651 to 675 of 1,390 Service Delivery Jobs in the UK

resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be … a set of rules, we trust our people, we provide meaningful goals and we let them fly. In this role you'll bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently … met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing). • Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas More ❯

assess and prioritise tasks without close supervision. You'll also get: A competitive basic salary The option to buy additional holiday Health and wellbeing benefits including a virtual GP service Exclusive discounts from our technology partners (HP, Dell, Apple etc) If you think this could be you, and you'd enjoy working for a leading global technology business, then … workflow-based automation. Act as a SME for number of solutions developed by the team and support/assist end users to leverage complete benefit of the solution. Continual delivery of new applications/features to a high quality by consistently reviewing other developers code and communicating/providing feedback when required. Stakeholder engagement will be key, and you … will establish and maintain good relationships with the stakeholders both internally and in the customer organisation, and the various service delivery teams within Computacenter. Champion Automation within the organisation. What you'll need Install and configure solutions for the new customer and assist internal and external users with support queries. Participate with the development team in the design More ❯

values and beliefs of an employee of the NHS Committed to high quality patient care and patient experience Respectful to and able to promote equality in opportunity, employment, and service delivery Committed to continuous professional development and personal growth Able to work within the trust's attendance targets Ability to perform the requirements of the post to an … MCSE/MCSA or equivalent qualification. PRINCE2 Foundation. ITIL Foundation Management of Cloud compute platforms (IaaS, PaaS & SaaS) from multiple vendors including Availability, Scaling, Costs & Security. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Berkshire NHS Foundation Trust Address Royal Berkshire NHS Foundation Trust Reading RG1 5AN Employer's website https://www.royalberkshire.nhs.uk/ More ❯

configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You'll also take ownership of hardware and service procurement processes. In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic … integration projects. Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance. Manage procurement of hardware and services, including raising purchase orders. Respond to and prioritise service desk incidents efficiently, maintaining a high level of service. Proactively identify opportunities for automation and process improvement to reduce future support requests. Train and support end users with patience … professionalism, and clear communication. Skills and Experience Minimum of 2 years' experience in IT support within a team environment. Strong knowledge of Microsoft Office and hardware/service procurement processes. Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software. Comfortable working with 3rd party service providers and maintaining effective relationships. Exceptional communication and documentation More ❯

IT Senior Manager, D&A Delivery page is loaded IT Senior Manager, D&A Delivery Apply locations London, United Kingdom time type Full time posted on Posted 9 Days Ago time left to apply End Date: September 19, 2025 (30+ days left to apply) job requisition id JREQ9087 About Us Tate and Lyle is a successful organisation with … capabilities, reallocation of resources and investment to become a leaner, more agile company, leveraging latest technology, process insight and ways of working. About this role: The Senior Data & Analytics Delivery Manager plays a critical role in overseeing the end-to-end delivery of demand for the function. This position is responsible for scheduling demand, on-boarding and offboarding … 3rd party delivery partners, ensuring delivery is within agreed timelines and cost, and for managing adherence to process, guidelines and standards. This senior manager works closely with the functional towers, D&A Solution Designers, development partners and agile teams to ensure a smooth design and delivery process, which delivers the business requirements. This role has line management More ❯

solution issues. You will have the ability to identify and support continuous improvement, focussing on quality measures and technical specialist knowledge, to ensure a consistent, repeatable model approach to service delivery. You will be expected to be onsite with the Customer Support teams in Zellis locations during the working month, primarily where your own team is located but with … updated on new product releases and support knowledge sharing across the team. Identify and manage risks, and actively pursue personal and professional development. Skills & experience Skills & Experience Customer Support & Service Delivery Proven experience delivering support or operational services for small-to-medium software, advisory, or managed service customers; HCM industry knowledge is a plus. Committed to achieving … SLAs, KPIs, and delivering excellent customer service and outcomes. Skilled in reducing inbound demand and improving customer satisfaction through NPS and pulse surveys. Communication & Collaboration Strong verbal and written communication across multiple channels; able to influence peers and customers. Effective team player with experience supporting peers and helping junior colleagues develop. Contributed to shared team resources (e.g. asset libraries More ❯

Job summary Are you passionate about ICT Service Delivery and ready to make a real difference in healthcare? DSFS Ltd is looking for a motivated and detail-oriented Identity & Access Management - Support Supervisor to join our ICT department. In this role, you will work closely with the ICT End User Services Lead to manage and enhance the Trust … systems is allocated accurately, securely, and efficiently, so that staff have the right access at the right time to carry out their roles effectively. Your work will support the delivery of safe, high-quality care to patients by ensuring our systems are reliable, secure, and well-managed. As part of the ICT End User Services team, you will have … your own areas of responsibility and be at the forefront of delivering a service that is essential to the Trust's operations. This is a hands-on, service-focused role, where attention to detail, clear communication, and a strong understanding of access management are crucial. You will work as part of a supportive team that is fully committed More ❯

working as engineers solving complex cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details : Employment: Contract (outside of IR35) Security Level: Must have live DV- clearance … About the role: Successful candidates will be working as part of an on-site team to maintain and support a managed cross-domain service using a wide range of technology, platforms and tools. The team employ site reliability engineering tools and practices to continuously verify and improve the service. Responsibilities: Build and Deploy code from multiple project teams: Maintenance … and administration of a CI pipeline building artefacts using Java, Maven and NPM. Configuration and execution of component and service acceptance test suites using Maven and Cypress. Deployment and configuration of tested services using Terraform and Ansible. Target platforms include OpenShift, RHEL/CentOS and Docker. Configuration and deployment of third-party appliances and software services. Verification & Monitoring: Track More ❯

ServiceNow Product Owner Location: Watford | Full Time | Permanent | c. £75,000 Be part of a major digital transformation and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're looking … role in delivering efficient, reliable, and secure IT services. You'll lead the implementation and evolution of ServiceNow, working across teams to design scalable solutions, manage integrations, and enhance service delivery processes. What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. … improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows More ❯

be responsible for the management of IT Suppliers and their services, ensuring they deliver to their contractual commitments. The Head of Strategic Supplier Management will report directly into the Service Delivery Director and will drive cohesion and standardisation across the IT organisation. You will use your experience and expertise within Supplier Relationship Management to be successful in the … of the suppliers. You will work closely with our procurement team to ensure appropriate supplier selection, on-boarding and off-boarding when required. About You Highly experienced in IT Service Management or Supplier Management, preferably in complex, multi-national organisations Proven experience in working with the ITIL methodology Experience in strategic Supplier Management Ability to communicate and build relationships … outside the IT function, and to foster a collaborative working relationship with various stakeholders Knowledge and use of Service Management software, preferably ServiceNow Effective Supplier Management focussing on continual service improvement and ensuring continued alignment with a changing Business. Professionalism, tenacity, and attention to detail particularly with performance reporting Strong interpersonal, management and influencing skills An extensive understanding More ❯

national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services … non-functional technical testing experience. Proficient in Automation Testing and test analysis using technologies Desirable Working knowledge of the NHS or the Health sector Understanding and knowledge of health service terminology and information requirements Knowledge of DHCW and how it supports the NHS. Experience Essential Significant experience of working in a testing role with use of testing tools Experience … knowledge and applicable practical experience, across a range of work methods and practices Proven experience in the analysis, testing and product management of digital systems. Proven record in the delivery and support of major digital products and services Experience in coaching and mentoring staff; specifically agile and multi-disciplinary teams Excellent understanding of translating business/functional requirements into More ❯

Fulbright. The team reporting into the Application Support Manager is responsible for all aspects pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem … resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT community). Accountable for cataloguing, remediation and maintenance of test and production application assets including application related O/S patching. … entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst More ❯

Fast growing digital specialist having their best year. Service desk management, client support. Project work and excellent career development. *1 day per week minimum in the Manchester office.Service Desk Manager needed to join one of the North-West’s best eCommerce digital marketing businesses at their central Manchester office. If you have experience within a software house, eCommerce business … with developers triaging support issues - this is a great role for you! What skills you’ll be needing Minimum 3 years’ experience in a project management, technical support or service delivery role within the tech industry. Commercial awareness with the ability to monitor and report on support performance and budgets. Experience working with agile methodologies such as Scrum … and Kanban and tracking deliverables through the SDLC. Passion for delivering excellent customer service and technical solutions. Ability to manage multiple support streams and client relationships simultaneously. Strong organisational and time-management skills. Willingness to learn and support with technical documentation and process optimisation. Adobe Commerce knowledge is highly advantageous, but not essential. What you’ll be doing You More ❯

New Job Alert - Senior Data Analyst - Local Government Transformation A UK local authority is undertaking a significant, multi-year transformation programme across core service areas including Adult Social Care , Children's Services , and Housing . This programme is data-led and insight-driven, aiming to modernise outdated systems, improve service delivery, and foster a culture of continuous … of frontline services Link and reconcile data from disconnected systems to provide accurate, meaningful insights Coach non-technical staff to build internal understanding and capability in data usage Support service leaders in making informed decisions around resources, costs, and delivery models Essential Skills & Experience MUST have recent experience in Local Government or Council settings (Experience with public sector … validation) Familiarity with relevant local government systems, ideally including: Liquid Logic, Mosaic, NEC, RIO, Academy, Jigsaw Experience cleansing and aligning data from multiple disconnected sources Strong understanding of public service data needs (e.g. adult social care, children's services, housing) Able to work independently and collaborate across technical and non-technical teams Desirable (But Not Essential) NHS or public More ❯

within the Digital Directorate, the Digital Innovation Lead will work as part of the WAST Digital Team creating innovative digital solutions which will have a significant impact on the delivery of our Digital Strategy and directly impacting on patients and staff. This role is integral to enabling a more user-centred, inclusive and problem-first approach to digital innovation … implementation of solutions that form part of the newly refreshed Digital Strategy impacting on a wide range of operational, clinical and business systems fundamentally important to the Welsh Ambulance Service NHS University Trust. Solutions may be in house tools and applications, better optimising what we already have or procurement of new products. The Digital Innovation Lead will lead on … environment to utilise flexible and innovative procurement in line with new legislation. This role is part of our new dynamic Digital Innovation and Transformation Team at the Welsh Ambulance Service NHS University Trust. This team is at the forefront of driving our digital transformation strategy, focusing on innovative solutions to enhance service delivery and operational efficiency. We More ❯

considering long-term sustainability in all our decisions. In this new role, you will support GPS in expanding and leveraging a network of international partners. This will enable the delivery of professional services skills and capabilities to meet the needs of our customers in regions and territories outside of our core operating countries of the UK, France, and Germany. … develop the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … in the qualification of international opportunities, advising on the best use of the existing international partner network and/or the need to source potential new partners to provide delivery capabilities. Working collaboratively with Partner Management colleagues across Computacenter you will source the most appropriate skills and experience (CVs/profiles) to meet customer requirements to ensure quality delivery More ❯

areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to … Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with … and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery More ❯

key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain project plans and track progress to ensure successful delivery of projects. Liaise internally with colleagues to ensure all quality standards are achieved. Maintain strong relationships with members of the client team. Produce insightful reports for clients to support … of their programmes and events. Raise issues that may impact the RAID log. Escalate risks to ensure appropriate action is taken to mitigate them. Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships. Key Skills/Experience Required: Proficiency in Microsoft Office, including Excel (using VLOOKUP, pivot tables highly desirable) Experience More ❯

Excellent communication skills at all levels Experience of engaging directly with customers, and customer facing teams Understanding of supplier management Understanding and proven ability to define complex sales and service delivery processes Ability to build relationships and collaborate within a complex matrix structure e.g Vodafone Group Good communication and influencing skills for dealing with internal and external stakeholders … technical solutions into enablement for Account Managers and Sales Specialists Knowledge of Cyber Security, understanding of the technology and best in breed partners Broad understanding of Telecommunications/Communication Service Provider marketing, capability, products, etc Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and More ❯

Excellent communication skills at all levels Experience of engaging directly with customers, and customer facing teams Understanding of supplier management Understanding and proven ability to define complex sales and service delivery processes Ability to build relationships and collaborate within a complex matrix structure e.g Vodafone Group Good communication and influencing skills for dealing with internal and external stakeholders … technical solutions into enablement for Account Managers and Sales Specialists Knowledge of Cyber Security, understanding of the technology and best in breed partners Broad understanding of Telecommunications/Communication Service Provider marketing, capability, products, etc Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and More ❯

user needs and identifying underlying challenges to deliver solutions that enhance their standing as a premier dairy/food producer and supplier. You will report directly to the IT Service Delivery Manager and play a key role in their IT operations. Day-to-day of the role: Provide 1st and 2nd line IT support for business applications, systems … and networks, emphasizing analytical problem-solving to address issues effectively. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and prevent future occurrences. Install, configure, and maintain software and hardware components of computer and More ❯

Senior Account Manager (Maternity Cover) The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days a week. Summary Based on experience Job type Holidays … a laugh. This is a fixed term Senior Account Manager role, located in lovely Leith. The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days … retention Build strong and enduring consultative relationships with members of the client teams as a main and supporting point of contact Work with the team to i) manage the delivery of strategic content marketing solutions to clients and ii) ensure Rationale solutions and service delivery achieves the highest levels of client satisfaction at all times Run and More ❯

Role: Senior IT Field Delivery Engineer Location: Maidstone Contract Type: Permanent Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service … application related incidents to customer/manufacturer procedures and specifications where required. Complete IMAC projects to customer procedures and specifications where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. Achieve the KPI More ❯

Looking for a role that blends technical expertise with impactful service delivery? Join a trusted specialist in building management systems, known for delivering tailored solutions that optimise energy efficiency, enhance system performance, and ensure reliability for clients across commercial, industrial, and public sectors. With a strong track record of innovation and long-term client partnerships, the organisation continues … to play a vital role in advancing smarter, greener building technologies across the UK. The team is seeking a skilled BMS Service Engineer with hands-on experience in the service, maintenance, and optimisation of BMS systems. Ready to take the next step in advancing smarter building technologies? Apply now! Responsibilities: Attend sites for PPM, servicing, breakdowns, and remedial … days holiday + birthday off after 1 year Business mileage & expense reimbursement Company laptop, phone & tools provided Car allowance or travel cost reimbursement Company pension & health cover Death in service cover Branded workwear provided Regular team socials (Christmas parties, etc.) Dedicated training plan depending on your background Shadowing with experienced engineers All certifications paid for (BMS, electrical, software, etc. More ❯

market strategies for Premier Support and Managed Services, aligning offerings with market trends and customer needs. Supporting the development and monetization of the Channel Partner Support Program, working with service providers, carriers, resellers on onboarding, training, certification and integrated support solutions. Conducting market research, competitor analysis, and identify opportunities for service differentiation, pricing, and packaging. Overseeing the lifecycle … of support and managed service products, from concept and positioning to sales enablement and post-launch performance analysis. Engaging directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments. Cultivating and growing relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive brand awareness and market penetration. Monitoring … relevant KPIs and market feedback, providing data-driven recommendations to continuously improve offerings and execution. Partnering closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy. What we're looking for 5+ years in business development, technical support, partner programs, or managed services, ideally in enterprise More ❯