101 to 125 of 246 ITSM Jobs in the UK excluding London

Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ITSM experience and can work both independently and within a team. I build effective stakeholder relationships through strong communication and can simplify complex information into clear ...

resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4. May require ...

project lifecycle phases Proactive mindset with a willingness to learn and improve Desirable Experience working with subcontractors or third-party suppliers Knowledge of IT Service Management frameworks (e.g., ITIL) Project Management qualification (e.g., PMP or equivalent) Security Requirements Active SC Clearance (or eligibility to obtain) is required ...

management and supplier engagement. Proven delivery of network infrastructure within large, complex organisations. Experience producing technical design documentation and service artefacts. Working knowledge of ITSM and ISO 20000 best practice. Strong communication, problem-solving and stakeholder influencing skills. Ability to operate at, or work towards, Level 2 of the Competency ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

Extensive experience working with the ServiceNow platform in a senior technical or architectural role. Strong experience designing solutions across multiple ServiceNow modules (e.g., HRSD, ITSM, CSM, ITOM). Deep understanding of ServiceNow architecture, platform capabilities, and best practices . Experience designing complex integrations using REST/SOAP APIs and third ...

communicate clearly, take ownership of your work, and adapt easily to changing environments. You bring: Previous IT onsite support experience Strong knowledge of using ITSM tools such as ServiceNow Strong problem solving and troubleshooting skills Knowledge of Windows 11, Office 365 and Active Directory Knowledge of Entra/Intune Experience ...

user access management Maintain clear ticket documentation and knowledge base updates Requirements: Strong Google Workspace Admin experience Confident across Mac & Windows environments Experience with ITSM tools (e.g. Jira) Knowledge of SSO, identity management & endpoint support Excellent customer-facing skills Certifications in Google Workspace, Slack, Airtable or ITIL desirable. *Rates depend ...

Experience Proven experience developing on the ServiceNow platform . Hands-on experience with HR Service Delivery (HRSD) . Experience with additional modules such as ITSM, CSM, or ITOM. Strong scripting capability (JavaScript, Glide API, Flow Designer). Experience with integrations using REST/SOAP APIs. Understanding of ServiceNow data model ...

Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. Apply below after reading through all the details and supporting information regarding this job opportunity. If you feel you have the skills and experience ...

Inventory, Asset Management, or Project Costing. Knowledge of VAT and European Finance processes. Exposure to SAP transitions, data preparation, or test cycles. Familiarity with ITSM/incident management tools. Organisation: Initial 12-month contract Outside IR35 Hybrid working: typically 2 days per week onsite in Kingston Competitive day rate Robert ...

Advanced Microsoft Defender analysis & optimisation Write, tune, and troubleshoot KQL queries Investigate alerts and support incident response workflows Liaise with SOC & technical teams Analyse ITSM backlog/ticket trends Recommend improvements to Conditional Access & ASR policies Required Experience Strong Microsoft Defender expertise Advanced KQL capability (hands-on) SOC/incident ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture ...

requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

account strategy, communications, and business development. Champion a Our Customer, One Roc culture and coaching mindset. Essential Skills & Experience 5+ years experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C-suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer-focused ...

account strategy, communications, and business development. Champion a “Our Customer, One Roc” culture and coaching mindset. Essential Skills & Experience 5+ years’ experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C-suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer-focused ...

Asset Management, Azure, Dynatrace, and general financial management. Strong understanding of software licensing, particularly Microsoft. Proven experience managing IT assets and working across IT service management, infrastructure, or operations (5+ years). Day-to-day vendor management experience, ideally with major IT suppliers such as Fujitsu. Demonstrated ability to drive ...

modules such as AR, Inventory, Asset Management, Project Costing. Understanding of financial processes, accounting concepts, and VAT (UK/EU). Experience working with ITSM/incident management platforms. Contractor Responsibilities Oversee day-to-day support and stability of PeopleSoft GL, ensuring any issues are identified and resolved promptly. Serve ...

work orders and daily engagement with the Customer Authority. Support improvements to Change & Release processes. Represent Fujitsu professionally on site. Skills & Experience Strong IT Service Management background. Solid understanding of Change & Release Management best practice. Experience coordinating multi-application release schedules. Strong planning, reporting and risk management capability. Confident chairing ...

problem-solving skills. * Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. * Experience in IT service management and delivery based on ITIL service management standards. * Experience working with Juniper Virtual Chassis and Clustering technology * Experience with configuring/troubleshooting EVPN/VXLAN ...

systems, displays, and control systems. Collaborating across teams to ensure successful design, delivery, and operation of endpoint solutions. Experience of working within an IT Service Management framework such as ITIL. WHAT WILL I GAIN? For people to reach their full potential, they need the right environment. As a member ...

escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational and customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone ...

management and communication skills ** Experience coordinating BAU work and internal IT projects ** Confidence handling escalations and complex issues ** Experience with Jira, ServiceNow or similar ITSM tools ** Strong organisational skills and ability to manage competing priorities The offer: The role is based in central Glasgow with hybrid working (3 days ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. ...