Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯
london (city of london), south east england, united kingdom
Proskauer Rose LLP
Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯
Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯
1st/2nd line IT support role within a Microsoft environment. Strong knowledge of Windows 10/11, Microsoft 365 administration, and Active Directory. Familiarity with Freshservice or similar ITSM tools. Experience supporting Mimecast or other email security systems. Basic understanding of networking fundamentals (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Desirable Skills Exposure to More ❯
warrington, cheshire, north west england, united kingdom
Zuto
1st/2nd line IT support role within a Microsoft environment. Strong knowledge of Windows 10/11, Microsoft 365 administration, and Active Directory. Familiarity with Freshservice or similar ITSM tools. Experience supporting Mimecast or other email security systems. Basic understanding of networking fundamentals (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Desirable Skills Exposure to More ❯
bolton, greater manchester, north west england, united kingdom
Zuto
1st/2nd line IT support role within a Microsoft environment. Strong knowledge of Windows 10/11, Microsoft 365 administration, and Active Directory. Familiarity with Freshservice or similar ITSM tools. Experience supporting Mimecast or other email security systems. Basic understanding of networking fundamentals (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Desirable Skills Exposure to More ❯
1st/2nd line IT support role within a Microsoft environment. Strong knowledge of Windows 10/11, Microsoft 365 administration, and Active Directory. Familiarity with Freshservice or similar ITSM tools. Experience supporting Mimecast or other email security systems. Basic understanding of networking fundamentals (TCP/IP, DNS, VPN). Excellent communication and customer service skills. Desirable Skills Exposure to More ❯
meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in ITservicemanagement with ITIL certification . Experience managing complex, outsourced or third-party vendor relationships. Prior experience supporting Content Management platforms (advantageous). Experience working with NHS, Healthcare, or Public Sector More ❯
management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Experience in cloud hosting, ITservicemanagement, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯
Hatfield, Hertfordshire, South East, United Kingdom
IO Associates
meetings with customers. Ensure service quality and adherence to agreed SLAs. Collaborate with partners to maintain and improve service standards. Experience, Skills, and Qualifications Proven track record in ITservicemanagement with ITIL certification . Experience managing complex, outsourced or third-party vendor relationships. Prior experience supporting Content Management platforms (advantageous). Experience working with NHS, Healthcare, or Public Sector More ❯
Wokingham, Berkshire, South East, United Kingdom Hybrid / WFH Options
Experis
Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, ITservicemanagement, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯
reading, south east england, united kingdom Hybrid / WFH Options
Experis
Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, ITservicemanagement, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯
Corsham, Wiltshire, England, United Kingdom Hybrid / WFH Options
Sanderson
deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with ITServiceManagement or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written More ❯
Stevenage, Hertfordshire, United Kingdom Hybrid / WFH Options
Morgan Philips Group
ServiceNow (ITSM) Transition - ITSM "Project Manager" - 550 pay per day - paid through an umbrella (Inside IR35) Start 17th of November (ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an … in group' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process. Oversee the secure migration of all data and infrastructure and validate that everything is working … to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. A strong understanding of ITSM frameworks (such as ITIL). A strong understanding of ITservice operations, servicemanagement, infrastructure, applications More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Morgan Philips Specialist Recruitment
ServiceNow (ITSM) Transition - ITSM "Project Manager" - £550 pay per day - paid through an umbrella (Inside IR35) ***Start 17th of November*** (ESSENTIAL)Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: * Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an … in group' ITSM tool, and the supporting tooling). * Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. * Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process.* Oversee the secure migration of all data and infrastructure and validate that everything is working … to manage project budgets, tracking them responsibly and providing regular transparent updates. Skills and Experience: * Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. * A strong understanding of ITSM frameworks (such as ITIL). * A strong understanding of ITservice operations, servicemanagement, infrastructure, applications More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
MLC Partners
Security Center) and Purview. Manage device estate via Intune and Apple Business Manager. Liaise with internal and external stakeholders on IT services and security matters. Review and enhance ITServiceManagement processes. Essential Skills & Experience: 2+ years in IT support or systems administration (M365 & Azure). Strong knowledge of Microsoft Entra, Intune, Apple Business Manager, and MS Defender. Proven experience More ❯
Stonehouse, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of IT to provide expert advice and support. Build and maintain More ❯
Steeton, Keighley, West Yorkshire, England, United Kingdom
Headway Recruitment
UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy or Policing sector operations.- Experience with Microsoft 365, Azure, networking, and monitoring tools.- Familiarity with ConnectWise ITSM/PSA systems.- Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high More ❯
