226 to 250 of 253 ITSM Jobs in the UK excluding London

mentor and develop a team of Team Leads and Analysts Own Major Incident Management , acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy , KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service … Proven experience leading a large IT Service Desk in a medium–large organisation Strong people leadership and stakeholder management skills Deep understanding of IT Service Management/ITIL environments Ability to balance strategic improvement with day-to-day operations Confident decision-maker with strong prioritisation skills Experience influencing senior stakeholders ...

engineers to troubleshoot incidents and resolve technical issues Learn and support enterprise system integrations using APIs, messaging, and middleware platforms Follow IT service management (ITSM) processes including incident, change, release, and problem management Monitor system performance and ensure service availability and reliability Maintain documentation for systems, processes, and configurations Required ...

Analyst with a working knowledge of ITSM and BMC Remedy? Sopra Sterias aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will be your role to maintain the existing … Active Links, Filters, and Escalations. Support and maintain BMC Atrium CMDB, Atrium Integrator, and Atrium Orchestrator. What youll bring: Existing experience working on IT Service Management platforms (Preferably Remedy). Experience working to tight SLAs. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL ...

performing solutions aligned with enterprise IT strategy. Key Responsibilities: Architecture & Solution Design Define and design end-to-end ServiceNow architecture across modules such as: ITSM ITOM (Discovery & Service Mapping) ITAM Develop architectural blueprints, standards, and best practices Align solutions with enterprise IT strategy and digital transformation goals Lead design … estimation, and continuous improvement Key Skills: 10+ years’ experience in IT, including 3+ years as a ServiceNow Architect Deep expertise in: ServiceNow platform architecture ITSM, ITOM, ITAM modules Strong hands-on experience with: JavaScript, Glide, Flow Designer, Integration Hub Proven experience delivering large-scale ServiceNow implementations Strong integration experience across ...

required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers … looking for ** Experience in a senior support or service delivery leadership role ** Background in software, SaaS, or hosted/cloud environments ** Strong knowledge of ITSM frameworks (ITIL preferred) ** Experience managing releases and communicating technical changes ** Proven ability to manage third-party suppliers or service providers ** Excellent stakeholder management and communication ...

role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers … looking for ** Experience in a senior support or service delivery leadership role ** Background in software, SaaS, or hosted/cloud environments ** Strong knowledge of ITSM frameworks (ITIL preferred) ** Experience managing releases and communicating technical changes ** Proven ability to manage third-party suppliers or service providers ** Excellent stakeholder management and communication ...

data security models Conduct security reviews, risk assessments, and vulnerability remediation Ensure alignment with enterprise security and governance standards Support secure configuration across ITSM, ITOM, CMDB and related modules Collaborate with Cyber Security, Infrastructure, and Platform Engineering teams Act as the ServiceNow security SME across the organisation Support audits, compliance … ACLs, roles, data security, permissions) Experience securing enterprise-scale ServiceNow environments Strong understanding of GRC, risk, and platform governance principles Experience working with CMDB, ITSM, ITOM or related modules Proven experience working alongside Cyber Security teams Strong understanding of identity and access management principles Ability to operate as a senior ...

Experience Essential Conversant with the implementation of all facets of Change Management including CAB creation, approval process Extensive experience of Service Desk or relevant ITSM products experience. Extensive experience in implementing and overseeing change in an enterprise organisation Desirable Experience, certified in Ivanti ITSM products. Knowledge of relevant NHS standards … legal requirements relating to ITSM and Change Management. Skills and Attributes Essential Ability to prepare and deliver high quality presentations to a wide range of grades and disciplines. Articulate and professional in dealing with Health Board Managers, Clinicians and external organisations. The production and use of appropriate tools and processes ...

schools and central teams. You'll balance operational oversight with strategic leadership across cyber security, infrastructure, cloud platforms, identity and access governance, and IT service management, while also driving transformation, AI adoption and future-focused investment planning. The remit spans governance and standards, risk management, policies and compliance, service performance … digital transformation within a complex, multi-site environment, balancing operational delivery with longer-term strategic change. This includes a strong grounding in IT service management, cyber security and cloud technologies, ensuring services are resilient, secure and fit for purpose across diverse user groups. Strong technical credibility is essential, particularly across ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

kind of role that accelerates you fast. The Role Tier 1 and Tier 2 ServiceNow platform support, incident triage, diagnosis and resolution across ITSM and CSM workflows. You'll be the person NHS staff rely on when things go wrong — calm, sharp, and solution-focused. You 2 to 3 years … service desk or ITSM support experience Hands-on ServiceNow exposure — even partial is fine if your fundamentals are strong Solid grasp of incident, problem and change management A communicator who can translate technical issues for non-technical people Eligible for SC clearance — you'll need to have been resident ...

Job summary The purpose of this Team Leader position is to oversee and manage key areas within LTHTs End User Compute function, within Leeds Teaching Hospitals Trust (LTHT). Main duties of the job The ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM, solid knowledge of ITIL ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

live and upcoming services are available to IT stakeholders as and when required. The role is responsible for the following areas: Work with the ITSM Manager to develop, manage and promote the IT Service Portfolio and Service Catalogue Day to day identification, control, management and protection of assets throughout their … accurate service pipeline and service catalogue. KEY RESPONSIBILITIES Build the practice, developing processes and procedures. Create a Configuration Management Plan. Working with the ITSM Manager, design, develop and implement the Service Management/ITIL processes that are to be used in Group IT for configuration and service catalogue. ...

depending on experience Location: Sheffield (Hybrid - 3 days onsite) Duration: 6 months (likely extension) A leading organisation is looking for experienced Operational Resilience and ITSM specialists to join a growing team focused on strengthening technology resilience and third-party risk management. This role will sit across both: Operational Resilience - supplier … mapping, vulnerability assessments, and resilience frameworks ITSM/IT Controls - assessing supplier controls, ITIL environments, and technology resilience standards You'll be working closely with senior stakeholders, helping to ensure suppliers meet required resilience standards and supporting broader risk and resilience initiatives across the business. Key experience: Operational Resilience/ ...

Strong understanding of modern device management technologies and end-to-end device lifecycle management. Proven experience working with ServiceNow in an operational or IT service management context. Experience operating within risk, compliance, and audit frameworks in regulated environments, both internally and with external partners. Strong familiarity with ITIL/ITSM ...

looking for an Automation Software Engineer with strong Power Automate experience, supported by .NET and scripting, to deliver and mature automation across IT service management and operational workflows. Contract: 6 months Rate: £650/day (Inside IR35) Location: London (weekly for first 2 weeks, then monthly) What … doing Building and orchestrating automations using Power Automate (core skill) Working with stand-alone APIs and small structured datasets (CSV, JSON, spreadsheets) Automating ITSM processes, checklists, and onboarding (JML) Consolidating data into Azure DevOps dashboards Supporting ServiceNow CI/CD integrations (read-only) Delivering PoCs Creating clear documentation, strategy ...

Sales Executive (IT Service Management) Reading - 5 days on-site Salary: 40,000 - 50,000 (OTE 80,000 - 100,000) + Holiday + Pension Are you an experienced ITSM sales professional looking to join a global market leader where you can drive new business, grow key accounts and play … pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving ...

Role: SAP/ITSM Implementation Specialist Rate: £600 - £675 inside IR35 Location: Remote with limited travel to Reading Duration: 4 months Clearance: SC We are seeking an experienced SAP/ITSM Implementation Specialist to support the development and delivery of key business systems within a high-profile programme. Key Responsibilities … Support the creation of key procurement documentation, including technical specifications and Statements of Work (SOW). Essential Skills & Experience: Proven experience in SAP and ITSM implementation. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

Role: SAP/ITSM Implementation Specialist Rate: £600 - £675 inside IR35 Location: Remote with limited travel to Reading Duration: 4 months Clearance: SC We are seeking an experienced SAP/ITSM Implementation Specialist to support the development and delivery of key business systems within a high-profile programme click apply ...

roles Proven experience managing IT support teams, including performance reviews, workload management, and staff development. Experience working with ITSM platforms Solid understanding of IT service management practices, particularly incident, request, and problem management. Familiarity with managing or supporting internal and third-party software solutions, including SaaS and legacy systems. IT ...