1 to 25 of 326 Incident Management Jobs in the UK excluding London

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

assessment of Clarks' security posture Support business continuity and disaster recovery processes and assist in the development and implementation of activities to improve Clarks' cyber resilience Support of security incident response activities, including providing expertise in triaging and resolving key issues, engaging with outsourced security operations and internal SecOps teams to ensure standards and policies are appropriately applied, and … assisting in the creation and updating of relevant run books to help ensure effective incident management planning and execution Support for compliance and audit activities, working with internal and external stakeholders to understand requirements, identify remedial activity, and monitor progress Analysing emerging and developing threats and working with stakeholders to validate the potential impact on Clarks - and recommend … Demonstrable experience in information security roles with a proven track record of developing and implementing effective security control environments both tactically and strategically Knowledge of security and IT risk management methodologies and practical experience of applying these to operational business environments Good understanding of security controls and best practices across a number of the following areas/domains: Network More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Primary Responsibilities Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage … Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus … workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Who we are looking for Self More ❯

internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO to ensure … Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service capabilities for common support … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure compliance More ❯

Development of technology operations Flexible benefits that you can cash for salary Cycle to Work Dental insurance Childcare vouchers Retail discounts Excellent coaching and training Job Description IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. Under direction of the … our user community. The SDM will consult with direct team members from internal and external sources aligned to the delivery of IT services. MAIN PURPOSE OF JOB: IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. Under direction of the … delivery of new service introductions, including, but not limited to Building personal relationships with key members of staff across the business Monitoring overall performance of services Collaborating with senior management on Risk and incident management processes Communicating across organisational boundaries - from engineers through to senior managers 3rd party management responsibilities in accordance with current IT contracts More ❯

to analyze incidents escalated by the SOC Analyst (L1) and undertake detailed investigations of Security Events. The Security Analyst (L2) will determine whether a security event qualifies as an incident and coordinate with the customer's IT and Security teams for resolution. Main Duties Security Monitoring & Investigation: Monitor SIEM tools to ensure high-level security operations. Oversee and enhance … security incidents. Conduct real-time analysis of security events and escalate as necessary. Support investigations into incidents, determining root causes and impacts. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to contain, eradicate, and recover from security incidents. … Develop and maintain incident response plans aligned with industry best practices. Manage escalation during security incidents. Follow major incident procedures. Threat Intelligence: Stay updated on cybersecurity threats and vulnerabilities, integrating threat intelligence into monitoring processes. Contribute to threat intelligence feeds for proactive detection. Security Tool Management: Manage and optimize SIEM tools, ensuring proper configuration and updates. Develop More ❯

escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time – “if it’s not in the ticket, it didn’t happen”. Maintain ticket Q so all tickets include a daily update. The standard … is to avoid having tickets older than 2 weeks that do not have a full plan of action to move to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. Help the Service Desk and wider teams quickly identify security or … a major incidents. Update the customer every 30 minutes. React to monitoring alerts as soon as they are raised and work with Service Desk colleagues to ensure the incident is resolved as quickly as possible and to ensure we do not receive the alert again. Keep Knowledge Base updated so that others can resolve the issue if the alert More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement More ❯

audits, and organising compliant disposal of outdated technology. * Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition. * Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus. Knowledge and Experience * 2+ years of experience in a support or technical analyst role. * Experience supporting Microsoft Dynamics 365 applications. * Exposure … to working in a reseller, consultancy, or managed services environment. * Strong understanding of IT support processes, including triage and escalation workflows. * Familiarity with ticketing systems, incident management, and service-level driven environments. * Familiarity with ITIL or other service management frameworks Technical Skills * Working knowledge of Microsoft Dynamics 365 CRM. * Strong troubleshooting skills across desktop and infrastructure environments. … Microsoft Office 365 administration. * Active Directory and Exchange Online. * Windows 10/11 operating systems; familiarity with macOS is a plus. * Networking fundamentals (DNS, DHCP, VPN). * Asset lifecycle management including secure disposal. * Experience with cloud services, remote support tools, and cybersecurity principles. * Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study Personal Qualities * A client More ❯

a demanding customer environment. Managing capacity and availability issues, various moves/adds/changes, server software installation and configuration. Recording, tracking and updating call information on a service management tool. Ensuring that Service Delivery work meets the agreed quality standards of documentation and reporting (asset management, incident management etc.) Bolstering continuous service improvement by maintaining … standard methodologies and knowledge repositories. Creating draft knowledge management articles for QA with resolutions and workarounds. Contributing to creation of technical design/implementation documentation. Performing all technical aspects to support infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms. Participating in test planning and execution. Recognising opportunities to embrace innovative technologies. Working cross-functionally to resolve customer … skills and knowledge WSUS patching and remediation experience. Excellent Android/Apple iOS skills and experience with MDM and JSS Expert Knowledge of Office 365 centralized deployments and release management Basic knowledge of corporate network topologies Basic knowledge of Firewalls and VPN technologies Experience in use and support of EUC applications and enterprise EUC management toolsets. Experience of More ❯

results. Undertake all levels of testing (System, Integration, and Regression). Recording all defects discovered during test periods and produce reports outlining the issues discovered to the developers and management teams. Manage any software bugs discovered ensuring they are recorded and prioritised correctly. During maintenance release windows conduct post-release regression testing across all products to ensure the systems … state and running as expected. Escalating any discovered issues to the relevant teams. Ad-hoc Responsibilities: Monitor, respond, resolve and escalate calls logged to the team within Vantage's Incident management system within agreed SLA's. Ensure IG and IT security is maintained to standard. Any other duties that may reasonably be considered as falling under the remit … similar role for complex systems. Experience in Service Delivery in a development team. The ability to build and manage automated test scripts using software tools. Working knowledge of test management software (e.g. qTest, Zephyr, Bugzilla, Cucumber) as well as a good understanding of SQL. Good working knowledge of Java, HTML, CSS and Javascript. Knowledge and experience of Microsoft Office More ❯

for querying, troubleshooting, and data validation. Solid understanding of application testing methodologies , defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer More ❯

continuous improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to More ❯

remotely supporting staff as needed and work with group entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patch management Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making decisions on … required by the business while protecting the integrity of existing services Responsible for managing and maintaining Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM … Information within the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and escalation More ❯

agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment … activities. Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary. Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB). Coordinate software deployments as part of Release Management. Manage service requests that have been escalated More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role We are looking for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the … resolver teams. The role will help develop a centralised information repository to enable the efficient identification and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you … will have the opportunity develop your technical and non-technical skills, with the prospect to further your career in IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management of the incident backlog, ensuring incidents are resolved within agreed More ❯

language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will … lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring … the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident More ❯

and virtualization deployments with a focus on uptime, resilience, and cost-efficiency. Perform performance tuning, system optimisation, and capacity planning to ensure infrastructure reliability and maintainability. Engage in Major Incident and Problem Management, including conducting Root Cause Analysis (RCA) and implementing long-term solutions. Conduct regular reviews across client estates, proactively identifying and addressing potential risks or inefficiencies. … Develop and maintain comprehensive system documentation, including High-Level and Low-Level Designs (HLDs/LLDs), operational procedures, and knowledge base content. Use service management tools to manage and prioritise tasks, ensuring SLA adherence and timely resolution of incidents and requests. We're looking for relevant experience in 3rd Line with: Good knowledge of Microsoft Technologies as well as … technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation Or Onsite support experience Experience in the implementation or management of company policies and procedures CCNA, VCP, MCP, NCDA is desirable Experience with Incident Management, Problem Management, Change Management More ❯

to Move to Skip to Content Link Select how often (in days) to receive an alert: Head of Infrastructure Technology Company: Royal London Group Job Title: Head of Service Management Contract Type: Permanent Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will lead a diverse and … high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent … customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews, and champion More ❯

The team provides global 24x7 security operations and monitoring for cybersecurity events affecting Experian. You will be a part of the first line of defence in Experian's broader incident response and incident management departments, responsible for receiving and prioritizing cybersecurity alerts, including being the dedicated contact for potential security incidents reported by users (e.g., Experian employees … on the results of assessment, this team is then responsible for investigating, containing, eradicating, and recovering from events falling in its scope or escalating higher-risk events to dedicated incident response and management teams in the CFC. This role is critical in ensuring the handling of potential threats and plays a part in improving security operations. This is … Please note that in this role, you will have an 8x5 Monday-Friday schedule, with flexibility to respond to after-hours pages for potentially major security incidents to support incident response efforts and may include assignment to an on-call rotation for evenings, weekends, holidays. Summary of Primary Responsibilities As the Cyber Defence Analyst, you will: Contribute to daily More ❯

to handle security incidents and threats around the clock Developing and managing the IT budget, ensuring expenditures remain within the allocated budget while seeking optimisation opportunities Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling Your previous experience is likely to include . Leading and developing high … performing, global and multicultural teams to implement efficient processes and drive CI in IT service management Extensive experience and proven ability to manage complex projects and drive strategic initiatives Extensive experience in IT security operations and incident management, with a strong focus on safeguarding organisational assets and ensuring compliance with industry standards Managing services within a complex … Demonstrate Company Core Values at all times Demonstrate a proven ability to inspire, lead and develop high-performing, diverse and multicultural teams to achieve common goals Drive global change management processes and ensure widespread adaption, leading organisational transformation and aligning initiatives with long-term strategic objectives Have a sound understanding of project management methodologies Be analytical thinker and More ❯