251 to 275 of 296 ITSM Jobs in the UK excluding London

Service Desk Team Leader The Role As a Service Desk Team Leader, you will take day-to-day ownership of an ITIL-aligned ITSM service desk. This includes supporting customer accounts, leading a team of service analysts, owning the customer relationship and ensuring a consistently high standard of service delivery. … receive joined-up, consistent support. Essential Skills & Experience include: 3-5 years' experience leading or supervising a service desk team within an ITIL-aligned ITSM environment, with the ability to make an immediate impact in the role. Experience using Jira Service Management to manage SLAs, KPIs ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow ...

projects, delivering at pace while maintaining quality, in line with business objectives. Embed ITIL‐aligned incident, problem, change, and asset management processes, owning the ITSM toolset, service catalogue, and knowledge base. Own and manage all group IT infrastructure, including servers, cloud platforms (Microsoft 365, Azure/Entra ID), networking … Experience providing senior‐level escalation support for complex infrastructure, firewall, networking, and systems issues. ITIL Foundation certification (or above) and hands‐on experience with ITSM platforms and reporting. Solid understanding of cyber security controls and compliance frameworks (e.g. Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. ...

hour nights. Responsibilities: * Monitoring of the firm's Internal systems using the company monitoring tools * Raising and managing incidents via the ITSM system and other BAU tasks * Ensure all system monitoring alerts are processed in a timely manner * Ensure all Incidents and changes are dealt with appropriately * Provide a professional … including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation of knowledge base documentation Infrastructure Operations Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position ...

About the Role We are seeking an experienced Technical Platform Engineering Lead to provide technical leadership across software engineering and platform initiatives. You'll play a key role in designing and delivering secure, scalable technology ...

particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business and customer needs. Implement … manage IT Service Management (ITSM) practices and frameworks (such as ITIL) to optimize service delivery processes, including incident, problem, change and release management. Deliver an effective resource model that operates within the best practice and ratio requirements of the operating group. Ensure the efficient delivery of customer support services across ...

Description****About the Role**We are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our IT service management capabilities, driving continuous improvement, automation and operational excellence across Technology Services.This is a key leadership role responsible for improving the way IT services … responsiveness, enhance user experience and allow operational teams to focus on high-value activities.**About You**You are expected to be an experienced IT Service Management professional with a passion for service improvement, automation and innovation. You have a proven track record of designing and delivering operational improvements within complex ...

delivery. Strong skills in workflow design, process mapping and business documentation. Experience supporting system integrations, including API-related analysis. Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models. Experience producing training materials, operational procedures and implementation documentation. This is an excellent opportunity for a Business Analyst ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

Ensure compliance with governance, security and regulatory requirements Promote automation and effective utilisation of ITSM platforms including ServiceNow Required Experience 10+ years within IT Service Management, including 5+ years in SIAM or multi-vendor environments Strong knowledge of SIAM frameworks, operating models and governance structures Proven experience implementing and improving … processes Experience managing complex supplier ecosystems and service integrations Strong understanding of cloud, infrastructure and application services Hands-on experience with ServiceNow or similar ITSM platforms Excellent stakeholder management, leadership and communication skills For more information and direct contact with me, please send me an email and call only ...

part of an on-call rota where required. Qualifications Essential Degree in Computer Science or related discipline. Desirable ITIL Foundation Certificate in IT Service Management, or equivalent knowledge of IT service management principles. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order ...

budgeting and cost control. experience supporting large-scale workplace, datacentre, or infrastructure environments with complex asset estates. Hands-on experience with HAM and IT Service Management platforms such as ServiceNow HAM, ServiceNow CMDB, Flexera, Snow, BMC Helix, Lansweeper, and Microsoft Endpoint Management solutions. Strong knowledge of Hardware Asset Management … Service Asset & Configuration Management (SACM). Knowledge of Enterprise Architecture concepts and how they relate to asset and configuration management. Solid understanding of IT Service Management (ITIL) practices and their integration with asset management. experience with discovery and inventory tools for identifying and tracking hardware assets. Knowledge of procurement ...

through a managed service provider model.* Ensure stable, secure, and compliant laboratory technology operations across both IT and OT environments, aligned to cyber security, ITSM, ITIL, and DTE system lifecycle standards.* Serve as the primary point of accountability for laboratory technology partnering with DTE Compliance, Cyber Security, Internal Audit … understand.**Knowledge and Skills:*** Strong senior-level business engagement and stakeholder partnership capabilities.* Deep understanding of enterprise technology operations, cyber security, ITSM, and system lifecycle practices.* Proven people leadership experience building and sustaining high-performing teams.* Program, portfolio, demand, and financial management expertise.* Excellent analytical, problem-solving, communication, and executive ...

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed … trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data quality within ITSM tools (ticket categorisation, prioritisation, SLA tracking) Analyse performance to improve MTTR, first-time fix, and overall service quality Produce governance reporting for service reviews ...

ITSM Change Manager Glasgow Perm up to £110,000 | Contract £350pd Inside IR35 | Hybrid 3 days/week Glasgow I ampartnered with a leading digital transformation consultancy to find an Intermediate Change Manager for a technology-focused, ITSM-driven change function in Glasgow. This is a live, signed-off requirement … conflicts across multiple workstreams Identifying improvements to change management processes and controls What You'll Bring 5+ years' experience in Technology Change Management, IT Service Management, or a related discipline Strong understanding of IT change governance, controls, and compliance frameworks Experience supporting Change Advisory Boards (CABs), governance reviews, and approval ...

Newcastle Building Society is seeking an experienced IT Service Improvement Manager to lead the evolution of IT service management, driving automation and operational excellence across Technology Services. You will own the ITSM platform, shape its roadmap, and deliver automated, efficient workflows in collaboration with Service Delivery, Service Desk, Infrastructure ...

Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred … around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal ...

work with a leading global IT transformation business on a large-scale Government project: Leading the migration from BMC Remedy to BMC Helix SaaS ITSM environment. Design, build + migration for an end-to-end BMC Helix ITSM solution covering Incident, Problem, Change, Release, Asset + Service Catalogue management. Strong … hands-on BMC Helix ITSM experience on large-scale enterprise environments. In-depth expertise in BMC Helix ITSM modules including: Incident, Problem, Change, CMDB, Asset, Service Request + Knowledge. Design + build integrations with 3rd-party platforms via BMC Helix iPaaS and REST/SOAP APIs. Configure + maintain ...

Are you an experienced IT professional with strong technical knowledge and leadership skills? Do you have a passion for delivering high-quality IT services and supporting teams through digital change? We are looking for an ...

privileged credential management, vaulting and session monitoring solutions. Define privileged access policies and least privilege models. Integrate CyberArk with Active Directory, LDAP, SIEM and ITSM platforms. Conduct security assessments, gap analysis and remediation planning. Produce High Level Designs (HLDs), Low Level Designs (LLDs), security architecture documents and operational runbooks. Provide … Identity & Access Management (IAM) principles. Experience with privileged credential life cycle management and session recording. Integration experience with: Active Directory LDAP SIEM platforms ITSM tools Experience producing HLDs, LLDs, security architecture documentation and implementation runbooks. Excellent stakeholder engagement and communication skills. Desirable Skills Experience with: DevSecOps Secrets Management Enterprise Security ...

Change, Asset Management, Infrastructure, and Support teams, you'll become the subject matter expert for Configuration Management and help embed it as a core ITSM discipline across the business. What You'll Be Doing Leading the implementation, design, and population of a new CMDB platform. Defining configuration item models, taxonomy … data owners and custodians. Producing meaningful reporting, metrics, and CMDB health dashboards for leadership teams. What You Bring Experience working in Configuration Management, ITSM, or IT Asset Management environments. Proven experience implementing or maturing a CMDB capability. Strong understanding of ITIL Configuration Management and its relationship with Change, Incident ...

monitoring. Participate in CCRBs and drive continual service improvements. Provide 24x7 on-call support on rotation for incidents and maintenance. Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes. Support in-house applications while ensuring policy alignment. Balance project delivery with escalation duties … Computer Science, Computer Engineering, Information Systems, or related field. Several years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform). Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl ...

monitoring.* Participate in CCRBs and drive continual service improvements.* Provide 24x7 on-call support on rotation for incidents and maintenance.* Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes.* Support in-house applications while ensuring policy alignment.* Balance project delivery with escalation duties … Information Systems, or related field.**Key Skills & Experience*****Essential**** Several years of Linux administration experience, ideally in an HPC environment.* Strong troubleshooting and IT service management skills.* Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).* Experience with Docker and container orchestration.* Scripting skills (Bash, Python, Perl ...