226 to 250 of 3,128 Customer Service Jobs in the UK

Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store … Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customer service and operational support programs for our customers. This role drives customer success in several … ways such as value realization, steady-state operational support, continuing customer education, and operational excellence initiatives. This function plays a critical role in defining our global customer success strategy and building the tactical playbooks, processes, and mechanisms to deliver this mandate. In this role, you will design the More ❯

As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates … to the delivery of our technology services. Responsibilities (including but not limited to the following as required): Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges. VoC - challenges and market trends/concerns and other feedback, accurate documentation in … Manage a portfolio of 30-40 customers, primarily based in London, with regular meetings and some travel required. Ensure that all services consistently meet customer expectations. Identify customer needs to recommend and upsell Abacus services. Documenting and tracking customer information (i.e. NPS, CSAT and customer profitability More ❯

Medical Field Service Engineer, Biomedical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £45,000 Car Allowance £7,000 Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review The Role … Medical Field Service Engineer, Biomedical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems … ensuring that the highest levels of customer service are maintained at all times. Your Background - Medical Field Service Engineer, Biomedical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity More ❯

Medical Field Service Engineer, Biomedical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £45,000 Car Allowance £7,000 Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review The Role … Medical Field Service Engineer, Biomedical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems … ensuring that the highest levels of customer service are maintained at all times. Your Background - Medical Field Service Engineer, Biomedical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity More ❯

Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses. We are 'Customer Obsessed' and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing … to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement. You will join one of our home-based … calls, emails and chats in a timely manner. Identify customers' needs, clarify information, research every issue and providing solutions. Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact. Build sustainable More ❯

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the service More ❯

the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service. Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK. We encourage everyone … and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a friendly, fast growing, customer centric business. Yearly bonus (subject to company and personal performance) Flexitime Onsite gym Free parking Exciting social and team building events Mental health support … Role & responsibilities As a Project Co-Ordinator you will play a highly commercial and customer focused role in developing client, customer and service provider relationships which grows a pipeline of utility projects across various industry sectors and markets. The role requires you to collaborate closely with customers More ❯

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide critical support to operational users … This is a unique opportunity to take the reins of a well-established Level 4 Service Desk as part of a flagship programme within the Defence sector. My client is delivering across the NSOIT(D) Programme , supporting the delivery and sustainment of the OpNET capability . They're now … looking for a strong leader and service operations expert to lead a high-performing team of experienced engineers in managing incidents, supporting deployments, and enhancing customer service across multiple military and civilian locations. What you'll be doing: Leading a highly skilled Level 4 Service Desk More ❯

Customer Service & Operations Technical Account Manager, LexisNexis Risk Solutions Location: HOME BASED, London, City of, United Kingdom Contract Type: Regular Schedule: 40 Job ID: R94016 LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions … focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data … Manager, you will be a vital member of our team working with a diverse range of technologies and disciplines. About the Role T he Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our More ❯

distributors, and customers both remotely and in-person, with job specific details utilizing sound engineering principles. Provides on-site field supervision to support key customer projects. Manages and initiates the creation of technical collateral to support the commercialization of new system introductions and existing business. Assists in the design … and evaluation of optimized and customer-specific systems. Coordinates product testing and system certification conducted at independent test labs. Conducts training seminars for new salespersons, distributors, customers and industry professionals. Attends industry meetings and participates in associations involved with the development of codes and standards that create demand for … Products. Responsibilities: Alkegen Values - the candidate is expected to perform the duties whilst Living the Alkegen Values. The Application Engineer provides engineering, design, technical service, and customer support for the sale of TEM products. This role provides technical expertise to internal and external company resources by providing recommendations More ❯

Job Title: Service Engineer Location: Southeast (Various Locations) Main office in Crawley Salary: £32,000 - £38,000 Dependant on experience About the Role Talented People is recruiting on behalf of a growing company seeking a skilled and Canon-trained Service Engineer to join their team in the Southeast. … including new product releases and updates. Offer technical support and advice to customers over the phone or through remote troubleshooting. Maintain accurate records of service calls, work completed, and parts used. Adhere to all relevant health and safety regulations during repairs and installations. Work closely with the customer service team to ensure smooth operations and customer satisfaction. Assist with PDI (Pre-Delivery Inspection) and refurbishing of devices when required. Required Qualifications & Skills Canon Certified Engineer: Completion of official Canon training programmes with certification as a Canon printer engineer. Proven experience in repairing and maintaining Canon More ❯

Electrical Field Service Engineer, Gas Detection Systems On Target Earnings £52,000 Basic Salary £38,000 to £44,000 Bonus 10% Overtime Circa £4,000 Company Car Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review ** Excellent opportunity for experienced Electrical Field Service Engineers seeking the … of instrumentation and control systems, offering first class industry recognised product training, unrivalled benefits and genuine prospects for career progression ** The Role - Electrical Field Service Engineer, Gas Detection Systems Following planned expansion, they now seek to recruit a technically focused Electrical Field Service Engineer responsible for: Planned preventative … maintenance Service and repair of their range of technologically innovative gas detection systems Ensuring that the highest levels of customer service are maintained at all times Your Background - Electrical Field Service Engineer, Gas Detection Systems To be considered for this exciting opportunity, you must be able More ❯

IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with … evolving business needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies … and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving More ❯

Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support for … with our customers. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software. Efficiently problem solve and manage tickets until resolution. Deliver training webinars focused on … specific features of ezyVet - upskilling yourself and our customers! Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help. You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert. So More ❯

The Service & Team: You will be working in the dynamic User Environment, Identity and Mobile team, reporting to the team Product Manager. The team sits within Information Services, part of the Customer and Business Operations Directorate, and provides a variety of key services to the Council's staff … Provide specialist advice and guidance in packaging Windows client applications. Operational Support: Manage the operational support of end user IT solutions and services, ensuring service, contractual, and regulatory requirements are met. Project Involvement: Act as Technical Lead in product or project delivery, producing low-level designs and translating architectural … designs into operations. Incident Management: Act as third-line support for incidents, problems, and changes to solutions and services. Service Improvement: Provide expert technical consultancy and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement. This position will be subject to a basic criminal More ❯

line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent … contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools … and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support More ❯

line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent … contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools … and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support More ❯

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with … excellent communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and … have a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships More ❯

Amazon Development Centre (London) Limited Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Customer Service (CS) global customers influenced by Gen AI solutions? Join Amazon Customer Service (CS) technology organization as a Software Development Engineer … accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support content for both customer self-service and associate systems serving billions of monthly requests globally. If you're passionate about developing innovative solutions, designing highly distributed systems … is the opportunity for you. You'll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs. Excitingly, you'll have the chance to work on latest versions of Large Language Models (LLMs) and generative AI initiatives that are reshaping More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, youll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Clients products and services. Acting as a trusted advisor … youll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and … performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to optimise each touchpoint More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, you'll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Client's products and services. Acting as a … trusted advisor, you'll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to More ❯

the role Proactively manage the sales administration processes relating to the aggregate and asphalt commercial functions, whilst providing significant focus on delivering an excellent customer experience and maintaining our agreed service level. Key accountability To provide an excellent, seamless customer experience and take ownership of all presented … situations Accurately process all admin within given deadlines, primarily including but not limited to invoice disputes, miscellaneous service charges, sundry invoices, reducing un-invoiced through PDI processing, root cause analysis, sales reporting, manual documents, NCR/complaint system and any other associated admin processes as required. Liaison with external … commercial and operational teams. Prevention and resolution of invoice queries including route cause analysis. Acquire and apply market, product and customer knowledge to the day to day operation of the customer service centre. Efficiently handle customer written and verbal enquiries in a timely manner. Liaise with More ❯

Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role This … role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing … to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars and More ❯

Service Desk Engineer Location: Leeds/Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking … for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal … hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong More ❯

Service Desk Engineer Location: Leeds/Halifax branches Salary: £25,000 - £30,000 + Benefits Job Type: Full-Time Hybrid working - 2 days in office after induction Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider, is looking … for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you. What You'll Be Doing: Providing 1st, 2nd & 3rd line IT support to internal … hardware, software, and network issues . Managing Microsoft 365, Active Directory, and Windows environments . Logging, prioritizing, and escalating tickets as needed. Ensuring excellent customer service and technical support. What We're Looking For: Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory). Strong More ❯