251 to 275 of 398 ITSM Jobs in the UK excluding London

compliance (NIST, Cyber Essentials) Support strategic IT projects and platform upgrades (including CI/CD pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What Were Looking For: 5+ years in … Windows Server, AD, GPO, VMware/Hyper-V, firewalls (FortiGate/WatchGuard) Strong Azure experience especially AVD, Entra ID (Azure AD), Intune, MFA, and Conditional Access Excellent understanding of ITSM processes, change control, and compliance (ITIL/NIST/ISO frameworks) Experience with monitoring tools, backup platforms (Veeam/WSUS), and endpoint protection Comfortable in a fast-paced, multi-region More ❯

Position Overview: We are seeking a highly motivated and organized individual to join our IT team as an IT Operations Administrator. This role requires technical support expertise, understanding of ITSM processes and projects to ensure smooth IT operations and successful delivery of IT projects. The ideal candidate will possess a understanding of IT Operations within a large enterprise, a passion … Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Understanding of Operating Systems (i.e. Android, iOS, Windows) Knowledge of ITSM platforms (ServiceNow) Experienced using Project Management platforms (Jira, Confluence, Project) Strong skills required within Microsoft Excel. Must be able to obtain SC status. Desired Skills: Experience with specific operating systems More ❯

role will provide a great opportunity to be the first point of contact for logging and resolving technical queries and incidents via telephone, walk up and direct to the ITSM portal, working closely with technical teams across USSL and USSIM. Youll also provide technical support, bridging the gap between the IT Service Desk and 3rd line service across the London … incidents through to resolution Collaborate with technicians, suppliers, and teams to fulfil requests Escalate and assign incidents appropriately Apply strong troubleshooting and organisational skills Prioritise tasks using the Hornbill ITSM system Visit data centre locations when required About you We know that sometimes people can be put off applying for a job if they don't tick every box. If More ❯

Location: Crawley, United Kingdom In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and More ❯

and scripting solutions using PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We’re Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of … Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development and continuous learning. More ❯

and scripting solutions using PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of … Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development and continuous learning. More ❯

Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems. Please note this is a hybrid role with 2 days a week onsite. The Responsibilities Perform a complex range of incident/problem management activities to meet business requirements. … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … on medium to large scale ServiceNow platforms with excellent communication skills. Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

of one or all of the following is extremely beneficial: - F5 Load Balancers/Checkpoint Firewalls, Cisco and HP Wireless/Riverbed WAN accelerators. Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes Degree in Computer Science, Telecommunication or equivalent. If you are SC cleared, live a commutable distance to Hook and are looking to work on More ❯

Title: ITSM and ServiceNow Analyst – EMEA (2-Year Fixed Term Contract) Location: Hatfield (Hybrid Working Available) Contract Type: Fixed Term (2 Years), Full-Time Are you passionate about IT Service Management and ServiceNow? Do you thrive in a collaborative, patient-focused environment? We’re looking for an experienced ITSM and ServiceNow Analyst to join my client on a 2-year … fixed-term contract. About the Role As the ITSM and ServiceNow Analyst , you will act as the primary point of contact for the support and delivery of the ServiceNow platform across the EMEA region. You’ll work closely with internal stakeholders and a third-party development partner to ensure the platform is optimized, scalable, and aligned with ITSM best practices. … matter expert for the ServiceNow platform. Ensure efficient delivery and support of ServiceNow capabilities in line with SLAs. Collaborate with internal teams and external partners to implement and enhance ITSM, ITOM, and other ServiceNow modules. Provide consultative guidance on ITSM frameworks and ServiceNow best practices. Support platform upgrades and continuous improvement initiatives. What We’re Looking For Degree qualified (desirable More ❯

also be responsible for carrying out installation and maintenance activities related to IT and video conferencing services. Responsibilities will include: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provision of face-to-face, email, and telephone … a customer-facing environment is essential. It would also be great if you have: Previous experience of installing and configuring IT software and hardware. Previous experience of using an ITSM system. Previous experience providing IT support services in-person and/or remotely via an IT service desk. An understanding of computing concepts incl. Windows and Mac desktop operating systems. More ❯

also be responsible for carrying out installation and maintenance activities related to IT and video conferencing services. Responsibilities will include: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provision of face-to-face, email, and telephone … a customer-facing environment is essential. It would also be great if you have: Previous experience of installing and configuring IT software and hardware. Previous experience of using an ITSM system. Previous experience providing IT support services in-person and/or remotely via an IT service desk. An understanding of computing concepts incl. Windows and Mac desktop operating systems. More ❯

chat bot, Artificial Intelligence (AI) and other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual … agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned More ❯

at Evri! Responsibilities: Set the Strategy: Define and deliver the roadmap for IT Service Design, Transition, and Delivery aligned with business and IT goals. Lead Service Excellence: Own key ITSM practices including Service Delivery, Change & Release, Continuity, Capacity, and Observability. Drive Operational Readiness: Ensure all new and updated services are smoothly transitioned into production and perform reliably during BAU and … robust BCP and DR plans for critical services. Manage Vendor Performance: Oversee IT vendor operations, ensuring partnerships deliver value and identifying opportunities for cost savings. Own the Tools: Ensure ITSM tooling is modern, effective, and supports service objectives. Inspire and Lead: Build a high-performing team culture, nurturing leadership and specialist talent. Be a Trusted Partner: Act as a senior … Experience & Skills Proven track record in leading IT Service functions across the full lifecycle (Strategy to Operations) Strong experience managing IT budgets and driving cost efficiencies Deep understanding of ITSM frameworks and KPIs Experience with service transformation and achieving industry accreditations (e.g., ISO, SDI) Excellent communication skillsable to translate tech into business value Strategic thinker with strong analytical and planning More ❯

Inside IR35 Job Summary: We are seeking an experienced ServiceNow Architect to lead and drive strategic initiatives across our ServiceNow landscape. The ideal candidate will be well-versed in ITSM, FSM, CMDB, and ServiceNow development, and capable of designing and implementing solutions that enhance platform capabilities. This role will have a strong focus on portal experience, platform architecture, and AI … driven enhancements. Key Responsibilities: Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules Architect and oversee the Experience Portal implementation project to enhance end-user engagement Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications Enable and drive AI adoption and explore new platform capabilities to enhance operational efficiency Provide architectural … Required Skills & Experience: Strong experience in ServiceNow Service Management and Operations Management Proven background as a ServiceNow Developer with in-depth understanding of platform architecture Experience designing and implementing ITSM , FSM , and CMDB modules Demonstrated success in leading Experience Portal projects in ServiceNow Familiarity with AI/ML integrations and capability-building within ServiceNow Expertise in scripting (JavaScript, Glide), integrations More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA …/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable More ❯

as is some exposure to Azure. As Support Engineer experience of firewalls, Security Active Directory Migrations or SQL Server as all desirable but not essential. As Support Engineer any ITSM experience or Microsoft certifications are desirable. Essential skills as Service Desk Support Engineer Commutable distance from Stockton-on-Tees Windows (10 & 11) SCCM Office 365 Active Directory Some Azure Desirable … skills as Second Line Support Engineer Microsoft certifications Migrations ITIL ITSM This is an exceptional Service Desk Engineer opportunity to work with a leading company, with exciting projects and longevity on offer. Key skills: Service Desk Engineer M365, SCCM, Windows, Azure, Active Directory, Full time Onsite, Stockton-on-Tees, Outside IR35 More ❯

across government and enterprise environments. You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling. What you … ll be doing: Overseeing daily operations across 1st to 3rd Line support Managing SLAs, KPIs, and reporting to ensure service quality Leading change, patch, and release management activities Designing ITSM workflows and process documentation Supporting escalations and liaising with internal/external stakeholders Mentoring junior team members and participating in recruitment What we're looking for: Strong IT support background More ❯

across government and enterprise environments. You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements, and maintaining performance across ITSM operations. This role is ideal for someone with a solid infrastructure background looking to take the next step in leadership, with ongoing support for professional development and upskilling. What you … ll be doing: Overseeing daily operations across 1st to 3rd Line support Managing SLAs, KPIs, and reporting to ensure service quality Leading change, patch, and release management activities Designing ITSM workflows and process documentation Supporting escalations and liaising with internal/external stakeholders Mentoring junior team members and participating in recruitment What we're looking for: Strong IT support background More ❯

Select how often (in days) to receive an alert: Lead Delivery Manager Location: UK - Bristol, UK - Cust. Site ENG Job-ID: 214193 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team As a Lead Delivery Manager More ❯

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require More ❯

Infrastructure Manager/London (Office Based 5 Days Per Week)/Immediate Start/Competitive Pay This role will provide on premise physical and logical Infrastructure Management to all areas of the firm including Operations and Support and will require More ❯

s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯

s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯