226 to 250 of 11,185 Customer Service Jobs in the UK

any IT services (including the telephone system). The purpose of the role The role will be responsible for implementing, maintaining and supporting the IT infrastructure to provide excellent customer service for our staff and customers. Our systems are primarily cloud based using an IaaS (Infrastructure as a Service) model so a key part of the role … ability • Teamwork skills and the ability to work with different levels of staff across the business. • Ability to manage/prioritise multiple tasks/projects. • Excellent time management • Excellent customer service • Technical knowledge of Azure • Technical knowledge of Windows computer systems • Technical knowledge of Windows server operating systems • Technical knowledge of Microsoft Office • Technical knowledge of Microsoft Exchange More ❯

Director Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at ARC IT Recruitment by 2x Get notified about new Customer Relationship Management Manager jobs in London Area, United Kingdom . Greater London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom … days ago Global Customer Success Operations Manager London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Placemaker Manager (Customer Service and Membership Manager) Kingston Upon Thames, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month … ago City Of London, England, United Kingdom £70,000.00-£70,000.00 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago Senior Customer Success Manager – HR/ER SaaS Tech. UK Remote – 19536 Ref: 19536 Leeds, England, United Kingdom 2 hours ago Placemaker Manager (Customer Service and Membership Manager) Account More ❯

includes photocells, power distribution enclosures, EV connection feeder pillars, isolators, cut outs and switchgear. Key Accountabilities: Responsibilities: Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects) Provide enhanced and expedited support to VIP and critical business users Work with other team members to continually … yourself and improve in all applicable technology areas to ensure you have appropriate knowledge and skills necessary to complete all assigned tasks and support the broader team. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact Build and maintain effective and trusted relationships with colleagues, to aide IT support and the delivery of … high standards of service Create and update Knowledge Items and other relevant documentation Qualifications: Minimum Qualifications, Knowledge, and Experience 2+ years’ experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 1+ years’ equivalent experience in an IT Service Management Excellent knowledge of Office 365 and MS Operating Systems Use of More ❯

About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent … About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent … determine the cause Sets client expectations appropriately throughout the troubleshooting process Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents Monitor the Remote Service Center (RSC) Service Board for newly created service tickets Prioritize tickets created Follow Thrives’ best practices for escalating tickets to Tier More ❯

efficiency. Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success. www.IPC.com TITLE: Provisioning Analyst DEPARTMENT: Managed Services REPORTING TO: Customer Support Manager OFFICE LOCATION: London Role Overview: The Provisioning Analyst is part of the Managed Services team and is responsible for the provisioning of trader voice circuits (carrier and … Qualified applicants will have experience with circuit provisioning, carrier relations and strong analytic skills, preferably within financial services. The Provisioning Analyst must meet or exceed all contractual commitments and Service Level Agreements for IPC’s managed service clients as detailed in the Scope of Works providing circuit provisioning/order management and inventory management including reporting while ensuring … week on a client site. How You Will Make an Impact: Provide circuit order/provisioning including the management of circuit inventories and related reporting to IPC’s Managed Service customers in accordance with customer contracts and related Scopes of Work (SOW), in a consistent and professional manner that exceeds customer expectations. Adopt and continuously improve support More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Are you looking for an opportunity to work at the forefront of customer experience technology ? We have an exciting role for you – Sprinklr Implementation consultant. The Role As a Sprinklr Implementation Consultant you will work on solutions ensuring seamless integration with existing … systems and processes. In this role you will collaborate closely with stakeholders to design and deliver tailored customer service solutions that drive business outcomes and elevate the overall customer experience. By leveraging your analytical skills, you will identify areas for process improvement and implement efficient, scalable solutions to optimize customer service operations. Your Profile Proficiency … in social media technology. Good knowledge of social media platforms e.g. Twitter, Facebook, YouTube and Instagram. Strong interest in solving client challenges and a consistent focus on delivering exceptional customer value. Proven Experience in Adobe Design Suite CS4 or CS5 (Photoshop, InDesign, Illustrator, Dreamweaver, Flash). Experience with Social Engagement across multiple accounts and channels (Facebook, Twitter, LinkedIn, YouTube More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Are you looking for an opportunity to work at the forefront of customer experience technology ? We have an exciting role for you – Sprinklr Implementation consultant. The Role As a Sprinklr Implementation Consultant you will work on solutions ensuring seamless integration with existing … systems and processes. In this role you will collaborate closely with stakeholders to design and deliver tailored customer service solutions that drive business outcomes and elevate the overall customer experience. By leveraging your analytical skills, you will identify areas for process improvement and implement efficient, scalable solutions to optimize customer service operations. Your Profile Proficiency … in social media technology. Good knowledge of social media platforms e.g. Twitter, Facebook, YouTube and Instagram. Strong interest in solving client challenges and a consistent focus on delivering exceptional customer value. Proven Experience in Adobe Design Suite CS4 or CS5 (Photoshop, InDesign, Illustrator, Dreamweaver, Flash). Experience with Social Engagement across multiple accounts and channels (Facebook, Twitter, LinkedIn, YouTube More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

will be the first point of contact for clients experiencing IT-related issues. Your role involves troubleshooting and resolving basic technical problems, escalating more complex issues, and providing excellent customer service. This is a position for someone with a passion for technology, strong problem-solving skills, and a desire to grow in the IT industry. You will work remotely … providing support via phone, email, and a ticketing system. You'll also collaborate with other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. … using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up with clients to ensure their issues are resolved satisfactorily. Customer Service: Provide excellent customer service by maintaining a professional, patient, and positive attitude. Communicate with clients in non-technical language to help them understand the issues More ❯

is in our DNA, and we have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … Wireless Logic and Arkessa customers through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on … customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all More ❯

will be the first point of contact for clients experiencing IT-related issues. Your role involves troubleshooting and resolving basic technical problems, escalating more complex issues, and providing excellent customer service. This is a position for someone with a passion for technology, strong problem-solving skills, and a desire to grow in the IT industry. You will work remotely … providing support via phone, email, and a ticketing system. You’ll also collaborate with other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. … using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up with clients to ensure their issues are resolved satisfactorily. Customer Service: Provide excellent customer service by maintaining a professional, patient, and positive attitude. Communicate with clients in non-technical language to help them understand the issues More ❯

is in our DNA , and we have an insatiable hunger to ‘wow’! ? While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … Wireless Logic and Arkessa customers through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on … customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): ? Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all More ❯

get help from or escalate issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to Blisworth for the shift · Ability to prioritise … tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to … 2nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to work on and resolve helpdesk tickets & service requests · Managing and recording all work though our ticketing system · Make sure that client documentation is well maintained · Split tickets that have several issues into their own individual ticket · Make sure that tickets aren More ❯

get help from or escalate issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to Blisworth for the shift · Ability to prioritise … tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to … nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to work on and resolve helpdesk tickets & service requests · Managing and recording all work though our ticketing system · Make sure that client documentation is well maintained · Split tickets that have several issues into their own individual ticket · Make sure that tickets aren More ❯

get help from or escalate issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to Blisworth for the shift · Ability to prioritise … tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to … nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to work on and resolve helpdesk tickets & service requests · Managing and recording all work though our ticketing system · Make sure that client documentation is well maintained · Split tickets that have several issues into their own individual ticket · Make sure that tickets aren More ❯

get help from or escalate issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to Blisworth for the shift · Ability to prioritise … tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to … nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to work on and resolve helpdesk tickets & service requests · Managing and recording all work though our ticketing system · Make sure that client documentation is well maintained · Split tickets that have several issues into their own individual ticket · Make sure that tickets aren More ❯

Stock Equipment Officer Function: Service Unit: Business Location: Exeter (R620), Exeter, United Kingdom The role of the Stock & Equipment Officer sits within the End User Workplace team on the Devon & Cornwall and Dorset Police Managed ICT Contract. As an IT Field Engineer, you will play a critical role in ensuring that police officers and staff can perform their duties … ensure accurate records are maintained. Procurement and Stock Replenishment Assist in the ordering and procurement of IT equipment, including laptops, desktops, servers, networking equipment, and accessories. Collaborate with your customer and their vendors and suppliers to ensure timely delivery and competitive pricing. Monitor stock levels and initiate reordering when necessary to avoid shortages or excess inventory. Asset Tracking and … or replacements. Provide assistance with setting up and configuring new equipment for employees. Maintenance and Repair Coordination Coordinate repairs, upgrades, or replacements of faulty or outdated equipment. Liaise with service providers for warranty claims, repairs, or technical support when required. Waste and Disposal Management Ensure the safe disposal or recycling of obsolete or faulty IT equipment in compliance with More ❯

About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive is seeking individuals who view their work as a career development opportunity rather than … of workstation incidents to determine causes. Set appropriate client expectations during troubleshooting. Use software utilities, Thrive's Protect software, and vendor tools for quick incident resolution. Monitor the Remote Service Center (RSC) Service Board for new tickets, prioritize, and escalate as needed. Communicate troubleshooting steps and resolutions clearly to non-technical users. Resolve incidents related to email/… years of desktop support experience. Knowledge of mobile device troubleshooting, Microsoft Office, and workstation hardware. Experience with Active Directory. Ability to communicate technical info effectively to non-technical audiences. Customer service-oriented mindset. Ability to work independently and in a team. Excellent communication skills, both written and oral. Willingness to travel to clients in the Greater Boston area More ❯

a permanent, full-time basis. The role of Head of Client Management is to lead and manage a team of Account Handlers, ensuring the delivery of high-quality client service and efficient handling of all account-related activities. As a developing business they are seeking someone looking to join a thriving, dynamic insurance company offering a unique service … develop a team of Account Handlers, providing guidance and support to ensure high performance and professional growth. Client Relationship Management: Oversee the management of client accounts internally, ensuring excellent customer service and addressing any escalated issues or complex queries. For larger clients direct client support with account director/executive. Performance Monitoring: Set performance targets for the team … monitor progress, and implement improvement plans as necessary. Process Improvement: Identify and implement process improvements to enhance efficiency and service quality within the team. Reporting: Prepare and present regular reports on team performance, client satisfaction, and other key metrics to senior management. Training and Development: Organise and deliver training sessions to ensure the team is up-to-date with More ❯

Your role: The Provisioning team works with customers in executing the technical onboarding of Global Relay’s services in a post-Sales, pre-Support phase by working closely with customer IT teams, and keeping client business users updated on the implementation progress.Implementation Specialists are trusted client advisors helping ensure that the solutions meet each customer’s unique requirement … strong relationships with client’s implementation team members, work well under pressure, maintain a positive attitude, and meet client project deadlines in an efficient and professional manner. They set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks and avoid delays. They also advocate customer care over customer service. Implementation … occur, based on complexity. Validate data and message flow meets compliance requirements. Ensure errors or omissions in Provisioning documentation or wiki articles are addressed. Perform peer reviews of new service implementations. Work with partners, clients, and external hosting providers to establish archiving through IMAP and SMTP connectivity to Global Relay. Work with clients’ in-house non-Exchange mail servers More ❯

IT Support Specialist to serve as the primary liaison between the IS Helpdesk and our internal customers across various departments. In this role, you will be responsible for understanding customer needs and providing expert second and third-level support for standard PC applications and configurations. Your ability to troubleshoot and resolve technical issues will be essential in ensuring a … practices for IT usage. Stay updated on the latest technology trends and tools to continuously improve support services. Key Stakeholders: Internal: All Departments within the organization External: Vendors and service providers as needed Reporting Structure: Reports To: Head of Site IT Direct Reports: None Essential Qualifications: Relevant certifications such as Microsoft, CompTIA, or Cisco. Proficient knowledge of Windows … and Windows Server products. Proven experience in delivering exceptional customer service through face-to-face, telephone, or electronic interactions. Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users. Excellent problem-solving abilities and a proactive approach to troubleshooting. Ability to work collaboratively within a team environment while managing multiple More ❯

staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers. Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations. Participate in a 24-7 Out … it takes? The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important. Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential. Previous experience within an application … customers and within internal departments. Including: Excellent written and spoken English. Good listener, able to identify and validate assumptions. Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it. Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment. Multi-tasking More ❯