376 to 400 of 1,248 Customer Service Jobs in the UK

design, configuration, and optimisation of a modern contact centre environment leveraging Dynamics 365, Omnichannel, and telephony integrations. Key Responsibilities Design and configure Dynamics 365 Customer Service/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing … telephony integration , including SBC and ICS components Maintain security, compliance, and data protection standards Candidate Requirements Proven experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience ...

Install, maintain, and repair fire and security systems in high-end luxury residences and commercial properties. Provide ongoing support to key accounts, ensuring excellent customer service and client satisfaction. Work with cutting-edge technology in the areas of CCTV, intruder alarms, fire alarms, and access control. Ensure compliance … fire alarm systems. Experience working on large-scale, high-value properties is highly desirable. Excellent troubleshooting skills and the ability to work independently. Strong customer service and communication skills. Relevant industry qualifications (e.g., FIA, ECS, or similar) are advantageous. Full UK driving license. What We Offer: Competitive salary ...

where everyone can thrive. This role is based in our Milton Keynes office. About You! You might already have some experience in recruitment, sales, customer service, or another people-focused role, or you may simply have the drive, ambition and personality to build a successful career in tech … delivering great talent. Gradually develop your skills to manage your own roles, clients and candidate pipelines. What You Bring! Some experience in recruitment, sales, customer service or another fast-paced environment (preferred but not essential). A natural ability to build rapport and communicate confidently. A positive, ambitious ...

fast-paced team, supporting advanced contact centre telephony solutions. This is an exciting opportunity for a hands-on consultant with expertise in Dynamics 365 Customer Service, Omnichannel voice, and telephony integrations. Orchard Street, Lincoln, Lincolnshire, LN1 1YL £400 per day - 6-month contract (likely extension) Hybrid: 2 days … performance Support Teams Telephony integration, including SBC/ICS setup and context handling What We’re Looking For: Proven experience with Dynamics 365 Customer Service/Omnichannel Strong knowledge of contact centre telephony concepts: IVR, call routing, queues, DTMF, failover Hands-on experience with Copilot Studio agent design ...

passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an 1st Line IT Service Desk Team Lead to join our dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery … outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements and help shape the future of our IT support services. If you thrive in a fast-paced environment and have strong leadership and technical skills, we’d love to hear from ...

Title: Service Desk Analyst (Italian Speaker) Location: Livingston, Scotland, UK Job Type: Full-time, 06 Months Work Model: Hybrid (2 days per week in office) Summary: The Group Service Desk provides first, second, and third-line technical support to colleagues across the Client Group. This … operational service desk operating on rotating shift patterns. Shifts are typically Monday-Friday or Saturday-Wednesday, within service hours of 7 AM - 7 PM (Mon-Fri) and 8 AM - 6 PM (Sat-Sun). The successful candidate will provide 1st and 2nd line technical support via chat-first ...

Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain strong … relationships with customers to drive retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer ...

will lead and coach a team of solutions architects, technical consultants, field engineers, and resource coordinators. You will be responsible for ensuring that service delivery is profitable, efficient, well-resourced, and consistently aligned with exceptional customer service. The successful candidate will have a strong understanding of relevant industry … Resource Management team to keep staff highly utilised and motivated. Undertake audit/review requirements as needed and provide input as necessary to guide service development towards tactical and strategic objectives. Provide management, oversight and structure to the professional services operations processes. Work with your own and other departments ...

Customer Service Advisor - (Romanian speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided Romanian language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

Customer Service Advisor - (Hungarian speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided Hungarian language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

Customer Service Advisor - (German speaking) - IT Consultancy - £15.84 PAYE Figure - Fully Onsite No experience required, full training provided German language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

energetic, motivated, and persistent with strong interpersonal skills and has the ability to build trust and must be someone who demonstrates deep customer expertise and empathy, who is committed to achieving brilliant experiences for our customers and who would like to play a pivotal role in cementing our reputation … Consultative Selling to help customers secure their environments Achieve a set revenue target, by selling a value-based solution to maximize ROI for the customer and maintain long-term relationships. Meet and exceed activity and sales targets, whilst ensuring business growth, loyalty and customer satisfaction Manage your individual ...

Role Title: Salesforce Solution Architect - Service Location: London, UK Salary: Competitive salary and package dependent on experience Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. … called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start-up, merged with ...

Customer Solutions Specialist Salary up to 28,000 Location Manchester Purpose Our client, a fast paced, global business, provide a software solution to business owners across the UK and Ireland. We are looking for an experienced B2B complaints handler, to resolve issues for clients, listening to the problem … offering a suitable outcome, retaining the clients business. Identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increasing engagement and retention rates and improve client sentiment and online reputation. Contribute ...

Title: Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates and maintains a detailed … experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Senior Network Engineer for a leading technology consultancy. My client have a fantastic reputation in the market for combining deep technical expertise with outstanding customer service, the business specialises in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers with innovative and secure IT solutions. The Role This … direct involvement in solving complex network issues. You will act as a senior escalation point for the team, manage high-priority incidents, and ensure service levels are consistently met, all while maintaining excellent customer relationships. You will lead by example, mentoring and guiding the team while remaining actively ...

Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You’ll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you’ve also worked in the following roles … also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows/ ...

Customer Onboarding Analyst is required by my international client based in the Slough area. They are looking for a recent graduate level candidate who has some customer service experience to join their Customer Onboarding Team which makes up part of their larger IT capability. This role … work a hybrid model with three days onsite and two days remote based. Responsibilities, not limited to: The successful candidate will be responsible for: Customer Onboarding for Fulfilment Customers and First line Support for any customer issues raised with the IT Team The role will be responsible ...

unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses. As a Customer Support Coordinator responsible for our German- and French-speaking market in Switzerland, you will focus on delivering high level support to our worker and client … base. Your Responsibilities Respond to customer queries via phone, email and chat in a timely and professional manner in both German and French Trouble shoot and resolve customer issues ensuring a positive customer experience. Collaborate with other departments to escalate and resolve complex issues. Management of customer ...

client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent … prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support ...

deskside support from the Glasgow office. It would suit someone who enjoys working closely with users, solving problems and delivering a high standard of service in a professional environment. You will be supporting a modern Microsoft based environment and working as part of a collaborative IT team focused … providing a responsive and reliable service to the wider business. The Role As an IT Support Analyst you will act as the first point of contact for colleagues experiencing technical issues, providing first and second line support across a range of systems and devices. The role involves troubleshooting problems ...

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. … Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more! Location:? We currently have vacancies for Network Operation Technicians to join our Customer … minutes away from our Esholt wastewater site where you will be a part of helping Yorkshire Water to provide the best service to our customers.? Could this be you? Work type: The permanent opportunities are working rotational 40-hour work patterns on a 4 on 4 off basis ...

ABOUT US At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that optimise … cutting-edge innovations from one of the worlds leading technology companies, ensuring our customers benefit from the very latest advancements supported by industry-leading service operations. By working with a network of world-class technology partners, Argon delivers secure, reliable, and future-ready solutions tailored to the unique needs ...