351 to 375 of 649 ITSM Jobs in the UK excluding London

knowledge/experience: Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support. ...

testing, and new features. Providing expert guidance and coaching on system capabilities, limitations, and system best practices. Skills and Experience: Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills ...

Africa, India, and Germany locations. What you’ll do Assistthe customer with planning and delivering new features through project engagements Raise change control in ITSM/Service Now Configuration and support of Microsoft 365 services (Exchange Online, Teams, SharePoint Online etc.) Fault finding and remediation of issues both critical ...

Essential Criteria: Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations. Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture. Demonstrated ability to build strong data governance, reporting, and insight capabilities. Experience designing multi-geography operational frameworks, policies, and risk ...

Experience with tools like LangGraph, n8n, orchestration frameworks Knowledge of AI observability and evaluation frameworks Experience in sovereign or restricted deployment environments Background in ITSM or managed services automation Experience Profile 815+ years in architecture roles (solution, systems, or platform architecture) Proven experience designing complex enterprise platforms or AI-driven ...

Experience with tools like LangGraph, n8n, orchestration frameworks Knowledge of AI observability and evaluation frameworks Experience in sovereign or restricted deployment environments Background in ITSM or managed services automation Experience Profile 8 15+ years in architecture roles (solution, systems, or platform architecture) Proven experience designing complex enterprise platforms ...

teams across the engagement portfolio Essential Skills & Experience for the ServiceNow Delivery Manager: Strong experience managing ServiceNow projects and enterprise engagements Experience across ServiceNow ITSM, ITOM, ITAM and Platform workflows Strong understanding of ServiceNow solution design, architecture and integrations Experience leading large and complex delivery teams and client engagements Strong ...

teams across the engagement portfolio Essential Skills & Experience for the ServiceNow Delivery Manager: Strong experience managing ServiceNow projects and enterprise engagements Experience across ServiceNow ITSM, ITOM, ITAM and Platform workflows Strong understanding of ServiceNow solution design, architecture and integrations Experience leading large and complex delivery teams and client engagements Strong ...

range of change initiatives Certifications: • Certified Implementation Specialist (CIS) HRSD • Certified Technical Architect (CTA) Preferred • ServiceNow Certified System Administrator (CSA) • Certified Implementation Specialist (CIS) ITSM or ITOM • Certified Application Developer ...

selling, structuring, and implementation Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB) Develop relationships with CoE and business leaders to understand ServiceNow's role in digital transformation Translate business goals and outcomes into ...

role requires hands-on automation using Terraform, Ansible, Jenkins, Docker, Kubernetes, and cloud platforms (Azure/AWS). You will also work with ITSM tools like ServiceNow and build deployment dashboards with Power BI. On-call support may be required. #J-18808-Ljbffr ...

across client engagements, and deliver automation across multiple projects. The role requires Solaris/Linux/Windows experience, Terraform, Ansible, Jenkins, Git, and strong ITSM knowledge. You will also design CI/CD pipelines, implement IaC, and support on-call operations with a focus on reliability and security. #J ...

automations and API integrations. Build enrichment, investigation, containment and remediation workflows. Troubleshoot playbook, connector and integration issues. Integrate Splunk SOAR with security, cloud and ITSM platforms. Improve automation coverage, reduce analyst effort and lower MTTR. Maintain documentation, code repositories and engineering standards. Act as the Splunk SOAR SME for customers ...

team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL v3/v4, Service Desk Manager) Experience of using ITSM tools (e.g. ServiceNow) to manage team activity including creating reports Experience with: Microsoft products such as Office 365 and Teams AVD Active Directory Azure AD Microsoft … file serving etc.) Experience with printing in a network environment Affinity with technology and computer systems Hardware experience. Microsoft accreditation Experience of the ITSM lifecycle Degree in technical or related discipline Experience of working within a professional services organisation We reserve the right to close this role before the date ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some ...

specialists, supporting their development and promoting best practices.* Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing.* Ensure compliance with engineering governance, ITSM processes, and cyber security policies.## What you’ll bring* Solid experience in supporting, configuring, and enhancing **enterprise or mission‐critical applications**, ideally within telecoms, control … environments (e.g. AWS).* Exposure to MCX/MCPTT, control‐room platforms, or emergency services communication systems.* Familiarity with Jira Service Management or other ITSM tooling.* Knowledge of enterprise IT services such as Active Directory, KMSPKI, and monitoring tools.* Exposure to DevOps or CI/CD practices.* Industry certifications (e.g. ...

Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine ITIL/ITSM expertise with analytical skills to identify root causes and translate data into measurable improvements across the university’s technology landscape. #J-18808-Ljbffr ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from ...

service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement. You will own the ITSM platform roadmap, manage vendor relationships, and deliver operational reporting to leadership. #J-18808-Ljbffr ...

service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement. You will own the ITSM platform roadmap, manage vendor relationships, and deliver operational reporting to leadership. #J-18808-Ljbffr ...

development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About … ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk ...

responsibility and financial performance. Track record of delivering operational excellence and driving continuous improvement in service environments. Knowledge & Skills Knowledge of IT service management frameworks (ITIL, ITSM) and best practices. Experience with enterprise IT infrastructure, cloud services or application support environments. Proficiency with project and programme management tools and methodologies. ...

leading Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service ...

leading Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...