and microwave components used across wireless, defence, medical, and satellite communications industries. This role is ideal for a technically minded engineer with knowledge of RF components, who enjoys solving customer problems, providing support, and being a vital technical bridge between sales, customers, and engineering. Main responsibilities of the Applications Engineer (based in Camberley): Provide technical support to internal and … in English Well-presented, self-motivated, and a collaborative team player This is a fantastic opportunity to join a renowned, high-performing team with a reputation for innovation and customer service. Full training will be provided on both the company's technical product range and internal systems. To apply for this Applications Engineer role (based in Camberley), please send More ❯
Alnwick, Northumberland, North East, United Kingdom
Heels & Brogues Group Limited
Interim Service Delivery Manager Immediate starts available Role until January 2026 Up to £45,000 per annum (pro-rata) Alnwick, Newcastle, Amble, Whitley Bay A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued growth … they are looking for a proactive and organized Service Delivery Manager on an interim basis. This role will run until January 2026, you will play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on.. Benefits Fixed term contract Very well-established business Training Growing business Interesting work … The Role of Service Delivery Manager Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently. Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps,and air source heat pumps, ensuring timely servicing and system reliability. Breakdown Management - Act as the first point of contact More ❯
based in our London office. As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team, you will work with clients on short to medium-term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and … other technical tasks to help customers get the most value out of their data. RSAs are billable and know how to complete projects according to specifications with excellent customer service. You will report to the regional Manager/Lead. The impact you will have: You will work on a variety of impactful customer technical projects which may include … designing and building reference architectures, creating how-to's and productionalizing customer use cases Work with engagement managers to scope a variety of professional services work with input from the customer Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and More ❯
Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … play a crucial role in expanding their client base and ensuring exceptional customer satisfaction. Your Core Responsibilities: Client Champion: Develop and nurture strong relationships with existing clients, managing renewals and exceeding their needs. Growth Driver: Identify and pursue new business opportunities, leveraging warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored … proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide strategic insights. Problem Solver: Handle client inquiries and resolve issues promptly and effectively. Organized Pro: Maintain accurate More ❯
Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … play a crucial role in expanding their client base and ensuring exceptional customer satisfaction. Your Core Responsibilities: Client Champion: Develop and nurture strong relationships with existing clients, managing renewals and exceeding their needs. Growth Driver: Identify and pursue new business opportunities, leveraging warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored … proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide strategic insights. Problem Solver: Handle client inquiries and resolve issues promptly and effectively. Organized Pro: Maintain accurate More ❯
will enable our customers with your passion and knowledge of the clients Platform.?You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in client product and development teams for product feedback and improvements. … in their daily activities What you get to do in this role: * Work on and resolve technical issues reported by internal and external customers.* Maintain impeccable case hygiene and customer-related files and records.* Customer Advocate providing support to users/administrators of our platform. * Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of … cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.* Manage customers' expectations and experience in a way that results in high customer satisfaction.* Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.* Suggest and implement improvements to internal processes.* Communicate with customers and our More ❯
that build a better world. We're a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service. Whether you're looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us. Purpose Statement: The … Quality Engineer Sr ensures products comply with customer specifications, industry standards, regulatory requirements and Plexus standards.They will ensure Assembly Build Instruction (ABI)s comply with specifications and standards. Approve all changes and deviations from established guidance, including Engineering Change Order (ECO)s. Lead creation and maintenance of the Master Validation Plans, when required, and ensure compliance. Support creation and … execution of documents for New Product Introduction (NPI). Serve as the Plexus lead to support external customer audits and internal audit activities. Support recertification and surveillance Quality Management System (QMS) audits. Lead product-related Corrective and Preventive Action (CAPA) discussion and closure. Key Job Accountabilities: Serve as the primary customer contact for quality-related issues, including specification More ❯
The purpose of our Field Service Engineer (FSE) role at Chess Dynamics is to provide field support to our customers worldwide by ensuring the stable operation of our hardware & software products, which include fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems. This will involve installing, configuring, maintaining, supporting, and optimizing all products and … systems. Key Responsibilities: Offsite repairs to Chess products and systems. Installation of new products at customer sites. After sales support and servicing to customers. Generating post site visit reports with clear analysis of situation to include any recommendations and/or future actions in a clear and well-structured format. Strip-down/survey, repair, and test allocated customer … etc. with Sales and Engineering teams. Preparation of risk assessments and SSOW's for installation/commissioning activities. Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities. Identify and support continuous improvement initiatives within the Customer services functional area. Skills & Experience Experience of complex systems maintenance with electrical and mechanical assembly tools within the More ❯
leading-edge, multichannel, global, fully integrated function within the business. We have built an inclusive and diverse team operating across four layers: Back End Systems and Engineering; Platforms; Marketing; Customer Service. Our team of over 100 digital experts collaborates with global partners to deliver retail technology excellence, with a focus on the future. We operate in an agile, fast … brand growth. We have invested over £12m in technology during the pandemic to future-proof our infrastructure and strengthen our thought leadership. The Role We are seeking a strategic, customer-centric CRM Manager with proven experience to join our dynamic team. The key focus is to increase frequency and lifetime value by leveraging customer insights and trends to … managing one direct report (CRM Coordinator). Reporting to the Global Retention Lead, this role requires strategic leadership, strong CRM expertise, and a passion for data-driven insights. Develop customer-focused initiatives to drive retention goals while managing operational campaign delivery Utilize CRM analytics platforms to monitor campaign performance, track KPIs, and present insights to stakeholders Create targeted segmentation More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Carlsberg Group
As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. About the role: As Senior Business Analyst across the Customer Supply Chain, you will provide finance expertise and decision support to the Logistics and Commercial Operations leadership team. You will also be accountable for reporting, analysis and forecasting of … costs, as well as being part of the governance and decision-making processes, to ensure that we deliver in year performance, balancing service resilience and cost. You will lead the development of key insights to unlock value, working closely with the leadership teams to influence and positively impact the outcomes that the customer supply chain delivers. If you … part of our success journey, and you will have the opportunity to be involved in the following: Role Responsibilities: Provide clear, actionable insight to the Leadership team on the customer supply chain performance, including analysis against budget, forecast and prior year. Identify risks and opportunities early and work with cross-functional partners, focusing on continuous improvement of processes. Ensuring More ❯
life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that "EX = CX": when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked … customers Respond to RFPs and RFIs Manage and lead proof of concept evaluations Create value-based selling opportunities and help create value propositions for potential customers Provide market and customer feedback to feed our product and service roadmap Daily integration with CRM to update accounts, leads, contracts, and opportunities according to sales department best practices, policies, and procedures … full sales-cycle experience Experience with value selling and other leading solution sales techniques Excellent interpersonal, communication, persuasion, presentation and writing skills in English Experience scoping, managing and executing customer demonstrations and proof of concepts Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution Passion for customer services and sales Willingness More ❯
deliver high-quality services people want to use. You will be responsible for the accurate and efficient processing of requests, maintaining precise records, and supporting the coordination of digital service assessments and business case approvals. This includes handling service assessment requests, business case reviews, and general enquiries, as well as assisting in report production and supporting key meetings. … Key Responsibilities Manage communications between requesters and the DTSA for service assessment requests and business case reviews. Set up, compile, and distribute work requests, ensuring a clear audit trail via SharePoint. Accurately update and maintain the Service Assessment Planner and Business Case Tracker. Coordinate outputs from governance meetings. Provide coaching and guidance on processes, procedures, and tools (templates … contacts, next steps). Attend and actively participate in weekly checkpoint meetings with colleagues and stakeholders. Assist with ad-hoc report production. Support cross-team collaboration to deliver excellent customer service. About You - Skills & Requirements Exceptional attention to detail and the ability to work independently. Strong organisational and planning skills with the ability to prioritise tasks effectively. Analytical skills More ❯
Regional Lead - EMEA About Zendesk for Startups Zendesk for Startups is a business initiative at Zendesk focused on helping startups drive growth and prepare for scale by creating great customer experiences with Zendesk products. Zendesk has more than 100,000 customer accounts globally, and we've been working with the world's most disruptive startups since their early … you will drive the adoption of Zendesk among startups in the UKI, Nordics, and MENA region by building and nurturing strategic partnerships with venture capitalists (VCs), accelerators, government bodies, service providers and ecosystem partners. You will lead partner onboarding, sponsorships, co-marketing efforts, and enablement initiatives, while closely collaborating with sales and marketing teams to deliver effective sell-to … strong advocate for our customers and partners. Responsibilities: Build and nurture partner ecosystems : Recruit, activate, and grow relationships with regional partners including venture capital firms, accelerators, government entities, and service providers-serving as Zendesk's key representative across the UKI, Nordics & MENA region. Drive sponsorship & co-marketing initiatives : Secure, manage, and maximize partner sponsorships, joint marketing efforts, and engagement More ❯
Job summary The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all our users with the highest possible standards of technical assistance and customer service. Main duties of the job Deliver first and second line … support to the users of IT equipment and services: Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources. Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets. … Delivery, testing and installation of IT hardware and software. Contribute to and update IT Support's information systems, such as the service desk system, procedures library and asset register. Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment. Assist with the update of Windows PCs across the trust Support the More ❯
a complete solution for business connectivity. Overview Smart Hands Break Fix Engineer is a highly visible data centre & office infrastructure role that requires commitment to providing a high-quality service to meet customer project demand. The role is required to deliver IMACD and IT Support Services. The duties range from small alterations such as patching and fault finding … scale equipment and device refreshes including new installs, decommissions, moves, and maintain functions. Smart Hands Break Fix Engineer work on shifts that provide services 24x7x365 and report to the Service Delivery Manager. What we're looking for in our Smart Hands Break Fix Engineer Relevant experienceworking in banking IT environment. Relevant experiencein a ICT Hardware Break Fix, Moves Adds … team. Prioritization skills and multitasking ability. Ability to work under pressure. Expert knowledge of Asset Management Systems Expert knowledge of Ticketing Systems Expert understanding of complex change management and service delivery processes. Ability to mentor and train new starters on all systems, processes and procedures. Ability to approve/sign off training modules. Ability to lead/supervise shift More ❯
to support the enabling of smooth data flow throughout the business in both R&D and production: Creation of inner labels and pallet labels conform to European legislation and customer requirements, centralized processes for all 4 European sites, Applying standardized GF European labelling strategy for all customer items. Creation and Co-ordination of B to C labels. Creation … ensure the business meets its commercial deadlines. Responsibilities: Labels -Item set up/Compliance: Generation of labels-Item set up Creation and maintenance of Docentric label templates to meet customer, business and legislative requirements. Associating templates with packed item products for each customer in D365. Understanding and entering product specific technical data for each customer in D365 … rework and premix items in GApps and D365. Compliance of labels: Ensuring the produced labels are legally compliant B2B and/or B2C. Maintenance of documents: Maintain and update customer requirements files. Maintain & update the labels as organized by the Team Lead Creation and maintenance of training instructions Cross functional collaboration: Communicate effectively with internal stakeholders of the regional More ❯
of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just … cross-functional collaboration effectiveness, priority alignment, and stakeholder satisfaction. Who you are Significant experience with enterprise architecture modelling (ArchiMate, UML, BPMN) and developing enterprise models across business capability, product, service domain, and data; strong understanding of architectural patterns, integration, modern engineering practices, compliance, and risk management at enterprise scale. Proven ability to assess and align emerging architecture and technology … commercial acumen. Track record in delivering large-scale digital transformation at pace; advanced ability to translate complex, ambiguous objectives into pragmatic, coherent target architectures and actionable roadmaps that deliver customer-centric outcomes. Skilled at leading and coaching high-performing architecture teams, building communities of interest, and working collaboratively with diverse stakeholders; ability to influence senior leaders and maintain credibility More ❯
time improvements* Schedule PPM's/WAF's to Subcontractors.* Taking ownership of workload daily* Diagnose technical abilities and fault reported to determine "P" code is correctly applied.* Handling customer complaints or queries via telephone, email or letter.* Manage completion of PPM's on Maximo.* Manage completion of reactive tasks on Maximo.* Control and issue engineer's uniform.* Production … agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)* Excellent communication skills and ability to work well as part of a team* Ability to work in a fast-paced More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Fusion People
time improvements * Schedule PPM's/WAF's to Subcontractors. * Taking ownership of workload daily * Diagnose technical abilities and fault reported to determine 'P' code is correctly applied. * Handling customer complaints or queries via telephone, email or letter. * Manage completion of PPM's on Maximo. * Manage completion of reactive tasks on Maximo. * Control and issue engineer's uniform. * Production … performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge: o MS Office o CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management) * Excellent communication skills and ability to work well as part of a team * Ability to work in a fast-paced More ❯
Service Delivery Manager (Evening shift) Salary : £42,000 per annum, with an annual performance bonus plus Veolia benefits and pension Hours : 40 hours per week. Monday - Friday 13:30 till 22;00 (30 minute unpaid break) Location : Westminster (across our Municipal contracts) When you see the world as we do, you see the chance to help the world take … opportunities, allowing you to reach your full potential What you'll be doing; Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities. Ensuring training and competency checks are in place for all roles. Monitor operational performance, follow up on complaints, problem-solve for operational challenges. Delivery … of a first-time collection culture and all contractual performance KPI's. Lead our people & assets to deliver/exceed service expectations. Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery. Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans. Investigate safety incidents, underperformance More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Claranet Limited
support activities including backups, patching, and script deployments. Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services. Ensure the storage, processing, and quality of customer data You will build new customer environments, working as part of a large project team You will deliver projects on a single Cloud Platform You will provide managed … support for the Oracle Database platforms You’ll contribute to and develop new automation to improve the delivery of the service You’ll act as a fourth line escalation for any database support issues. You'll be able to take business requirements and translate that into high-level designs You'll be able to articulate design decisions to both … technical and non-technical stakeholders You'll be required to produce new technical content for internal use by our engineering teams Teams to collaborate with Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions Customer Success More ❯
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Apogee Corp
we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion … we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal More ❯
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Apogee
we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion … we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal More ❯
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal More ❯
Exciting Opportunity: Service Technician - Liverpool - Office based, 5 days per week. We're recruiting on behalf of a reputable client for a skilled Support/Customer Services Technician to join their Liverpool-based team. If you're passionate about resolving technical challenges and providing outstanding customer support, this role might be your next move. What You'll … resolve incidents with precision and professionalism Collaborate across teams and suppliers to fulfil requests Conduct visits to data centre locations as needed What You'll Bring Strong background in customer-facing IT support Expertise in Windows OS, Office 365 admin, and Active Directory Skilled with remote support tools and technical troubleshooting Familiar with networking fundamentals, firewalls, and TCP/ More ❯