326 to 350 of 3,049 Customer Service Jobs in the UK

efficient network operations. Rod, Rope, and Testing : Execute rod and rope procedures and comprehensive testing. Compliance Assurance : Adhere to the Specification for Reinstatement of Openings in Highways (SROH). Customer Engagement : Visit customer premises to introduce CityFibre services, laying cables from distribution points to properties. Consultative Approach : Communicate with customers to discuss excavation works on their property. Safety … First : Operate within the CityFibre UG and PIA network, ensuring all activities meet Health and Safety legislation for optimal customer satisfaction. Essential Skills and Experience: Full UK Driving Licence : Held for at least 12 months with no more than 6 points. CityFibre Network Experience : Demonstrated expertise on the CityFibre network. Openreach/PIA Experience : Have experience of working on … and equipment. Health and Safety : Strong risk assessment skills, hazard identification, and a commitment to Health and Safety practices. Telecoms Background : Proven hands-on experience in the telecoms industry. Customer Service Excellence : Ability to provide top-notch customer service. Self-Motivation and Teamwork : Capable of working independently as well as collaborating effectively with team members. What's More ❯

efficient network operations. Rod, Rope, and Testing : Execute rod and rope procedures and comprehensive testing. Compliance Assurance : Adhere to the Specification for Reinstatement of Openings in Highways (SROH). Customer Engagement : Visit customer premises to introduce CityFibre services, laying cables from distribution points to properties. Consultative Approach : Communicate with customers to discuss excavation works on their property. Safety … First : Operate within the CityFibre UG and PIA network, ensuring all activities meet Health and Safety legislation for optimal customer satisfaction. Essential Skills and Experience: Full UK Driving Licence : Held for at least 12 months with no more than 6 points. CityFibre Network Experience : Demonstrated expertise on the CityFibre network. Openreach/PIA Experience : Have experience of working on … and equipment. Health and Safety : Strong risk assessment skills, hazard identification, and a commitment to Health and Safety practices. Telecoms Background : Proven hands-on experience in the telecoms industry. Customer Service Excellence : Ability to provide top-notch customer service. Self-Motivation and Teamwork : Capable of working independently as well as collaborating effectively with team members. What's More ❯

offering a wide variety discounts Free Mortgage Advice Bravo scheme: Incentivising high achieving employees What you'll be doing as Dispute Resolution Specialists The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence Responsibilities will include: Dispute resolution: Resolve customer disputes to ensure … or via email. This will also require close coordination with colleagues in business support, finance and operational teams. Root cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented. Process improvement: Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence. Documentation … for hybrid working post probation) What we would like you to bring to the role: The ideal candidate will have previous demonstrated experience in a credit control, billing, invoicing, customer service resolutions or a similarly related role Attention to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be More ❯

company based in central London is currently recruiting a Helpdesk Engineer. In this role, you will be responsible for carrying out a variety of technical and coordination tasks at customer site to me A highly successful IT and telecommunications services company based in central London is currently recruiting a Helpdesk Engineer. In this role, you will be responsible for … carrying out a variety of technical and coordination tasks at customer site to meet or exceed customer requirements. The ideal candidate should have excellent communication skills, strong organizational abilities, and proficiency in relevant PC software. Understanding of Japanese culture and some Japanese skill would be advantageous Ref: HY46723 ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working … holiday, Graduate, (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: On-site at Customer Offices VISA SUPPORT: No BENEFITS: Transportation fee up to zone 6 TYPE: full-time WORKING HOURS: 09:00am - 05:00pm ( )7:30am to 3:30pm when another helpdesk engineer is on Annual Leave SALARY: up to £32k, depending on experience START: Sep More ❯

to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Our AI-First Philosophy At Siena, AI isn't just a tool-it's embedded in our DNA. We believe that leveraging AI-first workflows … Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day. About the Role We're seeking a Customer Success Manager who will serve as a trusted advisor to our clients, driving continuous growth in platform adoption and optimization. You'll proactively identify expansion opportunities, guide customers through … advanced use cases, and ensure they're maximizing ROI from Siena's AI-powered customer service solutions. What You'll Do Strategic Growth & Optimization: Own the complete growth and optimization journey for existing customers, fresh from onboarding through expansion Configure complex automations and provide best practice recommendations during live strategy sessions Analyze usage patterns and trends to identify More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a technical … support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … and fantastic benefits including private healthcare (after probation), 25 days holiday, pension and discounted gym membership. Mon to Fri 9-5.30. Duties include Answer technical questions and troubleshooting service-related activities on equipment for customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a technical … support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … and fantastic benefits including private healthcare (after probation), 25 days holiday, pension and discounted gym membership. Mon to Fri 9-5.30. Duties include Answer technical questions and troubleshooting service-related activities on equipment for customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling More ❯

as an Administrative Assistant with Cornerstone, or enter other administrative roles in a range of sectors. The apprenticeship also allows learners to enter other job roles such as Receptionist, Customer Service Manager, Customer Service Advisor and more. Apprenticeship Standard Business administrator (level 3) Training Provider ITEC NORTH EAST LIMITED Working Week Monday to Friday 9AM-5PM … Year 6 Months Positions Available 1 Closing Date Monday, 22nd September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer CORNERSTONE BUSINESS More ❯

About the Role As a Customer Delivery Associate, you’ll be the first point of contact for client queries, taking ownership of inquiries, requests, and issues from start to resolution. You'll work closely with internal teams to ensure timely and effective solutions, while also contributing to service improvement initiatives and ensuring the highest levels of client satisfaction. … Key Responsibilities Customer Support (50%) Manage a shared inbox for client inquiries and requests Coordinate responses and solutions with internal teams Handle escalations and arrange renewal meetings Maintain detailed client records Data & Reporting (25%) Compile reports, metrics, and graphical data Track service levels, financial, and resource metrics Maintain accurate client documentation Reports (15%) Attend remote service reviews … and create client reports Monitor and report on SLAs Promote best practices in service management Continuous Improvement (10%) Identify areas to enhance client experience and internal processes Collaborate on improvement initiatives Participate in ongoing training and development Ideal Candidate Profile 1–2 years in customer service or sales (preferably in IT) Proficiency in Microsoft Office Suite Excellent More ❯

Group Director, Customer Success page is loaded Group Director, Customer Success Apply locations United Kingdom - London United Kingdom - Remote time type Full time posted on Posted 2 Days Ago job requisition id 111189-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified … CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our … specific strategy for Technical Success, with full ownership of team performance across adoption, retention, and growth motions. Build a world-class TSM team across Core (Marketing, Social, Ads) and Service (Care, Contact Center ) product domains, adapted to regional customer and market context. Institutionalize standards for TSM engagement across the customer lifecycle - onboarding, value realization, technical risk management More ❯

Working arrangement – Full time in office Salary – £29.85 per hour LTD Role Summary – We are seeking an experienced 2nd Line Technical Support Analyst to deliver a responsive, efficient, and customer-focused IT support service. You will handle escalations from the Service Desk, manage incidents, problems, and requests within SLA, and ensure excellent service delivery—particularly to VIP … users. This role also includes covering the Service Desk when required and working closely with other technology teams to maintain outstanding customer satisfaction. Key Responsibilities: Act as the point of contact for Service Desk escalations, ensuring timely resolution of incidents, problems, and requests within SLA. Deliver excellent customer service, especially to VIPs, promoting a high … teams. Requirements: Proven experience in a 2nd Line IT support role, ideally within a desktop support environment. Strong knowledge of incident, request, and problem management within SLA frameworks. Excellent customer service skills and ability to communicate clearly. Understanding of IT security principles and asset management. Ability to manage multiple priorities and work well under pressure. Experience supporting VIP More ❯

Service Desk Engineer Technical 3A Publish date: 13 August 2025 Closing date: 25 Augustat 12 noon Salary: £27,269 - £28,624 Hours: 37 per week Overview West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people. Our … and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities. We have an exciting opportunity for a Service Desk Engineer to join our team and work alongside colleagues in the Service Operations team. This first line role will be based at our headquarters in Birmingham,but … to users in an Office 365 environment. In addition, you should have significant experience of supporting users with Windows 10/11. Responsibilities take ownership of user incidents and service requests to successful resolution, with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by Service More ❯

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer … are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional … Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service More ❯

and training to the team of office based clerical administrators as first point of escalation for their queries. • To coordinate the workload of the clerical administrators, ensuring adherence to service level agreements and deadlines. • To provide efficient and effective administrative support for Open Awards Provider Recognition, Quality Assurance & Registration and Awards processes. • To provide admin support on Open Awards … RESPONSIBILITIES : 1. To provide guidance, support and training to the team of office based clerical administrators as first point of escalation for their queries. 2. To ensure adherence to service level agreements for administrations work and ensure quality of work is maintained. 3. To provide high quality customer service to Providers and other stakeholders. 4. To provide … Providers, courses, qualifications and learners on the Open Awards database. 6. Generate reports from the Open Awards database and other reporting tools to support accuracy of data and; monitoring service standards to ensure excellent customer service is maintained and service standards are met. 7. Work collaboratively with Open Awards staff to provide a robust support network More ❯

Utility packages, completely free after two years · £1,000 Refer A Friend Scheme · 33 days holiday allowance including bank holidays · 5 additional days leave granted based upon length of service · £250 Bright Ideas Scheme · Kudos Employee Recognition Scheme - Including Days Out · Buy & Sell holiday allowance scheme · Death in service benefit · Pension scheme · Eye care vouchers · Friday fridge · Paid … Charity leave What will you be doing? · Provide 1st line technical knowledge and support to our customers - Be the initial point of contact for customer queries, faults, escalations and service amendments for the team. Escalate/refer and engage 2nd/3rd line engineering support for more complicated faults, ensuring our customers receive exceptional service · Ensure all … customer communications are clear and concise, frequently setting clear expectations and outlining next steps. · Support your team's workload by taking on ad hoc tasks as needed and collaborating cross-functionally within the broader business. · Proactively liaise between teams to ensure the customer gets the quickest resolution possible. · Adhere to company work instructions, including accurate logging of information More ❯

and repairing technical problems Providing training to customers on the proper use of equipment and systems Updating and maintaining records of equipment, software, and other relevant information Responding to customer inquiries and service requests in a timely and professional manner Coordinating with other teams to ensure timely resolution of technical issues Work closely with the sales team to … align technical solutions with customer requirements, support sales strategies, and contribute to business growth by identifying technical opportunities and feedback for product improvement. Serve as a bridge between technical product development and client-facing activities A Sales Engineer must have a strong technical background and excellent problem-solving skills, as well as good communication and customer service abilities. They should also be able to work independently and be flexible with their schedules, as they may need to travel to customer sites and be available for after-hours support. Role Qualifications: BA in software engineering or related field 5+ years of experience in customer service positions involving technical support Strong technical knowledge of hardware More ❯

will be the first point of contact for clients experiencing IT-related issues. Your role involves troubleshooting and resolving basic technical problems, escalating more complex issues, and providing excellent customer service. This is a position for someone with a passion for technology, strong problem-solving skills, and a desire to grow in the IT industry. You will work remotely … providing support via phone, email, and a ticketing system. You'll also collaborate with other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. … using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up with clients to ensure their issues are resolved satisfactorily. Customer Service: Provide excellent customer service by maintaining a professional, patient, and positive attitude. Communicate with clients in non-technical language to help them understand the issues More ❯

Field Service Engineer Central London Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company One of the country's largest technology providers, it supplies EPOS hardware and back-office systems, mobile apps for ordering, and web apps for engaging consumers through loyalty programmes or reservations. The Job As a Field Service … structured cable testing Planned maintenance Diagnose faults and swap out units Fault finding on computer WIFI networks Reimage PCs, data copies and system updates About You As a Field Service Engineer, you should have a good mix of the following skills and experience. Field-based customer service engineering experience Knowledge of computer hardware (PCs, IP Networks and … . Basic salary rises from £28620 to £30000 after 12 months Fully Expensed Company Van, 33 days holiday, Pension Scheme, Profit Share, Excellent Additional Benefits Job Notes: London, IT Service Engineer, IT Service Technician, Service Technician, Field Technician, Service Engineer, Field Engineer, Support Technician, Support Engineer, EPOS Engineer, EPOS Technician More ❯

We're looking for someone to join our Global Customer Support team, with the main focus on processing escalated queries via email. This is a junior-mid role, ideal for someone who's at the beginning of their career, with a few years of Customer Service experience in Finance, Financial Services or a related field. If this … product teams and the customer. Understanding who our ClearScore and DriveScore users are and seeking to exceed their needs. Skills we'd love you to have Strong writing skills - Customer Support Specialists are primarily providing customer service in writing, so this is essential for being successful in this role Excellent command of English language Some customer support experience in a Fintech, Financial Services or similar environment is a strong advantage Customer obsessed Passionate about helping people and resolving queries Keen attention to detail and analytical skills Time management and personal organisation skills with the ability to multitask Experience in working towards service targets Willingness to learn and experiment Experience using CRM tools like More ❯

What You'll Be Working On: ️ Leading and managing the end-to-end IT service delivery for internal and external clients ️ Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices ️ Overseeing incident, problem, and change management processes to ensure high-quality service levels ️ Managing relationships with key stakeholders and acting as the point … of contact for service-related escalations ️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction ️ Monitoring service performance and implementing strategies for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management … role ️ Strong understanding of ITIL practices and service management processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related More ❯

technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP … networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via … team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all More ❯

Field Service Engineer We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just … cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. The role We're looking for a Field Service Engineer to join our team covering Northern Ireland . You'll provide first-line customer support, servicing, and repairing ticketing equipment , as well as assisting with installations and … an impact Perform on-site maintenance and repairs on ticketing equipment. Diagnose and resolve basic software issues using PC tools. Ensure a first-time fix approach and deliver excellent customer service . Maintain clear communication and escalate major issues as needed. Keep accurate records and manage service calls via the call management system. Handle and maintain company More ❯

Field Service Engineer (UK), Hertfordshire/England page is loaded Field Service Engineer (UK), Hertfordshire/England Apply locations Remote - UK time type Full time posted on Posted 2 Days Ago job requisition id R Azenta UK, Ltd. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture … encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Field Service Engineer (UK), Hertfordshire/England Job Description Company Overview At Azenta, new ideas, new technologies and new ways … of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management More ❯

a plus de 30jours job requisition id R30936 Job Description Job Title: Senior Platform Architect - Contact Center Technologies (Zendesk, Amazon Connect, AWS) About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and … AWS-based solutions, to enhance customer interactions and operational efficiency. Position Overview: We are seeking a seasoned Senior Platform Architect with deep expertise in contact center technologies and CX Suites preferably, Zendesk, Amazon Connect, and AWS. This role will drive the design and implementation of scalable, efficient, and innovative customer service solutions, ensuring seamless integration across platforms. … Center CoE, aligning with business objectives and industry best practices. Solution Design: Lead the design of complex contact center solutions leveraging Zendesk, Amazon Connect, and AWS services to enhance customer experience and operational performance. Integration Management: Architect seamless integrations between Zendesk, Amazon Connect, AWS, and other enterprise systems to ensure data consistency and workflow optimization. Technical Oversight: Guide pre More ❯

raised, through resolution or escalation •Prioritisation and management of workload to ensure contractual SLAs are met •Act as the first point of contact for technical issues raised •Log all service tickets received via telephone, email and service portal and handle accordingly throughout the stages of the ticket •Provide efficient customer service to a vast client base … with customers through the support you deliver •Maintain concise and clear documentation via ticketing system and knowledge base Ideal skills: •Previous experience providing 1st Line Support for a Managed Service Provider preferred •Microsoft 365 support and administration including security configurations •Microsoft Windows Server and Desktop Support •Mac OS Server and Desktop Support preferred •Customer back ups and software … Infrastructure covering LAN/WAN •Knowledge of virtualisation preferred •Supporting and administering managed Wi-Fi solutions •Working knowledge of PC hardware troubleshooting, installation and configuration. •Experience working within a service/helpdesk environment. Person Specification: •Experience providing excellent customer service whilst working under pressure to SLA’s •The ability to work accurately under pressure, to deadlines •Excellent More ❯