26 to 50 of 263 ITSM Jobs in the UK excluding London

large, complex organisation Complete professional qualifications, including the ITIL 4 Foundation Certificate Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game Work towards the Digital Support Technician apprenticeship, developing essential technical and workplace skills Well also support your development beyond technical skills. Through mentoring, shadowing ...

level agreements. Excellent stakeholder management and communication skills across technical and non-technical audiences. Experience leading and developing small teams. Practical knowledge of IT Service Management frameworks, including ITIL v3/v4. Excellent written and verbal English communication skills. Desirable: Experience automating IT asset management processes or workflows. Experience operating ...

Outlook, Teams, OneDrive) Good working knowledge of Windows and macOS operating systems Hands-on experience with Windows 11 upgrades or deployments Familiarity with ITSM tools such as ServiceNow, Freshservice, or similar Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) Good awareness of IT security best practices ...

experience with Active Directory administration Experience supporting users in a Microsoft-centric environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM/ticketing systems Azure AD/Entra ID and Intune experience ITIL Foundation certification Exposure to Microsoft cloud and modern workplace technologies Benefits Competitive salary ...

Windows 10, 11, Office 2016, 2019 and O365, and knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential), and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience ...

Directory, DNS, DHCP, VNET, etc. Server management using remote tools. Certification like AZ-400 would be an added advantage. Solid understanding of ITIL/ITSM best practices. Excellent problem-solving and decision-making skills. Ability to work independently and as part of a team. ITIL processes Change, Incident, and Problem ...

Benefits Standard Benefits Package KEY RESPONSIBILITIES Provide expert-level technical support for complex IT issues, ensuring timely and effective resolution, fully documented in the ITSM solution. Handle escalated incidents from 1st and 2nd line support, performing thorough diagnostics and root cause analysis. Conduct Post Incident Reviews where users report unresolved ...

supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

liaise with 3rd Line support teams or external vendors for issue resolution. Provide detailed updates and maintain accurate records of actions taken in the ITSM tool. Hardware Support & Asset Management Diagnose and resolve hardware faults across end-user devices, network equipment, and peripherals. Perform physical repair, replacement, and testing ...

thrive through change and uncertainty. Committed to continuous improvement and end user service excellence. Desirable Qualifications, Experience, Skills & Attributes Experience using ServiceNow or similar ITSM platforms. Understanding of End User Computing technologies, M365, Configuration Manager, Intune, MDM, MAM device management frameworks. Qualifications/Certifications o ITIL v4 Managing Professional certification. ...

implementation. Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. Experience in utilising ITSM tool sets. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join ...

Serve as the first point of contact for IT support via phone, email, and chat. Log, triage, and manage incidents and requests in the ITSM system. Provide basic to advanced troubleshooting for hardware, software, and network issues. Escalate complex issues as needed while maintaining ownership. Support workstation setup, user onboarding ...

wide range of IT environments and supporting diverse client infrastructures and on-site locations. ITIL v4 certification or equivalent practical working knowledge of IT service management best practices. Strong, hands-on experience with Microsoft Server environments, from legacy versions (2003 onwards) through to current releases. In-depth knowledge of Microsoft ...

attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover Delivering exceptional ...

monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc. Experience with packet analysis and low-level troubleshooting. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities Operational support ...

mentor, and motivate technical staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. ...

Reuse and maintainability Supportable, well-documented designs Experience working with architecture best-practice methodologies and modelling tools Familiarity with software development lifecycles, IT service management (e.g. ITIL), and information security best practices Desirable experience with mobile development technologies Technology experience You'll ideally have hands-on design experience with some ...

Preferred Qualifications Project Management Professional (PMP), PRINCE2, or Agile certification. Experience in software development, infrastructure, cloud, or cybersecurity projects. Familiarity with SDLC and IT service management (ITIL). Experience managing budgets and vendor contracts. Key Competencies Leadership and team coordination. Time and budget management. Risk and change management. Strategic thinking ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

/SQL Server): complex queries, joins, triggers, stored procedures. Familiarity with API integrations (REST, SOAP, OData) and middleware platforms. Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

provide insight into recurring incidents and requests. Knowledge, Sills and Experience: ITIL Foundation qualified (or willing to work towards it). Good understanding of ITSM systems. Knowledge of typical law firm applications, including PMS, document management systems, Microsoft 365, and Windows 11. Strong technical knowledge of hardware, operating systems ...

busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working ...

troubleshooting Operating systems Windows11, macOS, Android, and Chrome OS Network & monitoring tools Mobile device management Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology ...