IT Support Jobs in the UK

326 to 350 of 388 IT Support Jobs in the UK

IT Support Engineer Apprentice (Cutter Project Ltd)

7 Bell Yard, London, England
Hybrid/Remote Options
CUTTER PROJECT LTD
To assist in implementing and supporting bespoke IT solutions on behalf of the company. To be an effective and efficient asset in learning the technologies and processes that enable Cutter to provide unparalleled support and service to the entire customer base. Role To learn from the company’s Systems Engineers and Solutions Architects to develop the skills required … to support technologies across the company’s customer base, and to become knowledgeable in all the tools and solutions required to deliver that support effectively. To assist in the provision of IT helpdesk support to customers through our main communicative mediums of ticket/helpdesk system, email, telephone, and on-site. To assist the company’s … Systems Engineers and Solutions Architects in their roles to ensure the effective and timely delivery of support. To proactively manage and communicate own workload effectively, liaising with the Support Manager and other colleagues to ensure customers receive timely support and target SLAs are met. To assist in the maintenance and development of company documentation, ensuring solutions are documented More ❯
Employment Type: Advanced Apprenticeship
Salary: £15,704 a year
Posted:

BDM’s + Account Managers - IT Support and Managed Service Providers

London, South East, England, United Kingdom
Ultimaze Ltd trading as TSR Select
We have a range of leading Managed Service Providers and IT support companies looking for experienced candidates with Business Development and Account Management experience. There are a mix of roles selling to SMB, mid market and enterprise clients with corporate and public sector verticals. If you have previous experience within the sector, are looking for the next stage … in your career it would be great to speak. More ❯
Employment Type: Full-Time
Salary: £40,000 - £65,000 per annum
Posted:

Trainee IT Support

Ramsgate
Trapeze Recruitment Services
role that requires no experience or qualification, as extensive training and development will be provided by the Technical Team Manager and peers. Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills … your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis. The Trainee IT Support must possess the following skills A genuine passion for technology and determination to continue your learning through ongoing training and development The ability to retain information and More ❯
Employment Type: Permanent
Salary: £25,000 per annum plus bonus and profit share
Posted:

Trainee IT Support

Ramsgate, Kent, England, United Kingdom
Trapeze Recruitment Services Limited
role that requires no experience or qualification, as extensive training and development will be provided by the Technical Team Manager and peers. Customer service is of main importance when it comes to our client. Your day-to-day role will be taking incoming service requests from clients while providing excellent customer service. You’ll be using your technology skills … your probationary period (6-months) and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis. The Trainee IT Support must possess the following skills A genuine passion for technology and determination to continue your learning through ongoing training and development The ability to retain information and More ❯
Employment Type: Full-Time
Salary: £25,000 per annum
Posted:

Desktop Support Engineer, 1st Line, IT Support Engineer

Manchester, United Kingdom
Experis
Job Title: Desktop Support Engineer Location: One site WA5 is postcode Employment Type: Full-Time Salary up to £26k + Benefits Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer … SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in … to obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled More ❯
Employment Type: Permanent
Salary: £24000 - £26000/annum Plus Benefits
Posted:

IT Support & File Writer - Automotive Remapping

Alcester, Warwickshire, United Kingdom
Corus Consultancy
Role Overview We are seeking two motivated individuals to join our team in a hybrid IT and automotive support role. This position is ideal for candidates with strong IT skills and an interest in the automotive sector. Prior experience in car remapping is not required - full training will be provided. Key Responsibilities Provide technical support related … remapping files for various vehicle models Assist customers and internal teams with troubleshooting and file delivery Participate in training and assessments to ensure quality and compliance Collaborate with the support and file writing teams to maintain service standards Requirements Strong IT skills, particularly in support and file handling Automotive knowledge is preferred but not essential Willingness to … late shifts Good communication and problem-solving skills Work Schedule Includes weekend shifts Late shifts required Flexible scheduling may be available Training & Development Comprehensive training provided Ongoing assessments to support skill development and quality assurance Work Split 50% Technical Support 50% File Writing and Management More ❯
Employment Type: Permanent
Salary: £30000/annum
Posted:

IT Support & File Writer - Automotive Remapping

Alcester, Warwickshire, England, United Kingdom
Corus Consultancy
Role Overview We are seeking two motivated individuals to join our team in a hybrid IT and automotive support role. This position is ideal for candidates with strong IT skills and an interest in the automotive sector. Prior experience in car remapping is not required - full training will be provided. Key Responsibilities Provide technical support related … remapping files for various vehicle models Assist customers and internal teams with troubleshooting and file delivery Participate in training and assessments to ensure quality and compliance Collaborate with the support and file writing teams to maintain service standards Requirements Strong IT skills, particularly in support and file handling Automotive knowledge is preferred but not essential Willingness to … late shifts Good communication and problem-solving skills Work Schedule Includes weekend shifts Late shifts required Flexible scheduling may be available Training & Development Comprehensive training provided Ongoing assessments to support skill development and quality assurance Work Split 50% Technical Support 50% File Writing and Management More ❯
Employment Type: Contractor
Rate: £30,000 per annum
Posted:

IT Support Engineer

Lytham, Lancashire, United Kingdom
ECS Resource Group Ltd
Deskside Support Engineer Permanent role Lytham St Annes, Lancashire (FY8) 30,000 per annum A fantastic opportunity has become available with the opportunity to work alongside leaders in the IT sector. Our client is seeking a customer-focused Deskside Support Engineer to join the on-site support team. This is a great opportunity for an experienced … 2nd Line Support professional to join a secure, stable environment and support critical end-user services. The role requires SC clearance; however, candidates can start once BPSS is confirmed. Applicants with existing and valid SC clearance will be prioritised. As a Deskside Support Engineer, you will be responsible for: Providing deskside, floor-walking and hands-on technical … support for all users. Troubleshooting and resolving hardware, software, and connectivity issues. Supporting Windows devices, laptops, desktops, printers, peripherals and mobile technologies. Managing incident tickets, ensuring timely updates, accurate logging, and resolution within SLAs. Installing, configuring, and maintaining end-user devices, following the company processes. Participating in an on-call rota alongside an engineer (likely 1 week on/ More ❯
Employment Type: Permanent
Salary: GBP 30,000 Annual
Posted:

IT Support Engineer

Lytham St. Annes, Lancashire, Lytham, United Kingdom
ECS Resource Group Ltd
Deskside Support Engineer Permanent role Lytham St Annes, Lancashire (FY8) £30,000 per annum A fantastic opportunity has become available with the opportunity to work alongside leaders in the IT sector. Our client is seeking a customer-focused Deskside Support Engineer to join the on-site support team. This is a great opportunity for an experienced … 2nd Line Support professional to join a secure, stable environment and support critical end-user services. The role requires SC clearance; however, candidates can start once BPSS is confirmed. Applicants with existing and valid SC clearance will be prioritised. As a Deskside Support Engineer, you will be responsible for: Providing deskside, floor-walking and hands-on technical … support for all users. Troubleshooting and resolving hardware, software, and connectivity issues. Supporting Windows devices, laptops, desktops, printers, peripherals and mobile technologies. Managing incident tickets, ensuring timely updates, accurate logging, and resolution within SLAs. Installing, configuring, and maintaining end-user devices, following the company processes. Participating in an on-call rota alongside an engineer (likely 1 week on/ More ❯
Employment Type: Permanent
Salary: £30000/annum
Posted:

IT Technical Support Analyst

Market Drayton, Shropshire, West Midlands, United Kingdom
Hybrid/Remote Options
Muller Dairy
s bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton/Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe and … alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service … Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. More ❯
Employment Type: Permanent
Posted:

IT Support Analyst

Southampton, Hampshire, United Kingdom
Tria
Application Support Consultant £26,000 - £28,000 per annum + benefits Southampton - Full Time, On Site (5 days) We are representing a leading software solutions provider seeking a proactive and customer-focused Application Support Consultant to join its support team full-time on site in Southampton. This is an excellent opportunity to work in a dynamic environment … providing high-quality remote support and troubleshooting technical issues for a diverse customer base. You'll play a key role in ensuring smooth operations and delivering exceptional service. Key Responsibilities Provide front-line support via telephone, email, and remote access. Troubleshoot and resolve technical issues, escalating where necessary. Document software defects and liaise with developers for fixes. Apply … configuration changes and upgrades to live environments. Support customer implementations and site go-lives. About You Experience in a customer service or support role. Strong communication skills with a confident telephone manner. Ability to manage and prioritise workload effectively. Experience in software support or ERP systems is advantageous. Employee Benefits 25 days annual leave plus bank holidays. More ❯
Employment Type: Permanent
Salary: £26000 - £28000/annum
Posted:

IT Customer Support Advisor

Hull, North Humberside, England, United Kingdom
Get Staffed Online Recruitment Limited
IT Customer Support Advisor (PT Weekends) Are you an enthusiastic and technically minded individual, looking for an opportunity where your hard work and expertise are truly valued Do you enjoy solving problems with IT, engaging with customers, and working with technology, and would you like to join a supportive environment that recognises and appreciates your diligent efforts … Shift Patterns: 8am – 4pm; 4pm – Midnight; 11:30am – 8pm Job Type: Part-time, Permanent 16 hours per week; Weekends Only Office-Based £12.50 – £13.50 per hour As A Customer Support Advisor You Will: Monitor a UK-wide bingo link and provide live technical and operational support from our client’s head office. Support bingo streaming hosts by … and maintaining high-quality video/audio output. Deliver chat host services, engaging with players in live chat environments to foster a fun, friendly, and respectful community. Respond to support queries from business clients (by phone) and customers (via email and Zendesk chat). Troubleshoot technical issues using remote support tools and apply product knowledge to resolve problems More ❯
Employment Type: Part-Time
Salary: £12.50 - £13.50 per hour
Posted:

Second Line IT Support Engineer

Waterlooville, Hampshire, South East, United Kingdom
Hybrid/Remote Options
The Workshop
We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security configurations. You will provide a high level of technical support … demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary … a quality service. Excellent written and verbal communication skills. A team player who can contribute to a collaborative working environment An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but More ❯
Employment Type: Permanent, Work From Home
Salary: £28,000
Posted:

IT Support Technician

Ribbleton, Preston, Lancashire, England, United Kingdom
Cummins Mellor Recruitment
have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure. The Role... To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software/hardware supplier where necessary. To manage … and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are … and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar More ❯
Employment Type: Full-Time
Salary: £28,000 - £30,000 per annum, Inc benefits
Posted:

IT Customer Support

Bristol, Avon, England, United Kingdom
Hiring People
SpiderGroup, believe technology should empower people, not overwhelm them. Since 2004, they've been helping businesses grow smarter with integrated IT, digital marketing, and web design, all wrapped up in one connected, human-first service. Their superpower? They combinetech brilliance with genuine care, creating meaningful connections between people, systems, and ideas. They live by the values: Integrity - do what … s right, even when no one's watching. Inclusivity - Everyone belongs. Proactive - Don't wait for change, make it happen. Nurturing - Lift each other (and clients) up. Innovation - Always curious, always evolving. Sound like your kind of vibe? Keep reading... What You'll Be Doing You'll be the friendly human behind the helpdesk, solving problems, calming chaos, and … company is looking for someone who's equal parts tech-savvy and people-smart. You'll fit right in if you: Have experience in a service desk or tech support environment. Stay calm under pressure (even when the Wi-Fi isn't!). Love solving problems and making people smile. Communicate clearly, confidently, and kindly. Are organised, proactive, and More ❯
Employment Type: Full-Time
Salary: £27,000 - £33,000 per annum
Posted:

IT Support ref 6750

Bromley, Kent, England, United Kingdom
Essential Employment
PAYE: £17.13. UMB: £22.09.The Senior Schools Support Technician plays a pivotal role in maintaining, and supporting the ICT infrastructure that underpins teaching, learning, and administration across the school. This post ensures the school’s systems, networks, and user support remain secure, efficient, and fit for purpose, enabling effective teaching delivery and operational efficiency.The ICT service supports all users … of technology across the school – staff, pupils, and where relevant, parents. The team ensures that technology is a reliable, secure tool in delivering curriculum outcomes and administrative functions. It also works in partnership with external service providers and suppliers for support, procurement, and development projects.This role involves leading the technical day-to-day operation and support of … ICT systems and networks, providing guidance to staff and resolving complex technical issues. It will suit an individual with strong ICT knowledge and a proactive, customer-focused approach who enjoys problem-solving and taking responsibility for delivering a quality technical support service. Although the role includes some limited management responsibility, it remains hands-on and would suit More ❯
Employment Type: Temporary
Salary: £17.13 per hour
Posted:

IT Support Technician

Blackburn, Lancashire, United Kingdom
Major Recruitment North West Perms
Looking for your next hands-on IT role with variety, ownership, and room to grow? If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems - this could be your perfect next step. We're looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365. What's in it for you? £27,000 basic salary + up to £2,000 annual KPI bonus 35-hour work week Hands-on training across systems, security, networking and more The chance to build broad technical skills … in a close-knit team A role where no two days are the same - variety is guaranteed! What you'll be doing Providing 1st/2nd line support across a busy, multi-site environment. Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more. Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune. Taking ownership of More ❯
Employment Type: Permanent
Salary: £27000/annum Good benefits
Posted:

IT Support Technician

Weston-super-Mare, Avon, England, United Kingdom
Change Recruitment Services Ltd
Change Recruitment are currently working for an excellent growing business based in Weston-super-Mare who are looking for an experienced IT Technician to support circa 70 users. This is a stand alone role, looking after full hardware and software support within the business.Main role duties: Full technical support for circa 70 users across two separate … sites (some occasional travel required), main systems used include Sage50, Office365 Maintenance/administration of network server and all network configuration and troubleshooting Responsible for all hardware support: Desktop, Laptop, Mobile devises (including full set up, upgrades, configuration and troubleshooting/resolution) Liaising with suppliers to procure new equipment for the best price Ad-Hoc project work looking at … existing infrastructure and potential upgrades/changes This is a great role for someone who would like to run the IT function for an SME business ensuring day to day stability as well as safeguarding for the future. The ideal candidate will have worked in a similar role and be confident working in a stand alone capacity.In return this More ❯
Employment Type: Full-Time
Salary: £33,000 - £36,000 per annum
Posted:

IT Support Engineer Apprentice

SUITE 29. 7TH FLOOR, 63- 66 HATTON GARDEN, LONDON, England
Hybrid/Remote Options
INSTANT ON IT LTD
with clients to clearly deliver technical information in easy-to-understand, plain English. Become an SME in the Microsoft 365 and Office Suite Provide first-line analysis of all IT issues and ensure that SLAs are met Answering the telephone, responding to emails and updating requests Keep customers informed of the status and progress of tasks and update tickets … customer is satisfied with the resolution by placing a confirmation call Assisting with Windows and MAC hardware installations and configurations Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution Performing administrative tasks such as user account creation Attend team and customer incident meetings and conference calls Complete … and on time Aid the service by creating and maintaining documentation, such as technical fixes and quick reference guides Training This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway) Classroom sessions are bi-monthly An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence Potential for full-time employment on More ❯
Employment Type: Advanced Apprenticeship
Salary: £22,000 a year
Posted:

Field Engineer, IT Support Engineer

Glasgow, City of Glasgow, United Kingdom
Experis
28k + Benefits Role Purpose: We are looking for a proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving … technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to … to obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled More ❯
Employment Type: Permanent
Salary: £24000 - £28000/annum Plus Benefits
Posted:

Field Engineer, IT Support Engineer

Edinburgh, Midlothian, United Kingdom
Experis
allowance + Benefits Role Purpose: We are looking for a proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving … technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to … to obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled More ❯
Employment Type: Permanent
Salary: GBP 28,000 - 32,000 Annual
Posted:

3rd Line IT Support Engineer

Skipton, North Yorkshire, England, United Kingdom
SER (Staffing) Ltd
1st/2nd Line and Networking teams. Produce clear documentation (SOWs, implementation plans, change controls, handovers). Troubleshoot across Windows Server, Azure/Entra, M365, SharePoint, Exchange and networking. Support UniFi deployments and diagnose L2/L3 networking issues. Work with school clients — an Enhanced DBS is required (funded). What You’ll Need Strong 3rd line technical ability … M365 and SharePoint. Solid Hyper-V troubleshooting and experience migrating server roles (DHCP, DNS, AD, FSMO). Strong networking knowledge: VLANs, routing, segmentation, WAN failover, UniFi. Understanding of school IT systems (Smoothwall, MIS, safeguarding tools) advantageous. Good grounding in cyber security: MFA, IAM, patching, firewalls, CE/CE+. Benefits Private medical, pension, free parking, gym membership, company events, company More ❯
Employment Type: Full-Time
Salary: £40,000 - £50,000 per annum
Posted:

Field Engineer, IT Support Engineer

Edinburgh, City of Edinburgh, United Kingdom
Experis
allowance + Benefits Role Purpose: We are looking for a proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving … technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to … to obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled More ❯
Employment Type: Permanent
Salary: £28000 - £32000/annum Plus Benefits
Posted:

Junior It Support Engineer

United Kingdom
North-PB
expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Responsibilities Description of Role As L1 Helpdesk you will be responsible for: First line support, including troubleshooting and remote diagnostics for: End user Windows 11, android, iSO devices Microsoft365 and Entra Windows Server 2022 Infrastructure including wireless, switches, firewalls Business systems: SAP ByDesign (ERP … all help desk tickets to resolve or escalate, meeting SLA s Understand cyber security controls to escalate suspicious activity Utilise AI tools such as Copilot to automate and improve support Communicate with staff during an issue or incident Must be able to attend the office everyday. Qualifications For development purposes the following knowledge, skills and experience are required. Key … particularly service levels) Ability to perform well under pressure (incidents) An inquisitive mind (pro-actively identifying issues or incidents using remote management tools) EXPERIENCE Prior experience providing first-line support within a service provider setting is preferred. Proficient computer literacy, including expertise with the Office 365 product suite and remote access/support tools. Familiarity with M365 administration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Junior It Support Engineer

PA4, Scotstoun, Glasgow City, City of Glasgow, United Kingdom
North-PB
expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Responsibilities Description of Role As L1 Helpdesk you will be responsible for: First line support, including troubleshooting and remote diagnostics for: End user Windows 11, android, iSO devices Microsoft365 and Entra Windows Server 2022 Infrastructure including wireless, switches, firewalls Business systems: SAP ByDesign (ERP … all help desk tickets to resolve or escalate, meeting SLA’s Understand cyber security controls to escalate suspicious activity Utilise AI tools such as Copilot to automate and improve support Communicate with staff during an issue or incident Must be able to attend the office everyday. Qualifications For development purposes the following knowledge, skills and experience are required. Key … particularly service levels) Ability to perform well under pressure (incidents) An inquisitive mind (pro-actively identifying issues or incidents using remote management tools) EXPERIENCE Prior experience providing first-line support within a service provider setting is preferred. Proficient computer literacy, including expertise with the Office 365 product suite and remote access/support tools. Familiarity with M365 administration More ❯
Employment Type: Permanent
Posted:
IT Support
10th Percentile
£24,500
25th Percentile
£26,250
Median
£31,000
75th Percentile
£37,500
90th Percentile
£43,750