301 to 325 of 847 Customer Experience Jobs in the UK excluding London

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 *7 *365 We need you to More ❯

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 *7 *365 We need you to More ❯

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 *7 *365 We need you to More ❯

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 *7 *365 We need you to More ❯

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 *7 *365 We need you to More ❯

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 *7 *365 We need you to More ❯

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 *7 *365 We need you to More ❯

Hybrid London The Company I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit Strategy Analyst, you will … be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience To be successful as a Senior … Credit Strategy Analyst, you will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing Customer Experience working with SQL and Python STEM Degree from a top university Benefits Up to £80,000 + Benefits More ❯

Hybrid London The Company I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit Strategy Analyst, you will … be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience To be successful as a Senior … Credit Strategy Analyst, you will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing Customer Experience working with SQL and Python STEM Degree from a top university Benefits Up to £80,000 + Benefits More ❯

Hybrid London The Company I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit Strategy Analyst, you will … be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience To be successful as a Senior … Credit Strategy Analyst, you will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing Customer Experience working with SQL and Python STEM Degree from a top university Benefits Up to £80,000 + Benefits More ❯

role offers the chance to shape digital strategy from the ground up, working with cutting-edge platforms and technologies to drive measurable business growth through enhanced online presence and customer engagement. Core Accountabilities Multi-Platform Management: Lead comprehensive digital estate including multiple WordPress environments, ensuring seamless user journeys and optimised conversion pathways Performance Optimisation: Drive continuous improvement of digital … knowledge of search optimisation, paid media strategies, and performance enhancement methodologies Innovation Projects: Collaborate on forward-thinking initiatives to develop new digital revenue streams and enhance existing product offerings Experience Demonstrable growth in digital engagement, traffic acquisition, and conversion performance Enhanced search visibility and technical performance benchmarks Proven ROI improvement across all digital marketing investments Maintained brand coherence and … elevated customer experience scores Successful delivery of strategic digital objectives within agreed parameters Candidate Profile Professional Background: 5+ years in senior marketing positions with substantial digital focus Extensive experience managing complex WordPress architectures and hosting environments Advanced proficiency with Google's marketing ecosystem and analytics platforms Strong technical capabilities across PHP, HTML, CSS, and JavaScript frameworks Comprehensive More ❯

role offers the chance to shape digital strategy from the ground up, working with cutting-edge platforms and technologies to drive measurable business growth through enhanced online presence and customer engagement. Core Accountabilities Multi-Platform Management: Lead comprehensive digital estate including multiple WordPress environments, ensuring seamless user journeys and optimised conversion pathways Performance Optimisation: Drive continuous improvement of digital … knowledge of search optimisation, paid media strategies, and performance enhancement methodologies Innovation Projects: Collaborate on forward-thinking initiatives to develop new digital revenue streams and enhance existing product offerings Experience Demonstrable growth in digital engagement, traffic acquisition, and conversion performance Enhanced search visibility and technical performance benchmarks Proven ROI improvement across all digital marketing investments Maintained brand coherence and … elevated customer experience scores Successful delivery of strategic digital objectives within agreed parameters Candidate Profile Professional Background: 5+ years in senior marketing positions with substantial digital focus Extensive experience managing complex WordPress architectures and hosting environments Advanced proficiency with Google's marketing ecosystem and analytics platforms Strong technical capabilities across PHP, HTML, CSS, and JavaScript frameworks Comprehensive More ❯

scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? Youve got this … it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency … commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders … occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. More ❯

expertise in Cisco’s extensive portfolio of products, services, and incentives, helping you deliver unmatched value to clients. This role is perfect for someone with 1-4 years of customer facing experience who’s eager to learn, grow, and make an impact. What your role as a Cisco Sales Specialist will involve: Build strong relationships over the phone … becoming a trusted advisor for customers and internal teams alike. Serve as the go-to expert on Cisco's offerings for both inbound customer inquiries and outbound sales efforts. Respond to inbound calls by providing tailored pricing, quotations, and solutions based on customer needs. Proactively follow up on outbound leads and identify new sales opportunities to grow the … business. Handle customer queries quickly and professionally, using your commercial insight to secure deals during phone conversations. Provide regular sales forecasts and updates to the Sales Manager. Oversee the progress of deals, ensuring smooth transactions and customer satisfaction throughout the sales process. Stay up to date on Cisco services, marketing initiatives, and product knowledge to confidently discuss offerings More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯

team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers. A successful candidate will have evidenced project management experience, a self-starter, and be able to work extremely effectively in a matrixed organization. An understanding of how field service operations and device fulfilment works across Europe would be … helpful but not essential. We are looking for someone customer obsessed and technology savvy with a proven track record of leading new initiatives, ideally in support of Internet Service Provider (ISP) related consumer products or services. The ideal candidate will have a passion for driving process improvements, implementing industry best-practices, and be comfortable working with external third parties … and fulfilment processes.• Once operational, meet our performance measurement criteria and drive process improvement across the business operations work stream, and focus on optimizing costs and deliver a fantastic customer experience.• Be an accessible and visible leader to the organization. Basic qualifications: • Excellent project management skills• Experience of developing, negotiating and executing business agreements experience• Experience More ❯

url removed) phone : +44 (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 – Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite … appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts’ ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years’ experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches … Great customer experience and comfortable to be on the phone Shift pattern – 4 days on/4 days off KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Networks, Switches, Routers, VLAN, WIFI, Firewalls, Level 1 Support Engineer, 1st Line Support Engineer More ❯

Are you a Digital Senior Leader who has previously led a technical function to modernise and deliver a best-in-class digital experience? ? If so, you could be the Head of Software Engineering were looking for! About the role ? British Heart Foundation (BHF) has embarked on an extensive and ambitious transformation of its overarching digital experience, to modernise … our estate, improve customer experience, and drive additional support and income. ? As our Head of Software Engineering, youll lead our software engineering function and play a pivotal role in shaping and delivering our multi-year roadmap, with overall responsibility for all software development, digital platforms, DevOps and QA across the organisation. Accountable for developing strategies, roadmaps and standards … to work in a flexible way to unlock your best work for our cause. About you ? Degree qualified in a technology, computing or related discipline or significant relevant industry experience, youll have excellent technical knowledge of: C# HTML CSS ASP.NET SQL MVC JavaScript jQuery XML SharePoint Mongo DB With proven experience of leading software engineering in a bi More ❯

Job summary Team members must have service desk experience and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents … The role requires strong technical and organisational skills with the ability to multi-task prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms and provide training and guidance to customers on the use of IT, Software, Hardware and IT/Information Governance Policies. Previous applicants need not apply. Main duties of the job Team members are expected, if required, to be able to work from any of the sites occupied by HBLICT More ❯

increase the breadth and depth of GoCardless usage and value across the customers footprint. You will need to work closely with your account team to map the scope by customer, identify stakeholders, assess risk/opportunity and create an execution plan. As a part of our wider success team, you will also work closely with Professional Services to drive … implementation and time to value, our Customer Advocacy team to enhance the customer experience and share success stories, and Renewal Managers to work towards retention alongside a dedicated Account Executive for expansion and growth opportunities. You will own the customer lifecycle, delivering value at each milestone and will be excited to drive the awareness and uptake … payments provider offering Bank Debit alongside our Open Banking capabilities. As CSM at GoCardless you will: Manage a book of business (BOB) and ensure delivery against milestones throughout the customer lifecycle, aligned with our team's business KPIs. Drive commercial discussions with customers by devising strategies to drive positive Net Revenue Retention. Own and execute Account Plans tailored to More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.To be considered for this role, you do NOT need a technical background. Strong customer/call handling … experience is required. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve … customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to More ❯

Digital Marketing Manager. eCommerce & Digital Marketing Manager profile: Developing and executing online sales strategies, overseeing website performance, digital marketing activity (SEO & PPC), managing inventory and product listings, and ensuring customer satisfaction, all while driving revenue growth. Key Responsibilities: Strategic Planning & Execution: Develop and implement e-commerce strategies to achieve business goals. Conduct market research and analyse data to identify … continuous strategy and performance of key digital marketing channels, specifically SEO, PPC and Email Marketing (Klaviyo) – managed by 3rd party agency Website Management: Oversee website design, functionality, and user experience (UX). Manage product listings, pricing, and inventory levels. Optimize website content and structure for search engine optimisation (SEO) Customer Service & Operations: Ensure a positive customer experience … Leadership & Management: Lead and motivate the e-commerce team, if applicable. Collaborate with cross-functional teams (e.g., marketing, sales, IT). Manage budgets and resources effectively. Skills and Qualifications: Experience: Circa 3- 5 years of experience in e-commerce or a related field – DTC, eTail, FMCG Knowledge: Strong understanding of e-commerce platforms and technologies. Familiarity with digital More ❯