226 to 250 of 300 ITSM Jobs in the UK excluding London

Network troubleshooting, including DNS, DHCP, VPN, Firewall rules, and Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge … base, contributing to SOPs, FAQs, and technical documentation. Logging and triaging the incidents in ITSM, ensuring accurate logging of all end-user-related issues, service requests, and problems. Maintain comprehensive documentation , including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk ...

Network troubleshooting, including DNS, DHCP, VPN, firewall rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base … contributing to SOPs, FAQs, and technical documentation. Logging and triaging the incidents in ITSM ensuring accurate logging of all end-user-related issues, service requests, and problems. Maintain comprehensive documentation , including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk Lead. ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks … contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory ...

IT Support Tech Lead Essex Full-time, Hybrid £45,000 - £48,000 Rise10 Recruitment are partnering with a well-established and fast-growing fuel and oil distribution company who are now recruiting for an IT ...

unlocks and permissions Escalate more complex issues to second and third line teams when required Log update and close tickets accurately within the IT service management system Deliver a professional and customer focused service at all times Skills and Experience Required Previous experience in a Level 1 or deskside support … working knowledge of Windows 10 and Windows 11 Good understanding of Microsoft 365 and common end user applications Basic Active Directory experience Familiarity with ITSM tools such as ServiceNow Strong communication and customer service skills Ability to manage multiple tasks and work independently ...

Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base … Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer ...

About The Role Team IT Service Management Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Analytical and problem-solving skills Proactive and able to work under own steam … Experience of administration functions within an application/system What this role is all about: As an ITSM Application Support Analyst, youll play a key role in ensuring our ITSM platform runs smoothly, is user-friendly, and issues are resolved quickly. Youll support everything from access management and request fulfilment ...

senior level. Deep expertise in IT Service Delivery (ITSD), including managing Service Level Agreements (SLAs). Expert knowledge of IT Service Management (ITSM) methodologies. Active SC Clearance is mandatory for this role. £500 a day inside IR35 | Newcastle - 3 days in office If this seems of interest to you then ...

complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You’ll also … Experience: 5+ years in IT Operations, consulting, or related technical roles Hands-on experience with observability platforms : Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools : BigPanda, Splunk ITSM, ServiceNow, or equivalent Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven ...

insights from their logs, metrics, traces, and events. In this role, you will reduce noise, improve reliability, and accelerate innovation by integrating monitoring platforms, ITSM tools, and AIOps engines while embedding observability best practices into delivery pipelines. Key Responsibilities: Design and implement observability pipelines across logs, metrics, events, and traces … Build integrations and automation between monitoring/alerting platforms, ITSM tools, and AIOps engines Optimise alerting strategies to reduce noise and improve signal quality Develop dashboards, visualisations, and reports for technical and business stakeholders Deploy observability solutions in cloud and hybrid environments Contribute to observability strategy and best practices within ...

responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times … will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident ...

service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing to governance … Delivery Managers where required What we're looking for Ideally some experience working within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Proven experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle ...

service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing to governance … Delivery Managers where required What we’re looking for Ideally some experience working within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Proven experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle ...

service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing to governance … Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle pressure ...

IT Operational Support Location: Central London, UK Type: Full-time - Office Based Salary : £50,000 - £70,000K Our client, a leading investment manager, is seeking an IT Operational Support Specialist to deliver hands-on technical ...

users via phone, email, or ticketing system.Ensure that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines.Collaborate with other departments and IT teams to resolve complex issues and improve service delivery.Document all support requests … their incidents and requests.Monitor performance metrics, ensuring the team meets established service level agreements (SLAs).Provide detailed shift reports to the Head of IT Service Management highlighting team performance, common issues, and any incidents of note.Continuous Improvement:Proactively identify areas for process improvement and recommend solutions to enhance service delivery.Continuously ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring … infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams to strengthen service delivery Experience & Skills Required You'll bring solid knowledge and hands-on experience ...

team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. Key Accountabilities Responsible … assist with Business Systems resource allocation to project work, ensuring that Service Delivery is maintained. Knowledge and Experience Professional and Technical Experience Proficient in ITSM with demonstrable experience running a support team. Strong managerial experience – focused on growing team members. Demonstratable knowledge of business systems in an enterprise environment. Knowledge ...

major incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers. Youll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability … Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways, and Power BI - Partner with Engineering, Integration, BI, Governance, Information Security, IT Service Management, and vendors to remove root causes and prevent recurrences - Drive automation of common tasks and improvements to observability tooling About you Youre a practical ...

core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge to provide … line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within the IT Service Management tool for future reference. · Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved ...

Infrastructure Specialist Engineer – Bristol – New (REF50) £57.5k + Benefits + Hybrid Working (Bristol) A market-leading organisation is recruiting an Infrastructure Specialist Engineer to join its delivery function. This is a hands-on, delivery-oriented ...

Infrastructure Specialist Engineer – Bristol – New (REF50) £57.5k + Benefits + Hybrid Working (Bristol) A market-leading organisation is recruiting an Infrastructure Specialist Engineer to join its delivery function. This is a hands-on, delivery-oriented ...