76 to 100 of 468 Customer Experience Jobs in the UK excluding London

capture a digital ultra-widefield image of the retina. Today, millions of patients around the world have benefited from optomap ® retinal imaging. The experience of Douglas Anderson is a thread that runs through the company to this day and has resulted in our products being used … communicate a compelling software technology vision and strategy aligned with Optos’ business objectives as well as bring extensive technical leadership and management experience from software environments—ideally medical devices, instrumentation, or regulated domains. Through innovation, compliance, and operational excellence, you will drive customer impact, commercial results, and foster ...

Customer Success ManagerDepartment: Customer SuccessLocation: ChesterfieldHybrid – 1 day from homeSalary: up to £40,000There is a requirement to travel to client meetingsFlexible working hours25 days annual leave Elevation Recruitment Group are seeking a highly motivated and experienced Customer Success Manager to join one of our leading clients … based in Chesterfield. This senior role is responsible for driving customer satisfaction, retention, and growth by building strong, trusted relationships and ensuring customers achieve maximum value from our solutions. You will act as a strategic partner and trusted advisor to clients of the business, working closely with internal teams ...

This is a high-impact position at the centre of the digital roadmap, leading three flagship programmes that are critical to sales growth and customer experience strategy: HubSpot – Sales & Marketing Automation E-commerce Replatform e-Billing Transformation You'll take ownership of multi-workstream delivery , aligning diverse stakeholders … time, within scope, and to a high technical standard . What you'll bring We're looking for a candidate who can demonstrate: Proven experience as a Digital Project Manager , delivering complex, multi-system digital projects end-to-end Strong technical understanding across web, CRM, marketing automation and/ ...

Payroll Customer Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You’ll work with a range of stakeholders—HR/Payroll managers, Finance, IT professionals—to resolve issues, improve service delivery, and enhance … customer experience. We will provide full product training, supported by your team, but you’ll need to be tech savvy ideally with a Payroll background and a thirst to learn with interest in developing a career in a software support environment. Key Responsibilities Technical Support : Provide expert payroll related ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented … with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs ...

fast-paced, data-led environment where you'll work closely with cross-functional teams to support major change initiatives—improving operational efficiency, enhancing customer experience, and enabling smarter decision-making across the business. Key responsibilities Work across multiple transformation and retail system workstreams, helping to define and deliver … upgrades, and data transitions. Investigate and resolve issues raised through service channels, supporting SLAs and minimising impact to customers. Key skills and knowledge Proven experience as a Business Analyst, ideally within retail, hospitality, or other multi-site/multi-channel environments. Strong analytical and problem-solving skills, with ...

Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex … information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer ...

Functional Consultant Genesys Location: Hatfield (with Hybrid) Join a dynamic and customer-focused team at the forefront of delivering exceptional cloud-based contact center solutions. As a Functional Consultant for Genesys Cloud, youll play a pivotal role in guiding customers through the design of their services, ensuring solutions align … with best practices and strategic objectives. Acting as the trusted advisor, youll lead conversations that shape the customer experience before handing over to our build teams for implementation. Our environment is fast-paced, collaborative, and innovative. Youll work closely with customers and internal teams to bring ideas ...

ensure tickets are processed and actioned effectively and within SLA. Work under best practices and continuously develop as a team. Proactive monitoring – Identify customer alarms and react to alerts accordingly with the engineering teams. Complete ad-hoc tasks within the Autotask ticketing system, such as scheduling changes, administering planned … billable engineering time. Collaborate with the Engineering Teams to ensure IPI meets all KPI’s around Service Desk processes. Manage the communication for customer onsite resource planning and staff rotation days. Daily handovers with the Out-of-hours team. Personal Skills and Attributes: A good understanding of customer ...

asset information into one secure, modern platform, improving data accuracy, strengthening compliance, and enabling smarter, real-time decision-making. It will also provide improved customer experience, giving residents access to online services and enabling staff to work more efficiently with better tools and streamlined processes.This is an exciting … single authoritative dataset, improve reporting capability, and support emerging regulatory expectations. Ensure benefits realisation is defined, tracked, and delivered, including improvements in compliance, efficiency, customer experience, and digital adoption. What you'll need to succeed You will be an experienced IT Project manager with a proven history ...

continuous product innovation. Your new role In this role, you'll take global responsibility for transforming a connected product ecosystem into a commercially successful, customer-centric suite of digital services. You'll shape how connectivity, cloud platforms and data-driven features evolve, turning technical capability into compelling propositions that … behind connected products, defining how features, services and subscriptions are packaged, priced and taken to market. Your work will translate engineering possibilities into clear customer value, ensuring new releases land with purpose and measurable impact. A key element is building and maintaining a strong data foundation, standardising models, taxonomies ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. … hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let’s talk. The Opportunity We’re looking for ambitious, tech-savvy graduates and early-career professionals who want to build a career ...

Customer Success Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal … This is not a technical support or sales role . The focus is on client outcomes, engagement, retention, and long-term success. As a Customer Success Manager, you will act as the primary advocate for your clients, guiding them through onboarding, helping them understand the services they receive ...

function.We’re working with a rapidly scaling, multi-site consumer-facing organisation that’s investing heavily in technology, data and digital platforms to reshape customer experience, unlock growth, and simplify operations at scale.You’ll own the end-to-end digital and technology strategy, spanning: Customer-facing digital … actually be doing: Defining and delivering a clear, commercially aligned digital and technology strategy Leading large-scale digital transformation programmes that materially improve customer experience Using data and digital products to increase sales, improve retention and reduce manual effort Leading and developing a senior, multi-disciplinary technology team ...

Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process … financial reporting, and much more! The Global Front of Stores Delivery Team manages the delivery of solutions to our global stores that enrich the customer experience and provide business value. We are seeking a motivated, talented Senior Staff Scrum Master to deliver these capabilities and solutions to drive ...

trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About … Role Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving ...

dynamic and collaborative environment. This company is committed to delivering excellence, and you'll play a pivotal role in shaping the future of their Customer Experience (CEX) Unity programme. If you're a driven professional looking for a challenging yet rewarding role, this could be the perfect … delivery dashboards. - Assist in planning and preparation for phased implementations, transitions, and go-lives, ensuring alignment across the programme. What You Will Bring: - Proven experience in project management from within transformation or system integration programmes. - Strong delivery mindset with the ability to navigate ambiguity and shifting priorities. - Excellent senior ...

well-established UK manufacturer with a strong reputation for quality and innovation. As part of continued growth, they are looking to appoint a Customer Success Manager to strengthen their commercial function and elevate the customer experience.This is a pivotal role focused on customer satisfaction, retention, and long … term account development. You will work closely with Sales, Projects, Operations, and Technical teams to ensure customers receive a seamless, high-quality experience from initial handover through delivery and ongoing support. The Role Act as the primary post-sale point of contact for a portfolio of UK customers Manage ...

phase of growth, with increasing demand for highly personalised, data-driven engagement. As we expand, we are investing heavily in CRM, automation, and customer experience to better serve the people who rely on us. About the Role We're looking for an experienced CRM Manager specialising in Salesforce … Marketing Cloud to join our growing marketing and customer experience function. In this role, you'll be the in-house expert responsible for planning, building, optimising, and reporting on all CRM and marketing automation activity . You'll work across multiple brands and collaborate closely with Marketing, Enquiries ...

Application Support Analyst Slough Up to £40,000 + Benefits Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you ll take ownership of application operations across core business systems, including Microsoft Business Central and integrated platforms, ensuring … Contribute to process and system improvements. Maintain documentation including system guides, knowledge articles, and API references. Collaborate with Infrastructure, Cybersecurity, and Development teams. Technical Experience Experience with middleware or integration platforms (e.g. Mulesoft or similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with ...

Customer Service Newcastle - onsite 6 Months Contract + Extension £15.54 paye A well established consultancy firm is looking for a Customer service advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer … escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting ...

drive impactful change for some of the world’s most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within … with famous brands and household names – no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences ...

Management Consultant, Song Service CL9 London, Manchester, Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry … expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within ...