76 to 100 of 263 ITSM Jobs in the UK excluding London

build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (e.g., ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote ...

hybrid environment. Strong knowledge of Windows 11, macOS, iOS, Android, Office 365, Google Workspace and remote support tools. Experience with ServiceNow or other ITSM platforms, Active Directory, VPNs and networking concepts. Excellent communication skills and a customer-focused mindset. Understanding of ITIL basics is a plus. ...

Delivery function within an MSP. Strong leadership and people-management skills with a calm, structured approach to escalations. Solid understanding of IT operations and ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage ...

development, support) to resolve issues and implement improvements. Required Skills & Qualifications: • Strong experience in managing Capacity in IT service environments. • Profound understanding of IT service management frameworks; ITIL v3 or v4 certification is preferred. • Experience with VMware infrastructure Capacity Management. • Excellent communication, stakeholder management, and conflict resolution skills. • Strong analytical ...

problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that technical …/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics 365 Freshservice ITSM Key Core Competencies and Skills Required: Wide knowledge of Windows 10/11 operating systems Excellent communication and customer service skills, both written and verbal ...

Directory, Group Policy, SQL, SQL Server or PKI and Certificate Management Scripting skills with tools like -Powershell, SQL, JavaScript or Similar Experience working in ITSM/ITIL environment - Certifications are highly desirable Experience working with on - prem, hybrid cloud and cloud native environments Eligible for high level DV clearance ...

Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company it is today. This year ...

deployments. Good understanding of financial principles, including budgeting and cost optimisation, and their implications for effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change ...

management Experienced in advanced firewalls with security technologies Experience of Email migrations (Cloud to Cloud, On Prem to cloud) Experience in using IT Service Management software Be user-focused and understand and identify user needs Knowledge of managed Security technologies An understanding of network technologies (LAN, WAN, Wi-Fi) Excellent ...

Level 1/2 IT support role Strong Windows OS and Microsoft 365 support experience Comfortable with hands-on laptop hardware upgrades Familiarity with ITSM tools (ServiceNow, Freshservice or similar) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Apply today for immediate consideration. ...

this role, you should bring: Several years of experience with core IT systems, including servers, workstations, networking, and software. A strong background in IT Service Management, especially in Change, Risk, Asset/Configuration, and Incident processes. Proven expertise in IT/Cyber Security, particularly in: System hardening Vulnerability management Patching ...

regular audits of the CMDB data and drive remediation activities to close gaps. Your Technical Toolkit Platform Expertise: Deep hands-on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered). Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid-cloud ...

business and customer experience goals. Work closely with internal sales, delivery, and partner teams, including ServiceNow leadership. Required Experience Strong ServiceNow platform expertise across ITSM, ITOM, HRSD, CSM, Employee Service Centre, Case & Knowledge Management, and Performance Analytics. Experience designing ServiceNow solutions for HR, IT, and customer experience use cases. Hands ...

manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ...

management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach ...

management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach ...

oriented Tech-savvy and keen to learn Nice to have (not essential) MacOS/iOS or Windows experience Microsoft and Google tools Ticketing or ITSM systems What’s on offer Hybrid working (2 days office, 3 from home) Supportive team and structured onboarding Opportunity to move into more technical roles ...

work. As fresh Defence programmes come online, youll step in from the very beginning, becoming the go to for a major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. ...

Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical ...

with other PAM platforms (CyberArk, Delinea) for comparison Scripting skills (PowerShell, Python) for automation Experience with database privileged access (SQL Server, Oracle) Familiarity with ITSM workflows and change control procedures Experience in public sector or critical national infrastructure environments Knowledge of OT/ICS environments and industrial systems access requirements ...

Employee Experience workflows. Key Responsibilities Design and develop ServiceNow workflow solutions across: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, Onboarding & Transitions, Workplace Service Delivery Build modern user experiences using Next Experience UI, UI Builder, and Service Portal. Configure role-based ...

urgency and appropriate actions to mitigate threats. Participate in the incident response process, assisting with investigation and remediation. Support managing support request via the ITSM tool. Undertake BAU activities such as daily checks. Assist with analysing and trending of security log data. Support triaging of vulnerabilities, response and mitigation with ...

plans Essential Skills & Experience Active DV clearance (mandatory) Proven experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Excellent stakeholder management and communication skills, including ...

Data Business Analyst* Strong SQL and relational database experience* Hands-on ServiceNow experience (CMDB/AMDB)* Data architecture and data lineage exposure* ITSM/ITIL and asset management knowledge* Strong stakeholder and communication skills If you're a Data BA with strong ServiceNow and data experience looking for a long ...

expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...