526 to 550 of 1,103 Customer Service Jobs in the UK

workload management within the support team. Act as an escalation point for first-line technical issues. Support the Team Lead or IT Manager with service delivery activities and reporting. Essential Skills & Experience Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role. Strong knowledge … user account administration. Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Experience using ITSM/ticketing systems. Excellent customer service and communication skills. Ability to prioritise workloads and work effectively under pressure. Desirable Skills Experience with Intune, Autopilot, or endpoint management solutions. Knowledge ...

genuine interest in technology and wants to progress their career within this field. Main duties and responsibilities: To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system. To provide … excellent customer care and service. Install and configure computer software operating systems and applications. Monitoring and maintain computer systems and networks. Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service skills with a professional, patient and user-focused approach - A full, valid driving licence with the ability to travel throughout the UK Please note, successful applicants will be required to be security cleared prior to appointment. Other organisations may call this role IT Support Analyst, Microsoft ...

range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business. The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives … busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows ...

experienced IT Support Engineer looking to join a fast-growing Managed Services Provider where you'll work with modern technologies, varied customer environments and a supportive technical team? We're looking for a talented 2nd Line IT Support Engineer to provide high-quality technical support to a diverse portfolio … support across Microsoft 365, Azure, Windows Server and Active Directory environments. Support networking technologies including switches, firewalls, VPNs and wireless solutions. Manage incidents and service requests within agreed SLAs. Perform root cause analysis on recurring technical issues. Complete routine maintenance, software deployments and system updates. Escalate major technical issues ...

DHCP, switching and wireless connectivity. Experience supporting Windows, macOS, iOS and mobile devices. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience supporting meeting room technology, AV equipment and telephony solutions. Ability to work independently and manage multiple priorities. Full UK driving licence. This ...

Carrying out planned preventative maintenance and servicing • Completing accurate job reports and documentation • Maintaining high standards of health and safety compliance • Managing timesheets and service records efficiently • Participating in the on-call rota and supporting out-of-hours work when required Requirements Automation Engineer • ADSA or ADIA accreditation • Minimum … years' experience working with automatic doors, gates, or barriers • Full UK manual driving licence • Strong fault-finding and problem-solving skills • Excellent communication and customer service abilities • High attention to detail and commitment to quality workmanship • Flexible approach to work and willingness to support operational requirements • Ability ...

Senior Solutions Engineer The Solutions Engineer (SE) is a sales‐technical role focused on customer and partner engagement. The SE supports the sales team by providing technical expertise, proposing relevant F5 solutions, and partnering with Account Managers to achieve allocated sales targets. Job Overview The primary objective … business challenges, and proposing effective solutions that deliver both technical and business value. Responsibilities Articulate F5 product strategy, messaging, positioning, and value proposition for customer business objectives. Provide technical expertise through sales presentations, solution designs, demos, and proof‐of‐concepts via in‐person, virtual, and white‐board sessions. Determine ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. Location, Working Pattern … periodic audits Document and improve processes; maintain team SharePoint Printing/Managed Print Services (MPS) Maintain networked HP multifunction printers and manage consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide ...

responsible for providing Level 1 and Level 2 support across the Microsoft 365 estate, ensuring services remain available, secure and operating to agreed service levels. This is an excellent opportunity to work within a mission-critical environment supporting modern workplace technologies. Key Responsibilities: Provide Level 1 and Level … support across the Microsoft 365 platform. Take ownership of incidents and service requests through to resolution, meeting agreed SLAs. Troubleshoot and resolve issues across Microsoft 365 technologies. Liaise directly with end users and stakeholders, providing regular updates on ticket progress. Work collaboratively with wider support and infrastructure teams ...

Fully Onsite, Part time Location - OX3 9DU Contract - 29th June - 4th October Working days - Fri, Sat, Sun Main Purpose of Job To provide a customer focused Help Desk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests, and managing … complaints in a sensitive and efficient manner. Main Duties & Responsibilities Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification. This is both via phone and emails. Ensure that the relevant information is accurately logged ...

supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme … subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions ...

internal teams and external stakeholders. Business Analysis and Projects: Gather, analyze, and document business requirements. Review and improve workflows to enhance efficiency and customer experience. Assist in project coordination and implementation. Prepare user guide, process documentation, and training materials. Develop test cases and perform UAT for system/process … workflow efficiency. People To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank’s products and services before engaging in any customer-facing sales or advisory activities. ...

work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment … Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data ...

operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities * Provide deskside support for PCs, laptops, mobile devices … Work within virtual, MDM and VPN environments * Log, update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Technical Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with ...

secure environment. Diagnose and resolve hardware and software issues across desktop and laptop estates. Build, configure, deploy and replace IT equipment. Manage incidents and service requests through a ticketing system. Support Windows 10/11 environments and associated Microsoft technologies. Perform hardware break-fix activities and peripheral support. Manage … assets and equipment lifecycle activities. Deliver excellent customer service while meeting agreed SLA targets. Support project-related deployment and refresh activities as required. Required Experience Previous experience in a Desktop Support, IT Support, EUC Support or IT Hub Engineer position. Strong hardware troubleshooting and break-fix experience. Experience ...

Process improvement Automation Data and operational efficiency Learning how a scaling business operates end-to-end You will gain exposure across: Operations Commercial & Sales Customer Service Finance Marketing Technology & Systems A key part of the role will focus on helping Arca explore and implement practical AI solutions that … improve internal efficiency, reporting, customer experience, and decision-making. Key Responsibilities: AI & Systems Development Support the identification of opportunities to introduce AI tools across the business Help research, test, and implement AI platforms and automation solutions Assist with integrating AI into workflows, reporting, customer communications, and operational processes ...

exciting opportunity for a commercially minded digital professional to take ownership of a rapidly evolving e-commerce platform, driving online sales performance, customer experience, and digital growth. 4 days a week in the offices, 1 day working from home. Working cross-functionally across Marketing, Sales, IT, Operations, Finance … Monitor competitor pricing and market trends, recommending pricing adjustments to maximise commercial performance. Analyse key e-commerce metrics including sales, traffic, conversion rates and customer behaviour. Produce regular performance reports and actionable insights to support strategic decision-making. Website & Digital Development Play a key role in the ongoing website ...

scripting (Business Rules, Client Scripting, Flow Designer) • Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM) • Strong customer service and excellent verbal/written communication • Hands-on experience in ServiceNow development & integrations • ServiceNow certifications such as CAD, CSA, CIS(ITSM/… integrations with enterprise monitoring tools • Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls • Strong experience in Flow Designer, Workflows, and Service Catalog development • Experience with integrations using REST/SOAP APIs, MID Server, and data imports • Familiarity with ServiceNow upgrade planning, regression testing, and best ...

Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between £32,000 - £38,000 Opportunity to work with a wide range of technologies Career progression ...

well-established technology provider who is going from strength to strength. Their vision is to pioneer a future where scalable technology, expertise and exceptional customer service redefine what’s possible, empowering businesses and communities. They are looking for a results-driven Mid Market Account Manager to join them … portfolio of mid-market clients, driving revenue growth while building and maintaining strong, strategic relationships. The ideal candidate will combine professional expertise with a customer-focused approach, delivering consultative solutions that drive client success and organisational growth. Manage and grow a portfolio of mid-market accounts, identifying upsell ...

hold the full rights to work in the UK**You will play a key role in the design, implementation, support, and continuous improvement of customer networks and the companies global infrastructure. Working closely with customers, suppliers, and internal teams, you will help deliver innovative solutions across VSAT … networking, VoIP, virtualisation, cybersecurity, and cloud-based services.Key Responsibilities of DataComms Technician Design, implement, test, commission, and support customer network solutions.Troubleshoot and resolve complex escalated technical issues.Support the delivery of customer projects from initial design through to deployment and ongoing support.Develop and maintain technical documentation for customer ...