476 to 500 of 1,042 Service Delivery Jobs in the UK

supporting cost control and vendor negotiations. Client & Vendor Engagement: Build strong working relationships with clients and vendors, acting as a trusted point of contact for queries and issue resolution. Service Delivery: Ensure all managed services meet agreed SLAs and client expectations, providing timely and accurate reporting. Process Improvement: Identify opportunities for automation and standardization, contributing to continuous improvement … initiatives. Documentation: Create and maintain client-specific documentation, workflows, and best practices. Strategic Projects: Participate in projects such as system migrations, RPA implementation, and advanced data analytics to enhance service delivery. Skills & Qualifications Bachelor's degree in Finance, Economics, Business, Data Analytics, or related field (or equivalent experience). Strong analytical and problem-solving skills with attention to detail. More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

2nd/3rd Line IT Support Engineer, Oxford, COR7382 Are you an experienced IT Support Engineer looking to take ownership of projects and technical delivery within a growing MSP? This could be the perfect next step for you! The Role As a 2nd/3rd Line IT Support Engineer, you’ll play a key role in delivering IT projects … handling escalations, and ensuring smooth service delivery for a range of customers. You’ll manage and deliver Microsoft 365 and Azure environments, perform on-site and remote support, and contribute to improving systems, documentation, and customer experience. This is a varied and hands-on role that combines project delivery with high-level technical support. The Company Our … client is a fast-growing Managed Service Provider with a strong technical foundation and a culture built on growth, collaboration, and innovation. They offer a fantastic environment for engineers who want to make a real impact. The position is primarily remote with some work from their Oxford offices, and client site visits as required. What’s Required? The ideal More ❯

undertaking research and development as required. Liaise closely with colleagues within the IT department and with third party suppliers to make the best use of available resources and optimise service delivery ensuring two-way communication and understanding of technical issues. The SBU works within an ITIL service management framework. The IM & T Technical Specialist should be educated … applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader , it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments , please contact the Recruitment Team on Further Information For an informal discussion on the More ❯

Data Analyst will be to perform analyses of data from multiple sources to measure and provide insight into HUC operations and performance. Having reporting ownership of a specific HUC service line, they will ensure that contractual reports are completed on time. They will be part of a wider BI team working together to develop meaningful data that is understood … key systems to assist with reporting on Local and National Performance and Quality Requirements for our Integrated Urgent Care and Primary Care Services Undertake detailed data analyses of various service elements to understand and track performance trends Highlight and investigate data anomalies and assist the BI team in resolving discrepancies Communicate effectively with stakeholders to understand data content and … service requirements Use analytics to support operational service delivery, and provide evidence for business and strategic decision making Utilise BI tools such as Power BI to present complex technical work to a non-technical audience in a clear and concise matter Create and maintain accurate documentation, such as how-to guides and mapping schemas for end users More ❯

Lead to help diversify their client base across different government departments such as DWP, Home Office, MoD, etc. This role is ideal for a commercially minded senior/principal delivery consultant who combines strong technical delivery awareness in digital, data or technology services with excellent relationship-building skills, looking for a less utilisation-heavy role and more of … consultative approach and be used to selling outcomes (advisory, engineering, programmes of work) rather than off-the-shelf products. You will also scope bespoke solutions, co-create proposals with delivery teams, and set realistic expectations for delivery. This role is not about hard-sell tactics, we want someone who can act as a trusted advisor , building deep relationships and … shape data-driven consultancy solutions. Strategic Engagement: Position yourself as a credible, approachable advisor who navigates the political landscape with ease. Project Selling: Focus on consultancy teams and project delivery advisory work What We’re Looking For: Strong background in previous technical consulting (Data) and public sector expertise (this is a mandatory requirement) Established relationships within major government departments More ❯

Lead to help diversify their client base across different government departments such as DWP, Home Office, MoD, etc. This role is ideal for a commercially minded senior/principal delivery consultant who combines strong technical delivery awareness in digital, data or technology services with excellent relationship-building skills, looking for a less utilisation-heavy role and more of … consultative approach and be used to selling outcomes (advisory, engineering, programmes of work) rather than off-the-shelf products. You will also scope bespoke solutions, co-create proposals with delivery teams, and set realistic expectations for delivery. This role is not about hard-sell tactics, we want someone who can act as a trusted advisor , building deep relationships and … shape data-driven consultancy solutions. Strategic Engagement: Position yourself as a credible, approachable advisor who navigates the political landscape with ease. Project Selling: Focus on consultancy teams and project delivery advisory work What We’re Looking For: Strong background in previous technical consulting (Data) and public sector expertise (this is a mandatory requirement) Established relationships within major government departments More ❯

required; candidates must be eligible for SC clearance Qualifications: No specific qualifications required About the Role We're seeking a Senior Business Analyst to join a high-performing digital delivery team. The ideal candidate will bring proven experience in agile environments, strong analytical skills, and a deep understanding of public sector digital delivery. Key Responsibilities Conduct thorough requirements gathering … Scrum environment to ensure successful delivery. Essential Skills & Experience Strong core business analysis capabilities, including requirements definition and stakeholder management. Demonstrated experience in data modelling , API documentation , and digital service delivery . Proven success working within Agile/Scrum frameworks and contributing to high-performing agile teams . Proficiency with Jira and other agile delivery tools. Prior … experience working within the public sector (central or local government). Solid understanding of digital delivery practices in government or similar settings. Desirable Knowledge Awareness of Generative AI tools and their potential applications. Experience defining and managing data requirements across large-scale systems. Familiarity with API design and documentation standards. If you're an experienced Business Analyst looking to More ❯

55k plus 3% Bonus and 10% DV allowance Basingstoke This role requires candidates to go through SC and DV security clearance. Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team’s overarching objective of … delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment (VMWare) Windows Server administration 2016-2022 Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a More ❯

Governance policies. Additionally, the role involves regular data cleansing to maintain high-quality radiology data standards. The post holder will play a key role in supporting the imaging outsourcing service, ensuring that referral information, image transfers, and report turnaround times meet agreed standards. Full training and on-going support will be provided by the Radiology IT team. For further … systems/Microsoft software packages Skills Essential Data analysis experience using standard Microsoft tool Knowledge of RIS and PACS technology and its applications in an imaging department Aware of service level management and familiar with service delivery economics Understanding of the principles of audit and of providing data for audit Desirable Working knowledge of RIS, PACS & IEP … of staff Experience of trouble shooting and resolving IT systems queries within agreed boundaries Experience Essential Experience of using IT systems in a healthcare setting. Understanding of factors affecting service throughput and quality Knowledge of clinical processes within an Acute Trust setting Experience of problem management and transformational change Desirable Knowledge of working practices within Radiology Departments Previous administration More ❯

problem management - capturing and categorise incidents, and recurring incidents with a view to reducing the volume of incidents overall Execute incident and problem management framework as instructed by the Service Delivery Manager Deliver exceptional levels of customer service to internal customers Strict adherence to internal ICT controls Monitor ICT Service Desk compliance issues, taking remedial action More ❯

experience managing IT teams and vendors. Hands-on expertise in SAP S/4HANA , WMS , and cloud platforms (Azure or AWS). Strong knowledge of network administration , cybersecurity , and service delivery . Familiarity with EDI integration and ITIL/PMP methodologies . Excellent stakeholder management and communication skills. Ready to Lead the Change? If you’re a proactive More ❯

tools - particularly IBM QRadar , Splunk, and Microsoft Sentinel. Develop and refine SOC use cases, runbooks, and playbooks. Integrate emerging threat intelligence into monitoring and detection workflows. Liaise with clients, Service Delivery Managers, and technical teams to manage escalations and coordinate response. Maintain high standards of documentation, including post-incident reports and monthly performance packs. Support presales activities and More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

that designs, manufactures, installs, and services bespoke lifting and handling equipment. Following a recent acquisition of a specialist manufacturer of multi-directional forklift trucks, the company is expanding its service team and now has an excellent opportunity for an experienced Forklift Service Engineer to join their operation. As a Forklift Service Engineer, you'll be responsible for … the UK and within the company's factory. You'll be provided with a fully equipped company van and will work independently or as part of a small, supportive service team. You'll receive comprehensive product training and ongoing support but will also be expected to manage your own workload, meet deadlines, and uphold the company's high standards … on forklifts and lifting equipment Perform preventative maintenance and thorough examinations Work in accordance with issued RAMS and company procedures Liaise with site managers and customers to ensure efficient service delivery Manage van stock and coordinate with the parts department Job Requirements Strong mechanical background with solid diagnostic skills Experience with forklifts, agricultural, or industrial trucks Knowledge of More ❯

Risk Registers, Project Schedules, and other project documentation Assist in managing the resolution process to ensure project engineering/technical issues are rectified. Assisting in the roll-out of Service Management and Group Planner function. Support other Project Managers in the project implementation and ensure that projects progress smoothly through the company and according to agreed timescales. To represent More ❯

broadening our client s perishable sector up and down the supply chain. Our client is a market champion in sustainability, operations, and health & safety. The candidate will work with service teams and operations to deliver a range of exciting and challenging commercial projects in one of Europe's busiest ports to the highest standards. This role is at the … forefront of customer service delivery both internally and externally. The post holder requires a strong customer focus, commercial and operational foundation, and a passion for delivering world-class supply chain solutions nationally and internationally. The Business Development Manager will be working within the Commercial team out of our client's operational offices at the port. Reporting to the … cargo terminal having come online in 2019 and exciting infrastructure developments in the pipeline, the initial focus will be on strengthening the perishable offering and specialising in a unique service offering. From time to time, you will also be asked to contribute to other business pillars: Ferry, Cargo, Cruise, Property, and Marina (the 5 pillars), and departments ranging from More ❯

manage demand for essential suppliers. Want to be a part of it? What will you be doing? You'll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLAs. Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance. You … for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

leading edge, teamwork is at the forefront of all they do, and personal development is encouraged at every stage. Job Role – Project and Enterprise Risk Manager Reporting to the Service Delivery Manager the Project and Enterprise Risk Manager will drive the On-time, On-cost, On-quality delivery of complex projects across multiple sites to ensure critical … aircraft availability and meet stringent contractual KPIs Duties – Project and Enterprise Risk Manager Project Management: Control and manage planning baselines for the effective delivery of multiple, concurrent modification and upgrade projects. Enterprise Risk Management: Identify, analyse, and robustly manage project and enterprise risks, developing contingency plans to ensure operational continuity and financial stability. Quantitative Schedule Risk Analysis (QSRA): Deploy More ❯

configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You'll also take ownership of hardware and service procurement processes. In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic … integration projects. Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance. Manage procurement of hardware and services, including raising purchase orders. Respond to and prioritise service desk incidents efficiently, maintaining a high level of service. Proactively identify opportunities for automation and process improvement to reduce future support requests. Train and support end users with patience … professionalism, and clear communication. Skills and Experience Minimum of 2 years' experience in IT support within a team environment. Strong knowledge of Microsoft Office and hardware/service procurement processes. Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software. Comfortable working with 3rd party service providers and maintaining effective relationships. Exceptional communication and documentation More ❯

Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm With an option to work half day on Friday (4hrs) Summary: As an IT Analyst, you will ensure effective service delivery for the infrastructure of IT systems, Vulnerability and asset management within the EAME region. You will be challenged to investigate and report on business IT issues, driving … continuous Customer Experience (CX) and Service Level improvements to the business. Job Responsibilities: Responsible for the delivery of IT services, including system and infrastructure support, Conduct updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure. Provides effective technical solutions to routine functional challenges via sound More ❯

as Office 365, Windows Server and enterprise-grade security and networking infrastructure, you will guide clients through seamless adoption and integration of these platforms. Key Responsibilities Solution Design and Delivery Lead the deployment of Microsoft infrastructure and cloud solutions in accordance with our technical baselines and best practices. Ensure all implementations are thoroughly documented and meet our rigorous quality … operational goals. Provide training, support, and guidance to facilitate successful adoption and long-term value realization. Project Transition and Quality Assurance Oversee the handover of completed projects to our Service Delivery team, ensuring all quality assurance protocols are met. Conduct post-implementation reviews to validate outcomes and identify opportunities for improvement. Strategic Contribution Contribute to the evolution of … enhance account management. Create and maintain high-quality documentation. Communicate technical updates clearly to both technical and non-technical audiences. Engage with senior stakeholders, including C-suite, during project delivery and pre-sales. Guide baseline decisions and ensure alignment across the PS team. Drive internal efficiency and process improvements. Mentor junior team members and support onboarding initiatives. Maintain KPIs More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

sales function such as quoting, proposal development, forecast support and administrative activity. Job Scope This role primarily interacts with sales teams, sales support, order processing, sales engineering, marketing, and service delivery in addition to direct customer facing activities and lead generation. Required Experience/Qualifications Bachelor’s degree preferably in business, technology or telecommunication sales, or equivalent combination … of Experience with or interest in the activities of a Global Managed Service provider applicable education/experience. Ambition for a long-term career in global enterprise sales Strong research and analytical abilities. Excellent verbal and written communication skills. Strong interpersonal skills, working well in team environments Ability to work independently and as part of a team in a … and in spite of initial uncertainty about the outcome. Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to More ❯

career? Whether you're a senior technologist, legal operations expert, or innovation lead ready for your next step, this is your opportunity to shape the future of legal tech delivery at a forward-thinking firm. We're hiring a Head of Legal Technology & Innovation — a strategic, hands-on senior leader who will drive the adoption and optimisation of legal … business. You don't need to have held this exact title before. If you've led impactful tech initiatives, collaborated across teams, and have a vision for smarter legal service delivery, we want to hear from you. The firm operates a hybrid agile working policy allowing employees to work from home (or another UK location) for up to … of technology-based innovation across legal and support teams. Deliver training and change management programs for tech adoption. Technology Implementation & Adoption Serve as subject matter expert for key legal delivery tools including Relativity (e-disclosure), Luminance, Orbital Residential, Avail (AI tools), DocuSign (e-signature), and Bighand Matter Pricing and Profitability (legal budgeting). Lead integration, configuration, and customisation of More ❯