76 to 100 of 461 Customer Experience Jobs in the UK excluding London

West Midlands. This fixed-term opportunity will see you architecting impactful AI solutions that transform internal business processes, reporting, frontline operations and customer experience, while setting the foundations for long-term innovation. You will work at the intersection of technology, strategy and commercial impact, translating ambitious ideas into … commercially viable. Key Responsibilities: Architect end-to-end AI solutions across data, knowledge and process layers, covering internal business processes, reporting, frontline operations and customer experience. Design and deliver proof-of-concept AI solutions that validate target architectures, use cases and reusable patterns at enterprise scale. Define and document ...

supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels, and aligned with business priorities, customer expectations, and organisational objectives. Working collaboratively with suppliers, service integrators, and internal stakeholders, the Service Request Lead provides oversight of request fulfilment activities, drives … effectiveness. Through strong governance, stakeholder engagement, supplier performance management, and continual service improvement, the Service Request Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes to an improved end-user experience, enhanced operational performance, increased service quality, and the delivery ...

Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. … Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering ...

safety. Success in this role requires driving service maturity and continuous improvement, utilising performance data, automation, and digital self-service capabilities to improve user experience and operational efficiency. The role aligns with national expectations for digital services to be user-centred, resilient, and interoperable, supporting the wider transition … Ensure digital services comply with all regulatory, information governance, and cybersecurity requirements Support delivery of Group-wide digital programmes and transformation initiatives Person Specification Experience Essential Significant experience leading a large-scale IT Service Desk and ISTM function within a complex organisatio0n Experience managing incident, problem, change ...

Marketing Science London | Hybrid (3 days in office) | £60,000 - £75,000This is an excellent opportunity for a Senior Analyst to join a leading customer experience and marketing consultancy where data plays a central role in shaping customer engagement and business strategy. You will work across … Company They are a specialist consultancy focused on helping organisations better understand their customers through data, analytics, and marketing science. Their analytics function combines customer insight, digital analytics, measurement, and data strategy to support smarter decision-making. The team operates in a collaborative, project-based environment and offers strong ...

complex technical projects? We're looking for a confident, commercially aware Project Manager to join Netteam tX, taking ownership of the successful delivery of customer IT projects from initial handover through to completion. This is a hands-on, customer-facing role where you'll manage larger and more … while also helping us drive consistency, visibility and strong project management across our wider portfolio. You'll take end-to-end ownership of technical customer projects, ensuring they are properly scoped, planned, resourced and commercially controlled before and throughout delivery. Day to day, you'll: Manage complex technical projects ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You’ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you’ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly ...

opportunity to take ownership of a growing Conversion Rate Optimisation function within a high-performing digital business. You will lead experimentation across multiple customer journeys, influence commercial strategy, and play a key role in shaping the future of the CRO capability while delivering measurable business impact. The Company They … well-established digital organisation operating multiple high-traffic online platforms across a range of sectors. Driven by data, performance marketing, and customer experience, they generate significant volumes of customer enquiries through sophisticated acquisition channels. With substantial investment in digital marketing and a strong focus on continuous improvement ...

Communication What this role is all about Were looking for a Speech Analytics Platform Analyst to build, maintain and optimise the systems that turn customer conversations into measurable business insight. Working across speech analytics, data and reporting, the role will translate complex language patterns into clear outputs that improve … customer outcomes, regulatory compliance, coaching and operational performance. Key Actions Build and maintain scorecards, processes and category structures within the conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

will work closely with Duty Technicians, infrastructure teams, application support teams and Service Managers to restore services quickly and provide a high-quality customer experience. Previous experience working within a government or public sector environment would be beneficial for this opportunity. Your new role As a Service Desk … incidents and service requests, resolving common technical issues at first contact wherever possible and escalating more complex issues to the appropriate technical teams. Excellent customer service is central to the role, alongside accurate ticket management, effective troubleshooting and clear communication throughout the ticket life cycle. Key responsibilities ...

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on-the-job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer … range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised ...

IR35 We are seeking a Change and Adoption Manager to join a world-leading global software and digital media pioneer. You will support enterprise customer engagements by designing and executing tailored Organisational Change Management strategies. Your goal will be to drive end-user adoption of market-leading MarTech, digital … within a global vendor professional services team, systems integrator or management consultancy is highly desirable. Strong background in digital marketing, customer experience (CX) or large-scale digital transformation initiatives. ...

platforms, software and integration solutions for demanding applications. The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base. With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team … support customers across EMEA and other strategic markets. This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness. The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering ...

someone who can bridge the gap between IT and operations, understanding complex business requirements and delivering technology solutions that improve efficiency, visibility, and customer service. The candidate will come from a fast-paced, time-sensitive FMCG or supply chain environment and have a strong background in business analysis, systems … projects across ERP, WMS, TMS, and other business-critical platforms Develop and improve Vendor Managed Inventory (VMI) solutions, ensuring accurate data flow and strong customer service performance Manage relationships with internal stakeholders, external customers, software providers, and third-party technology partners Lead system development roadmaps, upgrades, implementations, and continuous ...

CUSTOMER SERVICE AGENT Bracknell, Berkshire | £28,000 - £35,000 per annum We are recruiting for a Customer Service Specialist to join an established and growing international business operating within the mobile technology and refurbished device sector. Working with leading consumer technology brands and retailers, the business provides services … including mobile phone trade-ins, buy-back programmes and the sale of refurbished devices. This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region. The Role You will provide customer support across telephone ...

Senior Associate) in our client, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. MINIMUM REQUIREMENTS Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

support a busy Helpdesk. This key recruit has overriding responsibility for the effective monitoring, evaluation and training of the 1st and 2nd line customer support team, assessing the customer journey, and implementing positive change. This is an excellent opportunity to join a superb customer centric business where … company to work for with very strong values who invest in their staff and offer an excellent culture. Duties & Responsibilities: You will evaluate the Customer journey, assess current processes and make recommendations for change, implementing new ideas. Identifying customer pain points, working with 1st and 2nd line support ...

there are significant opportunities to develop your skills, broaden your technical expertise and grow your career. Dedicated Support Engineers play a critical role in customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service … experience. Job Description Key Responsibilities Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority incidents, coordinating escalations and customer communications as required. Identify valuable technical insights from support cases and contribute to the continuous improvement of team documentation, knowledge ...

Track adoption metrics, KPIs, risks, and mitigation actions. Develop post-implementation sustainment plans and contribute reusable change management best practices. Essential Requirements 5+ years' experience in organisational change management, adoption strategy, or consulting. Experience supporting enterprise software implementations, ideally across marketing technology, CRM, CMS, or digital platforms. Strong … stakeholder engagement, facilitation, and presentation skills, including senior executive audiences. Experience producing readiness assessments, communication plans, training programmes, and adoption scorecards. Excellent communication skills and the ability to work independently in a remote, client-facing environment. Bachelor's degree or equivalent professional experience. Desirable Adobe Change Management Prosci, ADKAR ...

intention is to equip you over the course of the 18-month program to reach the appropriate skill set with experience to transition into a full-time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join … Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working ...

ensure our most critical customers achieve their security objectives. You will serve as a trusted expert advisor, providing strategic technical guidance and translating unique customer use cases into actionable best practices for security and resilience. By cultivating deep, collaborative partnerships, you will act as a vital bridge between … customer and our internal product teams to continuously improve our software offerings. Success in this role means ensuring robust customer health, driving high satisfaction scores, and uncovering new opportunities for product expansion to maximize their investment. What you will doPartner with customers in long-term engagements to provide ...

Customer Support Consultant – Accountancy Location: Wokingham Salary: Up to £24,800 This is an exciting opportunity to join a fast-growing fintech software company, supporting accountancy customers who use their software. You’ll be using your accounting knowledge to help customers resolve queries, while also working closely with … develop junior team members. The role would suit someone who enjoys working with people, solving problems and using their accounting knowledge in a more customer-focused and technology-driven environment. A few key areas of the role include: Providing second-line support to accountancy customers via telephone and email ...