976 to 1,000 of 3,707 Customer Service Jobs in the UK

mission: To deliver technology like no other! About the role We are looking for a Unified Communications Engineer with an IT technical background, good customer focus and a passion for delivering projects of varying sizes and complexity. Working within the UC Delivery Team, you will work towards delivering technical … Directory, IP Networking fundamentals, virtual infrastructure, and VoIP. You will be a good problem solver and able to drive technical solutions with a friendly customer-oriented focus. Strong time management skills are also needed, as you will be managing a diverse workload in a fast-paced environment. Customer projects will be delivered either from Aspire's offices or customer sites, so a valid driver's license is desirable. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. More ❯

Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer More ❯

Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer More ❯

Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer More ❯

Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer More ❯

Service Operations Manager Location:- Hybrid working, Manchester Office 3 days a week. Salary:- to £60k + Bens Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX, Network Security … SalesForce. An exciting opportunity has arisen for an experienced Service Operations Manager with ideally MSP experiences to join this busy Operations Team. The role is days based but would be looking after a team of 20 or so Operations Technicians that are supporting customer networks and operations on … includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service. The ideal candidate would be used to working in a demanding Service More ❯

You'll contribute to pipeline and growth, not just activity metrics Ideal for former SDRs ready to step into a more strategic, analytical, and customer-first role. If you're passionate about technology, thrive in fast-paced environments, and want to help enterprise buyers discover the value of conversational … AI-we want to talk.Apply now and shape the future of customer experience. Responsibilities: Customer-Centric Engagement Build trust and provide value early in the customer journey. Ensure that customer experience remains a priority throughout interactions, aligning with Boost.ai's focus on exceptional service. Personalized Outreach … Boost.ai is a global software company specializing in scalable Conversational AI for enterprises. Since 2016, we've developed chat and voice solutions that enhance customer service and internal support, launching over 600 virtual agents across EMEA and North America. Headquartered in Stavanger, Norway, with offices in Oslo, Stockholm More ❯

We currently have an exciting opportunity for an individual to join our team as a Contact Centre Supervisor within the Wales Interpretation and Translation Service (WITS). The 24/7 Contact Centre provides a customer focused service for locating and booking interpreters for public sector organisations … across Wales. It also provides invaluable advice on linguistic services. If you are driven by excellent customer service and have a can do attitude then this career opportunity could be for you. About the job A Contact Centre Supervisor is required to assist in the management of the … Wales Interpretation and Translation Service (WITS). The post holder will be responsible for leading, developing and communicating with a staff group and will work with the WITS Senior Team Leader to develop the service. What We Are Looking For From You Successful candidates are likely to be team More ❯

and documentation. What will you be responsible for? Providing Follow the Sun (F-T-S) first point resolution/escalation of IT incidents and service requests through the IT service desk platform, within set SLA Responding to and resolving IT incidents and service requests via our internal … service desk platform Setting up and supporting user devices (laptops, monitors, peripherals, phones) and onboarding/offboarding employees Troubleshooting basic hardware, software, and network issues Supporting meeting room technology and collaboration tools Logging and maintaining documentation and asset registers Escalating complex issues to senior engineers where required Assisting with … deployment of internal IT projects within the Corporate IT environment. What does our ideal candidate look like? You will recognise that IT is a customer service industry and prioritise delivering a smooth user experience and effective communication to our user base. You will be a proactive technician who More ❯

Zebrec are delighted to offer this role as Senior AV Service Engineer working for our client who is a reputable & leading provider of professional services to their industry of Audio Visual Systems Integration. An exciting opportunity has arisen for a Senior AV Service Engineer to join a fast … Audio Visual and Video Conferencing solutions and is expanding rapidly overseas as well as developing a number of market leading innovations. The Senior AV Service Engineer main responsibility is to provide preventative maintenance and reactive support of audio visual and videoconferencing systems to our corporate clients. Clients are predominately … and South East of England, but travel throughout the UK and Europe may be required. Snapshot of Role, Responsibilities & Skills for the : Senior AV Service Engineer As part of your role as Senior AV Service Engineer you will be responsible for: Faultfinding of audio visual and video conferencing More ❯

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts) Location: London & Portsmouth Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year) Shift Pattern: 4 days on/4 days off (rotating 7am-7pm | 7pm-7am to cover 24x7) Job … Type: Permanent Key Responsibilities: Utilise customer-provided tools to handle multi-channel contacts from end users (phone, email, chat) Troubleshoot and resolve IT issues, documenting solutions or escalating to second-line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets … within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures Complete mandatory training and contribute to continuous service improvement initiatives Requirements: Previous 1st Line IT More ❯

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts) Location: London & Portsmouth Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year) Shift Pattern: 4 days on/4 days off (rotating 7am-7pm | 7pm-7am to cover 24x7) Job … Type: Permanent Key Responsibilities: Utilise customer-provided tools to handle multi-channel contacts from end users (phone, email, chat) Troubleshoot and resolve IT issues, documenting solutions or escalating to second-line teams as needed Conduct initial incident triage using troubleshooting skills and the Knowledge Base Manage and update tickets … within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures Complete mandatory training and contribute to continuous service improvement initiatives Requirements: Previous 1st Line IT More ❯

Service Desk Supervisor Leicester £35,000 - £42,000 Role: We're looking for a hands on Service Desk Supervisor to manage and oversee the day to day operations of an enterprise environment's internal IT Service Desk. This person will ensure SLAs are met, ensuring excellent customer service and also fostering an environment of growth for colleagues on the service desk. This role would require managing 1st and 2nd line Support Analysts, acting as a senior technical authority and offering guidance through escalated queries and driving continuous improvement. Company: They're a large retailer … major incidents to arrive at resolutions. Conducting problem management, route cause analysis and reducing repeated tickets. Introduce new and best working practices to the service desk especially where new technologies are brought into their environment. Creating documentation and knowledge based articles for colleagues. Planning weekly rotas ensuring sufficient cover More ❯

schemes which provide support to individuals with disabilities applying to those schemes. The ideal candidate will ensure that our card services team deliver outstanding service to customers and resolve enquiries related to the card scheme objectively and effectively. You will also play a vital role in promoting accessibility and … inclusivity across all interactions. Full training will be provided. Key Responsibilities: Lead and manage the day-to-day operations of the service desk team, ensuring efficient and effective service delivery. Set performance goals and monitor key metrics to assess team efficiency and customer satisfaction. Provide leadership and … training to the team, fostering continuous improvement and objectivity. Act as the escalation point for complex customer queries and ensure timely resolution. Develop and implement policies, procedures, and best practices for the help desk. Ensure compliance with company policies, industry standards including GDPR, and regulatory requirements in all service More ❯

Position Overview: The Global Enterprise Services Social Capability team is hiring a Director of Social Capabilities to support and manage the Social Capability's service line, focusing on product management, governance, compliance, backlog, roadmap, and technical requirements. The role aims to align tooling and services with business objectives, foster … tool innovation, and leverage automation and AI to improve efficiency and effectiveness. Current service lines include social media, influencer marketing, QR codes/short links, and brand safety. Key Responsibilities: Manage networked community stakeholders to prioritize service line product features. Oversee products, solutions, tools, roadmaps, and backlogs across … service lines. Ensure software configuration governance, tracking, measurement, and reporting, maintaining compliance frameworks based on evolving business needs. Coordinate new feature rollouts and manage technical projects, developing or utilizing toolkits as needed. Manage access and permissions for tools and applications. Collaborate with TCCC IT and governance teams to ensure More ❯

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate … If you become part of our journey, everything is possible, and the opportunities are endless. Job Summary As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management … applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction More ❯

team supports staff and students with critical support by telephone, in-person support desk and through their digital platform. Your new role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the … the In-Person IT Support Desk and dealing with self-logged tickets. What you'll need to succeed Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating … and taking the time to get at the heart of what might be the challenge for someone. Be adept at identifying, gathering and validating customer needs Be proficient in everyday desktop software. Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing More ❯

IT Service Desk Engineer Suffolk Circa 30,000 On behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working within an IT … Service Desk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually. Complete onboarding and offboarding processes for internal customers. … completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT Service Desk and a customer service background. Network troubleshooting experience. Experience supporting Microsoft operating systems, Active Directory and MS Exchange. Excellent problem-solving More ❯

IT Service Desk Engineer Suffolk Circa £30,000 On behalf of our client, we are seeking a Service Desk Analyst to join an established team to help support the smooth operation of IT Services across the organisation. The successful candidate will offer proven experience working within an IT … Service Desk environment or an IT Support related role. This is a fantastic opportunity to join a growing company that have created an excellent working culture and been nationally recognised for doing so. Responsibilities: Provide end user support remotely and virtually. Complete onboarding and offboarding processes for internal customers. … completion. Escalate support tickets and engage with different teams across the wider department. Demonstrate willingness for constant learning. Requirements: Experience working within an IT Service Desk and a customer service background. Network troubleshooting experience. Experience supporting Microsoft operating systems, Active Directory and MS Exchange. Excellent problem-solving More ❯

Service Coordinator (Packaging/Automation) £35,000-£40,000 + Company Bonus + On call allowance (phone only) + Progression + Training + Company Benefits York Are you a Service Engineer or similar looking to move off the tools within a supervisory role where you will be responsible … ever increasing workload are looking to further grow their team. On a daily basis your responsibilities will be split between aftersales and supporting the service team. You will check specifications from the sales team, then send these to the manufacturing team in Germany, once back you then arrange an … their daily workload/jobs list etc. as you oversee engineers across a regional patch in the UK. This varied role would suit a Service Engineer looking to move off the tools in a varied, office based role where you will work from the office and across a regional More ❯

and develop within our firm. We value our differences and know that diversity across our team is what enables us to deliver the best service for our clients. We are committed to ensuring that everyone at SRLV feels they can bring their full selves to work and can thrive … We are excited to offer an excellent opportunity for a talented IT Support Analyst who is passionate about IT and technology, with a strong customer-focused approach. This role involves providing both remote and deskside technical support for a leading accountancy firm based in London. As a business-facing … position, you will primarily provide 1st and 2nd line support for all IT-related requests and issues within the Service Desk team. Your responsibilities will include logging incidents, troubleshooting software and hardware issues, and managing them through to resolution, including escalation when necessary. The ideal candidate will have strong More ❯

our complex enterprise and strategic partners succeed in the digital economy. The Digital Transformation Services team is at the heart of AppDirect. Under the Customer Success Organization, we help drive our customer's technical success. We provide world-class relationship management and consultation to the companies we partner … CRM and other systems; as well as providing custom software solutions to make our customers uniquely successful. The Digital Transformation Services team offers our customer the technical expertise for a streamlined experience from the user UI to the reports consumed by the data analyst. We have impressive members on … this team who have a strong, customer-first culture. What you'll do and how you'll have an impact Understand and define customer business processes and present opportunities for optimisation and use of the Marketplace functionality; Serve as a platform functional expert to drive optimal use and More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Product Manager (Mobile) for a 12-month fixed term contract. Reporting to the Head of Product, you will own and … drive the strategy for mobile services across markets, delivering exceptional customer experiences while increasing market share and net revenues.You will oversee the end-to-end product lifecycle in the Channel Islands and Isle of Man, focusing on new and existing revenue growth in highly competitive consumer and SME markets. … product portfolio, balancing innovation with the management of existing offerings Work cross-functionally to ensure seamless integration of newly acquired assets, aligning processes and customer experiences Develop and execute strategies to optimise legacy products, ensuring they continue to deliver value in a changing market landscape Lead the development and More ❯

BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst weve experienced 200% Customer Business Growth we know the true potential of our market and wed love to bring you on to the team to support us as … Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Software Implementation, Software Demonstration …/Training, Customer Support, Excellent Communication The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business More ❯

EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we’ve experienced 200% Customer Business Growth we know the true potential of our market and we’d love to bring you on to the team to support us … Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More… Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Software Implementation, Software Demonstration …/Training, Customer Support, Excellent Communication The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business More ❯