226 to 250 of 537 ITSM Jobs in the UK excluding London

Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis More ❯

Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis More ❯

Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis More ❯

innovation, and shape technical strategy across major client engagements. As a ServiceNow Technical Architect, you will: Lead the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Proven experience as a ServiceNow Technical Architect in enterprise environments. Leading ServiceNow development teams with More ❯

service performance reporting and drive continual service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and contract management background Excellent stakeholder communication and influencing skills A proactive More ❯

competing priorities and work independently with minimal supervision. Desirable Requirements Experience coordinating cross-functional teams and working with diverse stakeholders. Knowledge of ITIL Service Design/Architecture or other ITSM frameworks (ITIL certification preferred). Proactive and innovative approach with a focus on continuous improvement and operational excellence. More ❯

competing priorities and work independently with minimal supervision. Desirable Requirements Experience coordinating cross-functional teams and working with diverse stakeholders. Knowledge of ITIL Service Design/Architecture or other ITSM frameworks (ITIL certification preferred). Proactive and innovative approach with a focus on continuous improvement and operational excellence. More ❯

an IT Service Desk Analyst/1st or 2nd Line Support/Technical Support role Experience of supporting projects, ideally migrations and/or applications Experience of using an ITSM tool Competent at identifying and fixing desktop hardware & software issues Basic networking and general fault diagnosis Customer service experience and strong communication skills Ability to explain step by step instructions More ❯

will contribute to improving the operations' productivity. Key Responsibilities: Provide 1st and 2nd line support across various systems and services. Resolve incidents and service requests via phone, email, and ITSM platform. Troubleshoot issues in Windows-based software and business-critical applications across warehouse, transport, and office settings. Deploy and maintain IT hardware including PCs, laptops, mobile devices, printers, and warehouse More ❯

aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud … and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What’s in it for you At Accenture in addition to a competitive basic salary, you More ❯

macOS environments. Hands-on experience with: Microsoft Intune & Autopilot JAMF for macOS management PDQ Deploy CrowdStrike, Microsoft Defender, Zscaler, Rapid7 Mobile device management for iOS and Android Familiarity with ITSM tools such as ServiceNow or Freshservice. Good understanding of endpoint security, MFA, encryption, and data protection practices. Key responsibilities of the IT Support Engineer: Serve as the senior escalation contact More ❯

macOS environments. Hands-on experience with: Microsoft Intune & Autopilot JAMF for macOS management PDQ Deploy CrowdStrike, Microsoft Defender, Zscaler, Rapid7 Mobile device management for iOS and Android Familiarity with ITSM tools such as ServiceNow or Freshservice. Good understanding of endpoint security, MFA, encryption, and data protection practices. Key responsibilities of the IT Support Engineer: Serve as the senior escalation contact More ❯

of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous More ❯

service improvement. You ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Excellent stakeholder and vendor management skills (complex, multi-vendor environments) Track More ❯

You'll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part of a More ❯

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part of a More ❯

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part of a More ❯

newly created role in a greenfield department. A brilliant opportunity The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options available More ❯

related discipline. Extensive experience managing high-value vendor portfolios in a corporate environment. Demonstrable success delivering cost savings, service improvements, and innovation through strategic vendor management. Knowledge of IT service management frameworks (ITIL) and commercial best practice (e.g., CIPS, ISO 44001). Experience in high-growth, acquisition-heavy environments is highly desirable. Whats in it for you? We offer a More ❯

steps. Overcoming risks and any issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience More ❯

business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance and availability Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement More ❯

business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance and availability Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement More ❯

business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance and availability Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement More ❯

etc.). Experience managing Walk-up queues, schedules, filters, and views. Excellent communication and organisational skills. Ability to work independently, prioritise tasks, and take ownership. Desirable: Additional ServiceNow certifications (ITSM, FSM, Asset Management). Basic JavaScript knowledge and understanding of integrations. Transferable skills from previous roles that enhance performance in this position. SC Clearance, or willingness to undergo clearance More ❯

Windows server, AD admin, Exchange, Azure SCCM a bonus. Office 365 admin VPN/remote access support Networking skillset (DHCP/DNS/VLAN/Routing) Familiarity with any ITSM tools like Fresh Service More ❯