376 to 400 of 1,229 Customer Service Jobs in the UK

desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests. Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation Documentation, creation, update and keeping … written Be able to think out of the box, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server ...

Service Desk Administrator (Temporary) Location: Andover Salary: £14.50 – £15 per hour Job Type: Temporary Working Hours: Monday to Friday, 8:30am – 5:00pm Working Arrangement: Fully office-based About the Role We are currently recruiting for a Service Desk Administrator with a passion for technology to join … well-established manufacturing business based in Andover on a temporary basis. This is an excellent opportunity for a customer-focused individual with strong administrative skills who enjoys problem-solving and working in a fast-paced environment. Key Responsibilities Receive incoming calls from customers reporting faults or requesting support Accurately ...

Technical Support and Spares Manager Department: Installation, Service & Spares Reports to: Operations Manager Location: Leeds Salary: £28,000 – £32,000 (depending on experience) Working Hours: Monday to Friday, 08:00 – 16:30 About the Role I am seeking a highly organised and proactive Technical Support and Spares Manager … join My Leeds based Client in their Installation, Service & Spares team. This role is central to ensuring the smooth coordination of field operations, efficient management of parts and inventory, and delivery of excellent customer service. You will act as a key link between customers, engineers, and suppliers—supporting ...

Manager on designated accounts to assist in the overall, day-to-day management of accounts, including all requisite duties such as: dispatch, field communication, customer communication, reporting, proper close-out and billing of daily jobs and activities. Role and Responsibilities Primary Maintain good communication with customer contacts … assure dates and scopes are clear, and are met to the customer s satisfaction and to assure that the customer receives feedback as required by project or account. Reviews project proposal and deliverables with Project Manager and other related departments that will be involved to determine proper lead ...

working with a leading telecommunications company based in Cambridge who are looking for a Service Lead to join their growing team. This is a full-time permanent position, 5 days onsite. Key responsibilities will include:Proactively managing technical service delivery, working with customers, partners, and internal teams Leading … service review activities, including improvement planning and performance reporting Supporting delivery against agreed SLAs Leading initiatives for the ongoing improvements of customer service frameworks Supporting the operations team to develop SaaS based service modules for the product portfolio Ensuring successful service onboarding Working in partnership ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37 click apply for full job details ...

ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through … RESPONSIBILITIES AND TASKS Duties will include, but are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution ...

network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager … regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London ...

network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager … regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London ...

Service Desk Analyst Annual Salary: upto £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote … Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft ...

critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront … Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part ...

confidence is also a must! If you are looking for a new challenge, have a strong admin/Data Entry background and customer service skills, please apply today and we'll be in touch! Purpose Support the group businesses software implementation plan and maintain absence and data records … migrated from group, legacy and external software applications on to the system. Be available to take client inbound calls to support the Service Desk during busier periods. In addition, carry out client Data Migration activity also as required. Hours of work Rota basis of either 8:00am - 16:00pm ...

large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor … Track KPIs such as: Delivery milestones Velocity and throughput Program risks Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: IT Service Management (ITSM) IT Operations Management (ITOM) Configuration Management Database (CMDB) Telecom Service Operations Management (TSOM) Telecom Service Management (TSM) Customer Service ...

Company Overview J & J Systems UK Limited is a Managed IT service provider, based outside Canterbury, committed to delivering innovative IT support for cloud and on-premise solutions to businesses. We value excellence, reliability, and customer satisfaction in all our services. Summary We are seeking a highly motivated … essential. The Operations Manager will play a key part in ensuring operational excellence and client satisfaction, leading the technical team, managing workflow and maintaining service standards. Responsibilities Lead and manage the technical team, ensuring work is delivered efficiently and the day to day operation runs smoothly Monitor and manage ...

Line Support Engineer SALARY: £35,000 - £40,000 LOCATION: Bournemouth 2nd Line Support Engineer (Microsoft 365) Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role … practices (MFA, conditional access, basic compliance) Troubleshoot networking issues (DNS, DHCP, VPN, connectivity) Maintain clear documentation and contribute to knowledge base articles Deliver excellent customer service in line with a personable, client-first MSP approach Skills & Experience required for the role of 2nd Line Support Engineer ...

looking to secure a Huddersfield based IT Field Technician to own and undertake all activities that relate to the efficient running of the technical service in schools. There is a high degree of presentational, customer service and technical skill required, operating as the face of this service … growth led, on-site role where the right candidate will learn, develop & grow. Responsibilities Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera) Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS), Responsible ...

respected for your knowledge. - Ensure own conduct maintains the orderly and transparent operation of financial markets. Leadership & Teamwork - Promote the adoption of Agile and Customer Centricity across the team Operational Effectiveness & Control: - Continuously monitor information from various sources to assess potential impacts and identify risks, necessary changes and business … ensure the achievement of high levels of quality, effective risk management and regulatory compliance. - Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together. Required Skills/Experience The ideal candidate will have the following: - Experienced technology ...

Temp | Hybrid | Westend | £14ph Our client, a fast-growing tech business, is looking for upbeat and customer-focused individuals to join their Customer Care team on an immediate temporary basis. This is a fantastic opportunity to join a fun, social and supportive team based in a brilliant Central … looking for a role with potential to go permanent. You’ll be supporting existing customers with product queries and troubleshooting, helping deliver a positive customer experience every step of the way. The Role Handling inbound customer calls and email queries from existing customers Supporting with troubleshooting and resolving ...

Customer Success Manager (German and English Speaking) Location: Plymouth, Hybrid Job Type: Full-time Salary: £35,000 + Fantastic Benefits Join our dynamic Services team as a Customer Success Manager and play a pivotal role in delivering premium customer service aligned with our strategic goals. This … stakeholders. Manage and lead internal contract calls, client meetings, and review meetings, ensuring all parties are aligned and informed. Understand and confidently discuss client Service Level Agreements (SLAs), contracts, terms, and conditions, working closely with the Customer Delivery Manager. Act as an escalation point for the Customer ...

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues … valued, challenged, and inspired! Job Description Supporting our e-fulfilment operation for a well-known recognised brand. The site will handle the movement of customer-specific products, including beers, wines and spirits, within a fast-paced warehouse environment. Reporting to the Stock andSystemsManager, this role willfacilitatein ...

Line Support Engineer SALARY: £35,000 - £40,000 LOCATION: Bournemouth 2nd Line Support Engineer (Microsoft 365) Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role … practices (MFA, conditional access, basic compliance) Troubleshoot networking issues (DNS, DHCP, VPN, connectivity) Maintain clear documentation and contribute to knowledge base articles Deliver excellent customer service in line with a personable, client-first MSP approach Skills & Experience required for the role of 2nd Line Support Engineer ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this ...

role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Provider, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Technical Services team This … onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience. Experience in varied IT environments is highly required ...

develop practical skills while contributing to the delivery of reliable and efficient IT services across the organisation. Role Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets Maintain a high degree of customer Service for all support queries and adhere … service management processes To ensure that all requests for support are logged in the Service Desk ticket logging system. Promoting all self-service methods to customers Ensure that customers are kept up to date during the lifecycle of a ticket or a project task Make sure ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get Basic salary up to £42,000 depending on experience Clearly defined local patch - no excessive travel 22 days holiday … development opportunities Employee recognition initiatives The Role Installation, servicing and maintenance of electronic security systems (CCTV, intruder alarms, access control) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...