351 to 375 of 553 ITSM Jobs in the UK excluding London

days The Role Own the full sales cycle from lead generation to deal closure for enterprise and midmarket clients. Sell enterprise cloud and infrastructure services spanning SAP, AWS, Azure, ITSM, Application Development, and Data. Focus on SAP S/4HANA as a core solution offering. Run 4–6 month complex sales cycles involving multiple stakeholders and solution demos. Build relationships More ❯

days The Role Own the full sales cycle from lead generation to deal closure for enterprise and midmarket clients. Sell enterprise cloud and infrastructure services spanning SAP, AWS, Azure, ITSM, Application Development, and Data. Focus on SAP S/4HANA as a core solution offering. Run 4–6 month complex sales cycles involving multiple stakeholders and solution demos. Build relationships More ❯

days The Role Own the full sales cycle from lead generation to deal closure for enterprise and midmarket clients. Sell enterprise cloud and infrastructure services spanning SAP, AWS, Azure, ITSM, Application Development, and Data. Focus on SAP S/4HANA as a core solution offering. Run 4–6 month complex sales cycles involving multiple stakeholders and solution demos. Build relationships More ❯

the JML lifecycle activities—ensuring timely setup for new joiners, updates for internal movers, and removal of access for leavers. Process and track access-related requests through the ServiceNow ITSM platform, ensuring all workload and provisioning statuses are accurately updated in relevant records and documents. Manage incoming requests from employees and automated processes in the ITSM system, ensuring all tasks … administrative, coordination, or business support role—ideally within an IT, corporate, or professional services environment Good working knowledge of Office 365, familiarity with Intune and ServiceNow or other IT service management tools. Understanding ITIL best practices or willingness to learn. Excellent organisational and administrative skills, with a strong eye for detail. Strong written and verbal communication skills and a proactive More ❯

life outcomes. We collaborate closely to bring that positive impact home. What You'll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and … . Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're proud to be recognised as a More ❯

project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain Active Directory including management of end-user More ❯

re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking equipment • Understanding of ITIL frameworks • Excellent communication skills in English (written and verbal) • Strong organisational skills and ability to work under pressure About Us Comms More ❯

the importance of Identity Threat Management Experience or understanding of SentinelOne MDR Experience in using third party SOC provision Experience or understanding of Mimecast Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance Excellent problem-solving and communication skills Server, PC and networking hands on experience Ability to manage multiple projects and priorities effectively Problem-solving skills More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across More ❯

experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. More ❯

experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. More ❯

experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. More ❯

experience of working in a field based IT Support role Solid customer service experience, as role will be based in our Face-to-Face Service for staff Experience of ITSM toolsets, SCCM, AD, and InTune Detail oriented and conscientious Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. More ❯

2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver high-quality service Monitor alerts, raise calls, and manage operational tools More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

with the Service Manager Help with the development and issuance of Service Desk Operational Reports Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the More ❯

opportunity to lead an amazing team of Service desk support engineers, (hybrid) based in Leeds. They're a strong unit with strong culture and have a key focus on ITSM methodologies. Responsibilities Provide effective technical leadership, line management and direction to the Service Desk team in pursuit of service excellence. Analyse the service desk systems and performance data ensuring the More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross-functional teams … for databases. Knowledge of database tuning, indexing, and query optimization. Understanding of networking protocols relevant to databases (TCP/IP, DNS, load balancing). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with More ❯

cloud capabilities wherever possible. Service Management, Vendor Management and Technology Resilience Skills/Experience: Demonstrable experience leading a technology function through a significant modernisation, having a good understanding of ITSM, Infrastructure and Operations Background in IT Infrastructure/Service Management, now sitting at leadership level Experience delivering IT Services and Ops to a multi-site, complex organisation Hybrid working model More ❯

cloud capabilities wherever possible. Service Management, Vendor Management and Technology Resilience Skills/Experience: Demonstrable experience leading a technology function through a significant modernisation, having a good understanding of ITSM, Infrastructure and Operations Background in IT Infrastructure/Service Management, now sitting at leadership level Experience delivering IT Services and Ops to a multi-site, complex organisation Hybrid working model More ❯

Month Contract Newbury/Reading (Hybrid) £500-£550/day (Outside IR35) ServiceNow Architect needed for a 6 Month Contract. TSOM (Telecom Service & Operations Management) project experience with ITSM i click apply for full job details More ❯

crafting detailed user stories, and maintaining the functional integrity of the platform and associated processes. Key Responsibilities- Apply your expertise in one or more ServiceNow products, with familiarity in ITSM, Secops, RiskOps, GRC and HRSD being advantageous. Facilitate customer workshops and lead project demonstrations using the ServiceNow platform. Develop clear and actionable customer requirements (user stories), including scripting and configuration More ❯

perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices … VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Overview: Position - Service Desk Support Engineer – Permanent Location – Shrivenham, Swindon (Rotational Hybrid) Salary – £26k - £30k Only apply for this role if you currently hold the specific Government Security Clearance More ❯

ensure understanding of Service Transition's function and purpose and how that support success of the project delivery. Oversee the build of the end-state service support engagement documentation & ITSM tooling configuration for system & tech transformation projects ensuring adherence to new services to NFR portfolio on behalf of Heads of IT Support & Operations. Ensure the build of new services achieves … agreements, ensuring alignment between business needs and service delivery. You're confident in using productivity tools such as Microsoft Office and email, and you're familiar with modern IT Service Management tooling, including platforms like ServiceNow and Ivanti Heat. Whether working independently or collaboratively, you contribute positively to team environments and consistently deliver high-quality results. This role offers a More ❯

support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently … and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 More ❯