IT Support Jobs in the UK

126 to 150 of 1,106 IT Support Jobs in the UK

IT Support Engineer

Chippenham, England, United Kingdom
TieTalent
About IT Support Engineer Position Details Role: IT Support Engineer (2nd Line) Location: Chippenham, UK Salary: £29,000 - £32,000 + Excellent Benefits Schedule: Hybrid (2 days onsite, 3 days remote) Company Overview A longstanding (20+ years) IT Solutions and Service Provider, partnering with leading tech vendors and supporting a high-profile customer base across … the UK. Recognized as one of the best-rated MSPs nationwide. Role Responsibilities Manage and administer cloud and on-premises platforms and services. Support users across various businesses. Assist with projects and infrastructure upgrades. Perform daily system checks and backups. Key Skills Microsoft 365 (Teams, OneDrive, SharePoint) Azure, Entra ID Windows 11 and macOS Windows Server Intune PowerShell Active … Directory, Group Policy Networking, Wi-Fi, IT Security Customer service skills (MSP experience desirable) Benefits 25 Days holiday, increasing with service Private Health and Life Insurance Training plans aligned with your interests (Security, Cloud, Networking) Vendor certifications paid for with study support Team socials, lunches, and company events Latest hardware and software for work and personal use Additional More ❯
Posted:

2nd Line IT Support Engineer

West Sussex, South East, United Kingdom
Hybrid / WFH Options
In Technology Group Limited
2nd Line IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Role : 2nd Line IT Support Engineer Area : Horsham Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add an 2nd line support engineer to join their every dynamic IT department. They work … and now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a IT professional to catapult their IT careers! Personality is key. We are looking for someone who has … Training Programme ** Pension ** Paid for certifications ** Free Parking Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2nd line, second line, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing Immediately - Please apply ASAP! Built on a foundation of industry-leading technology, a world-class team More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

IT Support Analyst Engineer

London, United Kingdom
Onyx-Conseil
Job Description IT Support Analyst Engineer Our client is seeking to recruit an IT Support Analyst Engineer with 3 to 5 years of experience in IT Network and Support, ideally from a banking environment. Responsibilities include: Support and maintenance of the IT infrastructure, providing IT support to staff and group … colleagues. Responding to service outages and IT-related problems; maintaining system security. Providing IT support to branch staff for software, hardware, and networking issues, including installation, configuration, and troubleshooting. Supporting endpoint security measures such as antivirus, firewalls, patching, and two-factor authentication. Managing daily project operations and assisting in IT project delivery. Providing end-user computing … support. Coordinating between London users and Group IT Security regarding system access and permissions, following the Group Access Matrix Protocol. Implementing disaster recovery and backup procedures in line with Group standards. Supporting reporting processes for the London Compliance team to ensure AML compliance. Extracting data for reporting to various stakeholders. Administering systems, including managing access and system matrices. Monitoring More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Engineer

Farnborough, Hampshire, England, United Kingdom
GreatFind Recruitment
Description We are recruiting on behalf of our client, an innovative and education-focused IT Managed Service Provider, for a passionate and proactive IT Support Engineer to join their team on a full-time basis. This role is based at a leading independent college in Farnborough and offers an exciting opportunity to be a key part of … the onsite IT team, supporting both users and infrastructure in a dynamic educational setting. Location: Farnborough, Hampshire Salary: Up to £27,000 per annum (depending on experience) Benefits: 22 days annual leave + Bank Holidays Lunch provided during term time Free onsite parking Pension scheme Personal Development Plan including training opportunities Key Responsibilities IT Support & Service Delivery … Provide high-quality first- and second-line support to staff and students. Manage and resolve helpdesk tickets, prioritising face-to-face support where possible. Assist with device deployment, troubleshooting, and maintenance (PCs, laptops, tablets, printers, interactive screens). Support student device issues during busy periods. Infrastructure & Systems Administration: Assist in maintaining and developing the college’s IT More ❯
Employment Type: Full-Time
Salary: £25,000 - £27,000 per annum
Posted:

1st/2nd Line Support IT Administrator

Poole, Dorset, United Kingdom
Team Jobs - Commercial
1st/2nd Line IT Support Administrator Location: Poole (with occasional travel between sites) Hours: Monday-Friday, 8:00am-5:00pm Salary: £29,000 - £33,000 DOE Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with a successful and growing business based in … Poole, looking to expand their IT function with a 1st/2nd Line IT Support Administrator . This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support and contributing to longer-term IT projects. What you'll be doing: Provide … 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are secure through proactive patching, backups, and firewall management. Set up More ❯
Employment Type: Permanent
Salary: £29000 - £33000/annum
Posted:

IT Support Analyst - Bishop's Stortford - Microsoft 365

Bishop's Stortford, Hertfordshire, England, United Kingdom
Circle Recruitment
IT Support Analyst - Bishop's Stortford - Microsoft 365 Deployment & Configuration A leading company in Bishop's Stortford is seeking a skilled and motivated IT Support Analyst to join their team. This role is ideal for someone with strong 1st and 2nd line support experience and a particular focus on Microsoft 365 technologies , including deployment, configuration … and user support . You'll be a key player in managing and optimising the firm's Microsoft 365 environment, while also delivering high-quality support to end users across a range of devices and platforms. Key Experience Required: Proven experience in Microsoft 365 support , including Exchange Online, Teams, SharePoint, OneDrive Hands-on experience with M365 deployment … and configuration across user devices and environments Solid 1st and 2nd line support background in Windows 10/11 , Azure AD , and Active Directory Experience with user account management , permissions , and group policies Familiarity with basic networking (DNS, DHCP, patching) Confident in supporting desktop/laptop hardware , mobile devices (iPhones) , and peripherals Key Responsibilities: Deliver 1st and 2nd line More ❯
Employment Type: Full-Time
Salary: £30,000 - £40,000 per annum
Posted:

2nd Line IT Support Analyst – 11045SR

Brentford, England, United Kingdom
Hybrid / WFH Options
Proactive.IT Appointments Limited
11045SR £28k – 33k per year 2nd Line IT Support Analyst Our client is looking for a2nd Line IT Support Analyst to take responsibility for the coordination of work relating to 1st and some 2nd line support tasks within the business. You will work within a small support team that provides general IT support services Monday to Friday 8am-5pm for on-site and remote staff. This may require working with other internal support teams, outsourced managed service providers and suppliers, including liaising with the IT Operations team overseas, to ensure that end-user setup and support issues are resolved. Hybrid working – 4 days on site (Mandatory) Primary Responsibilities • Full … ownership of support tickets including assigning and escalating where required • Handle communications and updates to the business in response to Incidents & Outages • Build and configuration of laptops (HP) ready for end users • Work with IT service providers (Internal & External) to support and administer IT and business systems, including Telephony, Servers, Networks, O365 etc. • Administer the mobile More ❯
Posted:

IT Support Analyst, Lancashire

Blackpool, England, United Kingdom
GK Recruitment
Social network you want to login/join with: IT Support Analyst, Lancashire, Blackpool col-narrow-left Client: GK Recruitment Location: Blackpool, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 4f100ad0d64a Job Views: 5 Posted: 29.06.2025 Expiry Date: 13.08.2025 col-wide Job Description: Description We are delighted to be recruiting for … an IT Support Analyst to join a proactive IT support team based in Blackpool, supporting their 60 internal users, and dealing with general IT support queries. The main responsibilities include prioritising user requirements, overseeing system upgrades, and researching new tools. In this role, you should be highly analytical and able to understand business needs. … Excellent communication skills and problem-solving abilities are essential. End-user support and customer-centricity are at the forefront of the role. The role will be conducted from their office in Blackpool. However, the initial training with be in Skelmersdale at their HQ The main Duties & Responsibilities expected from the IT Support Analys t will be: Communicate More ❯
Posted:

IT Support Analyst - Bishop's Stortford - Microsoft 365

Bishop's Stortford, Hertfordshire, South East, United Kingdom
Circle Group
IT Support Analyst - Bishop's Stortford - Microsoft 365 Deployment & Configuration A leading company in Bishop's Stortford is seeking a skilled and motivated IT Support Analyst to join their team. This role is ideal for someone with strong 1st and 2nd line support experience and a particular focus on Microsoft 365 technologies , including deployment, configuration … and user support . You'll be a key player in managing and optimising the firm's Microsoft 365 environment, while also delivering high-quality support to end users across a range of devices and platforms. Key Experience Required: Proven experience in Microsoft 365 support , including Exchange Online, Teams, SharePoint, OneDrive Hands-on experience with M365 deployment … and configuration across user devices and environments Solid 1st and 2nd line support background in Windows 10/11 , Azure AD , and Active Directory Experience with user account management , permissions , and group policies Familiarity with basic networking (DNS, DHCP, patching) Confident in supporting desktop/laptop hardware , mobile devices (iPhones) , and peripherals Key Responsibilities: Deliver 1st and 2nd line More ❯
Employment Type: Permanent
Salary: £40,000
Posted:

IT Support Analyst Engineer

London
Nexus Jobs Limited
IT Support Analyst Engineer Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff … and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Manage day to day operational aspects of a project and scope. To assist the IT Manager in delivering various IT projects. More ❯
Employment Type: Permanent
Posted:

1st Line IT Support Engineer

Chorley, England, United Kingdom
Bowdon Associates Ltd
Join to apply for the 1st Line IT Support Engineer role at Bowdon Associates Ltd Continue with Google Continue with Google Join to apply for the 1st Line IT Support Engineer role at Bowdon Associates Ltd Bowdon Associates Ltd provided pay range This range is provided by Bowdon Associates Ltd. Your actual pay will be based … on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: 1st Line IT Support Engineer Location: Chorley The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our More ❯
Posted:

2nd Line IT Support Engineer

Solihull, West Midlands, England, United Kingdom
Circle Recruitment
2nd Line IT Support Engineer - Solihull - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible … supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Solihull and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence … a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated More ❯
Employment Type: Full-Time
Salary: £25,000 - £30,000 per annum
Posted:

IT Systems Support Administrator

Guildford, England, United Kingdom
Ion recruitment
IT Systems Support Administrator Location : Guildford, Surrey Salary : Salary based on experience PLUS a truly blue chip benefits package including health benefits, a superb annual performance-based bonus and top tier pension. About the Role: Join a well-established technology company in their search for an enthusiastic IT Systems Support Technician. This role is based in … the Guildford office, supporting the organisation s IT infrastructure and delivering excellent service to users across the business. You ll work alongside a skilled IT team, helping to ensure the stability, security, and efficiency of critical systems. Responsibilities: Provide 1st and some 2nd line support for users Troubleshoot and resolve common IT issues (e.g., password resets … software installations, hardware malfunctions) Assist with hardware and software setup and configuration for users Perform regular IT operations and maintenance tasks Escalate complex issues to senior team members when necessary Develop technical skills through mentorship and hands-on experience Help maintain departmental documentation and assist with equipment inventory management Essential Skills & Experience Strong experience with Windows 10/ More ❯
Posted:

IT Support Technician

Milton Keynes, Buckinghamshire, South East
Nexus Jobs Limited
IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to … identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery … Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests More ❯
Employment Type: Permanent
Posted:

IT Systems Support Analyst - £32k

London, United Kingdom
Recruitment Avenue
Job Title - IT Systems Support Analyst Department/Sector - Business Travel Job Location - London Salary - £32k Join this highly successful and professional travel company based in the City and put your top IT Analyst skills to the test in this challenging and exciting role! This position will provide all levels of support and build to PC … within the company, as well as assisting line managers to review/document and enhance the company's current infrastructure. The ideal candidate should have a proven history within IT Support and display the willingness and commitment to succeed within the role. They must be able to work successfully both as part of a team and individually, be … integrity/security of the Company's information resources/data assets Maintain and enforce applicable departmental standards and procedures Maintain a personal level of technical and business expertise Support the Company's servers and networks servicing the Head Office, Remote Users and other Operational Locations Configure and install new computer hardware and software. Help research solution specific hardware More ❯
Employment Type: Permanent
Salary: GBP 32,000 Annual
Posted:

Junior IT Support Executive

Liverpool, England, United Kingdom
Protein Works
Junior IT Support Executive At Protein Works we rely on our IT systems to power the solutions across all functions at our new state of the art facility PW Campus. We’re seeking a hungry IT Support executive at the very beginning of their IT career to join us on this journey “To Create … experience and on the job development provided first hand, an incredible opportunity to first hand exposure at the very beginning of their career in IT. In this role, the support executive will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed across our workforce at PW Campus . The … candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. Objectives of this role Maintain and support essential IT operations More ❯
Posted:

IT Support Analyst

Bristol, England, United Kingdom
Hybrid / WFH Options
Harding Retail
Here at Harding+, we are recruiting an IT Support Analyst to join our Technology team. We’re looking for someone who is passionate about starting or growing their career in IT Support, with a positive, customer focused mindset. It’s a great time to join our team, as a growing and scaling retailer with a … twist, working and innovating together helps us realise our purpose to ‘make every cruise better’. About the role: You’ll provide technical stability and great IT customer service to our teams as the business continues to grow. With an updated technology roadmap to support this, we’re focused on overhauling and modernising our transactional systems, and further … developing our digital strategy. As an IT Support Analyst, you’ll be the first point of contact for all technical issues and queries at Harding+. Using Freshservice, you’ll manage and resolve support tickets efficiently, ensuring minimal disruption to staff operations, all whilst championing exceptional customer service. You’ll troubleshoot hardware, software, maintain user accounts and support More ❯
Posted:

IT Support Engineer / First / Second Line Service Desk Technician (AWDO-P13476) in London)

London, England, United Kingdom
AWD online
Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available. One of the vacancies … is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be resolving … tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven in your More ❯
Posted:

IT Support Engineer / First / Second Line Service Desk Technician

London, England, United Kingdom
AWD online
Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available . One of the … vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be … resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven in More ❯
Posted:

3rd line IT Support

Horsham, Sussex, United Kingdom
In Technology Group
Location: Horsham Role: 3rd line Service Desk Engineer Salary: 45,000 DOE We are working with a progressive IT Managed Service Provider based in Horsham seeking a 3rd Line Service Desk Engineer to join their growing technical team. This role is ideal for a highly skilled and motivated engineer with a experience in infrastructure, virtualization, networking, and Windows Environments. … You'll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate of Clients throughout the UK. This is a key technical role requiring deep expertise across a range of technologies. Key Responsibilities Provide high-quality 3rd line support for complex technical incidents escalated from the service desk. Deliver and support various infrastructure … Passion for learning and staying up to date with emerging technologies Why Join Us? Be part of a forward-thinking, collaborative, and supportive team Access to ongoing training, certification support, and career development Competitive salary and benefits package Discounted healthcare Cycle to work scheme If you are looking for a new challenge in a fun and collaborative working environment More ❯
Employment Type: Permanent
Salary: GBP 35,000 - 45,000 Annual
Posted:

3rd line IT Support

Horsham, West Sussex, South East, United Kingdom
In Technology Group Limited
Location: Horsham Role: 3rd line Service Desk Engineer Salary: £45,000 DOE We are working with a progressive IT Managed Service Provider based in Horsham seeking a 3rd Line Service Desk Engineer to join their growing technical team. This role is ideal for a highly skilled and motivated engineer with a experience in infrastructure, virtualization, networking, and Windows Environments. … You'll be responsible for managing escalated incidents, delivering some projects, and maintaining the IT estate of Clients throughout the UK. This is a key technical role requiring deep expertise across a range of technologies. Key Responsibilities Provide high-quality 3rd line support for complex technical incidents escalated from the service desk. Deliver and support various infrastructure … Passion for learning and staying up to date with emerging technologies Why Join Us? Be part of a forward-thinking, collaborative, and supportive team Access to ongoing training, certification support, and career development Competitive salary and benefits package Discounted healthcare Cycle to work scheme If you are looking for a new challenge in a fun and collaborative working environment More ❯
Employment Type: Permanent
Salary: £45,000
Posted:

3rd Line IT Support

London, England, United Kingdom
JR United Kingdom
Social network you want to login/join with: About the Role At the heart of my client’s technical operations is a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This role combines deep technical expertise with proactive leadership, solving complex problems … daily and ensuring continuous service improvement. You will support, design, and build systems, acting as the final escalation point for the 1st and 2nd line teams. Your insights and calm approach are vital when tackling tough issues. Your weekly tasks may include project planning, site visits for network upgrades, or collaborating with sales on technical solutions. You should be … will document procedures, mentor colleagues, and contribute to internal training, all while ensuring excellent customer service and meeting SLAs. Technical decisions you make will impact real businesses, whether answering support calls, scripting automation, or planning migrations. What You Bring to the Team At least 3 years of experience in an MSP environment with expertise in Microsoft 365, Azure, Windows More ❯
Posted:

IT Support Analyst

Surbiton, Surrey, England, United Kingdom
Hybrid / WFH Options
Right Now Group
IT Support Analyst - 2nd line. Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity … to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Contract to Perm Salary: Hourly equivalent of 28,000 - 30,000 per annum. Location: Surbiton Role Type: Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job … Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support More ❯
Employment Type: Contractor
Rate: £28,000 - £30,000 per annum
Posted:

IT Support Specialist

Didcot, England, United Kingdom
Hybrid / WFH Options
Futureshaper.com
being fully inclusive. The salary for this role is £34,568 (inclusive of a Specialist Allowance) . Onsite working is expected for 5 days a week , however, we actively support requests for flexible working. This role is based at the following site; Culham, Oxfordshire . This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) , including … The Disclosure & Barring Service (DBS) checks for criminal convictions. The role is part of the IT Support team within the Enterprise Infrastructure Solutions Unit at UKAEA, which manages centrally provided IT services and infrastructure across UKAEA sites. The IT Support Specialist will provide 1st line (Service Desk) and 2nd/3rd line (IT Support) services for business and operational systems, covering: Microsoft Office 365 apps (Outlook, Teams, SharePoint, etc.) Windows OS, with some Mac and Linux support Imaging & application deployment (WDS, SCCM, Endpoint, Intune) Active Directory, network storage, networking, printing, and telecoms Support for remote & hybrid working (VPN, NoMachine, SecurID, MFA) Hardware support (desktops, laptops, peripherals) Strong communication skills are More ❯
Posted:

IT Support Analyst

Leicester, England, United Kingdom
Russell
Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About The Role As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests … occasional travel to sites (essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focused under pressure Actively maintain technical knowledge of current IT technology offerings and solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of key products and services Ability to work flexibly in a high-pressure … protocols, and software knowledge Good understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key Responsibilities Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer More ❯
Posted:
IT Support
10th Percentile
£22,425
25th Percentile
£26,000
Median
£31,500
75th Percentile
£38,750
90th Percentile
£48,750