76 to 100 of 1,253 Customer Experience Jobs in the UK excluding London

We are seeking a highly experienced genesis cloud architect with 15 years of experience to join our team. As a genesis cloud architect you will be responsible for designing an architecting Genesys Cloud Solutions based on business requirements and technical considerations. You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration … Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments. Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact centre efficiency. Conduct performance assessments capacity planning and security reviews for Genesys Cloud environments. Desired skills Should have strong knowledge and hands on experience … solutions Experience in Genesys Cloud administration and application experience using Gensys Architect Composer Designer and Genesys Framework Components. Experience in Assessment Designing and implementation of Genesys CX or Migration to Genesys CX from other contact centre technologies or on-prem Genesys Handon experience with embedding Genesys dialer into SAAS Application like Salesforce, Zendesk, ServiceNow and custom More ❯

be self-motivated, methodical and have a keen eye for detail.You will be able to demonstrate a successful track record in Data Processing and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of TruBlue for their business. Role You will be … system. Assist in the administration required to complete the processing schedule. Responding to and resolving all data queries that come through to the Catalogues Team via email and phone. Experience Essential Skills/Experience: Proficient in Microsoft Excel; High attention to detail; Ability to learn new systems efficiently; Ability to be self-driven and self-sufficient working remotely … Excellent written and verbal communication skills; Demonstrate experience in troubleshooting and problem-solving; Ability to work independently and as part of a team; Demonstrated strong customer relationship skills, an ability to engage with all levels; Strong time management skills; Strong analytical skills; General I.T. knowledge; At least 2 years experience in a similar role; Desired Skills/ More ❯

organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in … a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply Basic scripting knowledge in … Python or Bash beneficial You really care about the customer experience and have experience to prove this A motivated self-starter with a problem-solving attitude Strong aptitude for picking up technologies Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and written English You are keen to work More ❯

organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in … a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply Basic scripting knowledge in … Python or Bash beneficial You really care about the customer experience and have experience to prove this A motivated self-starter with a problem-solving attitude Strong aptitude for picking up technologies Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and written English You are keen to work More ❯

organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in … a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply Basic scripting knowledge in … Python or Bash beneficial You really care about the customer experience and have experience to prove this A motivated self-starter with a problem-solving attitude Strong aptitude for picking up technologies Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and written English You are keen to work More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

to manage the complete business development cycle, from lead generation and vendor registration through to bid submission, T&Cs negotiation, and order realisation, while maintaining strong internal alignment and customer-centric experience. You ll act as a trusted advisor to clients, engage with OEMs, EPCs, and Tier 1 contractor, and represent the company at site visits, exhibitions, and trade … organisation, who the key decision makers are and manage the STT relationship with clients key people. Develop, document, and manage the shared strategy process that captures both the agreed customer and STT agenda. Deliver the successful implementation of actions arising out of the shared strategy to customer satisfaction Work closely with STT Project Managers and Operations Dept on … project delivery status, implementing communication management (mode, frequency, and responsiveness) to ensure best-in-class customer experience. Escalate to Senior Management where there is a concern. Identify key strategically important customers, develop direct relationships with key influencers and decision makers in those key customers. Using the CRM and MRP systems, maintain accurate and up to date information on assigned More ❯

Join Our Clients Team as an After Sales Support Specialist! Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a difference? If so, we want YOU to be part of our vibrant team! We believe that the customer experience doesn't end at the sale-it's … of the line, guiding our customers through any questions or concerns they might have after their purchase. Your role will be pivotal in fostering long-lasting relationships and ensuring customer satisfaction. Here's a snapshot of your responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, or chat, providing solutions and support in a warm … on their experience. Collaboration: Work closely with our sales, product, and technical teams to gather insights and provide the best solutions to our customers. Documentation: Maintain accurate records of customer interactions and feedback for continuous improvement of our services. Who You Are: We're looking for someone who is not just a great communicator but also brings a spark More ❯

months. You will participate in all areas of engineering and development, writing high-quality code and collaborating with the wider team to ensure our digital systems provide an exceptional experience for our customers. Your technical insights and contributions will be highly valued and will influence key business decisions. About MyPocketSkill and our mission MyPocketSkill empowers Gen Z's to … Deadline: Assessing candidates on an ongoing basis Your mission Develop scalable, stable and efficient digital systems that enhance our platform. Write high-quality code for tech products that improve customer experience, embed AI-enhancements, reduce customer service issues and reduce costs. Be detail-conscious, able to support technical decision-making to keep progress on track. Your objectives … potential risks, collaborating effectively with other developers and departments. Performance Tracking: Assist in implementation and management of performance monitoring and issue alerting systems to help optimise user experience. Your experience (ideally): An absolute must is hands-on experience in leading or as a capable number 2 in a technical team startup/scaleup with a similar tech stack. More ❯

months. You will participate in all areas of engineering and development, writing high-quality code and collaborating with the wider team to ensure our digital systems provide an exceptional experience for our customers. Your technical insights and contributions will be highly valued and will influence key business decisions. About MyPocketSkill and our mission MyPocketSkill empowers Gen Z's to … Deadline: Assessing candidates on an ongoing basis Your mission Develop scalable, stable and efficient digital systems that enhance our platform. Write high-quality code for tech products that improve customer experience, embed AI-enhancements, reduce customer service issues and reduce costs. Be detail-conscious, able to support technical decision-making to keep progress on track. Your objectives … potential risks, collaborating effectively with other developers and departments. Performance Tracking: Assist in implementation and management of performance monitoring and issue alerting systems to help optimise user experience. Your experience (ideally): An absolute must is hands-on experience in leading or as a capable number 2 in a technical team startup/scaleup with a similar tech stack. More ❯

months. You will participate in all areas of engineering and development, writing high-quality code and collaborating with the wider team to ensure our digital systems provide an exceptional experience for our customers. Your technical insights and contributions will be highly valued and will influence key business decisions. About MyPocketSkill and our mission MyPocketSkill empowers Gen Z's to … Deadline: Assessing candidates on an ongoing basis Your mission Develop scalable, stable and efficient digital systems that enhance our platform. Write high-quality code for tech products that improve customer experience, embed AI-enhancements, reduce customer service issues and reduce costs. Be detail-conscious, able to support technical decision-making to keep progress on track. Your objectives … potential risks, collaborating effectively with other developers and departments. Performance Tracking: Assist in implementation and management of performance monitoring and issue alerting systems to help optimise user experience. Your experience (ideally): An absolute must is hands-on experience in leading or as a capable number 2 in a technical team startup/scaleup with a similar tech stack. More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using AI … automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using AI … automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Product Strategy & Customer Insight Lead (EdTech/Assessments) London Hybrid/Remote (UK-based) £60-65k + benefits We’re working with a pioneering EdTech and digital assessment organisation transforming how training providers use technology to deliver smarter, data-driven learning. As Product Strategy & Customer Insight Lead , you’ll bridge product, data, and customer experience, shaping roadmap priorities, translating insights into strategy, and driving platform adoption across a fast-scaling business. You’ll: Own and evolve the product roadmap, aligning tech with customer needs Conduct deep discovery with training providers to uncover pain points Drive engagement, adoption, and satisfaction through tailored solutions Translate customer feedback into actionable improvements Champion innovation, using AI … automation, and analytics to inform decisions Lead initiatives that boost product value and market differentiation You’ll need: 3+ years in Product, Product Marketing, or Customer Success (ideally within a SaaS, EdTech, Assessment or HR Tech environment) Strong commercial acumen and experience supporting sales strategy Technical literacy and confidence working with engineering or data teams Exceptional communication skills More ❯

Job Advertisement: Temporary Customer Support Specialist - Tech Are you passionate about delivering exceptional customer support? Do you thrive in a fast-paced environment and enjoy making a difference? Our client, a leading ultra-fast growth tech organisation, is looking for an enthusiastic Temporary Customer Support Specialist to join their dynamic team! If you have a knack for … resolving issues with confidence and professionalism, we want to hear from you! About the Role: As a Temporary Customer Support Specialist, you will be instrumental in assisting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, your primary responsibility will be to tackle support issues using Intercom, ensuring … every interaction is characterised by clarity, empathy, and urgency. Job Title: Temporary Customer Support Specialist (using Intercom) Start Date: ASAP Duration: Ongoing - potential temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Work Arrangement: Hybrid working - 3 days in the office and 2 days from home. Thursdays and Fridays will need to More ❯

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

performance tracking (once live on domain). Monitor areas of concern and non-compliance, escalating where necessary. Identify and resolve errors, liaising with third-party support partners as required. Customer Experience Ensure customer logins are functional and secure. Monitor site usability to provide the best customer experience possible. More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … patience and clarity Startup mindset: Self-starter who moves fast, wears multiple hats, and ships iteratively Bonus Points Experience with text analytics, NLP, or customer experience (CX) analytics Background in time-series analysis, anomaly detection, or forecasting Prior work at analytics agencies or consulting delivering bespoke reporting Exposure to AI infrastructure (vector databases, embeddings, semantic search) Experience More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … patience and clarity Startup mindset: Self-starter who moves fast, wears multiple hats, and ships iteratively Bonus Points Experience with text analytics, NLP, or customer experience (CX) analytics Background in time-series analysis, anomaly detection, or forecasting Prior work at analytics agencies or consulting delivering bespoke reporting Exposure to AI infrastructure (vector databases, embeddings, semantic search) Experience More ❯

London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor, and customer-facing delivery. You'll define what "great AI-powered reporting" looks like … great dashboard (agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI … patience and clarity Startup mindset: Self-starter who moves fast, wears multiple hats, and ships iteratively Bonus Points Experience with text analytics, NLP, or customer experience (CX) analytics Background in time-series analysis, anomaly detection, or forecasting Prior work at analytics agencies or consulting delivering bespoke reporting Exposure to AI infrastructure (vector databases, embeddings, semantic search) Experience More ❯

experiences? Do you combine commercial acumen with creativity and data-driven thinking? We’re looking for a Director of eCommerce to lead our digital commerce strategy, elevate our online customer journey, and deliver measurable growth across our business. This is a pivotal opportunity to take drive our eCommerce platform, develop high-performing teams, and define how our customers connect … your chance to make a lasting impact. What You’ll Do Drive Digital Growth - Drive our eCommerce performance. You’ll lead strategies to optimise conversion, average order value, and customer engagement—ensuring every interaction adds value and strengthens loyalty. Champion the Customer Experience - From sign-in to order fulfilment, you’ll oversee the complete online journey, aligning … pricing, promotions, and workflows to create a seamless, customer-centric experience. Leverage Data and Insight - Use analytics, A/B testing, and performance tools to understand customer behaviour and uncover opportunities. You’ll turn insights into actionable strategies that enhance results across all key metrics. Elevate Our Storefront and Content - Lead the digital merchandising and content strategy to More ❯

Partnerships Optimiser Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive depending on experience + bonus scheme Includes: Travel to clients, Events & Meetings, Flexible Working hours. Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over … partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. Protect People are individuals bursting with talent, ambition … driven. Passionate about making a difference and contributing to business growth. Strong ability to use data to tell a persuasive story. Excellent communication and collaboration skills. Preference for statistical experience, SQL and Python experience The Ideal Candidate Possesses the Following Attributes Charismatic and empathic personality Strong relationship-building skills Commercially minded, strategic and forward thinker Strong analytical skills More ❯

corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're on the lookout for a UX Content Designer, reporting into our small but high impact Customer Experience team at Experian Data Quality (EDQ). You will be part of a central product team, crafting clear, consistent, and user-centred content across our key markets … What you'll do: Design and deliver content across multiple touchpoints: Product UI Help and support docs Emails and in-product messaging E-learning and onboarding content Internal and customer-facing comms Collaborate with UX designers, product managers, developers, and SMEs to align content with user needs and business goals. Champion plain language, accessibility, and inclusive design. Conduct content … audits and use data to iterate and improve. Maintain and evolve our content guidelines and tone of voice. Put fair customer treatment at the heart of everything you do. Qualifications What you'll bring: University graduate, or equivalent qualifications or experience Experience in UX content design, editorial UX, or similar, ideally in a tech environment. A portfolio More ❯

Customer Support Executive Location: Hatfield Job Type: Full-time My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the … as required, following all remote fault diagnosis options explored. Assist the credit control team by working with end users that require after-sales support but have overdue balances. Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams. Log, investigate and report on all customer … cases for trends and potential issues, investigate where required and produce internal reporting and preventative suggested actions. Collaborate with the Product Lab team to provide technical guidance to the Customer Support team. Obtain, develop, retain and provide company responses to customers' escalated issues. Access expert advice and information from company staff, including engineers and suppliers, for additional diagnostics or More ❯

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯