451 to 475 of 1,750 Customer Service Jobs in the UK

network connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates … associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction ...

division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service teams play a vital role in upholding the three customer support principles of customer focus, process innovation and risk YOUR IMPACT … Analytics team who has a passion for Data and MI and a deep understanding of its importance in shaping and driving a successful customer-oriented business. Over team is critical in providing quality data and MI solutions ensuring the ability for the business to understand the commercial and operational ...

1trillion in the UK? What we are looking for: Previous sales experience or a record of achieving through work, education or personal ambition Strong customer service skills with the ability to build rapport Resilience and tenacity to handle challenges and maintain a positive attitude A proactive … division you’ll be instrumental in driving our business forward. You'll be responsible for: Generating new leads Building on existing relationships Providing outstanding customer service The above will be achieved by: Outbound sales through; calls, campaign calls, emails, social outreach and networking Identifying new opportunities either ...

working with a UK-based organisation where ServiceNow sits at the heart of the organisation.The platform is used to drive meaningful outcomes across customer, employee, and technology experience, not simply as a ticketing tool.This is a hands-on developer role suited to someone who enjoys building, configuring, and improving … workflows. The role focuses on delivering intuitive user experiences, efficient automation, and scalable platform design. Key responsibilities include: Building and customising ServiceNow workflows across customer, employee, and technology experience Developing modern user interfaces using ServiceNow’s experience layer Configuring Service Portal and UI Builder to deliver role-based ...

portfolio Your Role And Responsibilities We are seeking an experienced and initiative-taking Payroll Team Leader to oversee the delivery of accurate, compliant, and customer-focused payroll services. This role is responsible for managing day-to-day operations, supporting, and developing team members, and ensuring that processes run efficiently … line with legislation, policies, and service standards. Key Responsibilities Customer Service Deliver responsive, efficient, and positive service to internal and external stakeholders. Set clear expectations with customers and ensure follow-through. Adapt communication style to suit varying levels of technical understanding. Maintain consistently high levels ...

delivering specialist software and services across multiple sectors and industries. Eque2 has developed industry-leading applications across estimating, job costing, and service & maintenance, bringing value to every business and user we work with. We have a range of solutions that enable us to target all sizes of construction companies … opportunity to work from home up to 3 days per week following successful completion of probation. About you You'll be a proactive and customer-focused individual with a passion for technology and problem-solving. With strong communication skills and a logical approach, you thrive in a support environment ...

proactive, determined IT Professional ready to take the next step in your career? Our client is seeking a customer-focused Service Desk Analyst to play a key role at the frontline of their IT support function. This role is centred on delivering outstanding customer service while … issues via phone and email, triaging reported problems, resolving where possible and escalating to senior colleagues when required. Log and manage support calls using service desk tools and ITIL-aligned processes, consistently working towards high customer satisfaction, first-call resolution, and wider company KPIs. Build and maintain strong ...

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses … that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with ...

client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions. Ideally you will have at least 1 year’s experience within … field, maybe from a vending, locker, self service or similar or even an ATM background. You will be looking after the Birmingham and surrounding areas and ideally live within a radius of 10 miles, of Birmingham. As a field Service Engineer you will provide technical support to their ...

client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions. Ideally you will have at least 1 year’s experience within … field, maybe from a vending, locker, self service or similar or even an ATM background. You will be looking after the Coventry and surrounding areas and ideally live within a radius of 10 miles, of Coventry. As a field Service Engineer you will provide technical support to their ...

seeking an Interim Level 1 Engineer to provide hands on deskside and end user support within a corporate office environment. This is a customer facing role requiring strong troubleshooting skills, clear communication and the ability to work independently in a fast paced setting. The Engineer will … first point of contact for onsite IT issues, ensuring users are supported efficiently and professionally while adhering to agreed service levels. Key Responsibilities Provide first line deskside IT support to end users across hardware software and connectivity issues Diagnose and resolve incidents and service requests within agreed SLAs ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction ...

days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts 100% office-based Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed … users and engineers, both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls, ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and the Head of Service ...

site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior IT Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with … three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. ...

Service Desk Analyst (Level 1/Level 2) Middlesbrough, Teesside (On-site with some flexibility depending on business needs) Competitive salary, dependent on experience Company Overview Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability … environment to support their people, operations, and customers. They are now looking to strengthen their IT support function with a proactive L1/2 Service Desk Analyst who enjoys solving problems, supporting users, and being part of a close-knit technical team. The Role As a Service Desk ...

also proud to be an Equal Opportunities and a Living Wage Foundation employer. What Will You Be Doing? • Handle first-line queries on customer networks across broadband, VoIP, and access circuits. • Perform diagnostics using packet captures, SIP traces, RTP flow analysis, and router interfaces. • Resolve latency, jitter, call-flow … failures, registration problems, routing anomalies, and vendor interoperability issues. • Engage directly with carriers and platform providers to progress faults on customer lines and hosted voice services. • Maintain structured fault records aligned to regulated standards. • Validate restoration with line tests, QoS checks, and end-to-end call verification on customer ...

class IT support and services to the firm. What you will do Support the firm's finance and business intake systems as well as customer relationship management systems, time capture and other business critical applications including Analyse the system and application problems, risks and enhancements and report to management … Responsible for managing, monitoring call queue of team with focus on customer service and implementing change to application infrastructure and to processes within team and wider department. Work alongside vendors/stakeholders in service reviews to improve service resilience by analysing approach to implementation and eliminate ...

building resilience for tomorrow while fixing today’s challenges. Join us as a Senior Data Analyst and help us deliver life’s essential service through powerful insights and data-driven decisions—especially if you’ve worked in a regulated, customer-facing environment where data drives critical service … Data Analyst As a Senior Data Analyst , you’ll be responsible for turning complex data into clear, actionable insights that support operational decisions across Customer Service, Financial Customer Care, and Wholesale units. You’ll work closely with stakeholders to understand their needs and deliver impactful reporting ...

Committed to developing their people and driving innovation, ensuring they grow together as your career progresses. As part of a wider network of specialist service providers, the company promotes leadership, personal development, and continuous learning as key foundations of their success. Key Responsibilities: Conducting Routine Inspections: inspect security systems … across a range of customers from commercial, domestic, industrial and integrated systems. Performing Maintenance and Repairs: Youll be field-based, visiting customer premises across the North East region with a focus on the Newcastle area. Providing Technical Advice: offer guidance to customers on security best practices and help them ...

Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h UmbrellaJan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide services … support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket Management: Reviewing ...

Service Desk Analyst 3-Month Contract Part-time 2-3 days £22 p/h Umbrella Jan Start Your new company Our client is seeking a Service Desk Analyst with excellent customer service skills to join their dynamic team. The Service Desk Analyst will provide … services and support related to existing standard applications and infrastructure, as well as manage and fulfil requests for service. The Service Desk serves as the first point of contact for all IT-related issues and requests. Your New Role Incident Logging: Accurately logging incidents received through incoming calls. Ticket ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home … Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across the day at the same time as meeting the operational requirements of the departments. Recommending overall allocation of off phone activity ...

time, permanent Salary : £24,000 Accessible by public transport Are you a confident communicator with a technical mindset and a passion for delivering outstanding service? This is a fantastic opportunity to join a respected, people-focused organisation where every customer interaction matters. You’ll be part … highly skilled team that provides technical advice and support across multiple channels – phone, email, and live chat – ensuring each customer receives accurate guidance and a first-class experience. This is not a passive support role — you’ll be proactive, commercially aware, and confident in recommending appropriate solutions ...

text-decoration: none;} .csCCA9035D{color:#0000FF;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;} Service Desk Team Lead - Professional Services - £50k - £60k - London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk … ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service desk duties, this role at times will involve hands-on user support across multiple channels - phone, email, instant messaging/chat, and in-person. ...

Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly … this could be a great next step. We're supporting an established MSP in Sheffield who are looking for a Service Desk Team Leader. You'll stay hands-on technically, but you'll also guide the team, support escalations and keep the workflow steady and organised. This ...