326 to 350 of 1,017 Customer Service Jobs in the UK

experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership … skills, and a commitment to maintaining excellent customer service in a shift-based environment. Job Description The NOC Shift Lead will oversee the coordination and performance of the shift team, ensuring incidents are handled efficiently and service levels are consistently achieved. You will act as a primary ...

position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests … standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time ...

Field Service Infrastructure Engineer/3rd Line Engineer This role is responsible for all onsite service and support needs for our customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office … system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed ...

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They … professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting ...

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They … professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: Acting ...

Role: Salesforce Administrator - Service Cloud Specialist Location: Hybrid (London-based) Salary: £60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce … solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements ...

Role: Salesforce Administrator - Service Cloud Specialist Location: Hybrid (London-based) Salary: £60,000 + benefits About the Role: We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce … solutions and play a key role in optimising customer service operations. Key Responsibilities: Administer and maintain Salesforce Service Cloud environments Configure and manage Einstein Bots for automated customer interactions Implement and optimise Omnichannel routing for seamless service delivery Collaborate with stakeholders to gather requirements ...

site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC) is accountable for all local maintenance, repairs, upgrades and expansion activities … customer services activities within the sites. The Manager Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities ...

Senior Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Execute business analysis with business, IT and strategic partners on large/complex projects to identify ...

Senior Business Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Execute business analysis with business, IT and strategic partners on large/complex projects to identify ...

Service Delivery Coordinator Location: Quinton, Birmingham Salary: £28,000 - £30,000 Were looking for a Service Delivery Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing and new customers. … Documenting all billing information for accounts to ensure the project can be billed correctly and the Project closed. Provide regular Project updates to the customer to ensure a high level of customer service is provided. Skills & Experience: Previous telecoms experience is desirable but not essential. Knowledge ...

from routine maintenance to 24/7 emergency call-outs. Their dedicated team works across all forms of plant, vehicles and machinery, offering expert service and support to keep your downtime to a minimum. They are now seeking a Mobile Hydraulic Hose Engineer to join their team … valid driver's license (held for a minimum of 2 years) with a clean record The ability to manage your time effectively A customer-focused and safety-conscious mindset If you already have experience in hydraulic hose fitting, that's great — you can hit the ground running. ...

Customer Engineer (Friars Lane, Inverness, United Kingdom)Recruiter: Jayson Coley-Wynters Career Grade: Team Member Internal Closing Date: 16th December Job DescriptionCustomer Engineers If you’re a natural people-person – someone who enjoys helping solve problems – this customer-facing role will fit perfectly around your life.As our Customer … your area to help them stay connected and get the best out of our services. So, what’s the job exactly?Check out our Customer Engineer page here to watch a video bringing to life what our Engineers do in a typical day.We’re not looking for engineering experience ...

role provides 2nd line technical support across TCFG, with priority given to your home site in Bristol . Youll handle escalated incidents, deliver exceptional customer service, support infrastructure troubleshooting, and help drive continuous improvement across our IT operations. Youll work onsite, supporting a diverse set of users within …/7, time-critical manufacturing environment. What Youll Be Doing Manage and resolve escalated incidents from the Service Desk within SLA Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs Support Problem Management by performing root cause analysis Partner with the Systems Administration team ...

experienced Direct Debit specialist to take ownership of end-to-end bureau operations, drive process excellence, and shape the future of our service offering. If youre commercially minded, operationally sharp, and passionate about outstanding customer experience, we want to hear from you. What Youll Do Lead … providing expert support and issue resolution Drive continuous improvement across systems, processes, and documentation Collaborate with cross-functional teams to support client onboarding and service enhancements Build strong customer relationships and support commercial discussions where needed Maintain robust risk, assurance, and audit controls (including PKI & ASM management) Train ...

Service Desk RepresentativeLocation: Maidenhead (4 days per week in the office)Salary: £30,000 An established AV company specialising in design, support, and integration is seeking a Service Desk Representative to join their growing team in Maidenhead. This is a predominantly office-based position, with occasional home-working … flexibility. If you have experience in AV installation, AV support, or a similar technical environment, and enjoy delivering excellent customer service, this role could be a great fit. The RoleYou will act as the first point of contact for client support requests, managing service tickets, carrying ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively across ...

Field Service Engineer Middlesbrough/Darlington Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company Our client is one of the country's largest technology providers, supplying EPOS (till) systems, mobile apps for ordering and web apps for engaging with consumers … through loyalty programmes or reservations. The Job As a Field Service Engineer, you will install, maintain, and troubleshoot system connectivity issues at sites throughout Middlesbrough and Darlington. Duties include: Site Surveys Installation, testing and configuration of EPOS systems, including structured cable testing Planned maintenance Diagnose faults and swap ...

motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment. Role As a professional services team apprentice, you will play … supporting role in helping the team deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales ...

with mentoring responsibility ABOUT THE CLIENT We're supporting a well-established, people-focused IT services organisation delivering high-quality support to a varied customer base. They're known for their approachable culture, strong technical standards, and commitment to continuous improvement, providing a great environment for someone who enjoys … Supportive team culture with a strong focus on development Exposure to modern workplace technologies (Microsoft stack/endpoint management) Opportunity to mentor and influence service desk standards and processes Stable, onsite role with variety across users, devices, and issues THE SENIOR HELPDESK ENGINEER ROLE As a Senior Helpdesk Engineer ...

growth, acquisitive business is looking for an experienced Business Analyst, ideally with prior experience of D365/Microsoft Dynamics across the CE, CRM, Field Service or Customer Service modules click apply for full job details ...

Title: Service Engineer Location: Dartford, Kent Salary: £35,000 - £43,000 per annum +Company Vehicle Contract: Permanent, Full-time, Monday -Friday, 37.5 hours per week/Some flexibility maybe required/(Monday-Friday 08:00-17:00) Service Engineer: Do you have experience working in a Service … Bosch, or Milestone before? Are you experienced in delivering maintenance visits and have strong attention to detail? Do you pride yourself on providing outstanding customer service and problem solving skills? Does a varied role, where you’ll be working in London, with flexibility to travel across ...

growth, acquisitive business is looking for an experienced Business Analyst, ideally with prior experience of D365/Microsoft Dynamics across the CE, CRM, Field Service or Customer Service modules. This is a permanent opportunity for a Business Analyst who thrives in a fast-paced environment and enjoys ...

Title: Service Engineer Location: Welwyn Garden City, Herts Salary: £35,000 - £43,000 per annum +Company Vehicle Contract: Permanent, Full-time, Monday -Friday, 37.5 hours per week/Some flexibility maybe required/(Monday-Friday 08:00-17:00) Service Engineer: Do you have experience working … Service engineering role? Are you familiar working with either Genetec, C.Cure, or Lenel access control platforms? Have you worked with one of these major video platforms: Axis, Genetec, Avigilon, Bosch, or Milestone before? Are you experienced in delivering maintenance visits and have strong attention to detail? Do you pride ...

most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction. They will develop … keep pace with technical and business change that meet defined SFIA V7 competencies Organisational Behaviours/Professional Competence Implementing changes and continually evaluating service to improve the area of work, while maintaining the highest possible levels of service quality are continually delivered Working collaboratively within and across functions ...