76 to 100 of 337 ITSM Jobs in the UK excluding London

Integration and Management (SIAM) operating model. The successful candidate will lead the definition of standards, processes and data models that underpin asset lifecyclemanagement and accurate configuration tracking within the ITSM toolset (Helix). RESPONSIBILITIES Define and implement processes, standards, and policies for end-to-end IT asset lifecycle management in alignment with ITIL best practice. Own the Configuration Management Database … planning, and service assurance. Promote the value and importance of asset and configuration management across the organisation. Lead the implementation and continuous improvement of ITACM practices within the Helix ITSM tool. PERSONAL PROFILE Proven experience in IT Asset and Configuration Management within an ITIL-aligned service environment. Strong understanding of ITIL practices, particularly SACM (Service Asset and Configuration Management). … Experience with ITSM tools (preferably Helix, or equivalent such as ServiceNow). Demonstrable experience in designing and maintaining CI data models. Experience of working in complex, multi-vendor IT landscapes. Excellent stakeholder engagement skills, with the ability to influence and collaborate across geographically dispersed teams. Strong analytical and problem-solving skills. Experience in generating and presenting asset and configuration reporting More ❯

and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities for automation. Vendor & Financial Management Manage relationships with … relevant security and regulatory standards. Skills & Experience Proven experience in IT Service Operations or Service Delivery Management ideally experience of setting up service environments from conception. Strong expertise in ITSM tools (such as Ivanti Neurons) and third-party vendor management. Demonstrated leadership, coaching, and team development abilities. Excellent problem-solving skills and a track record of stakeholder management. Experience managing More ❯

a productive hybrid and remote workforce. Collaborative Environment: Partner across HR and IT to improve employee lifecycle technology experiences. Skill Development: Enhance your skills in automation, identity management, and ITSM practices. Supportive Location: Join a vibrant and forward-thinking tech team based in Alderley Park. Key Role Responsibilities: Support and optimise end-user computing systems and collaboration tools. Configure and More ❯

compliance (NIST, Cyber Essentials) Support strategic IT projects and platform upgrades (including CI/CD pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What Were Looking For: 5+ years in … Windows Server, AD, GPO, VMware/Hyper-V, firewalls (FortiGate/WatchGuard) Strong Azure experience especially AVD, Entra ID (Azure AD), Intune, MFA, and Conditional Access Excellent understanding of ITSM processes, change control, and compliance (ITIL/NIST/ISO frameworks) Experience with monitoring tools, backup platforms (Veeam/WSUS), and endpoint protection Comfortable in a fast-paced, multi-region More ❯

technologies such as VMware/Hyper-V Information Security best practices ITIL best practices Backup and DR systems On premise AD and Cloud Entra ID Environments Understand Change Control ITSM systems and excellent ticket management As our 3rd Line IT Support Technician you will need to occasional travel to other Ridge sites throughout the UK and work the occasional evenings More ❯

networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage and document these requests using our Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provide optimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to business operations. Deliver a highly available and well More ❯

environment, within a team or an individual Ability to build strong rapport with delivery partners Strong administration expertise Skills and Experience Desirable ITIL foundation qualification Experience working with Autotask (ITSM Tool) Customer excellence training or qualifications Service delivery experience IT infrastructure knowledge What we offer Hybrid Working (3 days in/2 days out) after successful probation period. Starting Salary More ❯

strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and/or Release Control More ❯

Position Overview: We are seeking a highly motivated and organized individual to join our IT team as an IT Operations Administrator. This role requires technical support expertise, understanding of ITSM processes and projects to ensure smooth IT operations and successful delivery of IT projects. The ideal candidate will possess a understanding of IT Operations within a large enterprise, a passion … Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Understanding of Operating Systems (i.e. Android, iOS, Windows) Knowledge of ITSM platforms (ServiceNow) Experienced using Project Management platforms (Jira, Confluence, Project) Strong skills required within Microsoft Excel. Must be able to obtain SC status. Desired Skills: Experience with specific operating systems More ❯

role will provide a great opportunity to be the first point of contact for logging and resolving technical queries and incidents via telephone, walk up and direct to the ITSM portal, working closely with technical teams across USSL and USSIM. Youll also provide technical support, bridging the gap between the IT Service Desk and 3rd line service across the London … incidents through to resolution Collaborate with technicians, suppliers, and teams to fulfil requests Escalate and assign incidents appropriately Apply strong troubleshooting and organisational skills Prioritise tasks using the Hornbill ITSM system Visit data centre locations when required About you We know that sometimes people can be put off applying for a job if they don't tick every box. If More ❯

day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference daily. Log all incidents, service requests, problems, changes, and knowledge within an ITSM tool, categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. Assign priorities based on More ❯

described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. You will rotate through a minimum of three service desks utilising different ITSM’s which includes our Technical Desk and Device Management and have shadowing sessions on our L2/L3 desks. Additionally, they will spend time with other ITIL service practices and More ❯

contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading and inspiring them to More ❯

support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain … Configure and support iOS/Android mobile devices and 4G/5G dongles * Assist with IT projects and maintain technical documentation Qualifications and Skills: * Microsoft certifications (desired) * Experience with ITSM systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong communication, problem-solving, and customer More ❯

attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯

attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

incidents in high-pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also More ❯

the server environment/operating systems used by the customer. We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

environment, preferably in a Manufactory based organization General End User technology knowledge End User Workspace platforms (discovery, asset management, client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary and benefits More ❯

vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and More ❯

to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND/LET More ❯

to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯