very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service. About Netbet Brand: Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports … for managing and nurturing relationships with our high-value German-speaking customers. Your primary objective is to enhance player engagement, increase retention, and maximize customer lifetime value by providing an exceptional, white-glove level of service. This role is ideal for someone with experience in customerservice, sales, account management, or hospitality (luxury hotels, ine dining, high-end concierge services) who understands the importance of tailored service, discretion, and relationship management. Duties and Responsibilities: Serve as the primary point of contact for VIP clients, delivering a personalized, first-class experience. Develop strong, long-term relationships More ❯
to work on exciting international projects. Both are important to us. What we achieve together You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers and End Users. You will use your skills to interpret and explain technical … information and instructions. You will understand customer requirements and demonstrate good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy. You will be confident in giving technical advice and will provide our customers with world-class customerservice . You will … us successful together An English GCSE Grade 4 or above or an equivalent qualification is essential for all applicants. You have a passion for customerservice and pride yourself on exceeding customer expectations. You possess a good problem-solving aptitude enabling accurate fault diagnosis. You are computer More ❯
1 ATLAS HOUSE, ST. GEORGES SQUARE, BOLTON, England
CLEARTECH COMMUNICATIONS LTD
their technical issues with expertise and care. If you’re passionate about technology, love helping people, and want to be part of a growing, customer-focused company, get in touch! Role Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are … Year 6 Months Positions Available 1 Closing Date Wednesday, 28th May 2025 Start Date Saturday, 28th June 2025 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Team working willingness to learn Technical mindset About the Employer CLEARTECH COMMUNICATIONS LTD About us: We are Cleartech Communications … Ltd. Our Head Office is based in Bolton, Lancashire. We operate a UK-wide network and have UK based CustomerService & Customer Support teams. Our aim is to supply our customers with market-leading hardware, innovative systems and software to develop a robust, resilient and bespoke communications More ❯
Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store … Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customerservice and operational support programs for our customers. This role drives customer success in several … ways such as value realization, steady-state operational support, continuing customer education, and operational excellence initiatives. This function plays a critical role in defining our global customer success strategy and building the tactical playbooks, processes, and mechanisms to deliver this mandate. In this role, you will design the More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Rentokil Pest Control South Africa
with the Global Workday Solution Managers as well as the country HR and Operations teams. The Workday Analysts are responsible for providing a responsive service supporting the adoption, development and continued deployment of Workday. This opportunity provides technical and function administration of Workday and will include day-to-day … reporting capabilities to support evidence-based decision-making. Maintain a reporting catalog, build custom reports, dashboards, and discovery boards. 3. User Training and Support: CustomerService: Provide excellent and consistent global customerservice to all Workday users. Training and Documentation: Provide Workday training to employees at … up-to-date on Workday system updates, releases, and best practices. Requirements: Experience: At least 1 year previous HRIS Support Experience with Workday Managing service requests via a Ticketing system, e.g. ServiceNow Development of Dashboards, Matrix and Composite Reports Mass transactions, such as Uploads Experience with Workday Integrations Knowledge More ❯
to work well in a team, as well as independently when required * Experience in leading or coordinating small projects or teams would be advantageous CustomerService Skills * Strong interpersonal skills with a focus on customerservice, for both internal and external stakeholders * Ability to explain technical More ❯
Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities. What you … platforms, telephone, fax, email and online Understanding our various customers’ requirements and working with them to ensure they are properly dealt with Maintain company service levels Provide support to the Sales team by providing accurate and timely information Provide professional and friendly service Produce reports/spreadsheets on … team or on own initiative Good planning and organizing skills with the ability to prioritise What we’re looking for: Essential: Experience in a customerservice role Microsoft Office including Word and Excel Good understanding of voice/soft skill Mechanical background or equivalent service advisor experience More ❯
and retrofit coordination process in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments. Embark on a transformative journey as a Senior Pas/Tech … forward our mission to transform energy efficiency and sustainability in residential properties. Key Responsibilities Resource Management and Staffing: Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources. Drive accountability across all design teams, promoting a performance-driven culture that supports effective and … timely service delivery. Operational Leadership and Training: Lead, coach, and support Design and Coordination Managers to execute process and reporting seamlessly and in compliance with CCS standards and PAS2035. Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service. Customer Experience Excellence More ❯
is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal. The project! As an IT Service Desk Specialist, you will be providing tecnhnical support (onsite and online) to our office and retail staff, ensuring the proper resolution of all incidents … and providing exceptional internal customer service. What will the role entail? Provide excellent customerservice when responding to invoices and inquires, onsite and online. Management of IT Service tickets, online and onsite support for the AWWG user base Supervise and follow up all support cases to … understanding of technical Internet fundamentals. Familiarity with the Atlassian Suite (a plus). Experience or strong interest in enterprise endpoint security. Essential soft skills: customerservice abilities, able to support multiple clients/tasks at once, troubleshooting abilities Able to work both independently and as a team member More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Reed Specialist Recruitment Ltd
role You will be responsible of a team of 5 and be responsible for leadership, coaching and development of the team. You will also service day-to-day customer requirements in the German speaking regions. Duties include: Manage, motivate and drive the team ensuring all key tasks aimed … revenue targets and adopt clear communication channel and working relationship with the International Sales Director. To ensure international customers receive the highest level of customerservice in all areas Break down the sales target to daily levels to ensure a 'this is where we are' ethos, thus increasing … aid business efficiency. Act as the first point of escalation for any day-to-day issues that may arise. Attend regular Sales, Operational and Customer meetings as required. What you need to bring: Create a target driven and customer centric culture Create a proactive approach to work for More ❯
s up to you to make it happen. What's the role: As an Exchange Market Data Coordinator, you will focus on providing exceptional customerservice for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project handling real-time … liaise with Exchanges to obtain required approvals. Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (ie, calls, chats, etc.) Work with the Accounting Department to resolve Exchange invoicing issues. Provide dedicated support and relationship management for major firms … teams. Identify and mitigate risks by proactively seeking solutions to resolve the issue, while remaining compliant. Identify opportunities to improve department processes, policies and customer experiences. Partner with internal business groups to ensure requirements normalize Exchange data to align with systems standards. Analyze current and future data pricing, reporting More ❯
Service Delivery Manager - RAF Wyton 40 hours per week, Monday to Friday Competitive Salary Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a … Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services at RAF Wyton. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key … role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and More ❯
play a critical part in managing and optimising the ServiceNow platform and supporting operational excellence across three key global teams: a 24/7 Service Desk, Invoice Reconciliation, and Customer Onboarding & Success. As the business continues to embed its recently implemented ServiceNow platform, you will take the lead … teams. Performance Reporting: Work with operations leaders to develop and enhance real-time reporting, KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customerservice outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge … articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build, maintain, and evolve a central library of process documentation, ensuring all workflows are aligned, up to date, and easy to follow. Stakeholder Collaboration: Act as a bridge between technical teams, operations, and leadership, facilitating More ❯
of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking to hire an experienced IT Service Desk Team Lead to join their Technology team. The IT Service Desk Team Lead will ensure the provision of exceptional IT support to … t just manage, you will lead from the front. You will handle tickets, solve problems, coach your team, and work across departments to drive service excellence. The main responsibilities will include: Provide Leadership, coaching and mentoring of the I.T. Service Desk team to deliver exceptional technical support and … maintain high levels of performance Oversee day-to-day service desk operations, ensuring efficient handling of incidents and requests whilst also providing first and second line Service Desk support, directly alongside the team Managing escalations and collaborating with our technical teams and suppliers to ensure a prompt restoration More ❯
of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking to hire an experienced IT Service Desk Team Lead to join their Technology team. The IT Service Desk Team Lead will ensure the provision of exceptional IT support to … t just manage, you will lead from the front. You will handle tickets, solve problems, coach your team, and work across departments to drive service excellence. The main responsibilities will include: Provide Leadership, coaching and mentoring of the I.T. Service Desk team to deliver exceptional technical support and … maintain high levels of performance Oversee day-to-day service desk operations, ensuring efficient handling of incidents and requests whilst also providing first and second line Service Desk support, directly alongside the team Managing escalations and collaborating with our technical teams and suppliers to ensure a prompt restoration More ❯
packages and operating in 6 countries, with the plan to very quick scale to several billion packages. This leader will drive the following key customer outcomes for Amazon Shipping: Improve Promise Eligibility Improve Label Conversion Speed improvements Reduce First Mile pickup cost Reduce missed pickups and late pickups Reduce … tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will seek to deeply understand and step-change improve the customer experience using data and anecdotes. You will look around corners to proactively mitigate obstacles and get ahead of industry trends. BASIC QUALIFICATIONS Bachelor's … related disciplines PREFERRED QUALIFICATIONS Master's degree in Computer Science or related field. Demonstrated experience leading product and development teams, with a focus on customerservice or user-facing technologies Experience in a lead role in bringing a product to market. Proven track record of taking emerging technologies More ❯
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Apogee
being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business … at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless. Job Summary Customer Services Service Desk Coordinator Location: Aylesford, Maidstone Hours: Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 3 days office, 2 days … remote working after probation. The role of Service Desk Coordinator is to ensure that our priority clients' accounts are monitored and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service. Monitoring and maintaining of bespoke customer portals Logging serviceMore ❯
of your base salary paid by us monthly to save for your future. Your role and responsibilities IBM is currently seeking a dedicated Service Desk Analyst to join our team and work directly with a public sector client. This role requires a 5-day per week onsite commitment and … operating on a four days on, four days off rotation. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and excellent customerservice skills. An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various operating systems, and multiple programming … technical support incidents requests and changes. Management of personal call queue ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls including password resets and ordering hardware parts. Escalation of calls to 2nd & 3rd Line Team as necessary. Work More ❯
West Sussex offices. In this role you'll be responsible for the Operational Management of our Motor Claims spend and delivering exceptional quality of service to our Customers both internal and external. You will ensure our customers receive the service we promise, finances are controlled and managed through … efficient and diligent engineering processes, and our claims cost and customerservice delivery meet our department KPI's. We're all about people and we're passionate about continuous improvement, so you'll share your thoughts with the team to continually progress our methods and team knowledge. Core … out to a high level of accuracy and ensure compliance with all company and other relevant standards/regulations Support engineers in dealing with customer objections and resolving and logging complaints appropriately to avoid complaints escalation when appropriate Carry out regular audits and deliver 1-2-1's Frequently More ❯
to our continued success. The company prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customerservice and lasting client relationships. As they expand, they are looking for a well-presented, customer-focused, and personable individual, like you … to the highest standards. Are you the right person for the job? 4-5 years in a similar role Proven ability to form lasting customer relationships. Expertise in remote and on-site support Technical skills should include: Cisco Expertise: In-depth knowledge of Cisco routers and switches Networking: TCP … Working with senior management to define Aegis policies and procedures. Creating network topologies and diagrams. Create recommendations for network hardware and software to improve service and profitability. Implementing new network technologies and upgrades. Support, Network Maintenance and Troubleshooting Monitoring network performance and identifying potential issues. Conduct problem analysis and More ❯
Account Executive, Commercial (French-Speaking) London, England Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams-all through our single … seamless platform. Intercom is leading the market in AI customerservice with Fin by Intercom, the most powerful AI customerservice agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom's platform … build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service. What's the opportunity? As a Commercial Account Executive, you will be a key member of the team leading the growth of our More ❯
s visibility in artisan/craft communities through online PR, features, and event exposure (e.g. art magazines, exhibitions). Oversee warehousing, inventory, fulfilment, and customerservice processes for B2C and wholesale orders. Ensure On-Time-In-Full (OTIF) performance and customer satisfaction. Monitor inventory turnover, product margins … and stock accuracy, with support from purchasing and warehouse leads. Work with front-office staff on order input, bespoke product queries, and customer communications. Lead and inspire a collaborative on-site team of 8 (including warehouse, marketing, and front-line staff). Embed a high-performance, customer-centric … culture with a focus on continuous improvement. Analyse product performance, sales trends, and customer behaviours to guide procurement, marketing, and promotions. Represent the division in senior leadership meetings and contribute to annual budgeting, forecasting, and strategic planning. Who We are Looking For Proven experience in e-commerce management, ideally More ❯
Do you want to define the next generation of how and what Amazon customers are watching? Amazon's Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one … and selection is unprecedented, so you will get an opportunity to work on fast-paced and challenging projects where you get to define a customer experience that will be used by millions of viewers, across 100s of devices (Living Room and Mobile), in 250+ countries. You will participate in … execute on that vision. This role is inherently cross-functional; you will work closely with engineering, project management, design, operations, finance, legal, business development, customerservice, content acquisition, and executive teams to bring products to market. You will develop and grow product opportunities, and enhance our customerMore ❯
Do you want to define the next generation of how and what Amazon customers are watching? Amazon's Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one … and selection is unprecedented, so you will get an opportunity to work on fast-paced and challenging projects where you get to define a customer experience that will be used by millions of viewers, across 100s of devices (Living Room and Mobile), in 250+ countries. You will participate in … execute on that vision. This role is inherently cross-functional; you will work closely with engineering, project management, design, operations, finance, legal, business development, customerservice, content acquisition, and executive teams to bring products to market. You will develop and grow product opportunities, and enhance our customerMore ❯
Account Manager, Commercial (French Speaking) London, England Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams-all through our single … seamless platform. Intercom is leading the market in AI customerservice with Fin by Intercom, the most powerful AI customerservice agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom's platform … build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service. What's the opportunity? We're looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA. As More ❯