76 to 100 of 2,415 Customer Service Jobs in the UK

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. What will I be doing? Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical More ❯

Account Manager, Commercial (German Speaking) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences … for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for … customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for a hungry and ambitious sales person to join theIntercom sales team in EMEA.As a Commercial Relationship Manager, you will be a key member of the team leading the More ❯

Overview Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also … be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our More ❯

The Customer Success Manager (CSM) in the Services department is dedicated to ensuring our customers achieve their desired outcomes through the effective use of our products and services. The CSM will act as a trusted advisor, guiding customers through their journey, from onboarding to achieving full value realisation. By building strong relationships, understanding customer needs, and proactively addressing … challenges, the CSM will drive customer satisfaction, advocacy, retention, and growth. This role is pivotal in bridging the gap between our customers and internal teams, ensuring a seamless and positive customer experience. Responsibilities Core Tasks Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth and successful transition to BAU. Customer Engagement: Maintain regular … contact with customers to understand their needs, provide support, and drive product usage. Adoption and Usage: Monitor customer usage data to identify trends and opportunities for increased adoption of key features. Customer Advocacy: Foster strong relationships with customers to encourage testimonials, case studies, and referrals. Retention and Renewal: Proactively address customer concerns and work to reduce churn More ❯

Overview Job Title: Service Delivery Manager The Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to CoreAzure customers in line with the scope of our support contract. They ensure that business as usual activity is delivered within agreed service levels, act as a direct … point of contact with key stakeholders, and, where required, drive continuous service improvement for that Customer. They will work closely with the CoreAzure Managed Services Management Team, Account Management, Shared Support capability, Contractors and Third Parties to drive high levels of customer satisfaction and ensure service continuity across the landscape of services. Methods is an established £100m … range of specialisms, focusing on transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. Methods is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. Accountabilities and Responsibilities Ensuring that the contracted scope of support for designated Customers is clear and understood Engaging with More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and … Internal/CSU candidates will take preference and will be considered first. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner More ❯

Carefree, Bulldog Skincare for Men, Jack Black and recently acquired Cremo Grooming just to name a few!). Now, Let's Get Down to Business This role supports the Customer Service team in achieving its goals by ensuring accurate and efficient management of Master Data, Deflator agreements, and EDI processes. The position plays a key part in enabling … smooth end-to-end operations from order to invoice and invoice to cash, contributing to outstanding service delivery for both internal and external stakeholders. If there's one thing you'll get here at Edgewell, it's a collaborative group full of likeable, diverse and nurturing colleagues. They're an inspiring bunch. Responsibilities Contribute to the team's achievement … of Customer Service goals. Demonstrate outstanding customer service through accurate Master Data, Deflator, and EDI management. Ensure Master data and systems (SAP, EDI) are correctly set up to support Order to Invoice and Invoice to Cash processes. Manage Product, Customer, and Pricing Master Data, including hierarchies, SKU switches, and delists. Identify process changes related to More ❯

Bulldog Skincare for Men, Jack Black and recently acquired Cremo Grooming just to name a few!). Job description: Now, Lets Get Down to Business This role supports the Customer Service team in achieving its goals by ensuring accurate and efficient management of Master Data, Deflator agreements, and EDI processes. The position plays a key part in enabling … smooth end-to-end operations from order to invoice and invoice to cash, contributing to outstanding service delivery for both internal and external stakeholders. If theres one thing, youll get here at Edgewell, its a collaborative group full of likeable, diverse and nurturing colleagues. Theyre an inspiring bunch. Heres a sample of what youll get up to: Contribute to … the teams achievement of Customer Service goals. Demonstrate outstanding customer service through accurate Master Data, Deflator, and EDI management. Ensure Master data and systems (SAP, EDI) are correctly set up to support Order to Invoice and Invoice to Cash processes. Manage Product, Customer, and Pricing Master Data, including hierarchies, SKU switches, and delists. Identify process More ❯

Overview Job Title : Service Delivery Manager The Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to CoreAzure customers in line with the scope of our support contract. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered within agreed … service levels, act as a direct point of contact with key stakeholders and where required drive continuous service improvement for that Customer. They will work closely with the CoreAzure Managed Services Management Team, Account Management, Shared Support capability, Contractors and Third Parties to drive high levels of customer satisfaction and ensure service continuity across the landscape … ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to More ❯

continuous improvement. This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career … and improvement projects across the Workforce Services Directorate. You'll work closely with NHS teams, clients, and suppliers to design and implement new processes, onboard new clients, and manage service transitions. Your key responsibilities will include: Leading complex projects and change initiatives across the Workforce Services Directorate. Building strong relationships with internal and external stakeholders. Designing and improving processes … to enhance customer experience and service delivery. Managing budgets, pricing models, and financial controls. Supporting business development and client onboarding/offboarding. Driving continuous improvement and embedding agile ways of working. Coaching and developing team members to achieve high performance. You'll be a key point of contact for process change, ensuring readiness and alignment across systems and More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFHLocation: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and More ❯

Customer Service – Team Leader Temp – Perm Opportunity Working hours: 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). Office-based: Riverside Way, Camberley GU15 3YL Rate: £16 p/h + shift pattern allowance on 7am – 7pm shift The Service Desk team at our Camberley office are now looking … for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm …/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination More ❯

Customer Service – Team Leader Temp – Perm Opportunity Working hours: 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). Office-based: Riverside Way, Camberley GU15 3YL Rate: £16 p/h + shift pattern allowance on 7am – 7pm shift The Service Desk team at our Camberley office are now looking … for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm …/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination More ❯

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded … events Working as part of a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are dispatched on time using the … computer system. The Ideal Candidate: Experience in a similar role would be beneficial however not essential Customer Service experience would be an advantage Excellent communication skills IT Skills are essential Able to work flexible shift patterns If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button Talent Finder More ❯

We have an opportunity for a Customer Support and Provisioning Administrator to join a growing Telecommunications business in Scotland. This is hybrid remote role (Monday-Friday, 09h00 – 17h00) reporting directly to the Client Services Manager. About the role: This is an entry-level opportunity. The ideal candidate could have some working experience within the telecommunications or IT industry within … customer care, support desk, creating and assigning support tickets, preferable knowledge of fixed and mobile telecoms and associated services, or an IT, technical related graduate with an entry-level customer care support background The role of Support & Provisioning Administrator serves as the main point of contact for customer enquiries at varying stages of their journey, from making … initial enquiries, through provisioning and scheduling installations, to maintaining their products and services upon conclusion of setup and installation. The role ensures the delivery of exceptional customer service, consistently meeting and exceeding agreed SLA’s in respect of customer contact and query resolution by working in collaboration with the team to maintain regular communication with the customer More ❯

Senior Product Manager (Must be UK Based) London, United Kingdom PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use … our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust our voice first platform to handle millions of conversations every day. Your mission is to extend that market leading experience to every text surface - starting with Webchat and WhatsApp and expanding into Email, SMS, and whatever … based agents. Launch new channels into production. Work with clients and deployment teams to ensure new channels are launched successfully and drive end user value. Be the bridge between customer problems and technical possibilities. Have a deep understanding of the customer and new technical breakthroughs to truly challenge the future of natural language interfaces. Drive go to market More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

CCTV, HID SAFE, Keywatcher, Traka, Alcatraz AI Confident with Windows OS, Microsoft Office, and basic networking Proactive, self-motivated, and able to manage technical tasks independently Excellent communication and customer service skills Preferred Certifications in Lenel, Milestone, or similar systems Experience with biometrics and key management solutions Security industry certifications (e.g., CPP, ASIS)Work in a fast-paced … Fire Solutions Location: Hybrid, with office base near Oxfordshire Package: Competitive salary D.O.E, company car/allowance and annual bonus opportunity Role: Permanent Salary: £95,000/ANNUAL # Customer Service Director Location: Oxfordshire Salary: £70,000 - £80,000 (DOE) + Annual Bonus opportunity Job Type: Full Time, Permanent A leading UK-based service and Role: Permanent … Title: Security Engineer Location: Field based - Central Region covering: South West London - Buckinghamshire area of Oxford, Role: Permanent Salary: £40,000/ANNUAL # England Security Engineer - Install/Service Basic salary up to £45,000 per year North London and surrounding areas Full-time Permanent NO CALL OUT ROTA We're looking Role: Permanent Salary: Competitive # County More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive More ❯

the Role: To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business systems, hardware and applications. Fundamental to the role is … the ability to offer exceptional customer service, through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions to issues. It is critical you manage your own time and workload to process multiple incidents at the same time, and ensure effective resolution. In this role, you’ll have the freedom to explore and provide the best solutions … Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Romanian Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Polish and English (spoken and written). Enjoy speaking with More ❯