151 to 175 of 554 ITSM Jobs in the UK excluding London

recurring service issues into practical, controlled improvement plans. Desirable OneStream and/or Oracle EPM certification. ITIL certification or equivalent experience applying IT service management practices. Knowledge of ERP and data integrations, including Oracle Fusion, Workday and/or SAP. Experience with service management and monitoring tools, automation, operational dashboards ...

Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical and stakeholder management ...

authentication and privileged access Microsoft Windows desktop and server operating systems Endpoint, email, network, web, and cloud security technologies Vulnerability management and remediation IT service management principles, including incident and change management Excellent documentation and communication skills SaaS and IaaS cloud security principles, including SSE and SASE Understanding ...

driven updates and supplier-led releases. Solid understanding of test automation frameworks, tools and strategic implementation approaches. Knowledge of change management, risk management, IT service management principles, and delivery methodologies (Agile, Waterfall, hybrid). Experience with business-critical ERP, PLM, PIM, e-Commerce (e.g., Salesforce Commerce Cloud, Shopify) or integration ...

Architecture (ZTNA).• Familiarity with automation and monitoring tools including GitHub, Terraform, Azure DevOps, Python, Ansible, Cisco Observability platforms, and SolarWinds.• Knowledge of IT service management frameworks such as ITIL and experience with ServiceNow.• Experience leading or supporting global network teams in a flat organizational structure. Why join Weir ...

Finance application estates. Strong functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading ...

methodologies, DevOps, or product-focused delivery teams. Familiarity with infrastructure monitoring and performance management platforms. Proficient in the use of Jira, Confluence, and IT Service Management tools. Experience in managing platform certificates and ensuring secure communications across enterprise environments. A solid understanding of hybrid infrastructure environments that encompass both ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

explain technical concepts to a range of audiences. Experience working within a customer-focused support or service delivery environment. Good understanding of IT service management principles, with ITIL knowledge desirable. Knowledge of voice, unified communications or infrastructure technologies would be advantageous. Ability to manage competing priorities and make sound technical ...

explain technical concepts to a range of audiences. Experience working within a customer-focused support or service delivery environment. Good understanding of IT service management principles, with ITIL knowledge desirable. Knowledge of voice, unified communications or infrastructure technologies would be advantageous. Ability to manage competing priorities and make sound technical ...

concepts clearly High attention to detail Experience creating and maintaining technical documentation, including user stories, system documentation and database schemas Desirable Experience with IT Service Management platforms such as ServiceNow Previous experience within a fast-paced SME environment Exposure to large-scale systems integration projects What's On Offer? Private ...

with application owners and suppliers when required. Service Management & Continuous Improvement Follow FO Digital incident, request, problem, change and major‐incident processes. Use Halo ITSM effectively for ticket management, prioritisation, knowledge and escalation. Identify recurring issues and contribute to root‐cause and problem‐management activities. Create and maintain knowledge articles … access, endpoint/device management and remote access. Working knowledge of TCP/IP, DNS, DHCP, Wi‐Fi and VPN troubleshooting. Experience using an ITSM platform and structured incident, request and change processes. Ability to work independently, prioritise effectively and escape appropriately. Excellent communication and customer-service skills, with ...

Provide first response to support queries received by phone, email, chat and in person, from staff across the firm. Log every call in the ITSM tool and record the actions taken to resolve it, keeping tickets accurate and up to date. Resolve straightforward issues at first contact and escalate ...

theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies on a transitioned programme ServiceNow, Remedy or equivalent ITSM tooling experience Prior delivery within a Defence or National Security programme Interested? Tektora are looking to speak with DV Cleared Service Architects who are open ...

commercially aware; you understand the link between delivery performance, customer retention, and business revenue. You’re comfortable in Jira Service Management or a comparable ITSM platform, and you use data to drive decisions rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge ...

operational processes. Work with stakeholders to capture functional and non-functional requirements for new or modified services. Ensure new services integrate effectively with ITSM processes, including Incident, Problem, Change and Configuration Management. Produce service design packages, service models, operational procedures and support documentation. Define service standards and ensure compliance with ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

roles Demonstrated experience implementing technology solutions or process improvements Track record of successful project delivery in IT environments ITIL Foundation certification or equivalent IT service management credential Project Management Professional (PMP) or Agile certification Background in change management or organizational transformation Lean or Six Sigma methodology experience The #TeamGBT Experience ...

supplier-led environment. Proven track record of supplier management, service performance monitoring and service improvement. Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL). Experience using incident, problem and change management data to improve service performance. Excellent stakeholder management and communication skills, with the ability ...

Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience Previous experience in IT ...

site at offices and construction sites as required Desirable: Experience working in construction, engineering, utilities, or a similar operational environment Familiarity with IT service management tools (e.g. ServiceNow or similar) Experience supporting site IT setups, including comms rooms and site cabins Exposure to IT project work such as office moves ...

Ability to travel domestically and internationally on occasions when needed Relevant certification in Business Analysis, Product Management, Portfolio Management, Agile, Project Management or IT Service Management Contact Centre Technology experience and knowledge of Genesys Cloud or a similar platform Experience supporting AI, automation, CRM, omnichannel engagement or digital transformation programmes ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...