2,801 to 2,825 of 3,024 Customer Service Jobs in the UK

Overview Key role in the EMEA E-commerce planning & analytics team ensuring they will deliver insights, reporting, and advanced analytics to drive business decisions and support optimizing the digital customer journey, customer services, and performance marketing. They will solve complex business problems/challenges through data analytics and will story-tell the actionable insights to the key stakeholders … that dialogue whilst also pro-actively delivering innovative and creative analytics in that space. • Develop a reporting suite that clearly and accurately demonstrate ROI and profitability, from campaigns, collections, customer journeys, digital product, and merchandise product perspective using Adobe, Dataiku, Microstrategy tools, across a range of metrics that cover all stages of the consumer journey, transactions and voice of … the customer interactions. • Creation and maintenance of reports and dashboards using web analytics data and data visualisation tools, with the ambition to automate all reporting across the business, whilst monitoring the core KPIs vs. targets. • Proactively seek to solve complex business problems/challenges through data analytics and will translate data into actionable insights and drive data-driven decision More ❯

support them to rationalise highly complex technical information transforming it into understandable content for others to work with What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … lifecycle of a security solution implementation, including technical and non-technical aspects. This includes the migration of services across suppliers and closely with Technical Architects ensuring the solution and service design is successfully translated, built delivered and operated to meet security and business requirements11. Supports the strategic direction of the Cyber security operation function by assisting with the development … staff and Third Parties to ensure that security standards, governance and processes are in place for producing and maintaining up to date, comprehensive, comprehensible documentation which will include IT service security blueprints for all systems and services.17. Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, identify and deliver value to the More ❯

to gather requirements for and assist in the delivery of the SharePoint Online platform. You will be the SME for the Microsoft Collaboration ecosystem, with a particular focus on customer services and business processes. As the SharePoint SME for the organisation, you will provide input to all SharePoint related work. There will be instances where the post holder will … maintenance, migration and project related activities. Essential Experience: Relevant Microsoft 365 certifications Proven experience as a SharePoint/M365 Administrator, with a strong understanding of SharePoint architecture, configuration, and customer processes Knowledge of SharePoint and M365 security models, permissions, and user authentication methods Experience with SharePoint operations and processes Experience of Power Apps/Power Platform Proficiency in PowerShell More ❯

finance one million businesses. We'll get there by continuing to make finance ever more relevant and accessible by combining cutting-edge technology, data science, and a 5-star customer service. The Team The DE Lending Proposition Team drives our lending strategy forward and owns the customer experience for small businesses in Germany. As an autonomous and cross … credit terms (e.g. pricing, credit limits, repayment schedules), and refine the digital lending journey for our German customers. We work collaboratively across the business - including Credit Risk, Data Science, Customer Acquisition, and Commercial Strategy - to ensure our lending products meet customer needs and deliver strong commercial outcomes. You'll play a key role in improving the product experience … include: Developing and executing strategies to improve iwoca's credit offering - including pricing, limits, and repayment options. Identifying opportunities to introduce new features or products, ensuring strong alignment with customer needs and business objectives. Refining user journeys and continuously seeking ways to improve customer satisfaction and product effectiveness. Designing and running experiments to test new product ideas, and More ❯

UK, USA, and globally. The Role You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customer's intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. More ❯

UK, USA, and globally. The Role You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customer's intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. More ❯

UK, USA, and globally. The Role You will work with custom Dynamics 365 CRM/CE and Power Platform solutions, focusing on technical architecture, development, and delivery within a customer-facing environment. Understand customer's intent and existing architecture; propose solutions to business problems and processes. Design TDD and FDD documents and secure stakeholder approval. Collaborate with developers … optimize performance tuning possibilities. Essential Technical Skills: Experience with Dynamics 365 CRM/CE architecture and capabilities at an enterprise level. Design and development experience in Dynamics 365, including Customer Service. Power Platform development skills (Power Apps Portals, Model-Driven/Canvas Apps), Dataverse, Power Automate. Hands-on experience customizing and extending Dynamics CE. SQL Server experience, including SSRS … migration projects. Power BI expertise. Senior-level development experience in Dynamics 365/CE customization. The Benefits: Competitive salary, bonuses, private medical insurance, employee assistance, income protection, death in service cover, group pension with enhanced contributions, flexible and remote working, and access to some of the UK's most exciting transformation projects, often led by Microsoft regionally. More ❯

Field Delivery Manager reporting to Michelle Harrison We're looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers - with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to … hear from you! What you'll do: Lead, coach and manage a team of field engineers across multiple sites Ensure safety, compliance, and outstanding service are maintained at all times Support and supervise performance to meet operational KPIs and customer expectations Build strong customer relationships and manage any on-site issues or complaints Monitor budget performance, cost … efficiency opportunities Coordinate call-out rotas, equipment, fleet use, and engineer schedules Identify training needs, onboard new engineers, and support succession planning Act as a key support to the Service Delivery Manager when required What We Offer Competitive salary and overtime rates Company van, fuel card, tools, and PPE provided 25 days' holiday plus all bank holidays Paid sick More ❯

Engineer to provide end-to-end support for VIP customers at Cantium Business Solutions. This role involves working within the VIP Support team to deliver top-quality, technically advanced customer service. Why Join CSG? CSG aims to be recognized as the global leader in Education and Public Sector services, operating in 86 countries with 1,800 staff across … user-specific settings, and provide hands-on support to familiarize users with their technology. Act as the first point of contact for VIP support requests via phone, inbox, or service ticket, ensuring swift resolution or escalation while maintaining excellent service levels. Maintain accurate documentation, FAQs, and user guides to enable VIPs to resolve minor issues independently. Collaborate with … aiming to resolve issues at the first point of contact. Provide feedback based on incident and request trends to improve services, processes, and user satisfaction. Uphold the company's customer-focused, fast, connected, and insight-driven service culture, ensuring professionalism in every interaction. What We Offer 25 days of annual leave plus bank holidays An additional day off More ❯

Role: IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops … printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through More ❯

Role: IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops … printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through More ❯

IT FIELD DELIVERY ENGINEER BRISTOL Hours: Thursday 9am - 8pm/Friday 9am - 8pm/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range … diagnostics, repair and replace PC’s, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence … your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real More ❯

IT FIELD DELIVERY ENGINEER BRISTOL Hours: Thursday 9am - 8pm/Friday 9am - 8pm/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range … diagnostics, repair and replace PC s, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence … your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real More ❯

IT FIELD DELIVERY ENGINEER BRISTOL Hours: Thursday 9am - 8pm/Friday 9am - 8pm/Saturday 9am - 8pm/Sunday 9am - 6pm Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range … diagnostics, repair and replace PC's, Laptops, Printers, and retail equipment with associated peripherals. This may also include basic Servers & relevant network activities in line with business requirements. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence … your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real More ❯

East London. The successful candidate will have years of experience working hands on with complex AV systems, still be excited by the technology, and be keen to deliver outstanding customer service. Daily duties will include room and system checks, responding to requests for support, investigating and troubleshooting AV issues at the site and ensuring any active tickets are updated. … access to CTS accreditation will be provided. Key Responsibilities: Fault finding rectifying AV systems at the client site Providing remote assistance and onsite technical support for clients Completion of service reports and ticket management on company systems Carrying out preventative maintenance on installed systems at the site Providing technical assistance to Service Coordinators for handling customer enquiries … as required. Reporting any escalated matters directly to line manager Liaising with other project and engineering teams to develop customer and site knowledge as necessary Based on site in East London salary will be circa £40k-£55k p.a. doe plus overtime and benefits Your skills and experience Experience of installing, commissioning and servicing commercial audio-visual systems including projection More ❯

your full potential Company car or cash allowance. What you'll be doing; Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities. Ensuring training and competency checks are in place for all roles. Monitor operational performance, follow up on complaints, problem-solve for operational challenges. Delivery … of a first-time collection culture and all contractual performance KPI's. Lead our people & assets to deliver/exceed service expectations. Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery. Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans. Investigate safety incidents, underperformance … chance to realise it with us. Whether it's their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter - all 14,000+ of our employees, our customers and our communities too. More ❯

Installation/Service Engineer (Security Systems) £34,000 - £40,000 + Company Vehicle + Training + Progression + Company Phone + Tools Package + Overtime + Company Benefits Leicester Are you a Security Engineer looking for an exciting new opportunity covering a regional patch? Are you looking to join a growing company that is offering fantastic overtime opportunities to … as automated gates, barriers, doors, etc. They work in both commercial and residential sectors, and they have built an outstanding reputation with their clients by providing a high-quality service every time. On offer is an exciting opportunity where you will become a fundamental asset to the business. You will be delivering a high-quality service to ensure … customer satisfaction, installing and servicing security equipment and collaborating with other members of the team to resolve any problems or queries that may arise. This role would suit a Security Engineer who is looking for a new opportunity to play an integral role within a reputable company where you will be recognised for the work you put in. The More ❯

to hear from you. This role specifically aligns to our Local Government sector, where we are actively seeking an individual who can demonstrate experience in corporate services, finance and customer services within local authorities. Job title: Business Development Manager - Corporate Services, Local Gov and Housing Job Description: What you'll be doing: Boost sales by securing and delivering a … deals for Back-office products, digital products, SAAS products, Place products A background in selling to and working closely w ith local government authorities delivering corporate services, finance and customer services . Ideally, you will be a member of IRRV or CIPFA (or other similar body) Commercial and growth acumen, with the ability to build and execute robust business … opportunity pipeline management, reporting and risk management (super-user of Salesforce) Collaborative leadership and relationship management in large matrix environment to engender and deliver shared outcomes About Capita Public Service Capita Public Service is an essential partner to the Public Sector. With over 40 years' experience, we partner with over 500 government and public bodies to tackle society More ❯

time basis for 12 months. This role will be based in our Merton office. Oversees the overall e-commerce strategy, operations, and performance. Responsible for driving sales and improving customer experience. KEY REPSONSIBILITIES Responsible for the development and maintenance of the New Ecommerce Japan website locale Acting as the main point of contact for all B2C Japan locale e … commerce operations, overseeing both front-end and back-end website management, supply chain, fulfilment and customer service. Managing Japan partner instructions and guidelines, coordinating activities related to Japan locale operations to ensure seamless collaboration and execution. Monitoring, tracking, and reporting on all Japan locale revenue, sales, and expected targets, ensuring key milestones for online revenue are met. Conducting competitor … performance, conversion rates, and other key business metrics, providing insights for future performance and strategies. Conducting site audits and implementing initiatives to improve the online shopping experience, focusing on customer experience (CX) and user experience (UX). Collaborating closely with the Buying and Commercial teams to align on trading strategies and optimize the online product offerings. Managing relationships with More ❯

The Role Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our … work closely with NHS and government leaders to help improve patient care. You will also play a key role in managing the launch of innovative products and solving complex customer issues. No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in More ❯

skills: Will have operated at Board level previously in a Chief Technology Officer, Chief Information Officer, or IT Director post. Able to influence and be graciously disruptive. Experience with customer-focused omni-channel engagement in a retail environment. Will be customer-focused personally. Experienced technology leader who's led the full IT remit including innovation, systems, infrastructure, service … implementation highly desirable. Open, honest, able to gain trust, collegiate. Must be an advisor, not order taker. Proactively learns about the business beyond technology in order to deliver better service to the customer without increasing operating costs. Must be able to work at pace in a complex organisation and be commercially aware Applicants not contacted within six weeks More ❯

who will be required to travel regularly to different locations maintaining and repairing generators varying from 20KVA to 1250KVA and various other equipment within our range, providing an onsite service to customer. This will include finding and capturing machine damage and keeping accurate and comprehensive service and maintenance records. It is also really important that you communicate effectively … Flexible and self-motivated, you will be keen to embrace new training opportunities, which may on occasion require staying away from home Great communication skills both verbal and written Customer-Focused with a commitment to delivering an excellent service Effective planning and organisation skills with strong attention to detail and accuracy A valid driving licence with no more More ❯

Consultant at BUI, you will be responsible for driving sales and revenue growth by identifying and closing new business opportunities, building and maintaining relationships with customers, and providing exceptional customer service. Responsibilities Lead Generation: Respond to incoming business enquiries while proactively networking and generating self-sourced leads Business Growth: Identify new business opportunities within the UK and Ireland region. … and fostering long-term relationships. Client Engagement: Build and sustain strong client relationships through both telephone and face-to-face interactions, ensuring a solution-based approach to selling security service Technical solution selling across multiple Microsoft, Cyber Security and Networking products and services. Work closely with Strategic Vendors, including Microsoft to uncover and build on new opportunities. Understand and … position Microsoft programs to assist with driving Usage/Consumption growth. Improve customer satisfaction with enterprise customers and own key Customer Executive-level relationships. Build and maintain relationships within an assigned account base of existing customers. Facilitate the introduction of BUI products and services technology capabilities, and drive the sale of technical products, programs and/or services. More ❯

UK and Irish market. This exceptional web channel attains, retains and drives frequency of customers and aligns with the broader omni-channel experience to deliver the M&S unified customer commerce ambition. What's in it for you Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our … customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special More ❯

are a leading SaaS solutions business for dynamic delivery route planning and optimisation. They work with businesses of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. Their Brighton office is a vibrant, collaborative space shared with our Sales, Product Management, QA, and Technical teams - all just a few minutes' walk from the … train station and has gym on site. The Role We're looking for a Level 2 Technical Support Agent to join their Customer Support team. You'll be the go-to point for complex customer queries, providing end-to-end case management from investigation through to resolution. This is a hands-on, problem-solving role where you'll … issues quickly, but also to share ideas and suggestions for improving their platform. The client actively encourage you to bring forward new ideas based on your own observations or customer feedback, helping to shape the future of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the More ❯