June We have an exciting opportunity for a Planning and Dispatch Agent reporting to the Planning & Dispatch Team Leader for Operational Planning within our Customer business unit. You'll be part of a highly motivated team who are committed to our internal and external customers and are skilled in … the intricacies of their discipline. We are a forward planning and real time function, and our priority is ensuring that we are meeting our customer promise and are always there when our engineers and customers need us. Key accountabilities of what you will be up and purpose of the … role! Work closely with Engineers and Customer Delivery Managers to drive efficient working with use of specialised planning and dispatch systems Proactively identify any operational and regulatory risks, escalating as appropriate. identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required Regularly review more »
Are you a Head of Customer Services keen to embark on a new challenge? IntaPeople are delighted to be partnered with a client who are looking to recruit a Head of Customer Services in their Caerphilly offices. The client is an SME in its field with their only … competitor being Amazon (who they usually outsell globally). About the role… You will manage the customer support team of around 10 individuals, whilst developing and motivating the team ensuring they meet business needs. Directly manage two Line Managers providing 1:1’s, mentorship and overall support. You will … gather and analyse customer feedback, to understand any challenges. Develop and execute a comprehensive strategy to enhance the customerexperience through innovation. Lead a team of customer service professionals, providing guidance, mentorship, and support to drive exceptional performance. Identify emerging trends and technologies in customermore »
success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customerexperience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customerexperience, and building out our global next generation cloud based microservices platform for Accounts Receivable.We are looking for a talented and driven Digital Product Manager to help lead the transformation of Account Receivable capabilities for the Core Card Platforms, helping us build our next generation more »
success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customerexperience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customerexperience, and building out our global next generation cloud based microservices platform for Accounts Receivable.We are looking for a talented and driven Digital Product Manager to help lead the transformation of Account Receivable capabilities for the Core Card Platforms, helping us build our next generation more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Datatech Analytics
a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape the Company's future strategies, improve customerexperience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities: End-to-end responsibility for all data science projects within … challenging the Company's current approaches and models and creating new ones to continually improve. Lead development of new and improve existing models of customer behaviour, be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. Lead … both help target and describe customers. Determine new methods and models to measure the incrementality of our marketing activity. Deliver complex descriptive and predictive customer behavioural analytics. Working alongside the Analytics Manager within the team to help identify opportunities for new or improved models and approaches that can be more »
Wotton-Under-Edge, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Renishaw PLC
Were looking for people with creative, innovative, collaborative, and analytical skills to join our marketing teams to support our digital transformation and create fantastic customer experiences. Were looking for an experienced Project Manager responsible for driving project management excellence and delivering our digital customerexperience transformation programme. … Someone to get involved in projects of various sizes, within our Group Marketing department in line with our digital CustomerExperience strategy. About the role Oversight of website change and digital improvement projects from scoping to delivery, working closely with various stakeholders across the group, such as product … scoping, systems deployment, training and on-boarding to time, quality, and cost Reporting project progress and performance, whilst communicating expert insights About you Demonstrable experience of managing digital transformation projects, with it being a bonus if thats on an international scale within website and ecommerce improvements A passion for more »
Belfast, County Antrim, Northern Ireland, United Kingdom
Oxford Innovation Space
for an experienced Assistant Centre Manager to join our fantastic team! This part-time post is a key role in enhancing the operational performance, customerexperience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … time role, working 22.5 hours per week. We are flexible in when these hours are completed and happy to discuss further at interview stage. Experience: Experience in the operational running of an asset of the size, character and quality of an Innovation Centre Previous experience in an … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Motivate, lead and delegate tasks to team Team player and team leader IT literate with more »
reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customerexperience, quality management, financial, security and compliance. Experience • Experience of working with and influencing various levels of management, building relationships and … Can demonstrate flexibility and agility to move between role types within teams. Job Description IT & Infrastructure Operations Performance Manager • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through more »
Manager needs to own the detail of their project, and be prepared to get involved in all related tasks. The ideal candidate will have experience of small/medium engineering businesses, and an understanding of automotive projects. The day-to-day responsibilities: · Own whole vehicle projects, making sure that … and will actively try and reduce the amount of administration/paperwork in the business. What you bring to the table: Essential: · Project Management experience · Experience in small/medium businesses · Excellent problem solving and lateral thinking skills · Engineering and technical knowledge · A hands-on approach, if you … detail · Flexibility to re-plan as priorities change. Lateral thinking. · Possess a ‘All hands on deck’ mentality – a passionate team player Nice to have: · Experience in niche, low volume or motorsport vehicle manufacturing environment · Experience of vehicle safety and compliance testing and procedures A little about TLCC and more »
you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customerexperience every day.We are focused on providing the best customerexperience everyday through a differentiated set of products and services. With … complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interestsAbility to communicate complex technical solutions & processes to a wide variety of audiences Ability to synthesize customer feedback, industry trends, regulatory requirements, and future-focused business needs into a well-prioritized, executable product roadmapKnowledge of the global privacy landscape strongly preferredAbility more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Datapol Consultants Limited
portfolio. The position has direct ownership of the definition of the services provided; including service design, systems, tools and portals to define the client experience of consuming these services. The role will be focused on setting and reviewing the product strategy for this portfolio, working alongside the broader product … to the business. Socalise plans and updates with stakeholder teams, and deliver updates appropriate for executive audiences at a regular cadence" Design highly differentiated customer value propositions based on customer needs, research and feedback. Deliver and maintain product requirement definitions with prioritised features and corresponding justification. Development of … pricing strategies and business cases for new product developments. Provide detailed product descriptions for the development of sales, customerexperience, website and training information. Have the required experience and knowledge to train and support the sales teams in selling the products. Skills/experience required: Experiencemore »
portfolio, both technically and commercially. The focus of the role is to support the companys customers in transitioning to cloud-centric services, thereby facilitating CustomerExperience transformation and ultimately driving business value. Essential skills: Excellent communication and customerexperience skills Excellent attention to detail Can-do more »
and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customerexperience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customerexperience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »
and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customerexperience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customerexperience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »
Southampton, Hampshire, South East, United Kingdom
University of Southampton
closure Reference: Were looking for someone to join the University of Southamptons iSolutions Communications and Engagement Team. Are you passionate about providing an excellent customerexperience and helping others? Do you enjoy working in a dynamic, fast-paced environment and solving problems? Are you a good communicator, empathetic … and creating a comms toolkit that can be used at seminars, events and presentations e.g. University Open Days. - Support the development and delivery of CustomerExperience activity within the university. - Working with Project Managers and Business Change Managers to ensure all communications are aligned, consistent and on-brand. … management carried out by the department. What youll bring Were looking for someone who is passionate about providing excellent communications to a diverse audience. - Experience of delivering internal communications in a large organisation. - Demonstrable experience of creating compelling communication pieces for a diverse range of audiences and purposes. more »
enabling data driven customer journeys. This role will include the support of these functions, working closely with the Omnichannel, CustomerExperience (CX) and wider teams to ensure all requests and requirements from the business are dealt with in an efficient yet impactful manner. This is an opportunity … highly technical candidate used to working both at the front-end/backend of platforms, but also with a good degree of business partnering experience (project management). The position will be interfacing directly with stakeholders through a demand management platform, so any experience of this scenario would more »
Manchester, England, United Kingdom Hybrid / WFH Options
Harnham
Customer Data Analyst Up to £50,000 + bonuses Remote (UK) A fantastic opportunity to join one of the UK's leading retail brands as a Customer Data Analyst. THE COMPANY This company is the home improvements division of one of the UK's top multinational retail companies. … They are currently expanding and seeking a Customer Data Analyst to join their Analytics and Data Science team. In this role, you will collaborate with the Analytics Manager to deliver high-quality analytics and insights. You will engage with various stakeholders to enhance customer understanding across the organization … shaping future strategies, improving customerexperience, increasing engagement, driving revenue, and enhancing business efficiencies. ROLE AND RESPONSIBILITIES Develop analyses related to customer understanding, CRM & Loyalty, marketing performance, and broader retail insights Deliver post-implementation reviews (PIRs) related to business loyalty schemes and CRM activities, identifying opportunities, and more »
for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customerexperience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader more »
Wigston, Leicestershire, East Midlands, United Kingdom
Employal
work for a global player? The role The main aim of the role is to enhance their product range along with creating a better customerexperience through enhancing core product information, creating product ranges, updating taxonomy and adding attributes. You will be responsible for enriching the current product … and merchandising knowledge, so you must be comfortable with understanding computer driven solutions and when these can or should be overridden to make a customer experience. Duties Be responsible for managing the process to group products together, ensuring that predictions are correct and support the customer journey Ongoing … categorised Carry out competitive reviews as needed to identify content improvements Work across a range of content improvement tasks as required, utilising merchandising and customer understanding to ensure that decisions are made that will support the customer search and browse journey Prioritise changes, queries and requests based on more »
by Michelin, and has since tripled its turnover in a growingly competitive market. Blackcircles has been replicating its UK success and best-in-class customerexperience around the world and now live in Canada, Thailand, Egypt, South Africa, and Italy. The International team is passionate about growing the … business in these new markets and has enjoyed significant success to date. Blackcircles group is a design and customerexperience led business and aim for our web platform and brand to stand out ahead of our competitors. We pride ourselves on a Build-Measure-Learn methodology which is … different live countries and any new coming to the market. You could be working on social campaigns one day then improving the e-commerce experience another day. The ideal candidate will have the knowledge and understanding of implementing a brand across multiple channels and formats. You will be supported more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Allica Bank
adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … necessary documentation. Maintain clear and accurate internal records for MI and monitoring. Assist Operations team and other departments as and when directed. Personal Attributes & Experience A strong customer service ethic: Experience of delivering a high standard of customerexperience in a fast-paced environment. Attention more »
Customer Success Manager Hybrid | (3 Days in Office) Locations/Salary Rickmansworth, UK/UP TO £70,000 DOE Chicago, USA | St Louis, Missouri, USA/UP TO $115,000 DOE A Customer Success Manager is required to join an award-winning dynamic workplace technology company that provides … comprehensive platforms designed to deliver actionable workplace insights. Their platform includes real-time analytics systems, workplace sensors, employee experience apps, signage solutions, and space management tools. The Role Looking for a Customer Success Manager with a strong technical background! You will be responsible for crafting and implementing a … company’s products, utilising data analysis and collaboration with internal teams to enhance their experiences. You will drive improvements in product support and overall customer satisfaction by handling feedback and complaints and collaborating with account managers to achieve planned growth by maintaining high levels of client contentment. Some of more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Mixxos
based in Milton Keynes Immediate starts available! Salary: £26,000 per annum The Role: An exciting opportunity has emerged to join our client's CustomerExperience team as an Artworker. You are responsible for helping customers get the most out of their creative products by ensuring they have … a consistently high quality and personalised experience. Key Responsibilities: Adapt existing artwork to alternative layouts and/or formats in line with customer briefs and their brand requirements. Creating and managing our 'Pick your own templates and requests, making changes and uploading to the Online Hub. Carry out proof … to customer. Ensuring high standards of work are kept across the team. Handling New Orders in a timely and efficient manner. In line with customer briefs and their brand requirements whilst ensuring they are delivered within team KPI requirements. Be an expert in our design service, responding to customers more »
CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customerexperience Provide insights to senior stakeholders more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Car, Van and Minibus World
as soon as possible. While some new photography will be required, we have an extensive range of stock images that can be utilised. Automotive experience would be beneficial, but thorough product knowledge will be given to help you be successful in your role. Your Role: Create new product listings … the team within 24Hrs of notification. Work closely with buying, sales and marketing to discuss USPs and identify opportunities. Make changes to improve the customerexperience and increase conversion ratio Manage product listings in line with company needs (Aged, Idle, Target) Post Listings internally and on third party … sites, (Quirky Campers, Ebay) Personal attributes: Keen team player Attention detail Experience: Experience of using a website CMS or eCommerce platform (WooCommerce) Understanding of HTML Understanding of SEO Strong, professional written and verbal communication skills. Why Join Car Van & Minibus World Ltd: Family-Oriented Environment : As a family more »