Birmingham, West Midlands, West Midlands (County), United Kingdom
Reed Technology
Technology are working with a client in Birmingham who require a Project Manager to support the Transition Manager in delivering two strategic initiatives Transitioning service management operations to a new provider. Improving service management maturity and optimising service delivery. Key Responsibilities: Coordinate project activities and maintain detailed … budget. Identify and manage project risks and issues. Communicate with stakeholders and prepare reports. Skills: Strong organisational, coordination, and communication skills. Knowledge of ITIL service management frameworks. Ability to manage multiple priorities and work collaboratively. Qualifications: Proven experience managing Service Management projects within Critical National Infrastructure (CNI). … Project management certification (PRINCE2 Practitioner, PMP, or Agile). Experience in IT service transitions and service management maturity improvement projects. Experience in public sector or critical national infrastructure environments. Vetting Level: Level C vetting required. If you have the relevant experience to carry out the role outlined above More ❯
qualifications and skills for this job Find out below, and hit apply to be considered. We’re looking for a proactive and experienced IT Service Manager to join our team and play a crucial role in delivering high-quality IT services across the organisation. In this role, you’ll … ensure that services consistently meet agreed Service Level Agreements (SLAs), maintaining operational excellence and reliability. You’ll also support change projects by leading service transition activities, ensuring new services are seamlessly integrated into operations, and provide essential support for incident management, driving prompt resolutions for key services. This … is a fantastic opportunity to make a significant impact on the performance and delivery of IT services in a dynamic environment. In this role, you will own and manage the IT service relationship with internal customers, acting as the primary point of contact for all service-related More ❯
IT department for an IT Support Engineer to join us and be based out of our operation in Southampton. Reporting to the UK IT ServiceDelivery Team Manager, our ideal candidate will support in running the 24/7 Office Automation support of DP World UK Terminals. They … software, with a focus on Cyber Security. Collaborate with vendor support to resolve technical issues. Participate in the on-call rota of the IT Service Desk Team. Contribute to continuous business improvement and meeting business objectives. What will you Bring: IT-related degree or equivalent qualification/experience. Microsoft … DP World family comprises of Syncreon, Imperial and P&O. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions More ❯
installation procedures to ensure successful integration of systems hardware/software. Develops and recommends technical strategies and solutions to maintain and/or expand service levels. Monitors and analyses network, and provides results on a regular basis. Takes corrective action to improve data network. Responds to emergency situations and … and update documentation sets Propose improvement plans ( technical & human activity ) Propose improvements for our network management tools/Configuration. Analyse reporting before used by ServiceDelivery Manager Understand vendor product/solution evolutions Skills/Experience: Minimum 5 years’ experience in Networking Field with vendor products like Cisco More ❯
journey across a wide range of disciplines from basic language skills through to tactical and strategic operational training. You'll work with Air Sector ServiceDelivery Units, FalconWorks Systems and Platform teams as well as key external partners to define and develop the solution in accordance with customer … around areas of development Work closely with cross-functional teams including project management, design, engineering, IM&T and business development to ensure seamless product delivery Lead sprint planning sessions, daily stand-ups, and stakeholder reviews Your skills and experiences: Essential Understanding of training management systems Requirement Management Experience John More ❯
our sales force and regional partners-to ensure new and existing customers realize the full value of SnapLogic's solutions. You will oversee the delivery of consulting packages designed to increase adoption, guiding our expansion into new markets and emerging technologies (including agentic processing). This is an excellent … footprint. Market Expansion & Agentic Processing: Drive SnapLogic's entry into new markets, including agentic processing, by assessing opportunities, defining strategic approaches, and ensuring effective service offerings. Stay informed of industry trends and emerging technologies to shape consulting solutions and best practices. Strategic Planning & Operations: Forecast, plan, and manage resources … to meet both current and future engagement demands. Create and refine servicedelivery methodologies that optimize customer experience and success. Provide regular progress reports and status updates to senior leadership, advocating for resources and support where necessary. Cross-Functional Collaboration: Serve as the key liaison between Professional Services More ❯
undergoing a Banner SaaS implementation . Our client needs an experienced Banner Architect/Consultant to provide specialist input across technical architecture, integration, and service delivery. This is a critical role focused on injecting Banner domain expertise and centred on keeping the project on track through a fast-paced … delivery phase. Role: Act as the Contract Banner subject matter expert , you will advise on best practices for Banner SaaS and Banner v9 implementations You will lead on architecture decisions , particularly around integration design using Ethos, Data Connect , and potentially Insights Coordinating with project teams and stakeholder, you will … aim to align technical delivery with business objectives Support data modelling and transformation , especially in a SaaS context Ensure scalable, maintainable, and secure integration strategies Offer guidance on servicedelivery best practices across the Banner ecosystem Skills/Experience: Strong hands-on experience with Banner SaaS or More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Spectrum It Recruitment Limited
undergoing a Banner SaaS implementation . Our client needs an experienced Banner Architect/Consultant to provide specialist input across technical architecture, integration, and service delivery. This is a critical role focused on injecting Banner domain expertise and centred on keeping the project on track through a fast-paced … delivery phase. Role: Act as the Contract Banner subject matter expert , you will advise on best practices for Banner SaaS and Banner v9 implementations You will lead on architecture decisions , particularly around integration design using Ethos, Data Connect , and potentially Insights Coordinating with project teams and stakeholder, you will … aim to align technical delivery with business objectives Support data modelling and transformation , especially in a SaaS context Ensure scalable, maintainable, and secure integration strategies Offer guidance on servicedelivery best practices across the Banner ecosystem Skills/Experience: Strong hands-on experience with Banner SaaS or More ❯
days per week onsite 4.5 day working week (Half day Fridays) About Us Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands. As a company, we're ever evolving, using cutting-edge tech and a drive … communication strategies between CS and the business. Own the CS comms scheme. Manage and report on capacity of the team based on the current servicedelivery profile. Share with GHOCS/VP of CS any risks, challenges and opportunities on the resourcing and capacity. Forecast and predict with … enabled where required. Attend key customer meetings to mentor and train CSMs to deliver undeniable ROI and a consistent client experience. METRICS Own the delivery of the key metrics for the CS function, ensuring data is available from CSMs for consistent reporting and communication across: Net Retention (monitoring and More ❯
cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink … accountability. • Work closely with internal teams to craft IT & digital solutions tailored to public sector challenges. • Partner with internal Akkodis teams to ensure seamless servicedelivery and business scalability. • Collaborate with Talent Acquisition to allocate and mobilise resources effectively, optimising consultant engagement. • Provide regular insights through reports and More ❯
managing a portfolio of high-profile clients, building strong relationships, and acting as a trusted advisor. They will work closely with sales, support, and delivery teams to ensure customers receive top-tier service and stay engaged with new product developments. Key responsibilities include: ?? Strengthening relationships with existing clients … and understanding their business needs. ?? Identifying opportunities for growth and upselling additional solutions. ?? Collaborating with internal teams to improve servicedelivery and resolve issues efficiently. ?? Keeping clients informed about new features, updates, and industry trends. ?? Creating a sense of community among customers, fostering collaboration and shared insights. The More ❯
decision-making processes. You will be an integral part of our team, working closely with cross-functional departments to ensure our clients receive unparalleled service and value from our products. By understanding and anticipating client needs, you will help our team deliver tailored solutions that drive client success and … relationship management role Managing and executing change, able to recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with servicedelivery team Strong collaboration & interpersonal skills Experience, managing accounts in highly competitive environments Ability to effectively communicate at executive level Problem solving skills More ❯
a full facilities management service. We hold contracts with many major Universities year in year out and we design and perform a programme of service that delivers whatever the timescale. We provide a national operation which varies from an individual service or as part of an integrated solution. … Our customers keep choosing us because of our positive attitude, and understanding of their challenges and they recognise the quality of our servicedelivery that comes with a promise With a National portfolio of over 21 Universities and leading private accommodation providers, the Company is seeking to build More ❯
to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Foot Mobile Engineer CBRE Global Workplace Solutions is a … chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer ServiceDelivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk More ❯
position responsible not only for the technical management and development of the platform, but also for ensuring the operational excellence, governance, and quality of servicedelivery across the organization. Key Responsibilities: Serve as the SME for the full ServiceNow product set, responsible for its development, operational deliveryMore ❯
differing endpoints, technologies and data structures Provide expert guidance on Azure integration component implementation, configuration and customisation to meet business requirements. As part of ServiceDelivery, provide support to troubleshoot and resolve issues with data and application integrations and related environments. Collaborate with stakeholders at all levels to More ❯
within HRSD What We're Looking For: Strong hands-on experience implementing ServiceNow HRSD (HR Pro) - 2 implementations minimum. A strong understanding of HR ServiceDelivery workflows and best practices. Experience in configuring and customising ServiceNow HR modules. Excellent stakeholder management and communication skills. You must be willing More ❯
solutions Coordination of incident response process Overseeing the operation and enhancement of the SOC Serving as the single point of contact for users and servicedelivery Leading and managing the SOC team, including process evaluation and improvement Communication with key stakeholders and presentation of technical topics at client More ❯
to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the ServiceDelivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective More ❯
the heart of our community, ensuring resident wellbeing through engaging programming and exceptional customer service. You'll manage resident experiences, from seamless communication and servicedelivery to creating and executing community events and initiatives. Your role will also involve managing social media channels, handling administrative tasks, and supporting More ❯
a Workday Adaptive Planning consultant, you will be a pivotal member of the VirtualResource team, focusing on: Ensuring the seamless deployment and post-deployment servicedelivery of Workday Adaptive Planning solutions tailored to the customer's landscape. Handling all configuration and functional adjustments required in the client environment More ❯
will shape Softwire's propositions and proposals to meet both new and existing clients' goals. You will also develop deep expertise in Softwire's service offerings and how they can address industry-specific challenges. You will be a senior member of the Media & Entertainment leadership team, reporting to the … You will nurture these accounts by identifying opportunities for cross-sell/upsell of additional services that deliver value to the client. Working alongside Delivery Principals, you'll ensure our clients receive excellent servicedelivery and outcomes. You will act as a point of escalation for client … for our sales strategy, win themes, proposal content and overall bid quality. You'll make effective use of Softwire's existing knowledge base and delivery experts to craft compelling, tailored proposals in response to client RFPs or briefs. A key part of the role is leading client presentations and More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Softwire
will shape Softwire's propositions and proposals to meet both new and existing clients' goals. You will also develop deep expertise in Softwire's service offerings and how they can address industry-specific challenges. You will be a senior member of the Media & Entertainment leadership team, reporting to the … You will nurture these accounts by identifying opportunities for cross-sell/upsell of additional services that deliver value to the client. Working alongside Delivery Principals, you'll ensure our clients receive excellent servicedelivery and outcomes. You will act as a point of escalation for client … for our sales strategy, win themes, proposal content and overall bid quality. You'll make effective use of Softwire's existing knowledge base and delivery experts to craft compelling, tailored proposals in response to client RFPs or briefs. A key part of the role is leading client presentations and More ❯
Nesco Resource is seeking a Data Center Technician in the Heathrow UK area. This is an opportunity to work alongside a premier International IT ServiceDelivery Integrator for a financial customer where proficient server break-fix skills are necessary. This is a full-time opportunity with specific shift More ❯
Avionics Engineering Programme (Microsoft project) on behalf of the control account manager integration across the Avionics team and the wider Avionics teams in the servicedelivery units Holding weekly Programme review meetings with AVS and SDU Sub Cam teams to update the programme directly with teams via these More ❯