651 to 675 of 1,300 Customer Experience Jobs in the UK excluding London

is looking for a Digital Business Analyst to join an exciting transformation programme within a leading Investment Bank. The role sits at the intersection of technology, process design, and customer experience, supporting the delivery of innovative, API-driven digital solutions. About the role As a Digital Business Analyst, you’ll work across product, engineering, and design teams to … gather requirements, refine user stories, and validate proposed solutions with stakeholders. Communicate technical impacts, risks, and dependencies clearly to product owners and delivery leads. What you’ll bring Proven experience as a Digital or Technical Business Analyst, ideally within API-led or platform-based projects. Strong understanding of RESTful APIs, data schemas, and system integrations. Experience creating process More ❯

Solutions Architect Up to £120,000 + Bonus Hybrid London (2-3 days a week in office ) We're partnered with a global leader in loyalty and customer engagement, looking for a Solutions Architect to join their London team. This is a hands-on, client-facing role where you'll shape technical strategy, build scalable architectures, and deliver cutting … the travel, retail, and financial sectors. As Solutions Architect, you'll act as a bridge between engineering, business, and clients, blending deep technical expertise with a sharp understanding of customer needs. Expect to lead solution design, drive proof-of-concepts, and collaborate directly with senior stakeholders on high-impact projects. Key skills as a Solutions Architect: Proven background in … software engineering with a strong grasp of API design, cloud architecture, and scalable system design. Hands-on coding experience with modern technologies including Typescript (Node.js/React), AWS, Kubernetes, GraphQL, Kafka. Track record of working directly with clients on technical solutions, RFPs, and complex integrations. Ability to build prototypes and proof-of-concepts that validate ideas and showcase value. More ❯

Solutions Architect Up to £120,000 + Bonus Hybrid | London (2–3 days a week in office ) We’re partnered with a global leader in loyalty and customer engagement, looking for a Solutions Architect to join their London team. This is a hands-on, client-facing role where you’ll shape technical strategy, build scalable architectures, and deliver cutting … the travel, retail, and financial sectors. As Solutions Architect, you’ll act as a bridge between engineering, business, and clients, blending deep technical expertise with a sharp understanding of customer needs. Expect to lead solution design, drive proof-of-concepts, and collaborate directly with senior stakeholders on high-impact projects. Key skills as a Solutions Architect: Proven background in … software engineering with a strong grasp of API design, cloud architecture, and scalable system design. Hands-on coding experience with modern technologies including Typescript (Node.js/React), AWS, Kubernetes, GraphQL, Kafka. Track record of working directly with clients on technical solutions, RFPs, and complex integrations. Ability to build prototypes and proof-of-concepts that validate ideas and showcase value. More ❯

Solutions Architect Up to £120,000 + Bonus Hybrid | London (2–3 days a week in office ) We’re partnered with a global leader in loyalty and customer engagement, looking for a Solutions Architect to join their London team. This is a hands-on, client-facing role where you’ll shape technical strategy, build scalable architectures, and deliver cutting … the travel, retail, and financial sectors. As Solutions Architect, you’ll act as a bridge between engineering, business, and clients, blending deep technical expertise with a sharp understanding of customer needs. Expect to lead solution design, drive proof-of-concepts, and collaborate directly with senior stakeholders on high-impact projects. Key skills as a Solutions Architect: Proven background in … software engineering with a strong grasp of API design, cloud architecture, and scalable system design. Hands-on coding experience with modern technologies including Typescript (Node.js/React), AWS, Kubernetes, GraphQL, Kafka. Track record of working directly with clients on technical solutions, RFPs, and complex integrations. Ability to build prototypes and proof-of-concepts that validate ideas and showcase value. More ❯

entering an exciting new growth phase. Following major investment in a state-of-the-art logistics hub in South Wales , Oprema continues to expand its reach, service levels, and customer base across the UK. Now, they're looking for an Internal Business Development Executive to join their energetic team in either Cardiff or Northampton The Role You'll be … at the heart of Oprema's sales operation-building strong relationships, growing market share, and delivering an exceptional customer experience every time. You'll be: Growing sales and market share across your region Re-engaging lapsed accounts and developing new opportunities Managing customer relationships from enquiry to order Providing tailored quotes and first-class support Maintaining accurate … CRM records and liaising with suppliers Staying informed on Oprema's tier-one and tier-two brands What You'll Bring Sales experience, ideally within the security distribution or related tech sector Excellent communication and relationship-building skills Strong attention to detail and CRM/ERP experience A proactive, upbeat, and commercial mindset Nice to have: Understanding of More ❯

Champion a culture of security and compliance across the business. Triage support tickets, answer user phone calls/queries, and work on them through to resolution. Including on site customer support centre and remote locations. Manage relationships with third-party IT service providers and technology vendors. Identify opportunities to improve customer experience. Build and configure new hardware including … and Print services, shares and Group Policies. Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers. Skills & Experience Required Experience of ISO27001 is essential. Previously implemented and maintained an ISMS Experience of ITIL governance processes and CABs. Small business mindset used to wearing multiple hats. … Experience using Microsoft Server and Desktop operating systems. Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution. Experience of cyber security technologies and policies. Working knowledge/experience of M365 administration and Azure Entra. PC, laptop and tablet set-up and configuration. Experience of More ❯

of IT, you’ll lead a high-performing team, shape support strategy, and drive continuous improvement across multiple service areas. You’ll play a pivotal role in enhancing the customer experience and ensuring technology consistently delivers business value. RESPONSIBILITIES Develop delivery strategy that aligns with business goals and user needs. Oversee product support operations to ensure effective issue … objectives. Act as the key link between business users, technical teams and external partners. Champion process improvements and new tools to optimise efficiency. THE IDEAL CANDIDATE WILL HAVE: Proven experience in product support management Strong technical understanding of business systems, databases, and the software development lifecycle Experienced in incident management, troubleshooting, and rot cause analysis Skilled leader with the … ability to inspire and develop teams Excellent communicator with a customer-focused mindset Stakeholder management skills Knowledge of ITIL principles and service management best practices Comfortable in fast moving, change-orientated environments BENEFITS Inclusive of company sick pay, private medical insurance, 25 days annual leave + bank holidays, and company car/allowance. If you are interested in the More ❯

a technical support job. It’s all about people, engaging with schools to ensure they get the most from our platform. You’ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage. * Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams) * Help schools … best practice * Build strong, long-term relationships with our customers * Book appointments and follow up with schools to maintain software usage * Contribute to the creation of support materials and customer resources * Identify new opportunities for our sales team (with bonuses for leads!) * Keep accurate records in our CRM system *What You’ll Bring* We’re looking for someone who … Teams) * Able to work from home if required * Eligible to work in the UK * Subject to enhanced DBS check due to work with schools *Bonus Points If You Have* * Experience in delivering product/software training * A background in EdTech or SaaS * Knowledge of school environments or how children learn to read * University degree or equivalent *Ready to Make More ❯

Bonus The Company: Lorien Globare are working in partnership with an organisation undergoing significant transformation across its technology and operations landscape. With a strong focus on service continuity and customer experience, this business is investing in its resilience capabilities and looking for a strategic leader to drive this forward. The Role: This is a newly created role, responsible … ownership of major incident and crisis management, third-party assurance, and continuous improvement initiatives. The Skill Requirements: We're looking for candidates with a blend of the following: Proven experience in operational resilience, business continuity, or risk management within a regulated or complex environment Strong understanding of resilience frameworks including critical service mapping, dependency identification, and impact tolerance setting … Knowledge of incident management, crisis response, disaster recovery, and third-party risk Experience applying resilience principles within agile, product-led, or DevOps environments Excellent communication skills with the ability to translate technical and regulatory concepts into business outcomes The Benefits: Salary £85,000 Company bonus scheme Hybrid working from Manchester (2 days in the office per week) Flexible working More ❯

We’re looking for someone who thrives in the fast lane — someone who can turn a renewal into a growth story, a challenge into a win, and a good customer relationship into a great one. If you get a buzz from hitting targets, building trust fast, and being the person clients ask for by name, you’ll feel right … renewals early, and proving value in every interaction. This is what you’ll be doing: Achieving and smashing renewal and upsell targets. Building loyalty and trust by delivering a customer experience they can’t imagine living without. Becoming an expert in Hubexo’s Gleigan portfolio and using it to solve real problems. Securing appointments, running high-impact demos … at events, networking opportunities, and client meetings with confidence. About You: Proven account management track record with retention and upsell wins you can back up with numbers. Commercially minded, customer-obsessed, and relentless in pursuit of results. Skilled at uncovering needs and translating them into business value. A confident negotiator and influencer with gravitas at all levels. Exceptional presentation More ❯

service areas and bring these transferable skills to support the business in leveraging the capabilities of our technology solutions Help turn our net zero ambitions into reality Improve our customer experience Contribute to the delivery of services from internal squads and external providers to ensure business performance is in line with agreed Service Level Objectives (SLOs), business outcomes … and internal standards Work with DevOps based models as well as traditional outcome-based services and you will develop skills in collaborating with multidisciplinary teams to identify and resolve customer pain points, inefficiencies, and blockers to delivery Provide tactical advice, training and support on core technology applications (both hardware and software) enabling the delivery of application-based products and … software and hardware relating to these change projects Interact with senior stakeholders directly, both internally and externally, and as part of both the ‘front of house’ external client/customer facing team and the ‘back of house’ internal delivery team alongside, for example, learning and development and business information services colleagues Be responsible for their own workload and will More ❯

maintainable technical designs. Analyse dependencies, risks and impacts across systems including Salesforce, AWS API and Figaro. Maintain detailed user stories with clear acceptance criteria and ensure traceability through delivery. Customer & Data Insight Apply a user centred approach to define and refine customer journeys (external & internal), leveraging data and insight to inform decisions. Use analytics and KPIs to measure … and assessing potential third party or Salesforce AppExchange solutions. Act as the SME for your product area - supporting incident resolution and providing domain knowledge to delivery teams. Essential Proven experience (a minimum of 24 months) as a Product Analyst or Business Analyst, ideally within a financial, Salesforce and digital product environment. Strong technical understanding of Salesforce, AWS API and … core systems (e.g. Figaro), including data structures and integration principles. Experience eliciting and documenting requirements across online and offline customer journeys. Demonstrated ability to analyse complex systems from both business and technical perspectives. Skilled in writing clear, detailed user stories with acceptance criteria. Familiarity with Double Diamond Framework & Agile methodologies and experience working within cross functional delivery More ❯

big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company … Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and … future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be More ❯

full lifecycle of a product, from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap … products, and balance resources to ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams Experience in delivering finely … strategies Exceptional writing and editing skills, combined with strong presentation and public speaking skills Preferred skills and qualifications Bachelor’s degree (or equivalent) in product design or engineering Previous experience in software and web development Proven success as a product developer in a nonmanagerial role Demonstrable knowledge of SEM (search engine marketing) and online advertising More ❯

full lifecycle of a product, from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap … products, and balance resources to ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams Experience in delivering finely … strategies Exceptional writing and editing skills, combined with strong presentation and public speaking skills Preferred skills and qualifications Bachelor’s degree (or equivalent) in product design or engineering Previous experience in software and web development Proven success as a product developer in a nonmanagerial role Demonstrable knowledge of SEM (search engine marketing) and online advertising More ❯

Senior Full Stack (Backend) Engineer Build Scalable Systems at Speed Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. We re looking for a Senior Full Stack (Backend) Engineer who loves solving complex problems and building elegant, scalable systems that power real-world products. You ll have the freedom to … make architectural decisions, improve developer experience, and shape the backbone of our platform. What You ll Do Design and build robust, production-grade backend systems Architect scalable infrastructure for job processing, analytics, and event tracking Develop and maintain APIs and backend services Build internal tooling for authentication, rate limiting, and quota management Collaborate cross-functionally with product, design, and … customer experience teams Optimize systems for performance, scalability, and security Write clean, maintainable, and efficient code Stay current with new technologies and bring fresh ideas to the table Tech Stack Languages: Python, TypeScript Infrastructure: AWS (ECS, SQS, Parameter Store), Docker, GitHub Actions Data: Postgres, Redis Monitoring: LogFire, Sentry CI/CD: GitHub Actions About You 4+ years of More ❯

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we would love to hear from you. Overline is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, Data, and … office-based position. It s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people. As a Customer Support Consultant, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. Responsibilities Deal courteously, respectfully, and effectively with … enquiries or requests from customers and clients. Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff. Keeping customers informed of new products and services that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are completed More ❯

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we would love to hear from you. Overline is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, Data, and … office-based position. It’s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people. As a Customer Support Consultant, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. Responsibilities Deal courteously, respectfully, and effectively with … enquiries or requests from customers and clients. Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff. Keeping customers informed of new products and services that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are completed More ❯

the future-state architecture that enables the organisation to meet its strategic business goals. This role ensures that technology solutions directly support desired business outcomes - such as improved efficiency, customer experience, scalability, and innovation-while maintaining strong architectural integrity. The Solution Architect oversees the design of systems and applications across the enterprise and regularly reviews the application portfolio … technical teams and business stakeholders, ensuring architectural solutions are practical, understandable, and outcome-driven. To be considered for this contract you'll need to demonstrate the following: Multiple years experience in solution architecture, design , or technical leadership roles, with a track record of delivering business-focused technology solutions. Experience of working within logistics, heavy industry or businesses with … significant physical assets (e.g. freight, oil & gas, shipping, aviation, engineering etc). Strong experience aligning technology strategies with business objectives in complex, multi-system environments. Expertise in SAAS, integration design, and scalable architectures (e.g., microservices, APIs, event-driven models). Proven ability to influence senior stakeholders and explain complex architectural concepts in business-relevant terms. Deep understanding of application More ❯

the future-state architecture that enables the organisation to meet its strategic business goals. This role ensures that technology solutions directly support desired business outcomes - such as improved efficiency, customer experience, scalability, and innovation-while maintaining strong architectural integrity. The Solution Architect oversees the design of systems and applications across the enterprise and regularly reviews the application portfolio … technical teams and business stakeholders, ensuring architectural solutions are practical, understandable, and outcome-driven. To be considered for this contract you'll need to demonstrate the following: Multiple years experience in solution architecture, design , or technical leadership roles, with a track record of delivering business-focused technology solutions. Experience of working within logistics, heavy industry or businesses with … significant physical assets (e.g. freight, oil & gas, shipping, aviation, engineering etc). Strong experience aligning technology strategies with business objectives in complex, multi-system environments. Expertise in SAAS, integration design, and scalable architectures (e.g., microservices, APIs, event-driven models). Proven ability to influence senior stakeholders and explain complex architectural concepts in business-relevant terms. Deep understanding of application More ❯

Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power Platform (PowerApps, Power Automate, Dataverse): Understanding of custom app development, connectors, and governance. Enterprise Tools: Experience with tools such as SharePoint, Dataverse, Dynamics … Azure DevOps. API Enterprise Service Bus and Integration Delivery & Project Management Experience End-to-End Solution Delivery: Proven experience managing full project lifecycles from initiation to deployment. Agile/Lean Delivery: Experience delivering in Agile environments, leading sprints, backlog grooming, and iterative releases. Resource Planning: Managing cross-functional teams, assigning responsibilities, and optimizing team capacity. Risk and … Issue Management: Proactively identifying, managing, and mitigating issues and dependencies. Budget & Cost Management: Experience managing delivery budgets and vendor contracts (if applicable). Leadership and Team Management Team Leadership: Experience leading multi-disciplinary technical teams (developers, analysts, QA, DevOps, etc.,). Mentoring and Coaching: Providing guidance and support to junior team members or technical leads. Stakeholder & Communication Skills More ❯

Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power Platform (PowerApps, Power Automate, Dataverse): Understanding of custom app development, connectors, and governance. Enterprise Tools: Experience with tools such as SharePoint, Dataverse, Dynamics … Azure DevOps. API Enterprise Service Bus and Integration Delivery & Project Management Experience End-to-End Solution Delivery: Proven experience managing full project lifecycles from initiation to deployment. Agile/Lean Delivery: Experience delivering in Agile environments, leading sprints, backlog grooming, and iterative releases. Resource Planning: Managing cross-functional teams, assigning responsibilities, and optimizing team capacity. Risk and … Issue Management: Proactively identifying, managing, and mitigating issues and dependencies. Budget & Cost Management: Experience managing delivery budgets and vendor contracts (if applicable). Leadership and Team Management Team Leadership: Experience leading multi-disciplinary technical teams (developers, analysts, QA, DevOps, etc.,). Mentoring and Coaching: Providing guidance and support to junior team members or technical leads. Stakeholder & Communication Skills More ❯

Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power Platform (PowerApps, Power Automate, Dataverse): Understanding of custom app development, connectors, and governance. Enterprise Tools: Experience with tools such as SharePoint, Dataverse, Dynamics … Azure DevOps. API Enterprise Service Bus and Integration Delivery & Project Management Experience End-to-End Solution Delivery: Proven experience managing full project lifecycles from initiation to deployment. Agile/Lean Delivery: Experience delivering in Agile environments, leading sprints, backlog grooming, and iterative releases. Resource Planning: Managing cross-functional teams, assigning responsibilities, and optimizing team capacity. Risk and … Issue Management: Proactively identifying, managing, and mitigating issues and dependencies. Budget & Cost Management: Experience managing delivery budgets and vendor contracts (if applicable). Leadership and Team Management Team Leadership: Experience leading multi-disciplinary technical teams (developers, analysts, QA, DevOps, etc.,). Mentoring and Coaching: Providing guidance and support to junior team members or technical leads. Stakeholder & Communication Skills More ❯

Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power Platform (PowerApps, Power Automate, Dataverse): Understanding of custom app development, connectors, and governance. Enterprise Tools: Experience with tools such as SharePoint, Dataverse, Dynamics … Azure DevOps. API Enterprise Service Bus and Integration Delivery & Project Management Experience End-to-End Solution Delivery: Proven experience managing full project lifecycles from initiation to deployment. Agile/Lean Delivery: Experience delivering in Agile environments, leading sprints, backlog grooming, and iterative releases. Resource Planning: Managing cross-functional teams, assigning responsibilities, and optimizing team capacity. Risk and … Issue Management: Proactively identifying, managing, and mitigating issues and dependencies. Budget & Cost Management: Experience managing delivery budgets and vendor contracts (if applicable). Leadership and Team Management Team Leadership: Experience leading multi-disciplinary technical teams (developers, analysts, QA, DevOps, etc.,). Mentoring and Coaching: Providing guidance and support to junior team members or technical leads. Stakeholder & Communication Skills More ❯

Location: London, Victoria (Hybrid, 3 days in office, 2 days at home) Start Date: Immediate About Us IQPC Digital are an online B2B media business, focused primarily on the Customer Experience , Process Excellence , Cyber Security and Human Resources portfolios. Our product mix includes online events, virtual roundtable meetings, reports, webinars, content syndication, and digital advertising, delivering full-funnel … part in driving our sales efforts by identifying and qualifying potential leads. This is an excellent opportunity for someone looking to develop their career in sales and gain valuable experience in a fast-paced environment. This multifaceted role is crucial to our company's growth, as it involves driving sales initiatives, researching key accounts, generating high-quality leads, secure More ❯