426 to 450 of 1,137 Customer Experience Jobs in the UK excluding London

a highly critical service in c ollaboration with client operations and security teams to ensure service remains optimised for performance and compliance MAIN DUTIES AND RESPONSIBILITIES Implement and manage customer-requestedintegrations Embed security practices throughout the softwaredevelopment lifecycle Monitor and log application and infrastructurehealth, troubleshooting and optimising system performance based on key metrics Deploy updates, fixes, and perform regularmaintenance … Provide second-line technical support Build tools and automation to reduce errors andenhance customer experience Perform root cause analysis for production errorsand implement long-term solutions Troubleshoot and resolve technical issuesefficiently Automate tasks, including visualisation andreporting processes Design and implement troubleshooting andmaintenance procedures Collaborate with teams for requirement gatheringand documentation Foster automation, orchestration, and ContinuousIntegration and Deployment (CI …/CD) best practices Promote a problem-solving mindset and a strongteam-oriented approach Strong teamwork and collaboration skills Experience with Test is essential TECHNICAL SKILLS Essential Infrastructure as Code (IaC): Experience with IaC tools like Terraform Automation and Scripting: Proficiency in scripting languages for automation tasks. Strong experience with Python and/orJava preferred. CI/ More ❯

Customer Success Manager - SaaS/Generative AI Location: London (Hybrid) Salary: Competitive + Bonus + Benefits About the Role Are you a people-first, tech-savvy professional who thrives on building lasting client relationships and driving value We're looking for an experienced Customer Success Manager to join a fast-growing SaaS organisation, where you'll play a … pivotal role in managing the full customer lifecycle - from onboarding and adoption to retention and growth.You'll work closely with senior stakeholders, including C-level clients, to ensure customers gain maximum value from our solutions, all while helping shape and deliver best-in-class customer experiences. What You'll Be Doing Set the strategic tone and direction for … how we engage and deliver value to clients. Manage key customer accounts, ensuring exceptional service and alignment with business goals. Support and guide the Customer Success team to ensure quality execution across all touchpoints. Increase ARR through effective growth and upsell strategies. Drive retention via customer advocacy, usage, and adoption programs. Conduct on-site client meetings and More ❯

Do you have a customer service background, where an element of sales or customer management was involved And would like to progress your career in business development and account management If so, this role maybe for you! - Full training will be given for the successful candidate but you must be driven to develop in sales in the future. … call statistics, sales figures, and product lines Maintain positive relationships with internal and external customers Full Training Provided with a progression path towards a Business Development Manager Skills and Experience Establish good relationships with new clients by using your own initiative Ability to work to multiple deadlines/timeframes Good telephone manner Understand the customer's needs and … deliver an excellent customer experience A good verbal and written communication and negotiation skills Strong Knowledge in Word, Excel, and office 365 Salary £21,000 - £25,000 + Commission structure Working Hours Monday to Friday 8.45am 5.30pm Benefits Regular competitions, prizes include experience days, get away weekends, vouchers, Company events and functions and much more. Birthday voucher More ❯

seeking a Director of AI to lead the development and delivery of Focus Group's AI strategy - shaping how artificial intelligence enhances our services, drives efficiency, and creates new customer-facing value propositions. This is a pivotal role for someone with strong commercial and transformation experience who is passionate about the potential of AI and eager to turn … will: Lead Focus Group's AI strategy and roadmap, aligning initiatives to our growth objectives Partner with business and technology leaders to embed AI and automation across service delivery, customer experience, and internal operations Build and lead a small, high-impact AI team Evaluate and implement AI-driven tools and partnerships that deliver clear commercial and operational benefits … Help design and launch new customer-facing value propositions powered by AI Define success metrics, governance, and value tracking for all AI initiatives Report progress and outcomes directly to the CSTO and executive leadership team What You'll Bring Essential: Strategic and commercially minded problem-solver with a track record of turning ideas into delivered outcomes. Blend of consulting More ❯

and Sloan are proud to be working with a well known FMCG client in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at … least 5 years of hands-on Shopify management and web merchandising experience, combined with strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to … end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement Develop and execute promotional, merchandising, and digital marketing strategies aligned with business objectives Technical Migration & Platform Management Lead ecommerce platform migrations, upgrades, and integrations (with focus on Shopify Plus and third-party systems) Manage relationships with developers, agencies, and technology partners to ensure smooth technical More ❯

and Sloan are proud to be working with a well known FMCG client in Gloucestershire, as they are looking for a highly skilled and strategic Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise. Your Role: The ideal candidate will bring at … least 5 years of hands-on Shopify management and web merchandising experience, combined with strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations. A Day in the Life: Ecommerce Strategy & Growth Own the end-to … end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement Develop and execute promotional, merchandising, and digital marketing strategies aligned with business objectives Technical Migration & Platform Management Lead ecommerce platform migrations, upgrades, and integrations (with focus on Shopify Plus and third-party systems) Manage relationships with developers, agencies, and technology partners to ensure smooth technical More ❯

and drive measurable improvements in conversion rates. This pivotal role will be responsible for designing and executing A/B and multivariate testing strategies, using insights to enhance user experience and maximise commercial performance. As the analytics expert within the digital team, you'll build and maintain robust tracking infrastructure via Google Tag Manager and harness the power of … monitor conversion and engagement metrics at a granular level, identifying opportunities and sharing trends through clear, impactful dashboards and reports. Key Responsibilities Core CRO Activities Champion best-practice digital customer experience on our websites and apps Devise and deliver a continuous A/B and multivariate testing programme in ABTasty to improve conversion rates and revenue, including: Simple … design, content and functional aspects; optimise the full digital user journey, including discover browse and search, landing pages, product details and our booking engine, as well as future guest experience platforms Test offers, propositions and promotions to inform future commercial plans, including personalisation opportunities where appropriate Identify, and work with content teams to deliver, improvements to enable self-service More ❯

of a 16-person data team across multiple disciplines. Act as a technical lead for the delivery squad, ensuring high-quality data product solutions. Contribute to mobile network reporting, customer experience insights, and market performance. Lead development of new customer-centric KPIs, dashboards, and reporting tools. Collaborate on mobile transformation workstreams, focusing on strategic network investment. Act … oversight. Facilitate agile ceremonies and promote continuous improvement across the squad. Key Requirements Strong mobile network domain knowledge (2G–5G, NB-IoT, LTE-M, backhaul, mobile core). Proven experience in line management and technical leadership. Proficiency in Python, R, SQL, and data visualisation tools (Tableau, Power BI). Hands-on experience with GCP and DBT for data More ❯

of a 16-person data team across multiple disciplines. Act as a technical lead for the delivery squad, ensuring high-quality data product solutions. Contribute to mobile network reporting, customer experience insights, and market performance. Lead development of new customer-centric KPIs, dashboards, and reporting tools. Collaborate on mobile transformation workstreams, focusing on strategic network investment. Act … oversight. Facilitate agile ceremonies and promote continuous improvement across the squad. Key Requirements Strong mobile network domain knowledge (2G–5G, NB-IoT, LTE-M, backhaul, mobile core). Proven experience in line management and technical leadership. Proficiency in Python, R, SQL, and data visualisation tools (Tableau, Power BI). Hands-on experience with GCP and DBT for data More ❯

of a 16-person data team across multiple disciplines. Act as a technical lead for the delivery squad, ensuring high-quality data product solutions. Contribute to mobile network reporting, customer experience insights, and market performance. Lead development of new customer-centric KPIs, dashboards, and reporting tools. Collaborate on mobile transformation workstreams, focusing on strategic network investment. Act … oversight. Facilitate agile ceremonies and promote continuous improvement across the squad. Key Requirements Strong mobile network domain knowledge (2G–5G, NB-IoT, LTE-M, backhaul, mobile core). Proven experience in line management and technical leadership. Proficiency in Python, R, SQL, and data visualisation tools (Tableau, Power BI). Hands-on experience with GCP and DBT for data More ❯

seeking an experienced Campaign Marketing Manager to their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content, account management, and customer experience - to deliver measurable business results. Key Responsibilities as Campaign Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return on investment Manage the full campaign lifecycle Oversee campaign budgets and forecasting performance Utilise data … incorporating automation, AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS More ❯

We’re looking for a software-focused Product Owner to join our fast-growing Vehicle Telematics division. This is a fantastic opportunity for someone with around 1-2 years’ experience who is ready to take the next step in their product career, working alongside experienced leaders and cross-functional teams in a product-driven sector. You’ll support the … development and delivery of innovative software products that improve customer experience and drive business growth. You’ll collaborate with engineering, UX/UI, and other stakeholders to turn ideas into features and help shape the product roadmap. This is an office-based role, working from our Telematics head office in Crewe, Cheshire . It’s a fantastic working … pizzeria and roof top bar. What You’ll Be Doing Strategy & Discovery Assist the Product Director in identifying market opportunities and analysing competitors. Collaborate with UX research, marketing, and customer teams to gather insights and feedback. Planning Contribute to the development of product vision and roadmap. Help define features, business rules, and acceptance criteria. Participate in planning, refinement, and More ❯

and when you fail, we all learn, then were eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel youre ready to take the next step in your career. You must be a Sole UK National and qualify … for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may include … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

executing the organization’s technology vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead the planning, design, and … implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data governance frameworks. Collaborate with executive leadership to identify technology-driven opportunities that improve … for digital transformation and IT performance, ensuring measurable value creation. Stay abreast of global rail technology trends and best practices to maintain a competitive and future-ready organization. Qualifications & Experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field. 15+ years of progressive experience in technology leadership, preferably within large-scale, asset More ❯

scheme increasing your basic pay earnings of 34,000 (with very fair targets). Overview: Reporting to your Sales Manager, you'll be confident, smart and passionate about the customer experience preferably with experience within Recruitment or Recruitment Advertising/ATS. The successful candidate will have the finesse to close deals and build strong relationships with clients … of service, 2 more after 3 years, fully supported environment, comprehensive training To find out more about this exciting opportunity, send through your CV today. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems More ❯

scheme increasing your basic pay earnings of 34,000 (with very fair targets). Overview: Reporting to your Sales Manager, you'll be confident, smart and passionate about the customer experience preferably with experience within Recruitment or Recruitment Advertising/ATS. The successful candidate will have the finesse to close deals and build strong relationships with clients … of service, 2 more after 3 years, fully supported environment, comprehensive training To find out more about this exciting opportunity, send through your CV today. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems More ❯

recognised as a Great Place to Work across multiple categories About the Role Were hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft … effectively to ensure timely resolutions Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base ? Ideal Skills & Experience Experience supporting Power Platform (Power Apps, Power Automate, Power BI) Exposure to Microsoft Dynamics 365 is a strong plus Strong troubleshooting and customer service skills Knowledge of More ❯

the Year 2024 at the South Coast Tech & Innovation Awards. From their UK headquarters, the Support Department plays a crucial role in delivering trusted, innovative security solutions and exceptional customer experiences. As the Support Team Lead , youll support the Head of Support in overseeing the day-to-day operations of three sub-teams, ensuring service excellence, smooth communication, and … consistent delivery against KPIs and SLAs. Key Responsibilities Team Oversight & Daily Operations Manage and support the Customer Insights , Customer Resolution , and BPO/QA teams (8 team members). Act as the primary point of contact for escalations and complex issues. Ensure alignment across teams and maintain high standards of communication. Identify opportunities for process improvements and implement … solutions that enhance quality, efficiency, and the customer experience. Coach and support team members and line managers to drive performance and engagement. Cross-Department Support Monitor departmental SLAs and KPIs (e.g. CSAT, complaint resolution times, QA pass rates). Produce and maintain reports on quality, escalations, and team performance. Collaborate with development teams to test and validate updates to More ❯

provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues and third-party supplier … be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible. What we’re looking for We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but … you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You will also be able to demonstrate: Proven experience as a Service Desk Analyst or similar technical role. Excellent customer service skills. Proven ability to work methodically, define and obtain agreed procedures. Excellent prioritisation skills. Proven More ❯

Booker, you will be fully accountable for driving the engineering vision, execution, and success of our digital platforms. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute … within the Online team at Booker, you will be managing the team building and developing websites and apps. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating … supporting career growth, performance management, and team engagement. Collaborate cross-functionally with stakeholders across product design and operations to align technical solutions with business objectives. You will need • Proven experience as an engineering manager, preferably in e-commerce or digital retail platforms. • A passion for creating simple, innovative, and customer-first digital experiences. • Strong communication and stakeholder management More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About you This apprenticeship isn … want to build real-world skills while earning, this is the perfect opportunity to start your tech career. About the Role This position is all about delivering an exceptional experience for our customers. You’ll provide front line support Service Desk and remote support, ensuring issues are resolved quickly and professionally. Alongside this, you’ll assist with basic maintenance … system builds and installations across the full Sota Solutions portfolio. From day one, you’ll learn by doing, shadowing experienced team members and gaining hands-on exposure to real customer environments. As you progress through the learning programme, you’ll build confidence and skills that prepare you to step up to Level 3 responsibilities. While this is a developmental More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About you This apprenticeship isn … want to build real-world skills while earning, this is the perfect opportunity to start your tech career. About the Role This position is all about delivering an exceptional experience for our customers. You’ll provide front line support Service Desk and remote support, ensuring issues are resolved quickly and professionally. Alongside this, you’ll assist with basic maintenance … system builds and installations across the full Sota Solutions portfolio. From day one, you’ll learn by doing, shadowing experienced team members and gaining hands-on exposure to real customer environments. As you progress through the learning programme, you’ll build confidence and skills that prepare you to step up to Level 3 responsibilities. While this is a developmental More ❯