376 to 400 of 10,549 Customer Service Jobs in the UK

you to apply for the position of: Support Analyst LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have … Knowledge of Fintech environment would be an advantage Personal Attributes • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-oriented, collaborative environment • To be rigorous, methodical, and organised • Sense of responsibility appropriate to the banking industry • Exceptional oral and written … we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs More ❯

a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give … to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business. About the opportunity: We are seeking a dynamic, passionate and proactive customer-focused Level1 (L1) Service Desk Support Technician to join our ServiceNow team at our brand new, state of the art office in Theale, UK, situated close to Reading. … type ticket queries Drafting “Tech Tuesday” newsletters, includes “ tips & tricks” to bolster end-user productivity (‘Did You Know’ articles and videos), other BRM initiatives You will report to the Service Desk Manager and your responsibilities will include; Provide first-level IT technical support and problem resolution to all end-users with software, hardware and application problems via the ServiceNow More ❯

Social network you want to login/join with: Service Desk Analyst, london (city of london) col-narrow-left Client: Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Central London | Hybrid (4 days in-office, 1 from … first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst . Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company … take ownership, and grow in a fast-paced environment Familiarity with Microsoft 365 and Windows 10/11 Bonus: Any exposure to Mac OS or tech troubleshooting Bonus: Retail, Customer Service experience If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear More ❯

2nd Line Service Desk Analyst Location: Wolverhampton Salary: £32,000 My client is a well-established MSP based in Wolverhampton, delivering comprehensive IT support and solutions to a wide range of clients across various industries. Their commitment to excellent customer service and cutting-edge technology has earned them a reputation as a trusted IT partner. They are More ❯

first step into the world of IT support? We’re on the lookout for a bright, curious, and ambitious junior to join a dynamic global media business as a Service Desk Analyst . Whether you’ve just finished studying or completed a career switch or apprenticeship, this is your chance to launch a career in IT within a company … take ownership, and grow in a fast-paced environment Familiarity with Microsoft 365 and Windows 10/11 Bonus: Any exposure to Mac OS or tech troubleshooting Bonus: Retail, Customer Service experience If you’re ready to roll up your sleeves, learn fast, and become a vital part of a forward-thinking tech team – we want to hear More ❯

Service Desk Analyst Location: Woking (Office-based) Hours: Monday to Friday, 08:30 – 17:30 About MicroPro At MicroPro, we provide rapidly growing businesses with tailored IT support, strategy, projects, procurement, cybersecurity, licensing, and all aspects of day-to-day IT operations. We pride ourselves on being approachable, knowledgeable, and proactive, becoming a trusted extension of our clients' teams. … The Role We’re looking for a Service Desk Analyst to join our growing team. You’ll be the first point of contact for clients needing technical support and advice, helping to resolve issues quickly and efficiently. This is a great opportunity for someone with 1–2 years of IT support experience who is looking to develop their skills … If you think you’d be a good fit, we’d love to hear from you. Seniority level: Entry level Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting #J-18808-Ljbffr More ❯

Service Desk Analyst, Newcastle upon Tyne Client: Somerset Bridge Group Location: Newcastle upon Tyne, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 4f2abd3a0fba Job Views: 10 Posted: 17.06.2025 Expiry Date: 01.08.2025 Job Description: Key Responsibilities: Provide 1st and 2nd line IT technical support Ensure all tickets are logged, prioritized, and resolved within SLA Handle all … queries professionally and efficiently, maintaining high customer service standards Follow IT processes at all times Provide hardware and application support Escalate tickets when necessary to the relevant team Create and maintain process and procedure documents Maintain user security on all systems Assist with infrastructure tasks and IT projects Manage the local site IT asset inventory Attend site visits More ❯

Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just … a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to … business mobility solutions, ensuring seamless connectivity for millions of people every day. About the role Our 1st Line Service Desk Engineers serve as the initial point of contact for Addison Lee. Supporting the business on a 24/7 shift pattern, they provide both 1st and 2nd line support to users. Tasks are performed in accordance with service More ❯

attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning … build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us! PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to … existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide. Primary Job More ❯

job. Vacancy No Vacancy No VN13192 Job Title Partner Success Delivery Manager Office Location Alternative Office Location About the Role As a member of the Services Solutions Practice, the Service Delivery Manager will fulfill a key role within the business unit. Specifically, the Service Delivery Manager will drive best-in-class practices to assist the department in ensuring … service delivery excellence. The Service Delivery Manager will contribute to a high-performance environment to achieve and maintain high levels of customer satisfaction. Your Key Responsibilities The main duties and responsibilities include: Manage Support Contracts from end-to-end: Activation, Delivery, Closure (from order to in-life) Ensure data quality targets and customer SLA’s are … achieved and maintained Commercial tracking of Support Contracts, including Service Variations Understand and utilize vendor support mechanisms Manage customer relationships for support contracts Provide formal reporting to customers regarding support activity and SLA adherence Act as a key point of escalation to manage customer expectations Identify and drive new business from existing accounts and maximize exposure of More ❯

Service desk/2nd line (Technical) £32K - £34K Manchester/Hybrid (3 days on site) A Technical Service Desk Engineer is required for our cient. The successful candidate will provide remote and desk side technical support to internal and external stakeholders across the business. Key Responsibilities: Working towards SLA's by picking up and dealing with service desk tickets whilst providing a high level of customer service. Hands on experience with Windows 10 and O365 Escalate tickets to the Infrastructure/Cloud Ops team to ensure tickets and escalations are dealt with in a timely manner. Provide IT support through telephone, email, face to face or through service desk tickets. Produce technical documentation for … Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems. The follow skills and experience will be essential: Strong technical background working in a previous service desk role. Knowledge of Ivanti/ServiceNow would be beneficial. Expereince troubleshooting and providing high level technical support, especially with Microsoft systems and environment ensuring that service level More ❯

on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Confidential Over 16 years experience in recruiting within customer contact Head of Technical Services (12-month Fixed Term Contract) United Kingdom (Remote Working) – Have to be based in the UK, with valid RTW status About the job We … are working with one of the leading Broadband companies in the UK who are redefining what broadband should be – fast, reliable, and backed by industry-leading customer care. As our client continues to expand across the UK, we’re looking for a dynamic, strategic, and customer-focused Head of Technical Support to lead the technical support operations and … clients’ customers, driving operational excellence, innovation, and a culture of continuous improvement across support teams. You’ll lead a growing department, refine processes, and collaborate across departments to ensure service quality aligns with our client’s growth objectives. Key Responsibilities: Lead, mentor, and scale the Technical Support team (Tier 1, Tier 2, and Specialist support). Define support strategies More ❯

The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-quality Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role also contributes to the continuous development and standardisation of customer service processes across the campus. What youll do Team … Management and Leadership: Lead, develop, and coach the Customer Services team on-site. Manage daily operations, prioritising service requests and allocating resources effectively. Collaborate with HR on recruitment, training, and performance management. Drive continuous improvement and maintain high service standards across all shifts. Process Management and Compliance: Oversee service fulfilment, material usage, and internal/external … reporting. Ensure compliance with legal, safety, and quality standards. Maintain up-to-date work instructions and operational procedures. Report on key KPIs and assist with customer audits. Cross-functional Collaboration Work closely with Engineering, Security, Property, Implementation, and Customer Success teams. Align operational execution with OLAs and SLAs. Support customer onboarding by understanding technical requirements and coordinating More ❯

The team you'll be working with: You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts across all sectors. We cover Service Operations, service desk, AMO, Cloud technology, and legacy ITO. We align with ITIL and are agnostic across our delivery capabilities in core IT, Cloud, service … Workplace team, taking on BAU EUC support activities and acting as the operational day-to-day lead for the Birmingham and London teams. Your responsibilities include providing first-class customer service, being proactive, and driving operational improvements to ensure excellent service delivery. What you'll be doing: As a people person, you'll utilize core customer service skills and effective communication to articulate issues and resolutions to stakeholders at all levels. Supporting your colleagues to maintain high productivity and morale, demonstrating resilience and robustness in service delivery. The role involves working independently and collaboratively to deliver and improve our customer service. Key responsibilities: Leading the team daily, including managing performance, holiday, and More ❯

an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients. The Role: Engage with customers via multiple channels (including phone, email, chat and service portal) Develop a good understanding of our client base whilst … building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure Strong analytical skills Good working knowledge of tech, hardware, and software Proactive and More ❯

across multiple locations. This role is ideal for an IT support professional with experience in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you! The Role As a Field Desktop Support Engineer, you will … receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards. Key Responsibilities Technical Support & Troubleshooting Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets. Diagnose and resolve hardware and software issues … basic networking issues, including wired and wireless connectivity problems. Assist with image build and deployment for Microsoft and Apple devices. Support users with Microsoft 365 and Google Workspace applications. Customer-Focused IT Support Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service. Assist the service desk team in delivering high More ❯

support across multiple locations. This role is ideal for an IT support professional experienced in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you! The Role As a Field Desktop Support Engineer, you will … receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards. Key Responsibilities Technical Support & Troubleshooting Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets. Diagnose and resolve hardware and software issues … basic networking issues, including wired and wireless connectivity problems. Assist with image build and deployment for Microsoft and Apple devices. Support users with Microsoft 365 and Google Workspace applications. Customer-Focused IT Support Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service. Assist the service desk team in delivering high More ❯

brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Your role The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-quality Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role … also contributes to the continuous development and standardisation of customer service processes across the campus. What you'll do Team Management and Leadership: Lead, develop, and coach the Customer Services team on-site. Manage daily operations, prioritising service requests and allocating resources effectively. Collaborate with HR on recruitment, training, and performance management. Drive continuous improvement and … maintain high service standards across all shifts. Process Management and Compliance: Oversee service fulfilment, material usage, and internal/external reporting. Ensure compliance with legal, safety, and quality standards. Maintain up-to-date work instructions and operational procedures. Report on key KPIs and assist with customer audits. Cross-functional Collaboration Work closely with Engineering, Security, Property, Implementation More ❯

among the first 25 applicants Join to apply for the Manager - Remote Hands (City Campus) role at Digital Realty Your role The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-quality Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role … also contributes to the continuous development and standardisation of customer service processes across the campus. Job Description Your role The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-quality Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role … also contributes to the continuous development and standardisation of customer service processes across the campus. What You’ll Do Team Management and Leadership: Lead, develop, and coach the Customer Services team on-site. Manage daily operations, prioritising service requests and allocating resources effectively. Collaborate with HR on recruitment, training, and performance management. Drive continuous improvement and More ❯

to multi-task in a fast-paced environment. You will be assisting technical and non-technical users in resolving issues reported via email, telephone, face to face or via Service Desk tickets. You will be highly motivated, proactive and have a can-do attitude towards delivering excellent service to our user community. You will need excellent spoken and … written communication skills as you will be liaising with all areas of the business and at all levels. Key Behaviours Excellent Customer Service Skills A high level of customer service skills working within a high pressure IT environment, delighting our users with a friendly, quick and helpful response Excellent Communication - ensure issues addressed and business users … Operational Day-to-day management of new and existing tickets assigned to you ensuring SLAs are met and KPI requirements are fulfilled. Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time fixes where appropriate Interaction with customers at all levels within the business via phone, email, face to face and ticketing More ❯

UKs leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities Multi-channel contact centre and workforce management Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media. Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies. Collaborate with stakeholders and technical … including structured scoring methodologies, and reporting metrics. Define requirements for call recording compliance, data retention policies, and security controls. Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights. Data analysis, reporting, and performance tracking Identify key performance indicators (KPIs), including response times, service levels, cost efficiency, and workforce productivity. Deliver trend analysis, MI reporting More ❯

Salary Competitive Senior Service Manager – Switch Service With Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated Senior Service Manager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a highly dynamic … technical, and challenging environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meets the demands of … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and the end consumers. Drive a More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus … on delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively More ❯

Product Manager, Communications role is part of the Product Management Team responsible for defining policy, process, strategy, lifecycle, and roadmap for communication-related apps. Work within a large, complex customer environment across multiple sites using various latest technologies with demanding business requirements. The Role: Define policy and process for communication-related apps. Maintain product lifecycle strategy for hardware and … software products related to mobile devices, MS Teams, MS Intune, MTR, AV equipment, and Session Border Controllers (SBC). Test new features and assess their suitability for the customer environment. Manage application upgrades, scope new versions, request packaging, communicate, and roll out updates. Your Responsibilities: Create communication plans and frameworks for new product launches within productivity and collaboration tools. … like Microsoft, Vodafone, Apple, Poly for resolving product issues, subscription renewals, evaluations, and roadmap discussions. Collaborate with stakeholders including business units, product owners, purchasing, finance, and vendors. Perform operational service reviews for third-party vendors. Your Profile: Essential skills/knowledge/experience: (up to 10, avoid repetition) Proven experience with MS Teams and MS Intune. Understanding of MTR More ❯

like no other! About the role We are looking for a Senior Unified Communications Engineer with a strong technical background and passion for problem solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer's needs first. You will be delivering exceptional customer service for cases … which have been escalated to you. As a Senior Unified Communications Engineer, this could involve fixing a technical fault, answering a query or fulfilling a service request - anything that is needed to allow the customer to conduct their business. Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical … solutions. Strong communication skills will help you to diagnose the customer's issue and explain technical issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload. As a senior engineer you will be a technical escalation within the Unified Communications support team, offering guidance and mentoring More ❯