Birmingham, West Midlands, England, United Kingdom
Reed
Distribution & CustomerService Representative Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites) Salary: £26,000 plus bonus and benefits Job Type: Full Time, Permanent Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We’re a leading hospitality technology provider based in Birmingham, and we’re … looking for a versatile team member to support both our warehouse operations and customerservice functions. About Our Client Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector. … The Role This is a dual-focused position, split between warehouse duties and customer support. You’ll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It’s a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment. Warehouse Responsibilities (50%) Receive, inspect, and organise incoming More ❯
Redditch, Worcestershire, West Midlands, United Kingdom
ASC Connections Ltd
A Technical CustomerService Advisor is required to join a well-established manufacturing company based in Redditch. This is a customer-facing role where you'll be responsible for delivering effective account management and providing technical drawing support. As a Technical CustomerService Advisor, your responsibilities will include: Creating and updating technical drawings using CAD … software Managing customer accounts to ensure high levels of satisfaction and retention Monitoring account performance and identifying opportunities for growth Following up on quotations to support conversion and maintain pipeline visibility To be successful in this role, you should ideally have: Working knowledge of CAD software Previous experience in technical account management Background in manufacturing or engineering industries Strong … a dependent on experience 33 days annual leave (including bank holidays) Benefits including pension scheme, Employee Assistance Programme (EAP), and life insurance If you are interested in this Technical CustomerService role, please Apply today. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal More ❯
We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest … departments, ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates More ❯
South Croydon, Surrey, England, United Kingdom Hybrid / WFH Options
Mortgage Brain
Job Title: Customer Success Administrator Location: Hybrid between Croydon office and Home Working Salary: Competitive depending on experience and hours Job Type: Permanent, Full/Part Time Hours: Minimum 25 up to 37.5 hours per week About us: For over three decades, Mortgage Brain has been at the forefront of mortgage technology in the UK, committed to addressing the … And we're backed by some of the largest lenders, Barclays, Lloyds Bank, Nationwide Building Society, NatWest Group, and Santander. About the role: Reporting directly to the Team Leader Customer Success the Customer Success Administrator will be integral in providing support the sales and marketing team with the on-boarding and migration of customers onto the latest versions … of Mortgage Brains technology suite. On a day-to-day basis you will be engaging with members of the sales team and supporting the setting up of customer accounts and system configurations as well as helping our customers direct their queries to the right team or via the right channels. This is an exciting new role for the business More ❯
Unit 38 Keystone MIS K 3 Building, Clough Road, Hull, England
KEYSTONE MIS LIMITED
learning how to resolve technical issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying and resolving common technical issues, with help from senior colleagues Help test, design and distribute reports Take part … Help colleagues with various administrative and support tasks Commit to learning about school processes, data protection, and education standards Follow company policies, including health & safety and equality practices Training CustomerService Practitioner Level 2 Upon completion there may be an opportunity for a full-time position Apprenticeship Standard Customerservice practitioner (level 2) Training Provider HULL … Duration 1 Year Positions Available 1 Closing Date Friday, 14th November 2025 Start Date Monday, 17th November 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Analytical skills Qualifications English GCSE, grade 3/D (Essential) Maths GCSE, grade 3/D (Essential) About the Employer KEYSTONE MIS LIMITED Keystone MIS provides accredited More ❯
Bromley, Kent, England, United Kingdom Hybrid / WFH Options
Office Angels
Join Our Team as a CustomerService Administrator! Are you a multitasking maestro who thrives in a fast-paced environment? If so, we have an exciting opportunity for you! Our client, a dynamic organisation in the Information Technology & Telecommunications sector, is looking for a CustomerService Administrator to join their team in Bromley. Location: Central Bromley … Commute: Just a 5-minute walk from Bromley South train station! What You'll Do: As a vital part of our team, you will ensure our customers receive exceptional service and support. Your daily tasks will include: Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders. Order Tracking: Monitor daily orders and efficiently obtain Proof of … Delivery (POD). Order Processing: Promptly process orders via email, customer portals, and Teams using Sage. Back Order Management: Keep customers informed about unfulfilled orders. Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay. Daily Reporting: Send daily shipping reports to corporate customers. Email Management: Oversee two busy email addresses, ensuring prompt responses. Lost Parcels Investigation: Investigate More ❯
our team, supporting both our customers and our sales efforts. This is a great opportunity for someone just out of college or looking to start their career in tech, customerservice, or sales. Role What You’ll Be Doing: Responding to customer questions via email, live chat, and phone Helping users understand how to use Popcorn CRM … with qualified sales leads (no cold calling) Scheduling demos and assisting with onboarding new customers Supporting the sales team with admin tasks and CRM updates Other general support Training CustomerService Specialist Level 3. Teaching and learning the skills, knowledge and behaviours within Customer Services. Full training and support from a friendly team A chance to grow … into a permanent role after the apprenticeship A relaxed, supportive work environment Real responsibility and the chance to make a difference Apprenticeship Standard Customerservice specialist (level 3) Training Provider THE NVQ TRAINING CENTRE LIMITED Working Week Monday to Friday 9am to 5pm Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Friday, 7th November More ❯
growing company in the market place; as such the ability to manage change in line with this growth is the key to its future success, through continuous development in customerservice offering. LGEUK service relies heavily upon a small number of product specific service providers who carry out a high percentage of the total repair volume. … The management of these repairers is critical, with regular reporting or KPI management required. Some areas of the service dept can interface with repairers and this can lead to confusion on both parts regarding the correct contact points for any specific issues. As LGEUK grows within the market there will be an increasing need to optimise its current repair … network, bringing with it the need for reliable controlled evaluation of prospective new companies. Working with the Service Network Manager, CustomerService Operation Team Leader and CustomerService Director, part of your remit will be ensuring that our customers receive continued high level quality service. The position is based at our Weybridge Head Office with More ❯
growing company in the market place; as such the ability to manage change in line with this growth is the key to its future success, through continuous development in customerservice offering. LGEUK service relies heavily upon a small number of product specific service providers who carry out a high percentage of the total repair volume. … The management of these repairers is critical, with regular reporting or KPI management required. Some areas of the service dept can interface with repairers and this can lead to confusion on both parts regarding the correct contact points for any specific issues. As LGEUK grows within the market there will be an increasing need to optimise its current repair … network, bringing with it the need for reliable controlled evaluation of prospective new companies. Working with the Service Network Manager, CustomerService Operation Team Leader and CustomerService Director, part of your remit will be ensuring that our customers receive continued high level quality service. The position is based at our Weybridge Head Office with More ❯
Trowbridge, England, United Kingdom Hybrid / WFH Options
NexGen Associates
Account & Customer Relationship Manager – Managed Services Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE Location: Wiltshire hybrid with regular travel Department: Service Management – Sales Reporting to: Head of Managed Services Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the … only allow UK British nationals to apply. NexGen Associates are working with an IT Defence Consultancy who have a managed services department. They are looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an … ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship management Be the primary point of contact for assigned customers Develop a clear understanding of customer needs, objectives and IT requirements Run regular service reviews and business relationship meetings Champion the More ❯
Trowbridge, cardiff, united kingdom Hybrid / WFH Options
NexGen Associates
Account & Customer Relationship Manager – Managed Services Salary: £35,000 + YEARLY £3,600 TAX FREE BONUS + EXCELLENT COMPANY BENEFITS AND COMMISSION STRUCTURE Location: Wiltshire hybrid with regular travel Department: Service Management – Sales Reporting to: Head of Managed Services Ideally you will hold an SC Clearance or be eligible to obtain one. Due to the nature of the … only allow UK British nationals to apply. NexGen Associates are working with an IT Defence Consultancy who have a managed services department. They are looking to hiring an Account & Customer Relationship Manager. You will build strong customer relationships, make sure IT services align with business needs and drive value through service reviews and continuous improvement within an … ITSM framework. This suits someone with solid customer-facing or sales experience who enjoys translating service performance into clear outcomes. Key responsibilities: Customer relationship management Be the primary point of contact for assigned customers Develop a clear understanding of customer needs, objectives and IT requirements Run regular service reviews and business relationship meetings Champion the More ❯
Are you looking to start your IT career? Do you enjoy CustomerService? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? This … is your world and your opportunity to transform it for the better. Description for Internal Candidates Location- Belfast Are you looking to start your IT career? Do you enjoy CustomerService? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and … provide 1st line support for one of our long-term partners? This is your world and your opportunity to transform it for the better. We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customerservice while More ❯
Are you looking to start your IT career? Do you enjoy CustomerService? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? This … is your world and your opportunity to transform it for the better. Description for Internal Candidates Location- Belfast Are you looking to start your IT career? Do you enjoy CustomerService? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and … provide 1st line support for one of our long-term partners? This is your world and your opportunity to transform it for the better. We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customerservice while More ❯
Are you looking to start your IT career? Do you enjoy CustomerService? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? This … is your world and your opportunity to transform it for the better. Description for Internal Candidates Location- Belfast Are you looking to start your IT career? Do you enjoy CustomerService? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and … provide 1st line support for one of our long-term partners? This is your world and your opportunity to transform it for the better. We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customerservice while More ❯
york, yorkshire and the humber, united kingdom Hybrid / WFH Options
Hays
bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent CustomerService skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous CustomerService type employment would be encouraged to apply. Comprehensive Training … contact us for a confidential discussion on your career. Desired Skills and Experience Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent CustomerService skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous CustomerService type employment would be encouraged to apply. Comprehensive Training More ❯
North Yorkshire, England, United Kingdom Hybrid / WFH Options
Hays
bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent CustomerService skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous CustomerService type employment would be encouraged to apply. Comprehensive Training … contact us for a confidential discussion on your career. Desired Skills and Experience Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent CustomerService skills. Candidates who can demonstrate a Computer Science/IT Degree background alongside previous CustomerService type employment would be encouraged to apply. Comprehensive Training More ❯
CustomerService Representative 📍 Knutsford 🕒 Full-time, on-site | Shift patterns Are you passionate about delivering customerservice? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries! This is an opportunity to kick-start a long career … with a Saas based technology business. What You’ll Be Doing: Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat. Record, track, and escalate issues according to company processes and deadlines. Always communicate professionally, with empathy and efficiency. Help improve processes by spotting patterns and suggesting better ways of working. What We … re Looking For: 1+ years of customer support or service experience Strong written and verbal communication skills (English) Full UK driving license Strong phone experience - comfortable speaking to customers over the phone 📩 Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn More ❯
warrington, cheshire, north west england, united kingdom
Accelero
CustomerService Representative 📍 Knutsford 🕒 Full-time, on-site | Shift patterns Are you passionate about delivering customerservice? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries! This is an opportunity to kick-start a long career … with a Saas based technology business. What You’ll Be Doing: Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat. Record, track, and escalate issues according to company processes and deadlines. Always communicate professionally, with empathy and efficiency. Help improve processes by spotting patterns and suggesting better ways of working. What We … re Looking For: 1+ years of customer support or service experience Strong written and verbal communication skills (English) Full UK driving license Strong phone experience - comfortable speaking to customers over the phone 📩 Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn More ❯
Porton Down, Salisbury Hours: FT 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to join Capgemini as a CustomerService Advisor. In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients. A background in customerservice is an advantage, but no previous IT experience is necessary - full training will be provided. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the call management system Assign calls to the relevant support teams Action Back Office requests when required Advise customers and support teams of known … their request Work towards agreed personal targets and contribute to team success What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customerservice Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure Interested, apply today More ❯
swindon, wiltshire, south west england, united kingdom
Manpower
Porton Down, Salisbury Hours: FT 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to join Capgemini as a CustomerService Advisor. In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients. A background in customerservice is an advantage, but no previous IT experience is necessary - full training will be provided. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the call management system Assign calls to the relevant support teams Action Back Office requests when required Advise customers and support teams of known … their request Work towards agreed personal targets and contribute to team success What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customerservice Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure Interested, apply today! JBRP1 More ❯
IT Manager-£46,000-£50,000- Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to … enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and … to PerkBox discounts and Wellness app. Annual Flu jabs. The Person Experience: Minimum of 3 years' experience in a technical support or IT management role, preferably in a Managed Service Provider (MSP) environment. Leadership Skills: Demonstrated ability to lead and manage a team effectively, with excellent mentoring and communication skills. Performance Management: Experience in conducting performance reviews and maintaining More ❯
where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global CustomerService (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto … Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will … a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also More ❯
Appleby, Scunthorpe, South Humberside, England, United Kingdom Hybrid / WFH Options
Jobheron
CustomerService/Support Desk Professional – Work From Home (Near to DN15) | Starting at £22,000 Monday to Friday (8 hours between 9am–6pm, flexible) IMMEDIATE START AVAILABLE Our client is a small, friendly company seeking a Support Desk Professional to join their growing remote team. You’ll provide high-quality customer support via email and an … online ticketing portal — helping customers resolve issues efficiently and with a positive attitude. This is a fantastic opportunity for someone who enjoys problem-solving, clear communication, and delivering excellent service — all from the comfort of home. Key Responsibilities of the CustomerService Advisor/Support Desk: Responding to customer queries and support tickets with professionalism and … care Investigating issues, identifying solutions, and ensuring timely resolution Writing clear, friendly, and accurate replies to customers Collaborating with team members to maintain excellent service standards What Our Client Is Looking For Confident computer user with good typing speed and attention to detail Quick learner who enjoys solving problems and thinking independently Friendly, patient, and positive communicator Reliable, organised More ❯
Are you looking for a varied, hands-on technical role that combines customer support, project deployment, and warehouse operations? Join a leading Hotel TV Company in Birmingham and be part of a dynamic team transforming hotel guest entertainment with cutting-edge in-room technology. Customer Support, Project Deployment & Warehouse Operative Birmingham, West Midlands (Office based with customer … hotel technology and in-room entertainment, providing bespoke TV systems and digital solutions to enhance the guest experience. Based in Birmingham, we pride ourselves on our innovation, quality, and customerservice, helping hotels deliver unforgettable stays through smart, connected technology. The Role This is a multifaceted and varied position offering the chance to blend technical problem-solving, customer engagement, and warehouse management. Key Responsibilities: Customer Support: Provide first-line technical support to hotel clients via phone and email Troubleshoot issues related to TV systems, connectivity, and software Log, monitor, and resolve support requests promptly Escalate complex queries to senior engineers where required Project Deployment: Assist with installation and configuration of hotel TV systems at client sites More ❯
Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm/9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customerservice orientated individual to join a successful and … IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment. As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. … OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions More ❯