226 to 250 of 296 ITSM Jobs in the UK excluding London

daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations … continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond ...

management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. ...

service transition and operational readiness activities. Experience implementing and supporting Level 1, Level 2, and Level 3 support models. Knowledge of IT Service Management (ITSM) principles and production support processes. Experience working with Release Management, Test Management, and Environment Management teams. Strong project governance, planning, and stakeholder management skills. Excellent ...

lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL principles and frameworks. Previous experience in IT Service Management (ITSM) and Service Transition processes. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

pilot to General Availability. Youll need strong hands-on experience with Microsoft Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused … Business. Experience managing Windows 11 and macOS devices, including patching, compliance, health monitoring, remote lock/wipe and asset inventory. Experience running an ITSM or ticketing operation against defined SLAs, including incident, request and problem management. A strong automation mindset, with experience designing or operating runbooks, self-service and repeatable ...

experienced CMDB Product Manager to drive the strategy, governance and continuous improvement of its Configuration Management Database (CMDB) capability within a large-scale IT Service Management environment. This role can be based in Northampton, Knutsford, Manchester or Glasgow. The Role You will work closely with technology teams and stakeholders … optimise IT service management processes, improve service delivery, and ensure CMDB data quality and governance standards are maintained. This role combines product ownership, strategic leadership, and deep ServiceNow expertise to support enterprise-wide technology services. Key Responsibilities Own and evolve the CMDB product roadmap, backlog and delivery plans. Drive continuous ...

user engagement. You'll lead the integration of regulatory standards such as PSIRF and LFPSE, ensuring NHS compliance, and oversee system security, IT service management, and vendor performance. Success in this role requires knowledge of product improvements, patient safety processes, regulatory compliance, and experience in healthcare settings. About us Elysium … Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory). Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained. Embed security by design principles within all application lifecycle activities, ensuring alignment with organisational cyber ...

IT Service Management Lead Contract Length: 8 Months Location: Warwick (Hybrid - UK Candidates Only) Day Rate: £400-£425 Inside IR35 Start Date: ASAP We're looking for an experienced IT Service Management Lead to support and continually improve IT service operations across a large enterprise environment. Over the next … months, you'll work closely with IT teams, suppliers and business stakeholders. The IT Service Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user experience. If you're keen on this opportunity then please ...

database administration and management Hosted telephony platforms Cyber Essentials and Cyber Essentials Plus compliance Third-party supplier and contract management IT Service Management (ITSM) Strong cyber security knowledge and best practice This role would suit an experienced IT professional who is looking to take ownership of an IT function, drive ...

Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third-line support teams when appropriate. Install, configure and maintain desktop ...

cross‐platform software solutions. Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management ...

service requests. Deliver first-line technical support and first-contact resolution wherever possible. Log, manage and resolve incidents using the IT Service Management (ITSM) platform. Support user account administration and access management. Maintain accurate records and knowledge base articles. Escalate complex technical issues where required. Provide professional, friendly and customer … working within an IT Service Desk or IT Support environment. Excellent customer service and communication skills. Strong problem-solving and troubleshooting abilities. Experience using ITSM systems to manage incidents and service requests. The ability to diagnose and resolve a broad range of first-line technical issues. A positive attitude ...

Delivery Manager, Service Manager or similar customer-facing service management role. • Experience within an IT Managed Services or Telecommunications environment. • Strong understanding of IT service management principles. • Experience managing SLAs, KPIs and customer service reviews. • Excellent communication and stakeholder management skills. • Commercial awareness and the ability to understand contract performance. … Experience with ServiceNow or similar ITSM platforms is desirable. • Comfortable working independently in a predominantly remote role. If you're an experienced Service Delivery Manager looking for your next opportunity within a customer-focused managed services environment, we'd love to hear from you. Apply today to find out more. ...

ServiceNow & ITAM Platform Architecture Design and govern ITAM solutions using ServiceNow and related platforms. Lead architecture decisions for HAM, SAM, CMDB, Discovery, Procurement, and ITSM integrations. Define scalable integration patterns between asset repositories, procurement systems, ERP platforms, discovery tools, and cloud environments. Ensure data quality, integrity, and consistency across … Microsoft Endpoint Management solutionsTechnical Knowledge Hardware Asset Management (HAM) IT Asset Management (ITAM) Configuration Management (CMDB) Service Asset & Configuration Management (SACM) Enterprise Architecture IT Service Management (ITIL) Discovery and inventory tools Procurement and supply chain management Asset financial management Sustainability and ESG considerations Datacentre and end-user computing environments Hays ...

users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time … while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents ...

issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership … attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota ...

issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership … attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

knowledge transfer materials. Support User Acceptance Testing (UAT), production deployments, and ongoing platform enhancements. Mandatory Skills Strong hands-on experience in ServiceNow Development (ITSM preferred). Experience in developing and supporting third-party integrations using REST/SOAP APIs . Strong knowledge of: ServiceNow Flow Designer Business Rules Script Includes … with Middleware/integration platforms such as MuleSoft , Boomi , or Workato . ITIL Foundation certification. Experience working on enterprise transformation and IT Service Management (ITSM) programmes. ...

improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with ...

improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with ...

specific telecoms incidents and requests logged via the Service Desk via Telephone or Self-Service. Responsible for the management, support and maintenance of the ITSM and its upgrade and development. Management of the ICT Support team. Responsible for the management of all incidents, requests and problems logged with the Service … champion the use of industry best practices in the fields of Service Desk support and customer service. Development, maintenance and support of the ITSM and portal. Responsible for the asset management including developing and ensuring the CMBD is up to date and equipment is securely and properly disposed of. Reporting ...

successful IT Service Manager should have: Proven experience working within a controlled scientific, laboratory, government, or similarly regulated environment. Significant experience in IT service management, technical support, and service delivery leadership. Strong understanding of ITIL service management principles and best practice. ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent … fast-paced environment. Job Offer Day rate of up to £600/day immediate start in central London If you are an experienced IT Service Management professional with a strong technical background and a passion for delivering high-quality services, apply today to take on a key leadership role driving ...