226 to 250 of 250 ITSM Jobs in the UK excluding London

Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain … organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry ...

remotely and face-to-face, ensuring their technological requirements are met with patience and understanding. Your duties will extend to managing incidents through the ITSM system; supporting device configuration and troubleshooting using industry-standard tools such as Intune/EntraID, Active Directory, Azure AD, Office 365 suite, Windows Server environments … bring: At least 2-3 years in a 2nd line support role is vital. You appreciate the significance of precise record-keeping within ITSM systems and take pride in executing administrative responsibilities thoroughly. Your communication style is clear yet empathetic-facilitating effective engagement with colleagues who may be experiencing frustration ...

remotely and face-to-face, ensuring their technological requirements are met with patience and understanding. Your duties will extend to managing incidents through the ITSM system; supporting device configuration and troubleshooting using industry-standard tools such as Intune/EntraID, Active Directory, Azure AD, Office 365 suite, Windows Server environments … bring: At least 2-3 years in a 2nd line support role is vital. You appreciate the significance of precise record-keeping within ITSM systems and take pride in executing administrative responsibilities thoroughly. Your communication style is clear yet empathetic-facilitating effective engagement with colleagues who may be experiencing frustration ...

ServiceNow partners established in the UK and were awarded 2022 EMEA Elite Segment Partner of the Year. We hold confirmed Product Line Achievements across ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM), and HRSD. Our projects span the full breadth of the Now Platform … About You You will hold Government SC clearance and be prepared to work onsite in Milton Keynes. You will have proven implementation experience in ITSM, ITOM, SPM, IRM, GRC. Delivering high quality ServiceNow implementations based on business process requirements Robust Now Platform Implementation understanding, with in-depth knowledge of additional ...

respond to phishing threats Maintain log integration and SIEM data pipelines Support Active Directory , access management, and system security (Windows/Linux) Work within ITSM tools (Remedy, Jira) ensuring proper documentation and governance Requirements Hands-on SIEM experience (Elastic preferred) Experience with vulnerability management and endpoint security tools Strong Active … Directory and Windows/Linux security knowledge Familiar with ITSM processes and tools Strong analytical and incident response skills If you'd like to discuss this SOC Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch. ...

Working Must be currently SC Cleared The ServiceNow Technical Consultant is responsible for designing, configuring, and developing solutions on the ServiceNow platform to support ITSM and wider enterprise workflows. The role works closely with stakeholders to translate business requirements into scalable, high-quality technical solutions. Key Responsibilities Configure and customise … ServiceNow modules (forms, workflows, business rules, UI policies, scripts). Develop automation and integrations using APIs, Flow Designer, and scripting. Support implementation of ITSM processes such as Incident, Problem, Change, Request, and CMDB. Troubleshoot platform issues and provide technical guidance to users and administrators. Produce clear technical documentation, including solution ...

Drive Product Lifecycle Ownership Lead platform ideation, launch, iteration, and sunset Establish governance, support models, and clear documentation standards Maximise Technology Investments Leverage existing ITSM tools and frameworks Optimise cloud and DevOps investments to deliver measurable ROI Shape the Future of Platform Engineering Leadership & Commercial Impact As a senior leader … agile and DevOps transformation Strong understanding of: Hybrid & multi-cloud environments CI/CD pipelines SRE & DevSecOps models Observability & monitoring platforms ITIL and ITSM frameworks Experience defining and tracking OKRs/KPIs A product-centric mindset applied to platform engineering Demonstrated cross-functional leadership Experience in platform product management ...

career at BAE Systems could take you. What you'll be doing: The Service Design & Transition Specialist is a key part of the IT Service Management function, supporting the design and smooth entry into service of new or enhanced digital capabilities. This role partners with IT Project, Product and Platform … teams to support, coach and guide them to develop appropriate IT service management wrappers and documentation, ensuring effective end user support once released. This role reports into the IT Service Design & Transition Senior Manager . Core duties: Demonstrable experience in partnering with IT delivery teams to design new services, including ...

career at BAE Systems could take you. What you'll be doing: The Service Design & Transition Specialist is a key part of the IT Service Management function, supporting the design and smooth entry into service of new or enhanced digital capabilities. This role partners with IT Project, Product and Platform … teams to support, coach and guide them to develop appropriate IT service management wrappers and documentation, ensuring effective end user support once released. This role reports into the IT Service Design & Transition Senior Manager . Core duties: Demonstrable experience in partnering with IT delivery teams to design new services, including ...

career at BAE Systems could take you. What you'll be doing: The Service Design & Transition Specialist is a key part of the IT Service Management function, supporting the design and smooth entry into service of new or enhanced digital capabilities. This role partners with IT Project, Product and Platform … teams to support, coach and guide them to develop appropriate IT service management wrappers and documentation, ensuring effective end user support once released. This role reports into the IT Service Design & Transition Senior Manager . Core duties: Demonstrable experience in partnering with IT delivery teams to design new services, including ...

Role Overview We are looking for an experienced Technology Project Manager with strong expertise in IT Service Management (ITSM) and enterprise service management platforms such as ServiceNow . This role requires a senior individual who can confidently manage complex technology change, drive delivery across multiple workstreams, and operate effectively within ...

capability of the ServiceNow platform, we design services that feel simple, intuitive and consumer grade - especially across the Service Catalogue, Employee Centre, and ITSM journeys. Your work will directly impact how tens of thousands of colleagues raise technology requests, access information, and receive support. What you'll do Design & deliver … smooth colleague experiences. Develop features, widgets, and tailored experiences within Employee Centre, helping colleagues find information quickly and navigate with ease. Enhance and maintain ITSM processes (Incident, Request, and to an extent Problem) to streamline how support teams work and respond. Configure platform elements such as flows, workspace components, data ...

Translate CAF requirements into actionable asset-level controls and produce supporting evidence for assurance. Provide platform-agnostic requirements and recommendations for a potential future ITSM tool change. Deliver a sustainable, governed model—not a one-off asset inventory. Required Skills & Qualifications: Strong background in IT Asset Management within complex enterprise … relying on a single platform such as ServiceNow. Experience uplifting data quality and establishing ongoing data maintenance models is desirable. Experience supporting organisations through ITSM platform assessments or transitions is also desirable. Benefits: Opportunity to work in a leading consultancy and contribute to a critical compliance project. Exposure to complex ...

PowerBI CNI CMDB Engineer - SC CLEARED - Wokingham, Berkshire and remote - 6 months+/START: MAY/RATE: £262 per day inside IR35 One of our Blue Chip Clients is urgently looking for a PowerBI CNI ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

IR35 Remote Working Must currently hold SC Clearance Role Purpose The ServiceNow Solutions Architect is responsible for designing end-to-end ServiceNow solutions across ITSM, ITOM and wider enterprise workflows. They ensure architectural integrity, platform scalability, and alignment with best practice while guiding technical teams through solution delivery. Key Responsibilities … outcomes. Skills & Experience Deep understanding of ServiceNow architecture, capabilities, modules, and platform constraints. Strong experience designing enterprise-scale ServiceNow solutions across multiple applications (e.g., ITSM, ITOM, HRSD, CSM). Expertise in integrations (REST/SOAP APIs, MID Server, OAuth, SSO). Strong understanding of governance, platform controls, and design best ...

including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers … devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas ...

teams, and making a real impact in a modern, hybrid-cloud environment. What we are looking for: Professional certifications in Technical Engineering, Cloud Platforms, ITSM or IT Architecture, or equivalent hands-on experience. Broad technical understanding across applications and infrastructure, including firewalls, load balancers, networking, and certificates. Strong knowledge … design, with a focus on Azure and modern cloud platforms. Solid grounding in IT engineering principles and best practices. 5+ years' experience in IT service management, infrastructure, or operations, with strong vendor management exposure (ideally Fujitsu). Proven infrastructure design and architecture experience at SME level; financial services experience ...

business and the technical teams, translating executive-level vision into structured roadmaps and practical outcomes. You'll guide teams across modules such as SPM, ITSM, ITOM, HRSD and IRM - not hands-on building daily, but close enough to the detail to challenge design decisions, ensure best practice and protect delivery … good way. What they're looking for ServiceNow & Technical Background 5+ years within the ServiceNow ecosystem Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes ...

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. ...

CMBD Engineer Location: Wokingham Hybrid - 50/50 Duration: 28/08/2026 Rate - Negotiable MUST HOLD ACTIVE SC - OR BE SC ELGIBLE MUST BE PAYE THROUGH UMBRELLA Role Description: A Power BI and ...

burst analysis Optimise search and platform performance (workload rules, DMA, summary indexing, scheduling hygiene, concurrency tuning) Implement intelligent alerting and automated routing into ITSM and ChatOps platforms, including enrichment, suppression windows, and maintenance scheduling Govern data ingestion and security controls (RBAC, retention, PII handling, TLS, token governance, index and role … Solid security and compliance knowledge (TLS/mTLS, certificate/token hygiene, PII controls, auditability, role/index mapping) Automation and integration expertise across ITSM, ChatOps, webhooks, CMDB enrichment, and AIOps tooling ...

burst analysis Optimise search and platform performance (workload rules, DMA, summary indexing, scheduling hygiene, concurrency tuning) Implement intelligent alerting and automated routing into ITSM and ChatOps platforms, including enrichment, suppression windows, and maintenance scheduling Govern data ingestion and security controls (RBAC, retention, PII handling, TLS, token governance, index and role … Solid security and compliance knowledge (TLS/mTLS, certificate/token hygiene, PII controls, auditability, role/index mapping) Automation and integration expertise across ITSM, ChatOps, webhooks, CMDB enrichment, and AIOps tooling ...

Technical Solution Architect Integration ITSM Services Salary: £80,000 - £100,000 per annum (Permanent) Location: Hybrid 3 days per week onsite in Watford Office About the Role We are seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration ...

play a pivotal part in shaping the platforms that support GÉANT’s internal operations. You will be the technical owner of our Ivanti Neurons ITSM platform, a system relied upon by teams across the organisation. Your work will help ensure that critical internal processes run smoothly, supporting colleagues … global research and education community. Some of the key responsibilities for this role: Lead the configuration, maintenance, and evolution of the Ivanti Neurons ITSM environment, ensuring it remains stable, well‐designed, and aligned with user needs across GÉANT. Manage Staging → Test → Production deployments through reliable, documented, reproducible processes. Collaborate closely ...