26 to 50 of 632 ITSM Jobs in the UK excluding London

highly desirable An understanding of GxP, GMP, GAMP 5, Annex 11 and 21 CFR Part 11 would be advantageous Strong understanding of IT service management and ITIL principles Excellent analytical and troubleshooting skills A proactive approach to problem solving and continuous improvement. Ideally you will have experience within a similar ...

work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management frameworks. Financial Services sector experience. Experience supporting large user populations in complex environments. What We're Looking For The successful candidate will combine strong ...

SharePoint and OneDrive Active Directory, Azure benefitical though not essential and Intune Conditional Access and user administration Experience using ServiceNow or a similar IT service management platform. Experience providing remote support and supporting Teams, Zoom, meeting-room technology and corporate events. Confident supporting senior stakeholders and VIP users, with clear ...

business-critical applications. Manage application configuration, user access, vendor coordination and upgrade activities. Support ERP, Quality, Laboratory and Manufacturing systems where applicable. IT Service Management Manage incidents, service requests, problems and changes using ITIL principles. Maintain SLA performance and perform root cause analysis for recurring issues. Maintain IT asset ...

possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining accurate documentation and following structured IT service management processes. Working within agreed change, security and compliance procedures. Contributing to the ongoing IT transformation programme. The expectation is simple: don't just restart ...

multi-supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues ...

technology platforms.Demonstrable experience managing CMDB governance, asset lifecycle management, configuration audits, and data quality initiatives to ensure accurate and reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service ...

within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge ...

IT environments.Strong understanding of SIAM principles and multi-supplier service delivery models.Ability to analyse service availability data and drive continual improvement initiatives.Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.Experience managing service risks, resilience requirements, and critical service dependencies.Strong stakeholder management, analytical, problem-solving ...

identify trends, risks, constraints, and optimisation opportunities.Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Strong analytical, stakeholder management, problem-solving, and communication skills, with experience ...

/Microsoft 365), infrastructure, security, and end‐user compute. Experience owning technical roadmaps and leading RCA, major incident, and problem technical resolution. Strong ITSM toolset capability (ServiceNow). Ability to translate technical issues into business‐relevant insight. Highly competent in technical reporting, analysis, and presentation. Experience delivering governance meetings, technical ...

National with 5 years of continuous residence ServiceNow certifications at minimum: CIS HRSD with demonstrable experience Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM Proven Experience Working On At least one large global/international ServiceNow implementation, OR Multiple end-to-end smaller ServiceNow deployments focussing on key employee ‘moments ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

Cyber Essentials Plus (CE+) is advantageous. Strong leadership, coaching and team management skills. Excellent communication and stakeholder management abilities. Good understanding of IT service management principles (ITIL desirable). Ability to work effectively with Development, QA and Infrastructure teams. Strong analytical, problem-solving and decision-making skills. Highly organised, client ...

experience Experience in a Shift Lead, Team Lead, Major Incident, Service Desk, Technical Operations or similar operational leadership role. Strong knowledge of IT service management principles, including Major Incident Management, Incident Management, Event Management and escalation processes. Experience leading and developing teams, allocating work, managing priorities and maintaining operational control ...

requirements. Expanding knowledge across Capita services. Significant experience in major incident management in complex environments. Strong background in ITIL‐aligned Incident Management. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. You Will Also Have Strong documentation and communication skills. ...

everyone. Your skills and experience Experience working in a Service Desk, Incident Management, Monitoring, Technical Support or IT Operations environment. Good understanding of IT service management principles, including incident management, event monitoring, escalation processes and service restoration. Ability to assess and prioritise operational issues, make sound decisions and remain effective ...

improvement. Strong communication skills with experience engaging technical and non‐technical stakeholders at all levels of an organisation. Knowledge of ITIL or other IT Service Management frameworks, with experience supporting change management and problem management processes. Relevant Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Competitive salary – aligned with ...

progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests and incidents are managed within agreed SLAs Follow all company policies, procedures and QHS&E requirements Contribute to quality, safety ...

Identity, Azure, CompTIA Security+, CISSP, SSCP, CCNA Security or Palo Alto Networks certifications. ITIL Foundation certification or practical experience working within an IT service management framework. Experience in a regulated, safety‐critical, transport, logistics or multi‐site operational environment. Experience supporting NIS compliance, security audits, assurance reviews, accreditation activities ...

clearance Desirable Experience: Microsoft 365 support Active Directory or Microsoft Entra ID user administration Exposure to Microsoft Azure, Intune or endpoint management Experience using ITSM or ticketing systems Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshooting Exposure to antivirus, backup, virtualisation, monitoring or remote support technologies Previous ...

tools, Jira, Zendesk, Problem/Change Management or scripting would be a bonus. This role could also suit someone currently working as a... IT Service Management Analyst, IT Service Analyst, Service Operations Analyst, Service Improvement Analyst, Problem Analyst, Junior Problem Manager, Application Support Analyst, Product Support Analyst, Technical Support Analyst ...

devices Proven troubleshooting experience with Microsoft 365 applications and services Hands-on experience with Intune, SCCM, device compliance, and application deployment Familiarity with ITSM platforms, ideally Jira Service Management Strong ticket management, prioritisation, documentation, and SLA awareness Excellent communication and customer service skills Experience supporting executive or VIP users ...

compliance requirements Knowledge, Experience & Qualifications Essential · Knowledge of IT hardware, software and Windows operating systems · Knowledge of Microsoft 365. · Understanding of IT support systems (ITSM, ITAM). · Ability to troubleshoot common IT related issues. · Ability to manage workload and prioritise tasks effectively. Desirable · Knowledge of Azure or cloud technologies. · Exposure ...

hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate ...