Engineer keen to utilise & add to their broad technical skills in a varied role, within a friendly, successful company, with a collaborative, customer More ❯

Job Title: IT Support Engineer Location: Hull, UK Salary: Up to £28,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. We are based in Leeds, a vibrant city known … for its rich cultural heritage and thriving business community. Job Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

Job Title: IT Support Engineer Location: Hull, UK Salary: Up to £28,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. We are based in Leeds, a vibrant city known … for its rich cultural heritage and thriving business community. Job Description - We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Hull. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

independently and as part of a team in a fast-paced environment? If so, we have an exciting opportunity for you. Omicron Solutions is currently seeking an approachable and customer-focused IT Support Engineer to join the Helpdesk team. You will be responsible for resolving IT issues across software, hardware and networking, both remotely and on-site. You will … maintain system documentation, monitor network activity and support the wider team with installations and configuration tasks. This role is ideal for an outgoing person who takes pride in excellent customer service and has a strong understanding of IT systems. If this sounds like the right role for you, we’d love to hear from you. Key Responsibilities: Provide … remote and on-site IT support to meet service targets. Accurately update the Helpdesk system with case notes and progress. Manage, maintain and deploy Microsoft 365 systems including Entra ID, Intune, Teams, SharePoint and Defender. Install and configure PCs, Macs, mobile devices and software. Deploy, manage and monitor Cyber Security systems. Support internal systems including desktops, laptops, applications and More ❯

accelerate the transition to clean energy and save money for energy customers. We are looking for an experienced, driven Manager, Client Technical Solutions to lead our Technical Support and Customer Support teams. This role is critical to ensuring our clients and their end customers receive timely, effective support. How you will make an impact: Lead Uplight's North America … based Technical Support & Customer Support teams Oversee day-to-day operations of the Technical Support & Customer Support teams in North America, in coordination with a counterpart in India, ensuring timely, high-quality resolution of customer issues and adherence to service level agreements (SLAs). Develop, implement, and maintain effective support strategies, workflows, escalation procedures, and documentation … to drive efficiency and service excellence. Monitor and analyze key performance metrics (KPIs), support data, and trends to evaluate team and individual performance, identify recurring issues, and drive continuous improvement. Serve as an escalation point for complex technical issues, handling customer escalations with professionalism and urgency, including participating in after-hours or on-call rotation as needed. Drive More ❯

suite, and VMWare/Citrix environments. Our client prides themselves on strong communications skills - you will be regularly communicating with clients to ensure they are satisfied with the service you are providing. Overview of the role: The role is to provide 1st and 2nd line technical support to the business, across a large customer base with bespoke environments. … Providing excellent customer service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve working on tickets, it's essential you hit the ground running and are adaptable to learning … keen to learn and gain experience with new technologies and enjoy being part of a fast-growing business. 2nd Line IT Support Technician - Skills Required: MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies More ❯

Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. More ❯

Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. A trustworthy individual who is not afraid to ask for help if needed. More ❯

make a positive impact continues to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up … provide reporting. Your Responsibilities and Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system health. Escalate detected incidents immediately … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating More ❯

Job Description: Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills … good working relationship with key stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS … technology, including transforms. Document package configuration Package defect remediation Experience of large OS migration projects (preferably Windows 7 and Windows 10) Data Analysis and reporting skills Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a SCCM 2012 (or higher) production environment SCCM deployment/Design experience More ❯

Job Description: Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills … good working relationship with key stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS … technology, including transforms. Document package configuration Package defect remediation Experience of large OS migration projects (preferably Windows 7 and Windows 10) Data Analysis and reporting skills Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a SCCM 2012 (or higher) production environment SCCM deployment/Design experience More ❯

Gopuff's engineering team is building solutions to dramatically change the way people purchase their daily goods. We provide the modern-day solution to meet customer's immediate everyday needs with products ranging from snacks and ice cream to household goods and beer, at the click of a button. The IT Operations Support Analyst will be a part of … staff and acts as the point of escalation to the engineering team. The IT Operations Support Analyst position will report to the IT Support Manager. Responsibilities: Provide support and customer service to staff at Gopuff's UK headquarters and support the Gopuff/BevMo platforms for UK and US operations. Prioritize support requests in a fast-paced environment. … Function Apps. Knowledge of Endpoint Configuration Management (Intune, JAMF, KACE). Quick learner, detail-oriented, and able to work independently or in teams. Strong organizational, analytical, and communication skills. Customer service-oriented and experienced with remote staff. At Gopuff, we understand that life can be unpredictable. Whether you forget the milk, run out of pet food, or need More ❯

Job Description: Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills … good working relationship with key stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS … technology, including transforms. Document package configuration Package defect remediation Experience of large OS migration projects (preferably Windows 7 and Windows 10) Data Analysis and reporting skills Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a SCCM 2012 (or higher) production environment SCCM deployment/Design experience More ❯

week: 37.5 Educational Support Role: The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams. The candidate will address customer queries and manage email tickets, assist customers with questions about the products by replicating problems and implementing workarounds as well as being a point-of-contact to resolve any … an excellent opportunity for someone to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to 1600 0830 to 1700 0930 to … the needs and issues raised by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing of new client configurations Requirements More ❯

protected against cyber threats, and that your team can work productively and efficiently wherever and whenever they need to work Job Role: We are looking for a proactive and customer focused 1st Line IT Support Technician to join our growing IT team. This role is ideal for someone with a passion for technology and a desire to provide high … with Microsoft Office 365 applications, including Outlook, Teams, and SharePoint. • Utilise remote desktop tools to assist users with offsite or remote support needs. • Log, track, and resolve incidents and service requests using the IT ticketing system. • Escalate unresolved issues to 2nd/3rd line support when necessary. • Assist with onboarding and offboarding processes, including setting up hardware and accounts. … common desktop applications. • Basic understanding of network concepts such as DNS, DHCP, and IP addressing. • Proficient in using remote support tools. • Experience with IT ticketing systems. • Excellent communication and customer service skills. • Logical problem solving mindset and ability to work under pressure. • Ability to manage time effectively and prioritise support tickets. Desirable: • Exposure to MacOS • Android & IOS experience More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part … accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance. What you'll be doing Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part … accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance. What you'll be doing Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts More ❯

regulatory expectations, IT plays a mission-critical role. As our Vice President, IT & CIO, you will define and execute London Hydro's technology strategy to ensure robust, secure, and customer-centric operations. At this pivotal time, the successful candidate will be expected to dedicate focused leadership and strategic insight to two high-priority enterprise initiatives: The successful completion and … stabilization of the organization's new S/4HANA-based Customer Information and Billing System, a cornerstone for future customer service innovation and operational efficiency. A cross-functional, enterprise-wide regulatory effort, where the CIO will play a central role in supporting the development and defense of a comprehensive rate application before the regulator. Both undertakings demand … CEO and Executive team. Develop and execute a multi-year IT & Cybersecurity roadmap aligned with business objectives. Establish and achieve performance metrics for the division, ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes. Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuous improvement of IT More ❯

regulatory expectations, IT plays a mission-critical role. As our Vice President, IT & CIO, you will define and execute London Hydro's technology strategy to ensure robust, secure, and customer-centric operations. At this pivotal time, the successful candidate will be expected to dedicate focused leadership and strategic insight to two high-priority enterprise initiatives: The successful completion and … stabilization of the organization's new S/4HANA-based Customer Information and Billing System, a cornerstone for future customer service innovation and operational efficiency. A cross-functional, enterprise-wide regulatory effort, where the CIO will play a central role in supporting the development and defense of a comprehensive rate application before the regulator. Both undertakings demand … CEO and Executive team. Develop and execute a multi-year IT & Cybersecurity roadmap aligned with business objectives. Establish and achieve performance metrics for the division, ensuring innovation, operational excellence, customer-focused service, compliance, accountability, and alignment with desired business outcomes. Enterprise Systems and Business Applications: Oversee the strategic direction, performance, operability, availability, management, and continuous improvement of IT More ❯

orking in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We … in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job responsibilities … client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary and benefits package Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to More ❯

the ultimate career opportunity that will light a fire within you. So, what's the role all about? Any issue with our software that impairs the operation of a customer's contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive … procedures and processes that improve our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are … incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents. Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices. Identify, document, and report issues with software More ❯