376 to 400 of 970 Customer Service Jobs in the UK

give full training alongside the existing Operations Manager for the first month, but it would be great if you have already worked in a customer service and have some management experience. Main Responsibilities: Support to deliver operational plan which puts customers and commercial success at the hear … customers, Board, shareholders including its employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers … users, ensuring maintenance and service requests are handled promptly and within SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery. Our core hours are Monday to Friday, 8:30am5:30pm. The Support Centre operates 7 days a week with ...

Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert. Barron McCann Ltd is an independent IT service provider offering a range … development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability ...

Role: Service Delivery Coordinator Location: Shoreham by Sea Hours: Monday - Friday 9.00am - 5.30pm Pay: £25,000 - £28,000 per annum Fixed term contract - 6mths This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees … give back to the local community. The Requirements: Essential Bright, positive, hardworking team player Common sense, logical approach with a great eye for detail Customer service focussed with excellent telephone manner. Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound Understand and confidently interact with ...

Role: Service Delivery Coordinator Location: Shoreham by Sea Hours: Monday - Friday 9.00am - 5.30pm Pay: £25,000 - £28,000 per annum Fixed term contract - 6mths This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees … give back to the local community. The Requirements: Essential Bright, positive, hardworking team player Common sense, logical approach with a great eye for detail Customer service focussed with excellent telephone manner. Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound Understand and confidently interact with ...

consultancy and support on IT projects as required work in collaboration with IT and business colleagues be a point of escalation for the IT service desk provide ongoing customer contact throughout the lifecycle of the request/project document configuration, processes, and test plans to continually improve performance … service highlight risks and suggest mitigating actions create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must ...

Support and IT Asset Lifecycle sectors. Our client provides a full suite of services focused on hardware/IT lifecycle, largely for resellers. Key service areas include: Service Hardware Support Inventory Management Secure Data Disposal UPS/Power Systems Support Hardware Supply Asset Repairs JOB PURPOSE To carry … delivering quality results are essential. A proactive attitude with a “can-do” mindset. We seek an articulate, enthusiastic person with a positive attitude towards customer service. Driving Licence (required) SPA - Petrol Forecourt Passport (preferred) Company Van and Fuel Card Provided Mon-Fri (Apply online only) Locations Required North West ...

ArrowXL are subject to a mandatory DBS (Criminal Record) check. Main Responsibilities, reporting to the Transport Manager: Leading and motivating your team of skilled service delivery crews and Team Leaders, coaching and developing those who need further support. Efficient fleet utilisation, resource planning and cost control (whilst always ensuring … efficiencies within the Transport function, recommending and implementing changes where needed. The resourcing, development, and management of all colleagues within your team, ensuring our service delivery crews are fully trained across all areas (in particular driver CPC, service delivery standards, and product installation). Making prompt decisions that ...

liaising with users. Helping solve technical issues (hardware and software). Liaising directly with end users to resolve any problems, as directed by the Service Desk Manager. Logging and triaging of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote … control tools and technologies to assist end users’. Documenting systems and procedures as implemented creating a comprehensive knowledge base. You should be: Customer facing and have customer service skills Good communication skills Helpdesk experience Your technical skills will ideally cover the following technologies: Azure Cloud – including ...

escalation point, guide the shift team, and drive continuous improvement across NOC processes. Key Responsibilities: Operations Act as the first contact for customer faults via phone/email. Provide remote support and assist field engineers with configuration and link checks. Monitor network performance (SolarWinds) and respond to alerts promptly. … Ensure incidents meet SLA targets and are documented with clear updates. Maintain proactive customer communication and escalate issues when required. Perform root cause analysis and contribute to service improvements. Shift Leadership Allocate and oversee tasks across the shift, ensuring consistent service delivery. Support and mentor team members ...

enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced … maintaining technical documentation Contributing to the Out of Hours rota when required What theyre looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most ...

security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line … Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress ...

security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line … Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress ...

Insurance , we re all about protecting what matters most - whether it s your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we re here to make a real difference. Our purpose is simple but powerful: to help … audits, penetration tests, and vulnerability assessments. Team Leadership: Mentor junior colleagues, demonstrate resilience and resourcefulness, and promote an inclusive and respectful workplace culture. Customer Experience: Uphold Treating Customers Fairly (TCF) principles, contribute positively to customer experience, and deliver memorable service. Compliance & Risk Management: Ensure adherence to legal, regulatory ...

Service Engineer Salary: £40,000 - £55,000 (DOE) Location: London - Home/Field Based 08:00 – 17:00 | Monday - Friday Role: Attend service and preventative maintenance visits to clients throughout London and surrounding areas, minimising downtime for clients within the region. Duties: Attend out reactive service calls … site, keeping them informed of any progress. Provide training and mentorship to Junior Engineers Troubleshooting control system and DSP issues. Maintaining up to date service documentation. What You'll Need: Minimum 3 years AV experience with strong experience fault finding and troubleshooting audio visual systems. Understanding of networking principles. ...

Welcoming Environment: Ensure the office remains tidy, inviting, and well-maintained. Bookkeeping Tasks: Handle basic bookkeeping duties, including processing invoices or expense claims. Delivering Customer Service: Provide exceptional service to visitors and clients. What We're Looking For: To thrive in this role, you should possess: Previous ...

Welcoming Environment: Ensure the office remains tidy, inviting, and well-maintained. Bookkeeping Tasks: Handle basic bookkeeping duties, including processing invoices or expense claims. Delivering Customer Service: Provide exceptional service to visitors and clients. What We're Looking For: To thrive in this role, you should possess: Previous ...

thinking team that values continuous improvement and professional development. Your new role As an IT Support Analyst, you will be part of a collaborative Service Desk team providing first-line technical support to users across a distributed environment. You'll handle incidents and service requests, troubleshoot issues … support or a similar role Strong knowledge of Microsoft operating systems and Office 365 Familiarity with ITIL v4 principles Excellent troubleshooting and customer service skills Ability to work independently and as part of a team Eligibility for BPSS and SC clearance (British passport required) A proactive, "switched ...

invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients … Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good ...

invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients … Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good ...

systems and support. Diagnose and fix hardware, software, and network problems for users. Manage and deliver of site-related projects, initiatives, and office moves. Service desk escalation point for assigned offices. Contribute to projects as required relating to new technologies or office requirements. Prioritise the workload and communicate well … with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support ...

actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. … external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service ...

office) Salary: £38,000 per annum Job Reference: 35840 As a Senior Repairs Administrator, you will play a crucial role in ensuring exceptional customer service and smooth operations within the repairs service. You will oversee the administration of repair and disposal services, manage customer enquiries and support … passport. Travel expenses will be paid. UK Security Clearance (SC) and NPPV3 clearance will be required for the role. Responsibilities * Manage day-to-day customer enquiries related to the repair services, providing clear and efficient communication * Administer inbound and outbound devices for repair or secure disposal, ensuring they ...

join our Information & Operations team. As an Information Assistant, you will play a critical role in the successful delivery of a responsive, high quality customer centric experience for our Staff and Students. The Information & Operations team provide innovative, reliable services which are continually adapted to meet the changing needs … external members, encouraging them to explore and make use of all our Library services. You will be part of an agile and flexible customer-focused team, that provides an efficient first line Library and IT service to support users with Library enquires, use of Library and IT resources ...