performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring alignment with service standards, regulations, and user needs. Manage and maintain our ITSM platform — from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs More ❯
Hampshire, England, United Kingdom Hybrid / WFH Options
Plumstead Consulting
IT, Computer Science, or related experience.- Experience: 10+ years in IT operations, 5+ years in leadership.- Technical: Enterprise IT systems, cloud platforms, service desk in 24×7 environment.- Knowledge: ITSM frameworks, modern collaboration tools.- Industry: Experience in high-growth, regulated, or infrastructure-heavy industries. Desirable Characteristics: - Great leadership, communication, stakeholder management.- Balance strategic planning with hands-on oversight.- Experience with More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with ServiceNow, or similar. Comfortable integrating asset/configuration tools with discovery systems, CI/CD pipelines, and ITSM tools. Key Metrics: Asset Inventory Accuracy CMDB Accuracy Rate Time to Resolve Asset-Related Incidents Why Join Us? At Focus Group, we know our people are our greatest asset. We More ❯
experiences in a collaborative, inclusive office environment. Key Responsibilities: Deliver deskside and remote IT support, resolving software, hardware, and comms issues efficiently. Manage service requests and incidents via internal ITSM systems. Support live AV events and deploy unified communications solutions. Install and configure devices and ensure standardised software deployment across locations. Oversee IT inventory, procurement, and maintain clear documentation of … scheduling. Qualifications: Proven experience in legal or professional services IT support. Solid understanding of Windows OS and Office 365 applications. Comfortable with iOS/Android device management. Experience using ITSM platforms and document management systems. Strong communication, organisational, and troubleshooting skills. Due to the high volume of applications, we are not able to respond to all enquiries. If you have More ❯
tools, and responding to incidents via the Incident Process, including incident triage and escalation to the ServiceManagement Team. Key tasks include: Responding to escalations from 2nd Line using ITSM tooling Managing PKI certificates for networking devices (physical and virtual) Distributing software, firmware, and security updates for network devices Collaborating with and supporting design and engineering teams Maintaining and supporting … Skills and Experience: Firewall Management (e.g., Cisco Firepower Management Center) Network Devices (e.g., Cisco IOS, NXOS, FXOS, Juniper JUNOS) Network Authentication (e.g., Cisco ISE) Event Management Tools (e.g., SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g., vCenter - use of, not administration) If you're interested in this 3rd Line Cloud Network Engineer role, please send your updated CV to , and I More ❯
to incidents via the Incident Process including triage of incidents and escalation via the ServiceManagement Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 3rd line cloud network engineer role in more detail, please send your More ❯
as job-specific technical skills. This role will be based in Knutsford. Purpose of the role To support the implementation of major changes and improvements to the organisations ITservicemanagement practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services. Accountabilities Establishment of KPIs to measure the success and impact … of specific transformation programmes, and actively monitor KPIs to identify the ongoing effectiveness of the initiative, improvement areas with the ITservicemanagement framework, and mitigate any potential issues. Analysis of emerging ITservicemanagement tools and platforms to discover if they can support the banks transformation goals and future needs. Manage the selection and seamless implementation of new tools … and platforms into the ITservicemanagement processes, while overseeing the migration of data from legacy systems, to improve system efficiency and reduce manual workload. Development and communication of change management strategic initiatives, visions and goals through workshops, sessions, and various communication channels to highlight the benefits and impact of modernising, transforming, and future-proofing the way the bank delivers More ❯
across a range of exciting project. Requirements: Strong Power BI experience Experience with ETL pipelines, data modelling, SQL Azure Data Factory experience Ideally: Experience with Power Platform integrations ITServiceManagement knowledge More ❯
and services (e.g. Azure, AWS, Azure vWAN) Experience with network security and monitoring tools (e.g. zScaler, SolarWinds, Microsoft Sentinel) Knowledge of ITservice frameworks and standards (e.g. ISO 20000, ITSM) Experience working in large, complex IT environments Skilled in creating technical documentation and service designs Possess a valid UK driving licence, with the ability to travel regularly and participate in More ❯
AIOps. Proficiency in Python, and hands-on knowledge of Ansible Automation Platform. Other highly valued skills include: Knowledge of Observability Platforms: Prometheus, Grafana, ELK, Splunk. Experience with integration into ITSM platforms such as ServiceNow. Experience with Kafka. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business More ❯
Strong desire to constantly learn and improve, personally and with the team * Proficient in English both spoken and written * Knowledge of IT processes (incl. ITIL), methods and tools (e.g. ITSM) is a plus This job requires from the post holder constant awareness of the compliance risks we face in day-to-day responsibilities. The post holder is required to demonstrate More ❯
Strong desire to constantly learn and improve, personally and with the team Proficient in English both spoken and written Knowledge of IT processes (incl. ITIL), methods and tools (e.g. ITSM) is a plus This job requires from the post holder constant awareness of the compliance risks we face in day-to-day responsibilities. The post holder is required to demonstrate More ❯
Experience Experience of best practice ways of working on transformation programmes, ideally having had overall responsibility for implementing Microsoft Dynamics 365 CE with multiple impacted business systems (ERP, HCM, ITSM etc) The experience and gravitas to command the respect of and leadership to a team of diverse skillsets and responsibilities ensuring that each deliver on their commitments Experience of working More ❯
would be a significant advantage if you also have: Certification in TOGAF, Zachman, or a similar framework. Professional cloud certification, such as an AWS Solutions Architect. Experience with ITservicemanagement frameworks like ITIL. Ready to Make an Impact? We're not just evolving our tech-we're reshaping how sport is experienced, analysed, and delivered across the globe. If More ❯
would be a significant advantage if you also have: Certification in TOGAF, Zachman, or a similar framework. Professional cloud certification, such as an AWS Solutions Architect. Experience with ITservicemanagement frameworks like ITIL. Ready to Make an Impact? We're not just evolving our tech-we're reshaping how sport is experienced, analysed, and delivered across the globe. If More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
FlyForm Ltd
MEDDIC. Consultancy Sales : Strong experience selling consultancy services, demonstrating an ability to communicate the value of complex solutions and close deals ServiceNow Experience (or alternative vendor): Proficiency in ServiceNow, ITSM or Workflows with a understanding of its applications and value propositions. Territory Knowledge : Demonstrate an in-depth knowledge of previous territories; understanding common issues, best practices and market trends. Commercially More ❯
of done. Team planning and review: Participate in team DevOps ceremonies (sprint planning, demos, reviews) providing valuable input. Essential Experience: Proven experience developing on the ServiceNow platform, specifically with ITSM and ITOM modules, designing and delivering technical solutions. Familiarity with integrating external platforms/data into ServiceNow using best practices. Experience with programming languages such as Java, JavaScript, and Python. More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Context
support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for ensuring incident reports/queries are properly logged in the ITSM (ITServiceManagement), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within IT Proficient at a basic level using IT hardware More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Solutions Through Knowledge
Job Type: Permanent, full-time Job Summary: We are seeking a detail-oriented and proactive IT Administrative Co-ordinator to support IT operations, including but not limited to, monitoring ITSM tooling to ensure tickets are updated in line with contractual SLA’s, assisting with the validation of month end charges, and helping internal teams to generate quotes. The ideal candidate More ❯
Livingston, West Lothian, Scotland, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader More ❯
with the Service Manager Help with the development and issuance of Service Desk Operational Reports Liaise with the designated Change lead as requested Logging and triaging the incidents in ITSM for all the end user related incidents, service requests, problems etc Triage the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the More ❯
Farnborough, Hampshire, South East, United Kingdom
LA International Computer Consultants Ltd
Project Manager - ITSM (DV cleared) - Outside IR35. DV cleared PM with ITIL/ITSM experience to support it building and deploying an ITSM and CMDB 4 Days a week onsite in Farnborough. 12 months initially. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome More ❯
