26 to 50 of 1,674 Customer Service Jobs in the UK

Job Title: Customer Service Coordinator Reports To: Customer Service Manager Job Type: Full-Time About Us : Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as … well as ensuring an outstanding customer experience through constant innovation. Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment. Provide support to customers … within the organization. Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business. Key Responsibilities: Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting More ❯

Job Title: Customer Service Coordinator Reports To: Customer Service Manager Job Type: Full-Time About Us : Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as … well as ensuring an outstanding customer experience through constant innovation. Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment. Provide support to customers … within the organization. Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business. Key Responsibilities: Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting More ❯

parts of the business, we run print magazines, digital content and both face-to-face and virtual awards, conferences, and other events. Overall Purpose of the Role: As a Customer Support Specialist, you'll be right at the heart of how our customers (internal and external) experience our services and brands: responding to queries with care, solving problems with … As an expert in all emap/Metropolis's products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising organisational, content management systems (CMS) and generic IT systems to carry out your role with an awareness of other digital … and how their behavior may require different approaches from you Investigate and solve customers' problems, which may be complex or long-standing, escalating to development teams where necessary Handle customer complaints or any major incidents Manage user accounts, permissions, and access controls for CMS, and other supported applications Issue refunds or compensation to customers Keep accurate records of discussions More ❯

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise for Customer Success … Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/improvements, and co-ordinating with other teams to source resolutions. … Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical • Provide cover for Customer Success Managers on key accounts during absence • Collate operational data and produce monthly customer service reports • Provide exceptional administrative support to the Customer Success More ❯

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1 Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log and resolve issues and complete requests, ensuring a seamless experience for end users. … With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this position, you will have excellent spoken English with the ability to provide technical support to end users who do not want to hear … diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities : Technical Support More ❯

1st Line Service Desk Analyst £120-£130 per day (umbrella) 1-3 month contract Our client is seeking a 1st Line Service Desk Analyst to provide professional, efficient, and responsive customer service and technical support. This role offers the opportunity to work with a collaborative team whilst delivering excellent customer service through various communication … channels. Main Purpose Our client's team needs a dedicated professional to provide first-line technical support and exceptional customer service. You'll be the first point of contact for users experiencing technical issues, ensuring efficient ticket logging and resolution within agreed Service Level Agreements. Key Responsibilities Provide first-line technical support to end users via telephone, email … and chat Log, categorise, and prioritise service requests and incidents accurately using ticketing systems Deliver excellent customer service using telephone, face-to-face, email, video, and instant messaging Resolve basic technical issues, including password resets, account unlocks, and software queries Escalate complex technical issues to second-line support teams when appropriate Work within agreed ITIL/Service More ❯

Currently seeking a Customer success executive for a Data centre client. Must have experience with either IT or Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise … for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/improvements, and co-ordinating with other … teams to source resolutions. Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical • Provide cover for Customer Success Managers on key accounts during absence • Collate operational data and produce monthly customer service reports • Provide exceptional administrative support to More ❯

Manager, Customer Education (Production & Innovation) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new … standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? At Intercom, we're on a mission to make internet business personal. Our AI-first customer service suite is changing the standard for how businesses support their customers More ❯

Meet Liam Smith: Customer Success Manager at Mintra Overview At Mintra, customer success is at the core of everything we do. Up until 2023, our customer service division focused solely on problem-solving, addressing the immediate needs of safety-critical workers and our clients. Ticking dockets. However, in 2023 Mintra separated the services and made the … to bring problem-solving to the forefront of everyone's minds and make sure new clients hit the ground running with the creation of a team solely focused on Customer Success. This new Customer Success Team sits within the Product Team and has made a significant shift to how Mintra looks after clients. Ultimately, they are responsible for … are working with clients before they've even joined the business, anticipating challenges and streamlining the onboarding process to fit the unique needs of each client. This leaves the customer service team free to focus on the immediate needs of safety-critical workers as a matter of priority. Location: Stonehaven harbour in North East Scotland Responsibilities As a More ❯

Customer Service Desk Analyst –Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills … proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has … had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional! Apply now we are waiting to invest in your career More ❯

Customer Service Desk Analyst –Hybrid role based in Leeds area - Mon – Fri needed to provide high level customer services/end user support, would suit someone with very strong IT skills. As Customer Service Desk Analyst/Basic level IT Support you should have some of the following skills: Excellent written and verbal communication skills … proven planning and organisation skills, good time management. Successful Customer Service Desk Analyst/Basic level IT Support should have strong IT user skills, with perhaps a desire to get into the IT Support sector. Most importantly, you should have exceptional customer experience. Any Customer Service Desk Analyst/Basic level IT Support who has … had previous experience of initial customer assessment, triage, research and resolution of incidents and requests will have a huge advantage. You must have an excellent infectious personality but at the same time professional! Apply now we are waiting to invest in your career More ❯

Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to install, troubleshoot, repair, and maintain to a high standard; a … range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care … Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual More ❯

Customer Service Team Lead Remote UK 35,000 - 40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

Customer Service Advisor – Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem More ❯

Customer Service Advisor - Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits - 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK's top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … and play a vital role in delivering exceptional service to their partners and customers. You'll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem More ❯

German Customer Service Northampton Permanent Full-time hours £28,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for … you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities … for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with internal More ❯

Customer Experience Advisor Overview VisionTrack is the leading global provider of AI video telematics and connected fleet data. The Customer Experience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account. We are looking for a Customer Experience Advisor who is passionate about providing high standards of customer service and delighting our customers. This role will be to provide comprehensive support and exceptional service levels to enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities First point of call … for visitors & phone calls and emails - ensuring customer service of a high standard. First point of contact for all customers via the telephone. Answering telephone enquiries and triaging to the correct department. Assisting and guiding customer queries via a shared inbox & ticket system. Quotations & Customer Onboarding (Selected Customers) Product advice and assistance. Sales order processing Prcessing More ❯

Principal Product Mgr - Tech, Amazon Stores Customer Service Product and Tech Job ID: AMCS India Private Limited In the Amazon Customer Service Stores Product and Tech group at Amazon, we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems, we make solutions effortless. We are … will work hard, have fun, and of course, make history! Key job responsibilities Lead the development and execution of a comprehensive modernization strategy for the concessions framework, focusing on customer experience enhancement Drive product vision, roadmap, and strategy for technical solutions that streamline concessions processes Partner with engineering teams to architect scalable solutions that integrate with existing systems Analyze … customer data and feedback to identify pain points and opportunities for improvement Define and track key performance indicators (KPIs) to measure the success of concessions initiatives Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation Champion customer-centric solutions while balancing business objectives and technical More ❯

Customer Services Representative Cantello Tayler Recruitment are recruiting for a Customer Services Representative to join their client who is based in Staines, Surrey. This is a hybrid role after probation. Customer Services Representative duties include : To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail. … Log and resolve first line Customer Service fault calls, ensuring attention, resolution and appropriate escalation of reported faults. Resolving Provider and Insurer issues Understand and comply with Customer Service operating procedure, service level agreements and associated targets. Understand and comply with Information Security and Data Protection procedures. Support rollout of systems as directed by Team … customers. Support pre-sales and sales activities by handling incoming enquiries from prospective customers. Manage specialist acquisition from registration to subscription - by providing support, online training and ongoing communication. Customer Services Representative required skills, knowledge, and experience: MS Office proficient A minimum 3 years Customer Service experience Excellent telephone manner. Strong interpersonal and communication skills. Copes well More ❯

work for a leading technology group, delivering innovative and sustainable treatment solutions across domestic, commercial and industrial sectors. Your new role My client is seeking a highly organised and customer focused Customer Service Coordinator to join their team. This role requires strong administrative skills and attention to detail, with a key focus on sales order processing, scheduling … engineers, and handling customer payments. The ideal candidate will be confident in building rapport with customers and internal teams, ensuring a smooth and professional service experience. Accurately process customer orders and maintain records using internal systems. Take payments over the phone securely and in line with company procedures. Schedule service and installation appointments for engineers Respond … to customer enquiries via phone and email, providing timely and helpful support. Liaise with internal departments to ensure seamless service delivery. Maintain detailed documentation and ensure data accuracy across all customer interactions. Build strong relationships with customers, ensuring satisfaction and repeat business. Support the wider customer service team with administrative tasks and ad hoc duties More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £27.03 per hour. We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre Team. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances … the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge … base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date More ❯

Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal) About the Role: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with subject matter experts, operational teams, and technology partners … to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities : - Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. - Collaborate with teams to gather information and translate complex processes into easy-to-understand content. - Ensure all content More ❯

Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal) About the Role: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with subject matter experts, operational teams, and technology partners … to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities : - Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. - Collaborate with teams to gather information and translate complex processes into easy-to-understand content. - Ensure all content More ❯

Customer Support Engineer - Service Desk We have a new client of ours who are a leading player in their commercial space. They are looking for a talented individual who has a background in customer service who can excel as a first point of contact for customers. Purpose of Role: The primary purpose of the Customer Support Engineer is to provide responsive and highly proficient support forthe client's Customer Engagement solutions. As a member of Customer Service, the role is part of a virtual Service Desk and responsible for being the first line of contact for triaging and progressing customer incidents, problems and service requests from report to … resolution. The role requires you to work in a technical capacity to resolve issues and mentor customers on their Customer Engagement applications. Key Responsibilities: • Acting as the first point of contact for triaging and progressing customer incidents, problems, and service requests from notification to resolution.• Working in a technical capacity to diagnose and resolve issues, and mentoring More ❯