701 to 725 of 3,489 Customer Service Jobs in the UK

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive … dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is … critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team More ❯

Field Service Engineer - Telecommunications About the role We are looking for knowledgeable and customer-focused Wi-Fi Engineers to join our team. As a Wi-Fi Engineer, you will be responsible for the installation, configuration, maintenance, and troubleshooting of Wi-Fi networks for residential customers. You will ensure that customers receive robust and reliable wireless connectivity. You will … Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance. Network Optimisation: Optimise Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management. Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner. Site Surveys: Conduct on-site surveys to assess signal … solutions. Maintenance: Perform routine maintenance and firmware updates on Wi-Fi equipment to ensure optimal performance and security. Product Delivery: Install/Upsell our amazing packages including our 8GB service with the latest ASUS gaming routers. Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer's specific device. What you'll bring Technical Expertise More ❯

Field Service Engineer The work is based on the customers sites and involves driving to various sites daily to perform the replacement and swap out of customer retail IT devices. Complete Technical Solutions are market leaders in the provision of managed IT services to the retail and hospitality sectors. We thrive on delivering customer satisfaction providing them … Typically calls will be scheduled between 08.30 and 17.30. A clean driving licence is essential for this role as it does require significant driving. Your Duties as a Field Service Engineer include: Provide on-site swap out services ensuring adherence to Customer contract commitments. Provide a professional approach to all Complete Technical Solutions customers and adhering to all … as required by the business Ensure that use of the Company call management system, via Web or mobile access is utilised correctly All paperwork to be completed exactly to customer requirements. Ensure that you follow all the documentation and procedures to fulfil the role at all times. Support colleagues where necessary at Head Office and in the field ensuring More ❯

Field Service Engineer The work is based on the customers sites and involves driving to various sites daily to perform the replacement and swap out of customer retail IT devices. Complete Technical Solutions are market leaders in the provision of managed IT services to the retail and hospitality sectors. We thrive on delivering customer satisfaction providing them … Typically calls will be scheduled between 08.30 and 17.30. A clean driving licence is essential for this role as it does require significant driving. Your Duties as a Field Service Engineer include: Provide on-site swap out services ensuring adherence to Customer contract commitments. Provide a professional approach to all Complete Technical Solutions customers and adhering to all … as required by the business Ensure that use of the Company call management system, via Web or mobile access is utilised correctly All paperwork to be completed exactly to customer requirements. Ensure that you follow all the documentation and procedures to fulfil the role at all times. Support colleagues where necessary at Head Office and in the field ensuring More ❯

are part of the Supporting Education Group, a rapidly growing collective of companies focused on enhancing education and providing meaningful opportunities for our employees. About the Role: As a Customer Care Coordinator, you will be a vital part of our team, delivering outstanding support and customer service to members of Thrive-Online, which is our online assessment … managing renewals for existing customers. Key responsibilities include: Assisting customers with account setup, navigation, and administration in Thrive-Online. Handling phone calls and emails, providing timely support to address customer queries. Managing the subscription renewal process and ensuring high customer retention. Using our CRM/LMS systems to track and support user needs. Your work will directly contribute … young people. At Thrive, we offer opportunities for personal and professional growth within a company dedicated to making a difference. About You: We are looking for someone with: Superb customer service and relationship-building skills, with experience supporting customers in a Software-as-a-Service (SAAS) business. High computer literacy, particularly with Microsoft Office and Excel, and More ❯

are part of the Supporting Education Group, a rapidly growing collective of companies focused on enhancing education and providing meaningful opportunities for our employees. About the Role: As a Customer Care Coordinator, you will be a vital part of our team, delivering outstanding support and customer service to members of Thrive-Online, which is our online assessment … managing renewals for existing customers. Key responsibilities include: Assisting customers with account setup, navigation, and administration in Thrive-Online. Handling phone calls and emails, providing timely support to address customer queries. Managing the subscription renewal process and ensuring high customer retention. Using our CRM/LMS systems to track and support user needs. Your work will directly contribute … young people. At Thrive, we offer opportunities for personal and professional growth within a company dedicated to making a difference. About You: We are looking for someone with: Superb customer service and relationship-building skills, with experience supporting customers in a Software-as-a-Service (SAAS) business. High computer literacy, particularly with Microsoft Office and Excel, and More ❯

At In-Tend Ltd, we are offering a fantastic opportunity to complete a Customer Service apprenticeship. This apprenticeship is designed to provide you with the practical skills, knowledge, and confidence to deliver exceptional customer service in a dynamic business environment. Due to insurance limitations, candidates must be age 18 or over. Role In-tend are a … their customers and their range of products and services, whilst affording the opportunity to gain knowledge in core office based skills being fully supported throughout the apprenticeship. Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business departments within the company. We … way in an open plan office based environment. They must be able to work in a quiet professional environment. The right person would be self motivated, enthusiastic with good customer care and focus in mind. They would be keen to take on the challenges of learning about all of our products and services to become well-rounded asset to More ❯

Location: Hybrid Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a highly organised and proactive coordinator to support our Customer Engagement Managers. The ideal candidates will play a crucial role in enhancing More ❯

Service Delivery Manager Reigate (Hybrid) Job Specification Job title Job title Service Delivery Manager (SDM) - Business South Base location Reigate inTEC brand inTEC brand inTEC BUSINESS Job type Job type Hybrid Hours per week 37.5 Annual leave Annual leave 22 days, increasing with level of service Reports to Reports to Head of Service Delivery Hello, we … Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business. Role Profile The Service Delivery Manager (SDM) is a significantly customer facing role that ensures customers have a local and dedicated point of contact regarding ongoing service delivery for inTEC Business … South. The SDM is responsible for all activity related to the efficient and effective provision of service to meet the requirements of customer contractual obligations, leading the client relationship for service. Alongside the Account Manager the SDM acts as the single point of contact for the key customer representatives throughout the lifecycle of the managed services contract. More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries … annual revenue of €5.8 billion in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their … needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service level agreement. Acknowledging customers promptly and treating them in a courteous manner. Maintaining a working More ❯

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to … Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure … incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating More ❯

Service Desk Associate – IT Support | Crawley | £180/day | 6-Month Contract We’re on the lookout for 5 proactive and tech-savvy Service Desk Associates to join a busy, dynamic IT support team in Crawley. This is a fantastic opportunity for individuals with excellent communication skills and a passion for solving IT challenges in a fast-paced … is a fully office-based contract role (Monday to Friday), working on a 24x7 rotational shift pattern (any 8-hour window), so flexibility is key. The Role As a Service Desk Associate, you will be the first point of contact for IT support, delivering high-quality assistance and ensuring user satisfaction. From resolving login issues to providing Level 1.5 … technical experience while supporting a broad user base. Key Responsibilities Respond promptly to user inquiries via phone, email, chat, or ticketing systems. Log, categorise, and track IT incidents and service requests accurately. Troubleshoot basic hardware and software issues. Reset passwords and assist with access-related problems. Escalate unresolved issues to the appropriate technical teams. Maintain accurate documentation of issues More ❯

on making enterprises more efficient, work more fulfilling, and data centres more effective, this company is at the forefront of digital transformation. They are currently looking for two Field Service Security Engineers, for an initial 6-month contract based in Camberley. Responsibilities: Install, commission, and service a variety of field equipment, including CCTV, Access Control, IoT Gateways & Sensors … Fire & Intruder Alarm Systems, and Public Address & Voice Alarm Systems. Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer service and advise clients on improving the efficiency of their systems with the latest products and services. Interpret site plans to carry out installs based on site survey documentation. Complete … is completed on time and to the required quality standards, recording works in business systems and obtaining client sign-offs. Represent the company professionally and ensure high levels of customer service at all times. Ensure site Health & Safety compliance and escalate any immediate issues to line management. Key Accountabilities: Ensure the efficient and timely delivery of all assigned More ❯

Service Desk Associate - IT Support | Crawley | £180/day | 6-Month Contract We're on the lookout for 5 proactive and tech-savvy Service Desk Associates to join a busy, dynamic IT support team in Crawley. This is a fantastic opportunity for individuals with excellent communication skills and a passion for solving IT challenges in a fast-paced … is a fully office-based contract role (Monday to Friday), working on a 24x7 rotational shift pattern (any 8-hour window), so flexibility is key. The Role As a Service Desk Associate, you will be the first point of contact for IT support, delivering high-quality assistance and ensuring user satisfaction. From resolving login issues to providing Level 1.5 … technical experience while supporting a broad user base. Key Responsibilities Respond promptly to user inquiries via phone, email, chat, or ticketing systems. Log, categorise, and track IT incidents and service requests accurately. Troubleshoot basic hardware and software issues. Reset passwords and assist with access-related problems. Escalate unresolved issues to the appropriate technical teams. Maintain accurate documentation of issues More ❯

countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4233 Location: Camberley, ENG, GB Qualifications, skills and abilities Role Description: Location: Home Based The Field Engineer will work within the Operations department, reporting to a … are within their warranty and maintenance periods. The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours. About You: The … have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients' needs. Candidates and More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! We change lives by making it simple … to switch and save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring our processes … would love to hear what makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support process improvements and service More ❯

Field Service Engineer with UPS Experience UPS Field Service Engineer (Uninterruptible Power Supply) Location: London, Southeast and nearby areas Reports to: Head of Service About the Company Our client is dedicated to providing critical power solutions to a wide range of businesses. They are expanding the service and support team and are seeking a Field Service Engineer to join them. Role Description As a Field Service Engineer with UPS Knowledge, you will be essential in maintaining the reliability of critical power systems. Your duties will encompass commissioning, maintenance, servicing, and repairing various uninterruptible power supply (UPS) systems. You will work in critical power environments, including airports, hospitals, data centres and educational institutions, showcasing excellent … courses and meetings and oversee the development of colleagues. Participate in and lead proactive team efforts to achieve departmental and company goals. Offer consulting services both on-site at customer locations and over the phone as needed. Work with customers, contractors, Service Partners, and other team members to promote and grow the brand. Document all necessary information for More ❯

Elite Recruitment Solutions are looking for an Online Customer Support Assistant for a successful growing business within the Topsham area of Exeter (EX3). This is a full-time position offering a salary of up to £25,500 per annum DOE, along with some fantastic benefits such as social events, onsite parking and much more. This role will require … a week with the chance of occasional weekend work and will be office based working within a small, friendly and welcoming team. What You'll Do as an Online Customer Support Assistant: Be the first point of contact for online customer enquiries Action and respond to customer queries online (web chat), via email and via the telephone … the internal CRM system Assist with goods-in and out, especially during peak periods Help maintain accurate inventory records What You'll Need to have to be an Online Customer Service Assistant: Recent administration experience A customer-first approach and strong communication skills High attention to detail and solid database management skills The ability to respond to More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with all More ❯

Role: Customer Experience Specialist Reports to: Customer Experience Supervisor - UK Location: London, UK Role Type: Hybrid, WFH 2 days per week Employment Type: Full Time Salary Range: £32,000 - £34,000 + pension + ESOP About Fresho Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people … with offices in London, United Kingdom and Auckland, New Zealand, and customers in Australia, United Kingdom, United States, Ireland and New Zealand. Role Overview We're looking for a customer service legend who can bring a strong growth-mindset and a high standard of written English, to provide exceptional customer support and experience, technical support, and issue … values your unique contributions. This is a hybrid position working from both our London HQ (at the Fisheries) and working from home is available 2 days per week. Responsibilities Customer Communication and Technical Support Utilise a high standard of written English to respond to client inquiries via email and using Service Cloud (Salesforce)/Intercom. Respond to customer More ❯

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team. This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your More ❯

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team. This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your More ❯

Job Title: Service Delivery Engineer Salary Range: based on experience (up to £60k) Location: London, UK (This role includes international travel, otherwise to be based out of the London office.) Overview: Our client is at the fore-front AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences. … of our story. Joining now means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for two Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. What You'll Do: The … system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services More ❯

Job Title: Service Delivery Engineer Salary Range: based on experience (up to £60k) Location: London, UK (This role includes international travel, otherwise to be based out of the London office.) Overview: Our client is at the fore-front AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences. … of our story. Joining now means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for two Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. What You'll Do: The … system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services More ❯