101 to 125 of 247 ITSM Jobs in the UK excluding London

Management Strong background in IT & communications managed services Excellent customer facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills ...

ability to present complex technical information clearly to non-technical stakeholders Experience managing third-party suppliers and MSP relationships Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services. Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar. Open ...

grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room ...

work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great ...

work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great ...

Desk): Duties Up to 2nd line support experience Monitor tickets, improve data quality, chase updates Document and implement processes Interest/Knowledge of automation ITSM knowledge (incident, problem, change management) External client support - Essential Manage and resolve client facing support tickets Triage issues, investigate and understand root cause analysis Improve ...

systems Experience working closely with DevOps, QA, engineering, and release management teams Strong working knowledge of tools such as Jira, ServiceNow, or similar ITSM/delivery tooling Experience working in Agile, Scrum, or hybrid delivery environments Strong stakeholder management skills across technical teams, product teams, and third-party vendors Hands ...

helpdesk tool Ability to work within a team of dedicated IT workers at all levels Provide support for all users with their IT service management and service delivery Desirable Motivated by new technologies and innovative in their deployment Provide the highest possible quality of service to the users Provide first ...

configuring laptops, desktops, and mobile devices Support user onboarding and offboarding processes, including account setup Log, track, and update support tickets using IT service management tools Troubleshoot basic issues with devices, applications, and connectivity Assist with maintaining IT equipment and asset inventory Support meeting room and AV/video conferencing ...

Windows OS environments * Strong communication skills and customer focus * Ability to manage multiple tasks and priorities Desirable: * Driving licence * Microsoft certifications * Experience with ITSM tools (e.g. ticketing systems) * Basic networking knowledge (TCP/IP, VPNs, firewalls) * Exposure to Intune or endpoint management tools * Experience supporting hybrid/remote environments What ...

Microsoft Intune, M365 and hybrid work environments Experience supporting IAM, MFA, MAM and BYOD solutions Familiarity with endpoint management and device compliance Experience using ITSM tools such as FreshDesk or ServiceNow Understanding of SaaS applications and enterprise systems Knowledge of security and compliance standards (e.g. Cyber Essentials, ISO) Ability ...

solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. Must have SC Clearance Key Requirements: Candidates must be SC cleared How to Apply: If you're interested ...

automation. Azure VPN, DHCP, DNS, and networking (Ubiquity). Vulnerability Management Tools (Rapid7) Microsoft Certification in AZ-104 or AZ-305 Experience with IT service management tools and ticketing systems. Fluency in English (written and spoken) Knowledge Base Documentation. Ability to provide training and guidance to employees on IT best ...

relevant industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work in a focused environment, responsive ...

Desirable Experience with leading PAM platforms (e.g. BeyondTrust, CyberArk, Delinea) Scripting skills (PowerShell, Python) Knowledge of database privileged access (SQL Server, Oracle) Familiarity with ITSM and change processes Experience in regulated or high-security environments Exposure to OT/ICS environments Services advertised by Gold Group are those ...

What you’ll be doing Acting as an escalation point for 2nd and 3rd Line support Managing incidents through triage, resolution, and escalation via ITSM processes Carrying out planned activities through formal Change Management Monitoring platforms using event management tooling Extensive hands-on work with VMware technologies Supporting readiness assessments ...

monitoring & reporting) Understanding of scripting/automation (PowerShell, VBScript, batch files) Knowledge of security best practices (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Strong communication skills and a customer-focused mindset Desirable: Broader automation experience and exposure to enterprise-scale IT environments Important requirements ...

skills and ability to lead technical discussions on-site. Desirable Experience in secure or regulated environments (defence, government, critical national infrastructure). Knowledge of ITSM processes (ServiceNow or similar). Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). Certifications such as CCNA/CCNP, CompTIA Network+/ ...

skills and ability to lead technical discussions on-site. Desirable * Experience in secure or regulated environments (defence, government, critical national infrastructure). * Knowledge of ITSM processes (ServiceNow or similar). * Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). * Certifications such as CCNA/CCNP, CompTIA Network+/ ...

skills and ability to lead technical discussions on-site. Desirable Experience in secure or regulated environments (defence, government, critical national infrastructure). Knowledge of ITSM processes (ServiceNow or similar). Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). Certifications such as CCNA/CCNP, CompTIA Network+/ ...

lead technical discussions on-site. SC clearance mandatory. Desirable Experience in secure or regulated environments (defence, government, critical national infrastructure). Knowledge of ITSM processes (ServiceNow or similar). Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). Certifications such as CCNA/CCNP, CompTIA Network+/Server+ ...

skills and ability to lead technical discussions onsite. Desirable Skills: - Experience in secure or regulated environments (defence, government, critical national infrastructure). - Knowledge of ITSM processes (ServiceNow or similar). - Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). - Certifications such as CCNA/CCNP, CompTIA Network+/ ...

major defence-sector client. This role is ideal for someone who thrives in a complex, high-security environment and enjoys owning and enhancing critical ITSM platforms. The Role You'll take technical ownership of the BMC Remedy platform, ensuring stability, performance, and continuous improvement. Your work will span administration, workflow ...

clearance or be eligible and willing to undertake. Proven ServiceNow implementation experience, with expertise in at least one of the following modules: SPM, ITSM, GRC, IRM or HRSD. A passion for sharing knowledge, peer reviewing, and setting technical standards. Over 5 years of experience in similar roles within the ServiceNow ...

requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled ...