is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. IncidentManagement: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Crimson
My client is currently seeking an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incidentmanagement tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/supporting OSC in previous engagements. … The role will be fully remote, and incorporates AD HOC working arrangements. Key skills Strong experience surrounding Oracle Service Cloud and incident application Extensive experience using/supporting Oracle Service Cloud in previous engagements Strong Technical and hands on capability with Oracle Service Cloud Ability to understand a business and understand how the clients OSC is used to support … the general running of the organisation Previous experience of utilising the Oracle Service Cloud as an incidentmanagement tool, to effectively identify bugs and resolve issues Ability to apply and run system updates Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review Not interested?! Do you know anyone that might be? Refer More ❯
outcomes. Driving key outcomes such as ensuring the most reliable digital platform, platform availability, and sustaining budget management. Establishing the 'Minimum Standard' for Digital, managing gateways into digital channels, incidentmanagement, change governance, UAT, partnering for technology transformation (Minerva), developing common capabilities across apps like digital keys and deep linking, and advancing AI capabilities across business areas. Serving … and influencing policies and procedures across the function. Managing or leading large teams or projects, embedding a performance culture, and guiding less experienced staff. Providing expert advice to senior management, managing resourcing, budgeting, and policy creation for significant sub-functions, and ensuring compliance with regulations. Monitoring external environment, regulators, and advocacy groups to influence and align with industry standards. More ❯
outcomes. Driving key outcomes such as ensuring the most reliable digital platform, platform availability, and sustaining budget management. Establishing the 'Minimum Standard' for Digital, managing gateways into digital channels, incidentmanagement, change governance, UAT, partnering for technology transformation (Minerva), developing common capabilities across apps like digital keys and deep linking, and advancing AI capabilities across business areas. Serving … and influencing policies and procedures across the function. Managing or leading large teams or projects, embedding a performance culture, and guiding less experienced staff. Providing expert advice to senior management, managing resourcing, budgeting, and policy creation for significant sub-functions, and ensuring compliance with regulations. Monitoring external environment, regulators, and advocacy groups to influence and align with industry standards. More ❯
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Adecco
Identify Risks: Use appropriate tools and systems to identify risks and issues with the resource allocation profile, flagging concerns to the relevant control and/or Area Engineering manager. IncidentManagement: Collaborate with relevant departments to manage incidents in your assigned area, ensuring compliance with Service Level Agreements (SLAs). Maximise Efficiency: Deploy field resources effectively to ensure More ❯