676 to 700 of 3,031 Customer Service Jobs in the UK

Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Principal Customer Support Engineer Location: Remote, UK Experience: IC5 - Specialized Job Function: Support Employment Type: Permanent, Full Time About the position The Principal Support Engineer tackles critical, complex incidents, collaborates with … in the UK. Responsibilities Resolves the most complex and critical issues that Tier 2 cannot address. Conducts comprehensive root cause analysis and implements long-term solutions. Manages high-profile customer escalations and ensures resolution satisfaction. Oversees resolution plans for the most challenging cases and ensures effective handling. Analyzes and optimizes case management strategies based on performance data. Provides guidance … initiatives and shares expertise within and outside the team. Demonstrates unparalleled expertise in diagnosing complex issues across multiple technical domains. Applies advanced domain knowledge to improve support strategies and customer solutions. Provides leadership and insights into emerging technical challenges and solutions. Oversees the creation and maintenance of comprehensive technical documentation. Provides mentorship and technical guidance to all levels of More ❯

to the team, including the installation, commissioning, administration, and maintenance of network equipment and PC/Mac systems. Additionally, the Senior IT Analyst will collaborate closely with a managed service provider to resolve day-to-day issues. Strong problem-solving abilities and a customer service-focused approach are essential for this role. This position reports directly to … the IT Service Manager. Responsibilities What You'll Do: Provide end user support for desktop, laptop, and data center hardware/software issues, both onsite and remotely. Independently troubleshoot and research issues. Work autonomously and think critically. Collaborate with the IT Manager and Managed Service Providers (MSP) to address issues and implement solutions for all employees. Track IT … to meet regulatory compliance requirements regarding access, retention, and backup. Perform additional duties as assigned. Occasional work travel is required. Qualifications Minimum Requirements: 7+ years of experience in a service desk environment, including using a ticketing system, documentation system, and remote management application. Excellent customer service skills with a passion for helping others. Strong communication and interpersonal More ❯

Service Desk Manager - £55,000 - £65,000 + 10% bonus - London/Office based. Are you a true leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Want to make your mark in an amazing MSP? This is a brilliant role … respected Use metrics and KPIs to assess performance and drive improvements Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Act as a senior escalation point for complex support … issues; take ownership and drive to resolution Monitor SLAs, optimise KPIs and service metrics to drive high performance and outstanding customer satisfaction Partner with the Malaysian teams to ensure consistent, high-quality global service operations overall. Experience managing a busy service desk in an MSP environment Experience of IT service management frameworks (eg, ITIL) Strong More ❯

the profits. Skills Development - the company regularly promotes from within and allows employees to work in differing areas of the business. Attitude - the company has an ethos of true customer service - they don't lose customers and get invited to tender for every piece of business in their sector. Benefits - include bonus, regular salary reviews, pension, DIS, Health … own software and systems. Multi-site locations - Ability to move around in the business. My client is a market leading independent software vendor with years of trading history who service very specific parts of the public sector. Their software is modular with clients choosing to use the software as either an end-to-end solution or as standalone applications. … The software is broad and complex and customers require high levels of service and general software support. The support function is split into core areas including Software Support, Technical Support, and Managed Service Support. The software and technical support teams are focused on supporting the main software as it sits in their clients' own self-managed infrastructure and More ❯

our RecogniseMe scheme Team Purpose: The Software Asset Management function is responsible for the management of SNOW Licence Manager, SNOW app store, software assets and licence management across the customer estate. The objective of the team is to provide accurate business intelligence for the customer who can then make informed decisions about the software assets in their estate. … The team can also assist in compliance risk reduction and mitigation by the capture, updating and ongoing maintenance of the customer licence and proof of entitlement information. Role Purpose: The role of the Software Asset Analyst is to ensure the customer software assets are effectively managed and maintained within the licence management tool. That the customer software … documentation to understand the effective license position. Periodically report and verify all software, versions & volumes installed on any infrastructure. Becoming a subject matter expert on software licensing to support customer and internal requests for information related to licensing of software products. Maintain the record of Proof of Licenses. Proactively seek guidance from peers and seniors wherever required. Collaborate with More ❯

we help our customers operate beyond compliance, delivering sustainable and efficient systems across all marine segments. We are now looking for a Technical Support Engineer to join our dynamic Service Delivery team in Poole, Dorset . This is a key role within our Field Services function, specialising in providing technical support, spare parts, and lifecycle solutions for marine and … industrial systems. Our team of highly skilled engineers, technical specialists, and service professionals is committed to ensuring that our customers' equipment operates at peak performance throughout its lifecycle. What you'll be doing As a Technical Support Engineer, you will: Deliver expert technical support across the entire WAW product line, ensuring timely and effective resolution of customer issues. … Manage and coordinate field service operations, utilising highly skilled Field Service Engineers and third-party contractors to meet customer requirements. Develop and maintain high-level customer support, building strong relationships with customers and shipowners. Provide quotations, manage service orders, and ensure accurate documentation in SAP. Support field engineers, review service reports, and ensure follow More ❯

security company that's built a strong reputation throughout the South West. They're expanding their presence in Bristol and need a Fire & Security Engineer who's hands-on, customer-focused, and ready to make their mark. This isn't just about call-outs and checklists. You'll be working across a variety of sites - from commercial offices to … team. If you're looking for a role where you're trusted, valued, and offered room to grow, this one's for you. What You'll Be Doing Install, service, and maintain fire and security systems: Intruder Alarms, CCTV, Access Control, Fire Alarms Diagnose and resolve faults efficiently and professionally Work directly with clients, offering expert advice and tailored … solutions Deliver a high level of customer service and build lasting relationships Stay current with tech and compliance through ongoing training What They're Looking For Experience across both fire and security systems Confident with installations, servicing, and fault-finding Problem-solver who works well under pressure Strong communication skills - comfortable speaking with clients on-site Full UK More ❯

to recruit an IT Support Consultantto join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle’s UK offices. Customer site visits may be required. The role We're looking for highly motivated, enthusiastic individual to provide help-desk support to Pinnacle's IT Services customers across the UK … on all hardware and networking issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the … front-line IT, and hardware/software support to Pinnacle customers. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our More ❯

As the Self-Service Kiosk Engineer at Gatwick Airport you will provide "hands on" IT support and maintenance on a wide range of hardware and software. 14th August, 2025 About the Job: As the Self-Service (SSK) Kiosk Engineer at Gatwick Airport you will provide "hands-on" IT support and maintenance on a wide range of hardware and … software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements. What will you do?: You will be dedicated to maintaining the Self-Service Kiosk Machines that are located landside. Carrying out regular routine and preventative maintenance as … well as "floor-walking" on the range of self-service machines within the airport. Ensuring printers and toners are clean and working, that there are no jams, that the machines are well stocked with paper for ticket printing and otherwise working and presented in an orderly fashion. Respond to all customer incidents and service requests assigned by More ❯

ads - leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team … Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration … complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality More ❯

The West Midlands Combined Authority are now seeking a Service Desk Analyst to join their dynamic Digital and Data team, for 12 months. In this post, you will contribute to the delivery of a Digital and Data support service to WMCA and/or Midland Metro Limited to enable the delivery of objectives to make best use of … a "one stop shop" for Digital and Data IT services. Please note, this is a 12 month fixed term contract. What you will be doing. Resolve incidents, problems or service requests that can be dealt with by 1st and 2nd line support. Assist 3rd line support teams/contractors/suppliers. Develop and maintain a strong customer service ethos. Work with other members of the MML IT team to ensure the Service Desk is resourced during operational hours (where required). Support the other members of the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using More ❯

Customer Operations Specialist Location: Oxford Job Summary The Customer Operations Specialist is the hands-on subject-matter expert for the order-to-ship process. You own complex, high-value or escalated orders in Microsoft Dynamics 365, ensure every transaction meets export-control and trade-compliance rules, and act as the first point of escalation for our offshore processing … team. Partnering closely with Logistics, Customer Service and Sales, you keep the customer journey friction-free while continually spotting process gaps and recommending improvements. You have no formal direct reports, but you coach new hires, share best practice and deputise for the Team Leader when required. Key Responsibilities Process standard and complex customer orders, amendments and … Create or adjust complex manual orders, bundles and split shipments, ensuring correct pricing, tax and Incoterms. Serve as the primary escalation contact for offshore order-entry teams and regional service desks; provide real-time troubleshooting and guidance. Liaise daily with Logistics, Warehouse and Finance to coordinate pick-pack-ship activities, credit holds and accurate invoicing. Train and mentor new More ❯

IT Service Technician – Cheshire/South Manchester On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st line technical support queries in a professional manner, always maintaining a high degree of customer service. The IT Service Technician … will be responsible for: Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query. Prioritise incoming queries Answering calls, dealing with email requests, Face to face/at desk support, remote support for teams outside Head Office. Drive service improvements and add value to processes To carry out routine … configuration and installation of software and hardware. To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer. The IT Service Technician will have the following: Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer. Azure More ❯

knowledge and understanding of the project lifecycle within IT Services are essential. The candidate must be accredited with PRINCE2 at the practitioner level. Support and development of all IT service project delivery functions and processes. Located in leafy St John's Wood on the Jubilee line, minutes from Central London, our independent private hospital has just been rated the … in the country for care in the latest Bupa survey. Notably, all profits support our on-site hospice, St John's. Am I the right person for this IT Service Delivery Manager role? Minimum of 4 GCSEs or equivalent (including English and Mathematics) Excellent project management skills - PRINCE2, agile Good general knowledge of IT systems and processes BSc in … responsibilities of this Senior Project Manager? Provide proactive, methodological project management support to the information technology team and the business. Ensure that all projects are managed so that the Customer Service and Service Delivery personnel perform their duties to provide high-quality support. Ensure that SLAs are met for calls, tickets, and other deliverables. Participate in projects More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience … and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop … escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support More ❯

Working Hours: Monday - Friday/8:20am - 5:30pm HRGO Recruitment are seeking a motivated Technical Analyst to join our clients in-house Service Desk Team. Reporting to the Head of Service, you will provide high-quality 2nd Line support and expertise to clients, ensuring timely and effective resolution of hardware and software issues. The role will be … critical in delivering exceptional customer service and technical proficiency. Delivering customer-focused 2nd Line Service Desk support for hardware and software issues. Prioritising incidents based on their business impact and urgency. Assessing the complexity of incidents and following escalation processes as required. Accurately logging all calls and incidents into the Service Desk system. Ensuring all … calls and tickets are responded to within established Service Level Agreements (SLAs). Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare More ❯

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies … customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line … IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage – assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to More ❯

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies … customers' strategic goals, our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 2nd Line … IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage - assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to More ❯

Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support) Identify … diagnose and resolve customer and project issues/requests Support and be involved in customer project work as needed Update internal systems with regards to work activity and any required documentation Key Tasks To investigate reported incidents/problems with BCP packages To provide help and advice to customers in the use of BCP package software Self-education … outstanding issues list Application deployment and implementation tasks carried out both remotely and on site Additional Duties Liaise with internal departments to progress projects and or the resolution of customer issues Undertake customer project work under the guidance of project managers and implementers Be required to work on customers’ sites from time to time including but not limited More ❯

Customer Support Representative - French Speaking (Hybrid, London Office) London, UK This position is set to start on September 1, 2025 out of our London Office. With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world … skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix … the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we More ❯

Support Manager Location: UK (Hemel Hempstead) Support Manager Role Description As a Support Manager within the UK Customer Success Office, you will play a pivotal role in overseeing and guiding our support team to ensure exceptional service delivery. A key part of your role will be team management, where you will be responsible for leading, mentoring, and developing … a high-performing team. Your leadership will be crucial in driving the team to achieve key performance indicators (KPIs) and maintaining the highest standards of customer satisfaction. We are looking for a dedicated and innovative professional to join our team. If you are driven by excellence and eager to contribute to a forward-thinking organisation, we encourage you to … to our team. Scope of Role The Support Manager will be responsible for overseeing the day-to-day operations of the support team and ensuring a consistent, high-quality customer experience. Your duties will include: Provide direction, support, and motivation to the team to ensure they meet their individual and collective goals. Offer guidance and mentorship to team leaders More ❯

Service Desk Analyst Duration - 3 Months initially Location - Manchester Daily Rate - £140-£145 a day IR35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about … to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone. Be adept at identifying, gathering and validating customer needs. Be proficient in everyday desktop software. Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked. Communicate effectively in … decisions and behaviours. What are the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group More ❯

SERVICE DESK COORDINATOR A temporary opportunity to support an exciting fashion label with the IT support helpdesk! SERVICE DESK COORDINATOR ROLE: Responding to incoming service requests and incidents via phone, email, or ticketing system in a timely manner Providing technical support and troubleshooting for hardware, software, and network-related issues Documenting all incidents, service requests, and … teams to resolve issues and implement solutions Assisting with user account management tasks such as password resets and access provisioning Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness Participating in training sessions to stay updated on new technologies and processes Maintaining a positive and professional demeanour when interacting with users, ensuring excellent customer service at all times SERVICE DESK COORDINATOR ESSENTIALS: Minimum 12 months in an administrative role Minimum 12 months in an IT role If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will More ❯

Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering … to support, develop and deploy innovative, industry-leading technology solutions and services that enable our customers to optimise fleet utilisation and driver performance, to reduce costs and to improve service delivery. As our new Service Desk Team Leader, we are looking for someone to motivate and drive team performance; who are responsible for delivering technical and functional support … to our global customer base. We are looking for an innovative team leader who can join us to challenge to status quo, whilst encouraging and driving a customer first mind-set within the team. This is an exciting opportunity for a customer focused individual, with a technical background and drive to succeed! Are you passionate about effective More ❯