76 to 100 of 865 Customer Experience Jobs in the UK excluding London

thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. We are the Core Buyer engineering team that helps deliver engaging customer experiences for our buyers. We own View Item domain (Item Page, Transactions such Best Offers and Auctions) and help deliver innovations for our Focus Categories like Collectibles (Trading Cards … views delivered daily across the globe, across all devices & browsers. Performance, Accuracy, Real time systems (e.g. winning bid), Scalability and availability are paramount. These experiences have great financial and customer impact. We strive to delight the diverse customer base across the world. We are a data driven agile organization. We ship often, get immediate user feedback and use … our e-commerce platform. You'll be working with a world class team of engineers, designers, product managers, business partners and analysts in a fun environment building world-class customer experiences. As a Principal Engineer you will serve as a senior technical leader, responsible for setting the strategic direction of our backend systems and platforms. You will work across More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools. … insights for leadership and teams. Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance. Process Optimization & Support: Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes. Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools. Stay More ❯

recurrence of the issue. Identify, document, and report issues with software, design, reliability, and maintenance issues to the relevant teams, ensuring that they are aware of and are addressing customer expectations. Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed/wide scale. Work effectively … queue based upon your skills and abilities, and work cases that are increasingly challenging to develop and sharpen your skills. Have you got what it takes? 5+ years of experience in cloud support. Excellent technical and analytical skills. Experience and in-depth knowledge of data handling and MS SQL. Experience of Programming or Advanced Scripting (C#, PowerShell … etc.) Experience querying API's (REST, SOAP) and processing the output. Experience working on Production and Test customer systems. Exposure to SOA applications and services. Exposure to commercial cloud providers (Ideally Azure, others considered) Efficient, effective and respectful communication skills both with customers and within internal departments. Including, Good listener, able to identify and validate assumptions. Able More ❯

powerful and intuitive products and services that provide the world's most effective cybersecurity for organizations of any size. The Sophos Global Renewals team is dedicated to ensuring every customer realizes the value they receive by renewing and expanding our business partnership. As the Senior Director, EMEA Renewals, you will be accountable for the entire Renewals revenue for EMEA … rate and ACV business targets for the theater. Reporting to the Vice President, Global Renewals, you will be the leader in ensuring the ongoing retention and growth of our customer base across EMEA. You will be responsible for ensuring enablement, support, coaching and accountability of the team, accurately forecasting the theater business to leadership, partnering with the new business … sales leadership to ensure a valuable customer experience, and being part of the global renewals leadership team. Your team will work collaboratively with the new business sales team, ensuring that together we are ensuring all customers realize the value of both the Sophos solutions and our partnership by renewing and expanding that business relationship. Your team will work More ❯

Workforce Planning Program Manager Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world-changing the way the world shops, for good. We are the beating heart of our UK business … and comprise a network of cutting-edge warehouses and offices across the country. We optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience-while delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role We wouldn … delivering, our customers’ products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, we now have an opportunity for a Workforce Planning Program Manager to join the team. This role exists to drive complex business change projects across workforce planning More ❯

data-driven decision heritage and human-centered approach enable us to design innovative financial experiences. We are building a next-generation data platform using modern technology to deliver transformative customer experiences. We seek a Head of Data Product Management to define and own our UK Data Products strategy, inspire and transform our UK business, and lead a team of … prioritize valuable capabilities. Work with teams across engineering, delivery, architecture, cyber, data risk, and US enterprise to deliver capabilities to users. Advocate for data governance, ensuring standards and user experience are balanced. Incorporate business analytics into product design and define success metrics. Present and build consensus with senior stakeholders, keeping them informed. Use data to drive continual growth and … process improvements. What we're looking for Experience in translating business opportunities into Data, Machine Learning, and AI products in digital or tech sectors. User-focused mindset with strong commercial skills for ROI optimization. Proven thought leadership and delivery of complex products or platforms. Excellent communication skills to engage, influence, and inspire. Experience leading and mentoring product managers. More ❯

and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration … focused on AI-led operational transformation (e.g. predictive analytics, smart routing, anomaly detection) Partner with data science and engineering teams to embed AI into service delivery workflows and client experience journeys Ensure all AI use cases meet compliance, governance, and ethical standards Governance & Compliance Develop and enforce governance frameworks for operational excellence, workflow quality, and data fidelity Align tooling … thrive in ambiguity, influence, and convert complexity into clarity. You lead global teams with empathy and hold yourself and others to the highest standards of execution and integrity. Qualifications & Experience Required Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry Track record of delivering enterprise platform transformations (ServiceNow, Power BI More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

overall outcomes, embedding new ways of working and instilling good practice delivery management. This role requires strong strategic planning, change management, and communication skills, including a strong focus on customer and colleague experience. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to … monitor performance metrics, track project progress, identify areas for improvement, and report on portfolio performance to senior management What You'll Bring A minimum of 8-10 years of experience in project delivery, and/or portfolio management, with at least 3-5 years in a leadership or senior management role overseeing portfolio delivery Proven track record in shaping … across business functions, preferably at a global organization Strong knowledge and understanding of multiple delivery methodologies including waterfall, lean portfolio management, agile project management methodologies, tools, and best practices. Experience with agile at scale is desirable Experience of building teams, capabilities and increasing their maturity Bachelor's degree in a relevant field (such as business administration, project management More ❯

make you fly—so what better way to launch your career than with a 24-month Virgin Atlantic Apprenticeship in Analytics, Data and AI? You’ll gain hands-on experience, industry-recognised qualifications, and make a real impact from day one. Role Maintain and refine the product backlog in alignment with the roadmap Write clear user stories and define … squad Participate in agile ceremonies and sprint rituals to support timely delivery Collaborate with engineers to ensure features meet user needs and business goals Analyse product performance data and customer feedback to recommend improvements Partner with UX and data teams to iterate on features and designs Communicate updates and gather input from stakeholders across the business Support your Product … sky really is the limit You’ll complete the programme with more than just a sense of achievement. Over the course of the apprenticeship, you’ll gain hands-on experience working within agile squads, supporting the delivery of real digital products used by our customers every day. You’ll develop core skills in product ownership—like managing backlogs, writing More ❯

London offices (flexible 2 days remote wherever). Why This Job Matters The ServiceNow Platform is a pivotal and strategic digital asset that underpins the entire BT ecosystem, from customer interactions to colleague support, and from Networks to HR. It is at the core of our digital transformation efforts across multiple areas within BT, enhancing how we deliver services … Relationships: You will maintain strong relationships with key stakeholders, including leads for each federated team, key partners, and ServiceNow. Evaluate Requirements: You will assess requirements across various value streams (Customer Operations, Digital & Network Operations, Security Operations) to determine necessary implementations in the service assurance domain. Focus on Objectives and Risk Management: You will ensure CoE and programme objectives are … buy-in and influence decisions, maintaining composure in doing so. Financial Acumen: Apply financial knowledge to the financial management of your work area, project, programme, business case, or contract. Experience You'd Be Expected to Have Led a Cost Reduction Effort: Demonstrates financial acumen and decision-making skills. Strong Engineering and Technical Leadership: Tied to solution architecture & engineering and More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

and reliability. Conduct hypothesis-led learning in analytical data assets, identifying trends, patterns, and opportunities for optimization. Utilize AB test evaluations to drive feature improvements and enhance the overall customer experience. Develop and maintain dashboards and reports to track key performance indicators and provide actionable recommendations to stakeholders. Stay up-to-date with industry trends and best practices in … product analytics, continuously enhancing your skills and knowledge. Provide analytics to optimise general operations within the business for supply chain, commercial & store tech Key requirements: Proven experience in product analytics, data analysis, or a related field. Strong proficiency in SQL and experience with data visualization tools such as Metabase/Tableau etc Familiarity with Redshift or other similar … and the ability to translate complex data into actionable insights. Strong communication and collaboration skills, with the ability to effectively present findings to both technical and non-technical stakeholders. Experience of A/B testing, experience in running retailed-based tool analytics Experience of BigQuery is desirable What we offer: Pension company contribution = 3% Incentive scheme up More ❯

one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. At Screwfix, we're on a mission to make every search experience fast, relevant, and intuitive. We're looking for a Product Owner to lead the vision and delivery of our Search Tech capabilities, from algorithm tuning and ranking strategies to … and impact across the organisation. You'll be instrumental in shaping the platform's roadmap, driving architectural decisions, and ensuring it meets the needs of multiple product teams and customer journeys. Your focus will be on enabling seamless, intelligent, and high-performing search capabilities that help users find exactly what they need, when they need it You'll also … a key role in our strategic RFP process to identify and implement a best-in-class search solution for Screwfix, helping shape the future of our technology stack and customer experience. At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That's why we've built a workplace that works for you- combining flexibility, inclusivity, and sustainability More ❯

make you fly—so what better way to launch your career than with a 24-month Virgin Atlantic Apprenticeship in Analytics, Data and AI? You’ll gain hands-on experience, industry-recognised qualifications, and make a real impact from day one. Role Support the team in analysing agency performance data and creating dashboards in tools like Excel and Salesforce … sky really is the limit You’ll complete the programme with more than just a sense of achievement. Over the course of the apprenticeship, you’ll gain real-world experience working within our UK Sales team, supporting our agency relationships and driving commercial insights that help shape Virgin Atlantic’s growth. You’ll develop hands-on skills in tools … personal, and filled with possibility. That belief still drives us today as we work towards our mission: to become the most loved travel company. Whether we’re designing innovative customer experiences, pushing boundaries in sustainability, or building inclusive teams that reflect the world we serve, we’re united by a shared spirit of adventure, heart, and humanity. Because at More ❯

Great news! We are looking for: Degree Level in any related field is advantageous e.g. Supply Chain Management, STEM fields. CIPS Level 2-3 (or working towards) advantageous Some experience in an administrative, procurement, or finance support role is beneficial. Familiarity with procurement systems and processes is an advantage. Basic understanding of purchase order and invoice workflows. Track record … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With … be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Free digital More ❯

experience. You are the primary point of contact for your commercial teams to shape and deliver the digital category strategy, considering a range of KPIs such as revenue, margin, customer growth, conversion and many more. The Role: The Purpose of the Role: Key Responsibilities: Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse … market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Work closely with … relevant activity to minimise stockouts and sell through excess inventory. Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based More ❯

experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With … be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Free digital More ❯

strong business analytics and BI skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating them into actionable insights using More ❯

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with a … core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to … ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign More ❯

What do you want to search? Keyword Apprenticeship Type Location Lead Management, CX and Digital Communications Data Analyst Apprentice Lead Management, CX and Digital Communications Data Analyst Apprentice , Apply From: 27/05/2025 Learning Provider Delivered by JUST IT TRAINING LIMITED Employer NISSAN MOTOR MANUFACTURING (UK) LIMITED Vacancy Description Main Tasks & Responsibilities: Marcomms Performance Analytics: Support the Marketing … monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries. Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team. Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and … delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management Key Details Vacancy Title Lead Management, CX and Digital Communications Data Analyst Apprentice Employer Description We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and More ❯

identifying new ways of working and embedding strategically critical business-initiated improvements. This includes driving the Zellis commercial performance, leading change initiatives and being accountable for maximising revenue and customer satisfaction. In this role your key responsibilities will be: Overall Lead strategic change programmes creating new service propositions, monitoring and driving commercial returns Analyse insights Analyse customer and … financial insights: review market research and data to understand customer behaviour and market trends. Be the voice of the customer: advocate for customer needs and ensure propositions are aligned with customer expectations. Keep up with customer trends and competitor activity: Staying informed about the latest developments in the market is crucial for developing leading customer propositions. Implementation Develop and implement new customer propositions - building on our leadership in Benefits, HR and Payroll. Develop the business case for major change for each improvement initiative - (expected revenue, cost, resources, delivery time frame, risks & implementation difficulty) Lead the design and implementation of new initiatives: Develop customer blue prints and experience journeys. Mobilise the organisation More ❯

have over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. Role Summary : The Customer Success Manager (Buyers)role is responsible for building and maintaining strong relationships with our buyers, growing strategic, lasting and successful partnerships. You help customers maximise the value they get … from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives, building a personalised adoption plan that supports their business and increases customer advocacy. Complete the initial set up of the platform to meet the customer requirements Provide comprehensive training to the customer. Driving adoption Set up and manage supply chain campaigns to drive adoption of the platform within the Buyers supply chain. Create individual success plans support your customers' business objectives through the use of our tools. Present impactful data More ❯

we are on a mission to help organisations reimagine their digital future. As a key member of the leadership team within our Accelerator Commercial Unit , the Vice President of Customer Operations will be instrumental in driving operational excellence, enabling growth, and delivering exceptional customer experiences. This role is a unique opportunity to influence outcomes at scale - leading initiatives … that span customer success, service operations, escalations, commercial growth enablement, and operational maturity. You'll work across functions, challenge the status quo, and ensure our most valuable customers realise rapid and enduring value from their investment in OneAdvanced. What You Will Do Operational Excellence & Customer Experience Lead and continuously evolve customer operations to ensure scalable, efficient … and high-quality service delivery across the Accelerator portfolio. Define and implement metrics-driven processes that elevate customer satisfaction, reduce friction, and ensure consistency across every customer touchpoint. Act as the senior escalation point for major customer issues, driving swift resolution and learning loops to improve future performance. Prioritise and champion an outstanding experience for our More ❯

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯