976 to 1,000 of 8,587 Customer Service Jobs in the UK

Job Description We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user … customer experiences. As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. Role Summary: As a Customer Support Agent, you will contribute to our best-in-class payment services by providing prompt and accurate support to end-user customers. Working … alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user customers through various communication channels, including email, chat, phone and service management platforms. More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO, Broadband, Ethernet & IP sales to both Domestic and International … Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact, account and service managing allocated Carrier customers and acting as a key point of contact Grow and retain Wholesale revenues in line with Quarterly and … Annual Targets, identify and target new Wholesale customers and markets and develop a lead generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team … members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries More ❯

Social network you want to login/join with: Service Desk Lead, leeds, west yorkshire col-narrow-left Client: UST Location: leeds, west yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Service Desk Lead We are seeking a proactive Service … customers, ensuring an exceptional support experience by resolving technical issues efficiently and professionally. You’ll also work closely with Operational Support and Engineering teams to ensure smooth and effective service delivery. The Role: Serve as the primary contact for internal users, listening to their needs and providing outstanding support. Accurately capture and manage customer issues in ServiceNow. Collaborate … teams for complex or high-risk incidents. Take full ownership of incidents, ensuring frequent communication, expectation management, and timely resolution. Prioritize and manage IT issues in line with agreed service levels. Proactively suggest improvements to enhance first-time fix rates, customer satisfaction, and risk mitigation. Stay up to date with evolving security requirements and industry best practices. Maintain More ❯

Social network you want to login/join with: Director of Customer Experience and Strategy, Leeds Client: ghd Location: Leeds, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 0593d198fb29 Job Views: 5 Posted: 29.06.2025 Expiry Date: 13.08.2025 Job Description: Job Role and Responsibilities We are looking for a motivated, passionate, and committed individual who is … driven to deliver excellence every day. You will have a digital-first mindset and possess a deep understanding of customer needs and behaviors, with strong leadership skills to inspire and guide market teams in delivering an exceptional level of service to our customers. Develop and execute a comprehensive customer experience strategy aligned with business objectives. Use digital … information flows and data to help provide a more automated customer – self-service – solution. Create data and processes to enable the commercial teams to develop and sell extended warranties via our .COM platform. Understand how AI tools can be utilized to drive efficiencies, automation, self-service, and implement them. Analyze customer feedback and data to identify More ❯

Position Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone who … has a working and in depth understanding of payroll either from a service provider or customer side. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report … follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition activities for own customers. Ensures that customer documentation such as OPM and control framework is always More ❯

We’re looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising … support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused … support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage More ❯

Select how often (in days) to receive an alert: Service Desk Analyst (SC Cleared) 24 x 7 Shift Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 212563 | Contract type: Standard | Business Unit: Information Technology Life on the team Due to a new client win, we are seeking qualified and customer-focused Support Analysts. Candidates should already hold Security … schedule (Monday to Sunday). This opportunity is based in either Milton Keynes or Nottingham. These roles are crucial in assisting with the transition and onboarding of a new customer account, with the potential to continue into BAU once the service goes live. The analyst will manage technical aspects of service delivery according to standards and procedures … coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within knowledge and contract limits. Maintain technical knowledge related to customer-specific applications. Progress and close incidents satisfactorily in the incident management system. Coordinate with team and other Service Analysts/customers on open incidents to ensure SLAs are More ❯

We’re looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising … support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused … support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage More ❯

solutions help professionals in construction, surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that values collaboration, continuous improvement, and … a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email and live chat promptly and professionally, redirecting to team members where needed Comprehensively document … and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting and redirecting to team members within Operations or Technical team where necessary Product Knowledge & Feedback Collection Become an expert in the GoReport product and stay More ❯

is responsible for overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role focuses on ensuring a positive overall experience across all customer interactions with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope considers the entire customer journey to identify opportunities for process, communication … and touchpoint improvements. By combining industry knowledge with a customer-first approach, the Senior Regional Customer Experience Manager will drive customer satisfaction, operational excellence, and business growth in their region. What you'll do Develop and implement strategies to improve customer interactions across multiple touchpoints and channels. Analyze customer feedback, surveys, and data to identify … pain points and opportunities for enhancing the customer journey. Collaborate with cross-functional teams such as marketing, sales, product development, global process owners, and the customer success team to align CX efforts with business goals. Recommend customer service standards and guidelines to ensure consistent and exceptional service delivery. Train staff on customer-centric approaches More ❯

Social network you want to login/join with: Customer Support Team Lead - Maternity Cover, woking col-narrow-left Client: Person Centred Software Ltd Location: woking, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We’re looking for an experienced and inspiring … Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service excellence across … every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their skills in More ❯

We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley. This is a full-time, permanent role which will be primarily office-based. The starting salary is £29,000 - £35,000 a year, depending on experience. The Role: As an IT Service Central Delivery Analyst , you will be the gateway for … SNG's IT services, ensuring that all customer interactions are accurately logged, prioritized, categorized, and resolved or assigned efficiently. Your responsibilities include recording, monitoring, and updating IT tickets, conducting initial diagnosis, and escalating issues when necessary. The role also involves maintaining our asset database proactively, including asset movement, verification, incident management, onboarding, tagging, and disposal of assets. What we … need from you: Experience working on an IT Service Desk or Customer Service Desk, with the ability to communicate effectively via in person, telephone, webchat, email, or digital assistant. You should be able to provide technical support related to Microsoft Windows OS, Office 365 (including Teams and SharePoint), remote access, virtual desktops, and telephony. We are looking More ❯

Social network you want to login/join with: Customer Care Specialist- Global Vision Hearcare specialist, London col-narrow-left Client: Prospect Health Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: edabb8db5e5c Job Views: 4 Posted: 29.06.2025 Expiry Date: 13.08.2025 col-wide Job Description: Key Duties Key Duties 1.Customer Support … and Issue Resolution: Respond promptly to customer inquiries via phone, email, and chat, addressing concerns related to Nuance Audio products.Troubleshoot and resolve technical issues, providing clear and effective guidance to customers.Escalate complex issues to technical teams or service centers, ensuring timely and accurate resolution. 2.Product Education and Training: Educate customers on product usage, features, and maintenance to maximize … and tutorial videos.Conduct follow-ups with customers to ensure their concerns have been fully resolved and they are satisfied with the product. 3.Customer Feedback and Insights: Collect and document customer feedback on product performance, challenges, and suggested insights with cross-functional teams, including marketing and R&D, to enhance product development and strategy. 4.Knowledge Base and Documentation: Maintain an More ❯

days ago Be among the first 25 applicants We’re looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play … a vital role in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer Support Advisors … and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through regular reviews and performance metrics More ❯

Are you a dynamic IT leader passionate about exceptional service delivery? Join First BusLondon as our next IT Service Delivery Manager , where you'll lead a talented team, shape strategic IT service plans, and ensure our users receive outstanding support across our network. About the Role: As our IT Service Delivery Manager, you'll take charge … of delivering high-quality technical support across the business, leading the Help Desk Team, and championing a customer-first IT culture. You'll work closely with stakeholders, develop robust service strategies, and ensure our IT operations remain responsive, reliable, and user-focused. This is a high-impact role requiring strong leadership, excellent communication, and solid technical expertise. Key … Responsibilities: Lead, inspire, and manage the IT Help Desk Team to deliver world-class support. Develop and implement IT service delivery strategies aligned with business goals. Build and maintain strong relationships with internal stakeholders and external partners. Oversee help desk operations, ensuring efficient ticket resolution and resource coordination. Regularly visit operational sites to promote best practices and team development. More ❯

Allen Lane are delighted to be supporting the London Borough of Newham in their search for experienced IT Service Desk Analysts on a permanent basis. These roles are key to providing first and second line support to the borough’s employees, delivering a high level of technical expertise and customer service at every stage to ensure the … organisations’ IT services run smoothly. Please note that candidates will be required to work on-site five days per week. As an IT Service Desk Analyst, you will: Provide effective support for all aspects of computing to users across the council, resolving issues and service request in line with SLA’s Register incidents, making an initial diagnosis and … encouraging adherence to IT Policies. Apply & maintain security controls and procedures as required. Act as the routine point of contact, receiving and handling all support requests. As an IT Service Desk Analyst, you must have: Previous experience in providing first & second line support Excellent communication and customer service skills A passion for technology, with the ability to More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and … service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide More ❯

talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia Responsibilities Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the customer. Accountable for the overall service & contractual … KPI deliverables of assigned accounts. Work with the aligned commercial account Manager and sales support to recognise new opportunities. Engage account stakeholders to ensure that scope of the service and deliverables are fully understood. Ensure ITIL framework is followed Responsible for ensuring CSATs are completed monthly. Work alongside projects team to ensure new services are introduced effectively with AIS … focusing on appropriate monitoring, metrics and support in place. Prepare service delivery documentation, including regular internal and external reporting, client satisfaction and meeting minutes. Ensure that all required documentation is updated as required and stored in the correct location. Responsible for management of continual improvement plans across aligned accounts. Responsible for ensuring service reporting is completed and presented More ❯

Job-ID: 212563 | Contract type: Standard | Business Unit: Information Technology Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused Support Analysts. Ideally, you should already hold Security (SC Clearance) or have the willingness and ability to undertake it. The First Line Analysts will be working in the … Remote Service Desk Support team supporting the contract between Mon-Fri covering 7.00am – 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand … and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise associated with applications More ❯

Join to apply for the Service Desk Analyst role at INOVERSE GROUPE 2 days ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at INOVERSE GROUPE Title: IT Service Desk Analyst- 1st Line Support Salary: Up to £27,000 D.O.E Location: Bath (Hybrid 3x PW in office) Are you someone … who thrives in a client-facing IT support role and enjoys solving technical issues while delivering excellent service? We're looking for a 1st Line Service Desk Analyst to join a friendly, customer-focused IT team in Bath, supporting 500+ users across multiple office locations. In this role, you'll be the first point of contact for … IT support - resolving incidents and service requests, escalating issues when necessary, and ensuring that all tickets are managed efficiently and within SLAs. This is a great opportunity for someone with a strong interest in IT who enjoys working in a collaborative team and providing real value to end users. What You'll Do Act as the first point of More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

Select how often (in days) to receive an alert: Create Alert Job Title: Service Delivery Manager - UK Payroll Location: Surrey, GB Reference No: 2962 Office Type: Office Elevate Your Career with Zalaris Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We're big enough for you to grow and be a part of an … and authentic workplace where everyone brings their own uniqueness. Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it. Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per … the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Engineer - (Instrumentation/Process Automation) - CEMS Midlands, England £45,000-50,000 + Bonus + Company Car At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our 17.000 employees shape the future in the field … beyond short-term moves and work to create a vision that is forward-thinking for our people, our customers, and the world at large. Role + Responsibilities for a Service Engineer : At Endress+Hauser we are looking for a Service Engineer for the Midlands region. You will be working on various customer sites including Energy from Waste facilities … and power stations. You must enjoy problem solving and bringing solutions to our customers. Main responsibilities for a Service Engineer : Key Responsibilities Establishing and maintaining the detailed knowledge of products and services necessary for ongoing support, repair and maintenance of SICK supported equipment Establishing the relevant knowledge of legislation according to products and processes, in particular Performance Monitoring, Health More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯