326 to 350 of 10,530 Customer Service Jobs in the UK

Service Delivery Specialist Location: Saepio HQ, High Wycombe, Bucks Salary: £30-35k +10% quarterly bonus (based on performance) Hours: Full Time - (Mon – Thurs 9am–6pm, Fri 9am-5pm) Reporting To: Service Delivery Team Lead Who are Saepio? Saepio is a rapidly growing Information Security Solutions Provider that work with UK based corporate customers with between … cyber threat landscape continues to evolve, Saepio is growing rapidly to meet the increasing demand for best-in-class cybersecurity solutions. To support our growth, we are recruiting a Service Delivery Specialist for our Service Delivery team. The world of cyber security is fast paced and exciting, join our journey and be part of a fun and successful … doing? Following an extensive training programme, you’ll take the lead delivering a variety of in-house managed services, developing relationships with customers and providing an exceptional level of service across the board. The scope of this role is broad and not limited to – Onboarding: Manage customer onboarding to new services Client Relationship Management: Building and maintaining strong More ❯

Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Ref: 1489 Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift work - At the desk training - 25 days annual leave Telent are looking … for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. … Plenty of training and development is on offer! SHIFT PATTERN: 4 days on/4 days off shift pattern role , where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office based, from our modern Camberley service centre (GU15 3YL). Our Technology Teams More ❯

Social network you want to login/join with: Service Desk Analyst (Previous Relevant Experince is Required), guildford col-narrow-left Client: Telent Location: guildford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Service Desk Analyst Telent are looking for a … Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of … training and development is on offer! SHIFT PATTERN: 4 days on/4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office based, from our modern Camberley service centre (GU15 3YL). Our Technology Teams at Telent More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in … and contributing to the IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Help Desk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies) Ability to troubleshoot hardware, software … and basic network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT support Knowledge of ITIL principles or certifications What More ❯

Camberley, GU15 3YL, GB (On-site) Apply Before 06/06/2025, 03:03 PM Job Schedule Full time Drug and Alcohol Testing Required No Job Description Service DeskAnalyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am) Job type: Full … Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 25 days annual leave – Ongoing career development Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing Customer IT Service Centre in Camberley. We have numerous prestigious managed service contracts that we … growth. Plenty of training and continuous career development/progression is on offer! This is a 4 days on/4 days off shift pattern role , where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office based, from our modern Camberley service centre More ❯

Join to apply for the Service Desk Manager role at TieTalent 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About At SRD Technology UK, we’re passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we … pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world. The Opportunity We’re seeking a dynamic and experienced Service Desk Manager to lead and continually evolve our high-performing service desk function. This is a … critical leadership role where you will ensure exceptional service delivery, inspire a team of technical professionals, and help shape the future of client support operations. Key Responsibilities Lead, mentor, and manage a team of service desk analysts and engineers in a high-paced MSP environment. Maintain excellence in service delivery by ensuring SLAs and KPIs are consistently More ❯

IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator Do you have great time-management, organisational, customer service, administrative and communication skills? If you do, this job could be for you. We’re looking for an IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator who will manage and allocate all incoming IT support requests from … can prioritise workloads for themselves and the team. You’ll also need to work with a sense of urgency and ensure the Engineers work within agreed timescales to meet service level agreements too. If not, you may need to politely encourage them to get a move on or escalate the support request to a more senior team member. As … the IT Service Desk Dispatcher/Support Ticket Helpdesk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress. Your More ❯

We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming anextension of your business, and always delivering on … our promise to make their business brilliant. Job Description Join Wavenet as a Senior Service Desk Analyst – Based in Sevenoaks Are you ready to take the next step in your IT support career? We’re looking for a Senior Service Desk Analyst to join our dynamic Service Desk team in Sevenoaks . This role plays a key … part in driving both the performance of the team and the quality of service we deliver to our customers. You’ll be at the forefront of handling complex technical issues, supporting junior analysts, and shaping service improvements – all while acting as a key liaison between technical performance and leadership direction. What You’ll Be Doing: Coordinating and assigning More ❯

Job Category: Other - EU work permit required: Yes Job Reference: a075787ef707 Job Views: 13 Posted: 18.06.2025 Expiry Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge to improve skills, maintain … quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a progression pathway for technical or managerial careers. As ambassadors of service, we are Wavenet’s first contact with customers, partners, and suppliers. The role emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be doing … allocation across the team to ensure effective incident management and request fulfillment. Managing complex tickets and sharing knowledge through training and mentoring. Coaching and developing analysts to provide exceptional customer service. Providing training, support, and contributing to quality reviews. Supporting team objectives and promoting company values. Creating clear and effective high-level processes. Expanding knowledge to resolve tickets and More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers … exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer vacancy Technical Expertise Proven … and Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated … support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform an Incident Manager … role on P1 incidents. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered. The successful candidate will also need the ability to work both on a customer site and as part of a remote More ❯

help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There … to plan and undertake project activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisation’s Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user … enquiries. Represent excellence in service delivery, performance and technical ability. Consistently deliver at the highest level of customer service, productivity and technical proficiency. Support and mentor junior members of the team, helping them develop their technical and customer service skills. Work with the Infrastructure Team to develop knowledge,skills and understanding of more complex problems More ❯

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time Permanent We're hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team. Key Responsibilities: Provide 1st & 2nd line IT support via phone, email, and remote … the delivery of IT projects , both remotely and onsite Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking Manage system builds, deployments , and routine maintenance Deliver excellent client service by understanding needs and resolving issues promptly About You: 2+ years' experience in IT support, ideally within an MSP environment Full driving licence (site visits required) Strong customer service and communication skills Able to prioritise workloads and solve technical problems independently Working knowledge of: Active Directory, Windows Server (2012+), Windows 10+ Microsoft 365 and Office administration Intune and Entra (formerly Azure AD) Networking: DNS, DHCP, routers, switches, email configuration System builds, deployments, and maintenance best practices More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Service Delivery Manager (JOSCAR) Job title: Service Delivery Manager JOSCAR Location: Blended working between Kemp House, Chawley Park, Oxford and working from home (Monday-Wednesday in the office) Reporting to: Sector Manager Job summary: To Manage Relationship with … with key stakeholders across the business. Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal Key Responsibilities And Requirements Manage several customer accounts through: Customer Success and Service Delivery Create an engaged relationship with your Buyer customers to maximise customer success and service delivery. Liaise with our … customer service teams to ensure team members working on your Buyer accounts are always correctly informed of messages and approach Follow the onboarding process for both Buyer and Supplier from start to completion. Develop each Buyer's use of the system against the Maturity Index to ensure that the Buyer gets real value from our solution. Develop heatmaps More ❯

Company description: Title: Client Service Partner Location: Wilmington Working Hours: Monday to Friday - 8am - 5pm Hybrid - Office Days - Tues to Thurs Are you passionate about delivering excellent customer service? We are too! We are currently hiring a Client Service Partner to support our global clients in a professional business-to-business (B2B) environment in the technology … and internet/web services industry. As a Client Service Partner, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues, and providing clear guidance. You’ll work directly with enterprise … retail, hospitality & tourism, patient services, or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to More ❯

The postholder undertakes a key role in support for technology systems used by all St John Ambulance, taking responsibility for ensuring the Technology Support Team work meets agreed service levels and has a constant focus on customer service and satisfaction. We pride ourselves in being a great place to work, providing a supportive culture with opportunities to … Summary The postholder undertakes a key role in support for technology systems used by all St John Ambulance, taking responsibility for ensuring the Technology Support Team work meets agreed service levels and has a constant focus on customer service and satisfaction. The role requires a high level of technical ability, acting as the technical escalation point within … knowledge and take ownership for higher priority support issues – proactively communicating with customers and stakeholders at all levels to ensure technology problems are resolved and we always meet our customer’s needs. About You To be successful in this role, you will be educated to GCSE level or equivalent (Grade C/4) including Maths & English, minimum 5. You More ❯

Senior IT Service Desk Technician - Liverpool Career progression available into Service Desk Team Leader role. Onsite. Role Overview Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation as needed. Required Experience … Skills 5+ years in a similar Service Desk or 1st/2nd line IT support role Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) Experience with Android/iOS, MDM solutions, Active Directory Advantageous: Citrix, VMWare, Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong communication and documentation skills More ❯

Join Our Team as an IT Service Desk Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our Service Delivery Team, the IT Service … role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related … queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g. More ❯

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide direct first-line level 1 support to internal and external accounts. Responsibilities Recognize the importance of good timekeeping to ensure punctual login … and aid call management in line with SLAs. Manage customer mailboxes and log emails in ITSM Tool. Accurately log incident and service requests according to procedures. Allocate categorization and prioritization based on contractual requirements. Provide first-line investigation and diagnosis, reporting issues to appropriate teams for resolution. Resolve basic hardware/software problems. Record accurate information to assist … incidents such as password resets and account reactivations. Keep users informed of progress, especially post SLA breach. Close resolved incidents and requests promptly, especially at month end. Reflect on customer feedback through surveys. Participate in team meetings and undertake required training. Provide IT support and preventative maintenance for contracts. Maintain comprehensive documentation of procedures and support processes. Qualifications You More ❯

About The Role In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well as ad-hoc desk side support. Furthermore, this role will focus … answering support queries via phone, email and ticketing system Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system Support users in the use of … parental leave Subsidised staff café and bar About You Our requirements are as follows: A keen interest in technology and computing Excellent communication skills with a professional approach to customer services Strong time management skills Ability to remain calm under pressure during challenging times An intuitive and methodical approach to diagnose hardware and software faults in desktop PC’s More ❯

About The Role We are actively building diverse teams and welcome applications from everyone. Role: Service Support Manager Location: Birmingham(SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Permanent Salary Package: £ 30,000 - £ 33,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a … requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose: The role provides a critical support function for the Service Delivery team both internally and externally. They will assist Service Delivery Managers in providing an excellent customer experience and focus to provide a consistent support mechanism for … all customer contracts. The Service Support Manager assists in driving customer service SLA achievement and customer satisfaction by maintaining accurate Customer data on action trackers, risk logs, SIP’s (Service Improvement Plans), contract trackers and other customer documents daily. They will assist and support the Service Delivery Manager to coordinate actions More ❯

provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job … Summary The Service Delivery Manager acts as point of contact for key customers, engaging with customers to ensure that SLA’s are met, they will be responsible for overseeing change management, coordinating CAB meetings, and ensuring ITIL principles are followed to ensure seamless service transactions. They monitor performance track KPI’s and provide detailed reports on SLA adherence … service quality and IT Strategy alignment. Key Accountabilities Client Relationship & Engagement Maintain strong relationships with clients, ensuring service expectations are met and addressing any concerns promptly. Maintain regular touchpoints with SLT within key customers. Conduct site visits as needed to strengthen client relationships. Service Quality & Improvement Oversee service quality, ensuring alignment with established standards and high More ❯

Job Description As a key member of our IT Service team, you will be responsible for delivering high-quality support across various IT systems and services. Your aim is to enhance customer experiences by resolving incidents, fulfilling service requests, and supporting IT operations both remotely and onsite. This role is the first contact for all IT-related … is based in Leeds, however occasional work from other offices may be required. The hours required are 35 hours per week, working as part of a rota covering business service hours, including weekend, international, and bank holiday support. The Team The Internal IT Service Desk is an essential part of our firm's technology infrastructure, serving as the … initial point of contact for all IT-related matters. The IT Service Desk consists of 15 members, including Analysts, a Team Lead, and a Manager, and is based in Leeds, UK. Our team functions as the IT backbone for the entire law firm, providing support to legal professionals, administrative staff, and various business services teams. We take pride in More ❯

Salary Competitive Senior Service Manager with Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated Senior Service Manager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a highly dynamic, technical, and challenging … environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meet the demands of its Users and … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and end consumers. Drive a deep More ❯

job and more exclusive features. About Us At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our journey is guided by our shared values and behaviours: 'Seek Opportunity', 'Nurture Each Other' and 'Simply Get Going.' About Us At Wealthtime, we take pride in our … role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our journey is guided by our shared values and behaviours: 'Seek Opportunity', 'Nurture Each Other' and 'Simply Get Going.' With new ownership since 2021 and significant investments of over £17 million, Wealthtime is on an exciting path of growth. Our team, consisting … individuals, is at the heart of our journey, and we welcome you to join us as we continue to make our mark in the industry. About The Role The Service Excellence Team is responsible for identifying and driving through changes to continually improve the service delivered by the Customer Experience (CX) department. Leading a dynamic team, this More ❯