426 to 450 of 1,394 Customer Experience Jobs in the UK excluding London

passionate about delivering outstanding customer experiences, driving change, and making a real impact? At Thames Water, we’re looking for a Delivery & Governance Lead to champion improvements across people, processes, and technology within our Complaints function, ensuring every initiative enhances the way we serve our customers. What … ensuring they deliver measurable value. You’ll work closely with agile product teams to design and implement solutions that meet business needs, while safeguarding customer experience and business performance. Your responsibilities will include Leading end-to-end delivery of assigned initiatives with a structured, customer-centred approach. ...

Service Desk Team Leader will guide the day-to-day operations of the Service Desk, ensuring high-quality technical support and an excellent customer experience across the organisation. The role involves supporting and developing Service Desk Agents, monitoring service performance against SLAs, driving continuous improvement, and acting … standards of first-line support across Microsoft 365, user access, hardware, software and endpoint-related issues. Service Improvement Review service trends, incident data and customer feedback to identify improvement opportunities. Implement process improvements to enhance service quality and efficiency. Maintain effective knowledge management practices and accurate documentation. Ensure Standard ...

Role Purpose The Professional Services Coordinator is responsible for planning, coordinating and supporting the successful delivery of customer projects across the business. The role acts as the central point of communication between clients, engineers, operations, sales teams and internal stakeholders to ensure projects are delivered efficiently, professionally … updates throughout the lifecycle of their projects. They will serve as the primary client contact from project initiation through to completion, ensuring an excellent customer experience and maintaining high standards of communication at all times. Key Responsibilities Project Planning & Coordination Coordinate multiple customer projects simultaneously from initiation ...

insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs. Our Commercial, Digital and Marketing teams sit at the heart of this journey - combining entrepreneurial thinking, analytical insight and creativity to build market … leading customer experience. From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable. As we continue to grow as an increasingly digitised business, our colleagues play a critical role ...

take end-to-end ownership of substantial parts of our Spend Management products. You'll work closely with engineering, design, sales and customer success to define product vision and roadmap, understand market trends, gather and prioritise customer requirements, and deliver high-quality products that meet our customers' needs. … usability and feasibility, and participate in agile ceremonies to keep development moving smoothly. Product launch and go-to-market — work with marketing, sales and customer experience to shape go-to-market strategy, messaging, sales collateral and training materials. Performance monitoring and optimisation — define KPIs, analyse engagement data ...

Developer 6 month Fixed Term Contract Location: Hybrid (London) Shape the future of customer technology at Premium Credit Are you an experienced Dynamics 365 expert looking for a role where you can make a real impact? At Premium Credit, we are transforming how we deliver technology solutions … customers and colleagues. As a CRM Developer, you'll play a pivotal role in enhancing and evolving our Microsoft Dynamics 365 Customer Engagement platform, helping us deliver innovative solutions that improve customer experiences, streamline business processes, and support our ambitious growth plans. This is an exciting opportunity ...

right level of market engagement is achieved. Key Responsibilities: Own and deliver marketing plans to drive demand generation, revenue pipeline, brand awareness and customer marketing. Act as a strategic business partner, driving market expansion across regions and markets. Build product positioning, messaging frameworks and value propositions. Collaborate with Creative … guides, whitepapers, blogs, webinars and case studies. Monitor market trends, competitor activity and regulatory developments, translating insights into strategic direction. Partner closely with Sales, Customer Success and Product teams to improve customer experience and optimise conversion. Create and deliver sales enablement materials including battlecards, ROI tools, pitch ...

business stakeholders and SMEs to understand operational challenges. Translate programme research outputs into measurable business outcomes. Quantify commercial benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and competitive advantage. Lead the development of executive-level commercial propositions and business cases that inform investment … businesses and industry stakeholders to identify and validate commercial opportunities. Including any key levels of qualification for the role and/or time served experience Professional fluency in Japanese and English, with the ability to conduct business discussions, workshops and stakeholder meetings in both languages. Demonstrable ability to build ...

stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class customer experience. The Senior Sales Associate manages increased complexity, scale, and senior-level engagement while remaining … focuses on: Supporting the AE in managing large, complex, and global customers Owning and driving high-value and complex commercial activities Engaging with senior customer stakeholders and internal leadership Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts This role is well-suited for a commercially ...

from research and ideas through to final delivery Create wireframes, prototypes and UI designs using Figma Carry out user research and usability testing Use customer feedback and data to improve products Work closely with Product and Engineering teams Help shape product roadmaps and new features Make sure designs … easy to use Contribute to and improve our design system Support and mentor other designers Explore how AI can be used to improve the customer experience What we're looking for Strong experience as a Product Designer/UX Designer Excellent UI and visual design skills Strong ...

deliver life-saving blood donations to patients who need them. You will build strong relationships with donors, manage appointment schedules, and provide an outstanding experience for everyone visiting or contacting the donor centre. Working as part of a multidisciplinary team, you will use your organisational skills, attention to detail … duties of the job Build positive relationships with donors, helping ensure donation appointments are planned and maintained to meet patient needs. Deliver an excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person with professionalism, compassion, and respect. Manage donor appointments, records ...

Application Support Technician Hybrid, 2 days a week onsite – Leeds or Bradford We’re looking for a Customer Application Support Technician to join a growing SaaS environment, providing 1st Line application support to external customers and businesses. This is a customer-facing application support role where …/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical customer support • Strong customer service ...

Design solutions. Build trust. Create effortless customer experiences. At The HBP Group, we believe great technology should make life easier... not more complicated. We're looking for an experienced IT Solutions Presales Engineer to join our Commercial team. This is an exciting opportunity for someone who combines deep technical … Sales, Professional Services and Service Desk teams to design innovative IT solutions that help our customers achieve their business goals while delivering an effortless customer experience. If you're passionate about technology, enjoy solving complex business challenges and want to be recognised as a trusted advisor, we'd love ...

Halfords is seeking a CX insights Manager to drive analytics and customer insight delivery that shapes the customer experience. You will collect, analyse, and interpret customer data, creating actionable intelligence and dashboards to empower decisions across marketing, operations, product and support teams. You will champion prioritising what … matters to customers, partner with the Group CX team, and use tools like NPS, CSAT, and social feedback to influence strategic directions. #J-18808-Ljbffr ...

Customer Success Manager Up to £45,000 – £50,000 + Benefits Accomplish Today's client is a progressive technology business transforming payroll for the temporary labour and contractor markets. Having established itself with award winning software that delivers exceptional accuracy and efficiency, the company has expanded its offering with … just outside Stockport. A strong culture of in person teamwork underpins its success, supported by a comprehensive benefits package. The Opportunity You will own customer satisfaction across two core pillars: implementations and ongoing customer experience. Acting as the critical interface between clients and the product team, you will ...

working across multiple projects from beginning to end within the agreed timescale. You will work with various stakeholders across the business to deliver customer driven projects independently or as part of a wider programme to time cost and quality criteria. Your day to day role will consist … time to a high standard Manage multiple projects and controlling competing demands to ensure expectations are met Introduce new procedures to improve our customer experience Coordinate different project elements to ensure key milestones are met Evaluate project delivery to identify ongoing improvements to ensure a seamless service Provide ...

time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. As an IT recycler and supplier ...

time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. As an IT recycler and supplier ...

alongside reseller partners, internal sales teams, and Juniper stakeholders, you'll play a key role in identifying opportunities, building partner capability, and delivering exceptional customer outcomes. This is a fantastic opportunity for someone who enjoys building relationships, uncovering new business opportunities, and becoming a true networking expert within … Marketing, and technical teams to drive business outcomes. Maintain a strong understanding of Juniper's networking solutions, programmes, and market positioning. Deliver an outstanding customer experience while supporting revenue and profitability targets. To Set You Up for Success, We Are Looking for the Following Skills and Experience ...

secure, scalable and commercially viable AI solutions, embedding AI into existing products and services, and developing new AI-enabled capabilities that improve automation, productivity, customer experience and operational efficiency. You will work across AI, data, architecture, automation, security and governance, taking ideas from initial concept through to production … Create reusable architectures, frameworks, documentation and implementation guidance. Drive internal AI adoption to improve productivity, knowledge management and operational efficiency. Provide technical leadership across customer engagements, workshops, bids and pre‐sales activity. Work closely with Product, Engineering, Security, Data, Operations and Commercial teams. Ensure AI solutions meet appropriate security ...

What you will do Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed … daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with ...

technical team and Solutions Specialist, you will help in finding commercial opportunities within the base, collecting and acting on client feedback and improve the customer experience. Duties & Responsibilities Achieve and exceed associated sales growth targets Conduct QBR’s with clients Face to face meetings with clients Creating detailed technology … changes to clients Collecting and acting on client feedback Staying up to date with industry trends, new products and services, and technological developments. Improving customer experience by proactively working on our internal operations Working with the technical team and solution specialists to give up-to-date and accurate ...

secure, scalable and commercially viable AI solutions, embedding AI into existing products and services, and developing new AI-enabled capabilities that improve automation, productivity, customer experience and operational efficiency. You will work across AI, data, architecture, automation, security and governance, taking ideas from initial concept through to production … Create reusable architectures, frameworks, documentation and implementation guidance. Drive internal AI adoption to improve productivity, knowledge management and operational efficiency. Provide technical leadership across customer engagements, workshops, bids and pre-sales activity. Work closely with Product, Engineering, Security, Data, Operations and Commercial teams. Ensure AI solutions meet appropriate security ...

Manager London, Hybrid Salary up to £50,000 This is an opportunity to join a growing digital optimisation business where experimentation, analytics, and customer insight sit at the heart of decision-making. You'll play a key role in shaping testing strategies, improving digital experiences, and driving measurable results … diverse client portfolio. The Company They are a specialist digital consultancy that helps organisations improve online performance through experimentation, digital analytics, and customer insight. Working across websites, applications, and digital customer journeys, they use data-led recommendations to improve user experience and conversion performance. They have built ...

Support product strategy and the product roadmap Lead discovery with customers, users and internal stakeholders Identify opportunities to improve the product and customer experience Translate business and user needs into clear requirements and solutions Prioritise opportunities and contribute to backlogs and roadmaps Support product launches, adoption and continuous … improvement Work with commercial and customer success teams on customer and roadmap discussions Consider relevant regulatory, statutory and compliance requirements You'll ideally have: Experience with SaaS, software or EdTech products Strong user discovery skills Experience gathering and translating customer/business requirements Understanding ...