426 to 450 of 3,115 Customer Service Jobs in the UK

Join AST Networks as a Pre Sales Coordinator , where you'll play a vital role in delivering a seamless and exceptional customer experience across the entire pre-sales and operations cycle. You'll provide administrative and coordination support to the sales team, Channel Partners, and internal stakeholders, ensuring accuracy, efficiency, and attention to detail at every step of the … customer journey. This dynamic role requires a highly motivated and organised individual who thrives in a fast-paced environment. You'll manage documentation, support export and logistics processes, assist with quotations, and contribute to marketing initiatives, while working collaboratively with cross-functional teams. If you're a natural multitasker with strong communication skills and a passion for customer service, apply today and become part of a forward-thinking team driving operational excellence at AST Networks. Responsibilities and Deliverables The key responsibilities of the role, as the Pre Sales Coordinator, will include (but are not limited to): Provide pre-sales administrative support including raising sales orders, proforma and sales invoices, despatch notes, and other sales-related documentation More ❯

Job Title: AV Field Service Engineer Reporting to: Service Manager Location: Field-Based/Remote Working Overview A leading provider of Audio Visual (AV) solutions is seeking a highly skilled AV Field Service Engineer to join their expert team. This role offers an exciting opportunity to work with cutting-edge AV, VC, and IT integration technologies , providing … exceptional technical support and service to high-profile clients across London predominantly, but there is the occasional need for travel to other parts of the UK and Europe. Benefits & Package Basic salary around £40,000 - £50,000 Company-provided laptop, mobile phone, IT equipment, and tools . Competitive overtime pay scheme . Pension scheme with employer contributions. Generous holiday … from diagnosis to resolution across a range of audio-visual systems . Providing remote technical support via email, phone, video conferencing, and remote access tools . Ensuring compliance with service level agreements (SLA) for response times and issue resolution. Staying up to date with AV technologies , including Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, and Dante Controller More ❯

hard working team players to join us and be a part of our growing business. Job purpose: Lead the strategic development and operational delivery of WiFi optimisation across our customer base, ensuring exceptional in-home connectivity experiences through proactive technical management, cross-functional collaboration, and continuous process optimization. You will drive both technical excellence and customer satisfaction by … environment. What you'll be doing: Provide technical leadership and training to support teams on advanced WiFi troubleshooting techniques Manage Wifi tooling ecosystem including network analysers, diagnostic platforms, and customer-facing applications Develop and implement comprehensive technical troubleshooting processes across customer service/technical support teams, field operations, and digital channels Drives customer experience for troubleshooting … across unassisted channels Design and lead proactive monitoring and intervention strategies to identify and resolve WiFi issues before they impact customers Establish performance metrics and SLAs for WiFi service quality, monitoring adherence and driving continuous improvement Collaborate with product, engineering, and operations teams to identify trends, root causes, and optimization opportunities to enhance the customers' in home WiFi experience More ❯

of our time, at our Manchester Office About this opportunity The Colleague Channels Platform is responsible for the capabilities specific to Branch, Contact Centres and Operations required to service customer needs. Our Platform leads the delivery of Cross Cutting Initiatives and provides Group Services on key applications for Consumer Relationships, Consumer Lending, Business Banking and CIB. About us … and we value everyone's individual skills, experience, and knowledge - it's what makes you unique! We're looking to recruit a PEGA Engineers to deliver the highest quality customer driven software whilst continually challenging, motivating, mentoring and supporting their engineering teams. What you'll do Team Leadership : Oversee and guide the engineering team within Pega, collaborating closely with … architecture and supporting infrastructure. Cloud-Based Pega Applications : Experience in supporting Pega applications on cloud-based architecture. Pega Application Frameworks : Knowledge of working with Pega application frameworks like CLM (Customer Lifecycle Manager), Customer Service, Smart Disputes, etc. Application Design : Experience in designing applications from scratch within Pega, including class structure and organizational design. Solution Development : Previous experience More ❯

Role: Service/Maintenance Engineer (Electronic Fire and Security) Location: North of Ireland Job Type : Permanent - Full time Salary: Excellent As an Engineer on our clients Support Team, you will carry out routine maintenance and testing of fire and electronic security systems at client premises, with troubleshooting and repairing of faults. You will be the face of the company … leading and respected employer. What's on Offer: Excellent Salary Company Van Your new role includes: Maintaining Fire/CCTV/Intruder and Access Control systems Delivering high calibre customer service at all times Assist with completion of necessary on-site documentation for customer files Provide effective emergency call-out cover for security systems (including out of … etc Confident IT skills in the use of Microsoft office software such as Word and Excel as this is required for completion of reports, timesheets, asset registers etc. Good Customer service skills as you will be dealing with our high-end clients on a day to day basis Excellent troubleshooting skills Ability to work on own initiative Knowledge More ❯

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated … self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. Responsibilities Ensure data is protected from insider threats, cyber-attacks, and policy violations Onboard Customers to Varonis platforms and deliver on-going value and support Ensure Customer success through frequent proactive health checks, hands-on product usage … remediate and ensure successful renewals Serve as primary technical contact and augment our support and engineering teams Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident More ❯

annum Start date: ASAP Benefits: Free Parking, pension scheme, Access to pool car, laptop, phone & apparel. Bonus Scheme, Company Events, 31 days including bank holidays, Christmas closure, Employers long service holidays scheme Our Bradford client is looking to recruit an experienced Business development Manager/Sales Representative to join their busy and well-established organisation. You will report directly … or the business identifies Develop and build relationships with both new and existing customers Key account management - Ongoing communication and support with ongoing and potential key accounts. Help drive service excellence through the business Liaise with engineering teams with customer technical specifications so the correct solutions can be made Onsite meetings and visits with clients Proactively manage UK … wide customer visits, which may incorporate site inspections by other teams Discuss and advise with customers all information relating to types, functions, features and benefits of all process equipment. Present information internally about customer trends when required and contribute to marketing activity and development plans. Deliver outstanding customer service and adopt cared relationship management Play a More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh or Newcastle Campus The successful candidate will join a highly skilled team of support engineers … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

Head of Service Desk Microsoft Partner (Up to £70K DOE) My client is a fast-growing, Microsoft services partner delivering outstanding cloud, infrastructure, and managed services across enterprise and SMB markets. They are committed to operational excellence and delivering world-class customer experiences. Role Overview As Head of Service Desk, you will lead the entire support function … ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Youll provide strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies … and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex or technical incidents Mentor and develop your team, fostering a culture of collaboration and continuous improvement Work with Infrastructure, Security, and Project teams to streamline coordination and issue resolution Own reporting dashboards and KPIs, driving service performance and highlighting areas More ❯

that everyone should have access to the same standard of care regardless of background. Overview: The IT Operations Apprentice will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. Responsibilities: Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware … ensuring high levels of customer satisfaction. Utilize the service desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with service level agreements, prioritising and escalating issues as necessary to meet SLA requirements. Assist in managing user accounts, including creating, modifying, and deleting them … overall IT strategy as directed by the leaders within the IMT department. Desirable skills: This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop IT skills. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English More ❯

issues and resolve or escalate as necessary.This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week. A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given. Responsibilities: Customer support: Respond to client inquiries via phone, email, and … in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates on IT … skills: Excellent verbal and written communication skills Problem-solving: Strong analytical and problem-solving abilities Team player: Ability to work effectively both independently and as part of a team Customer service: A commitment to providing excellent customer service Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English More ❯

to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical … and non-technical teams, we'd love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyze customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to gather necessary information and ensure client requirements are met Prepare detailed technical proposals and quotations … non-technical audiences Strong organizational skills with the ability to manage multiple projects and deadlines Proficiency with technical drawing software (SolidWorks preferred or equivalent experience with similar systems) A customer-focused mindset with the ability to build and maintain strong client relationships Willingness to travel occasionally for customer visits and industry events About You: You're technically minded More ❯

Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission Hourly rate:? £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: October 2025 onwards Why this job matters Are you … someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . Youll be talking over the phone to customers with all … broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest. More ❯

Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission Hourly rate:? £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: October 2025 onwards Why this job matters Are you … someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . Youll be talking over the phone to customers with all … broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way. You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest. More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating More ❯

working. The Tech Support team is a critical part of the Workplace Technology team, ensuring Tier 2 support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to Trainline values. The team is principally responsible for end user computing across a MacOS estate, under central management using JAMF Pro, and a Microsoft Windows estate … management and reporting Proactive Incident resolution within SLA, working closely with Tier 3 teams for technical direction and escalation management Proactive troubleshooting, diagnostics and root cause analysis Progression of Service Requests with a focus on customer service End-user initial engagement through our ITSM ticketing platform, collaboration apps and onsite Tech Bar. You're the face of … automation, AI & ML Contribution to audit and compliance reviews We'd love to hear from you if you Have a dynamic and proactive approach to IT Support Exhibit exceptional customer service with a focus on Employee Experience Resolve issues efficiently, prioritising business continuity Work autonomously and confidently to agreed practices and procedures Are happy to work onsite as More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, you will be providing predominately second line technical support on an IT Service Desk to end-users, as well as supporting IT operations Key Responsibilities: Technical Support Provide up to second line technical support to end users via email and phone. Troubleshoot … and resolve hardware, software, and network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service requests and alerts using a ticketing system. Prioritise and escalate more complex issues promptly and when … call queue to a high standard, prioritising and regularly reviewing tickets. System Maintenance Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Ensure procedures and best practices are adhered to and kept up to date. Person Specification: Experienced with incident management and problem management. Expertise More ❯

hands-on skills to test and modify designs as required along with advanced diagnostic and commissioning abilities. The Field Commissioning Engineer will liaise with internal and external stakeholders across Service and Support, Software and Workshop functions to solve problems to the highest standard. The position requires the provision of first-class support to clients, delivering modifications and upgrades on … Engage with internal and external stakeholders throughout project lifecycle and provide updates on progress and demonstrations. Ensure compliance with cross departmental policies, procedures and design requirements. Always provide excellent customer service to Loop clients. Provide proactive and reactive service and support engineering to clients to ensure that automation and robotic systems are functioning to the highest capability. … short notice. Identify electro-mechanical system faults and, where unable to provide solutions directly, liaise closely with internal stakeholders to identify and provide solution. Act as ambassador for the Service and Support department and promote and advocate for the department in a professional manner when carrying out the duties of the position. Other Service and Support administrative tasks More ❯

hands-on skills to test and modify designs as required along with advanced diagnostic and commissioning abilities. The Field Commissioning Engineer will liaise with internal and external stakeholders across Service and Support, Software and Workshop functions to solve problems to the highest standard. The position requires the provision of first-class support to clients, delivering modifications and upgrades on … Engage with internal and external stakeholders throughout project lifecycle and provide updates on progress and demonstrations. Ensure compliance with cross departmental policies, procedures and design requirements. Always provide excellent customer service to Loop clients. Provide proactive and reactive service and support engineering to clients to ensure that automation and robotic systems are functioning to the highest capability. … short notice. Identify electro-mechanical system faults and, where unable to provide solutions directly, liaise closely with internal stakeholders to identify and provide solution. Act as ambassador for the Service and Support department and promote and advocate for the department in a professional manner when carrying out the duties of the position. Other Service and Support administrative tasks More ❯

Job Title: IT Service Desk Analyst Location: Onsite at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day. Company: We are assisting a successful IT services company who are searching for an IT Service Desk Analyst/1st … and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a professional, confident and … working in a 1st line IT role Experience of Active Directory users and computers Competent at identifying and fixing desktop hardware & software issues Basic networking and general fault diagnosis Customer service experience and strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to More ❯

and gain valuable experience. Many engineers have transitioned into different roles or sites within the business. A Supportive Team : Work alongside a collaborative team where your technical expertise and customer-focused approach will be valued. While the initial contract is for 12 months, there is potential for future opportunities, depending on business needs. Dynamic Day-to-Day : You'll … and vendor procedures. Vendor Certifications & Compliance : Stay current with relevant vendor certifications, ensuring compliance with best practices and safety guidelines, especially around electrostatic discharge (ESD) and IT equipment handling. Customer Service : Provide exceptional customer service, working directly with end users to ensure a smooth IT experience. Key Requirements: SC Clearance is a MUST : Only candidates who More ❯

and gain valuable experience. Many engineers have transitioned into different roles or sites within the business. A Supportive Team : Work alongside a collaborative team where your technical expertise and customer-focused approach will be valued. While the initial contract is for 12 months, there is potential for future opportunities, depending on business needs. Dynamic Day-to-Day : You'll … and vendor procedures. Vendor Certifications & Compliance : Stay current with relevant vendor certifications, ensuring compliance with best practices and safety guidelines, especially around electrostatic discharge (ESD) and IT equipment handling. Customer Service : Provide exceptional customer service, working directly with end users to ensure a smooth IT experience. Key Requirements: SC Clearance is a MUST : Only candidates who More ❯