Dumfries, Dumfries & Galloway, UK Hybrid / WFH Options
Ito World
of 3-5 direct reports What you’ll do: Lead all areas of global customer operations and support services (predominantly monitoring, incident, problem, and changemanagement) ensuring we meet our contractual obligations and deliver on our customers’ expectations, aligned with the ITIL 4 framework Take ownership of all … data and technology expertise Proactively communicate directly with our customers, and take accountability for service reviews, new releases and, other customer governance mechanisms (e.g. Change Advisory Boards) Lead a programme of continuous service improvement that delivers both an ever-improving service and outstanding customer experience Build our automation capability … in a B2B/Enterprise context and understand the importance of aligning to customer outcomes Experience managing teams, ideally aligned to ITIL 4 service management function Transit experience a plus Key Skills and Experience: Experience leading B2B service management functions ITIL certified (preferably ITIL 4, although we can More ❯
Moffat, Dumfries & Galloway, UK Hybrid / WFH Options
Ito World
of 3-5 direct reports What you’ll do: Lead all areas of global customer operations and support services (predominantly monitoring, incident, problem, and changemanagement) ensuring we meet our contractual obligations and deliver on our customers’ expectations, aligned with the ITIL 4 framework Take ownership of all … data and technology expertise Proactively communicate directly with our customers, and take accountability for service reviews, new releases and, other customer governance mechanisms (e.g. Change Advisory Boards) Lead a programme of continuous service improvement that delivers both an ever-improving service and outstanding customer experience Build our automation capability … in a B2B/Enterprise context and understand the importance of aligning to customer outcomes Experience managing teams, ideally aligned to ITIL 4 service management function Transit experience a plus Key Skills and Experience: Experience leading B2B service management functions ITIL certified (preferably ITIL 4, although we can More ❯
birmingham, midlands, united kingdom Hybrid / WFH Options
Langham Recruitment
and oversee training resource allocation. Define strategy and learning frameworks to support the rollout of digital systems. Collaborate with stakeholders across Cyber Security, HR, Change, and Data teams. Oversee the training budget, platform management and reporting on ROI. Ensure high standards in training materials, assessments, and post-implementation … reviews. Requirements: Extensive experience in IT Training and strategy/delivery leadership Proven team management experience and excellent stakeholder engagement skills. Strong knowledge of instructional design, learning platforms and training delivery models. Experience with ERP/CRM Systems Training such as Dynamics, SAP or Microsoft technologies. Strong understanding of … business processes and changemanagement principles. Benefits: £65,000 + 5% bonus + £5K car allowance Flexible hours Hybrid Working Healthcare Share Scheme Pension Private Medical Dental insurance/eyecare Discounts Buy extra holiday More ❯
Solihull, England, United Kingdom Hybrid / WFH Options
Langham Recruitment
and oversee training resource allocation. Define strategy and learning frameworks to support the rollout of digital systems. Collaborate with stakeholders across Cyber Security, HR, Change, and Data teams. Oversee the training budget, platform management and reporting on ROI. Ensure high standards in training materials, assessments, and post-implementation … reviews. Requirements: Extensive experience in IT Training and strategy/delivery leadership Proven team management experience and excellent stakeholder engagement skills. Strong knowledge of instructional design, learning platforms and training delivery models. Experience with ERP/CRM Systems Training such as Dynamics, SAP or Microsoft technologies. Strong understanding of … business processes and changemanagement principles. Benefits: £65,000 + 5% bonus + £5K car allowance Flexible hours Hybrid Working Healthcare Share Scheme Pension Private Medical Dental insurance/eyecare Discounts Buy extra holiday More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Leonardo
role will lead and manage a multi-disciplinary engineering team to deliver product development projects. The Engineering Manager will provide the engineering leadership and management in collaboration with the Chief Engineer, to identify, develop, deliver and support the technical solutions to meet the needs of the customer. What you … Production Needs and Support requirements. Typical day to day tasks include: Leading the Engineering aspects of the Project, ensuring technical quality, schedule and budget Management of cross-site, multi-disciplined engineering teams, ensuring that roles within the teams are clearly defined Create a positive working relationship with customers and … documented and works within its designated environment Ensure the design solution is compatible with the business area product road map Control project configuration and changemanagement to ensure design reuse is maximised. Support the management of Suppliers and project Make or Buy decisions Candidate concept solutions are More ❯
Glossop, Derbyshire, United Kingdom Hybrid / WFH Options
Adria Solutions Ltd
strategic and forward-thinking Head of Digital Transformation to lead the evolution of their digital systems and tools. This role goes beyond traditional IT management-it's focused on delivering impactful change and driving smarter, more efficient operations across the business. Reporting to the Business Operations Director, you … future growth. From optimising ERP systems to introducing automation and new technologies, your work will be central to business improvement. Key Responsibilities Business Strategy & Change Deliver a digital transformation roadmap aligned with business objectives Identify and implement process improvements, automation, and AI opportunities Collaborate with stakeholders across departments to … of business processes and how digital tools drive efficiency and growth Hands-on experience with ERP systems (e.g., SAP, Dynamics, NetSuite) Strong leadership and changemanagement skills Excellent stakeholder engagement and communication abilities Ability to build, manage, and develop high-performing IT teams Benefits Hybrid working with flexible More ❯
Solutions Consultant to lead complex engagements with large enterprise clients in the built environment sector. This consultative role requires deep process expertise, exceptional stakeholder management, and the ability to translate complex operational challenges into strategic technology solutions. What you'll do: Process Analysis & Strategic Consulting Conduct comprehensive process mapping … Design future-state process architectures that leverage our platform capabilities Lead detailed discovery sessions with multiple stakeholder groups to understand intricate business requirements Stakeholder Management & Relationship Building Navigate complex organisational structures to engage decision-makers across all levels Facilitate workshops and steering committees with diverse stakeholder groups (operations, IT … finance, project management) Build consensus among competing priorities and conflicting requirements Manage stakeholder expectations throughout lengthy implementation cycles Solution Design & Implementation Strategy Translate complex process requirements into tailored platform configurations Develop comprehensive implementation roadmaps with clear milestones and success metrics Design changemanagement strategies to ensure smooth More ❯
Solutions Consultant to lead complex engagements with large enterprise clients in the built environment sector. This consultative role requires deep process expertise, exceptional stakeholder management, and the ability to translate complex operational challenges into strategic technology solutions. What you'll do: Process Analysis & Strategic Consulting Conduct comprehensive process mapping … Design future-state process architectures that leverage our platform capabilities Lead detailed discovery sessions with multiple stakeholder groups to understand intricate business requirements Stakeholder Management & Relationship Building Navigate complex organisational structures to engage decision-makers across all levels Facilitate workshops and steering committees with diverse stakeholder groups (operations, IT … finance, project management) Build consensus among competing priorities and conflicting requirements Manage stakeholder expectations throughout lengthy implementation cycles Solution Design & Implementation Strategy Translate complex process requirements into tailored platform configurations Develop comprehensive implementation roadmaps with clear milestones and success metrics Design changemanagement strategies to ensure smooth More ❯
coordination and delivery of business and technical projects, ensuring they are completed on time, within budget, and to quality standards. Consistently demonstrate exceptional project management and delivery skills. Assist in defining project scope and objectives, engaging all relevant stakeholders and ensuring technical feasibility. Develop detailed project plans to establish … stakeholder relationships and project interdependencies, coordinating with multiple external suppliers for specialized skills. Implement and maintain quality control procedures and processes. Handle risk and changemanagement effectively. Manage changes to project scope, schedule, and costs using appropriate verification techniques. Collaborate closely with other group regions, including Heads of … Projects, Department Heads, IT Project Managers, Service Desk, Business Analysts, Solution Architects, and Database Administrators. Must Haves: Minimum of 5 years in a project management position. Experience with CRM, CDP and Web/eCommerce projects. Project Management professional qualification. Excellent planning and governance skills. Demonstrated expertise in creating More ❯
coordination and delivery of business and technical projects, ensuring they are completed on time, within budget, and to quality standards. Consistently demonstrate exceptional project management and delivery skills. Assist in defining project scope and objectives, engaging all relevant stakeholders and ensuring technical feasibility. Develop detailed project plans to establish … stakeholder relationships and project interdependencies, coordinating with multiple external suppliers for specialized skills. Implement and maintain quality control procedures and processes. Handle risk and changemanagement effectively. Manage changes to project scope, schedule, and costs using appropriate verification techniques. Collaborate closely with other group regions, including Heads of … Projects, Department Heads, IT Project Managers, Service Desk, Business Analysts, Solution Architects, and Database Administrators. Must Haves: Minimum of 5 years in a project management position. Experience with CRM, CDP and Web/eCommerce projects. Project Management professional qualification. Excellent planning and governance skills. Demonstrated expertise in creating More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Morson Talent
a commercially driven professional with a collaborative mindset and strong technical grounding to influence major construction outcomes. Key Responsibilities Include: - Deliver high-quality cost management services across all project stages, from early cost planning to final account settlement. - Support Business Unit Directors in achieving strategic and financial objectives. - Build … preparation of tender documentation, including marking schemes. - Evaluate tenders, report on outcomes, and support contract award recommendations. - Manage post-contract tasks including valuations, payments, changemanagement, and final accounts. - Act as Contract Administrator or Employer's Agent as required. - Produce clear and insightful reports and technical advice on … planning, estimating, and procurement strategies. - Thorough understanding of construction methods, materials, and relevant legislation. - Demonstrable experience managing contracts (NEC) and administering them. - Exceptional stakeholder management and communication skills. - Analytical thinker with strong financial acumen and problem-solving ability. - Highly proficient in MS Office (Outlook, Excel, Word, PowerPoint). What More ❯
london, south east england, united kingdom Hybrid / WFH Options
KPMG UK
unlock value from their assets and infrastructure. This is a fast-growing area offering exciting opportunities, building upon our global capabilities in Infrastructure, Asset Management and Data Analytics. We are seeking an ambitious and innovative professional who is passionate about infrastructure and technology to join our Asset Management … other KPMG teams to develop our offerings and value propositions. This is a client facing role for both business development and delivery, including stakeholder management and workshop facilitation. What will you be doing? Support the IAG InfraTech Lead in developing our InfraTech value propositions and deliver engagements Develop technology … and data analytics teams to develop and deploy proof of concepts and solutions Use your analytical skills to bring new insights to clients Support changemanagement of client teams to embed solutions and supporting processes, including training and upskilling client teams Develop internal networks with other data, analytics More ❯
slough, south east england, united kingdom Hybrid / WFH Options
KPMG UK
unlock value from their assets and infrastructure. This is a fast-growing area offering exciting opportunities, building upon our global capabilities in Infrastructure, Asset Management and Data Analytics. We are seeking an ambitious and innovative professional who is passionate about infrastructure and technology to join our Asset Management … other KPMG teams to develop our offerings and value propositions. This is a client facing role for both business development and delivery, including stakeholder management and workshop facilitation. What will you be doing? Support the IAG InfraTech Lead in developing our InfraTech value propositions and deliver engagements Develop technology … and data analytics teams to develop and deploy proof of concepts and solutions Use your analytical skills to bring new insights to clients Support changemanagement of client teams to embed solutions and supporting processes, including training and upskilling client teams Develop internal networks with other data, analytics More ❯
Exeter, Devon, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions
Business Readiness Manager/Change Readiness Manager/Business Change Manager Hybrid 6 months PAYE Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change … contact centre operations. Key Responsibilities: Lead business readiness planning aligned to project milestones Identify impacts across billing and CRM processes Engage stakeholders and drive change adoption Coordinate training and support for end users Manage go-live readiness and post-launch support Monitor risks and escalate readiness concerns Ideal Experience … in receiving tech into a business ideally a contact centre/customer service Proven experience in billing transformation Background in contact centre environments Strong changemanagement and stakeholder engagement skills If this is of interest please apply with your latest CV and I will be in touch to More ❯
Stratford-upon-avon, Warwickshire, United Kingdom Hybrid / WFH Options
Futura Design Ltd
a solution that is to quality, cost and time with technical integrity. Skills Required: Experience and good working knowledge of product creation and delivery, change control, product definition and changemanagement processes. Experience defining the customer level requirements for agreed features through the application of Use Case More ❯
SAP S/4 HANA. Broad IT technical understanding with troubleshooting skills. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Project management and organisational skills. Ability to work independently and collaboratively. Familiarity with GxP regulations and system validation. Financial acumen and budgeting skills. Desirable: Good understanding … of GxP practices and Computer Systems Validation (CSV). Knowledge of Prince2 & Agile methodologies. Good understanding of changemanagement best practices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or More ❯
SAP S/4 HANA. Broad IT technical understanding with troubleshooting skills. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Project management and organisational skills. Ability to work independently and collaboratively. Familiarity with GxP regulations and system validation. Financial acumen and budgeting skills. Desirable: Good understanding … of GxP practices and Computer Systems Validation (CSV). Knowledge of Prince2 & Agile methodologies. Good understanding of changemanagement best practices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or More ❯
SAP S/4 HANA. Broad IT technical understanding with troubleshooting skills. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Project management and organisational skills. Ability to work independently and collaboratively. Familiarity with GxP regulations and system validation. Financial acumen and budgeting skills. Desirable: Good understanding … of GxP practices and Computer Systems Validation (CSV). Knowledge of Prince2 & Agile methodologies. Good understanding of changemanagement best practices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or More ❯
and incidents. Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and … Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed changemanagement process. Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese More ❯
warrington, cheshire, north west england, united kingdom
Bodycote
and incidents. Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and … Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed changemanagement process. Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese More ❯
london, south east england, united kingdom Hybrid / WFH Options
Aquent
performance and availability of the Salesforce platform, integrations, and scheduled jobs. • Identify and address system issues and inefficiencies before they impact users. Incident & Issue Management • Manage Tier 2 and Tier 3 support tickets, partnering with the Salesforce Admin and relevant teams to troubleshoot and resolve issues. • Prioritize and communicate … enhancements and configuration updates (e.g., Flows, validation rules) to improve usability and data accuracy. • Suggest and deliver automation opportunities to support business efficiency. User Management & Security • Administer user roles, permissions, profiles, and access controls in compliance with client’s internal policies. • Support audits and ensure access aligns with compliance … requirements. Release & Environment Management • Support release cycles, including sandbox refreshes, regression testing, deployment coordination, and environment integrity. • Maintain version control and documentation of system changes. Data Management & Governance • Partner with Data Governance teams to uphold data quality standards across the platform. • Perform deduplication, data integrity checks, and mass More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Aquent
performance and availability of the Salesforce platform, integrations, and scheduled jobs. • Identify and address system issues and inefficiencies before they impact users. Incident & Issue Management • Manage Tier 2 and Tier 3 support tickets, partnering with the Salesforce Admin and relevant teams to troubleshoot and resolve issues. • Prioritize and communicate … enhancements and configuration updates (e.g., Flows, validation rules) to improve usability and data accuracy. • Suggest and deliver automation opportunities to support business efficiency. User Management & Security • Administer user roles, permissions, profiles, and access controls in compliance with client’s internal policies. • Support audits and ensure access aligns with compliance … requirements. Release & Environment Management • Support release cycles, including sandbox refreshes, regression testing, deployment coordination, and environment integrity. • Maintain version control and documentation of system changes. Data Management & Governance • Partner with Data Governance teams to uphold data quality standards across the platform. • Perform deduplication, data integrity checks, and mass More ❯
with IT governance and security standards. Supporting post-implementation reviews and continuous improvement What We're Looking For Essential: 3+ years of IT project management experience. Proven track record in digital transformation and CRM implementations. Strong leadership, communication, and organisational skills. Experience with Agile, Waterfall, or Hybrid methodologies. Ability … to manage multiple priorities and work independently Experience with Microsoft Dynamics 365 CRM. Familiarity with ITIL or similar frameworks. Process mapping and changemanagement experience. If the opportunity aligns with your experience and career goals, please submit your CV or contact us in confidence to discuss the role More ❯
Employment Type: Temporary
Salary: £50000 - £58000/annum £7000 Car Allowance + Benefits
handsworth, yorkshire and the humber, united kingdom
Hays
with IT governance and security standards. Supporting post-implementation reviews and continuous improvement What We're Looking For Essential: 3+ years of IT project management experience. Proven track record in digital transformation and CRM implementations. Strong leadership, communication, and organisational skills. Experience with Agile, Waterfall, or Hybrid methodologies. Ability … to manage multiple priorities and work independently Experience with Microsoft Dynamics 365 CRM. Familiarity with ITIL or similar frameworks. Process mapping and changemanagement experience. If the opportunity aligns with your experience and career goals, please submit your CV or contact us in confidence to discuss the role More ❯
organisations make the most of Microsoft 365 tools like Teams, SharePoint, and Power Platform. What you'll do: Drive adoption of Microsoft 365 through change, comms, and training plans Deliver engaging communications and end-user training Manage stakeholders and support cultural and tech transformation What you'll need: Experience … delivering change and comms for tech rollouts Excellent writing, presentation, and people skills Familiarity with Microsoft 365 and change methodologies (e.g., ADKAR) A degree in IT, business, marketing, or a creative field (2:1 or above preferred More ❯