351 to 375 of 1,221 Customer Service Jobs in the UK

Salary: £38,000 per annum Shift Pattern: Monday - Friday, 09:00 - 17:00 100% office-based Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed … users and engineers, both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls, ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and the Head of Service ...

Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office/3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working … extensive training opportunities About the Role: We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams ...

Second Line Service Desk (Two Roles) Based in Preston Salary up to around £32,000 with Bonus (DOE) This is an excellent opportunity for a professional who is looking to develop their career in IT support within a supportive, structured Service Desk environment. We are working with … established and growing Managed Service Provider looking for Support Engineers to join their developing team. You will be part of the Service Desk team, helping to deliver a high-quality customer experience. You will use hands-on experience while supporting users with a wide range of technical ...

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk/First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. … Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting ...

contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Proactively monitor systems and suppliers for any potential issues Key responsibilities for this job: Understand … support model of ARP and the responsibility of each supplier Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role Youll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. Youll own tickets, communicate clearly with users at all levels, document processes, and contribute ...

Elevation Recruitment Group's Engineering Service Division are working with a highly respected security integrations company to recruit a Field Service Engineer for their busy service and repair team.The Field Service Engineer role is an excellent opportunity to join a brilliant business with a fantastic, supportive … well-organised team.The Field Service Engineer will work across a designated region covering a regional patch extending from Manchester to Birmingham, ideally located in Stoke on Trent. Duties of the Field Service Engineer will include: Respond to daily fault requests within your designated patch Provide reliable, efficient ...

Driving Licence and car essential due to location Are you a confident communicator with a can do mindset and a passion for delivering outstanding service? This is a fantastic opportunity to join a respected, people-focused organisation where every customer interaction matters. You’ll be part … highly skilled team that provides technical advice and support across multiple channels – phone, email, and live chat – ensuring each customer receives accurate guidance and a first-class experience. This is not a passive support role — you’ll be proactive, commercially aware, and confident in recommending appropriate solutions ...

Role OverviewWe’re looking for a Service Design Lead to help shape and refine Nest’s end-to-end services and digital experience. You’ll apply human-centred design and strategic thinking to bring clarity to complex journeys across multiple channels, ensuring they feel coherent, inclusive and grounded … real customer insight.You’ll work closely with product, design, technology and proposition teams to embed evidence-based design and customer-led thinking into how we define, design and deliver solutions. If you’re motivated by meaningful purpose, passionate about human-centred design thinking and shaping future-focused ...

member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure … Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone ...

Automation Service Support Engineer Orion is collaborating with a prominent provider of processing solutions for manufacturing industries. With over 50 years of expertise, they supply a wide range of equipment and systems for various production processes. Their focus is on delivering flexible, reliable, and compliant solutions tailored to meet … specific needs of their diverse global customer base. The Role of Automation Service Support Engineer They are looking for an experienced Automation Service Support Engineer to become part of their team. In this position, you will deliver specialised technical support to their global customers for legacy machinery. ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home … Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across the day at the same time as meeting the operational requirements of the departments. Recommending overall allocation of off phone activity ...

Title: IT Service Desk Agent Location: Portsmouth (HM Naval Base) Service Area: Information Management and Technology Department Hours of Work: 37 hours per week What You’ll be doing as an IT Service Desk Agent: You’ll act as the first point of contact for IT issues … phone, email, and our Atlassian Jira Service Management ticketing system, whilst providing support for common issues such as password resets, account access, and software installations. The Service Desk Agent is customer facing and fully office based. You’ll Have: Some experience in a Service Desk ...

client are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customer's business goals. The Circular Economy is about moving from a take-make-dispose system to a circular and regenerative economy. It considers … Rental; Pre-Owned; and Wholesale services. Core activities of the Wholesale Order Management team include: End to end order processing, and management. Daily customer contact and building strong customer relationships - mostly email based. Managing customer shipping requirements and delivery Managing customer payment terms and closely tracking ...

Title: IT Service Desk Technician Location: Gloucester Salary: Up to 35,000 per annum About the Role: We are looking for a IT Service Desk Technician to deliver a first-class front-line support service. You will provide assistance to users with network, application, and device issues, ensuring … timely and effective resolution in line with agreed service levels. You will handle support requests via the self-service portal, telephone, and occasional in-person visits, providing reassurance, clear solutions, and a positive customer experience. Your role will also involve updating knowledge bases, following established processes ...

within the role to be re-invested in more strategic duties, ii) introduce new and emerging technologies to the helpdesk function and iii) facilitate service improvements across the department using trends and analysis of helpdesk activity The role is highly focused on customer experience and service during … after the employee life cycle as well as achieving change and improvement outcomes. Accountabilities and Responsibilities Tier 0 (Self-service) Query Resolution Responsible for ensuring that the AskHR platform becomes the preferred channel for staff to resolve all basic HR related questions. Using the data collected by the platform ...

Cannock 8:30am – 5:00pm (Mon – Thurs) 8:30am – 4:00 pm (Friday) Role Overview We are looking for a hands-on E-commerce & Customer Operations Specialist to manage our web shop, drive online customer adoption, and support order processing. This is a varied role with the opportunity … focus on either: IT & AI improvements – streamlining processes and supporting internal systems, or CRM & outbound customer activity – managing customer records, follow-ups, and nudging orders online. The successful candidate will also provide cover for order and enquiry processing when the primary order processor is unavailable. Key Responsibilities 1. ...

technical excellence, industry accreditations and continuous innovation, the business is now expanding its worldwide managed services function. Due to ongoing growth and increased service demand, they are seeking a proactive and customer-focused 1st Line Support Engineer to join their service desk team. THE 1ST LINE SUPPORT … ENGINEER OPPORTUNITY Act as the first point of contact for customer queries via phone, email, webchat and support portal Log, assess and progress tickets efficiently using service desk tools, escalating where necessary Troubleshoot and resolve issues across a broad IT landscape, collaborating with 2nd and 3rd line teams ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates in service systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must … hands-and-feet network support, including replacing switches, patching, and hardware swaps. Strong problem-solving skills and ability to work independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.). Experience working in field service roles covering multiple customer sites. ...

Title: Service Desk Analyst (MSP) Salary: Up to £32,000 (depending on experience) Location: Bristol (Hybrid) Employment Type: Full-time, permanent About the Role We're looking for a Service Desk Analyst to join a fast-paced Managed Service Provider (MSP) environment, supporting a diverse range … customers across multiple technologies. This is a great opportunity for someone who enjoys problem-solving, delivering excellent customer service, and developing their technical skills in a structured MSP setting. Key Responsibilities Provide 1st and 2nd line support to end users via phone, email, and ticketing system Troubleshoot issues ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Field Service Infrastructure Engineer - Leeds & Surrounding This role is responsible for all onsite service and support needs for my clients customers helping them with infrastructure related issues. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and Sharepoint. … system reviews and recommendations - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Improve customer service, perception, and satisfaction - Escalate service issues that cannot be completed within agreed service levels - Communicate to customers: keeping them informed ...

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your next move. About the Role You’ll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. You’ll own tickets, communicate clearly with users at all levels, document processes, and contribute ...

highly varied placement, you could support one of the many digital projects across the business, learning how we use data to understand customer behaviours, use insights from data to create new products and expand into new markets, and how we maximise the sales and profitability of our products. Customer Service: In Mira Service, you will have insight into the true voice of our end customers. In this rotation, you will gain an understanding of all aspects of the Service function and how data plays a critical part in us delighting our customers. In this placement ...