76 to 100 of 536 Customer Experience Jobs in the UK excluding London

full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. … organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure ...

Role You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee … customer experience throughout the business. Role Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales ...

developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem … opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support ...

role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused … handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation. This Customer ...

Director of Customer Success Strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA. Led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact … Stakeholder and boardroom discussing forecasts and expansion strategy as you are refine a playbook or support a complex enterprise customer conversation, Leadership style grounded in data, commercial judgement, and genuine customer empathy., Challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments. Customer ...

with this role of Account Manager- a great opportunity for someone with a true ‘farmer’ approach to account management. \The Role This is a customer-focused, commercially driven Account Manager role responsible for managing and growing a portfolio of existing B2B clients. You will act as the primary point … selling. The role sits at the intersection of commercial and technical, working closely with internal teams across Sales, Product and Engineering to deliver strong customer outcomes. The existing customer base offers significant growth potential for someone commercially sharp, with strong networking skills and a collaborative approach Key Responsibilities ...

Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality sector. Helping … some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. Role created due to growth, excellent long-term prospects within the business in a market that is performing really well. Depending on experience level - £50,000 - £60,000 This ...

Responsibilities Lead, coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills … Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations/connectivity ...

Product Manager - Payments Experience Were hiring exceptional Product Managersto help shape the future of our digital customer journey. One role will have astrong marketing and engagement focus, while the other will centre onpayments and transactional experiences. Both roles will work at the heart of our product strategy, partnering … with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. Were hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition ...

exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment. As an AWS Connect Engineer, youll play … contact centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where youll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. Youll be working on complex, high-impact systems that directly influence customer experience ...

sophisticated supplier ecosystem that supports millions of digital and physical transactions every day. The role sits at the intersection of technology, financial services and customer experience , covering everything from transaction processing platforms and payment gateways through to device infrastructure and next-generation payment propositions. The Opportunity The Senior … platforms, payment devices and fintech solutions Significant stakeholder engagement across technology, digital and commercial leadership The opportunity to shape next-generation payment capabilities and customer experiences A high-calibre procurement function with strong visibility across the wider organisation Ideal Background Procurement experience across payment technology, fintech, financial services ...

Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns the Design lifecycle, validates solution feasibility, and ensures platforms are delivered … closely with Sales, Delivery, Support, suppliers and most importantly customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes. The TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end-to-end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

shape your own career. Ready to make a splash? Join our team today. Service Desk Analyst South West Water is seeking a motivated and customer-focused Service Desk Analyst to join our IT team. This role is a critical first point of contact for IT support, providing timely, high … resolve a wide range of hardware, software, and network issues, manage support requests through our IT Service Management platform, and deliver an excellent customer experience. You will work closely with wider IT teams, maintain accurate documentation, and proactively identify opportunities to improve service delivery. Key Deliverables Provide first-level ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements. Work that matters What … Manage experian.co.uk, ensuring it performs against commercial, customer and regulatory goals Improve optimisation of journeys and landing pages to improve conversion and customer experience Build and manage a clear, prioritised optimisation roadmap in consideration of business goals Collaborate with Product, Paid Media, Compliance, UX and Development teams ...

will play a key part in delivering a series of infrastructure and workplace technology initiatives, initially focused on Wi-Fi migrations, authentication solutions, and customer portal deployment across multiple sites, before moving into broader internal technology and web application rollouts. The environment is highly stakeholder-driven, so this role … will include: * Managing end-to-end delivery of infrastructure and workplace technology projects across multiple London sites* Coordinating Wi-Fi migrations, authentication deployments, and customer-facing portal implementations* Supporting future internal technology and web application deployments across the estate* Managing 3rd party vendors, MSPs, engineers, and delivery partners* Building ...

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer … range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised ...

claims are delivered today and how they'll work tomorrow. If you're passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference. The opportunity: As our Claims Digital & Technology Lead … role offers the chance to: Lead meaningful digital change in a respected, specialist insurer Influence strategy at leadership level Deliver improvements that directly impact customer experience, efficiency and performance Be at the forefront of innovation within claims We offer hybrid working, a competitive salary, generous bonus ...

exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment. As an AWS Connect Engineer … centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where you’ll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. You’ll be working on complex, high-impact systems that directly influence customer experience ...

Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from … client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London £85,000 - £95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software/AI space. Recognised … have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge ...