351 to 375 of 3,015 Customer Service Jobs in the UK

a plus de 30jours job requisition id R30936 Job Description Job Title: Senior Platform Architect - Contact Center Technologies (Zendesk, Amazon Connect, AWS) About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and … AWS-based solutions, to enhance customer interactions and operational efficiency. Position Overview: We are seeking a seasoned Senior Platform Architect with deep expertise in contact center technologies and CX Suites preferably, Zendesk, Amazon Connect, and AWS. This role will drive the design and implementation of scalable, efficient, and innovative customer service solutions, ensuring seamless integration across platforms. … Center CoE, aligning with business objectives and industry best practices. Solution Design: Lead the design of complex contact center solutions leveraging Zendesk, Amazon Connect, and AWS services to enhance customer experience and operational performance. Integration Management: Architect seamless integrations between Zendesk, Amazon Connect, AWS, and other enterprise systems to ensure data consistency and workflow optimization. Technical Oversight: Guide pre More ❯

raised, through resolution or escalation •Prioritisation and management of workload to ensure contractual SLAs are met •Act as the first point of contact for technical issues raised •Log all service tickets received via telephone, email and service portal and handle accordingly throughout the stages of the ticket •Provide efficient customer service to a vast client base … with customers through the support you deliver •Maintain concise and clear documentation via ticketing system and knowledge base Ideal skills: •Previous experience providing 1st Line Support for a Managed Service Provider preferred •Microsoft 365 support and administration including security configurations •Microsoft Windows Server and Desktop Support •Mac OS Server and Desktop Support preferred •Customer back ups and software … Infrastructure covering LAN/WAN •Knowledge of virtualisation preferred •Supporting and administering managed Wi-Fi solutions •Working knowledge of PC hardware troubleshooting, installation and configuration. •Experience working within a service/helpdesk environment. Person Specification: •Experience providing excellent customer service whilst working under pressure to SLA’s •The ability to work accurately under pressure, to deadlines •Excellent More ❯

an enthusiastic, passionate,and collaborative team? Join our Cloud Operations Team! The Cloud Operations team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service while assisting industry leading customers in their complex support requirements. We support a multitude of technologies across the Public Cloud stack and are at the cutting edge … which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: . In this role, you will be … a point of escalation within the support team responsible for investigating support cases escalated by the service desk support team and managing them to resolution. Your primary aim will be supporting our managed services customer infrastructure in line with customer requirements alongside a small amount of project work to integrate new services for both new and existing More ❯

in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Marcus are expanding into … Europe, offering Irish customers competitive savings rates, ease of use and great customer service, backed by the legacy of a strong financial brand. YOUR IMPACT We're looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record … closely with Marcus Delivery to understand pain points and propose improvement options Design wireframes and mock-ups to support Marcus user requirements Design process maps and flows to support customer centric agent solutions Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap Involves working closely with wider stakeholders across Legal, Compliance and FCC teams More ❯

Lucrative new business field sales role selling service contracts BDM role with a market-leading global facilities services provider Business Development Manager - Service Contracts Area: SS RM CO CM DA ME CT The Role of Business Development Manager This is a field/home-based business development sales role. You will target B2B businesses with over 300 employees … within the region. This is a new business role where you will be responsible for self-generating appointments and building a strong pipeline. You will be selling an essential service with high demand, making the ability to identify and approach the target market crucial. With high order values, there is significant earning potential the average BDM earns 60K, while … top performers exceed 80K. The role is four days in the field and one day working from home. You will be supported by excellent operational service levels, outstanding customer service, and a world-class marketing team. As a Business Development Manager, you will present tailored solutions to prospective clients. The Company Business Development Manager If you're More ❯

We Are Looking For: Are you excited about the future of technology? Do you have a passion for Smart Glasses and Mixed Reality? We're looking for an enthusiastic, customer-focused individual to join our team. This is an exciting opportunity to represent Meta , one of the world's leading technology companies, through McCurrach , known for our excellent service … to hear from you! Key Traits We Value: Passionate and Enthusiastic: You're genuinely excited about Smart Glasses and Mixed Reality tech and can share that excitement with others. Customer-Focused: You prioritise delivering exceptional customer experiences and create memorable interactions with each visitor. Approachable and Friendly: You create a welcoming atmosphere, encouraging customers to explore and try … solutions that fit. Product Knowledge: Familiarity with Smart Glasses, Mixed Reality, or other advanced technology products is highly preferred, but a strong willingness to learn is just as important. Customer Service: A background in providing excellent customer service will set you up for success in this role. You know how to make every customer feel More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home … installation of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in understanding how … to avoid future problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy to role More ❯

Job Title: 2nd Line Service Desk Analyst! Location: North Northants (with travel between offices in Corby, Kettering, Thrapston, and Wellingborough) Hourly Pay: £15.17 Length of Assignment: 3 months Monday to Friday 37.50 Working hours: 8:30- 17:00 This is an office-based role About the Role Are you an experienced IT Support professional looking for a rewarding role … within local government? Opus People Solutions on behalf of North Northants Council is seeking a dedicated 2nd Line Service Desk Analyst to join IT Service Desk team. You will be instrumental in supporting our transformation journey as we unify our systems and improve service delivery across all council offices. The successful candidate will provide high-quality second … line technical support, help resolve complex incidents, and contribute to the deployment of new IT platforms and services - all while ensuring excellent customer service. Key Responsibilities Take ownership of support requests and incidents, troubleshooting and resolving issues related to hardware, software, and operating systems (Windows 10/11, M365, etc.). Support first-line colleagues by providing escalation support More ❯

resale. The UK business unit is a growing, profitable, and tight-knit operation with an excellent team environment. We now working with them to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls … expert, you will provide additional assistance in supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency. Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands. Work alongside current controls expert on electrical and control issues. Support projects with customers, troubleshooting existing More ❯

Customer Sales Executive (Term Time Only) Location: Office-based in Stonehouse, Gloucester Hours: Term Time Only (Monday to Friday) Employment Type: Part-Time (9.30am to 2.30pm) Salary: £14 per hour incentive scheme pension Company: Windsor Telecom – IT & Telecoms Services Provider Do you enjoy chatting with people and helping them find what they need? Have you worked in retail, hospitality … or another role where great customer service comes first? We’re Windsor Telecom, a friendly UK technology company, and we’re looking for someone with strong people skills to join our team as a Customer Sales Executive. This isn’t a high-pressure sales role — it’s about building relationships, having great conversations, and making sure our … we can help them Chatting about their needs and matching them with the right services Spotting opportunities to introduce useful products or pass leads to our Account Managers Updating customer details in our CRM so everything is accurate Making sure customers feel looked after and supported Key responsibilities Build friendly, professional relationships with customers Understand their requirements and offer More ❯

Customer Sales Executive (Term Time Only) Location: Office-based in Stonehouse, Gloucester Hours: Term Time Only (Monday to Friday) Employment Type: Part-Time (9.30am to 2.30pm) Salary: £14 per hour + incentive scheme + pension Company: Windsor Telecom – IT & Telecoms Services Provider Do you enjoy chatting with people and helping them find what they need? Have you worked in … retail, hospitality, or another role where great customer service comes first? We’re Windsor Telecom, a friendly UK technology company, and we’re looking for someone with strong people skills to join our team as a Customer Sales Executive. This isn’t a high-pressure sales role — it’s about building relationships, having great conversations, and making … we can help them Chatting about their needs and matching them with the right services Spotting opportunities to introduce useful products or pass leads to our Account Managers Updating customer details in our CRM so everything is accurate Making sure customers feel looked after and supported Key responsibilities Build friendly, professional relationships with customers Understand their requirements and offer More ❯

Customer Support, Entry Level Competitive Bonus Benefits Permanent full time Slough, UK At IRIS Software Group , we support thousands of accountancy firms across the UK through powerful, reliable software. Our Accountancy Support team plays a key role in that - helping customers get the most out of our IRIS Accountancy Suite. We’re now hiring Customer Support Associates to … have an interest in the field, that’s a bonus. What Does This Team Do? This team acts as the help desk for accountants using IRIS software. When a customer has a technical issue, a question, or needs guidance, you’ll be one of the first people they speak to. You’ll work with them to understand what’s … more technical experts. Your goal? Make things easier for our customers and make sure they feel supported every step of the way. What Will You Be Doing? Responding to customer queries by phone, email, or our online portal Logging and investigating technical issues Solving common problems using the tools and training provided Escalating more complex issues to the technical More ❯

and operational areas of the business; as such an understanding of diverse infrastructures alongside the ability to analyse, detect, diagnose and resolve issues, whilst providing a high degree of customer satisfaction are all fundamentals. The role requires visits to our sites throughout Scotland so a driving license will be essential. Candidates will be a confident communicator with a sound … mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment. Hours of work are predominantly between 8AM and 5.30PM on a rotational shift pattern basis and a degree of flexibility is required. Responsibilities: Responsible for the Installation, configuration, and maintenance of computer hardware, software, networks, mobile devices … and printers. Taking end-to-end ownership of IT tickets, including communication and technical resolution. Appreciation of Service Level Agreements (SLA’s). Good experience with Active Directory - adding user accounts, troubleshooting, user network access permission, AD account administration etc. Visiting company locations to provide on-site support and collaborating with team members during projects. Responsible for managing mobile More ❯

largely client site-based covering facilitates UK wide, with some overseas travel. Benefits Flexitime Sick pay Life insurance Free parking Cycle to work scheme On-site parking Death in service Career progression into senior commissioning or automation roles Job description This role is for engineers who like the challenge of working on automation, Electro/Mechanical and data acquisition … of standard automotive control loops (e.g., speed, torque, temperature control etc). Configuring the CADET V14 software to suit the provided channels and interface components Configuring test sequences (to customer specs) within the highly flexible CADET V14 automation software Creation/modification of system configurations and software to achieve the desired range of functionality Working with 3rd party hardware … etc as part of integration into test cells and facilities. Performing test runs, gathering results Developing automation sequences using standard CADET editor tools Creating custom system functionality based on customer requirements Following commissioning steps and checks Working with customers to achieve system functionality sign off Working with the commissioning manager and site managers to produce commissioning time schedules Provide More ❯

to collect and set up their devices. Troubleshoot basic setup or enrollment issues and escalate complex issues where necessary. Maintain deployment logs and report on completed handovers. Provide excellent customer service to users during setup. Skills & Experience Required: Prior experience in a similar IT support or device deployment role. Strong working knowledge of Microsoft Intune/Endpoint Manager … support role is a plus. Desirable: Microsoft certifications (e.g., MS-900, MD-102) are an advantage. Experience with password reset tools or Identity Management systems (e.g., Azure AD, self-service portals). Customer service background in an IT setting. More ❯

to collect and set up their devices. Troubleshoot basic setup or enrollment issues and escalate complex issues where necessary. Maintain deployment logs and report on completed handovers. Provide excellent customer service to users during setup. Skills & Experience Required: Prior experience in a similar IT support or device deployment role. Strong working knowledge of Microsoft Intune/Endpoint Manager … support role is a plus. Desirable: Microsoft certifications (e.g., MS-900, MD-102) are an advantage. Experience with password reset tools or Identity Management systems (e.g., Azure AD, self-service portals). Customer service background in an IT setting. More ❯

to collect and set up their devices. Troubleshoot basic setup or enrollment issues and escalate complex issues where necessary. Maintain deployment logs and report on completed handovers. Provide excellent customer service to users during setup. Skills & Experience Required: Prior experience in a similar IT support or device deployment role. Strong working knowledge of Microsoft Intune/Endpoint Manager … support role is a plus. Desirable: Microsoft certifications (e.g., MS-900, MD-102) are an advantage. Experience with password reset tools or Identity Management systems (e.g., Azure AD, self-service portals). Customer service background in an IT setting. More ❯

third-party delivery models? This is a high-impact opportunity to join a world-class, globally recognised brand, leading strategic procurement across one of the most business-critical and customer-facing areas: outsourced contact centres and managed service providers. As Senior Procurement Manager, you'll take ownership of a significant multi-million-pound global spend across onshore, nearshore … and offshore customer operations. These third-party partnerships are central to the business's award-winning customer experience, and you'll play a lead role in optimising their commercial, operational, and strategic performance. Partnering with senior stakeholders across Procurement, Commercial, Customer Service, and Technology, you'll drive supplier strategy, lead major contract negotiations, and play a … agreements across global markets. Set and execute supplier strategy: selection, onboarding, governance, performance management (SRM), and transformation. Drive major negotiations, commercial terms, and risk mitigation for complex third-party service contracts. Influence and align with C-suite and senior leadership to deliver strategic outcomes across procurement and customer operations. Identify and deliver opportunities for cost optimisation, service More ❯

Field Service Engineer At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story. This is a position with grade 13 This position … reports to Service Execution Manager Your role and responsibilities This role will involve undertaking visits to customers' sites to provide breakdown repair, servicing, planned preventative maintenance, calibration contracts and installation/commissioning etc, on a wide variety ABB (Measurement & Analytics) products. You may be required to provide 24x7 service cover on a rota basis and also factory-based … of England.The work model for the role is: Onsite (various)This role is contributing to the Measurement and Analytics Division.Main stakeholders are Measurement Care Agreement holders and a large customer service base.You will be mainly accountable for:• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain More ❯

We’re excited to offer an opportunity for a proactive and customer-focused individual to join our team as a 1st Line Service Desk Technician, with a primary focus on providing remote technical helpdesk support. Role In this role, you'll be the first point of contact for our managed service customers, helping to resolve technical issues … We’re looking for someone who enjoys solving problems, communicates clearly and confidently, and takes pride in providing helpful, timely support. A logical and thoughtful approach to troubleshooting and customer service is essential, along with a genuine enthusiasm for technology and teamwork. If you're someone who enjoys helping others and wants to grow in a supportive, inclusive … raised, through resolution or escalation Prioritisation and management of workload to ensure contractual SLAs are met Act as the first point of contact for technical issues raised Log all service tickets received via telephone, email and service portal then handle accordingly throughout the stages of the ticket Provide efficient customer service to a vast client base More ❯

bonus Job Type: Permanent, Full Time About us: Fairway Seals, established in 1977, has built a strong reputation in the sealing industry for its friendly and professional approach to customer requirements. The company prioritizes exceptional customer service, aiming for a "right first-time" motto in all interactions. They are dedicated to listening to customers and collaborating to … mutually beneficial outcomes. About the role: This varied and rewarding role combines outbound business development, sales support, and account management, ideal for someone who thrives in a consultative B2B service environment. Build quality relationships and identify cross-selling opportunities Prepare tailored product quotations based on customer requirements Source and identify new sales opportunities Follow up on customer inquiries that have not yet converted to a sale Maintain an up-to-date CRM with leads, opportunities, and activities to ensure a smooth customer experience Proactively target market sectors to develop your sales area Generate new inquiries and convert existing projects into live orders Represent the company professionally, showing general interest in products at all times About More ❯

Location: London (EC2M 6XB) Salary: £30,000-£35,000 per annum (DOE) Hours:Monday-Friday (Onsite) 9:00-17:30 About the role: Are you passionate about providing exceptional customer service and fostering long-term client relationships? We are seeking a customer focussed individual to join our team. In this role, you will be the primary point … expectations are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer service or account management roles Strong interpersonal … positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level of organisational skills with the ability to manage multiple accounts effectively Key responsibilities: Managing tickets through various systems for day-to-day network requests Placing More ❯

Customer Service/Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general enquiries. Key Responsibilities … Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries) Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting) Log, manage, and resolve support tickets accurately Support new and existing customers with product information, account updates, and service changes Follow internal processes and escalate where needed Deliver great customer experiences … as home internet supports equipment and systems required. Supportive, small-team environment This role is based in an office, with hybrid working available after training. Related job titles include Customer Support Representative, Technical Support Specialist, and Help Desk Advisor. If you're interested in this exciting opportunity, we'd love to hear from you! Apply now to join our More ❯

within the wider Training function. This is a key recruit for the business, with overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey and implementing positive change. This is an excellent opportunity to join a superb customer centric business where you will be valued … off! This is a great company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assessing current processes and making recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support teams to deal with specific … also being a key point of contact for customers, to ensure a satisfactory conclusion. Leading, supporting and mentoring your small team to ensure productivity is consistently high. Ensuring exceptional customer service levels are achieved and reporting on these to the Senior Leadership Team. Working collaboratively cross functionally across the business to review and identify coaching and training needs More ❯

key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As a TechnicalSales Engineer, you will be responsible for delivering technical expertise and exceptional customer service to drive sales and meet company targets. You will work closely with clients to understand their technical needs, provide tailored solutions, and deliver compelling product demonstrations, while … collaborating with sales and service teams to achieve business goals. Summary Details Role: Technical Sales Engineer Seniority: Mid-level Location: UK(100% Remote) Compensation: Rate dependent on local market location and experience What You Will Be Doing Deliver engaging technical presentations and live demonstrations to prospects and customers, explaining product features and benefits. Support sales executives in solution selling … by matching customer requirements to proposed solutions. Understand clients' technical needs and provide tailored solutions to meet those needs. Answer customer queries on technical issues, including backline ticket resolution. Maintain up-to-date knowledge of Payara's offerings and competing products to effectively position solutions. Collaborate with sales and service teams to achieve company targets and personal More ❯