IT Desktop Support Analyst/ITSupport Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/ITSupport Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/ITSupport Specialist Responsibilities and Duties: Primarily the … team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received … Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear. Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and/or a permanent solution. More ❯
We are seeking a highly skilled and proactive ITSupport Manager to oversee the company’s IT infrastructure, coordinate external ITsupport services and offer first-line support. This role is crucial in ensuring the smooth operation of our IT systems, managing technical support requests, and liaising with external providers to maintain efficiency … and security. ITSupport Manager in Bideford Full Time Start date: As soon as possible Terms of reference Key Responsibilities IT Infrastructure Management: Oversee and maintain computer systems, networks, printers, and scanners. Ensure IT security and compliance with company policies. Monitor and optimize system performance, backups, and disaster recovery plans. Manage cloud-based systems Microsoft 365. … External Support Coordination: Act as the primary point of contact for external IT service providers. Manage vendor relationships, ensuring timely resolution of technical issues. Oversee IT contracts, service agreements, and procurement of hardware/software. Strategic IT Planning: Develop and implement IT strategies aligned with Evans Transport Ltd’s business goals. Identify opportunities for technology More ❯
JOB TITLE: ITSupport Analyst LOCATION: Devizes SALARY: £27,000 - £36,000 dependant on experience WAY OF WORKING: Full Time | Permanent THE BUSINESS: We’re thrilled to be working with an award-winning firm who provides a comprehensive range of first-class legal services for individuals, families, and businesses across the UK. The firm values creativity, hard work … individuality, ambition, and fun! They offer competitive pay, fantastic employee benefits. And the opportunity to grow in a thriving, forward thinking environment. And the social outings are legendary! THE ITSUPPORT ANALYST OPPORTUNITY: Provide exceptional customer service in person, via phone and email as appropriate Resolve helpdesk issues and troubleshoot hardware and software issues Perform user administration duties … Installing and configuring computer hardware, software, networks, printers, and mobile devices Investigating, diagnosing and solving computer software and hardware faults Repairing equipment and replacing parts IT project work Development of processes and activities REQUIREMENTS In-depth knowledge of hardware and software Up to date knowledge of the latest IT and software trends Strong customer service, communication and organisational More ❯
Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line ITsupport across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day … operations while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault More ❯
Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line ITsupport across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day … operations while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault More ❯
Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line ITsupport across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day … operations while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault More ❯
2nd Line ITSupport Engineer 2nd Line ITSupport Engineer – Social Messaging Platform – Horsham, West Sussex (Tech stack: 2nd Line ITSupport Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management) In 2012 our client launched a social … in the UK and European markets. A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line ITSupport Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft/Windows technology stack. You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops, and mobile phones. You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided. Responsibilities: Provide 2nd line ITMore ❯
ITSupport Analyst Department: IT Business Core Systems Employment Type: Permanent - Full Time Location: Office, Bristol Description 5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak trading season) 7-3 low season, 6-2 peak season We are looking for a talented … and motivated ITSupport Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our IT environment. The role will be ideal for a skilled 1st line IT person … looking to move to 2nd line support. If you have a passion for technology and a strong background in ITsupport, we invite you to join our team. What Will You Do? Office 365 Expertise: Demonstrate in-depth knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, Defender and Intune. Facilitate configuration, troubleshoot, and optimize More ❯
Crawley, West Sussex, United Kingdom Hybrid / WFH Options
Paradigm Employment Services
ITSupport Engineer We have an exciting opportunity for a skilled and motivated ITSupport Engineer to join a leading international company with operations in the United Kingdom and Europe. Our client specialises in proactive, secure, and highly efficient ITsupport, cybersecurity, and cloud management services, providing cutting-edge solutions to businesses worldwide. We … dynamic environment. This role is perfect for professionals seeking to take on new challenges, expand their responsibilities, and advance their careers in the industry. Main Responsibilities for the successful ITSupport Engineer : As an ITSupport Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires … strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line ITsupport to end-users, troubleshooting hardware, software, and network-related issues. Assist users with More ❯
Brighton, Brighton and Hove, East Sussex, United Kingdom Hybrid / WFH Options
Paradigm Employment Services
ITSupport Engineer We have an exciting opportunity for a skilled and motivated ITSupport Engineer to join a leading international company with operations in the United Kingdom and Europe. Our client specialises in proactive, secure, and highly efficient ITsupport, cybersecurity, and cloud management services, providing cutting-edge solutions to businesses worldwide. We … dynamic environment. This role is perfect for professionals seeking to take on new challenges, expand their responsibilities, and advance their careers in the industry. Main Responsibilities for the successful ITSupport Engineer : As an ITSupport Engineer, your role will involve a mix of client projects, service desk escalations, and on-site installations. This position requires … strong technical expertise and a willingness to travel as needed. Build and maintain strong client relationships by providing exceptional customer service and proactive support. Travel to client sites for support and installation projects, ensuring seamless service delivery. Deliver first and second-line ITsupport to end-users, troubleshooting hardware, software, and network-related issues. Assist users with More ❯
London, England, United Kingdom Hybrid / WFH Options
Piran Technologies Ltd
Are you looking to develop your career in IT? Do you have a passion for technology and want to work for an organisation that values its staff and offers a real program of staff development and training? Established in 2004, we are a leading IT and network support provider for businesses based in Cornwall and the South … West. We offer highly technical, accredited systems support and pride ourselves on our customer-led approach to service. Uniquely to Cornwall, we hold Cisco Premier Partner status, as well as being a Microsoft Gold Partner. We also hold multiple accreditations including ISO 9001 and Cyber Essentials, and we are a Disability Committed Employer. We are a highly regarded MSP … and Microsoft Gold Partner, looking for a motivated and driven Junior ITSupport Engineer to work within our growing and dynamic business. The successful candidate will provide remote and onsite support to customers and will be based predominantly in our Cornwall office. Upon successful completion of training, the option of remote/hybrid working may be available. More ❯
services to many clients across the island of Ireland from a wide variety of sectors including schools, colleges, museums, manufacturing, engineering, and sports venues. We are seeking an experienced ITSupport Engineer to join our team and help us maintain and expand our technological infrastructure. The ITSupport Engineer will play a crucial role in deploying … managing, and maintaining our IT systems. It is a busy and varied environment with a mix of helpdesk and project work. You will provide system support and administration expertise to the Mount Charles User community; including support for Windows operating systems, laptops, desktops, mobile and tablet devices and a large deployment of EPOS tills across our … estate. The IT Systems Administrator will also be responsible for managing our Microsoft environment including Intune, Azure, SharePoint, O365, Exchange, and Teams components across all six group companies. Working Pattern: 37.5 hours per week (Flexible and Agile working patterns) Monday to Friday 9am - 5pm Temporary Position (Possibility of extension or permanent depending on business needs) Rewards: 25 days' paid More ❯
Welwyn Garden City, England, United Kingdom Hybrid / WFH Options
Tristar Tech Solutions
2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the ideal job … how to configure internet routers and firewalls. A good understanding of server hardware components and RAID array configuration. Experience working with commercial server-based antivirus and backup systems. Any IT certifications held (such as MCSA, MCSE, etc) will be an advantage. Multi-client or MSP environment desired but not essential Ideally, 3+ years’ experience supporting desktop and server environments. … Training programme Profit related bonus scheme (effective after probation period). This role would be suitable for: IT Help Desk, ITSupport Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal ITSupport, Remote ITSupport, Project Engineer or IT Technician. 37.5 Hours per week. 9.00am to More ❯
Join to apply for the ITSupport Analyst role at ELEMIS 1 day ago Be among the first 25 applicants Join to apply for the ITSupport Analyst role at ELEMIS Description 5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak … trading season) 7-3 low season, 6-2 peak season We are looking for a talented and motivated ITSupport Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our … IT environment. The role will be ideal for a skilled 1st line IT person looking to move to 2nd line support. If you have a passion for technology and a strong background in ITsupport, we invite you to join our team. Department: IT Business Core Systems Location: Office, Bristol Description 5 days a week More ❯
offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Job Description Salary: £22,308.00 per annum Location: Nelson Working Hours: Monday - Friday 8:30 - 17:00 The ITsupport engineer will … be expected to respond to service desk tickets raised by employees, investigate, and close the cases. They will liaise with the IT team leader and all teams across the group to ensure effective ticket resolution. They will take an active interest in continuous service improvement, increasing the service offering towards our users. They will also participate in project work … and general IT activities required by the business. Responsibilities: Troubleshoot customer’s technology within the organisation office environment. Management of the IT tickets within the service desk. Support the business in a range of bespoke applications. Assist with the incident management process, taking ownership and responsibility for tickets through to completion. Imaging and deploying workstations to end More ❯
continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an Executive/VIP ITSupport Engineer to provide dedicated technical support to senior executives and VIP users at their prestigious London Head offices. This role requires a proactive and professional individual … with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team, ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority incidents … and requests for executives, VIPs, and senior business stakeholders. 1st - 2nd line/Desktop ITsupport to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile More ❯
group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an Executive ITSupport Engineer to provide dedicated technical support to senior executives and VIP users at their prestigious London Head offices. This role requires a proactive and professional individual … with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services and a high level of customer service to our client's senior leadership team ensuring their business continuity. Responsibilities Act as 1st point of contact for all high-priority incidents … and requests for executives, VIPs, and senior business stakeholders. 1st - 2nd line/Desktop ITsupport to a community of over 500+ global VIP employees. Maintaining an excellent standard of support and building relationships with key execs/PAs. Managing tickets via the service management tool ServiceNow regularly updating incidents. Set up and maintain laptops, desktops, mobile More ❯
Corby, Northamptonshire, East Midlands, United Kingdom
Coburg Banks Limited
Job Title: ITSupport Engineer - 1st to 3rd Line Location: Corby, Northamptonshire Salary: £28,000 to £35,000 Benefits: Pension Possibly the friendliest bunch of people I have recruited for in a long while. This is a great opportunity to work for an MSP, founded 10 years ago and growing fast. They are about to move into brand … new premises in Corby, and due to winning some great new clients they need to grow their support team. You will get to work with all sorts of technologies from 1st to 3rd line as well as projects. They cover support, networking, data and cyber security, so no two days will be the same. The role is based … to have: Windows Server administration Windows 10/11 administration MS 365 administration including Exchange, Teams, Defender, SharePoint, OneDrive MS EntraID/Azure AD configuration MS 365 use and support MS Exchange management Printer configuration Mobile device configuration Hardware building & Config Any experience in the following would be great but training is available: MS Teams management MS Intune management More ❯
and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: We are seeking a highly motivated and organised individual to join our UK IT team as an IT Analyst & PMO. This dual role combines technical expertise with project management skills to ensure smooth IT operations and successful delivery of IT projects. The ideal candidate will possess a strong understanding of IT infrastructure, a passion for problem-solving, and excellent communication and organisational skills. Key Responsibilities: IT Administration Provide day-to-day technical support to end-users, troubleshooting hardware and software issues. Manage and maintain IT infrastructure, including servers, networks, and workstations. Install, configure, and maintain … operating systems, software applications, and security systems. Monitor system performance and identify areas for improvement. Implement and enforce IT policies and procedures. Ensure data backup and disaster recovery procedures are in place and tested regularly. Project Support Assist in the planning, execution, and monitoring of IT projects. Develop and maintain project documentation, including project plans, schedules, and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Omneshealthcare
We are seeking a skilled ITSupport Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The ITSupport Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining … IT infrastructure, and delivering exceptional service to our colleagues. Responsibilities: End-User Support: Respond to user queries and issues through various channels, including phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating … systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support when necessary. Telecoms Support: Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users. Collaborate with telecom service providers to troubleshoot and resolve technical challenges. Technical Issue Resolution: Analyse and More ❯
Get AI-powered advice on this job and more exclusive features. Location: Manchester City Centre/London Reports to: IT Supervisor/IT Manager About the Company gunnercooke LLP is a Top 50 law firm with recognition across 28 disciplines and over 50 individually ranked lawyers. Having launched in 2010, the firm has grown to over 450 solicitors … tradition, we’re bringing fresh ways of working. At gunnercooke, when a new Partner joins, our unique model and flexible working practices often means more engagement directly with our IT systems than at a traditional law firm. Our IT team is dedicated to making this transition smooth and effortless, using innovative technology to enhance efficiency and offering tailored … training and support to ensure Partners are confident and proficient with our systems. Key Responsibilities Provide technical support for hardware, software, and network issues, ensuring timely and accurate resolutions. Act as an escalation point for 1st line support, offering more in-depth troubleshooting and support. Manage and resolve incidents, service requests, and technical queries in line with More ❯
Join to apply for the 2nd Line ITSupport Engineer role at EventStars 2 days ago Be among the first 25 applicants Join to apply for the 2nd Line ITSupport Engineer role at EventStars When registering to this job board you will be redirected to the online application form. Please ensure that this is completed … in full in order that your application can be reviewed. 2nd Line ITSupport Engineer Location: Based in Stanmore/Berkshire - onsite Salary: £32,868 - £36,519 per annum, depending on experience. Job Level: 5B We're seeking an experienced 2nd LineIT Support Engineer to workaspartofateamin providing 1st and 2nd lineremoteandon-site supporttotheservicesacrossLondon and a site in … Berkshire.TheidealcandidatewillhaveextensiveexperienceinWindowsServerandDesktopfocusedITsupport. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions, workingflexiblyinresolvingandfurtherinvestigatingpossibleescalations. About Norwood Founded in 1795, Norwood is the oldest Jewish charity in the UK, and has been privileged to receive More ❯
Farnborough, Hampshire, South East, United Kingdom
Saab UK
ensure our staff have the chance to live a fulfilling life beyond the workplace. The Role: We are seeking a highly motivated and organised individual to join our UK IT team as an IT Analyst & PMO. This dual role combines technical expertise with project management skills to ensure smooth IT operations and successful delivery of IT projects. The ideal candidate will possess a strong understanding of IT infrastructure, a passion for problem-solving, and excellent communication and organisational skills. Key Responsibilities: IT Administration Provide day-to-day technical support to end-users, troubleshooting hardware and software issues. Manage and maintain IT infrastructure, including servers, networks, and workstations. Install, configure, and maintain … operating systems, software applications, and security systems. Monitor system performance and identify areas for improvement. Implement and enforce IT policies and procedures. Ensure data backup and disaster recovery procedures are in place and tested regularly. Project Support Assist in the planning, execution, and monitoring of IT projects. Develop and maintain project documentation, including project plans, schedules, and More ❯
Kingston upon Thames, England, United Kingdom Hybrid / WFH Options
Kinly’s Global Services
Role: ITSupport Analyst Location: Sunbury (Kinly operates a hybrid working policy allowing for a mix of office and home working) Salary: £30,000 - £35,000 (Dependent on experience), plus company benefits Hours: Monday to Friday, 37.5 hours per week (09:00am – 17:30pm) – some flexibility Kinly is a leading integrator of audio-visual and unified communications solutions … integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences. We now have a new opportunity for an intermediate-level IT Services Analyst to join our Global IT Service Desk, to provide support to our internal customers. Although this role is based locally, we support users across … the globe, working with our counterparts to provide a consistent and valuable service. You will be supporting our global business by means of face-to-face (desk side) support, via telephone (Webex/Microsoft Teams) and through our ITSM tool (ServiceNow). The IT Service Desk is a busy and energetic hive of activity and the central point More ❯
may be necessary for the proper performance of your duties or that may be required to fulfil role. Job Role/Description We have an exciting opportunity for an ITSupport Engineer to join our team at Head Office. This role is ideal for someone with hands-on experience in Windows and Microsoft 365, along with a solid … foundation in basic networking and IT security. We’re particularly interested in candidates with exposure to firewalls, Microsoft Intune, and ERP/CRM systems, especially within manufacturing or production environments. Approximately 80% of the role will focus on ITsupport and administration, including managing support tickets, troubleshooting issues, and maintaining systems. The remaining time will be … dedicated to small-scale projects and continuous improvement initiatives, such as system upgrades, process automation, and technology enhancements. Responsibilities Manage and support Active Directory, Office 365, Windows Server, and other core systems. Administer user accounts, access permissions, and security settings. Diagnose and resolve network issues including LAN, WAN, and VPN connectivity. Maintain IT documentation, including procedures, asset inventory More ❯