151 to 175 of 247 ITSM Jobs in the UK excluding London

maintaining secure networks. Device Management: Configuring and integrating desktop and mobile devices. Cloud & Security: Applying cloud security and disaster recovery methods. Business Operations: Understanding ITSM, help desk operations, and customer service OS Support: Installing and maintaining operating systems. Career Pathway Successful participants are guaranteed an interview with our network ...

maintaining secure networks. Device Management: Configuring and integrating desktop and mobile devices. Cloud & Security: Applying cloud security and disaster recovery methods. Business Operations: Understanding ITSM, help desk operations, and customer service OS Support: Installing and maintaining operating systems. Career Pathway Successful participants are guaranteed an interview with our network ...

regulatory requirements of the Care Quality Commission. Information governance or cyber security qualifications (such as CISM, CIPP/E or equivalent). IT service management experience (e.g. ITIL). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such ...

root causes and kill recurring issues before they escalate. What We Offer Strategic Influence: You will have a direct say in our support tooling (ITSM) and departmental roadmap. Culture of Growth: We invest in your professional certifications and leadership training. Impact: You will be the face of IT ...

facilitate self-service. System Maintenance: Conducting system updates, security patches, and basic maintenance to prevent downtime. Service desk analysts must be proficient in ITSM tools, prioritize tasks to meet Service Level Agreements (SLAs), and analyze trends to prevent future problems. ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate You’re proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate Youre proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring no detail ...

process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from ...

/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM). Experience on S2P, FSO dispute, Service mapping would be preferred. Experience in greenfield implementation ...

Incident records Provide guidance to the Incident Process Coordinators Set and Chair bridge calls on Incidents, as per process Possess working knowledge on other ITSM and SIAM processes and help if required Coordinate with other SIAM, ITSM and Business teams Working knowledge and Safe and Agile DevOps methodology … Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., Decision maker with an operational viewpoint Available to support on-call outside of business hours Work with onsite & Offshore ...

Observability & Telemetry: Engineer the export of hardware health and performance metrics into OpenTelemetry (OTEL) and Prometheus to ensure unified monitoring across the heterogeneous fleet. ITSM & DDI Automation: Automate the end-to-end lifecycle from IP allocation (DDI/IPAM) to ServiceNow ticket generation for automated hardware break-fix and warranty ...

Ansible, Puppet, Chef Familiarity with Rest API's, Web Services, and integrating Web Services with third party tools Experience with scripting languages Experience with ITSM Tools ...

your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressuretraits essential for progressing ...

vendors and tools as needed. Observability Tooling Architecture: Design and oversee the implementation of a comprehensive enterprise observability tooling architecture and strategy that supports ITSM, monitoring, observability, automation, and delivery management. Engage in AiOps project to ensure that the key monitoring tools like Datadog, AWS, Azure monitor, Dynatrace … meet the demands of measuring business services. Implement best practices, industry standards and frameworks for configuration and usage of observability and automation technology tools. ITSM Tooling: Responsible to identify opportunities to increase the proactive prediction, detection and restoration of events and incidents using machine learning models. Responsible to leverage ...

/30 hands-on vs. leadership responsibilities. Essential Skills & Experience Proven experience leading an IT Support or End User Support team. Strong ServiceNow ITSM knowledge. Customer-focused with excellent communication and problem solving skills. Ability to manage high volumes, multitask, and stay calm under pressure. Self motivated, adaptable and team … Active Directory & Azure AD administration skills. Fast learner with a commitment to continuous development. Willingness to work outside core hours when required. Desirable ServiceNow ITSM CUCM CCST Cisco AMP Call centre tools Package £60–70k base salary Up to 20% annual bonus Stakeholder pension (up to 10% employer contribution) Free ...

dashboards and onboarding status updates. Maintain high-quality data within ServiceNow through updates and coordination with technical teams. Process & Continuous Improvement Support adherence to ITSM processes (Change, Release, Configuration, Incident, Problem). Identify and contribute to workflow and documentation improvements. Assist with creating and maintaining process guides and templates. Stakeholder … broader ITSM development. Experience within a regulated, security-focused financial services organisation. Apply Now This is an exciting opportunity to further develop your IT Service Management expertise. If you're proactive, eager to learn, and thrive in a collaborative setting, we'd love to hear from you. Apply today ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

readiness, support models, and transitional risks. Participate in governance forums, steering groups, and change boards. Process Governance & Compliance Ensure adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition … Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role for someone … offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure. Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets. Oversee technical ...

value, not just software features Experience working within UK enterprise sales environments Strong ownership mindset and proactive pipeline generation Nice to Have Exposure to ITSM, integration, automation, or outsourcing environments Experience selling into MSPs or IT service providers ...

things forward - Building and maintaining strong client relationships Bonus points for - Experience with platforms such as Salesforce, HubSpot, Freshworks, Atlassian, or other workflow/ITSM tools - Previous implementation experience in a SaaS company - A natural curiosity for how teams work and how processes can be improved ...

Design and implement enterprise grade logging and monitoring solutions using OCI Logging, OCI Monitoring, Events and Alarms. Integrate OCI monitoring with third party SIEM, ITSM and APM tools (e.g. Splunk, BMC etc.) Demonstrable experience with Oracle Cloud Infrastructure (OCI), including proficiency in the design and build of services such ...

chat and occasionally phone during disaster recovery scenarios. Respond to user queries professionally, calmly, and efficiently. Log, categorise, and prioritise incidents accurately within the ITSM/ticketing system. Ensure incidents and service requests are managed in line with SLAs. Perform user administration and general technical support. Provide warm transfers … colleagues. Proven 1st/2nd line Service Desk experience (chat-first support and incident management). Strong customer service and communication skills. Experience with ITSM/ticketing systems, logging incidents and managing SLAs. Experience supporting Windows 11 end users. Working knowledge of MacOS and mobile devices (iOS/Android). ...

Prem and SaaS. Preferred experience with a range of cloud native solutions, e.g. Kubernetes monitoring. Experience and knowledge of Service Now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence. Experience in defining and owning the event management and automation process. Strong understanding of event correlation, noise reduction techniques … landscape. Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day-to-day activities. Ability ...

usage, and health Troubleshoot issues and provide technical support to users Design and maintain reports and dashboards for stakeholders Implement best practices aligned with ITSM frameworks (eg, ITIL) Support upgrades, migrations, and new feature rollouts Identify process inefficiencies and recommend improvements Maintain documentation for configurations and processes Ensure compliance with … administration Strong understanding of Jira configuration (workflows, schemes, permissions) Experience with automation tools within Jira Knowledge of REST APIs and integrations Familiarity with ITSM processes (Incident, Problem, Change Management) Experience with user management and access control Strong problem-solving and troubleshooting skills Proven ability to optimise performance and reduce clutter ...